I have occasional reboots while the phone is sleeping (you have to re-enter your pin after it happened).
Reboot were occuring ~2 times a week.
I had root installed and I am thinking of sending it to warranty, so I re-flashed the original firmware and made a factory reset. I am not thinking that root or Ad-Block is causing this, but I don't want to have root installed when I send it.
I also read in a german forum that I am not alone with this. My firmware is I9103XWLA4_I9103DRELA1_I9103NELA1 (android 2.3.6 with Drei branding). (original Drei branded phone in Austria)
http://www.android-hilfe.de/samsung-galaxy-r-forum/208721-hilfe-galaxy-r-schaltet-sich-aus-ein.html
Does anybody else have any reboot issues? Pls also name firmware and if root is installed.
Thanks!
Yes some of our users (mostly indian as far as I remember) experienced random reboots. It usually ended up in service with motherboard's or device's replacement. That has nothing to do with root. Root is just an application located in system/app that gives you permission to perform operations in system partition....etc. Of course it's possible to induce such behavior if you use some let us call them "dangerous" applications that requires superuser's permission, but su-application doesn't do anything by itself.
I also use this rom XWLA4 with my regional CSC. My device is rooted and have never experienced such issues (I own it since october 2011).
Thanks for the info, so I think more and more that this could be a hardware issue.
I am kind of preparing of giving it back to samsung to exchange it, this is the real reason I removed root and root apps.
I am just not really sure if this is a software or hardware issue, so this is why i posted.
I completely understand. To unroot, restore stock fw and send it to service is the best u can do in such situation.
I've done it now, but it did not happen, since I unrooted it and did a factory reset.
Lets see if it will happen again (then I will send it in) and how long I can survive without root.
alx07999 said:
I've done it now, but it did not happen, since I unrooted it and did a factory reset.
Lets see if it will happen again (then I will send it in) and how long I can survive without root.
Click to expand...
Click to collapse
i was also facing similar kind of issue, I've done factory reset and cleared the cache. now i am not facing that problem..
IMO sending it to the service center should be a last ditch effort.. Coz those guys take so much time plus they always go after the motherboard... I have a feeling its the cache issue or battery calibration issue. Coz even i faced the prob and like mj.vikram suggested - I did a wipe cache and calibrated battery and it seems to have worked.
Cheers.
Factory Reset and Cache Clear did not work, so i've given it to the service center. They've exchange a part of the motherboard, I did not have any reboots since.
If I get reboots again I will write here.
alx07999 said:
Factory Reset and Cache Clear did not work, so i've given it to the service center. They've exchange a part of the motherboard, I did not have any reboots since.
If I get reboots again I will write here.
Click to expand...
Click to collapse
My bad - I shud have updated the post. Even I faced the issue again and have given it to the service center.
Glad to hear ur issue is resolved. Enjoy the machine!
Related
Just in case this post gets moved, I want to identify my device as the Verizon Samsung Galaxy S3 (i535).
To give a little background on my issue, I have an issue with the device. When I first got it back in July, first thing I did was root the device. Naturally, since it was a new device, I was working with experimental methods... a couple weeks ago I thought to download CyanogenMod 10.1 (nightly build) to flash it with 4.2 and rid myself of the persistent OTA update that as we all know could not effectively install because of the measures I took to root. So, I boot into recovery and flash my custom rom. BAM! As it turns out, I did not have an unlocked bootloader and my phone was now teetering on the verge of being a $600 paperweight. I got that dumb yellow triangle saying unofficial firmware detected or some nonsense like that... Anyway, I look around the internet and decided that I was going to revert back to a stock rom using Odin, and then proceed to unlock my bootloader and root the device (I followed method 3 here) I used some touch recovery console that I have never heard of before (backups incompatible with ClockworkMod recovery) and something must have failed because my back up would not flash. I took the hit on losing most everything and reflashed successfully the custom rom mentioned earlier.
After about a week, I noticed the device began to drop data. 4G would just stop at random parts of the day, and I would have to disable and enable the data to get it to reconnect. At this point I was still able to make and receive phone calls and texts. After about 3 days of this, I concluded it was more than likely a bug in the custom rom, and that I could not live with it... so I redid the a fore mentioned tutorial and left the phone as a stock/unlocked/rooted device. The data issue continued, but with a twist. I was now unable to make or receive phone calls or texts. No matter what I did, I could not do anything and the 4G would only stay connected for a matter 5 minutes or so. When I logged into my vzw account, it identified my device as an unknown non-verizon device. Customer service walked me through various soft/hard reset techniques and nothing worked. They also suggested I try a new SIM card, which failed to work.
