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I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
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in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
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You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
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I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
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Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
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The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
Just to add my 2 cents
You have to remember that as with most forums, you usually only see the problems and not the ones with good units and that one or two people talking in a forum thread or maybe a handful of people posting multiple threads can make it seem alot worse then it really is. I have never had an issue with my bolt since getting it on launch. I was first on line at bestbuy and it has worked great since the moment I activated it.
Also the launch was not delayed. Neither HTC or Verizon gave a specific date on release. Everybody was basing the release off rumors and a mistaken bestbuy ad...
when you say 'new phone', are you trying to get Verizon to allow you to exchange your TB for something else?
if so, that's not that hard. you just need to call and complain a few times(bring up battery life & call quality - data speeds couldn't hurt to) and after a few calls & complaining about how you wish you never got this phone they should offer to exchange it for you so long as you got the phone somewhat recently.
if you bought the phone back at launch though then the most they would do(other then offer a warrenty exchange) is allow you to get a different phone at the upgrade price instead of full retail, then you'd still have your TB to sell on craigslist or something.
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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I can tell you right now, no amount of *****ing will get you the Galaxy Nexus.
And if you don't actually have any problems with your phone, and are just *****ing because you want something free, you should head to wall street, I hear a lot of that is going on there.
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
ScoobarSTI said:
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
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AT&T has to give things out for free just to get people to stay on their inferior network. Verizon knows if you leave, you will more than likely come back at sometime after you get fed up with inferior service lol
xTFGx said:
So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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I think it would be pretty funny if you get no helpful list of "problems"
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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So lemme make sure I understand this. You want a list of other people's problems, so YOU can get a new phone for free?
"I deserve a new phone because forum members are having these problems which makes me unhappy with my thunderbolt"
Yep, sounds like a GREAT idea.
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
The thunderbolt was the best choice at the time and I don't see any reason to change it now. Nothing newer is too much better. I think the bionic looks and feels cheaper and that's before you consider the locked bootloader... major con for me... the grass ain't always greener. Just sayin.
My name is Revos I'm a recovering flashaholic running Liquid Gingerbread 3.0
Charge would be nice, but if I want one bad enough ill buy one. Trying to get one for free is lame.
Sent from my ADR6400L using Tapatalk
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
loonatik78 said:
You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
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The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
JillyBohnson said:
The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
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That's certainly above and beyond a few complaints about a device that works otherwise! Wow... That's pretty screwed up.
Problems with the Thunderbolt (STOCK)
Now granted i dont know if verizon has pushed any radio upgrades, i do that myself and the first radio upgrade i got fixed my issue.
1. GPS takes forever to lock. I walk in with a friend tried to get him a discount and showed him how MY thunderbolt wil lock in seconds where the thunderbolt, charge and nearly every other android phone they have took over 5 minutes to lcok (i never locked before we left).
2. Battery life on the stock is disgusting in comparison to clean ROMs. (my opinin you shouldnt have to root the phone to get all the specs to work correctly)
thats really all i can think of.
My main issue with this phone is battery life when on a sense based rom (any sense based rom sucks battery life a really fat guy with a milkshake), but I have an upgrade on my account and am definitely grabbing a nexus when it comes out
God.... Please don't help this guy! This is stupid!
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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^^this
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
Lol its dumb but its life. I dont support it nor am i against it. I had HTC Touch Pro 2 i had for over 2 years. It was a fantastic phone for the era that the Iphone came out. Sure apps were very very few and far between but being able to get ROms that were similar to HTC's 2.1 or3.0 was awesome. The only problem i ever had with the phone was i was plagued with BSOD's constantly after unlocking. But as we all know its based on the phone you get, my brother and sister both had them and were unlocked overclocked and had 0 problems...again i know where the guys coming from we all play the system at one point or another to get what we want. He was just a little more blunt about it than most people would have been. Next time bro just be a little more incognito about the whole idea behind it. Its like Backtrack. Its a tool to "test your wireless security" and you know 80% of the people that use the tool are not testing their secruity with it.
It's threads like this that made me remember why I left in the first place. I had hoped things had changed... guess not...
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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This... 1000 times, this.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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Last week on Tuesday I decided to get a warranty replacement, now... I'm well aware that these are refurbished phones and that they can be damaged, etc. T-Mobile, however, assures you that they are to appear "Like-new". Well, the device came the next day as promised and what do I see? 10-12 dead pixels and... spotting behind the screen... like WATER DAMAGE! At this point I'm thinking... "Wtf T-Mobile?" So I give 'em a call, they tell me they'll send out another and that they are sorry for the inconvenience... Well, this time Friday rolls around and the delivery comes... I grab the box and get ready to open it with my Partner, jokingly I say to him... "Let's see how messed up this one is!" and I open the box... Well, the second one they sent has a LARGE chunk out of the MAO in the bottom left corner of the device... like it had been dropped. I'm pissed at this point... I call T-Mobile and because it's a defect in the "hardware" I had to take it down to the store to get a rep to verify that the device was damaged (also still in the warranty box they send out) and at this point they take $25 off my bill and offer me yet another warranty replacement!!! UGH!! So, the new one is coming today... If it's messed up I am demanding that they send me a new one. I'm so upset at this point... My device I sent to them to begin with was damn near flawless other than (from what I could tell) software issues.
