Frequent MMS problem on Sprint Arrive - Windows Phone 7 Q&A, Help & Troubleshooting

I have frequent MMS problem on Sprint Arrive. I thought it was the network at first, but got rejected, failed picture send message all forever until I turned the phone off, then back on again, everything sent correctly. Then I got the MMS without media content, only has a link to retrieve the content but the link never work, and power cycle correct it again. Now this WP7 acts just like my old [email protected] WM6.5 TP2, I have to reset the stupid thing several times a week, for these small problems. I know it otherwise works, but...

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Help me! Text messages not sending

I have a problem with my HTC Trinity (Formerly an Orange m700). I have updated the rom several times over the last 18 months and it has always worked with no problems. However, I recently updated to a Manilla2D rom (Karmba_a's) and I have lost the ability to text!
Whenever I write a text and press send, it says "Your text message cannot be sent." The message comes up immediately I press send. No matter how many times I retry, it will never send. The signal is fine and I can make/receive phone calls and *sometimes* receive texts (although there is also a problem with this too). I have tried everything I can think of - checked the message centre number is correct, tried with 3G and GSM. I have tried several old roms including the original Orange rom (which all used to work fine) and still the same problem. I have updated the radio rom.
It is not a fault in the network - I've tried my sim in another phone and it works fine.
Nothing I have tried will work. Does anyone have any ideas?
Anyone?
I used to get that message on my Nike sometimes. But, that was due to poor reception.
Have you hard reset your device?
Pfft, all sorted.
It was a fault at Orange's end. I spoke to customer services and they sent a SIM update via text which seems to have sorted it out. I have no idea why I could send texts with another phone the other day (I couldn't today) and I guess the timing coinciding with me updating the phone was pretty unfortunate.
Thanks though.

Fuze Can't Send or Receive SMS!!

Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
seireon said:
Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
Click to expand...
Click to collapse
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
no sms
RxS2K said:
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
Click to expand...
Click to collapse
I have the same problem and emailed ATT, their response was that if the SIM that I have is 3G it should work fine on the phone. I need to call tech support with ATT to see if they can troubleshoot, as I will not exchange the phone due to some investments in it already like invisble barrier. If there is a issue with the SIM that I should be aware of please continue this thread as I know that there are many in the same hole. Thank you.
more info
Spoke with ATT CS the sim card has to be matched to your phone in order for it to work properly, I can send and receive mms and sms messages now.
ok same problem again sms, stopped working,
new developments I have been able to figure out that the problem is associated with the media net connection. once media net has established a connection, sms stops working. I have been unable to send multimedia messages, what I will try next is to try by flashing another ATT/Cingular ROM to see if the issue disappears, if it does then is a software issue, if it does not disappears then is a hardware issue and I'll have to change the phone for another.
I'll post in a few hours.
Í've been having the same problem with my phones. Every 3-4 weeks I will lose the ability to sms. I go to att online chat support and they reset my phone. I believe it is related to att's account systems because it happened once before I got the fuze and it occurs on every phone on my account. Ít's getting to be a hassle to swap my sim into my "dumb phone" to call att for a resolution. I might have to get the pda plan so I can gripe about it more.
Ok I have PDA plan.
Flashed the following ROM
http://forum.xda-developers.com/showthread.php?t=466219
Everything is working like a charm. I opted to flash that custom ROM because of its great reviews and apparent lack of issues. I'm still testing it, but so far is all good. I'll update if issues regarding this thread come to light. Thank you.
Having the same problem
Same problem here, although I can send text messages, my picture messages are hit and miss (miss in the beginning). ATT had me go in get another SIM card and do a hard reset... this kind of fixed it... now I can send/recieve sometimes.
I'm interested in hearing if the new ROM fixed this in the long run (not just for the first few days).
Hey,
got the same problem aswell now!
Flashed the same ROM, and now I can't send any SMS anymore. Before the flash I was able to (flashed from stock)
Would love to hear if you got it work! I'd like to know the solution!
Thank you
- luikki
4 days of testing and still working perfectly, if you have issues with sms, or voice mail, please check that you have the right numbers on the Voice Mail and Text Messages services, at
Phone, Options, Services. For Att in US they should be the following:
Text Messages Service Center: 13123149810
Voice Mail: ""write your account cell phone number""
Hope this helps. Thanks.
i had this problem when i first got my fuze.. sometimes the touchflo messes up when installing and a hard reset solved my problem..
Update, no problems so far everything is working like a charm. Thanks.
still have that same problem
i lost the ability to send or receive sms after i flashed my phone for the second time.
first time from stock, did rre fuze 4.5 special edition.. sms worked like a champ.
second time changed to romeos and things stopped working for sms altogether. weird thing is i can do that whole call "get numbers used" in my contacts, and it will text me how many minutes i have.
i cannot send nor receive any messages. iam getting frustrated with this because no one really seems to have an issue.
i just did two hard resets, flashed to rre fuze 4.5 special edition, and still cannot get anything to work.
i read somewhere that turning 3g off worked. it did not.
my voice mail and text message service reads as follows
text messages service center: +1 (312) 314-9810
is it supposed to read like that or what?
please advise.
Problem
I'm having the same problem with SMS, I can't send or recieve any pictures, audio files through messages, nor can I recieve or send bluetooth files once connected to another phone via bluetooth, does anyone have a answer to that?
btw I have flashed my phone at least 4 times. different rom versions until i found one i liked. Now i am barely noticing I can't sms