So, I turn to the bright minds of the android community. I have already decided not to invoke the Verizon warranty offered, where the result is they take my malfunctioning phone in flawless cosmetic condition and replace it with a "like-new" phone in working condition, because I think it's garbage that a warranty would give out used crap (should fix or replace). I have not contacted Samsung customer support yet because I wanted to see what my options were. I've already attempted flashing different radios and nothing seem to make any difference. If I have to, I will revert it back to stock again and invoke Samsung's warranty program, but I would much rather keep the phone. As it sits, I am stuck with my Motorola Droid Razr Maxx, and that just doesn't cut it.
So I ask, is there anything that can be done? Anyone know of a fix for my situation? I saw something about this in my quest for an answer and I don't know if my situation is a fit for this fix. If anyone has any knowledge of my issue and a work around for it, it would be greatly appreciated. I am at my whits end.
It sounds like you've done your homework on your problem.. The only thing in your post I didn't see was your sim card.. Maybe pulling it wait 2min restart. Shut down and insert,, or maybe a reprovision of the sim may be in order..
Ahaaaa....!!!
If your IMEI is intact, I would say to flash to ICS and reprovision the phone as suggested above. If it is not, you need to restore it with that backup that you made some time ago.
If it were me, I would reprovision, that is easy to do and I honestly think that it will work for you. If that works for you, reroot and restore your backup for TW ROM and you will be fine.
HHF2 said:
If your IMEI is intact, I would say to flash to ICS and reprovision the phone as suggested above. If it is not, you need to restore it with that backup that you made some time ago.
If it were me, I would reprovision, that is easy to do and I honestly think that it will work for you. If that works for you, reroot and restore your backup for TW ROM and you will be fine.
Click to expand...
Click to collapse
Well that's just it... I don't know anything about the IMEI and how to determine if that is the issue. If by reprovision you mean reflash back to stock, that is it's current state, and that did not resolve the issue.
As for the other comment in regards to the SIM card... I have already attempted that method, and it did not work. Also, a new SIM card was also tried, and had no success.
mkruluts said:
Well that's just it... I don't know anything about the IMEI and how to determine if that is the issue. If by reprovision you mean reflash back to stock, that is it's current state, and that did not resolve the issue.
As for the other comment in regards to the SIM card... I have already attempted that method, and it did not work. Also, a new SIM card was also tried, and had no success.
Click to expand...
Click to collapse
Google reprovision, it is a number combination that you enter on the keypad that resets your phone. I had a similar problem that you are having and that fixed our for me. You also need to know that when you do this, it will erase all of your information on the phone. It will be just like it was when you unpacked it and powered it on the first time.
You will have to be on ICS because they removed the option to do this with JB. Just search for the code to enter and you will be fine.
HHF2 said:
Google reprovision, it is a number combination that you enter on the keypad that resets your phone. I had a similar problem that you are having and that fixed our for me. You also need to know that when you do this, it will erase all of your information on the phone. It will be just like it was when you unpacked it and powered it on the first time.
You will have to be on ICS because they removed the option to do this with JB. Just search for the code to enter and you will be fine.
Click to expand...
Click to collapse
Ok. So I tried the reprovsioning mentioned above. When my phone rebooted I was on data and able to make phone calls. Score! However, I checked the IMEI and it said 0. So, thinking that it was just a matter of time before my device began to stop working again... I did the IMEI fix. Now my phone is placing calls and holding data without issue. The OTA updates are flooding in and installing without issues.
I would like to point out, while I feel better having done the combination of both reprovisioning and IMEI fix, ultimately the initial reprovisioning did appear to resolve the issue.
Thanks to everyone for the assistance provided.
Recently I unlocked bootloader, installed twrp and succesfully rooted my device, but while I was tinkering with my device I accidentally wipe all data, partition, etc in TWRP now I guess I wiped out everything including OS !!!
How can I restore ? Do I need to flash new hammerhead image ?
Right now I'm following this tutorial
http://forum.xda-developers.com/showthread.php?t=2513701
It'll be great if anyone of you can point me right way.
You can just flash any custom rom using this
http://forum.xda-developers.com/showthread.php?t=2575150
Or
Follow the thread you posted to restore a factory image..
But restoring a factory image will unroot your device..
You have twrp so the first thing you did was make a nandroid, right? Live and learn.
