Long story short. I was tricked into buying a Galaxy S2 that was IMEI blocked soon after I bought it. The only information I have is the seller's phone number, a name, and an alleged address (tried going there twice, no one answered doorbell: figures). TMO told me that they can't do much which was expected. I'm not hoping too much for any recourse, but I'm just wondering what can I do with this phone? Everything works and is in mint condition except for the blocked part. Any way to recover from this mess?
I was hoping TMO could help me trace it back but I don't think they'll do that for me.
Sent u a pm please respond
Very similar situation with Verizon.. called them many times but they said I'd need the account info before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help
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i have recently had my mobile phone stolen, galaxy s3 i9300, upon completion of the form for insurance for the insurance company asked for proof of handset, blocking and imei code and a few other details, which i got from o2.
however when i got the form my phone was listed on there website as a galaxy i8300, however the imei code on the phone matches the box and from a few website searches on imei info
the website clearly shows i own a white galaxy s3, but o2 will not accept this and categorically say that i was using the i8300.
i have never owned this phone in my life and know nobody with this handset and the dates all match to when i bought the phone sim free in london samsung Westfield and entered the sim, the only thing is the model number, and until corrected the insurance will not pay out.
can anyone please advise
Galaxy phones are all i9xxx models. Someone is being corrupt.
Try your Google play store account and download the app Plan B by Lookout Security. If you're lucky and the thief didn't reset the phone, the app will track it for you.
Sent from my U8150 using XDA
hi mate thanx for the reply, sorry that was my mistake writing galaxy for the mistaken phone, i wrote thhis late at night lol
so basically the phone i owned was sgs3. imei code.********* anyhow the phone company told me .
yes mr lee we have blocked ur phone, imei; *********** then they told me the imei in question belongs to a samsung i8300 (My mistake before in calling galaxy i8300), but they have provided me with the usage dates, being from the 28th may-7th june, the exact time i had my sim in the sgs3 but they insist my sim was in a i8300, i have provided a receipt for them listing the imei and my sim free sgs3 but o2 will not accept this, i dont understand,
i hope i made a bit more sense this time,
thanks in advance
ALWAYS INCLUDE A DESCRIPTIVE THREAD TITLE
Samsung phones come with model numbers i9xxx if it's a galaxy,as in,i9000,i9100,i9103, i9200,i9300 so for them to deny replacing you the phone based on it saying i8300 (this is obviously their error,the 9 is a constant) on their computers is ludicrous, considering you have a valid receipt of purchase and proper insurance, outright fraud! I suggest you insist on dealing with someone else next time your there.
Did you try the app?
Sent from my U8150 using XDA
So, a lot of you, who bought your S6 from other countries which aren't the one you live in, know that the S6 is Regional lock.
I've tried to find a way to unlock it via software and other methods and came to the conclusion that the only way is to pay for an unlocking site so they will get you your code from the manufacturer database BUT almost all of those sites can't get the unlock codes for the S6 devices!
So, after almost 3 weeks I've decided to send an email to Samsung mobile and to ask them for help in this matter; in my case, I bought mine in Germany and it is lock to all European networks, so I've sent an email (in English) to Samsung's Germany support told them about my problem and ask them to help me, I've even offered to pay them directly online.
To my surprise, they have me to send them my device's IMEI, the country is which I live in, the carrier that im using and a copy of me receipt, after I did so they send me a response saying that they will send me my device unlock code in the next couple of day FOR FREE!
So the answer to all of us, who share this problem is just to send Samsung
(which correspond to where you bought your device) an email asking for help in that matter.
go to this site
http://www.samsung.com/global/support/globalcontact.html
locate the country from which you bought your device, and enter that country samsung website, then go to Support-->mobile---> mobile and tablets then at the bottom click on Contact Service and Support by e-mail.
there you will need to fill your details.
you can use the same text that ive send them, and you will most likely get the same results:
Hello,
I live in -write your country-., I bought my galaxy S6 in -write the country.
My device is locked to -write the which region-, and I would like to unlock it, I've tried doing so for almost 3 weeks now and none of the unlock services are able to unlock it.
I don't mind paying in order to unlock it, but no one can!
Please help me, either by releasing my unlock code to those companies or, if it possible, for me to pay you directly.
IMEI -
Serial num -
Model SM-G920F
Date of purchase
Thank you,
your name
i sent them. hope it will work.
Thanks!
Not as smooth a task for me. I'm Australian and bought mine in the Netherlands, and their support has been terrible. First they told me they can't unlock it, then they said they could but I'd have to fill out a special form so I did, after over a week of hearing nothing I took it upon myself to contact them again, and asked them where my code was, only to be told I had sent the wrong receipt (I was given a few with my purchase), I asked them when they planned on telling me as I would've given them the other receipt upon request but I heard nothing. After unsuccessfully trying 5 different unlock sites I decided I'd go back to the samsung route. I contacted their support again, heard nothing for nearly another week, went on their live chat only to find out they didn't even receive my email, lucky the lady was nice and gave me her personal email and said shed make sure the request went through, but said it'd take 1-2 weeks. So as of the time of this message I've had a $1200 brick for nearly a month, with not much promise of anything really changing. Hopefully this woman will be more helpful than the last few I've had.
I got an answer from samsung usa.
they told me that they cant help me because by the law- only the carrier can provide an unlock code.
i send them mail back, hope that's can help.
ToMerbi said:
I got an answer from samsung usa.
they told me that they cant help me because by the law- only the carrier can provide an unlock code.
i send them mail back, hope that's can help.
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That's bull**** tell them its region locked not carrier locked. Its not illegal to remove a region lock, especially if they're the people that made the damn phone.
XoomZoom said:
That's bull**** tell them its region locked not carrier locked. Its not illegal to remove a region lock, especially if they're the people that made the damn phone.
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In the first mail they told me that they cant help me.
i sent them another mail that says the seller told me that he cant help me and the device is locked.
they sent me that mail back: (only relevant part is here)
However, Non-US/International model devices are also available at the third party retailers like Best Buy, Walmart stores and online stores like Amazon, eBay etc in the US. As the Samsung support is country specific we in Samsung US Email support do not have information regarding Non-US/international model devices.
For information regarding your product and assistance for it, we suggest you to contact the appropriate country support team where the device was purchased/manufactured. You can also contact the place of purchase for any available assistance and to know the origin of the device. Only, they can provide you with the region unlock codes. For your convenience, we will provide you with a web link wherein you can select and reach the required country support team.
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I dont get it, The link that they gave me looks like the first one, i need the technical support? that's what they meant?
s6 firmware
hi I have s6 build g920dxxu1aocz baseband g920fxxu1aod4 and pre installed galaxy gifts Africa which firmware/country should I install
Hi Im new here and needed some clarification regarding an issue with my IMEI on my T mobile Note 2. I bought it used back in June off of a facebook buy and sell group to fix it up and sell it. At the time I bought it, it had a clean IMEI, and the people who sold me the phone told me they were the original owners. a few weeks ago, I again checked the imei, and it was still clean.
Now Im about to sell the phone, but I check one more time and now its blacklisted on T mobile and Metro, but clean on ATT and Verizon according ti imeidata.net. I check tmobiles website and it says its been reported lost. Im going to try to contact the people who sold it to me, and if they wont help me, Ill be contacting Tmobile and Asurion. After doing some research about what else I can do, Ive came up with a few options, but I still need some advice.
1. Sell as is and cut my losses
2. Sell on ebay to someone outside of US
3. Sell for parts
If I sell it to someone outside the country, how do I know it will work wherever the buyer is? I have no intention if screwing anyone over and want to make sure they get what they pay for.
How can I protect myself from this happening in the future? Is there a way to get the IMEI numbers of future phones signed over to my name, even if Im not a customer of that phones carrier?
Also, if imeidata.net says its only blacklisted on Tmobile/metro, can it be used on other American networks?
I really appreciate any help with this. Thanks.
One more thing I forgot to mention...when I bought it, it was running android 4.1.2. I downgraded it to 4.1.1 to unlock it and its still running 4.1.1 incase the unlock procedure didnt work and I need to try again. Not sure if this is relevant to the imei issue but Im just putting it out there.
Hi,
If it's blocked, it's blocked. No one can help you with that legally. Sorry.
Whether it works in other carriers.... I would doubt it. Usually blacklists are across all carriers in North America.
And as far as protecting yourself in the future, you can't really. Buying a used phone is always going to be a gamble. Nothing you can do about that except try to buy from a reputable source or individual.
Good luck!
Thread closed.
I recently spent money that I REALLY didn't have on a Sprint Flex 2 because a friend of mine's friend claimed to be in a bind and needed urgent help and I knew my boyfriend had been wanting this phone and honestly, I'd been wanting his! However, after getting home with it I'd noticed it had a Google Account lock so I paid someone to bypass it, which was easy and worked like a charm... Then, I realized that it was Sprint and my bf has an att sim! I I contacted that same guy and for some reason his program just decided it wouldnt work with my computer anymore so wasted more money, I then found another guy and he said to go to swappa.com and make sure it wasnt blacklisted which it was obvious its not beacuse if my bf would habe sprint itd be working perfectly. I paid this new guy to get a new IMEI code for it and he hasnt answered me back and honestly i dont see how he can claim it to b blacklisted, but anyway i need a carrier unlock done like YESTERDAY!!! PLEASE HELP!!
ChelseyLea said:
I recently spent money that I REALLY didn't have on a Sprint Flex 2 because a friend of mine's friend claimed to be in a bind and needed urgent help and I knew my boyfriend had been wanting this phone and honestly, I'd been wanting his! However, after getting home with it I'd noticed it had a Google Account lock so I paid someone to bypass it, which was easy and worked like a charm... Then, I realized that it was Sprint and my bf has an att sim! I I contacted that same guy and for some reason his program just decided it wouldnt work with my computer anymore so wasted more money, I then found another guy and he said to go to swappa.com and make sure it wasnt blacklisted which it was obvious its not beacuse if my bf would habe sprint itd be working perfectly. I paid this new guy to get a new IMEI code for it and he hasnt answered me back and honestly i dont see how he can claim it to b blacklisted, but anyway i need a carrier unlock done like YESTERDAY!!! PLEASE HELP!!
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Hello,
Please try posting your query here Ask any Query Newbie Friendly with all relevant details, the experts there maybe able to assist you.
-Vatsal
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
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I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
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thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .