[Q] Can not end calling on Nokia Lumia 800. - Windows Phone 7 Q&A, Help & Troubleshooting

I bought Nokia Lumia 800 about 1week ago, I've found a lot of bugs, most of all is that I can't end the call when after someone calling me. Nothing changed though I press the end button, at the top of the screen, it displays 'end calling', I can press back to open other apps, but the it's still maintain there. Few minutes later, it's gone automatically. But sometimes, it will reboot.
Someone said it's because of the sensor at the top right of the screen, if receive calling, do not hang up in the dark.
Someone said turn of 3G in the 'network', someone said turn on the 'roam', I've tried all of the them but none is work, can someone help me of it?
I have to say I have already regreted for buying it.

The two major issues I have read about the Lumia 800 are battery drain and end call issues. The latter does not seem to have a fix yet.
Did you cut your sim?

Of course I cut my sim. Someone said they have already fixed this problem,and I don't know how.
End calling issue seems just happened to nokia, other brands like HTC or sumsung haven't reported such problem like that.

It happened on my Omnia once i guess, but it only lasted about 30 seconds, and after that the phone was acting just fine, no reboots nor anything. Idk if it's the same tho...

ilovewp said:
Of course I cut my sim. Someone said they have already fixed this problem,and I don't know how.
End calling issue seems just happened to nokia, other brands like HTC or sumsung haven't reported such problem like that.
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The reason I asked was people were trying to find a pattern to see if it was a cut sim issue. Some carriers offer micro sims.
If you can I would exchange it. Or return it.

My Lumia has problems in USSD operations too along with this call not ending problem

It occurs mostly in the devices in India as operators push remaining prepaid balance through USSD . Even *123# is not working for me sometimes. Lumia sure has some problems with USSD operations.

I sometimes get this problem on my DVP as well.

Before releasing A handset's phone functions should be thoroughly checked in all the markets where the handset has to be released.. These problems are unbearable

Related

anyone else had these issues

So i want to inform the Tbolt community on the major headache the past 3 days have been, just in case anyone else has had similar problems or will later on.
Starting on Monday at 530 pm est my data connection started acting up.
I would be trying to load a web page, and it would say network issue, meanwhile my 3g icon is there with the arrows lighting up like crazy
I went into the radio menu ran the ping test and got errors all over the place. Proceeded to do a battery pull, same issue.
At this point I got home didn't want to deal with verizon and threw on wifi.
Day 2: Next morning it couldn't even connect to 3g, so my initial thought was another outage.
Later 3g is back up but same issue as before, I finally call verizon they see an error and they fix it.
Day 3: I go to make a phone call and get a message its connecting me to a cellular operator to make a collect or credit card call, i try again same thing. Friends try calling me it says the person your calling cant be located.
I call verizon, 40 minutes later they tell me to do a full reset on my phone, I do no resolution. I call back they see the error and fix it
Day 3 continued: next phone call i receive comes up as unknown, I answer its my boss, whose number I have saved. I have someone else call, same issue. This issue persists the rest of the day until I call verizon, now that issue is finally fixed.
Now I'm sharing this mainly because Verizon insists they are all isolated incidents that just so happened to occur right after each other, even the fixing my voice issues to calls showing up as unknown. I personally believe that w/e the first tech did to fix my data issues, started making my phone a ticking time bomb for the other two issues. If anyone else runs into similar problems maybe verizon can figure out a way to fix one and prevent the others, so no one else has to deal with tier 2 tech support as much as I had too the past 3 days.

