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Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.
I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.
I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.
Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.
I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.
I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...
Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon
The best bet here is to use USB ports on the back of the computer.
Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.
mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.
cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.
USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam
I'm trying to unlock my dads old Captivate, but I need to connect it to the computer to do this. No matter what I do, this phone will not connect or be recognized by the computer. I plug it into the computer and it makes the little beep it makes when you connect, but thats it. No "USB Connected" on the top bar or anything.
I can connect my captivate fine, its just his. I've tried uninstalling and reinstalling drivers and that wont work. Any ideas?
Do you have the drivers installed?
Sent from my SGH-I897
Ye, the drivers are installed. Would it be a driver problem though if my one captivate works, but the other? That sounds like a phone problem to me.
Settings> applications>usb(something or other)> mass storage.
Also make sure usb debugging is enabled...
The froyo settings might be different...the usb options could be in "wireless and network" instead of applications.
studacris said:
Settings> applications>usb(something or other)> mass storage.
Also make sure usb debugging is enabled...
The froyo settings might be different...the usb options could be in "wireless and network" instead of applications.
Click to expand...
Click to collapse
Nope, that doesnt work either. Its like its not even connected. Nothing showing up on my computer, nothing on the phone. The only thing that shows up when you plug it in is the charger icon comes on to let you know its charging.
i would recommend that you try another computer if that doesn't work, restore your phone to factory and if that doesn't work then you have two out of three possibilities that might lol, be seriously i think its not a drivers issue if the other phone is working. It might be a problem with the computer recognizing the port i really cant think of anything else..
Brought To You By:
-SystemErrorOne-
hmmmmmmmmmmmmmmmmmmmm
If it's not connecting to either captivate it's a driver issue. Make sure that USB debugging is on and that under the application usb setting you have it set to ask on connect. Try a different usb port on the pc, or another cable. I had a bad cable a while back that would charge but not connect, it was even the one that came with the phone.
Use a USB port off the back of the computer, coming DIRECTLY off the MB. There have been tons of issues with using remote USB ports. If it's beeping when it connects, it's being seen by the computer. Just that there's a problem with getting the proper info.
I get this problem sometimes too. This is how I solve it. Under USB settings select Samsung Kies and plug the USB cable into your computer and phone. See if your computer recognizes your phone. Mine won't recognize Mass Storage but will Kies. I don't have the program installed so windows will say Drivers Not Successfully Installed. Once you have done that, restart the computer and phone with USB cord unplugged. Once both come back on, switch your phone back to Mass Storage and plug in your USB cable to both the computer and phone and see if it will be detected by your computer. If not I would try a different USB cable. That is what works for me when I have that problem.
Sent from my SGH-I897 using XDA Premium App
Some cappies have issues with generic cables. Make its the original or a high quality one.
Sent from my GT-I9000 using XDA Premium App
Would be a good idea to check if the following
1. Settings- applications- USB settings : make it ask on connection.
2. Change the USB port which you connect
Hello.
Short story: my phone was a little wet and i have some issues with it, mostly i want to get a mass storage to get working. (cant root)
Basically at first the phone didn't even want to charge, when i connected it to the PC windows was giving me an error that the device cannot be recognized, and couldn't install the drivers. (i had Kies installed)
I dried it completely, now the phone turns on without any problem, when i connect it to the pc the phone is recognizing connection (i hear sound + the button backlights are firing up for a sec)
Homever, windows is not detecting any USB device at all, and in about phone/info it says the phone is connected to the AC instead of USB.
When i connect it with USB there is no dropdown in notification to choose from charging, storage etc.
There is also manual usb storage mounting under settings/communication/usb settings , when i'm trying to mount here it just says to connect the phone with usb cable (not detecting connection, homever the backlight + sound is here after connecting, and it's charging)
I tried connecting it with usb debugging on/off even tried to fiddle with in service menu (*#7284#) but nothing.
And since i cannot get the usb storage working basically i cannot flash anything or root it.
Also the USB cable is not a Samsung but an HTC one, could this be a problem? (people in different thread said those cables are the same so it shouldnt be a problem, same amperage, same stick etc.)
Even tried to install MountUSB Widget from market, but it doesn't work when im trying to start the app it's force closing, when i make widget on desktop and press it the phone just vibrate for 1 sec and nothing happens.
