Hopefully this is not a trend...
My daughter, who is away at school, received a notice on her phone a couple of weeks back that there was an updated available. She was a bit nervous about doing it so waited until she was home over the weekend a week and a half ago and asked me about it. I told her to go ahead and do it. She hit the button to install the update. It downloaded, displayed an error message and the phone turned off. It wouldn't turn back on. We searched a bit, tried all the known key combinations to reset it, but it was a brick.
So the next day I headed over to the AT&T store. They tried a few things and agreed that it was dead. They checked the phone over and stated there was no physical or water damage. They contacted the warranty center over the phone, arranged for the return and handed me the phone handset to agree to terms. Turns out the only way they would warranty the phone is if I sent them the phone and agreed, in advance, to pay $459 if they decided it was not a warranty issue. I asked for clarification, repeated what had happened, and they just kept saying that was the requirement. I mentioned that the store rep and manager had already checked the phone, that there was no physical or water damage, and tried to understand why I would still have to agree to these terms. I asked if they would just agree to send the phone back if there was any other problem. They just kept repeating the same thing, I had to agree to the $459 potential charge with no recourse. They kept stating that I "would probably not be charged." I would not agree and asked the agent and manager on duty if there were any other options. They mentioned an AT&T service center about a half an hour away.
The store wrote me a referral to the service center and told me they could replace the phone on the spot. So off I went. A half an hour car drive and a wait in line and I was informed by the service center staff that they do not stock the Captivate and it would have to be returned to a warranty center. I said, do it. They said, no, I have to return it and that meant -- you guessed it -- agreeing to the same terms. Needless to say I was a bit frustrated at this point. So a half an hour drive home to cool off... or not.
The following day I started searching and found stories of people getting warranty service through Samsung. Wondering what their warranty terms are, I phoned Samsung's number. After repeating the phone death story, they said it was a warranty issue and emailed me a shipping label to send it back. Happy that things were looking up, I boxed it up and sent it off.
Fast forward a week and I just received a notification from Samsung that the phone is being returned, unrepaired. Here is the verbage used:
"Original Problem:
Technical Inquiry
Power
No Power Up
Problem found:
CORROSION, LIQUID DAMAGE
ABUSE / CORROSION
Solution:
BER
BER (Beyond economical Repair) Comments:
An attempt was made to repair your phone which was liquid damaged. This repair was unsuccessful due to excessive corrosion, or the failure of related components. The factory warranty has been voided."
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I get on the phone with Samsung, inform them the phone has never been wet, that both I and the AT&T folks looked at it and the water indicators showed no exposure. They explained that their service personnel do "a very thorough inspection" and that is their determination. Done. Discussion ensued, but there was absolutely no willingness on their part to take another look at the phone, explain further, or otherwise help.
So I'm out $200 plus a two-year contract or ETF fee with AT&T on a three month old phone. My daughter is quite meticulous with this sort of thing and trustworthy and tells me the phone has not been wet. I believe her. The liquid indicators agree. The phone died during an update that I now see is notorious for bricking phones. Both AT&T and Samsung would rather push it off on a customer than stand behind their product. I've been a Cingular/AT&T customer for over ten years, but apparently that's irrelevant.
So that's my story. Consider yourself warned.
BTW, if anyone figures out how to "unbrick" a phone in this state (won't turn on at all after failed update) I'd love to hear about it as the phone is physically fine.
Should have dealt with wal-mart, I got my captivate from wal-mart and for whatever reason my usb port stated that it was connected all the time. I could not boot my phone without physically plugging in and waiting for the battery charge indicator to come on. If I tried to get into recovery mode it would automatically boot into download mode so this told me that there was an actual physical problem with my usb port somewhere somehow. Took it to wal-mart explained to them what was going on they replaced it on the spot no questions.
That's odd. Happened to me too and att store exchanged it right away. Did you purchase it from att or a retailer? If from att, call cs, they will replace it. If you didn't buy from att, you are stuck with samsung...
