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best buy is 100% releasing the phone the 14th. confirmed even more

literally, ive called best buy coporate every single day since last sunday when i preordered our two thunderbolts, every single time ive gotten a different person, every single time i get the exact answer....
BEST BUY will be releasing it on the 14th, that does not mean verizon stores or other retailers will release it, but best buy will 100% be releasing it the 14th
the price is 199 w 2 year, again confirmed everyday this week by different personal including supervisors at best buy corporate, and best buy corporate mobile consultants.
why is all the speculation floating around? call 1800best buy, ask to speak with a mobile consultant, tell them you preordered and you demand to know the release date, you will get the exact same answer every single time!!!!
again 100% release date the 14 of feb ONLY BEST BUY
price WILL BE $199 ONLY BEST BUY!!
no speculation or rumor, call and see!

I highly doubt that Verizon is going to allow their flagship 4G device to be sold at Best Buy before it is available in the Verizon stores. If Best Buy releases it on the 14th it will be in Verizon stores on the 14th.
Edit: Also it is not going to be 199.99 (can't post this as a link but you can go to the bellow site and see)
w ww.androidpolice.com/2011/02/10/htc-thunderbolt-listed-at-749-99-off-contract-in-best-buys-system-thats-almost-a-whole-xoom/

ska.t73 said:
I highly doubt that Verizon is going to allow their flagship 4G device to be sold at Best Buy before it is available in the Verizon stores. If Best Buy releases it on the 14th it will be in Verizon stores on the 14th.
Edit: Also it is not going to be 199.99 (can't post this as a link but you can go to the bellow site and see)
w ww.androidpolice.com/2011/02/10/htc-thunderbolt-listed-at-749-99-off-contract-in-best-buys-system-thats-almost-a-whole-xoom/
Click to expand...
Click to collapse
somehow i doubt the 750 price mark
thats nuts for a phone, tablets are cheaper than that!
some part of the paper doesnt make sense too..

my local best buy told me it was 749 on the phone last week but then when I went in store to reserve mine, they didn't have a clue so who knows

I'm 100% positive Best Buy reps have as much knowledge of confirmed release dates as we do.
Signs are pointing to the 24th, imo.

superchilpil said:
somehow i doubt the 750 price mark
thats nuts for a phone, tablets are cheaper than that!
some part of the paper doesnt make sense too..
Click to expand...
Click to collapse
I'm not trusting that price mark either to tell you the truth, especialy since it seems to have changed in their system over night. However it isn't going to be 199.99 either

http://www.intomobile.com/2011/02/10/htc-thunderbolt-hitting-verizon-february-feb-24-confirmed/
hahah I don't think anything is "confirmed" at this point until it comes from verizon. This is starting to remind me of the college football expansion talk

Verizon is releasing 24th I too was told by best buy mobile the 14th absolutely they rnt on the same time frame as vzw ..HTC says the phone is ready and best buy is releasing it..I don't understand vzw waiting its rediculous to me..but vzw never worries abt taking care of their customers like ..well ..best buy does..
Sent from my ADR6300 using XDA App

nygbaby91 said:
Verizon is releasing 24th I too was told by best buy mobile the 14th absolutely they rnt on the same time frame as vzw ..HTC says the phone is ready and best buy is releasing it..I don't understand vzw waiting its rediculous to me..but vzw never worries abt taking care of their customers like ..well ..best buy does..
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Like I said I highly doubt Verizon will allow this, if Best Buy releases it before it is in VZW stores then VZW will simply not allow Best Buy to sell their phones. This is VZW's flagship 4G device there is not way that VZW is going to allow someone else to sell it first.

ska.t73 said:
Like I said I highly doubt Verizon will allow this, if Best Buy releases it before it is in VZW stores then VZW will simply not allow Best Buy to sell their phones. This is VZW's flagship 4G device there is not way that VZW is going to allow someone else to sell it first.
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Click to collapse
It's highly possible still because they are independent stores and if they do sell early then Verizon can do jack about it
Sent from my Incredible using XDA App

who cares if you can pre order from best buy early. last year when the incredible came out you could pre order from best buy and guess what? best buy was only shipped 10 phones and all the other people that preorderd got theirs when verizon finally released it. i have been told by a few vrz reps 24 is the day.

