So the problem I'm having with my infuse is that the disk drives (E:/F are not showing up in Windows Explorer. I've done some trial and error to diagnose the problem but I'm currently at a loss. Here's what I know:
The cable is fine, I just purchased to new cable to make sure that it wasn't the problem after I thought that the original cable was the issue.
The phone works perfectly fine on linux, I'm able to mount the two devices (/dev/sdb, /dev/sdc) without problems and transfer files without any delay or trouble.
In windows the computer recognizes when the phone is plugged in and if you go into "Printers and Devices" you can see the "Samsung_Android" device. If you right click on it before you turn on USB storage on the device the context menu pops up and you can go into properties and see that all the functions are recognized for the phone, (two disk drives (it recognizes them as E and F), modem, two mtp devices, etc.)
Once you enable USB mass storage on the phone you can no longer right click on the device and see properties, if you do it takes a minute or two for the menu to pop up and clicking anything in the menu makes the lag unuseable.
Sometimes drive E: will show up in Explorer but not F: and when I click on it it still just stalls in loading the drive.
If I go into command line and type "e:" on windows to cd to that drive it also just stalls out rather than saying that the drive has not been found.
If I go into the disk manager to see if maybe it's just a drive name conflict in the management console it doesn't load because the manager just stalls out at "Connecting to Virtual Disk Manager Service"
I was originally having this problem on stock rooted FROYO, I was able to use Kies (through the same windows machine) and upgrade to stock GB but on GB I was still having the problem. Then I switched over to the stock rooted GB rom and I'm also still having the problem.
I'm pretty convinced the problem has to do with windows not my phone because I seem to have isolated it to just this windows install (I haven't had the opportunity to try on another windows machine but I figure it will probably work fine there) since it can't be due to the cable or a faulty Froyo/GB install.
Do you have any ideas on how I can fix this? I'll gladly provide anymore information regarding my problem if you think it will help.
Windows....sux dont it...
I would uninstall all phone drives....download new set...reinstall....and see what happens.
And like you said....i would try another windows pc....
Related
So I got my shiny new LG Incite at Best Buy yesterday. I knew I was getting it a while ago, so I downloaded a bunch of games and apps to load it up with as soon as possible. I get home from the store, play around with it and let it charge for a while, then I try to connect it to my computer (After installing ActiveSync 4.5 from the included disk, as well as both of the USB drivers on the disk). Windows comes up with that "found new hardware" stuff and asks where to look for the driver to install. I tell it to look on the CD, as well as the directories where the USB drivers from the disk were installed. It looks like it's working at first, but then I get this error:
(Error: "The data is invalid.")
Then it gives me the message balloon about how there was an error during installation and my new hardware may not work properly, etc. Now when I go to Device Manager, a number of things showed up with that little yellow exclamation point that I'm pretty sure were not there before, but I could be wrong:
- IEEE 1394 Bus host controllers: VIA OHCI Compliant IEEE 1394 Host Controller
- Network Adapters: Unknown device, WAN miniport (L2TP), WAN miniport (Network Monitor), and Windows Mobile-based Device
- Ports (COM & LPT): Communications Port (COM1)
So I tried reinstalling the drivers from a link I found in a thread on these boards (after clicking uninstall for "Windows Mobile-based Device" and having it tell me that the device is necessary to boot up the computer), but the same thing keeps happening. I also tried having ActiveSync scan for devices, but it never finds anything (Just says that USB is "available").
Please help, I really want to start putting pictures, music, and all that good stuff on my brand new phone
(btw, I'm pretty sure the problem is with the software/drivers on the computer, because when I plug in the USB cable the phone starts to charge. Other than that, nothing happens on the phone.)
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
chad.pflughaupt said:
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
Click to expand...
Click to collapse
Well, I'm not going to have another computer until September at least, so I really want to get it working on this computer, but I guess I could test it out on a friend's pc to see if my computer is the problem.
Rudegar said:
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
Click to expand...
Click to collapse
Know of any links or tutorials that would tell me all of the registry entries I'd have to remove?
(Sorry for the double post, but no one was replying...)
So I found my bluetooth adapter for my PC, and after I installed the proper software I could connect to my phone no problem. After that, I just used the bluetooth adapter's software to transfer files to my phone via FTP. (ActiveSync still just sat there, even when I set my phone to sync with bluetooth instead of USB, and I allowed wireless connections in ActiveSync)
So I'm glad I can finally transfer files, but I still want to get USB working. No one has any ideas at all?
(Triple post... sorry)
Ok, something happened to the bluetooth drivers and software now. I turned my computer off for the night after using bluetooth to transfer files to my phone, but when I turned on my pc today and clicked the shortcut to start the bluetooth software, I got a message saying that the program the shortcut was linking to no longer existed. Sure enough, the folder was gone from my Program Files directory. Now, every time I try to reinstall it, I get an error 183 that installation was interrupted.
So now I'm back to having no means of transferring files to my phone.
Please, any suggestions at all will be helpful to me at this point. I'm at my wits end!
Any progress on this?
I have a similar problem. I think usb sync worked on my laptop at one point, but hasn't for at least a week.
I was able to fix the problem at least temporarily by disconnecting the device, deleting it from ActiveSync and reconnecting. ActiveSync happily added it back and resynced everything. Now I can install the new Xcite ROM.
Still nothing...
Now my computer doesn't do anything at all when I plug my phone in, not even make a noise or ask about drivers. My phone, however, still recognizes that it's plugged in.
At least I got bluetooth working again, but still, USB would be nice.
It's hard to believe that out of every member on this forum, no one has even the slightest idea of where to start...
Menu - settings - connections - USB to PC.
Uncheck Enable advanced ...
OK TO ALL AND READY
I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .
If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App
FYI, drivers are NOT needed for USB mass storage, just to be clear.
Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .
it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.
http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT
Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.
Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!
Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.
Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?
When I first tried connecting the Skyrocket to my desktop PC, it reported that it couldn't find the drivers. After searching around, I found out about the Kies software and installed that. Initially, it wouldn't see the Skyrocket, but somehow in my testing/experimenting it suddenly saw the phone and everything was OK.
I've just connected the Skyrocket to my laptop, which of course doesn't see the storage on the phone. I've installed Kies, rebooted, and played around with it for a while, but it still can't see the phone.
Is there a basic process I should follow to get this to work, one that doesn't involve trial and error and jumping around on one foot while tapping out the Swedish national anthem in morse code with my right pinkie?
Never mind ...
I found the problem: it was the cable! I was using a different cable with my laptop than with the desktop - a thin one that came with an external battery unit for recharging. I suspect that this cable didn't support the data lines. When I switched to another cable, both drives (the main memory and the microSD card) showed up as drives under Windows. When I then went in and enabled "USB mass storage" on the phone, the contents of the phone showed up and became accessible.
Still, I don't know why Samsung doesn't make the drivers easily available without installing their Kies software.
I've had this problem before, but I have always been able to fix it by uninstalling ADB and drivers, through WUG's toolkit, changing cables, device manager/update drivers, jumping up and down while spinning and plugging cable in, among other things. However, this time is different and I'm not sure if it is because of M on my phone or the Windows 10 update. This problem has been going on for over a month now, and I've had both since it started. I've tried all the above mentioned things, along with everything else I can find, and none of them work.
The only way I can get my computer to recognize my phone to share files is to go into device manager every I plug it in is to; go to device manager, right click to update driver, select do it from my pc, select driver in folder. After doing this it works perfectly fine, but I have to do it every time I plug my phone in or every time my phone turns off while it's plugged in. The error message I get on my computer is "USB device not recognized" when I go into device manager it says "device descriptor request failed" It does this on both of my PCs. Any ideas or help would be greatly appreciated!
DT USC said:
I've had this problem before, but I have always been able to fix it by uninstalling ADB and drivers, through WUG's toolkit, changing cables, device manager/update drivers, jumping up and down while spinning and plugging cable in, among other things. However, this time is different and I'm not sure if it is because of M on my phone or the Windows 10 update. This problem has been going on for over a month now, and I've had both since it started. I've tried all the above mentioned things, along with everything else I can find, and none of them work.