Sent from my SAMSUNG-SGH-I897 using XDA App
You get 1-year warranty from AT&T, not Samsung. And the terms you mentioned are normal terms for warranty exchange. Typically, they mail you the replacement, a refurb, with mailing labels and instructions for you to mail back your old phone. Track the mail and make sure your phone arrived at AT&T facility and you're done. If the phone is lost in the mail or you failed to mail it back in time, you will be charged by that amount.
Nothing special. That's how warranty exchange works all the time. Many here has made exchanges couple times.
qwertyaas said:
That's odd. Happened to me too and att store exchanged it right away. Did you purchase it from att or a retailer? If from att, call cs, they will replace it. If you didn't buy from att, you are stuck with samsung...
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Yes. Purchased at AT&T retail store. Returned there with the problem. They would not replace it at the store. Their terms were that I had to agree to potential $459 charge with no recourse if they determined that it was not a warranty issue before they would issue an RMA. Spoke with CS on a telephone while in the store. The store employees had already checked the phone for damage and found none.
foxbat121 said:
You get 1-year warranty from AT&T, not Samsung. And the terms you mentioned are normal terms for warranty exchange. Typically, they mail you the replacement, a refurb, with mailing labels and instructions for you to mail back your old phone. Track the mail and make sure your phone arrived at AT&T facility and you're done. If the phone is lost in the mail or you failed to mail it back in time, you will be charged by that amount.
Nothing special. That's how warranty exchange works all the time. Many here has made exchanges couple times.
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I've never been asked to agree to the replacement price of a new item before they even looked at the inoperable one. A reasonable bench charge, sure, but that they will just charge me for a new one if they so decide with no further notice. I don't think so. And I was returning the phone first, there was to be no cross shipment. Those terms are why I turned to Samsung as the manufacturer and based on their warranty which you can find here: http://www.samsung.com/us/support/s...d_mdl_cd=SGH-I897ZKAATT&prd_mdl_name=SGH-I897
a golden rule to buying from ATT just so you will know. Always buy the 4.50 a month insurance they add it to your bill and you hardley even notice the difference...that way if there is an updat to the phone and you try it and it bricks you phone you can get it replaced for about 50.00 through there insurance dept.
stewart2568, Thanks for the suggestion. I don't think I'll be buying any more phones from AT&T, though.
stewart2568 said:
a golden rule to buying from ATT just so you will know. Always buy the 4.50 a month insurance they add it to your bill and you hardley even notice the difference...that way if there is an updat to the phone and you try it and it bricks you phone you can get it replaced for about 50.00 through there insurance dept.
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Actually the replacement fee with AT&T insurance on the Captivate is $ 125.00.
jmore said:
I've never been asked to agree to the replacement price of a new item before they even looked at the inoperable one. A reasonable bench charge, sure, but that they will just charge me for a new one if they so decide with no further notice. I don't think so. And I was returning the phone first, there was to be no cross shipment. Those terms are why I turned to Samsung as the manufacturer and based on their warranty which you can find here: http://www.samsung.com/us/support/s...d_mdl_cd=SGH-I897ZKAATT&prd_mdl_name=SGH-I897
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It pains me to say it but AT&T warranty department is much better than Samsung warranty department. You're just simply mis-understood the terms. A lot of ppl here on the board get their replacement just I described above.There is no cross shipping. They ship to you first, then you mail your back. Of course you have to agree to certain payment in case you never mailed yours back. And they always insist on inspect the phone for water damage before finally grant you warranty. That's just normal practice of buziness. You certainly have the option to ask the phone back instead of pay the $500 charge if they deny your warranty.
So far I didn't see any evidence that AT&T denied your warranty. You're just in a panic mode. Dealing with inpetent Samsung support doesn't help much. FYI, the phone you bought is AT&T branded which means AT&T take care of all the support and services. You can talk to Samsung all you want, you will just get run around like already have.
This is like how Samsung wanted to charge me for their product failure. It was just a month after I got my Captivate and one of the volume rocker buttons got stuck. I called Samsung to have it fixed, and they said it was "physical" damage. The guy said he could transfer me so I could find out how much it would cost, but that he needed to take my credit card first... WHY would customer service take your credit card number BEFORE they told you the cost??
