Database Info

Purchased Through Expansys

Hi all,
Couldn't wait any longer for touch pro to be available through the neworks. Took the plung and ordered today through Expansys with T-Mobile Flext 35 with W n W. My only concern it the reports of bad recieption on t-mobile. What are my rights of return with on-line sellers if my signal is bad. In my home there is no 3g and my GSM signal is between 1 and 2 bars. Always when out and about will I get the H or just 3G I seem to remember some comments on Expansys not including H with their sim cards.
Thanks everyone for taking the time to read and responding.
College.

I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF's (3 quite spaced out locations, and I also live in the bottom of a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract, certainly no more than about 10 days I think. But if you are having problems with reception, I'd say it was down to your area rather than the network or the phone.

l0st.prophet said:
I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF (3 quite spaced out locations, and I also live in a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract
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You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.

ardsar said:
You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.
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Sounds reasonable, I'm sure if you were to phone them up they would tell you where you stand.

I believe that the law in the UK states that on any mobile contract, you must have a 14 day period within which you can return it for ANY reason.
if expansys refuse to allow you to do this, they are breaking the law!

Hows your phone and T-Mobile ???
I'm toying with the idea of getting the same deal you went for , but i'm just unsure about t-mobile , so hows it all going ????

I went through expansys but with the t-mobile combi 30, no problems as of yet

Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.

bagg1234bagg said:
Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.
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The Distance selling regulations are actually 7 working days btw....

Hi all,
I'm new to the forum, although I've been lurking a few weeks.
Anyway, I too got a Touch Pro through Expansys with the T-Mobile Combi 30+WnW contract.
I noticed a problem with it (the contract) yesterday, which was the billing date, which was set to the 20th (had to sign up to the T-Mobile website to find this info out), and I had only got the contract on the 1st! I thought it was a little unreasonable to want me to pay over a week before the end of the month and it was also a couple of days before I get reimbursed for my time at work (and I don't want to eat cereal for a week ). I read the FAQ and billing info which said I could change it if it was in 14 days of the billing date, which it was just! So I battled with 150, robot voice of annoyance, and after managing to confuse it twice, it dropping my call twice while waiting for a reply from tech support, and giving up waiting after 10 minutes, I used their contact form to email them. A guy called me back 5 minutes later, brilliant! He moved the billing date to the 26th, for some reason the 25th which I would have preferred was a problem, but never mind.
So far though I really like the phone, which is my first windows mobile and at least the buttons work, unlike those on my hate inducing K800i.
BTW I'm pretty sure Expansys website says you have 10 days to notify them that you are going to return the phone.
Owen

2
do somebody can work it??

herrajohny said:
do somebody can work it??
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Do you speak English?
As for T-Mobile, I have had my phone for a few week now and no problems at all. I get great HSPDA signal for web browsing, after some faffing about I get YouTube streaming, calls are clear (1 dropped call in 2 1/2 weeks)and no problems with messaging either. T-mobile has by far one of the best Mobile Werb plans in the UK (Orange has 250mb limit and vodafone has 500MB fair useage, T-Mobile has 1GB Fair useage).
All in all I am very glad took the plunge!

I certainly think t-mobile offer a good service (unless abroad! - made my wallet somewhat lighter) but they have no business sense at all, as an existing customer with a month and a half left on my contract I can't use the same method to upgrade to the Touch Pro. I have a feeling it's going to be cheaper with vodafone etc when it launches though I dunno but I think I may hold out (Also for their faster HSPDA).
I wouldn't worry about fair usage policies, when I moved house with my t-mobile 1gb fair usage I didn't have the internet for a month so I plugged my n95 in and was able to get 1.5mbps to my pc. I think I must have used at least 10gb that month using it as my usenet client etc. All that happened was they sent me a letter two months down the line. I think unless you always use lots of BW, you really can see it as unlimited on any fair usage policy.

AT&T Service/Contract question...

I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?

iamcombat said:
I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?
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No truth to this. You will be charged an ETF prorated according to the number of months you have remaining in your contract

It's almost impossible to get out of a contract early with an ETF.

iamcombat said:
I was told by my cousin that I could cancel my contract with AT&T and not be charged a fee for doing so even though my contract isn't up yet because I am not within their 3G network.......does anyone know if there is any truth to this?
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Your cousin is wrong. AT&T doesn't guarantee 3G coverage. The termination fee applies to you.

There actually is some truth to what you were told. It is perfectly legal to ask AT&T to wave the fee because you are not financially able to pay for it. If they are not willing to work with you, contact the FCC and explain the situation and you will almost be guaranteed to get out of paying it. I wrote some more information about working with your cell companies on issues like this here. (h-t-t-p://forum.xda-developers.com/showthread.php?p=8040586#post8040586) Remove the dashes obviously.