superchilpil said:
It's highly possible still because they are independent stores and if they do sell early then Verizon can do jack about it
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
I understand what you are saying here, however those independent stores will find themselves unable to offer any contract pricing with VZW or have the ability to turn on the phone. So even if you got it from a Best Buy like that early you would still have to go to VZW to activate the phone.
Not to mention VZW would most certainly be able to tell the store that they can not sell a phone that has VZW branding all over it.

ska.t73 said:
I understand what you are saying here, however those independent stores will find themselves unable to offer any contract pricing with VZW or have the ability to turn on the phone. So even if you got it from a Best Buy like that early you would still have to go to VZW to activate the phone.
Not to mention VZW would most certainly be able to tell the store that they can not sell a phone that has VZW branding all over it.
Click to expand...
Click to collapse
Not sure on that. The phone is HTC's property, not Verizon's. HTC can stop the release, not sure that Verizon would have the legal power to stop them. They could definitely throw threats out there, but not sure that it would do any good. They COULD decide to not activate any of the phones until their release date, which would still be pointless. What difference does it make what phone you are using? One other thing, if this delay was due to software problems, what was the point if you could push an update 10 days later?

The phone just got approved a couple of days ago by the FCC , one reason for a delay.
Sent by my Droid Incredible

From my experiences with Verizon they seem to have a history with releasing phones on Thursday, so I'm guessing we will see it released on the 24th
Sent from my ADR6300 using XDA App

That's correct.
Sent by my Droid Incredible

i just read on the android community forum that best buy pushed the date to the 24th so i called and they confirmed the 24th was now "probably" the earliest and that the 14th wasnt not happening most likely..cldnt give me anything definite tho..other than verizon is calling the shots

ska.t73 said:
I highly doubt that Verizon is going to allow their flagship 4G device to be sold at Best Buy before it is available in the Verizon stores. If Best Buy releases it on the 14th it will be in Verizon stores on the 14th.
Edit: Also it is not going to be 199.99 (can't post this as a link but you can go to the bellow site and see)
w ww.androidpolice.com/2011/02/10/htc-thunderbolt-listed-at-749-99-off-contract-in-best-buys-system-thats-almost-a-whole-xoom/
Click to expand...
Click to collapse
Actually, It makes sense for Verizon to allow customers to buy the Bolt from Best Buy on Valentine's Day while they sell it at a later date because they can hustle customers into not cashing in their last NE2 credit in some cases and more importantly (for VZW), hustle more people into getting 2-year contracts with BB instead of 1-year contracts (or no contract) with them.
Sent from my PG06100 using XDA App

jbh00jh said:
The phone just got approved a couple of days ago by the FCC , one reason for a delay.
Sent by my Droid Incredible
Click to expand...
Click to collapse
I've seen phones show up on the FCC site 2 weeks after it's release, Verizon dictates the date the phone shows up on that site not the FCC. The phone was reviewed and passed federal clearance weeks if not more than a month ago I'm sure.

Whatever , looks lile the 24th now.Just 2 more weeks.
Sent by my Droid Incredible

Tmobile costumer care exchange?

So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App

mike2518 said:
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.

Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.

GorillaPimp said:
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
Click to expand...
Click to collapse
I did take it to a store when it first died to try a different battery in case that was the problem. They confirmed the phone was indeed dead, and noted that in my account. But he wouldn't swap for a new one unless I had purchased it at the store.
I was on the phone for nearly 2 hours, switched to 3 different people, and the best I could get was a $10 credit on the shipping to them. They'll overnight the new one , but not until they receive mine and I call them back to undo/redo my upgrade deal. I could get a loaner phone in the meantime, but it would have just been some cheapo deal which didn't interest me since I have my Vibrant.
Part of what bothers me about TMO is this horsetrading aspect where some people get great deals and others get zip, apparently depending on a roll of the dice and who you happen to get on the phone. Some CSR's are great and others sound like they're robotically reading from a script.
They're standard policy sucks. They need to change it. I shouldn't have to beg and plead and threaten to be treated like I'm a paying customer.
They could have overnighted the new phone to the store, have me turn in my dead one there, and verified the problem and the return. Done deal, and they would be out nothing more than they will now. They could also do just what you said, ship me one overnight and if I didn't return the bad one charge me full retail for both. Fine. But their standard policy seems designed to maximize frustration.
I'm considering all my options, but have to have an international phone, so that narrows the choices of carriers, and from what I've heard ATT is even worse.
If TMO has the best customer service it's no wonder cell phones are the source of the most consumer complaints.