Anyways, it caused me to open the phone up myself just to fix the button, instead of Samsung having my credit card number before I knew what I'd be paying them.
foxbat121 said:
It pains me to say it but AT&T warranty department is much better than Samsung warranty department. You're just simply mis-understood the terms. A lot of ppl here on the board get their replacement just I described above.There is no cross shipping. They ship to you first, then you mail your back. Of course you have to agree to certain payment in case you never mailed yours back. And they always insist on inspect the phone for water damage before finally grant you warranty. That's just normal practice of buziness. You certainly have the option to ask the phone back instead of pay the $500 charge if they deny your warranty.
So far I didn't see any evidence that AT&T denied your warranty. You're just in a panic mode. Dealing with inpetent Samsung support doesn't help much. FYI, the phone you bought is AT&T branded which means AT&T take care of all the support and services. You can talk to Samsung all you want, you will just get run around like already have.
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I asked for clarification on the terms, explained them back as I understood them, and the phone representative confirmed that I had to agree to the charge if they determined it was not a warranty issue. I specifically asked about the option of them just returning the phone instead of charging me for a new one and two different individuals, one on the phone and one in the service center, told me that they could not modify the terms in that way. Interestingly, I asked the phone rep for a copy of the terms in writing, as I was dumbfounded by her reading of them, and she refused to provide me a copy saying she did not have the capability to do so. (huh?!)
I have to disagree about panic mode. I am irritated, but have basically written off my loss at this point. You are right that AT&T did not deny the warranty, as I wouldn't agree to the terms up front to even get to that point. The phone is clearly branded by both AT&T and Samsung. Samsung didn't give me much run around, just went through their process and gave me the response "The factory warranty has been voided." Nice. Once I get the phone back, I will be doing a tear down to see if I can find any evidence of water damage or corrosion. I know that the indicators showed none before the phone was shipped to Samsung and from my discussion with them apparently still didn't when they had it.
I really only posted here so that others could be made aware. If these sorts of problems are common, perhaps something can be done. I've asked both AT&T and Samsung reps for further recourse and have been offered none. So in my case, I'm at a dead end. I'm moving on, checking on my ETF and considering my options regarding a new phone or a new carrier.
Im really sorry to hear you were treated so unfairly. Im an AT&T rep for Radioshack, and I know a few tricks for anyone who has this problem or any other unjust hardware exchange problems.
First, like that other guy posted, shop at Sams Wal Mart or Radioshack for cheaper prices, no mail ins and painless exchange policies.
Second, if you still can't get an exchange, call customer service and chose option 4. (Cancel service) This ofcourse is a bluff. Tell them that they can help you or your family is going yo Verizon. This is how I got them to exchange my Tilt I bricked for 80$ instead of 450$.
Third, If you go to the right Radioshack, they will ship it, straight to Samsung free of charge. Most stores don't know how but all have the ability. Just tell them to ship under NARDA.
Sent from my SAMSUNG-SGH-I897 using XDA App
jmore said:
Hopefully this is not a trend...
My daughter, who is away at school, received a notice on her phone a couple of weeks back that there was an updated available. She was a bit nervous about doing it so waited until she was home over the weekend a week and a half ago and asked me about it. I told her to go ahead and do it. She hit the button to install the update. It downloaded, displayed an error message and the phone turned off. It wouldn't turn back on. We searched a bit, tried all the known key combinations to reset it, but it was a brick.
So the next day I headed over to the AT&T store. They tried a few things and agreed that it was dead. They checked the phone over and stated there was no physical or water damage. They contacted the warranty center over the phone, arranged for the return and handed me the phone handset to agree to terms. Turns out the only way they would warranty the phone is if I sent them the phone and agreed, in advance, to pay $459 if they decided it was not a warranty issue. I asked for clarification, repeated what had happened, and they just kept saying that was the requirement. I mentioned that the store rep and manager had already checked the phone, that there was no physical or water damage, and tried to understand why I would still have to agree to these terms. I asked if they would just agree to send the phone back if there was any other problem. They just kept repeating the same thing, I had to agree to the $459 potential charge with no recourse. They kept stating that I "would probably not be charged." I would not agree and asked the agent and manager on duty if there were any other options. They mentioned an AT&T service center about a half an hour away.
