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Lately out of the blue when I pull my phone out my pocket I see a pop up saying sim card not detected then I have 2 options. Shutdown or reboot. Is this the phone quality built a little out of place or what? I'm sure someone here has seen this message if not all of ya have.
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Personally I would go to ATT and see if you can get a new sim...because apparently something is not right with the sim card.
or or or
It could be the ROM you are running, If you are running a Rom...
Running android revolution 5.1.6. Crazy how could it be the rom?
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Possibly just a bad installation...
Although it is a reliable ROM they all have glitches, possibly it is the ROM and you should try re flashing it and if the problem is fixed you know it was the ROM, and if it doesnt work Like i said before, your going to have to take a trip to ATT.
It could also be some type of hardware failure in your phone, not sure though.
Have you tried using the SIM in a different phone?
Faulty SIMs aren't unheard of.
Nope just this one. It only pops up every now and then but today it did it twice back to back so now I was like wtf. And decided to ask if anybody else seen this before.
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My sister once had a bad 3G SIM card that would only work on EDGE. We were right by an EDGE/3G border, so we could take 3 steps forward and have a working phone in the EDGE zone, or 3 steps back into 3G and have nothing.
My Tilt phone worked fine in both "zones," so I put in her SIM and had no signal in the 3G area, heh.
Oh.. well if the problem is persistant ill just get then to make me another similar
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Uh oh...
Same problem for me here as well. Running CM7, was working fine until later in the evening when suddenly the network "died", and after several reboots noticed the little SIM problem icon next to the signal meter. I had the card locked, but went into settings and unlocked it. Now, logically if the phone couldn't read the card then technically I shouldn't have been able to change the PIN, so...
Confused over here. Is there a known fix to this? Or worse - how do I broach the subject with ATT if I have to go in?
nathisme said:
Confused over here. Is there a known fix to this? Or worse - how do I broach the subject with ATT if I have to go in?
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I don't know about the fix about it, but concerning talking with AT&T, I'd recommend calling Warranty exchange first. They'll let you go through some hoops like getting your imei and possibly cleaning out your sim card with a rubber eraser. They'll also run some network tests on your phone to see if there are any "down towers" in your area. In the end, just request for a replacement sim card from them and have them note on your account that you want to get it free. Ask for confirmation if it's in your account, then head for the nearest AT&T corporate store. They'll tell you you'll have to pay $25 to get a replacement sim card or something, but just say that warranty sent you and it's noted on the account: should get you your sim for free, if possible.
I have never had a problem getting a new sim card for free from a corporate store. Just go in and ask for one.
Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
I was also wondering how this would work. I have several phones and, until recently when I got my Tbolt, would switch between them quite often. Now with my first 4G phone, I wasn't sure that would work. From your post, it sounds like I could go online and switch from my Bolt to one of my 3g devices as I always have, but going back to the 4g Bolt might be a problem? I don't have 4g in my area, but I really am liking my bolt and don't feel the itch to switch devices yet, but I would like to be able to have the option.
Why not just call VZW and ask ?
That would be the easy way to answer your question.
Sent by my HTC Incredible
jbh00jh said:
Why not just call VZW and ask ?
That would be the easy way to answer your question.
Sent by my HTC Incredible
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They give different answers each time you call! Depends who you talk to.
if it helps, sim cards are sim cards and the one in the tb (though it works in a slightly different way than what would be normal for a sim) is the same as any other sim card. However, if you switch to activating a 3g phone without a sim card, they will deactivate your tb sim card for sure. They may even if you don't, just because they're verizon and are slightly clueless on how sim cards work still.
psufan5 said:
Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
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Can you ever switch phones online without calling Verizon. I have never been able to do it other than when setting up maybe a new phone but never switching back to an old one. Good luck though it would be nice to be able to freely switch. I have a DInc and OG Droid just sitting here
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Switching from 4g to 3g phones you have to call in each time
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I have tried switching from 3g phone to 4g phone and it is a pain. You need to call or go into the store and get a new sim card each time. The minute you place a 3g device on your 4g account the sim card is deactivated.
I switch back and forth now because i talked the store manager into giving me a few sim cards. You can also call every other day and have the customer service send you a new one. They are free but some stores will try to charge you.
Once you have the sim card all you need to do is turn off the 3g phone, place the new sim card in and it should activate itself.
Wow thats pretty sad that its this difficult.
I had tried this once and it brought up a question that I did not have the guts to answer myself. If you went back to 3g for a short while then afterwards reactivated on 4g would you loose the grandfathered unlimited data?