The only way I can get my computer to recognize my phone to share files is to go into device manager every I plug it in is to; go to device manager, right click to update driver, select do it from my pc, select driver in folder. After doing this it works perfectly fine, but I have to do it every time I plug my phone in or every time my phone turns off while it's plugged in. The error message I get on my computer is "USB device not recognized" when I go into device manager it says "device descriptor request failed" It does this on both of my PCs. Any ideas or help would be greatly appreciated!
Click to expand...
Click to collapse
I think I'm getting something similar since I've installed "M"....
Under:
Settings -> Developer Options -> Select USB Configuration
It say's it's set to "MTP (Media Transfer Protocol)"; it really isn't. When I plug the phone in, under Win 8.1, a desktop window opens with "AOSP on Hammerhead" (or something like that), but there's nothing in it. Now for some magic....
With the phone in one hand, and the mouse in the other:
1. Open Settings -> Developer Options -> Select USB Configuration
2. Touch "MTP (Media Transfer Protocol)" (even if it's already selected)
3. Listen for the PC/Windows Desktop (it should give an audible sound)
4. Immediately click on the "AOSP on Hammerhead" text in the path listed on the open Windows widow ("This PC -> AOSP on Hammerhead")
5. You should see an "Internal Storage" folder appear
6. Open the folder, enjoy MTP
I'm posting cuz I've literally spent hours and hours searching, trying things, etc, and am stuck. I have several PQs with various CM/LineageOS ROMs. It is not a ROM issue because if I plug via USB into my desktop pc running win 10, they all work as I want. Presumably, it's a driver issue or something related to my specific laptop - I recently bought an old used laptop, originally shipped with win7. After purchase I immediately removed all partitions and installed win10 from disc (fyi, you can d/l win10 iso from microsoft and use win7 oem key to legally install fresh win10, even now the free upgrade stuff is over - that surprised me).
I cannot, no matter what I do, get file access via usb to my phone. I've tried lotsa things. I don't remember if/what I had to do to make my win10 desktop see them - maybe it was automatic, i dont remember, if it wasnt, I easily downloaded/installed what was necessary - but nothing I've tried makes my win10 laptop load the drivers, although it does detect something when I plug it in, and something else when I select MTP on the phone (vs charge). But just exclamation points in device manager and nothing in explorer. Among other things, I've tried MotorolaDeviceManager_2.5.4
It's especially annoying as I have a video on my phone I wanted to send out tonite and can't, spent another couple hours trying. Bluetooth works fine for pictures but freezes at 10% for video, no idea why. But I'd much rather just use a cable than figure out any wireless BS.
Incase it's something specific to this laptop and someone is curious, it's a Sony VPCF115FM. That 'base system device' and "unknown device" are always "!", MTP with "!" only appears when phone plugged in.
Yea definitely a driver issue. When you plug the PQ into your desktop (which seems to work) what shows up in device manager?
Have you tried to right click on the devices with yellow exclamation points and update the driver from Windows update?
I never followed up on this, but still haven't found a solution, and kinda forgot about it. It does work in PTP mode. And works for a newer Moto (Lenovo) phone on this laptop. Yes, I tried the windows 10 device manager update auto search thing (in fact, just tried it again minutes ago before I read this). I'm about to wipe and install fresh as this phone is running crazy slow lately and wanted to copy everything off before I wipe which is what reminded me of this issue - funny thing is that a google search of this problem ("mtp driver motorola photon q windows 10") found this thread as the third search result and I completely forgot I posted it. I vaguely recall I read your reply but was waiting to see if anyone else responded and then just forgot to follow up when it wasn't on my new list...
PROBLEM SOLVED! It happened in TWRP too and sideload was failing (for another reason) but made me try to figure out MTP again.
Found solution here for anyone with similar issue:
https://answers.microsoft.com/en-us...0-solved/d2226a54-65db-41ba-9398-a12196cc279c
Gotta update driver and manually select "MTP USB" from list of devices, in my case I found it under portable devices.