I'm not sure if things have changed in the last 5-6 months but when me and my wife had multiple problems with our MT4G's I never had to send mine in first. As a matter of fact I had 6 out of 7 sent overnight free of charge. But on all of them I was told I had seven days to return them after I received the new one.
Maybe times have changed. I might be doing a exchange as well in the near future and I will see.

i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option

tigerz0202 said:
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
Click to expand...
Click to collapse
Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.

samnada said:
Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
Click to expand...
Click to collapse
monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty

tigerz0202 said:
monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
Click to expand...
Click to collapse
I'm good as far as it being replaced, it's just the process they're requiring of having to receive my phone before they ship me a new one that's absurd. Due to the holiday it's going to be next Friday at the earliest before I get a phone.
I'll start calling tomorrow to see if they can persuade me to stay a TMO customer.

Totally understand your gripes and they're legitimate. You shouldn't have to roll the dice for options that others get. I feel you on GSM too. I really don't want to go to ATT because I'd have to get an iPhone. I'm tired of reconfiguring phones already. If the next one is trash too I'm going back to my N1 and old contract. Wifi calling is sweet but not happy with the poor quality control.

By way of comparison, we went through a sordid version of this when the N1's rolled out, too. TMO didn't wanna touch'em, Google (who sold and shipped them out overnight) had no live support, and we had to rely on HTC. At the time, HTC's policy was (maybe still is?) only DOA phones would get immediate replacement at no additional charge. Any phone that worked, THEN failed was an 'in-warranty' replacement, and the only way to expedite it was to allow your credit card to be fully charged (although some report a $1 hold rather than a full charge) and THEN they would cross-ship. Otherwise, you had to ship the old unit BEFORE the new one shipped, and we had reports a call with a tracking number (as mentioned above) would also expedite a replacement shipment. I know waiting sucks, but unless it was bought IN a physical store, with their own return/replacement policies, 'it is what it is'. :|

Thanks for the input guys. I'll be calling them soon. They told me that I have a 20 day remorse period for some reason. Also, to the person having the issue of not bring able to return the phone to the store , It's not gonna happen. The rep told me straight up that the phone people and the store people are not together.
Sent from my HTC Sensation 4G using XDA Premium App

Another question: if they send me the other phone also, and I have a chance to compare both, would I be able to send the second unit back incase my first original unit is better? Or do I have to keep the second one?
Sent from my HTC Sensation 4G using XDA Premium App

um when i first got my htc sensation the power button was slanted and the screen was messed up and weird looking aou screen i called that same day to get a replacement got it in 2 days. I told the rep i have the tracking number in my hand which i did =] just went to ups.com got a tracking number and shipped it out tm while my replacement phone was coming. The downside is you will be charged twice =/ the first phone will be on your cc already then they will charge you again for the 2nd one.. thing sucks to wait 4 weeks for it to clear just remember when u drop off the package to ask for the receipt. Maybe i was just lucky huh?

samnada said:
Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
Click to expand...
Click to collapse
This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App

Towle said:
This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
They didn't give me a choice. They said this is how it's going to work. Send us your dead phone, once we get it give us a call and we'll redo your upgrade and send you a new phone. They said it was because I got the upgrade through Customer Retention. It's like dealing with the government.
I offered to let them take my CC # and bill me if I didn't return the phone if they would ship the new one right away and they refused.
Not sure how they decide who to punish. My credit rating is perfect. I've never given them a minutes problem in the past. Just seems totally arbitrary.
I called them with the UPS tracking # in order to get the $10 shipping credit, so they have that. They're going to ship me a new phone, so what's it to them if it's today or next Thursday? I just don't get it.