[Q] complete signal loss

Iv had the AT&T One X since the 4th and so far I love it! I haven't had any wifi issues or bootloops or anything, the only problem I'm having is the phone will randomly lose signal completely (0 bars, little x next to the signal) and wont get it back unless I put it into airplane mode and turn it back off, or reboot the phone. In the 6 days Iv had it it's lost signal 3 times, once on the road where I normally get at least 3-4 bars, and the other 2 happened at some point over night while I was asleep. Has anyone else been having this problem? Also do you think it's a software/radio problem that can be fixed in a update, or would it be hardware in which case I should take it to the store and exchange for a new one.
I've had this problem myself. Had the phone for 19 days now and I think it's happened to me 3 or 4 times.
I can guarantee it's fixable with a software update, even if the problem is hardware-related. At the very least, the software could detect the lack of signal and automatically cycle in and out of airplane mode to fix the problem without user interaction. But I'm sure whatever fix we get will be much more reliable than that.
WHEN we get the fix is another question...
Thanks for the reply. I figured it might be a software issue since you can cycle airplane mode and get it back and I don't really want to take it down to the AT&T store for an exchange in fear I wined up not able to set up gvoice or start getting wifi issues and the like lol. so far the signal drops are far and few in between making it an annoying issue rather than a critical one, and I read we've got root now so even if HTC/AT&T twiddle their thumbs and pretend nothings wrong I'm sure the community can save the day lol
I would swap it out Azure. My first HOX did exactly this, and I saw it reported elsewhere on a number of other devices. To me that says it's most likely a bad radio flash on some handsets. I suppose you could try and flash the RUU that was posted, as it most likely includes the radio as well.
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts. My replacement works much better (or rather, how it should've from the beginning).
agentdr8 said:
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts.
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Was this problem intermittent?
My phone has been doing this randomly, except it never went to voicemails, just hung up after like 30 seconds.
Wondering if I should switch it out also.
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
usfslacker said:
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
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I never thought about the sim card being a possible problem...might run up to the store when I get the chance and swap my sim out and see if that fixes it, if not I'll just swap the device out and hope all's well
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
Yeah it's only happened to me twice since I got it on the 4th... it'll be very hard for me to convince them that there's an issue haha... maybe I'll head down there if it happens at a time when I'm not in class or something. I'm sure if I mention returning it/their policy I'll get a swap.
agentdr8 said:
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
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next time my phone drops signal I'll take it into the store and see about a sim swap in hopes that'll fix the issue if not then I'll reluctantly swap the unit out (I've grown rather attached to this one xD)
**EDIT**
strange...woke up today and my phone completely lost signal again, normally there's a few days between each event but this is the first time it's happened twice in a row =\
So it happened again, I'm going to go get it switched... but it says on the Mobile network section of settings, "Disconnected because service is unavailable."
There is clearly almost full signal strength, and I have never been without service where I live.
I was expereincing constant network drops all of yesterday due to an outage. However, it's back to normal for me today. So it may be possible there's an outage near you as well.
I think it is more AT&T than your phone. I was in down town buffalo at a swim meet with 5 bars of hspa+ on my blackberry bold that has a great radio. I had data but it was slow dial up slow. There were maybe 100-200 people at the meet and it was at a community college. The only other time I had this was when I was in a car that was driving by the buffalo bills stadium. Voice worked but I had no data. I guess too many people using their cell phones.
Definitely not AT&T, my SE Xperia x10 worked perfectly fine, never had any trouble with signals.
I also encounter the intermittent signal drops on my 4 days old AT&T one x.
It seems to me that the One x doesn't hold signal as good as the iphone, my 4 and 4s usually get around 2 bars in some really remote locations of the building I work. But the One X just drops signal completely. I'll see if I can do a sim swap like some others suggested.
I'm starting to think it could be an issue with lte phones because the same thing was happening to me on my galaxy note with 2 different sim cards and 2 different devices and now it's happening on my hox
Sent from my HTC One X using Tapatalk 2
it has happened to me 3 times in 5 days. All 3 times I was either:
1. in a poor reception area and it came back on its own, i did not have to use airplane mode.
2. was using BT streaming in car and using car charger, once car charger was unplugged, signal came back.
One X has issues
Definitively problems with the phone.
I have three.
They just drop signal completely. One will work, the other will not. Only way the signal will come back is if you turn the phone on and off again. I love everything about this phone....except it isn't a very good phone.
Also, typically when I turn the phone back on, that is when I get my text messages. Nice.
Yeah I figured out it happens when I lose signal (a couple buildings on my schools campus don't get reception), and then the signal won't come back until I reboot or airplane mode.. this is after a sim swap.
Oh and do I need the box my phone came in to swap it?
Sent from my HTC One X using XDA
I have had this issue as well being on the Rogers (Canada) network. I started a thread as well and my theory is there may be a hardware issue reading the SIM cards.
Every now and then I get a "preparing SIM" message pop up on my screen. Also, I lost signal once and in frustration I slapped the phone into my palm VOILA! signal came back full.
This is the second One-X I've gotten from Rogers so there may be a design flaw somewhere. The problem is this behavior only pops up intermittently and cannot be recreated at will. This makes troubleshooting very difficult and practically unprovable in the eyes of providers.
Hopefully there are more reports of this problem and the carriers push back on HTC to resolve the problem.

