Hello I will describe with as much detail as possible. I thank eveyone in advance for the the help.
I have had this phone new in the UK for 3 weeks with no problems. Phone is vanilla -I have not rooted s-off or installed any roms.
Randomly today the screen would not turn on. Touch is working as I managed to answer a phone call but the actual screen does not work. It is black - the back lit screen is even off. soft key lights turn on and off depending if the phone is locked or not. Tried hard reset with battery out. I am not even sure if I can even boot into recovery as I cannot see anything.
Any advice what I can do Will this be covered under warranty? who do I contact HTC or my network service provider?
Help much appreciated
gmengass said:
Hello I will describe with as much detail as possible. I thank eveyone in advance for the the help.
I have had this phone new in the UK for 3 weeks with no problems. Phone is vanilla -I have not rooted s-off or installed any roms.
Randomly today the screen would not turn on. Touch is working as I managed to answer a phone call but the actual screen does not work. It is black - the back lit screen is even off. soft key lights turn on and off depending if the phone is locked or not. Tried hard reset with battery out. I am not even sure if I can even boot into recovery as I cannot see anything.
Any advice what I can do Will this be covered under warranty? who do I contact HTC or my network service provider?
Help much appreciated
Click to expand...
Click to collapse
Dunno what could be the problem... Call your network service provider and ask a new one
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Related
hello guys, my first post to this great forum
first of all, i just recentrly bought a HTC S710 /VOX phone
great smartphone in fact, but the problem is
sometimes, when i press a button, the screen just goes black,
the phone continues to run though, i can receive calls, access programs and all, but i just cant see.
but, if i wait a couple of seconds till the screen "darkens" to start saving battery, the screen now shows in full color, after that, i have to wait for the phone to stay completely dark in screensave mode, otherwise, if i click a button before, it shows the screen in full color but right after it darkens again...
can someone find me a solution for this? im really desperate.
as i said, the phone continues to run normally, the screen just darkens, stays black, have to wait a couple of seconds for it to return to normal
much appreciated
anyone?
Anyone know something?
now i spent the whole weekend without the screen going black.
bust just right now, after i syncronised it with my pc... the screen went black again,
turned off the phone, and turned it on again, and the problem was gone...
any ideias for a solution?
much apreciated
cheers
problem still persists
but now, its not that often...
it can go by 2 days without the screen going black
but when it does, its really annoying :S
any ideas?
I have the same problem with my Vox. I tried:
-various rom updates,
-disabling the light sensor and
-messing arround with all other backlight/powersave settings.
Nothing worked. Ideas anyone?
problem still persists today any hopefull ideas?
if hard resets have not helped and you have tried other roms, then the problem is with the device not the os.
so for this you might want to contact the htc service. no other solution.
tks for the tip prajith
guess i'm in no luck then
i've tried hard reseting, changed the rom
but since i reside in Maputo - Mozambique
we don't have a htc center here
maybe in south africa our neighbour country
but anyways, guess ill just have to get used to it
tks
oh alright.
so where did you buy your device from? can't you ship your device for service. it does sound like a irritating problem to live with.
i'm root, taking my phone back to sprint for warrenty? i'm taking the phone back to sprint because when i first brought my phone the screen response so well and no problem with my phone at all but after the 30 trail, i update throw the air than that i started to have issues with my evo screen not responding, sometime when i charge the phone and i touch my screen and click on something, nothing response so i have to press the power button and turn the screen off and repress the power button and try to touch my screen again to see if it responding, some time i have to do that three time to get my evo to response or work. My htc evo screen is out of control it just do things on it own without me touching on it, this happen whenever it wanted to. So i decide to root my phone to see if it will fix the problem, i try all the custom rom, nothing work for me and my htc evo, i still get screen problem for not responding, the problem is i don't have insurance on the phone, the only thing i can do is go to sprint and get my warrenty done and talk to the tech there, if everything goes well i have to pay a fee of $30 for an exchange new evo, can anyone help me or link me to get my root phone back to stock? sorry my writing isn't good
http://forum.xda-developers.com/showthread.php?t=780141
fmedina2 said:
http://forum.xda-developers.com/showthread.php?t=780141
Click to expand...
Click to collapse
thanks so much, will try it and hope i can bring my back to sprint on monday
To be clear up front, I do not have posession of this phone, I am considering a purchase and try to fix the problem.
I don't know the history of the phone, if it's been rooted, flashed with a custom ROM etc...
However, I wanted to ask if these symptoms sounded familiar to anyone. The owner claims the phone randomly one day began (I somehow doubt it began without his assistance). The phone will not boot, it is a black screen, when the battery is inserted the phone vibrates and a red LED illuminates.
Sound like a complete brick? I recognize there isn't much information to analyze or go from, just curious.
ignition_point22 said:
To be clear up front, I do not have posession of this phone, I am considering a purchase and try to fix the problem.
I don't know the history of the phone, if it's been rooted, flashed with a custom ROM etc...
However, I wanted to ask if these symptoms sounded familiar to anyone. The owner claims the phone randomly one day began (I somehow doubt it began without his assistance). The phone will not boot, it is a black screen, when the battery is inserted the phone vibrates and a red LED illuminates.
Sound like a complete brick? I recognize there isn't much information to analyze or go from, just curious.
Click to expand...
Click to collapse
Unsure of this, but you might want to ask this question in the 2 following threads, they are currently dealing with bricked Sensations.
[DEVS ONLY] Realtime Brick and unbrick Sensation
[Beta is over. Release coming] Sensation Unbricking Project
ignition_point22 said:
To be clear up front, I do not have posession of this phone, I am considering a purchase and try to fix the problem.
I don't know the history of the phone, if it's been rooted, flashed with a custom ROM etc...
However, I wanted to ask if these symptoms sounded familiar to anyone. The owner claims the phone randomly one day began (I somehow doubt it began without his assistance). The phone will not boot, it is a black screen, when the battery is inserted the phone vibrates and a red LED illuminates.
Sound like a complete brick? I recognize there isn't much information to analyze or go from, just curious.
Click to expand...
Click to collapse
you must check board b'coz your mobile through water.
its not bricked.ask more info from the seller
Sent from my HTC Sensation Z710e using XDA
Hi all,
My phone is htc sensation,no rotted no s-off
when i'm called, i hear the sound but i dont see the screen of phone, its black. The same things happens when i restart phone,
Sometimes to make factory reset,screen comes. after factory reset,screen turns normal,everything is working good, but a later samethings happen.
i send the phone to the service twice,i had the phone back with the far / near sensor calibration done,,,,
im waiting your help , thank you all.
Hello everyone, I have a problem with the screen, a long time ago a printer tonner hit my screen, it's started to show wrong resolution (no hd) so I send it to change the part that has the problem. They change it and the screen never light up, the phone turn on, the touch screen work perfectly, the sound, all the buttoms but the screen it's black... Only I can see it with airdroid... Someno know what it's happening?. Obviously they doens't charge me the work. I'm from Argentina and the model is C2105, I send the phone to my brother in Spain and there couldn't make it work.
Never gave me an answer
Ferdesor said:
Never gave me an answer
Click to expand...
Click to collapse
Maybe no one here had any solution for this issue, because it is a hardware problem, so no one can help in software manner.
Maybe but this thread it's for all the problems I think.