I'm 23, have terrible credit and constantly call in and complain. I've been a customer since I was 18 and in the way that matters, paying my bill, I've always been a good customer. TMobile has always shipped my replacements out first and then I mail mine back to them in the box they ship the replacement in to me.
One time, they shipped be a broken MT3GS as a replacement so I called in and yelled at them so they sent me a second replacement MT3GS so I had three phones, 2 of which belonged to TMobile, out at the same time. I complained about them shipping me a broken phone, the amount of problems on my phone, they tried to give me a motorola cliq2, I told them they were crazy and I got a 350 dollar discount and upgraded to the sensation on Launch Day. Great timing!

Just got off the phone with a much more helpful TMO CSR. Order for replacement phone has been placed, due to the holiday it will ship overnight on Tue, arrive here Wed. Wish I'd gotten her the first time.
Thanks for the encouragement to keep after them.

So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App

mike2518 said:
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
If it is a warranty exchange you can send either back.
Sent from my HTC Sensation 4G using XDA App

Chances of getting this at a store Saturday?

So I was unfortunately unable to preorder this phone, but I'm definitely planning on getting it. Each day I have to wait is getting longer and longer and was wondering if anyone here managed to pick one up in the store today/has called a store to see if they can get one a day early on Saturday (I already badgered them enough earlier this week that I'm ashamed to call them again). Would be very awesome as Sundays don't leave me much time to play around with it

It really depends on the stores in your area. Some people have gotten theirs from in-store already. I would doubt at this point that you would be able to get one a day early but you never know. I know that Target (where I'm getting mine) won't even have theirs until Sunday.

Both radioshacks that I preordered at has em in stock, but they can't sell em to me until Sunday.

Costco is selling them now. 189...
Sent from my HTC One X using XDA

I would go ask some other stores like Best Buy or Radioshack, but I need to exchange my Lumia (30 day exchange thing), which I'm assuming can only be done at AT&T

ErikWithNoC said:
I would go ask some other stores like Best Buy or Radioshack, but I need to exchange my Lumia (30 day exchange thing), which I'm assuming can only be done at AT&T
Click to expand...
Click to collapse
Radioshack systems won't let them checkout the One X until the 6th(i tried three different ones and talked to a manager). Bestbuy WILL let them checkout, just gotta find someone willing to sell it. I don't know about Costco, I might try them tomorrow. None of the AT&T corporate stores I went to even hesitated before saying they can't sell until Sunday.

futuregerald said:
Radioshack systems won't let them checkout the Skyrocket until the 6th(i tried three different ones and talked to a manager). Bestbuy WILL let them checkout, just gotta find someone willing to sell it. I don't know about Costco, I might try them tomorrow. None of the AT&T corporate stores I went to even hesitated before saying they can't sell until Sunday.
Click to expand...
Click to collapse
Dang, thanks though. I would go to Best Buy, but like I said, I doubt they would do the exchange.

I have talked to 3 att corp stores, 3 reps all said they "would loose there jobs if they sold it before sunday"
I guess I will just hunker down and wait till sunday morning and hope they dont sell out.

randyspants said:
I have talked to 3 att corp stores, 3 reps all said they "would loose there jobs if they sold it before sunday"
I guess I will just hunker down and wait till sunday morning and hope they dont sell out.
Click to expand...
Click to collapse
Unless someone else can confirm it works at Costco.

futuregerald said:
Radioshack systems won't let them checkout the Skyrocket until the 6th(i tried three different ones and talked to a manager). Bestbuy WILL let them checkout, just gotta find someone willing to sell it. I don't know about Costco, I might try them tomorrow. None of the AT&T corporate stores I went to even hesitated before saying they can't sell until Sunday.
Click to expand...
Click to collapse
I work there...it's out for sale.
Sent from my HTC One X using XDA

Artimus009 said:
I work there...it's out for sale.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Where do you work? Costco?

Someone in Atlanta wanna tell me where I can buy one tomorrow?
Sent from my Sensation using Tapatalk 2

I walked I to an AT&T store today and just asked to buy it and they said sure.
However, I got home and the device wasn't wrapped in plastic and when I booted it up there was someone else's account on it.
Someone at the store must have been using it and it was the only one at this store. Called every other store on the area to swap and nobody will do a swap until Monday
Sent from my HTC One X using xda premium

dberube said:
I walked I to an AT&T store today and just asked to buy it and they said sure.
However, I got home and the device wasn't wrapped in plastic and when I booted it up there was someone else's account on it.
Someone at the store must have been using it and it was the only one at this store. Called every other store on the area to swap and nobody will do a swap until Monday
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Something sounds very fishy about this. We get shipments of 10x of a single device at a time (usually)
Each box contains about 5 phones of that color / capacity.