Sprint MMS app erased all my SMS.

For the past while, my Sprint Touch Pro has lagged and sometimes even locked up, when I bring up the text messaging tab after receiving an MMS message. I ignored it, as I really don't receive them that often. However, this last time I got one, and I was able to open it without my phone locking up. I viewed the picture, closed the sprint MMS app, and watched as the phone erased all 1800+ regular SMS text's before my eyes. I checked the deleted items folder, and only things I manually deleted are there, my sent items folder is still full, and all my old MMS messages still show up in the inbox. After coping with the fact that my years worth of texts was gone (Sprite Backup wasn't doing it's job right), I went on with my day. Turns out, whenever I get a couple texts, if I get an MMS, they're all erased. Or hidden. Or something else really annoying..
Anyone had a similar problem? I'm getting ready to install Arcsoft, but want to make sure my old texts aren't just locked up somewhere before I remove the default app.
xhorntail, the same issue is affecting a few of us using the NRG rom: http://forum.ppcgeeks.com/showthread.php?t=69545&page=2217. Not sure what's causing it or how to make it stop though. MMS is built into this ROM so i cant even stop it.

T-mobile texting issues.

My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Might be a sim or network issue, mine works fine. Take it to TMO and try out a new sim.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
Is it SMS or MMS? If you have wifi calling enabled and its active, you will not be able to send/receive MMS. SMS should work though. Otherwise, maybe its an outage in your area.
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
HappyGreg said:
thanks guys. i did a restore, removed all my old iphone text history, and turned off wifi calling. it seams to be working, but i tried turning off wifi calling before all this. I am using textra now, not sure if I like the battery consumption or not yet, but its fast now. mms seams to be going through fast now too.
on a side note, the stock Sony messaging app is terrible for mms messages, and just texting in general i think.
Click to expand...
Click to collapse
I just let Hangouts handle my SMS/MMS, you can do the same.
HappyGreg said:
My text messages are delayed on T-mobile with the new xperia Z3 D6616. I dont get texts until hours after they are sent. I have tried to use the stock sony messaging, hangouts, textra, and whatsapp. they all have huge delay. I have restored to factory settings since I thought it was from switching from iphone and bringing text history with me...... after the restore to factory with no contacts or text history, there is still a several hour delay on texts. please help!!
Click to expand...
Click to collapse
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
ZeroG1 said:
I was having issues with texts not sending. I found on another forum people disabling VoLTE and so far thats been working for me. Sucks not being able to use VoLTE but maybe it'll work in a future update.
Click to expand...
Click to collapse
Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
noobsquared said:
Sorry to bring this from the dead. I am an AT&T customer and I have D6606 that works perfectly fine but I don't get text messages when I'm connected to WiFi.
How did you disable VoLTE?
Click to expand...
Click to collapse
Settings - - > call settings
ZeroG1 said:
Settings - - > call settings
Click to expand...
Click to collapse
I don't see this option in the call settings?
buda81 said:
I don't see this option in the call settings?
Click to expand...
Click to collapse
Must only be on the T-Mobile version.
having the same issues with tmob. this is my second z3. not sure what the problem is
What does it say under Settings -> About Phone -> Status -> My phone number?
If it says unknown, try fixing that. I had to stick my SIM into an old BB Curve and edit the MSISDN. Since then Hangouts has been grouping iMessage MMS correctly
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
CRundles said:
I'm also on my second Z3 (T-Mobile) right now. Everything they've told me to "fix" the solution in which my text messages aren't sending through until I retry 5-8 times, has yet to work permanently.
I've just now turned off the VoLTE to see if that will help. I've been told to turn off Wi-Fi calling automatically (even if that feature is turned off anyways) and that helped for what seemed like 24 hours. I've done several Master Resets and those, again, only helped for a day or two.
I downloaded Sony's PC Companion and all that did, essentially, was another Master Reset to my phone while saying "Software has been updated."
Now I'm still struggling with the same issue in which my phone won't send texts. I called Sony and talked to them; they're only offering a refurbished replacement. Otherwise, they said to hold the power button and the volume up button at the same time to do a power cycle. This fixes the phone temporarily, but not permanently. Plus, I don't feel like turning my phone on and off 5-7 times a day if necessary. None of my previous Xperia models needed this.
So after I use my phone with VoLTE off for a while, I'll report back. Otherwise... This might be the downfall of Xperia for me.
Click to expand...
Click to collapse
I am having the same issue as well. So is probably a software issue. Hopefully T-Mobile can update soon. It's really annoying. Are you also having problem receiving texts? People send me texts but I never receive them.
:[ Still having issues
Sorry for bringing up the old-ish thread but I'm becoming quite irritated over this issue. I got the phone as a bday gift last month, but since then I've been also experiencing these messaging outages. Before, it was a text delayed by some time, which progressed to some hours, and now some texts I don't receive at all until AFTER I restart the phone. The phone actually will show two timestamps (via the textra app, which I also downloaded to try and help alleviate the problem, but it hasn't) that show when i finally viewed the text (after restart) and when the text "should" have arrived. I notice the problem mostly persists when the phone has been on hiatus for a while; typically if I'm still actively using/looking at the phone or texting, the messages sent from people will arrive when they were sent. But, once the screen has been off for some time, that's when SMS arrives delayed/after phone restart and MMS are just a lost cause. I'm on the TMO service, and trying to contact them have been less than helpful. Literally, they just told me to text myself, and when I said "yes, the text arrived" they assumed the problem was fixed despite me telling them IF I'M LOOKING AT MY PHONE, MOST OF THE TIME THE TEXT WILL ARRIVE. So, I'm also partially ranting about their customer service. I've tried disabling the WiFi, I've already swapped the phone, I've tried tinkering with some of the settings about having data run while phone is off, and nothing has fixed the issue.
Thanks for bringing the thread back up. I have noticed that I have intermittant text sending issues, too. As well as receiving issues (it has been about 3 days now since my wife received the same MMS sitting right next to me with her SGS4. I didn't pay attention if they were when I was connected to wifi, etc, but I just tried disabling volte and will update as I come to more conclusions.
Come to think of it, I have another weird thing with group messages. When I respond, I'll get the same text I send out back, from myself.
Omg this is happening. Seriously nothing but disappoint on this phone on t-mobile. No group text, and trouble sending out some sms.. Hope for an update. Battery has been dying faster too 17 hrs. And sony remote play is just choppy now....3 month on this phone. Sad
Sent from my D6616 using XDA Free mobile app

US user- not receiving SMS messages

Haven't really found US users for this phone. Band coverage looked good (a lot better than some Xioami's that are readily in America), and I got a pretty good deal on a new one.
SMS messages aren't coming through though. They've all sent fine, but most don't come through. Twice I have had the phone suddenly receive a ton of ones I knew I missed at once- when I tried to back up my text messages, and then randomly while sitting on my desk at work today.
I have T-Mobile and have tried multiple SIM cards, checking the APN settings (which will not switch to manual for some reason but look correct), tried another SMS app, and all in all spent 3-4 hours either at a T-Mobile store with clerks trying whatever they could, or on the phone with T-Mobile support. The next thing I'll be trying tonight is putting my SIM in another phone, and if things work, then doing a factory reset on this one.
It's looking like I may have to sell the phone at a loss and move on, but I thought I'd ask here first if this is something that the community might have a say on. Thanks in advance if anyone has anything to try!
I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.
evbenev said:
I have the phone running on T-Mobile without an issue. APN settings are picked up automatically. They should only be needed for MMS (not SMS) anyhow.
Click to expand...
Click to collapse
The May security update fixed things for a couple of days- now I'm back to not receiving SMS messages. I guess I'll try a factory reset at this point...?
EDIT: Factory reset did nothing. Attempting an SMS backup did nothing either this time.
Any settings you can remember changing evbenev that might affect SMS or network connectivity? Anything you had to have T-Mobile do on their end?

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