The store wrote me a referral to the service center and told me they could replace the phone on the spot. So off I went. A half an hour car drive and a wait in line and I was informed by the service center staff that they do not stock the Captivate and it would have to be returned to a warranty center. I said, do it. They said, no, I have to return it and that meant -- you guessed it -- agreeing to the same terms. Needless to say I was a bit frustrated at this point. So a half an hour drive home to cool off... or not.
The following day I started searching and found stories of people getting warranty service through Samsung. Wondering what their warranty terms are, I phoned Samsung's number. After repeating the phone death story, they said it was a warranty issue and emailed me a shipping label to send it back. Happy that things were looking up, I boxed it up and sent it off.
Fast forward a week and I just received a notification from Samsung that the phone is being returned, unrepaired. Here is the verbage used:
I get on the phone with Samsung, inform them the phone has never been wet, that both I and the AT&T folks looked at it and the water indicators showed no exposure. They explained that their service personnel do "a very thorough inspection" and that is their determination. Done. Discussion ensued, but there was absolutely no willingness on their part to take another look at the phone, explain further, or otherwise help.
So I'm out $200 plus a two-year contract or ETF fee with AT&T on a three month old phone. My daughter is quite meticulous with this sort of thing and trustworthy and tells me the phone has not been wet. I believe her. The liquid indicators agree. The phone died during an update that I now see is notorious for bricking phones. Both AT&T and Samsung would rather push it off on a customer than stand behind their product. I've been a Cingular/AT&T customer for over ten years, but apparently that's irrelevant.
So that's my story. Consider yourself warned.
BTW, if anyone figures out how to "unbrick" a phone in this state (won't turn on at all after failed update) I'd love to hear about it as the phone is physically fine.
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Assuming that the phones hardware is is working condition you should first try to put the phone in download mode. To do this first hold down BOTH volume keys simtulaniously and plug in the usb coard to the charging jack on the phone while it is attached to a computer. If you see a yellow man holding a shovel with yellow writing saying download you can recover this device. If you get this far post here and we can show you how to reinstall the ROM.
Best of luck
Samsung was right... AT&T warranty terms still ridiculous
Samsung was right and has my sincere apology. I got the phone back from Samsung service and disassembled it. It looks like liquid got into the USB port. It appears to have been a very small amount, perhaps a single drop. There is some corrosion internally on the connector between the back of the port and the PCB. That is the only damage I see, but it would have been enough to short the connection. There was no indication of water elsewhere in the phone.
I am still dumbfounded by AT&T's warranty policy. I have spoken with two more individuals at AT&T about the policy and they stand firm. You must agree to a full charge replacement of the device before they will even determine if it is under warranty or not. If they determine it's under warranty, all is well. If not, you pay for a new device, whether you want one or not. :-(
Anyway, sorry Samsung. A few more details about what you found would have been nice, but you're still OK with me. I have nothing nice to say to you, AT&T.
Oh, and keep that little door over the port closed when you can... it could save your phone.
Still sounds fishy to me. You had a working phone before the update, so why is the cause of the failure water damage. Was your daughter doing the update outside in the rain?
I deal with AT&T all day, on a day to day basis. They are pain as many of you already know. You might want to try this, if you have a Facebook account, become a fan of their page and then post up your experience/situation for everyone to see. It might just put some heat on them. Hopefully, a competent Rep could help with a resolution. Just a suggestion.
I actually prefer AT&Ts warranty as opposed to using a manufacturer. At least they send you the replacement phone first so you are not out a phone for at least a week.
I remember sending my Xperia X1 into SE, it took 3 weeks and when I finally heard back from them they they informed me my phone had liquid damage. Similar story: they sent pictures of the corrosion back with my old phone and there was a tiny spec of rust.
rajendra82 said:
Still sounds fishy to me. You had a working phone before the update, so why is the cause of the failure water damage. Was your daughter doing the update outside in the rain?