You can get out of your contract if you use tons of roaming minutes and data for a couple of months. Actually they will force you out.

k2snowboards88 said:
You can get out of your contract if you use tons of roaming minutes and data for a couple of months. Actually they will force you out.
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yeah... dont do this.

Your cousin is only partly right, ATT will let you out of your contract if you move to an area that they do not cover at all. It is not just some where without 3G, it has to be some where that they have no coverage what so ever say like Nome Alaska as an example

ukulele_ninja said:
There actually is some truth to what you were told. It is perfectly legal to ask AT&T to wave the fee because you are not financially able to pay for it. If they are not willing to work with you, contact the FCC and explain the situation and you will almost be guaranteed to get out of paying it. I wrote some more information about working with your cell companies on issues like this here. (h-t-t-p://forum.xda-developers.com/showthread.php?p=8040586#post8040586) Remove the dashes obviously.
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Yes, It is perfectly legal to ask for anything. you can ask to get out of any contract. You can walk into a bank and ask for $1,000,000 - good luck with that. I have gotten ETF waived when I quit another carrier because they had terrible coverage in my area. It took a letter to the presidents office, and I didn't have a smart phone.
However; if you are trying to get out of AT&T and keep a Smartphone, I see them asking for it back. The high ETF if partially to keep people from getting subsidized smartphones, and then quitting the service. In the past you could do this with the iphone - buy it for $199 subsidized; quit, pay the $175 earl term fee, and sell the phone on eBay for $600.
The FCC is not going to help someone that can't pay a bill for usually and customary fees - they may get involved if you have a $10,000 data bill, but not because you can't afford to pay for what you signed up for.

alphadog00 said:
Yes, It is perfectly legal to ask for anything. you can ask to get out of any contract. You can walk into a bank and ask for $1,000,000 - good luck with that. I have gotten ETF waived when I quit another carrier because they had terrible coverage in my area. It took a letter to the presidents office, and I didn't have a smart phone.
However; if you are trying to get out of AT&T and keep a Smartphone, I see them asking for it back. The high ETF if partially to keep people from getting subsidized smartphones, and then quitting the service. In the past you could do this with the iphone - buy it for $199 subsidized; quit, pay the $175 earl term fee, and sell the phone on eBay for $600.
The FCC is not going to help someone that can't pay a bill for usually and customary fees - they may get involved if you have a $10,000 data bill, but not because you can't afford to pay for what you signed up for.
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As I said they can HELP and ALMOST guarantee to get you out of paying an ETF. Its not the same as walking into the bank and asking for money, its asking the carrier to waive the fee because you have been a faithful customer and paid your bill on time and are currently in a situation where you cannot afford to pay the termination fee. I know this because I have done this SEVERAL times to switch carriers and if the carrier is not willing to play ball, threaten to call the FCC and they are more willing to play ball. If that doesnt work, file a complaint with the BBB and then the FCC if you need the big guns.
Several years ago I was on Sprint and their service was absolutely garbage. On top of that, the first 9 months of my service they never billed me correctly and frequently charged me for wrong services or overcharged me for things like text messaging, etc. I eventually got fed up with it and called them and told them I wanted to cancel my service and they told me I would be charged $600 ($300 per line on my family account). I argued that the reason for my canceling was their subpar service and customer relations but they wouldnt back down. So I filed a BBB complaint and a week later they called, apologized and agreed to drop the ETF if I returned my phones, which I did. Problem solved.
No you cant cancel your service and expect to keep your new phone (Not normally at least) These tools are out there for consumers to use so use them to your advantage!
The FCC is the final straw and should be used only when the situation is really dire. In the end it NEVER HURTS TO TRY and at the very least Ive seen several times where people have been able to get the fee drastically reduced after involving the BBB or FCC.
I will stress that you need to have a decent case though, dont ask for help just because you want to jump ship with no reason. The OP seems to be having a lot of problems with his device and their service and thats enough reason to try.

Yes, the key to getting out of the contract without paying an ETF is to have a valid reason.
Poor service, incorrect billing, or some other documented recurring negative experience will usually work.
If they still don't see your side, the ETF is generally cheaper then keeping terrible service if you are near the first half of a 2 year contract. Sometimes it may be necessary to pay to quit.

Is T-mobile merger bad for consumers?

