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Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James
You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.
I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.
idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>
I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.
On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.
cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
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Click to collapse
That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.
Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App
Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App
Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App
I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App
My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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Click to collapse
Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.
Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...
phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA
I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo
Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.
OK I'm a bit of a newb in this department. I have a LG Ally with Verizon and I have been enjoying my phone until it got ran over. . Left on a hood and then found it in the street seconds before it got ran over)
Anywho it still works as in receives calls but the Digitizer and the LCD are toast. . I was looking at just replacing those for around $60 but then I was thinking well crap I can get a new one and just swap over the board and keep everything hunky dory right ? ? ? In theory.
Then was thinking well crap if I'm spending $70+ I should look at getting a DROID Incredible or 2 or X or something. . . But THAT is where this becomes something I can't do.
I have tried getting a hold of my account manager but she doesn't answer her cell (weird right) so this is where I came up with the idea "hey it's just a number can't I put it on another phone"?
So I dunno if I made any sense here, again I am a newb but just asking some questions.
Thanks.
I know Sprint allows you to swap your phone via their website, but not sure about Verizons, if that does not work, than you can just call their customer service and do it over the phone.
You could just call up technical support and tell them are switching to a new device and give them the info. You shouldn't have to go into a store. That is, as long as you're using an actual Sprint device.
Sprint is not going to let you use a Verizon phone or someone else's on their network.
No no no Verizon to Verizon
Just want to know if I can change my own ESN or whatever it is I need to make a phone attached to my account.
Tech support can't do it since I am on a business account.
Bump. ? Any help would be greatly appreciated.
Sounds like you need to talk to your rep as you said then. You need someone (a Verizon rep) to add the new ESN/MEID to the internal Verizon database. That is not something you can do personally.
You should be able to swap your number to a different phone by going to verizon's website and logging into your account. I do it all the time
Sent from my DROID2 using XDA App
Get a coworkers device. Download an SMS bomber. Bomb the crap out of her phone till she calls you back. Problem solved.
Sent from my DROID2 using Tapatalk
Big Ry said:
Get a coworkers device. Download an SMS bomber. Bomb the crap out of her phone till she calls you back. Problem solved.
Sent from my DROID2 using Tapatalk
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Click to collapse
LOL I like this idea the best
I can't log into my account on verizon's website since it's a dealer line.
been searching for 10+ hours and no luck or solution.
i was on gummycharged ep1f/ep1h rom and everything was working fine until today.
i don't know what triggered it, but my phone just restarted and then lost all signal.
after searching and looking at phone info, i found first line under baseband version shows "unknown".
tried flashing to every possible roms out there using odin and it would not bring the phone back to life.
funny thing is i have no problem w/ 4glte service, which allows me to surf and download but no voice service.....
do i have no choice but to go to verizon for replacement phone?
thank you.
xc1097 said:
been searching for 10+ hours and no luck or solution.
i was on gummycharged ep1f/ep1h rom and everything was working fine until today.
i don't know what triggered it, but my phone just restarted and then lost all signal.
after searching and looking at phone info, i found first line under baseband version shows "unknown".
tried flashing to every possible roms out there using odin and it would not bring the phone back to life.
funny thing is i have no problem w/ 4glte service, which allows me to surf and download but no voice service.....
do i have no choice but to go to verizon for replacement phone?
thank you.
Click to expand...
Click to collapse
yeah I'd take it into them, sounds like some hardware got fried.. however I'd probably try to flash a froyo rom for whatever good it'd do, if they somehow can check baseband and it shows GB your warranty is void and they will not fix or replace it
blazing through on my VZ Droid Charge 4G
found this over in the Galaxy s 9000 forum (wc8 posted it)
Mine now works fine
so what was the cause - still no idea
so what did help - rebooting the phone couple of times without the sim inside
heads up !
worth a try and not my fault if something blows up...
Begin minor rant:
Isnt it sad that we (everyone including devs and XDA as well as casual helpers like me) have to put that final line in there so they dont get blamed/flamed if things get f'd up?
/rant
Had the same problem with my Fascinate. After a flash I lost all 3G and phone capabilities. What I did was reset my phone line with the esn of an old phone I had lying around. Go to this thread. It will show you what you need to do.http://forum.xda-developers.com/showthread.php?t=1051543. I took mine to Verizon, and also spent hours with tech support and, to no avail. This esn swap did the trick. Good luck.
did the stuff you were flashing include the radios? like this one?
http://forum.xda-developers.com/showthread.php?t=1172182
or this thread?
http://forum.xda-developers.com/showthread.php?t=1111486
yes, all the roms i flashed had full radio from ED1, ED2, EE4, EP1F
none worked....
i'll try to search and see if esn method works that someone mentioned above.
keeping my fingers crossed....
currently, phone is @ stock ee4 unrooted w/ no baseband for cdma radio.
if anyone else is having same problem, do not run esn swap!!!
it will cancel your unlimited data and there is no way to bring it back.
thank god i read it before i tried it....
phone still no go with unknown baseband.....
HELP?!?!? PLEASE?
xc1097 said:
if anyone else is having same problem, do not run esn swap!!!
it will cancel your unlimited data and there is no way to bring it back.
thank god i read it before i tried it....
phone still no go with unknown baseband.....
HELP?!?!? PLEASE?
Click to expand...
Click to collapse
i called Verizon and had them do it over the phone. In other words, they moved my line to a dummy ESN on their end and some random number to my phone and then switched it right back, all while my phone was off, so when my phone was turned back on it got re provisioned on their network, which fixed my 3G data issues......but i dont think this is the OP's solution. When i had that problem I had phone service, just intermittent or no 3g data is all
xc1097 said:
if anyone else is having same problem, do not run esn swap!!!
it will cancel your unlimited data and there is no way to bring it back.
thank god i read it before i tried it....
phone still no go with unknown baseband.....