Thanks for the help, I just flashed new image. Everything works good except wifi, random drops + slow speed.
I contacted google for replacement and they send me RMA form. Unrooted the phone, bootlocker locked + flag reset.
Thanks for the help, I just flashed new image. Everything works good except wifi, random drops + slow speed.
I contacted google for replacement and they send me RMA form. Unrooted the phone, bootlocker locked + flag reset.
Huh? You're doing an RMA why?
sent from my hammerhead
albertpaulp said:
Thanks for the help, I just flashed new image. Everything works good except wifi, random drops + slow speed.
I contacted google for replacement and they send me RMA form. Unrooted the phone, bootlocker locked + flag reset.
Click to expand...
Click to collapse
Why are you rma'ing it. Was wifi messed up before you erased everything?
jd1639 said:
Why are you rma'ing it. Was wifi messed up before you erased everything?
Click to expand...
Click to collapse
Before rooting wifi problem was rarely occur now after rooting problem arise more frequently, now even after unrooting wifi is super slow sometimes not even connecting. I hate RMAing but seems like no other way.
http://forum.xda-developers.com/showthread.php?t=2586410
jd1639 said:
You have twrp so the first thing you did was make a nandroid, right? Live and learn.
Click to expand...
Click to collapse
Awesome advice. I made a nandroid of my N5 first thing after getting all my apps straight. Playing with flashing a rom in TWRP I did a manual "wipe data" which proceded to wipe out the entire SDCARD in the process including my nandroid. Sooooo.... Yes, make a nandroid but also back it up to your computer or dropbox right away.
albertpaulp said:
Before rooting wifi problem was rarely occur now after rooting problem arise more frequently, now even after unrooting wifi is super slow sometimes not even connecting. I hate RMAing but seems like no other way.
http://forum.xda-developers.com/showthread.php?t=2586410
Click to expand...
Click to collapse
Don't RMA it, there's nothing wrong with the hardware. All you have to do is reflash the factory image. If you didn't know what you were doing, you shouldn't have been messing around with your phone in the first place. Reflash your phone back to its factory state and next time do your homework before you start tinkering. People like you are going to cause Google to change their return policy so that returns are much more heavily scrutinized.
BirchBarlow said:
Don't RMA it, there's nothing wrong with the hardware. All you have to do is reflash the factory image. If you didn't know what you were doing, you shouldn't have been messing around with your phone in the first place. Reflash your phone back to its factory state and next time do your homework before you start tinkering. People like you are going to cause Google to change their return policy so that returns are much more heavily scrutinized.
Click to expand...
Click to collapse
Before rooting wifi problem was rarely occur now after rooting problem arise more frequently, now even after unrooting wifi is super slow sometimes not even connecting. I hate RMAing but seems like no other way.
Click to expand...
Click to collapse
You know how to read right ? also I did reflashed to stock image and unrooted + locked bootloader but problem persists, what do you propose I do now ? I started loving my phone now I'm getting new one, it's hard for me too, it's like adopting a son.
A few days ago they had commented on some bugs I found in my MOTO G on the graphics errors that were happening during the transition, not ever knowing me lately that this has happened again, but anyway, if it were a problem bad firmware installation thanks to that these problems happen.
How should I proceed to reinstall phone software and thus "solve" the problem I'm having without warranty void if the problem persists and so can claim for a new phone?
No if you just Factory Reset option to restore from the phone that is in settings, some wipe data / cache or download the firmware on the PC and reinstall by PC.
Someone can tell me the steps to well proceed to reinstall my Android?...
By the way, thanks for all!!
Hi bro, i need some help here, suddenly my GT2 (GSM) will auto reboot after every 15-60 minute. It was running fine for the past 10 month since have install cyanogenmod cm-10.1.3.
The weird part is, not only it reboot, it will do a rollback to a fix setting every time it reboot.
- Let say, as a normal you have many application install, many photo or file in your phone
How it happen, as a normal user, I went to uninstall any application via application manager or Delete some photo from my gallery. It show success deleted..... but soon after few minute my phone rebooted by itself. After this reboot i notice what i just delete/remove come back again. Seems like there is a restore being done.
I also try to reset to setting using phone manager, and it fail
I try to boot in to recover mode, such as
clear data/factory reset
clear cache
go to advanced>wipr dalvic
Install cyanogenmod cm-10.1.3, cyanogenmod cm-10.1.2 or even cyanogenmod cm-10.1.1
I have try clear data/factory reset, clear cache, go to advanced>wipr dalvic
or any other combine setting i can think of.... it fail too
once i reboot my phone, it still went back to this Fix Setting, every thing just come back.....
even i select install new OS
Any ideas what happen?
