Database Info

Market acting weird

Hello,
I've noticed a huge problem with the Android Market. This never happened when I first got my Nexus S, it just started happening. A few days ago I uninstalled Angry Birds Rio from my device and when I tried to reinstall Market wouldn't show the app. So I shrug it off and open up market.android.com on my laptop and tried to install it from there. But it didn't work. It said "This item cannot be installed in your device's country.". I live in the Maldives. I thought it had something to do with money or something and it was Rovio's (Angry Birds maker). I decided there was nothing I can do because, well, some people don't even know my country exists. But today the same thing happened again, I accidentally removed "Pulse News" app and went to the market and the same thing all over again. Didn't show up in the market app so I checked market from browser and it was there and the same message came up. Lots of apps disappearing from the market, the same message when I try to install using browser. Even when I scan QR codes to go to direct market links it doesn't work. Surely this has to be a bug of some sort?

ifreaker said:
Hello,
I've noticed a huge problem with the Android Market. This never happened when I first got my Nexus S, it just started happening. A few days ago I uninstalled Angry Birds Rio from my device and when I tried to reinstall Market wouldn't show the app. So I shrug it off and open up market.android.com on my laptop and tried to install it from there. But it didn't work. It said "This item cannot be installed in your device's country.". I live in the Maldives. I thought it had something to do with money or something and it was Rovio's (Angry Birds maker). I decided there was nothing I can do because, well, some people don't even know my country exists. But today the same thing happened again, I accidentally removed "Pulse News" app and went to the market and the same thing all over again. Didn't show up in the market app so I checked market from browser and it was there and the same message came up. Lots of apps disappearing from the market, the same message when I try to install using browser. Even when I scan QR codes to go to direct market links it doesn't work. Surely this has to be a bug of some sort?
Click to expand...
Click to collapse
Try clearing your data in settings>applications>manage applications>all>scroll down to market and clear data and see if that helps.
If it doesn't work there's a good chance that you really can't download it from your country.
Or
Google did say that the android market will be getting updated in the next couple of weeks and that may be causing the issue.
Sent from my Nexus S using Tapatalk

Yeah I already did that, didn't work.
Looks like I'll have to wait and see what happens.
EDIT:
Ok this is crazy!!! I can't even install ADW! There has to be something seriously wrong!

I've had some issues with the market as well. Are you getting a download unsuccessful error. I fixed this same issue with a new password and a factory reset (I changed my password FIRST!)
Sent from a bird cage, with a swing!

Market Tech support is full of this problem :/
over half of the installed apps don't show in My Apps on the phone
many i can't install, funny thing is doubleTwist via market.android.com gives me that "your device's country" popup, while Market installs it just fine
paid apps i already bought and have on my phone are now marked as not supported and don't show on Market or in My Apps....free don't show in My Apps....meaning no updates to 25 out of 40ish apps installed
Top Paid disappeared from market.android.com....Featured on web and phone now features only 5 apps
whatever they did, they really did it badly
updates, hard resets, any changes to my phone are now not an option until this is fixed :/

This has happened recently in my country(UAE) too. Heaps of previously available FREE apps are now no longer available on the market. Bad enough I can't access paid apps now, I can't access all the best free app. Google has forced me to using this fix for this, use Market Enabler or some other SIM emulation app to trick Market into thinking you're in the US. This requires root. The non-root option is to use an alternative black market(with all the risks).

@babydoll25 no i am unable to even initiate a download.
Google really needs to fix this. A lot of apps I used to be able to install no longer show up in the market and am unable to install from the website either. I don't want to root my phone (not yet anyway) to be able to install free apps. I already tried changing my password but that didn't work and don't think a factory reset will fix it as my brother's Nexus One has the same problem. I think this started happening recently as when I first got my NS I downloaded all these apps. Now they are gone. I find no reason apps like ADW launcher should not be available globally!
Anyone know if Google responded to this issue?

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error

Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..

what rom are you using buddy?

I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.

Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.

I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution

phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132

I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol

Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?

yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side

I'll check in on this thread too lol. I'm in exactly the same position. No response from google.

Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?

mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.

I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!

dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.

Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA

I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.