Display unit maybe?
The salesman told me to call back tomorrow to see I'd their shipment arrived in and he would swap it out.
Sent from my HTC One X using xda premium

dberube said:
Display unit maybe?
The salesman told me to call back tomorrow to see I'd their shipment arrived in and he would swap it out.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Display units can't be sold out of inventory.
I'll bet anything it was just an employee that got on it and starting screwing around with it.
Watch them lie about it though.

Artimus009 said:
I work there...it's out for sale.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Does costco let you buy the phone outright? If so how much is it? I know that ATT site says 549 but lots of times the third party retailers sell the phone for 599 or 699.

Bigjim1488 said:
Does costco let you buy the phone outright? If so how much is it? I know that ATT site says 549 but lots of times the third party retailers sell the phone for 599 or 699.
Click to expand...
Click to collapse
Nope. They (wireless advocates) only sell
the phones for new, add a, or upgrade lines.
futuregerald said:
Where do you work? Costco?
Click to expand...
Click to collapse
Yes sir.
Sent from my HTC One X using XDA

Artimus009 said:
Nope. They (wireless advocates) only sell
the phones for new, add a, or upgrade lines.
Yes sir.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Damn! Oh well guess I'll wait one more day

Just texted someone I kinda know working at an AT&T store today. Said they are only allowed to give out the preorders today

Exchanged my AT&T One X today, the difference is night and day!

I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!

relic120 said:
I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!
Click to expand...
Click to collapse
If only AT&T had them in stock for me to replace mine...

I get 10mb down and up to 3 up at home on hspa+. On lte i get 30 down and up to 30 up. My only issue is with the wifi bug but I'm sure that will be fixed in the upcoming update. Damn i love this phone!
Sent from my HTC One X

droidiac13 said:
If only AT&T had them in stock for me to replace mine...
Click to expand...
Click to collapse
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2

Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
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Tiff, make sure the manager at the store you frequent knows of you problem and documents it.
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Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
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i had to send mine to htc for warranty repair. didnt want to wait till who knows when for new stock. i dont trust the stores near me. doubt theyd want to use their limited stock for an exchange when they finally get them. id hear some kind of excuse.

Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol

relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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I'm pretty sure they limit your exchanges to two.

relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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no...

clearly there are some devices out there with issues. Glad you were able to get yours replaced and are humming along. Now you need to get to an LTE are to see what speeds you get.

relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
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they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X

mosesman86 said:
they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X
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Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry

rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
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wow, you have every right to rant after an experience like that! I'm sorry you got treated that way. Just to set the record straight, though, that's absolutely NOT company policy for AT&T corporate-owned stores. Since your One X was DOA, you should not have to pay a restocking fee. I worked for AT&T Retail until a couple weeks ago, and we wouldn't have done that... sounds like you ran up against greedy, bad people.
Oh yeah, and it doesn't master where you return it. As long as it's a corporate store. Are you sure the second place wasn't an authorized retailer? Either that, or they only had one or two left in stock.
Sent from my HTC One X

When dealing with att, its always a good practice to deal with corporate stores only. And that is sometimes hard to tell the difference...99% of the corporate stores will do the right thing..when buying phones I use best buy because they are usually a little cheaper but more so that they offer a $0 deductible warranty and a $30 buyback program where they offer you at least $125 in 2 Yeats towards purchase of new phone..can trade before 2 years and get even bigger credit towards new phone..$125 is just the least you will get...well worth the $30 l. Just my 2 cents..
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The day I got it, I looked at mine and said...whoa.
The camera bezel isn't flush with the phone.
I'm NOT DUMB. I know it sticks out. - that's what the guy at AT&T said to me...what an idiot...
I mean like...where the bezel is set into the device, it sticks out a little.
Not to mention, I unlocked the device this morning to notice that the backlight of the recent apps button? Doesn't work anymore.
Needless to say, I emailed them about a possibly warranty replacement.
I LOVE the device - it's amazing! But...I don't think I can live with that when I paid for it outright...

rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
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whoa! that's crazy! I got mine at radio shack and they did tell me that I was "suppose" to go back to the store I bought it at, but that was 250 miles away so she did it anyways. but the craziest part was that I actually got about 20 bucks back because the price of the phone had gone down. I paid no restocking fee either. based on all the stories I don't think I'll ever buy straight from att.

