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Verizon Users Getting Stuck in 1X --- PLEASE READ!

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

I emailed the guy, it happened once a week when I was on the VZN rom.

dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...

Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse

I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.

This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.

I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?

Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.

Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.

I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.

1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.

Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!

Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.

jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.

Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.

I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse

Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.

This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.

I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.

Unresponsive data connection in Android

I've had this issue with my Nexus S on CM7 for a while now (well I've only had the phone for about a month) but only recently realized it was probably Android or my phone that was the problem.
What happens is I'll be browsing web sites whether it be in the stock browser or Dolphin HD and internet just stops responding. I would open 2-3 sites and after that, nothing else would load. The green loading bar would go about 1/8th of the way and just stops. Eventually, it typically starts working again later on as I usually just give up and go on with my day.
I always figured it was my providers data connection being unreliable but the other day, I set it to wifi and it did the same thing. I would even load the same sites in my iPhone4 side by side with my Nexus S and the iPhone would load the sites just fine while the Nexus just seems stuck.
These other threads seem to have the same issue without being resolved
http://forum.xda-developers.com/showthread.php?t=929162
http://androidforums.com/samsung-moment/35327-intenet-browsing-stops-working-intermittently.html
http://androidforums.com/desire-sup...owser-stops-crashes-stalls-when-using-3g.html
I rooted and installed CM7 pretty much as soon as I got the phone so it's hard to say whether the issue is with this ROM or what exactly. I also use the TEUV-Trinity kernel by morfic.
I realize this is a fairly broad issue. Was wondering if anyone else as experienced this and if you could help pinpoint the issue, that would be great.
I'll also add that shutting down and removing the battery for a few minutes seems to fix the problem for a while. Browsing is nice and quick afterwards.
Thanks

Data connection lost during GPS nav?

Hello all,
I was just wondering if anyone else has seen this.
Randomly while using GPS navigation my phone will loose data connection.
Will still have signal just no internet.
Have to quit nav then re-enable data in settings and try again or reboot the device.
At the same time I have a sensation right next to me with no problems at all.
Also sometimes I notice if I drive thru a area with no coverage the phone wont get signal back on its own again also requiring a reboot.
An ideas?

I've seen that one as well among many other network issues in this phone.
Yet, in my situation both data and network will return if you wait some seconds/ minutes. No need for any intervention.
Sent from my HTC One S using XDA

I have seen this as well, had to enter airplane mode to get the radio to reboot.

Whats weird I noticed too if not actively using GPS or streaming I don't have the problem.
Will make the 30 min trip home and not be singed out of talk and have good signal too.
On my next trip will try with searching directly thru maps rather then using shortcut and see if that makes a difference. Was on a short trip 2 days ago with another one of these of my friends and she didn't have the problem but I used shortcut and she did direct search. Only difference there.

This happens to me too :s

Just also tried doing a master reset and testing it without even signing into google account or any applications and it did the same thing.
Oddly enough I then signed in, downloaded slacker radio, speed test, battery notif, and telenav.
Over a 18 minute drive with streaming slacker music and navigation by telenav it worked ok.
Later on my way home I didn't have slacker running just Telenav over a different trip route about 16 minues and it happened again.
Just seems like anytime running GPS it will randomly loose data.
Turning off the GPS nav program for a minute gets data back again.

Are you using an EU based rom? I had that problem too with those on my US One S

Hey, I must admit GPS on mine is awesome, However i have one annoying bug...
When using google navigation, The maps fail to rotate towards the direction im in, For example, On any other sat nav, Me (the arrow) is always facing straight ahead.. With google navigation this doesnt work,
Earlier today i was driving but the map was upside down and because it was upside down, Left became right and vice versa.. It was a real pain in the ass.. and the volume is so quiet too, It took me 1hour to do a 20minute journey..
Someone tell me theres a solution to this, without having to pay for an alternative sat nav app

iheartn1 said:
Are you using an EU based rom? I had that problem too with those on my US One S
Click to expand...
Click to collapse
With mine I am running 100% stock. Didn't root, unlock, or make any modifications for it.
Really annoying.
It is very odd that for instance into work about a 30 minute drive it worked fine with streaming music no problem all the way in.
To another destination about18 minutes got about 10 minutes into the drive, music stopped playing 4g had a arrow stuck up and grey down arrow. With about a minute or 2 lost 4g connection and just bars. 4 minutes later no 4g back. Quit GPS Nav withing about 30 seconds got 4g back again.