What do y'all think? I'm starting to believe they don't even perform these so-called "Quality checks"
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
Spastic909 said:
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
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If I even get one more messed up one I'm gonna make them give me a new One S... I bought this phone, I'm sticking with this phone. They WILL give me a new one. Heh. Also, I came from the GSII... Don't do it... the DPI is weird and everything is HUGE on the screen. Lol. I didn't like it mainly because with the default TouchWiz roms you can't change DPI or the UI is all diff sizes and messed up... Now... On custom CM10 roms, etc you can change DPI and it looks amazing at like 200 DPI or so... but back then the bugs were too much to stay on custom roms.
Went through these with my wifes amaze. I demanded a brand
New one s and got it.
Sent from my SGH-T999 using xda premium
Daiskei said:
If I even get one more messed up one I'm gonna make them give me a new One S...
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what are you going to do if they tell you to go pound sand?
I don't understand why you are warning people about their warranty...they are doing what they are supposed to be doing. I understand the frustration of having to keep getting a replacement, but at least they are cooperative and doing it. ..sounds like a good warranty to me.
Sent from my HTC One S using xda app-developers app
they sent me 4 defective replacement sensation 4g's until i demanded a comperable android replacement... after a couple of other rep's and explaining to them why a nokia lumina is not a comperable device then asking for a supervisor they sent me my One S free of charge, I offered to send my sensation back but they didnt send a box to return it in.... Thats a Win in my book. I did have to call back twice to get them to take the charge for the One S off my bill, which they did
Yea, I've never had an issue with T-Mobile warranty...that's how I got my One S...I had a Sensation, then complained enough, and they upgraded me to the One S at no charge. It might be a pain to go through numerous phones before getting a good one, but you can't beat the fact that they overnight you a phone with just a simple phone call, great service.
Sent from my HTC One S using xda app-developers app
Your talking about assurion right? cause theyre their own company. theres a big difference. and yea id be pissed to pay a deductible and get a messed up phone. the last time i had my phone replaced by them it was pretty much brand new so im sorry for your luck :/
Im more curious as to why you sent your original back, if all it had was a software issue?
Goatshocker said:
Im more curious as to why you sent your original back, if all it had was a software issue?
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Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
nickmv said:
Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
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It stopped saving screenshots (not a big deal) however, it shortly after started saving all photos taken with the camera as 0byte files. NOTHING fixed it. I even put the phone back to S-On and unlocked, re-rooted, redid the S-Off... Nothing helped. Kinda useless if I can't take pictures. I also tried many different roms.
Also, the warning was to say that if you need a replacement... make sure you can deal with going through 4-5 before you get one that is fully intact. The last one they sent me (#3) had the screen popping up out of the device. You could see the button backlights fron the side if you looked at it, got yet another coming tomorrow.
Soooo i got the multi touch issue on my phone, the TOP half of my screen is out of wack! I sent them the support request, i flashed all the roms trying to if it would fix it but no go!
i've been waiting for almost 2 weeks for a dam reply from their support, i had strange feeling ordering this phone was too good to be true!!!!
Has anyone who also has this issue gotten a reply from their support or a fix or a whole phone replacement? This will be the last china based phone i will ever order and i will never suggest any to anyone ever either as i did with one+!
I'm going back to Nexus devices!
Thanks!
Pissed off IT guy!
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
ataft said:
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
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The problem is, i am located in canada and it was actually quite costly for me to get my hands on this device. It was roughly 630$ canadian... Very close to the price of a Nexus6 or a Moto X. I've had every pure Google phone Since G1. i still currently own a N5 and it works flawlessly since the release! My Nexus 1 still works perfectly! in fact i have never had this sort of problem with any phone i have owned and i work in the mobile industry so our company has all kinds of test handsets. I am completely floored by the poor customer service and horrible website with no updates about what they are trying to do to remedy the issue.
i mean if your car was 4 months old and the engine started running on 3 cylinders i'm sure the company wouldn't ask you what wrong and tell you to wait outside the door for 2 weeks while they "Tried to figure out a fix" . I can totally understand they want to try to figure out a software fix but after looking over some posts, it really seems to be a hardware issue due to the lack of poor design flaw and bad engineering.
So i am sure they don't want to bite the bullet and replace all the devices due to a loss of $$$$! and that is why i will never do business with a small company again!
Sorry for the rant im really pissed off!
welcome to the club :crying:
They will don't repair mine 'cause i have some micro dents on the frame... I'm waiting the replacing display from Aliexpress, and after replaced, I will sell this Chinese sh|tty phone.
I will never buy another product from OPO, WORST assitance experience in my all life.
Touch screen issue is solved by last franco kernel
Sent from my A0001 using XDA Free mobile app
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
kaynpayn said:
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
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Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
nokmond said:
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
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Yes,you can unroot your phone root and unroot..
to those complaining about OPO is a ****ty phone. No it's not,every phone brand (big or small) released have about 1-2% faulty phone's,that why so many Samsung and iPhone's complains can be found,they sell millions of phone's and several thousands are faulty, but that doesn't make it a ****ty phone..first batch of galaxy S3 had so bad ram management that to many (30+ apps) made the phone unusable,it took some the best kernel dev's more than 6 month to correct Samsung's gruling mistake and that was without Samsung's kernel source code released and that is only one example..
Actually Samsung was one of the major reason why "SRD"GokhanMoral left xda