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theryanguy said:
I had tried this once and it brought up a question that I did not have the guts to answer myself. If you went back to 3g for a short while then afterwards reactivated on 4g would you loose the grandfathered unlimited data?
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No since you aren't changing your plan
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Just talked to a VZW rep on the phone, who I'm assuming went to talk to a supervisor or a tech, and she said as long as I keep the sim card in a place where the gold contacts don't get harmed (like in the phone), then I can keep the same sim card between activations, I just have to either call in to switch back to the TB or activate it online.. She talked to someone about this after I asked if I could have a few sent to me, so I'm assuming whomever told her this at least had some knowledge on the situation, but I guess we'll find out when it's time to switch back
joshnichols189 said:
No since you aren't changing your plan
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Awesome, thanks.
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the verizon rep that told you you can keep the sim card between activations is wrong. The sim card for verizon doesnt store any data its just basically a key to there 4g service. They can only be used for one activation and once they are deactivated they are dead. The only way to switch back and forth would be to have a surplus of sim cards. You would still have to call in and have them activate the new sim card before using it.
Ii have done this a few times on my thunderbolt so I know from experience.
Not sure on that having multiple SIM cards is right. I have switched between my DX and Tbolt numerous times and never gotten a new sim card. I do have to call every time when reactivating the bolt though.
Sent from my HTC Thunderbolt using Tapatalk
I can't see how this would work since LTE and gsm cards aren't compatible. If you could do that, you could drop it in most of the decent BlackBerrys and run... But ya can't. Anyone telling you that you can isn't at all familiar with the specs.
What a pain in the butt.
Sent from my GT-P7510 using Tapatalk
just my experience...
Using the My Account web site, I can...
Change between multiple 3G phones, no problems.
Change from 4G/LTE phone to 3G phone, no problems other than... the Web site warns the LTE SIM will be disabled after 90 days of non-use, implying that you could re-use it for up to 90 days, BUT the SIM gets deactivated immediately.
If I try to change from 3G phone to 4G/LTE phone, no problems IF I have a NEW SIM card. If I try to re-use my SIM it fails and I need to call in. When I call in, its hit or miss if they can enter that same SIM back into the System (customer service can't, but tech support has done it) or make me get a new SIM.
I haven't tried switching in about 3 weeks. So I don't know if anything has changed since.
Also, I find it best to complete the equipment change before 11pm eastern, otherwise the device change could get hung up in VZW's switch/system and not complete/clear until the morning.
SIM card/switching from 4G to 3G
psufan5 said:
Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
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Click to collapse
At this time, it is still necessry to relace the SIM card if changing from a 4G device to a 3G device. So, if you were to change devices each day, you would need a new SIM card each time. Please check out our forums for updates at our website. Go to the website for Verizon Wireless, click Contact Us, then Customer Forums. You can also sign up for email updates from this site.
Thank you and have a good day!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
VZWSupport said:
At this time, it is still necessry to relace the SIM card if changing from a 4G device to a 3G device. So, if you were to change devices each day, you would need a new SIM card each time. Please check out our forums for updates at our website. Go to the website for Verizon Wireless, click Contact Us, then Customer Forums. You can also sign up for email updates from this site.
Thank you and have a good day!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
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verizon actually semi pays attention to xda
My first One X was showing this "Preparing SIM" message periodically and I eventually had the phone replaced when connections to Rogers service would drop out. In order to reconnect a reboot was required.
My 2nd device although stays connected to Rogers service just fine but I am still getting the "preparing SIM" message ever now and then.
The Rogers support people could not say anything about the message but I did have them put it on my record that I am experiencing it in the even that there is a problem after the initial no haggle swap period has passed.
If you are also having this message come up I would suggest you call into support and have them note that you are having this issue. Not that you will need to have the phone replaced but in the even you do, it's there on your account.
Has anyone else seen this on their phone?
quadcom said:
My first One X was showing this "Preparing SIM" message periodically and I eventually had the phone replaced when connections to Rogers service would drop out. In order to reconnect a reboot was required.
My 2nd device although stays connected to Rogers service just fine but I am still getting the "preparing SIM" message ever now and then.
The Rogers support people could not say anything about the message but I did have them put it on my record that I am experiencing it in the even that there is a problem after the initial no haggle swap period has passed.
If you are also having this message come up I would suggest you call into support and have them note that you are having this issue. Not that you will need to have the phone replaced but in the even you do, it's there on your account.
Has anyone else seen this on their phone?
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Hey i used to have this problem. When i was using Sense.. Try using Apex Launcher and let me know if you have the problem still.
I've got the issue from your first phone. Been wondering if it's a hardware or a software issue. Seems to happen more often when I am farther from toronto, getting a worse lte signal. Could be anecdotal though. Don't know if I should exchange it for another one
Using apex since day one
Sent from my HTC One X using Tapatalk 2
I have an AT&T hox...the same thing happens to mine. Also, on the notification bar, it's has a triangle with an ! in it and next to it says something about restricted access. At first I thought it was they were getting Jacksonville fl ready for lte...nope.
Same thing on mine. Was on the phone with Rogers today and after disabling LTE on my end and switching to HSPA+, my data has returned and is working normally now.
Beamed from my Rogers HTC One XL
just got off the phone with At&T and HTC technical support...their answer was
huh? Never heard of that...most probably sim card reader going bad...
Wtf...and it just did it again. Going to return this phone for another one tomorrow.
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Artimus009 said:
just got off the phone with At&T and HTC technical support...their answer was
huh? Never heard of that...most probably sim card reader going bad...
Wtf...and it just did it again. Going to return this phone for another one tomorrow.
Sent from my HTC One X using XDA
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So, do you get the replacement Artimus? How's your replacement?
Last time I went to replace mine, the manager give me a hard time. He replace my sim card, but I still notice it at least once a day. Now, the situation is bad because this phone is out of stock.
Please let us know your experience. Thanks...
Update: I have since done a factory reset and haven't experienced the issue since. LTE is working fine on Rogers now too.
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Hello everyone!
First time poster over here in the HTC Ox forums!
My fiance has an ATT HTC Ox. She is 100% stock and doenst want to root and play with ROMs.
Over the past week or so she has not been receiving calls or text messages. A reboot fixes it, but that isnt really an acceptable solution. IT happens randomly it seems.
i did a search and saw some people having similar problems, but not any solutions.
Anyone got any ideas/help they could provide?
We're going to go to ATT to get a new SIM tonight. But any help would be greatly appreciated.
I believe it's a problem with the new LTE staying connected. Try turning it off and setting connection to WCDMA preferred.
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Before going out fo your way for a new sim card, if you have a phone with the same size of sim card you can just swap the two and see if its a device issue or just the sim card. But when I worked for Rogers the sim card was typically the problem for that kind of problem. That said, I had a similar problem after rooting my O XL that seems to have been corrected by just toggling LTE off for GSM, reboot, retoggle LTE back on, and restart. Dial *#*#4636#*#* under Phone Information set preferred network type.
I'm am currently traveling, international Att service worked fine up until yesterday. I land in Hong Kong and turn of the airplane mode, but cannot get a signal. It's been nearly 24 hours without signal, and every few minutes small pop up and notification noise tells me it's preparing the sim card. In the network settings airplane mode is off, and once in a while it shows that it is "turning off" even though it is still off.
Info: att one X clean room android 4.1 s-off unlocked rooted
haven't done any modifications since April. I've tried restarting , wiping cache, etc.
Also I am unable to lock the sim card in the bootloader
Any help would be appreciated, but I may have to wait for my return trip to the states
Also sorry for any typos I'm typing from my phone
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misiek93 said:
I'm am currently traveling, international Att service worked fine up until yesterday. I land in Hong Kong and turn of the airplane mode, but cannot get a signal. It's been nearly 24 hours without signal, and every few minutes small pop up and notification noise tells me it's preparing the sim card. In the network settings airplane mode is off, and once in a while it shows that it is "turning off" even though it is still off.
Info: att one X clean room android 4.1 s-off unlocked rooted
haven't done any modifications since April. I've tried restarting , wiping cache, etc.
Also I am unable to lock the sim card in the bootloader
Any help would be appreciated, but I may have to wait for my return trip to the states
Also sorry for any typos I'm typing from my phone
Sent from my HTC One X using xda app-developers app
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Could be hardware.
I'd try a thick piece of tape on the sim card to force contacts to press firmly.
If that didn't work, I'd RUU.
If that didn't work. It's a hardware issue.
Thanks for the help, here's an update: I took out the sim card, and with no sim card if still has the issue of constantly turning off airplane mode. At this point it looks to be a software glitch or hardware problem.
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Ruuing will tell you if it's software or not. If it works after it was software. If not, hardware
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