azzledazzle said:
Hey, I must admit GPS on mine is awesome, However i have one annoying bug...
When using google navigation, The maps fail to rotate towards the direction im in, For example, On any other sat nav, Me (the arrow) is always facing straight ahead.. With google navigation this doesnt work,
Earlier today i was driving but the map was upside down and because it was upside down, Left became right and vice versa.. It was a real pain in the ass.. and the volume is so quiet too, It took me 1hour to do a 20minute journey..
Someone tell me theres a solution to this, without having to pay for an alternative sat nav app
Click to expand...
Click to collapse
I don't have the One S (yet), but if it's anything like other Android phones, you need to touch the compass icon (red and white arrows) on the nav screen to change modes.

Tested on way home with just on 2g only and didn't seem to have the problem that way.
But phone also didn't get as hot on 2g only even though was using GPS nav and streaming music.
Think I am going to call them on monday to see if I can get them to replace the phone.

Just stumbled across someone else that I know from school that has had the same problem with it dropping randomly with GPS use only.
No pattern as to a cause though.
Seems like I don't have this problem if I use 2g only though.

M9x3mos said:
Just stumbled across someone else that I know from school that has had the same problem with it dropping randomly with GPS use only.
No pattern as to a cause though.
Seems like I don't have this problem if I use 2g only though.
Click to expand...
Click to collapse
it really seems that in all communication issues we have with this phone, 2G is a solution, yet, it's slow and cannot provide data while speaking...
Sent from my HTC One S using XDA

Old thread, I know. I'm experiencing something like this on my rooted 3G VZW Droid Incredible...
As of a few days ago, built-in Navigation app fails with "Data connection reset" (or maybe "Data connection lost"). I have rebooted phone, tried to get directions at different times of day, to and from different locations. Steps to reproduce-- start Navigation app. Enter destination. It shows map and my current (correct) GPS location in dimmed out map, while a "connecting" message appears on top. After about 60 seconds, voice says that data connection has been lost, and the spinner continues to spin indefinitely. If I exit that screen and try again, I get same results. I use Navigation 2-3 times per day, and it has worked well for the past 2+ years. This problem is very new. I have killed app and restarted, and I have hard-reset device and tried as well. Same results each time. I have not made any updates to the phone recently, and have not added any new apps. Based on the "data connection lost" message, it gives me the impression that the server side is hanging up on the request for directions. Or???

Lollipop: After flash, Wifi lag

Hello! I flashed the stock image two days ago, as I was not part of the initial wave. Everything seems to be working great, but with one exception. When connected to wifi, anything that must pull information from the web has major lag. For example, opening facebook (or facebook messenger), or instagram, or twitter. You get the idea. Opening facebook messenger, for instance, takes around 9 seconds to load a conversation.
I did a ping test through my phone, using google.com, and found that it took around 9100 ms.
If I disconnect from wifi, which switches me to LTE, this issue disappears.
Switching from wireless 2.4 ghz to 5 ghz makes no difference.
While I have found bug reports about problems connecting to wifi, I haven't really found anyone with this specific issue. If anyone has any thoughts, I would greatly appreciate them.

Update:
Speed test shows that my wifi connection is running at normal pace. Ping test showed a delay, so I am assuming that is where the problem is. This problem does not occur on any other of my devices using my wlan.

