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i see a lot of good deals on amazon, wirefly, lets talk.... but i dont know if i can trust those websites or just go to at&t... i really think im gonna choose a captivate over the iphone 4. seeing all the various homescreen mods on a thread here made me want it more lol. so where did u guys get it from and how much? if u got them not at at&t how does the it change ur service plan? does it stay the same? thanks everyone and hope to get a captivate, root and enjoy? im coming from a tilt 2 running one of nrg'z ROM's and have android 2.2 as well . cant wait to see froyo on this beast!
I got mine from Amazon, had to change/add the data plan (didn't get grandfathered in). I think letstalk is the only one that provides an option during checkout to "keep current unlimited plan" as of right now.
Amazon is definitely the best price for just the phone, but if you want to keep your data plan, I believe letstalk is the one you have to go to. You don't confirm any changes until you submit the order just to check, I did the same thing when I was shopping around.
Well I bought mine from a corporate store on launch day of the phone. I got to keep my unlimited data plan because otherwise I would have bought it out right at that point.
HTH,
Charlie
199.99 plus tax a few minutes after it became available on AT&Ts website
Got mine from wirefly, letstalk is another place. Nothing wrong with these sites, just more bs to deal with when ordering
Sent from my SAMSUNG-SGH-I897 using XDA App
Amazon from the 1 penny sale. New ATT customer here.
I bought it a day after it was released at the nearby corporate store with no contract for $350.
Got mine at walmart for $148.88 on an upgrade.
Sent from my SAMSUNG-SGH-I897 using XDA App
firehazard said:
I bought it a day after it was released at the nearby corporate store with no contract for $350.
Click to expand...
Click to collapse
Where was it? I was about to buy one from craigslist for $350. Would anyday prefer the phone without contract at that price.
And was that a Samsung corporate store?
$199.99+tax, upgrade, 11AM EST opening day
Got two,
For the wife - Free with an contract renewal from Letstalk.
For me - Sold old iphone 3GS 32 gig (in contract till march'11), and invested the money on unopened Captivate of Craigslist for $330 USD, still have about $100 in pocket to look at avialable options to upgrade with contract revewal come march.
Btw, will ATT honor the 1 yr warranty on the captivate bought off craigslist?
Um, probably not..
$99 from Lets Talk
I got mine at Best Buy through their Best Buy Mobile department and they price matched Wirefly which had it at $169.99 a few weeks ago. Funny thing is my contract extended, but I still have my upgrade discount for another phone too.
Bought it at Best buy on launch day for $199.
Contacted AT&T 29 days later to complain about GPS and told them I was switching carriers.
They offered to give me the phone for free.
Got my 199. credit and I'm good to go.
net cost: $0 for the phone
Citznfish said:
Bought it at Best buy on launch day for $199.
Contacted AT&T 29 days later to complain about GPS and told them I was switching carriers.
They offered to give me the phone for free.
Got my 199. credit and I'm good to go.
net cost: $0 for the phone
Click to expand...
Click to collapse
I'm surprised AT&T did that since the GPS issue has nothing to do with them. It's all Samsung's fault.
UberGoat said:
I'm surprised AT&T did that since the GPS issue has nothing to do with them. It's all Samsung's fault.
Click to expand...
Click to collapse
I bet at the time they didn't know that
gunnyman said:
I bet at the time they didn't know that
Click to expand...
Click to collapse
Anyone at AT&T should know a GPS problem is not due to the network. Bottom line is they will do anything to keep you under contract, probably even more so if you're one of those deviants that likes Android better than the iPhone, lol.
I got mine off eBay for $400. I saw it cheap on NewEgg and you could keep your unlimited data plan.
$99 at AT&T, kept my unlimited data plan from my iPhone 3G. Talked to customer service and they told me if you have unlimited data you will keep it as long as you keep a smart phone and dont switch your data plan.
Sent from my SAMSUNG-SGH-I897 using XDA App
At best buy mobile for 149.99 and they gave me free car charger and free samsung bluetooth headset and also got to keep my unlimited data
Sent from my SAMSUNG-SGH-I897 using XDA App
How much did you pay for your phone? And was it on or off contract?
$178.99 off contract thru premier store. No commitment. No contract extension. However there was a flaw in their system that they have since fixed.