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As odd as it sounds the voltage level could of fluctuated up high enough to cause the short and fry the port among other things.
jmore said:
It appears to have been a very small amount, perhaps a single drop. There is some corrosion internally on the connector between the back of the port and the PCB. That is the only damage I see, but it would have been enough to short the connection. There was no indication of water elsewhere in the phone.
Oh, and keep that little door over the port closed when you can... it could save your phone.
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I had the same problem as another poster, with the toilet incident.. except the water wasn't so clean *cough*
Anyway, I have the same recommendation.
KEEP YOUR CHARGING PORT SHUT WHEN NOT IN USE!
I'm positive it would have saved my phone from water damage for the tenth of a second it took me to ninja snatch it from submersion. Same situation; none of the litmus papers (water damage indicators) were red.
The only additional advise i can give is to buy the third-party insurance that AT&T offers at some locations at the time of purchase (or know someone that will sign you up for it afterwards). It covers water damage it's $5.99/month and the deductible is $75 for smartphones.
Oh and don't bother with the Mobile Locate service AT&T offers..Theft Aware does that and way more, AND it's like $6 ONCE!
EDIT: yea i thought about that too. It seems kinda strange that it only went berserk during the update. Maybe a wire in the phone only gets used when doing something like an update and when it had voltage applied to it..it fried
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
You can probably get it repaired, but I'm sure it will cost you unless you already have water damage protection. Accidents happen. If BB will let you get a policy now, go for it. But just know that you're basically committing fraud, as you'd have to lie about the date of damage.
seems like you already know what you want to do...you just need people to share the moral burden
getting it fixed by asus is prabobly going to require screen replacement, which is i think 50% of the cost of the device. at least this way, you can sleep at night.
or, just get a HP touchpad and hope the android port is a success.
on a completely absolutely unrelated note...i just want to brag about this, my TF keyboard's response is aboslutely on point right now...no lag, nothing.
Sent from my Transformer TF101 using Tapatalk
Check to see if it's covered by your home contents insurance, some sort of accidental damage clause.
just2great said:
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
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If you can still buy the warranty from Best Buy then buy that, then wait a bit and bring it in. Understand you will likely be without the unit for a long while as they attempt to get it repaired. Bringing it back to Best Buy in this state however would be wrong because you damaged it. The Best Buy plan allows you to damage your device and they will repair it, so while it may be morally questionable to buy the warranty after you do the damage, I would say it is less so than the other options. Understand that Best Buy has the right to refuse to sell you the warranty after the fact if you don't bring the device in first, so it is possible you won't even be able to buy it.
Home insurance job
magicdave26 said:
Home insurance job
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I agree, at least you already have that insurance. Or possibly renter's insurance if you're in that situation.
With home insurance the deducible may be higher than the cost of the device. Unless the device is scheduled, or you have a 'computer' clause that considers it scheduled even though it isn't. If this was a $2000 device then sure it would make sense, but for a $400 device it is unlikely home owners is going to help a lot.
The only reason I would advocate buying the warranty then using it through Best Buy is that if they are willing to sell it to you sight unseen it almost serves them right to get stuck with a repair like this. Have you bought a cell phone from them, they essentially advocate running over you phone when you want to replace it to use the black tie service. They are essentially selling abuse insurance with the understanding that most people won't do it. Which is why the extended warranty through them is so expensive. Most companies make a TON of money on extended warranties, very few of these warranties ever get used.
One thing I would not advocate is any deception on the part of purchasing the plan. If you have to sign anything saying it is in good working order, or you have to tell them it is in good working order then you should stop right there and walk out.
So.. a couple of weeks ago, I dropped my phone and it stopped working completely. The back glass is cracked and at first it was completely dead, I wasn't able to turn it on or anything. Later it eventually booted and it's currently working fine (all hardware things are working fine). I decided to get a back glass replacement anyway just because it will cut my fingers when used without a case.