I'm experiencing the same thing, unsure of what's going on. Facebook is so sluggish and everything else I do on the Internet seems to be so slow...

Same for me
I am also having issues with WIFI on Lollipop. I always seem to be connected to the network but when I open apps that use the internet connection, it takes forever to load. Facebook, Instagram, Twitter and other mainstream apps are having a real hard time loading images

I am having the same problem.
Weird thing is that I was at a different location today and used the wifi there without any problems. Didn't have time to figure out what was different with their network configuration.

Same problem here.. both on my phone and my wife's. If anyone here hears of a solution... please post back.

Fixed
Karbon82 said:
Same problem here.. both on my phone and my wife's. If anyone here hears of a solution... please post back.
Click to expand...
Click to collapse
Actually... I fixed this.. I have a D-Link-655 Router.. I had a firmware from 2012 on it.. I updated to the latest from 2013 and I no longer have problems with wifi-lag on mine or my wife's phones with Lollipop. Something to consider before fussing with IPv6 settings.

Spotty MMS/4G LTE

Hey everyone, I recently started having issues with MMS and 4G quality. I noticed this happened 2 days ago (around the same time I installed Nova Launcher and some icon packs). I ended up deleted Nova and the icon packs to isolate the issue and basically it takes FOREVER for me to send/receive MMS messages. In addition, when I use 4G to load social media apps, it will not load. It'll just sit there trying to refresh. The same is seen during web browsing. If I try to access a website on my browser, it'll just sit there and try to load it. I've called Verizon and they don't know what to do. They opened a network ticket to try to trouble shoot the issue. Their advice is to factory data reset but I've had to do that so many times with this device it's starting to get annoying. Does anyone here have any input?

Iskateforfree said:
Hey everyone, I recently started having issues with MMS and 4G quality. I noticed this happened 2 days ago (around the same time I installed Nova Launcher and some icon packs). I ended up deleted Nova and the icon packs to isolate the issue and basically it takes FOREVER for me to send/receive MMS messages. In addition, when I use 4G to load social media apps, it will not load. It'll just sit there trying to refresh. The same is seen during web browsing. If I try to access a website on my browser, it'll just sit there and try to load it. I've called Verizon and they don't know what to do. They opened a network ticket to try to trouble shoot the issue. Their advice is to factory data reset but I've had to do that so many times with this device it's starting to get annoying. Does anyone here have any input?
Click to expand...
Click to collapse
Which firmware version are you on? Also, depends on where you live, region, coutnry, city etc. Mileage will always vary. I'm in chicago and I'm on Lolipop 5.1.1 OGJ. MMS, messages are ok for now. What else have you done after install the launcher?

tw1n5nak35 said:
Which firmware version are you on? Also, depends on where you live, region, coutnry, city etc. Mileage will always vary. I'm in chicago and I'm on Lolipop 5.1.1 OGJ. MMS, messages are ok for now. What else have you done after install the launcher?
Click to expand...
Click to collapse
Hey. I'm on Lollipop 5.1.1 OJ2. I live in Staten Island, NY and I also get excellent speeds and coverage. So fare everything is back to normal. I opened up a network ticket with Verizon and they said the network was good. I switched out the SIM and about a day later, everything was back to normal. Never had this happen to me before but I'm glad it's resolved. I ended up getting rid of Nova and the themed icons but I'm thinking about reinstalling them because I loved the way it was set up.

Iskateforfree said:
Hey. I'm on Lollipop 5.1.1 OJ2. I live in Staten Island, NY and I also get excellent speeds and coverage. So fare everything is back to normal. I opened up a network ticket with Verizon and they said the network was good. I switched out the SIM and about a day later, everything was back to normal. Never had this happen to me before but I'm glad it's resolved. I ended up getting rid of Nova and the themed icons but I'm thinking about reinstalling them because I loved the way it was set up.
Click to expand...
Click to collapse
Nice. Glad to hear you got it all figured out