Sent from my Desire HD using XDA App
DumIam said:
$178.99 off contract thru premier store. No commitment. No contract extension. However there was a flaw in their system that they have since fixed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Wow. Lucky!
Off what?
Isnt there 3 of these threads now?
99.
-50 recycle rebate at RS
$49 dollars
I paid $79 with contract
BUT I am grandfathered on a very old unlimited data plan plus 200 SMS for $35.
Also I'm happy with AT&T so why not?
Sent from my Desire HD using XDA App
128.99 with contract extension from wal-mart. It was only 99.99 at ATT, but they didn't have any in stock and I wanted one right then
$80 on contract at Costco.
Swyped from my Desire HD using XDA App
My buddy just picked one up for free with a contract extension. The guy at att said he was a good customer.
$99 on contract (best buy)
Via the XDA app for the HTC Inspire
130 out of pocket in total 380 (sold my captivate on craiglist for 250)
Sent from my Desire HD using XDA App
$90 after taxes but before the $18 upgrade fee from Costco. Includes an accessories bag, which has a belt case, crappy headphones and a working car charger which I was very happy about. This is on contract by the way.
69.99 Amazon with contract.
I want eligible for upgrade, att gave me $249 but added few of accessories and bluetooth. Phone came to $179. I check best buy, best they could was sell me retail.
Note that another att store i went to say $299 for my situation. 2nd att store is $249 befire the extra acc i bought the same time. Didnt hesitate. Although my next upgrade date is 2 years from now. And i still kept the unlimited data plan.
Not bad of a deal afterall, considering that i shelled out $700 for the touch pro wgen it first came out (dumb move)
Sent from my Desire HD using XDA App
I paid 299 each for them with early upgrades on non data lines, but had them add the phones to the 2 data lines. My kids dont need data on thier lines.
I feel the phone is worth it and i have been waiting a long time for att to get something like this in. Im not sure if im going to keep using the inspire or the dell, yet. But my wife feels better now that she has a real replacement to the EDGE only hd2 she had before the crapdivate she just replaced.
$70 on contract with amazon and new contract but convinced ATT to give me a statement credit because my last phone's screen died three days ago after 10 months, so it was free
...except for the upgrade fee
I might just have to get one off Craigslist but its like 400 bucks.
Sent from my Captivate using CM7
Got mine for free with make/model exchange after 2 faulty captivates and 2 hours on the phone
$49.99 from AT$T , off contract but with a new commitment. It was a knife in my side to " re-up " with AT$T because they suck so bad.
Would have gone to T-mobile, but really wanted this phone. Here's hoping that AT$T bites the dust now that their cash cow ( iPhone ) has been spread a little thinner.
denco7 said:
$49.99 from AT$T , off contract but with a new commitment. It was a knife in my side to " re-up " with AT$T because they suck so bad.
Would have gone to T-mobile, but really wanted this phone. Here's hoping that AT$T bites the dust now that there cash cow ( iPhone ) has been spread a little thinner.
Click to expand...
Click to collapse
What is off contract but with new commitment?
metaldood said:
What is off contract but with new commitment?
Click to expand...
Click to collapse
That means that my 2 year contract from my Tilt ended and I was free to take my number to another carrier with no early termination fees to AT$T.
After 18 months AT$T will allow you to upgrade your phone at a discounted price if you sign a new 2 year contract. But you cannot go to another carrier until your contract is up.
I had to sign another 2 year contract, so AT$T will easily make up the cost of the phone by taking everything I own and my first born child in outrageous service/data plans and obnoxious fees. There is a reason they are at the bottom of every customer satisfaction survey. They work hard to be there
Hi, I got my G2x recently and love it with all the customization I did on it. Now I want to buy one for my wife, but do not want go for another contract and monthly rate. My wife already has a prepaid account with t-mobile.
So if I buy the phone today (coming for free with 2yr contract) and cancel the account after 20 days and pay them around $270 ($200 ETF + $35 Activation + around $35 for 20 days of service), will there be anything wrong?
Hope T-mobile will not ask me to return the phone if I it is after 20 days and I pay the ETF.