Thanks
Look here for similar issue. Maybe move conversation there and see if together a solution is found.
http://forum.xda-developers.com/showthread.php?t=2859471
Sent from my Nexus 4 using XDA Premium HD app
Yes, it look simular to my issue, can you help PM me the step, so that will give it a try. Now i just been force to bought a new smart phone as my current not working.
Read about these issues from various thread, this is happened due to broken emmc. The only step will have to replace it.
If someone can developed a kernel to prevent this issue which is happen to omap4 device
Unfortunately most kernel, maybe all current kernel, did not apply this.
jak978 said:
Read about these issues from various thread, this is happened due to broken emmc. The only step will have to replace it.
If someone can developed a kernel to prevent this issue which is happen to omap4 device
Unfortunately most kernel, maybe all current kernel, did not apply this.
Click to expand...
Click to collapse
So this is due to broken emmc, and i need to ask someone to replace it at some cost
is there a way to check the issue is emmc or just some software/firmware/rom issue
Till now, my phone still stay the same, it will reboot after sometime. I even try to flash it with other ROMS and even update my phone with the latest CWM or PhilZ, i even get the message of update success/status ok. But after a reboot, my phone still went back/revert to that same "OLD" setting with every thing still there. Restore to factory still fail, look like my phone is as good as a brick phone...
Anyone know of a way to resolve it?
Hi,
My sister has a GT-P3100, since last week the phone keeps rebooting randomly after 3 - 5 minutes most often there are also an error message about Google Play Services or other services has stopped. The phone has Samsung stock Android 4.1.2 XSE and this is the latest firmware as per Samsung website. No root nor custom firmware.
I noticed something weird also, any change made to the settings or apps are reverted back upon reboot. For example, if I set up a WiFi setting, the setting will be gone after reboot. The phone has a number of unread SMS messages too, if I read these messages all of them will become unread again after reboot.
I tried to do factory reset from within the Android setting, it did not work . Everything still intact after reboot.
I tried to do factory reset from Recovery mode, it did not work too. Nothing gets wiped out.
I tried to flash the same firmware using Odin, the NAND write was going on till about 50-55% then it failed. When I rebooted the phone after this failed flash, the phone still has everything intact. No change at all as far as I can see.
Could somebody please help to fix this issue?
dvn2008 said:
Hi,
My sister has a GT-P3100, since last week the phone keeps rebooting randomly after 3 - 5 minutes most often there are also an error message about Google Play Services or other services has stopped. The phone has Samsung stock Android 4.1.2 XSE and this is the latest firmware as per Samsung website. No root nor custom firmware.
I noticed something weird also, any change made to the settings or apps are reverted back upon reboot. For example, if I set up a WiFi setting, the setting will be gone after reboot. The phone has a number of unread SMS messages too, if I read these messages all of them will become unread again after reboot.
I tried to do factory reset from within the Android setting, it did not work . Everything still intact after reboot.
I tried to do factory reset from Recovery mode, it did not work too. Nothing gets wiped out.
I tried to flash the same firmware using Odin, the NAND write was going on till about 50-55% then it failed. When I rebooted the phone after this failed flash, the phone still has everything intact. No change at all as far as I can see.
Could somebody please help to fix this issue?
Click to expand...
Click to collapse
Symptoms are of the emmc card bug. Will need hardware intervention. No flashing files will solve this. Get it to the repair shop, they will either replace the motherboard or will get a replacement of the emmc chip.
This is the reason no samsung tab 2 series is safe if they are on a stock rom.
I feel they have better chance on custom rom as with newer roms, this bug doesn't create a problem.
billysam said:
Symptoms are of the emmc card bug. Will need hardware intervention. No flashing files will solve this. Get it to the repair shop, they will either replace the motherboard or will get a replacement of the emmc chip.
This is the reason no samsung tab 2 series is safe if they are on a stock rom.
I feel they have better chance on custom rom as with newer roms, this bug doesn't create a problem.
Click to expand...
Click to collapse
tough luck, the warranty is no more
I had Samsung Galaxy Note 2 that bricked due to emmc bug too.. I did not know this bug affected other Samsung phones/tablets
If I managed to get the emmc chip replaced, will the bug reoccurs?
Thanks for the info