Verizon S3 connection problems

Anyone else having problems with sending and receiving calls on their S3 in areas where they should be having no problems?
I got my phone at launch and it seemed to work fine, I noticed the connection issues after a couple of weeks and figured they would be fixed with software updates as time progressed.
But it's been over 6 months and I'm really growing tired of having to resend texts 5 times and never receiving calls. My phone shows I have 2 bars of 4G yet when my family calls me from the front door of our house (which is 12 feet away from my room) I get nothing. The only reason I know this is because I have the google voice chrome plugin that tells me when I have messages or missed calls to my google voice number, but since I have my voicemail synced up with gv it tells me when I have missed calls regardless of it being to my actual cell number or my gv number. If it wasn't for that I would never know that I missed calls all the time. And I only know I miss texts because my girlfriend gets pissed at me all the time because she thinks I'm ignoring her when I don't reply to texts I'm suppose to receive but never do.
So I've been living with this annoying problem for a while now and I thought maybe it was just my room that had bad reception but I remembered that my previous phone (HTC Droid Incredible) never had this problem. So I tried out my parent's feature phones (LG env 2 and 3) and they didn't have any problems while I replicated the same situations. Their old inferior phones worked better than the nice premium one I paid extra for. Ain't that some bs?
And now I go to a different school that has terrible reception in all the buildings I have classes in. So I always turn on airplane mode and enable power saving to make sure my phone doesn't die by the end of the day. But the other day I asked this random girl sitting by me in the first floor of the student union if her galaxy s3 was getting signal and she said "No, this phone sucks in this building". I asked what service she had and she said Sprint. I didn't know if I should have felt content knowing I wasn't the only one or mad that this phone might have an antenna problem. BUT just yesterday I was in the same student union, in the lower floor this time, and I asked this guy from my class if his data was working on his phone and he said "Yeah I'm downloading a picture right now.", to which I replied back with which service? He said "Verizon", what phone? "Motorola Razer something". At that point I got so frustrated that I felt like throwing my phone.
I mean the phone itself is great, I love using it and taking pictures with it, although lately I've been getting "camera failed" errors a lot. It's just really annoying that it doesn't serve its most basic functions when I need them to work.
So I'm asking if anyone else has been experiencing similar issues and what they did about it? I would have called Verizon sooner but since I'm an added line on our family's plan they only want to talk to my dad. He and I have different schedules so it's always a pain to try and coordinate.
I had similar issues with by i535.
Except the issues appeared the 1st day I got my device, and I was highly po'd to say the least, considering I left sprint the same day because I couldn't complete a call for months. Troubleshot with Verizon tech as is the protocol prior to replacement, and saw the device was faulty. Not communicating with the Towers. Device issue possibly regarding the antenna, but uncertain.
Anyway, I got a new replacement a few months ago, and all has been well.
The cause of your issues may be the same, except yours were delayed in appearing. Hard to tell.
Yeah, I'm hoping to try and get a replacement soon. I'm just scared I'll get a refurbished one that has the same issues.

Service Issues

I switched from a Note 4 to a Z3 a week ago and I've had nothing but issues with service. My wife did the same and switched from an S5 to the Z3 and we have identical issues (so that rules out a hardware related issue). Carrier is Tmobile, but none of these issues were occurring on our Samsung devices so this shouldn't be service related. Here are the issues:
At least 20% of my calls never ring my phone and I get the voicemail notification either instantly or 10 minute later.
Often, the phone will act like nothing has been going on for an hour, and all of a sudden I'm walking somewhere and I get a rush of 4 hangouts, 2 SMS, a missed voicemail, etc all at once. It's as if it put all the radios in sleep mode and then decided to turn them on when I'm moving. (Note: I have no battery management software installed like JuiceDefender that would act just in this way).
My phone will stop sending/receiving data, and turning off/on the LTE and Mobile Data through the quick settings may or may not fix it. When it doesn't, a reboot *will* fix it until it happens again.
I'm missing important business calls because of this and its starting to cost me money. I'm wondering if anyone else has experienced these and has a fix. If not, I may have to switch to a different phone because this is ridiculous!
spinaldex said:
I switched from a Note 4 to a Z3 a week ago and I've had nothing but issues with service. My wife did the same and switched from an S5 to the Z3 and we have identical issues (so that rules out a hardware related issue). Carrier is Tmobile, but none of these issues were occurring on our Samsung devices so this shouldn't be service related. Here are the issues:
At least 20% of my calls never ring my phone and I get the voicemail notification either instantly or 10 minute later.
Often, the phone will act like nothing has been going on for an hour, and all of a sudden I'm walking somewhere and I get a rush of 4 hangouts, 2 SMS, a missed voicemail, etc all at once. It's as if it put all the radios in sleep mode and then decided to turn them on when I'm moving. (Note: I have no battery management software installed like JuiceDefender that would act just in this way).
My phone will stop sending/receiving data, and turning off/on the LTE and Mobile Data through the quick settings may or may not fix it. When it doesn't, a reboot *will* fix it until it happens again.
I'm missing important business calls because of this and its starting to cost me money. I'm wondering if anyone else has experienced these and has a fix. If not, I may have to switch to a different phone because this is ridiculous!
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You both have Stamina ON ?
I'm having the same issue with my Galaxy S6, so I think the problem is on T-Mobile’s network
So you and your wife before blame SONY, take a look at your carrier.
TheTeslaCoil said:
So you and your wife before blame SONY, take a look at your carrier.
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While I don't disagree, we did not have this issue with Tmobile on our Samsung phones. Or our HTC phones previously. Troubleshooting 101 .. process of elimination.
spinaldex said:
While I don't disagree, we did not have this issue with Tmobile on our Samsung phones. Or our HTC phones previously. Troubleshooting 101 .. process of elimination.
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Yes, but the other comment said he has the same problem with a SAMSUNG.