Did anyone has done this in past?
thats how i got my g2x to start with..i paid the 199$ with 50$ rebate so 149$ paid etf after 15 days 200$ paid 349$ when phone was 500$ outright.
they said nothing.
vapor311 said:
thats how i got my g2x to start with..i paid the 199$ with 50$ rebate so 149$ paid etf after 15 days 200$ paid 349$ when phone was 500$ outright.
they said nothing.
Click to expand...
Click to collapse
Thanks for confirming that. At less than 300 its a nice phone to have..
If you can do that you are getting an excellent price for this device new. I paid $255 plus shipping for an excellent condition used device. New ones from reputable websites cost over $450.00. You are fulfilling your obligation under the contract you agreed to so I see nothing wrong in doing this. This type of practice is why Verizon raised their ETF fees. People were getting new phones, paying a $150 cancellation fee and then selling the devices on eBay for more than double what they paid.
Try going to Target. My local target just gave me an amazing deal. They have much more leniance when it comes to upgrades and new plans. Im on a family plan with 5 lines. Only 2 were eligable for upgrade. He gave us 4 phones at upgrade price while only upgrading 2 lines. Three G2X's @ $149.99 each.
I just ordered the G2x for my wife. Wish there was a way to tell t-mobile that I really do not need 20 days of service and want to cancel now
Go on ebay, you can find a bunch of these phones on their now.
tbjason said:
Go on ebay, you can find a bunch of these phones on their now.
Click to expand...
Click to collapse
Minimum I could find is $315. And ebay purchases always have issue with warranty. So getting form t-mobile for less than $300 is much better.
Wow. you guys are brilliant. lol. I think i'm gonna try that now that the g2x is free.
If it works out then great. I'd make sure to read through any fine print very carefully before making any commitment to sign or cancel the contract. Are there special conditions/fees when you're getting the handset for free?
Yea he has to carry the data plan on that line also for the.partial month so that's another small fee you have to figure in plus activation fee.
Sent from my HTC Sensation 4G using xda premium
vapor311 said:
Yea he has to carry the data plan on that line also for the.partial month so that's another small fee you have to figure in plus activation fee.
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I added everything in my first post:
early termination fee = 200
activation = 35
Service = 35 for 21 days. ((50/30) * 21)
total = 270 + tax...
Everything should come for less than 300.
Right on.
Sent from my HTC Sensation 4G using xda premium
You are right about eBay. No warranty as they are resales and/or not authorized resellers. The warranty is for original purchaser from authorized sales channel only. eBay and Craigslist are not authorized sales channels. Go the T-Mobile route and have a warranty. Good catch. Enjoy your low cost phones.
This should be stickied, haha. Tmobile would be getting all kinds of people doing this.
dont make a habit of buying phones!! I have a pretty long list of them, anyways Ill probably being selling a sensation for a g2x and $140 today. Just not a fan of sense UI!
osugsxr said:
dont make a habit of buying phones!! I have a pretty long list of them, anyways Ill probably being selling a sensation for a g2x and $140 today. Just not a fan of sense UI!
Click to expand...
Click to collapse
That's one of the reasons I bought a G2X and imported it to Thailand. The 2X models sold here have the god awful LG UI, which appears to be a mimic of the Samsung CrapUI. I hate them all. I prefer plain Android UI thank you. Plus the demo unit I saw at the LG store at a local mall here had more craplications on it then I have ever seen before. Three or four screens of them. Way more than the few apps T-Mobile forces upon us.
Yea MIUI is running pretty nice on mine. Loaded up Go Launcher and I'm pretty happy.
Really happy with this phone. Lots of development for it. CM7, MIUI, custom stock, OC/UV kernels. Very nice.
LG G2x - 2.3.5 MIUI Love
Asus TF - Custom 3.2
Its coming for free again for 3 days. Go for it if you want one for less
pbcal said:
Its coming for free again for 3 days. Go for it if you want one for less
Click to expand...
Click to collapse
Good one.
Sent from my LG-P999 using XDA Premium App
I just called the Customer Service of AT&T with the argument that I pay $100 bucks extra for the SGSII Skyrocket aditional from other customers that bought it from $149.99 only. After a little talk with the rep. guess what? They refound me $100 dollars to my account as a credit ... I have to say that I'm more than happy! For you guys that try this, good luck!
I hope more people can take advantage of this. I happen to live in a market that won't see LTE until the 1st or 2nd quarter next year and only paid $149.99 from a local corp. store. They should price it the same everywhere (corp stores that is) imho...