I'm also have issues with my Galaxy S2 and Xoom

Same problem here with my Defy. I'm on CM7.2 Nightly build.

Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

Lost all paid apps in market

I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""

Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.

Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more

Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.

Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol

yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something

Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.

none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.

Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?

I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."

"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.

CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!

wow.. thats totally wierd.
did u login using the same google account??

summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .

DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.

summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased

Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.

romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.

summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.

I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted

[Q] HTCTP application on my Sensation

Hi
Anybody noticed in Google Play this HTCTP application in the list of installed apps on the device ?
I am a bit confused as what this app actually does, why it doesn't display any permissions, why I cannot uninstall it and why it says under description "for test. do not download".
Also, yesterday was not in my list of apps and I never installed it.
HTC also seems confused about the subject and the only other relevant reference I managed to find using Google search about this is:
http://uk.androlib.com/android.application.com-htc-htctwitter-qCnm.aspx
Attached a screenshot and my chat with HTC about it if you want to read throught.
I just noticed in Google Play - market - the application called HTCTP installed on my Sensation. This was not there two days ago, I have not installed it myself. It does not have any information regarding the app or what permissions the app have and I cannot uninstall it. I have uploaded a screenshot of the app here: http://i1003.photobucket.com/albums/af159/maschenazi/htctp.png
Please wait while we find an agent to assist you...
You have been connected to Etienne.
Etienne: Hi Mihai, thank you for contacting HTC Support, I am looking in to your query now.
MA: thanks
Etienne: Google play is just another name for Market place
MA: yes, i know that
MA: my problem is with the HTCTP app
Etienne: I recommend that we perform a soft reset on the phone. This is done by removing the battery from the phone while it is still powered on. Leave it out for 5 minutes and then put the phone back together and switch it on.
MA: I restarted the device already.
MA: could you tell me what this app is ?
MA: by its name, is obviously something to do with HTC
Etienne: This is an update of google play to allow you to transfer apps
MA: did you have a look at the screenshot ?
MA: this is not an update of google play, this is an app displayed in my list of installed apps IN google play
Etienne: Yes I did,and I have also double check on a different phone.
MA: but unlike any other apps in the google market, it doesn't display any permissions required by the HTCTP app, and I cannot uninstall it
Etienne: There is nothing to be worried about , this come from Goolge play.
MA: it doesn't, I have checked on my friend's Samsung Galaxy phone, and I cannot even find this HTCTP in the market
MA: I know that google filters apps by checking compatibility with the device
Etienne: It come from Google play for HTc.
MA: Google Play, former Google Market comes from Google, not HTC
Etienne: yes
Etienne: HTCTP : HTC transfer protocol
MA: ok
MA: so what this HCTTP transfers ?
Etienne: This come with Goolge Play to allow you to transfer apps from your market place account to google play account
MA: how come it doesn't display any permissions and it cannot be uninstalled. How come is even in my list of apps because I haven't installed it, and yesterday was not there ?
MA: and the description: "for test. do not download"
Etienne: Because it comes from Google Play, as an automatic update.
Etienne: Is there anything else I can help you with today?
MA: ok, thanks for your time
Etienne: Thanks for chatting with me today, Mihai. To end our conversation, please click End Session. You’ll be invited to take a short survey which I’d be grateful if you took a moment to complete. Enjoy the rest of your day!
Click to expand...
Click to collapse

I updated the nightly ROM on my Thunderbolt and now have the same thing.

This must be the mystery of the year Nobody seems to know what this is ?

Well, it looks like the app has disappear from the list now
This was probably just another mishap of Google Pay...
Panic over.

Google Play Store - website - "My Android Apps"

At the Google Play Store website -- not the app on the phone -- my listing of "My Android Apps" goes up to apps starting with the letter "M". Clicking the ">" doesn't move to the next 'page' like one would think either. It actually starts me over at the beginning.
How do you see the rest of the apps that have been installed at one point or another ?
Also, and I've asked this many times in many places to no avail, how do you permanently remove apps ? Some are apps that aren't compatible with my current phone, for example. Some are (stupid) games my kids have installed (and uninstall so they think I won't know !!). Others still are apps I'm not interested in, i.e. I've probably tried just about every launcher ever released for Android !