Pixel SMS/MMS issues

So my first pixel (32gb black) had microphone issues and had that replaced yesterday no problem. It was all working totally fine and like it should until after the ball drop last night when all of the sudden my phone would not send text messages anymore. So I went to bed thinking it was just tower overload from the new year celebration. Then I wake up this morning and my wife tells me she got 20 text messages from me all in duplicates. I think great, its all fixed. Then I realized throughout the day that while my messages were going out now I was not getting any back. We tested this and sure enough nothing is coming through.
So I chatted with a Google rep and after doing all the troubleshooting (Safe mode, cache clear, reboots, etc) we still had the same issue. At that point he says he talked to a specialist who says its a known issue affecting a small group of Pixel owners and they are working as quickly as possible to fix it.
Anyone else experiencing this? I haven't been able to find any other posts about it which seems really unusual.
I have the exact same problem as you! You're not alone...and yes this is very frustrating. I haven't seen much posted about this issue either. I also thought it was tower overload until my mother-in-law told me my mom was texting me and I wasn't getting any of the texts. Can you send texts? I can. What about phone calls? I can still make and receive those. I'm talking to google as we speak. See what happens.
Well I'm glad I am not alone. I can also still send messages and make and receive calls. Just no text messages coming in. They said it might be my sim card and they want me to talk to my carrier which is ATT. who is your carrier? Let me know what they say or if you get it resolved!
I've been having the same issue with AT&T. Also the same thing happened to me on NYE. I sent happy new year to a friend and he got it like 30 times. I then didnt get any txt's for the rest of the night. I then rebooted my pixel in the AM and I got flooded with txt's I didnt get the night before.
This has been an on going problem for me and AT&T because I get txt's in spurts. Nothing for a while then all of a sudden I get a chunk and then nothing again. It's also very random as I have not been about to duplicate it. I think it's just something with AT&T and the pixel.
mdecker79 said:
I've been having the same issue with AT&T. Also the same thing happened to me on NYE. I sent happy new year to a friend and he got it like 30 times. I then didnt get any txt's for the rest of the night. I then rebooted my pixel in the AM and I got flooded with txt's I didnt get the night before.
This has been an on going problem for me and AT&T because I get txt's in spurts. Nothing for a while then all of a sudden I get a chunk and then nothing again. It's also very random as I have not been about to duplicate it. I think it's just something with AT&T and the pixel.
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Click to collapse
I had almost the same issue. I sent out some texts for the new year that night and they kept saying failed but people said they got them about 100 times. From there I turned it off and rebooted in the morning. Then it was exactly the opposite with them going through no problem but not coming back at all.
I had another Pixel prior to this and never had any issue after a month of use. My brother and SIL also have the same phone on my plan and live right up the road and have never had the issue. It seems unusual that its only affecting SOME phones and not all who have the same set of conditions.
I'm going to talk to my local AT&T store today and see if they will pop in a new SIM card for me and give that a shot.
I have similar SMS issues with my Pixel XL on ATT. In my case, I seem to have more issues sending or receiving SMS while connected to WIFI. Disconnect WIFI and they send/receive as they should. I've had ATT replace my SIM and check all necessary configs on their side and all looks good according to them. I can take that same SIM and put it in my Nexus 6P and all works as it should on WIFI or on carrier.
prestonpeterson said:
I have similar SMS issues with my Pixel XL on ATT. In my case, I seem to have more issues sending or receiving SMS while connected to WIFI. Disconnect WIFI and they send/receive as they should. I've had ATT replace my SIM and check all necessary configs on their side and all looks good according to them. I can take that same SIM and put it in my Nexus 6P and all works as it should on WIFI or on carrier.
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Click to collapse
So I just tried turning off wifi and sending a few test texts. Still nothing for me coming back. I wish that would at least temporarily solve the issue so I could get on with my day to day life. It seems strange that others are having this issue but there isn't any chatter about it online. I thought more people would be posting about it but there is nothing.
ATT has an SMS test number you can send "test" to 151 and it will respond if all is working correctly. I have the same results with that test number as I do with any other contacts.
Okay so I got mine resolved. I went to the ATT store and they put in a new SIM card and reset network settings. They also reregistered the serial number of the phone to my number. After that all my messages came flooding in and I've been fine ever since. So many one of those three things fixed it though I had already reset my network setting before so I don't think that was it. Best of luck to the others out there!

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