Self Upgraded 3G to 4G Can Not Activate - Xoom Q&A, Help & Troubleshooting

So, what I did was purchase the 4G antenna for my Xoom. I went to a Verizon Wireless corporate store to have them setup a sim card and activate the 4G side of things. They went about the process of activating the sim car on there computers. And the system told them that my device is not 4G compatible. That I can understand. Reason for that is that I had not sent my device back to Motorola for the upgrade. So, Motorola in turn could not have contacted VZW about its ability of compatibility. So my question is this. Who has run into this issue before? And how have you fixed the problem? If this is something that has not been done by any one here. How and who at Motorola could I contact to activate this 4G card to my Xoom?
Sent from my Xoom using XDA App

Are you on a custom image?
If not try the EOS nightlies...you shouldn't have to go to Motorola to get this activated.

Related

[Q] 4G LTE Sim Card not included?

Hello,
My Charge was just delivered today. I installed the battery and it is charging. As I was skimming through the User Manual, I noticed instructions for installing the "4G LTE Sim Card". I went through the packaging and there was no sim card included with this device. Is this card required to get a 4G signal? Not sure if this matters, but this phone was a replacement for my Fascinate.
Should have been included.
Sent from my Droid Charge running Humble 2.2
I had the same problem. If you go to a Verizon direct store they will give you one.
Sent from my SCH-I510 using XDA App
Thanks! Called the store and I have to go in.
You sure you checked your phone? Just pop the back case off, the phone should come with the SIM preinstalled, if not then I guess the Verizon store is your only choice!

Any new info on switching back and forth between LTE phones and Standard 3G phones?

Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
I was also wondering how this would work. I have several phones and, until recently when I got my Tbolt, would switch between them quite often. Now with my first 4G phone, I wasn't sure that would work. From your post, it sounds like I could go online and switch from my Bolt to one of my 3g devices as I always have, but going back to the 4g Bolt might be a problem? I don't have 4g in my area, but I really am liking my bolt and don't feel the itch to switch devices yet, but I would like to be able to have the option.
Why not just call VZW and ask ?
That would be the easy way to answer your question.
Sent by my HTC Incredible
jbh00jh said:
Why not just call VZW and ask ?
That would be the easy way to answer your question.
Sent by my HTC Incredible
Click to expand...
Click to collapse
They give different answers each time you call! Depends who you talk to.
if it helps, sim cards are sim cards and the one in the tb (though it works in a slightly different way than what would be normal for a sim) is the same as any other sim card. However, if you switch to activating a 3g phone without a sim card, they will deactivate your tb sim card for sure. They may even if you don't, just because they're verizon and are slightly clueless on how sim cards work still.
psufan5 said:
Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
Click to expand...
Click to collapse
Can you ever switch phones online without calling Verizon. I have never been able to do it other than when setting up maybe a new phone but never switching back to an old one. Good luck though it would be nice to be able to freely switch. I have a DInc and OG Droid just sitting here
Sent from my ADR6400L using XDA Premium App
Switching from 4g to 3g phones you have to call in each time
Sent from my Transformer TF101 using XDA Premium App
I have tried switching from 3g phone to 4g phone and it is a pain. You need to call or go into the store and get a new sim card each time. The minute you place a 3g device on your 4g account the sim card is deactivated.
I switch back and forth now because i talked the store manager into giving me a few sim cards. You can also call every other day and have the customer service send you a new one. They are free but some stores will try to charge you.
Once you have the sim card all you need to do is turn off the 3g phone, place the new sim card in and it should activate itself.
Wow thats pretty sad that its this difficult.
I had tried this once and it brought up a question that I did not have the guts to answer myself. If you went back to 3g for a short while then afterwards reactivated on 4g would you loose the grandfathered unlimited data?
Sent from my HTC ThunderBolt using XDA Premium App
theryanguy said:
I had tried this once and it brought up a question that I did not have the guts to answer myself. If you went back to 3g for a short while then afterwards reactivated on 4g would you loose the grandfathered unlimited data?
Sent from my HTC ThunderBolt using XDA Premium App
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Click to collapse
No since you aren't changing your plan
Sent from my Transformer TF101 using XDA Premium App
Just talked to a VZW rep on the phone, who I'm assuming went to talk to a supervisor or a tech, and she said as long as I keep the sim card in a place where the gold contacts don't get harmed (like in the phone), then I can keep the same sim card between activations, I just have to either call in to switch back to the TB or activate it online.. She talked to someone about this after I asked if I could have a few sent to me, so I'm assuming whomever told her this at least had some knowledge on the situation, but I guess we'll find out when it's time to switch back
joshnichols189 said:
No since you aren't changing your plan
Sent from my Transformer TF101 using XDA Premium App
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Awesome, thanks.
Sent from my HTC ThunderBolt using XDA Premium App
the verizon rep that told you you can keep the sim card between activations is wrong. The sim card for verizon doesnt store any data its just basically a key to there 4g service. They can only be used for one activation and once they are deactivated they are dead. The only way to switch back and forth would be to have a surplus of sim cards. You would still have to call in and have them activate the new sim card before using it.
Ii have done this a few times on my thunderbolt so I know from experience.
Not sure on that having multiple SIM cards is right. I have switched between my DX and Tbolt numerous times and never gotten a new sim card. I do have to call every time when reactivating the bolt though.
Sent from my HTC Thunderbolt using Tapatalk
I can't see how this would work since LTE and gsm cards aren't compatible. If you could do that, you could drop it in most of the decent BlackBerrys and run... But ya can't. Anyone telling you that you can isn't at all familiar with the specs.
What a pain in the butt.
Sent from my GT-P7510 using Tapatalk
just my experience...
Using the My Account web site, I can...
Change between multiple 3G phones, no problems.
Change from 4G/LTE phone to 3G phone, no problems other than... the Web site warns the LTE SIM will be disabled after 90 days of non-use, implying that you could re-use it for up to 90 days, BUT the SIM gets deactivated immediately.
If I try to change from 3G phone to 4G/LTE phone, no problems IF I have a NEW SIM card. If I try to re-use my SIM it fails and I need to call in. When I call in, its hit or miss if they can enter that same SIM back into the System (customer service can't, but tech support has done it) or make me get a new SIM.
I haven't tried switching in about 3 weeks. So I don't know if anything has changed since.
Also, I find it best to complete the equipment change before 11pm eastern, otherwise the device change could get hung up in VZW's switch/system and not complete/clear until the morning.
SIM card/switching from 4G to 3G
psufan5 said:
Given the TBolt has the sim card, it seems it would be a little crazy to switch back and forth (if not impossible). This issue was touched a while ago, but is there an easier way yet? I guess anytime you wanted to switch back to the tBolt you needed to get a new SIM card. Is this still the case? Or can you use the website to switch back and forth between phones.
Reason I am asking is that I would like to use the iPhone during my work day since all of our machines are Apple based... and tBolt any other time. It just doesn't seem possible unless something changed?
Click to expand...
Click to collapse
At this time, it is still necessry to relace the SIM card if changing from a 4G device to a 3G device. So, if you were to change devices each day, you would need a new SIM card each time. Please check out our forums for updates at our website. Go to the website for Verizon Wireless, click Contact Us, then Customer Forums. You can also sign up for email updates from this site.
Thank you and have a good day!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
VZWSupport said:
At this time, it is still necessry to relace the SIM card if changing from a 4G device to a 3G device. So, if you were to change devices each day, you would need a new SIM card each time. Please check out our forums for updates at our website. Go to the website for Verizon Wireless, click Contact Us, then Customer Forums. You can also sign up for email updates from this site.
Thank you and have a good day!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
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verizon actually semi pays attention to xda