AT&T Return Policy

My One X has 3-4 stuck pixels, some light bleed and backlight bleed. It has also had a couple episodes of massive overheating while the phone has been sitting on the table, not in use.
I called customer support last week about doing an exchange after trying a store first. Since the phone was out of stock, they put a note on my account that I had called within the 30 day period and told me to call back this week. Evidently they can't schedule the exchange for when the phone is back in stock.
I called back today, and after the obligatory 3-4 transfers coupled with repeating myself 3-4 times, I was told that I would be charged another $199, and refunded the initial $199 at some point after my return was received.
I can't really afford to pay another $199 for the time being.
Reading back over AT&T's 30 day policy, I don't see this extra charge being mentioned anywhere.
Has anyone else run into this? The AT&T store near me still does not have them back in stock, so I can't do an exchange there.
The 30 day policy does not seem to mention anything about being charged twice, but it does say that refunds on returned phones will be issued within two months. Two months is a long time, and seems unreasonable.
I'm just wondering if others have run into this when returning their phones, or if it's something that can be circumvented.

Nope I had the same issue and they replaced it right away no money or questions asked
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Thanks...did you do the exchange over the phone or in store?

I was charged the $199.99 and then credited the money back once they got the phone back.

droidiac13 said:
I was charged the $199.99 and then credited the money back once they got the phone back.
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That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
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tyshemi said:
Nope I had the same issue and they replaced it right away no money or questions asked
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This. Go to the stores instead of calling customer service, they are a lot more helpful.
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Yeah I'd suggest going into a store for the best experience.
Some people on the phones dont know what the heck they are doing.

Yea sorry lol I went to the store and they were more than happy to help me.
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I'm sure going into a store is the best way to go, unfortunately the stores near me do not have any stock and do not know when they'll be getting the phones back. I called to ask if they could set up the exchange in store and order a new one for me, but they have to have the phones in stock to do an exchange.

SkizzMcNizz said:
That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
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It wasn't a big deal to me and I was OK with it. But, I can certainly understand how this can put someone in a pinch.
Also, I just got off the phone with AT&T and the DID make a notation on my account that once the phone is in stock, they will send out a new one since I am having issues with this phone too. So if you are in need of an exchange and the stores are out of stock, make sure you call and get the notes put into your account!!!

I'm no longer an at t customer but was for a long time.in my experience I always got the best service in corporate stores the authorized retailer won't always help out. It shouldn't cost out of pocket just billed to your account and refunded later.they send a return shipping box and tracking info for you to return the old one in.even the tape to close the box, lol.
Sent from my D710 blazing the blu kuban 1.0.3.6 undeniably

I found a corporate store that had received a new shipment and the exchange was fairly painless. New phone has one stuck pixel, but I think I can live with that.

I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue. Shipped with 1.85.
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droidiac13 said:
I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue.
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Also on 1.85?

Hi. I bought the AT&T HTC One X off Amazon. Can I still go to the AT&T store for an exchange since I noticed a dead pixel?

No but amazon has a 30 day return policy.

Does AT&T's "one exchange only" rule apply to phones with dead pixels? In other words, can you keep exchanging until you get a phone without dead pixels? It seems to be a huge problem on these phones. I'm afraid to go back to the store and piss off the manager by rejecting phone after phone due to dead pixels.

Nope within the first 30 days warranty exchanges can be done in store.

So are there a bunch of problems with this phone or are a lot of people complaining about nothing? I sear everyday I look on this phone someone's says they are returning their phone because of issues.
Call it what you want but if you have to return it more than once that's horrible quality.
Trying to make a decision if this is the right phone to get....

AT&T website says defective devices must be returned within 14 days of receiving the replacement. Ugghhh. I thought it was 30!
Do you think they'll still take it back? They have been sold out because of the holdup at customs.