I think so and I'm about to explain why.
I switched to Verizon's HTC thunderbolt from AT&T (out of contract) and being that I pay a month up front, figured AT&T would owe me for a partial month of service. I was surprised to receive a bill for $67 from AT&T that was for 10 days of service. At the time I was busy and didn't call right away. The next month I received a bill for $403!
I called today and they stated it was $300 in ETF fees. I asked why I owed $67 for 10 days of service and got a response that if I switched service I would have to pay for a full month's of service regardless of how many days I used. I told them the FCC has guidelines to prevent big companies from doing things like that and I would not be paying them for service I didn't use. This is when they began to backpedal and say well as a courtesy we will only charge you for 10 days!?! lol, what a courtesy to actually get charged for what I used.
After an hour long conversation with the customer service manager my bill was reduced down to less than $30. I have experienced this similar type of situation with Verizon in the past after not getting good reception where they tried to charge me for a full month of service after porting over my number as well as unjustified ETF fees.
I didn't have a contract with AT&T yet for some reason they were trying to justify these hefty ETF fees that took even the manager in the customer service department an hour to fix.
I think these big cell phone companies try to bully around the consumer rather than win them over. Then claim they are doing you a favor by treating you fairly!
Hearing about the T-mobile merger I'm really starting to wonder what is going to come of the future of mobile services. I have had T-mobile service for 5 years in the past and never have I experienced these kinds of problems, the big 2 have given me.
Once T-mobile is bought out where will the checks and balances of competition be observed? I would have signed up for T-mobile service but they don't have nice phones nor the data connection speed I was looking for.
Hence the dilema, as these companies get larger they gain more power over the consumer and the manufacturer of the devices. We as the consumer have very little say in what occurs other than to sit on the phone and hope the person on the other end can "work it out" in their system.

Large corporations abusing their customers... what else is new?

I've heard these horror stories from both sides of the fence (Verizon + ATT). Just like almost every other business sector in America, customer service is going down with last night's dinner. Instead of "The customer is always right," corporations have now moved to "Get them to a position where they can't say 'no'" leaving consumers no choice but to bend over and take it or band together and sue. Pretty soon instead of labor unions we'll have consumer unions...
/rant

dbisch said:
Large corporations abusing their customers... what else is new?
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I guess the better question is how can I let the government know what happened in my situation and allow them to understand what this means for the consumer?
Or are they just getting paid copious amounts of money to justify the anti-trust situation and there is nothing we as the consumer can do to stop them?
Is there no forum for this other than BBB?
I feel like the FCC should know that both AT&T and Verizon are telling customers they have to pay for service they never receive and then when called out they back down acting like I'm getting one over on them.

Don't know what it is worth.... but...
http://fjallfoss.fcc.gov/ecfs/hotdocket/list

azwildfire said:
Don't know what it is worth.... but...
http://fjallfoss.fcc.gov/ecfs/hotdocket/list
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Thanks! I'll look into it

Well both companies have crappy service, I was a Tmo customer and hated every minute I had them. Couldnt drive home from work without loosing my call 3 or 4 times.

To tell you the truth "customer service" varies just like people are. Depends who you get, and what kind of problem you have. I have had friends that try and twist the system and complain poor customer service because they don't get their way. I have seen people with legitimate problems who don't get help because at times reps don't have the authority to fix the problem. A lot of people don't have patience like they used to have. Sometimes how you present yourself dictates the kind of service you get.
On the subject at hand... I don't think it honestly matters... Consumers have been giving up power for many years... If it bothered you that much about pricing then why bother getting service and paying for it. If people stuck to their guns instead of paying for it then prices would change faster than everyone paying for service.
BEFORE anyone cries and say they need blah blah blah for "emergencies"
ANY phone land line or cellular can dial 911 regardless if it has service or not as required BY LAW... So that's a VERY MOOT point.
If it was an emergency then what are you going to do? Text 911, or look up on the internet how to dial 911 and report an emergency?
At some point with the way things are going choices will be gone... The government will soon be telling us what we can and can't do, what services to get, and everything else imaginable... We are almost there anyway with the way people cry about this and that instead of putting their money where their mouth is.

New Contract, Same Old S3 Issues? Or a Coincidence?

I just came from Sprint after 14 years.
I couldn't make a phone call with my S3 for the past 2 months without fading and dropping issues.
Had 3 replacements with the same issues occurring.
I Ported over to Verizon on Oct.1, and will be paying Sprint's $350 ETF, after 2 months into a 2 year contract renewal
I was hoping for a smooth transition.
I currently have an S3 32GB on Verizon, and on Oct. 3rd I couldn't make an:
- Outgoing call (Dialing..... but wouldn't connect)
Couldn't receive an:.
- Incoming call (Callers would go to Voicemail after 4 rings, but my S3 wouldn't ring)
for 2 hours. I called Verizon Tech Support.
Verizon Tech support troubleshot for a half hour.
Issues not resolved.
The Tech determined it was an S3 issue, and to have it checked out at a store.
(One hour after troubleshooting, the S3 started to connect to the network again)
I was like, here we go again....
I called Best Buy Mobile, and they ordered a replacement for me.
I'm still within my 14 day trial period with Verizon, and 30 day replacement device option with Best Buy.
I also have Verizon TEC (with Asurion)
I hope that the replacement S3 doesn't have the same issues.
I also hope the replacement S3 doesn't have new issues.
I don't want to have issues unresolved, which extends past the 14 day trial period, and then I find myself in a new contract again, like what happened with Sprint.
I don't have $350 ETF payments readily available.
I'm hoping that my new S3 resolves issues, but I'm reading that some of these issues are Samsung related, Radios, motherboards, etc.
(had a SE4GT which worked without any issues.)
The issues I had with the S3 and Sprint were different than the issues I had with the S3 and Verizon.
At this point, I'm unclear what's going on, but in the case of my S3 and Verizon, it appears to be an intermittent connectivity issue. Whether it's the network or the device, I'm not sure.
I also see that there are Many customers with S3's on Verizon without any issues.
Either Samsung, Verizon or both should just come out and say what's going on.
Btw, my power button is flush with the bezel, so maybe the replacement will resolve this issue.