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
bacuy82 said:
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
I would pay the 35$ restocking fee only if the Galaxy Note arrives to AT&T!
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
Click to expand...
Click to collapse
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
bacuy82 where do live
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
Click to expand...
Click to collapse
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th). Not only was I told yes, but I was given the $150 price for the Skyrocket. And in my zipcode it was coming up as 250 online.
Plus, I was told they will waive the upgrade fee. (I still have to call now that I have the phone to make sure that happens).
All I did was just ask nicely for the upgrade and the rest just happened. Now I've got my phone and I couldn't be happier.
jmreed97 said:
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th).
Click to expand...
Click to collapse
i want to early upgrade too! how many months do i have left on current contract to be eligible?
I bought mine for $149.99 also. I called AT&T and complained about the fact that I had to pay $249 when others in CA or NY have only to pay $149.
After 30min on the phone the answer was still "no we can't do anythinbg the best price I can offer you is $239" When I told her that I could buy the same phone for $199 at walmart or Radioshack she said she was sorry but could do more.
I told her it was sad because at least Verizon and T-Mobile are not changing their price depending of the city and then I asked to talk to a manager.
The manager was "not available" but I got the promise he will call me asap. One our later, I got a phone call, the price was accepted, $149.
It was worth the time
Am I the only one who would rather pay the $100 than spend 30+ minutes on the phone with an ATT CSR?
Hmm my local ATT store asked me what area code showed 149.99, but ones I knew that should have showed 149 seemed 250 and he said he cant bring down the price.
What area code shows 149 still from ATT website.
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
jonathanhtc said:
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
Click to expand...
Click to collapse
I just called and got the difference credited also, and he added 1000 rollover minutes! Thanks for the tip I owe you a beer!
Sent from my SAMSUNG-SGH-I727 using Tapatalk
sketchturner said:
bacuy82 where do live
Click to expand...
Click to collapse
Oklahoma city 73162 Bought phone in Midwest city (73110) because close to work.
Sent from my SAMSUNG-SGH-I727 using xda premium
digitalnrg said:
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
Click to expand...
Click to collapse
I don't see it for $149 on the AT&T site. It's $249.
Not cool..
Sent from my SAMSUNG-SGH-I727 using xda premium
Whenever I get home I am going to do this.... Those extra $135 will definitely help!! ($100 for phone + $35 restocking)
Sent from my SAMSUNG-SGH-I727 using xda premium
Tried this with 2 different reps.... no dice.
Before my upgrade, my account expires next month. Told them ill return the phone, and move to verizon as "it seems your company has a $100 mark up" on this device.
Was pretty much told good luck with verizon. LOL
Sent from my SAMSUNG-SGH-I727 using Tapatalk
I just went to Bestbuy and showed them the price on my phone. So he looked on their computers and it said $250 and that it was because my zip was in Oklahoma City on my phone(I used the zipcode a few posts back). I just said my parents moved out there, and after this semester of school I would be moving too. I just said I didn't want to return it and have to have my parents buy it and ship it to me.
He asked a manager and they approved it. Probably didn't want to lose store numbers on contract renewals and bit the hundred bucks.
I would advise saying you didn't want to have to return it and buy it there if your zip is different, they want to keep their numbers up.
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
Want a cookie?
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA Premium App
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
Sometime those hard to believe. I was once on a VERY thin line of canceling Tmobile and moving to Verizon (wife gets 20% discount there and her Tmo doesnt work at work due to ****ty building penetration). I have 2 lines and have been a customer for 6 years. Retension department wouldn't give me ANY deal on anything, they just forwarded my call to cancellations department.
On top of this when I was trying to order One S yesterday (I am ONLY 10 days away from my full upgrade by the way) 3 different customer service reps told me 3 different things. I ended up paying $260 with tax + activation fee + shipping and no rebate (or had a choice to pay $300 + get $50 rebate). I have to mention that I did get a line credit for $80 bucks few days ago for roaming mix up where I had to pay Tmobile extra $150 < I still dont know if it was my fault or Tmobile...basically I used Wifi-calling in France to call USA and somehow all my calls were charged roaming fees (And I do know how to use Wifi-calling)
I hate Tmobile reps, their lies, and their new stupid automatic answering service
HTCMario said:
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
Click to expand...