So, I requested a repair, and today OnePlus "approved it", they sent me an email message from UPS and here the nightmare begins.. I also got an email from the repair center that will be replacing my back glass, the only problem is... that this repair center is possibly the biggest scamming repair center in my country. When You Google their company name, You can find hundreds of bad reviews and threads on various forums where people talk about it how they got scammed or how they send their phones to that repair center with for example battery that was draining very quickly (phone still on warranty) and they got an email from the repair center that the phone suffered water damage and motherboard has to be replaced (even though the owner said that his phone never even got close to any liquid or water), and the cost of repair is literally 2x the price of a new phone. (Later the guy replaced the battery by himself and phone was working fine, so as You can see liquid damaged motherboard was BS)
I do understand that bad reviews are normal and most repair centers have at least one or two of those, but.. like 2-3 years ago I bought a tablet (it cost around $75). I just needed some cheap tablet to watch YT videos etc. After some time the tablet randomly died and I sent it to the SAME repair center that OP uses. After 3-4 weeks I got an email saying that tablet repair will cost around $100 (30 USD more than price of a new tablet) and guess what they said when I asked them what's wrong with it. They said that sim card pins are shorted and it killed the motherboard. Well. I'm not a phone/tablet repair expert so I can't tell if shorted sim card pins can break Your motherboard. (Later I tried shorting sim card pins on some old flip phone and nothing happened, but then again, newer technology might be more sensitive IDK) But! The problem is.. that tablet didn't have a sim card slot! . Eventually after 2 months of fighting with the store and the repair center, store agreed to give me my money back and I just saved it and bought Mi Pad 2 later from China (it still works perfectly!).
So as You can see, even I already had terrible experience with this repair center. Now, my question is. What am I supposed to do now? I don't really care about warranty as local repair services charge 1/3rd of the price for repair. So I can just give my phone to them and lose the warranty. Or I can order replacement back and replace it by myself. Or I can send my phone to that repair center that OP uses and most likely never see my phone again or get a 500 USD bill.
What should I do guys? Right now I'm thinking about replacing the back glass by myself. I've done it before like 3 times (on my family's phones) and everything went pretty smoothly. Or I could just give it to local repair service and they will fix it in 1 hour if I'll give them my phone and new back glass.
(Remember that this repair center isn't OP's official repair center, they repair a lot of no brand/generic smartphones and tablets, sadly including OP's phones.)
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
Gr8man001 said:
There are no easy answers. You can purchase the back housing directly from OP or from the following link for under $20
https://www.witrigs.com/oem-battery-cover-camera-lens-ring-replacement-for-oneplus-6-midnight-black
or you can look at iFixit website for the back panel
I would suggest taking it to the place like: https://www.ubreakifix.com/locations (Samsung uses their services). If they ask for around $50-$75 for the labor cost, you will get the back glass replaced for under $100 which (at least to me) seems reasonable cost. Good luck. Keep us posted which route did you end up taking?
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Huge Thanks for telling me about Witrigs website! They even sell all tools needed for the repair.
I decided that I won't send it to that repair center. Even reviews posted this month are negative. So they haven't changed for sure. I don't care about warranty so I'm just going to fix it by myself most likely. Tomorrow I'll go to my local repair service and I'm going to ask them how much they want for back replacement if I'll give them new back glass + phone. If it won't be too expensive then I'll order new back from Witrigs or AliExpress and then I'll give them everything and they will fix it. And if they are going to ask for too much then I'm just going to fix it by myself.
Last time I asked them for display replacement cost (Galaxy S6) they said that they will charge me $30 + new display price. It was some time ago though.
We will see. Thanks for the links!
Good luck!! I think other users will benefit if you loop back and let us know the total cost and difficulty in getting the parts, etc. Take care.
Do it yourself. Slow and carefully. Watch some youtube video how to do it. Good luck!
Another vote on doing it yourself, especially since you've done this type thing before. Just be mindful of trying to do this in a somewhat dust free environment since you are removing the camera cover... don't want to get dust or fingerprints on inside of that cover or the lens that will stay forever. And make sure to seal that camera good.
Good luck :good: