Captivate will not connect to computer - Captivate General

I'm trying to unlock my dads old Captivate, but I need to connect it to the computer to do this. No matter what I do, this phone will not connect or be recognized by the computer. I plug it into the computer and it makes the little beep it makes when you connect, but thats it. No "USB Connected" on the top bar or anything.
I can connect my captivate fine, its just his. I've tried uninstalling and reinstalling drivers and that wont work. Any ideas?

Do you have the drivers installed?
Sent from my SGH-I897

Ye, the drivers are installed. Would it be a driver problem though if my one captivate works, but the other? That sounds like a phone problem to me.

Settings> applications>usb(something or other)> mass storage.
Also make sure usb debugging is enabled...
The froyo settings might be different...the usb options could be in "wireless and network" instead of applications.

studacris said:
Settings> applications>usb(something or other)> mass storage.
Also make sure usb debugging is enabled...
The froyo settings might be different...the usb options could be in "wireless and network" instead of applications.
Click to expand...
Click to collapse
Nope, that doesnt work either. Its like its not even connected. Nothing showing up on my computer, nothing on the phone. The only thing that shows up when you plug it in is the charger icon comes on to let you know its charging.

i would recommend that you try another computer if that doesn't work, restore your phone to factory and if that doesn't work then you have two out of three possibilities that might lol, be seriously i think its not a drivers issue if the other phone is working. It might be a problem with the computer recognizing the port i really cant think of anything else..
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hmmmmmmmmmmmmmmmmmmmm

If it's not connecting to either captivate it's a driver issue. Make sure that USB debugging is on and that under the application usb setting you have it set to ask on connect. Try a different usb port on the pc, or another cable. I had a bad cable a while back that would charge but not connect, it was even the one that came with the phone.

Use a USB port off the back of the computer, coming DIRECTLY off the MB. There have been tons of issues with using remote USB ports. If it's beeping when it connects, it's being seen by the computer. Just that there's a problem with getting the proper info.

I get this problem sometimes too. This is how I solve it. Under USB settings select Samsung Kies and plug the USB cable into your computer and phone. See if your computer recognizes your phone. Mine won't recognize Mass Storage but will Kies. I don't have the program installed so windows will say Drivers Not Successfully Installed. Once you have done that, restart the computer and phone with USB cord unplugged. Once both come back on, switch your phone back to Mass Storage and plug in your USB cable to both the computer and phone and see if it will be detected by your computer. If not I would try a different USB cable. That is what works for me when I have that problem.
Sent from my SGH-I897 using XDA Premium App

Some cappies have issues with generic cables. Make its the original or a high quality one.
Sent from my GT-I9000 using XDA Premium App

Would be a good idea to check if the following
1. Settings- applications- USB settings : make it ask on connection.
2. Change the USB port which you connect

Related

PC Connection

Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.
I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.
I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.
Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.
I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.
I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...
Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon
The best bet here is to use USB ports on the back of the computer.
Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.
mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.
cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.
USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam

[Q] drivers disappear?

after i rooted my phone, i pluged in my device into the computer and click mass storage. but it dosent show up on my computer. i havent changed anything on my computer so it could be something on the phone? would usb debugging make a difference cause i have that turned off?
is it the drivers are no longer on my computer?
rickyy00 said:
after i rooted my phone, i pluged in my device into the computer and click mass storage. but it dosent show up on my computer. i havent changed anything on my computer so it could be something on the phone? would usb debugging make a difference cause i have that turned off?
is it the drivers are no longer on my computer?
Click to expand...
Click to collapse
first thing, try rebooting your phone and computer. also make sure that your memory card is mounted (settings>sd and phone storage). secondly, are you SURE that the computer isnt recognizing it as a drive? Co to My Computer so you can see a list of available drives and see if its in there. Sometimes you wont get the popup on your screen.
Drivers normally wont just disappear unless there was some type of system error. You can also go into device manager and make sure that it shows up when the phone is plugged in. If that doesnt fix it to avoid a long drawn out troubleshooting thread, try picking a day before you rooted and go to system restore and select a recent restore point. If you do that and it still doesnt correct the problem, then it may be time to troubleshoot the phone
and USB debugging wont stop your computer mounting your phone as a drive. When you pull down the notifications panel once plugged in, you should still see the option to use a USB drive whether USB debugging is enabled or not
Thanks man yea I figured it out the system fixed the drivers so it connected
Sent from my SGH-T959V using XDA Premium App