I have had some text receiving issues in the week and a half I've owned mine but a restart seems to fix it. Not sure if it is in some way related but who knows. I mean, if you're having problems with the same phone (not the EXACT same, I know) on two different networks, that does seem to point toward it being a hardware issue.
I'm interested to see how you make out with the new phone.
100th post and it only took me just under 2 years, lol

The issue with the S3 on Verizon hasn't appeared again, but I'll still be getting the replacement..
The issues with the S3 on the Sprint network was constant, with 3 different S3's, from day one on each one of the 3. Fading calls.
I get a feeling the issues with Sprint were more of a network issue, and connectivity with the S3, and from what I've read, other LTE devices.
Considering the issues on both networks weren't similar, as far as I can tell.. Calls Never faded with the S3 on Verizon, and I was always able to dial out on sprint but hardly ever able to complete a call on their network.
My S3 is supposed to arrive next Tues.
If Best Buy Corporate was shipping the S3 last Wed or Thurs., Tuesday sounds about right.. At least BBM gives me 30 days to exchange, but I still have the 14 day trial contract limit with Verizon.
That being said, After Over TWO Months of not being able to complete a vast majority of my calls on the Sprint Network, it is a Pleasure to be able to Complete All Calls Without issues on Verizon
Except for 2 or so hours on October 3rd
Will keep updated.....

It was probably just a fluke! Verizon's network is soooooo much better than Sprint's. You will definitely be happier with Verizon, no question about that.
Sent from my SCH-I535 using Tapatalk 2

Of that, I have no doubt

Received the replacement S3s a few days ago, and have had Zero issues with the S3 or Verizon.
It's a pleasure to pay hard earned money to a Cellular company, Verizon, for Services I actually receive as in Voice & Data, unlike my experience with Sprint for the First and Last 2 months of my recently renewed contract with Sprint.
Almost 14 years with Sprint without too many issues, but 2 months without being able to complete a majority of my calls is just absurd, aggravating, a waste of time trouble shooting the issues with Sprint customer non support and account non services, and the Main reason to Port to Verizon. In addition, 2 months of Calling issues was a long enough time to put up with Sprint's growing pains regarding the revamping of their Network. Personal calls and business calls, which sometimes took 3-4 calls to complete, and maybe if ever necessary, that Emergency call which may have had a significant chance of not getting through, was just Unacceptable.
If I was fed up with Sprint and their data shenanigans prior to renewing, I wouldn't have renewed, but I did renew. But I hardly ever had any calling issues, and that was most important.
But in the end, sprint failed, technically and customer supportwise, and actually opened my eyes to the bs I was putting up with Sprint for so many years. I realized that I don't need to or care for being a Pioneer in the Sprint Journey of the Building its New Network Vision Services. For what?
To save what amounts to be approximately $14 a month, as that's how much more Verizon is costing me. Granted, I'm only getting 2GB of data for my monthly charges of approx. $127, but I believe that Sprint will eventually do away with Unlimited Data for the $10 Surcharge, when and IF LTE is available to the Masses.
Who knows, maybe one day if Sprint gets their Network crap straightened out, and is still offering their Unlimited Data for only $10, maybe I'll port again. Nothing is etched in stone, and right now there are only 4 Major Cellular Monopolies in the USA to choose from, and I can see the choices diminishing.
Hey, I may experience Unacceptable calling issues with Verizon one day, and I'll cross that bridge when I get to it. But with Sprint, I had no calling issues for almost 14 years, and hopefully I'll have just as long a time with Verizon. But as mentioned, the Cellular World is continually in Flux, and Only time will tell what's to be,

Sprint Corporate store's technical support, warranty, Total Equipemt Protection= FAIL

I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.

They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.

I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????

That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.

I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.

arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
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I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium

Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.