Click to collapse
I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
I see people arguing about contractual obligations and how the carrier can screw you over, but what about YOUR obligation to follow the terms and the period length?
nickmv said:
I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
Click to expand...
Click to collapse
can i piss and moan without having logic thrown at me?
HTCMario said:
can i piss and moan without having logic thrown at me?
Click to expand...
Click to collapse
Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
nickmv said:
Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
Click to expand...
Click to collapse
I should be more clear, I WAS eligible for an upgrade. When I got $80 account credit few days ago, rep noted on my account that I will be eligible for full discount upgrade on 25th instead of May 5th.
One of the reps from retensions then lied to me that I was not, and he doesnt see it noted on my account, rep before that said that I do have a full discount. In total I made 4 calls and got 4 different results (1 rep just had no idea what to do and transferred my call to some private voice mail)
I just renewed my contract with a grandfathered plan and Corp discount. I was able to get 3 phones, all HTC One S for a total of $200. They basically offered the phones for $199 each with no rebates, then offered initially a $250 total discount which I was able to get them to add another $150 discount. So it's $600 for the 3 phones - $400 credit. The credit shows up already on my account.
I thought about waiting for the S3 but I liked the One S in stores.
Now I am thinking of using the trade-in offer to send a couple of old phones. I am not sure if I am still eligible or not.
The upgrade, activation and shipping fees were waived. I had the $20 preferred android plan on one line. It is supposed to be ulimited but in relaity it has a "soft" limit of 5 GB.
My other 2 lines had the $5 web2go data plan offered by retention 2 years ago and it worked great with iPhones. The 2 lines were switched to the same $20 5GB plan.
Just a note, I called retention twice . My first offer was to pay $350 for 3 phones which I didn't accept and the second time the CSR was more willing to get a better deal and upped the credit.
I also got $10 off my monthly plan for 24 months.
Can't complain.
here's T-Mobile's link to get $100 trade-in for any smartphone or $200 for any iphone.
mytradeins dot com
Not bad. I pulled off something very similar last year to get the G2x on full upgrade pricing despite being only a year into my contract, using the AT&T merger and a threat to move to Sprint as bargaining chips. Got that, and got the One S for full upgrade pricing this year by helping them get some conquest customers from Verizon.
I just got my One S today and came from an SGS2 on T-Mo, all I have to say is wow. Everything about the phone is wonderful. What a well crafted piece of tech. Love this phone. Sense 4.0 is so much nicer than TWiz. My 2 cents.
Does this really work?
dangabob13 said:
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
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Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
This is interesting. I may call them tomorrow because I am eligible to upgrade my line as a part of my family plan. ATT also offers employees of my company a 20% discount on monthly plan. We have 4 lines on our tmobile family plan... 2 are not under contract, 1 is under contract until the 29th, and the other is under contract until September. Maybe I can argue with ATT tomorrow that two are still under contract, but we will pay the disconnect fees (really just one after this weekend) and see what kind of deal they can offer on 4 phones (2 htc one x, sgs2, and a stupid free phone), and then call tmobile to work something out.
I think the ideal situation would be ATT offers me a plan and the phones with a price, and I present it to tmobile as a deal, and receive free phone upgrades for each line. This is farfetched, but if they want to keep our service, what else could they do?
Sent from my HTC Desire Z using XDA
ITALIANNYC said:
Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
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What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
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bipoler said:
What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Of course the 50 applies. I had a credit of 250 posted to the account and 200 of it went towards the down payment of the amaze ( 149.99, 49.99 tax ). The other 50 went towards next month bill. For me to get the ONE s, I need to pay an extra 50 because the Down payment for the ONE s is 199.99, not 149.99. I been with T-Mobile for 5 years and just signed a new 2 year contract. I dont have any reason to bash them.
Is this Tmobile USA? If so, how did you get passed the automatic menu to a customer retention rep?
Sent from my HTC_Amaze_4G using XDA
I was also able to get enough credits to get the one s for free since they said I'm a valued customer for 5yrs
Just tried this and TMobile says that I'm on value plan so no discounts at all! I have to pay $599 retail price.
So much for being a "valued" customer for 7 years.
Sent from my HTC_Amaze_4G using XDA