USB Not Working

OK, so when I try to go plug in my phone to my PS3. Nothing pops up at all. Not on the phone. Same thing happens with with windows. I tried using a different USB cable. No dice. Same thing. Nothing. No dust is in the USB port on my phone. Same thing with everything else. I am running Vallhalla 1.3. What should I do?
Reboot and fix permissions & reinstall USB drivers for Samsung 4g. If USB is broken a USB sdcard reader will work for putting stuff on the sdcard.
Sent from my SGH-T959V using xda premium
Same happened to me as a result of "gravity incident" with cable plugged in. New phone arrives this week after $20 processing fee.
settings/applications - turn off usb debugging?
^^ and make sure it is in mass storage mode.
USB debugging is off. And I have me phone set to always ask.
i remember trying to play a video from my phone on a ps3 once. i dont remember how i got it working though.
-try media mode instead of mass storage.
-also give allshare a chance, it might meet your needs

[Q] Win 7 computer not reading my infuse

I plug in my phone, and it does the chime to confirm it's connected, I also get the USB connect screen on my infuse. However even when I enable mass storage mode, my phone won't show up as a drive.
Also, Kies Mini just keeps telling me to connect my phone, even though it is connected already and in Kies mode.
Try a different cable. I had one do that and it was a funky cable
Sent from XDA Premium on my Infuse 3.5G
My infuse never co-operated with my desktop, a new USB port/cable fixed it.
Plug in your infuse with current set-up, rt-click My Computer -> Device Manager -> Look for 'Samsung Device' (or something like it) -> rt-click -> Uninstall
Then restart, use a new USB cable, different Port. cross fingers

[Q] Nexus 5 not connecting to computer (usb), does not show in device manager

Hi,
I would like to see if I can get anyones assistance with solving my problem. I have lost the ability to connect my Nexus 5 to my computer via USB. I had previously been able to connect the phone without any problems.
Connecting my phone to PC charges the phone but no drivers are loaded, nothing changes in device manager and I cannot see a change in windows explorer to view the memory card.
So far I have tried the following:
searches on various sites
rebooting phone, starting in safe mode, wiping all data, performing a hard reset
connecting other phones to usb cable to check that it is not a charge only cable, also trying several other USB cables
connecting phone to other computers
connecting other phones (HTC) to load drivers (then uninstalling drivers)
displaying all hidden devices in device manager and removing all drivers that resemble something to do with mobile phones
uninstalling programs I no longer require on the PC
using "wugs nexus root toolkit" to uninstall and re-install drivers
checking & unchecking MTP, PTP, developer options, USB debugging in various combinations to elicit a response from the computer.
I have also tried to visually check the connections of the USB port on the phone wondering is there is a break but I cannot see very well.
does anyone have any further suggestions to get this phone connected to a PC?
my only last thought is to attempt to open the phone and check the resistance of the plug connections.
Have you tried enabling and disabling usb debugging while plugged in?
Sent from my Nexus 5 using Tapatalk
I just did it, no change in Device manager or explorer
tropicalchills said:
I just did it, no change in Device manager or explorer
Click to expand...
Click to collapse
Are you sure you're using a data usb cable and the usb port is good?
Same Issue
same thing happened to me today when i connected the device to PC.
Mine says unknown device on PC under other devices. so i hope my USB port is ok.but im not using the original SUB cable. i wonder that's is the issue. but it didn't bother me until today. my original cable is at my friend's house.
Tried updating drivers manually. But following error message occurs once i select the drivers folder and hit ok.
Windows was unable to install your unknown device
Please help.
so, not really a solution but while at work my phone fell on to a nice rock cracking the screen. I have replaced the phone and the new phone connects to the pc fine, drivers come up without a problem (I will put this down to a fault with the phone)
Thank you for your assistance

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