HELP?!?!? PLEASE?
Click to expand...
Click to collapse
You won't lose your unlimited data unless you switch to an ESN that is not a smartphone. I have switched my line a couple times and still have unlimited.
Sent from my SCH-I510 using XDA App
well if you are stock ee4 unrooted I think you are golden. Take your phone to verizon and have them deal with it.
H3Dude said:
You won't lose your unlimited data unless you switch to an ESN that is not a smartphone. I have switched my line a couple times and still have unlimited.
Sent from my SCH-I510 using XDA App
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I am not sure abotu this (not saying it is wrong but I never tried) I say take the 20 minutes on the phone with VZW and let them do it...
UPDATE
took it to verizon store twice, got sim cards replaced twice at two different locations.
still no go, rep recommended me to contact replacement center.
talk to tech for and hour trying to figure it out,
the tech announced that my cdma radio is fried.....
so i asked when i'll get the replacement and he said sometime on tuesday.
and i asked if i could use my really old LG non-smart phone for time being and he said i'll loose my unlimited data and moved to 2gb tiered data plan...
so i guess i'll be out of service until tuesday....
piizzadude said:
I am not sure abotu this (not saying it is wrong but I never tried) I say take the 20 minutes on the phone with VZW and let them do it...
Click to expand...
Click to collapse
its absolutely true...no problem if you go through VZW to do the swap
jamesnmandy said:
its absolutely true...no problem if you go through VZW to do the swap
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Click to collapse
Hey I believe ya, I am just in the better safe than sorry frame of mind when it comes to the unlimited data structure. It does make sense though since i did switch from the fascinate to the charge without losing it
they told me this will only work if you went from smart phone to another smart phone.
however, if you went to non smart phone and then smart phone, you'd lose your unlimited plan.
I'm surprised this couldn't be fixed with a software flash. I came from a Samsung Epic and this was a regular occurrence on at least one of the Gingerbread leaks. Happened to me at least once - used ODIN and reflashed the whole shebang (full TAR with modem) and got it back up and running.
i wish there was an easy fix like you said.
then i don't have to wait for them to send me replacement device and also saves me from hassle of reapplying invisible shield. the maximum protection kit is pain in the ass to apply.
i've flashed with every single rom+radio out there in many different order with both odin 1.3/1.7/1.8 and samsung pstlite.
i've also tried flashing radio only and still no luck.
I lost my damn G2X the other day while drunk and had just installed a new ROM and no tracking app yet. The guy at Tmobile today told that anyone could put their own SIM card in my phone if found and use it without a problem.
Can TMobile really not associate the IMEI off that phone (that I reported lost) with one that cannot be activated? I don't want to believe that and don't believe the fat slob at the store anyways due to how he bad he messed up my account today and failed to share important information with me
aburn95 said:
I lost my damn G2X the other day while drunk and had just installed a new ROM and no tracking app yet. The guy at Tmobile today told that anyone could put their own SIM card in my phone if found and use it without a problem.
Can TMobile really not associate the IMEI off that phone (that I reported lost) with one that cannot be activated? I don't want to believe that and don't believe the fat slob at the store anyways due to how he bad he messed up my account today and failed to share important information with me
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Click to collapse
Any T-Mobile sim card can work with any T-Mobile or Unlocked phone without the need of setting up a IMEI to that sim card. So yes they can just throw in there card and it will work. If you report your phone stolen then T-Mobile might be able to block the use of said IMEI from it's network. That is if you know what that number is and you ask about it over the phone. The first thing you should of done in this situation is called in your phone as stolen. Still it's possible they wont do that. I know I've seen comment for cell phone dealers on ebay who stated that the company sold them a stolen phone that is now deactivated. So best of luck. Also make sure you go to an actual corporate store. Not all T-Mobile stores are owned by T-Mobile. It's very hard to tell the difference between them.
Thanks I have the box it came in I think that has IMEI
its a gsm phone so they can't do anything, if it was a cdma then it won't work!
well crap. someones a lucky ************
If you are fast enough you log onto the Android Market on the internet and install Plan B. If they have not yanked out your sim yet plan b will install, automatically run, send an sms to you with the phone's location and allow you to track it online. You can also lock it and have it put a message on the phone to return it to the owner.
Jboxer is right, most probably the thief doesn't know as much to know that he can throw another sim card in there.
Best of luck though
Sent from my LG-P999 using xda premium
And it is not true that T-Mobile cannot block the IMEI. If you call T-Mobile and report it lost they will definitely block the IMEI from use on their network. Whoever found it or stole it won't be able to use it on T-Mobile but they would still be able to sim unlock it and use it on AT&T or another network.
Thanks everyone. I think it's all too late. I tried installing Wheres my Droid from net the next morning but it either needs to be set up on phone first (can't remember) or the phone had already died. Wish I knew about "Plan B." This succcccks. I really hope something goes wrong with it for the new owner, And sure hope they like a basic ass setup of MIUI!!!
Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.
USMC-Delta said:
Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.
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Click to collapse
I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.
preusstang said:
I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.
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Click to collapse
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck
USMC-Delta said:
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck
Click to expand...
Click to collapse
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.
Marcismo55 said:
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.
Click to expand...
Click to collapse
Tried that twice during the IMEI push. Still to no avail. I'm going to assume the SIM card got bugged during the *228 process... And would probably need a new simcard. My dad also has the S3, and his connects to 4g just fine in my area... THe things i go through with this phone man... I prefer my bionic if the galaxy's camera wasnt so good.
Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.
Marcismo55 said:
Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.
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Got a new SIM card from the Vz store, fixed my problems, got 4G connectivity back...
Mods can close this.