[Q] 4G Xoom APN settings

I have a very peculiar situation. A few weeks ago I called Verizon's prepaid department and started the process of getting month to month 4G data on my Xoom. When it came to the activation step on the xooms end, it kept coming up as already activated but wouldn't let me access any other page besides the activation page. The VZW rep said there was nothing else she could do for me. About a week later I was swapping the 4G sim card from my HTC Rezound into the Xoom and vice versa. Just for kicks, I powered on my rezound and to my surprise I was getting access to data on it with the xooms sim. Seeing as how the sim works in my phone and not the tablet, I figure that there must be some way to change the APN settings on the Xoom to mimic my phones. Does anyone have any suggestions?
Are you stock? If so root and flash EOS and see if it works. I'm curious about this.
I have the same problem I'm on stock rom I went to the verizon store I went through 3 sim cards and new line. Still will not activate . I bought it of someone who had it rooted before he sold it to me and returned it to stock rom. I updated it from 3.1 all the way to 3.2 and still no help. I going to ship it to Motorola to see I'd they can fix the problem.

[q] razr hd verizon

Guys, i need help. :|
I am brazilian and i'm about to take a RAZR HD used, but the phone is locked by VERIZON.
Is there any way to unlock the phone?
Help :|
The Droid RAZR HD from Verizon should be Global gsm sim unlocked, meaning you can buy it from Verizon go to Brazil and put a gsm sim card in it and it should work without any problems. No need to unlock it or anything.
Sent from my Motorola Droid Xyboard 10.1 with Verizon Wireless 4G LTE
big ach said:
The Droid RAZR HD from Verizon should be Global gsm sim unlocked, meaning you can buy it from Verizon go to Brazil and put a gsm sim card in it and it should work without any problems. No need to unlock it or anything.
Sent from my Motorola Droid Xyboard 10.1 with Verizon Wireless 4G LTE
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But i heard the VERIZON devices is CDMA...they really compatible with GSM network? Your device is verizon, but you use the verizon services?
Hello,
I'm planning to buy a Razr HD too, i'm from India. I once bought the Motorola Photon 4G from eBay India and the network was working fine. I used an Aritel sim card, it was a Sprint device, but since Photon is a world phone it read the SIM. The major problem it had was that the internet wasn't working on it, and the phone had MANY bugs, I couldn't even connect it to WiFi. So, without internet connectivity I just used it as a MP3 Player.
I want to buy Razr HD, and Motorola is not launching it in India so the ebay one is a Verizon Unlocked. I'm pretty sure that the phone will read the sim, but i have my doubts wether it'll connect to the internet or not. Even in your case, I think you will be able to make calls etc. but i have my doubts on data services.
Should I go for it? Or just pick the LG Nexus 4?
Sent from my LT22i using xda premium
AnkurTri said:
Hello,
I'm planning to buy a Razr HD too, i'm from India. I once bought the Motorola Photon 4G from eBay India and the network was working fine. I used an Aritel sim card, it was a Sprint device, but since Photon is a world phone it read the SIM. The major problem it had was that the internet wasn't working on it, and the phone had MANY bugs, I couldn't even connect it to WiFi. So, without internet connectivity I just used it as a MP3 Player.
I want to buy Razr HD, and Motorola is not launching it in India so the ebay one is a Verizon Unlocked. I'm pretty sure that the phone will read the sim, but i have my doubts wether it'll connect to the internet or not. Even in your case, I think you will be able to make calls etc. but i have my doubts on data services.
Should I go for it? Or just pick the LG Nexus 4?
Sent from my LT22i using xda premium
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well, the owner of the phone has cutted and inserted a micro sim on the razr, but the message "the sim card is from a unknown source" has appeared in the screen :|
Is it a GSM SIM or a CDMA one? Try to re-insert it, or try another carrier. If the phone is locked try unlocking it
Sent from my LT22i using xda premium
Why do these threads continually appear? They have been answered at least a dozen times.
The Verizon model of the RAZR HD is UNLOCKED FOR INTERNATIONAL CARRIERS. No codes are required. If you want to use the Verizon model on a US GSM carrier (ATT/TMobile), you have to do a little hackery.
Yes, you will see an annoying "This SIM is from an unknown source" warning when you start the phone. Press OK to bypass it (or root the phone and freeze the APK that displays that warning.)
I have been to Australia numerous times with this phone -- there is no CDMA anything in Australia -- and the phone works just fine on AU carriers at HSPA+ speeds.
What about the internet connectivity? Data Connection? GPRS settings don't come automatically and dont work manually.
Sent from my LT22i using xda premium
How do i can "unlock" or "hack" the phone? Sorry, i'm new in this area. :\
AnkurTri said:
Is it a GSM SIM or a CDMA one? Try to re-insert it, or try another carrier. If the phone is locked try unlocking it
Sent from my LT22i using xda premium
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The owner has cutted a GSM SIM and inserted, and the message has appeared. The phone is only locked by Verizon.
I've read on many sites...the Verizon Razr can't be unlocked... i'm confused. :|
freakaz00id said:
How do i can "unlock" or "hack" the phone? Sorry, i'm new in this area. :\
Click to expand...
Click to collapse
I haven't unlocked any phone yet, so I dont know much details. There is an unlocking key which I think the service center guys know about. Not Sure
Sent from my LT22i using xda premium
Did you not read what I said? The RAZR HD, is UNLOCKED OUT OF THE BOX. Do NOT pay a service to unlock the phone. IT IS ALREADY UNLOCKED. No code is required.
Everything works fine internationally (this includes data). You can manually enter APNs if you have to right from the settings page. Just pull out the Verizon SIM, and put in whatever international SIM you want. That's all you have to do. Note the phone uses Micro-SIMs, so you will need to cut a regular SIM down to size or buy a micro one.
The only time you will run into a problem is if you bring it to the US. The radio won't accept an ATT or TMobile SIM. If you fall into this small subset of people, then you will need to change some values in the radio. There's a thread on here somewhere about it.
As I said before, I have been to Australia many times with this thing. During these trips I removed the VZW SIM and used an Australian SIM to avoid Verizon's insane Australian Charges ($5/min voice, $25/MB data.)

[Q] Taking a Verizon S3 to AT&T

I bought a house and moved.
No service in the house with Verizon.
So, I switched to AT&T.
AT&T told me I would get HSPA+ with my Verizon S3.
Well... I have 2G, voice, and text.
Anyone have an idea of how to get HSPA+ enabled? Is it possible?
I have a custom ROM, but I can flash anything if it would help.
I don't think it's possible, they run on completely different networks (CDMA Vs GSM) and the phones radios are built accordingly.
Sent from my SCH-I535 using xda app-developers app
I'm leaning toward that. Guess I'll upgrade....
Verizon to AT&T and SIM unlock with NO codes
draexo said:
I'm leaning toward that. Guess I'll upgrade....
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There is a way cant remember where i read it, maybe on the t-mobile forum. I recently bricked my att device and came across a verizon variant and was able to use it for att with out having it sim unlocked just a few hours ago steps taken were as follows:
After swapping the motherboards i factory reset the non rooted verizon device from the settings menu as I was just going to sell it on ebay. I had been using wifi only on a sim locked t-mobile device but the camera was not working so i switched back to the verizon and was prompted to complete the set up after i booted the device with no sim card inside. I got the no sim card message and ran the app Region Lock Away that has a red circle icon and a black unlocked pad lock by chainfire. I was skeptical 1 for the device not being rooted but tried anyway. The app said it was not able to verfiy root and closed; however once I inserted my att sim card without powering off the device i saw signal bars. Now Im not sure the app actually did anything and I might have tried the app before resetting it without success but after checking the network mode in the mobile networks tab it now shows Global as the preferred network. So i started texting people and then calling all with success. Now im still on the edge network and this may not solve your issue but I remember seeing the work around I think it has to do with correcting the APN settings but there is always a way to get things done. Keep looking you will find it. Im just happy to have cell service again but Ill be looking for the thread in a day or so as well.
Forced into an AT&T phone. It worked for 4 days then stopped. Their tech support claims the tap wasn't compatible and they don't know why it worked
I had 2g for those 4 days
I'm always on wifi but noticed my data wasn't working so not an ideal switch but if you are in a bind it does work. I'm still running at&t network on this Verizon motherboard just fine
Sent from my SCH-I535 using XDA Premium 4 mobile app
I don't know what happened but all inbound calls on day 4 went direct to voicemail. I reset phone, flashed different ROM.... Nothing

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