When i connect phone with Kies AIR and it works, i mean it shows the storage information, also recognize the phone model correctly, how much free space i have on internal and on SD card but i cannot click "show in explorer" it's greyed out.
Any experts out there could help me? :crying:
Just a blind guess, try a USB cable which supports your device. If it doesn't help, I'm afraid it's a hardware problem and you will have to consult some hardware expert.
Hi,
I would like to see if I can get anyones assistance with solving my problem. I have lost the ability to connect my Nexus 5 to my computer via USB. I had previously been able to connect the phone without any problems.
Connecting my phone to PC charges the phone but no drivers are loaded, nothing changes in device manager and I cannot see a change in windows explorer to view the memory card.
So far I have tried the following:
searches on various sites
rebooting phone, starting in safe mode, wiping all data, performing a hard reset
connecting other phones to usb cable to check that it is not a charge only cable, also trying several other USB cables
connecting phone to other computers
connecting other phones (HTC) to load drivers (then uninstalling drivers)
displaying all hidden devices in device manager and removing all drivers that resemble something to do with mobile phones
uninstalling programs I no longer require on the PC
using "wugs nexus root toolkit" to uninstall and re-install drivers
checking & unchecking MTP, PTP, developer options, USB debugging in various combinations to elicit a response from the computer.
I have also tried to visually check the connections of the USB port on the phone wondering is there is a break but I cannot see very well.
does anyone have any further suggestions to get this phone connected to a PC?
my only last thought is to attempt to open the phone and check the resistance of the plug connections.
Have you tried enabling and disabling usb debugging while plugged in?
Sent from my Nexus 5 using Tapatalk
I just did it, no change in Device manager or explorer
tropicalchills said:
I just did it, no change in Device manager or explorer
Click to expand...
Click to collapse
Are you sure you're using a data usb cable and the usb port is good?
Same Issue
same thing happened to me today when i connected the device to PC.
Mine says unknown device on PC under other devices. so i hope my USB port is ok.but im not using the original SUB cable. i wonder that's is the issue. but it didn't bother me until today. my original cable is at my friend's house.
Tried updating drivers manually. But following error message occurs once i select the drivers folder and hit ok.
Windows was unable to install your unknown device
Please help.
so, not really a solution but while at work my phone fell on to a nice rock cracking the screen. I have replaced the phone and the new phone connects to the pc fine, drivers come up without a problem (I will put this down to a fault with the phone)
Thank you for your assistance
I have a note 2 I currently use- when I plug the usb in - in windows 7 I get the option to view files etc....
I just bought a used sprint galaxy s5 from my ol ladys sister who had it hooked up at one of those corner wireless shops.
I want to root it but read to make sure your pc recognizes it first- which it does not.
Ive downloaded the latest usb drivers for the phone.
Ive enabled debugging mode.
Ive used the original supplied cord and also tried my note 2 cord.
When I plug it in it recognizes it and detects drivers but the phone does not show up under my computer and I dont get the window popup asking if I want to view files etc.
Getting really frustrated.
Any ideas?
deezdrama said:
I have a note 2 I currently use- when I plug the usb in - in windows 7 I get the option to view files etc....
I just bought a used sprint galaxy s5 from my ol ladys sister who had it hooked up at one of those corner wireless shops.
I want to root it but read to make sure your pc recognizes it first- which it does not.
Ive downloaded the latest usb drivers for the phone.
Ive enabled debugging mode.
Ive used the original supplied cord and also tried my note 2 cord.
When I plug it in it recognizes it and detects drivers but the phone does not show up under my computer and I dont get the window popup asking if I want to view files etc.
Getting really frustrated.
Any ideas?
Click to expand...
Click to collapse
When I plug the s5 into my pc and pull down the notification bar ...it doesnt even show usb connected.
I cant find any usb options other than usb debugging.
I just went through all this same crap with a galaxy mega a buddy had.
I just dont get why there is no "usb connected as" notification and why this is so complicated to connect to pc when my note connects fine
Bad cable? Maybe Bad Drivers? Where did you download them from? Windows is going to try to recognize it as a media device. Ill give you a couple tips
Just because the "popup window" doesnt popup, you probably just have auto play set to recognize it a certain way.
Just copy and paste this into your explorer window:
%windir%\system32\control.exe /name Microsoft.AutoPlay
and then reset it for your phone.
Also.
1. Make sure the cable is actually connecting, like charging the phone, consistantly, not on and off. If it is, then you know thats good, if not, switch the usb drive you have the cable plugged into. USB Ports actually on the motherboard are the ones Ive always had luck with never disconnecting.
2. If you want to root your phone, and you want the adb drivers, Windows wont find those for you.
Thanks for the reply.
I downloaded the drivers straight from the windows usb driver dowload page for my phone from samsung.
Ive uninstalled reboot,installed rebooted.
Ive set usb debugging off/on.
Tried dialling *#0808# which ive read is the code to enable usb but it doest work it just calls the #.
Tried all my moyherboard usb ports
Tried different cable
The original cable charges fine.
This sg5 NEVER has a usb icon when connected to usb... i find that odd.
A samsung mega a buddy had which was also previously hooked up at the same wireless shop that this s5 was..... also has the same exact issue.... no usb icon and not recognised as media by windows and no way to change usb settings.
Its like that wireless shop disabled usb on there phones for some reason.
I had the phone 2 weeks and cant do anything with it untill I can root it.
My note 2 works fine , i get usb icon in notification area,i can switch to media device from there.
On the sg5 theres no usb icon even though it connects fine to the pc as installer
Sent from my SCH-I605 using Tapatalk
Maybe Im misunderstanding you, but when I have my phone plugged into my pc there is no usb icon, its just connected as a media device and shows its charging. Both screenshots are of my phone while its plugged into my computer
When you plug it into your computer can you access the files on the phone through your windows explorer, like in the first screenshot?
Thanks for replying and the screenshots.
When my phone is plugged into the computer it shows the charging status but no "connected as media device" it doesnt show a connected as anything so nothing to touch for options.
The phone does not show up under windows explorer in my computer.
Ive been using galaxy phones since the original galaxy and never had issues like this.
I just dont get it
I'm similar issues...my phone will just time out in the middle of transfers or won't see the phone at all
Both of your issues sound like driver issues. Heres the link from Samsung for Windows for the S5
http://www.samsung.com/us/support/owners/product/SM-G900PZKASPR
To make this issue stranger....
My neighbor came over to borrow juice for her ecig. I noticed she has an s5.
I ask if i can connect it to my computer and as soon as I plug it in with my s5 cable...bam ...connected as media device , touch for usb options.
And my computer brought up the screen to view files.
So i now know its not my pc,drivers, or cables.
I did however notice when I plugged my s5 in.... in the notification area where it would say touch for usb options.
It says "system update"
But i have no sim or service on the phone so it doesnt update.
Could the system update be needed for the usb to work?
How would i even update system ?its nolonger on sprint. I wouldnt want any more over the air updates anyway as im wanted to root so i can save a straight talk apn and probablly flash a custom rom
Yea... this is nuts.
This sprint s5 i got looks and performs like a brand new phone.
But cannot for the life of me get "connected as ......" to show when a usb is plugged in. When i search settings for "pc connection" , "media" , mtp" , usb" etc.....
Theres nothing I can find to enable how to connect when usb is connected.
I dont even know who or where to ask anymore.
Bought this phone weeks ago and cant do anything with it.
My neighbors s5 connects to my pc no problems. So does my note 2.
I just dont know anymore what else to do
i dont see where not having a sim would matter. does the usb port on your phone seem loose or anything? do you have access to another pc to try connecting to that?
ultimately you can get around most things that require needing a usb connection. theres even a wireless adb.
i doubt this will work either, but have you tried seeing if odin will recognize the phone in download mode? (power off the phone and press the power+home+volume down buttons)
also what version of android is on the phone now? if its still on 4.4.2 or 4.4.4 then you might want to look into towelroot, but i think i remember reading thats not working with 5.0
as for rooting, you could try looking for a flashable update.zip , put it on a external sd card, put that in your phone and boot into recovery (power off the phone and press the power+home+volume up buttons) and flash it, then find a custom recovery like clockworkmod or philz touch or something
all in all im 99% sure theres a way to root the phone without having to do anything on a pc, its just a matter of finding a way to do it, and the before choosing a method to tell you to try, i need to know the android version. also im just assuming the model number is SM-G900P, is that right?
Go into your settings and tell me the
Software Version
Model Number
Android Version
and the Baseband Version
once factory reset...usb works fine.
Im now rooted and flashed MOAR
thanks for all who tried to help
Glad you got it figured out