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My Atrix 2 is all of a sudden freezing up on start-up.It goes through the Motorola Dual Core screen and th At&t Screen but as soon as it gets to the lock-screen it freezes,after a few minutes the screen goes dark and wont turn back on.I've pulled the battery countless times and it still wont boot up and work?
I am running stock and did not do anything or install any new apps today.I have no idea what happened.
Please any help would be great,I really need my pictures and videos.
PassingThruLife said:
My Atrix 2 is all of a sudden freezing up on start-up.It goes through the Motorola Dual Core screen and th At&t Screen but as soon as it gets to the lock-screen it freezes,after a few minutes the screen goes dark and wont turn back on.I've pulled the battery countless times and it still wont boot up and work?
I am running stock and did not do anything or install any new apps today.I have no idea what happened.
Please any help would be great,I really need my pictures and videos.
Click to expand...
Click to collapse
Tried a factory reset?
is that the only option?I need my pictures and notes.Is there a way to get it to boot up normally or is there a way to back my stuff up?
PassingThruLife said:
is that the only option?I need my pictures and notes.Is there a way to get it to boot up normally or is there a way to back my stuff up?
Click to expand...
Click to collapse
Pictures and notes are usually on sd card and facrory reset let sd intact. You can try first only "wipe cache" from stock recovery maybe helps.
PassingThruLife said:
is that the only option?I need my pictures and notes.Is there a way to get it to boot up normally or is there a way to back my stuff up?
Click to expand...
Click to collapse
Also, you can take out your sdcard then flash or reset your phone.
Sent from my ME865 using xda premium
Still cant get it to work,have been using my old phone.
How do I do a "clean wipe".
If I turn it on ,it goes to the unlock screen but wont unlock and the screen goes black but if I call the phone it goes through and the dial screen works fine.
I really need to get this working as I need the texts I have sent and received as well as everything else.
Can anyone offer any help or advice?
Biggest mistake to ever get a Motorola phone,should have stuck with Samsung.
i think ur blur launcher is having problem or u deleted it by mistake.
If any expert here makes a flashable zip of any launcher, or u can install it by adb
At this point I would recommended to reflash back to factory 2.3.5 using the fxz, and the update over the air afterwards.
Remember to always have a backup and use CWM in boot!
Follow this link and look at the instructions on how to flash the fxz: http://forum.xda-developers.com/showthread.php?t=1396650
Sent from my MB865 using xda premium
PassingThruLife said:
My Atrix 2 is all of a sudden freezing up on start-up.It goes through the Motorola Dual Core screen and th At&t Screen but as soon as it gets to the lock-screen it freezes,after a few minutes the screen goes dark and wont turn back on.I've pulled the battery countless times and it still wont boot up and work?
I am running stock and did not do anything or install any new apps today.I have no idea what happened.
Please any help would be great,I really need my pictures and videos.
Click to expand...
Click to collapse
Download "fxz" and "replace" files from Noob thread and flash it using rsd lite if its a software issue then it will be resolved if not i m afraid you will have to service it.
If you're using stock then you shouldn't have to FXZ your phone. With the phone OFF hold the up & down volume keys, and then press your power button. It should pop up the "Boot Mode Selection Menu" Release both the volume keys and then press the down volume once to highlight "Recovery." Then press the volume up button to start your recovery. Scroll to "wipe data/factory reset" using the volume down key and when it is selected press the power button. Then navigate to the "Yes -- delete all user data" using the volume keys (up or down) and press the power key when it is selected. After it has finished, it will show the first menu again. Then navigate to the "wipe cache partition" and follow the same steps as the wipe data/factory reset instructions. Once it goes back to the first menu after wiping the cache partition, then press the power button ("reboot system now" should be selected) and when your phone boots back up it will be like you just got it out of the box except you WILL still have all of your pictures and your videos.
Is there a way to get to my texts and call history?
I need those texts as they have numbers and things i do not have saved anywhere else.
Basically,is there a way to fix this problem without factory resetting is what im asking.
I will try anything,please.
PassingThruLife said:
Is there a way to get to my texts and call history?
I need those texts as they have numbers and things i do not have saved anywhere else.
Basically,is there a way to fix this problem without factory resetting is what im asking.
I will try anything,please.
Click to expand...
Click to collapse
are you rooted? if so you can reset then get all of your data back (I can explain how if you are)
If not, do you have usb debugging enabled? if so you can do a temporary root, just enough to dump your system so you can reset then restore your data the same way
PassingThruLife said:
Is there a way to get to my texts and call history?
I need those texts as they have numbers and things i do not have saved anywhere else.
Basically,is there a way to fix this problem without factory resetting is what im asking.
I will try anything,please.
Click to expand...
Click to collapse
Let's start here, try telling us exactly what happened and what you did to get yourself into this situation. For instance, are you rooted, running any custom roms, or are you on stock Android 2.3.6.? Which model of ATRIX 2: MB865 or ME865? Anything else you can tell us that you have done? The more information you can give, the better!
Sent from my MB865 using xda premium
Apex_Strider said:
Let's start here, try telling us exactly what happened and what you did to get yourself into this situation. For instance, are you rooted, running any custom roms, or are you on stock Android 2.3.6.? Which model of ATRIX 2: MB865 or ME865? Anything else you can tell us that you have done? The more information you can give, the better!
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
this would all be helpful. as long as he has usb debugging on he can use the root exploit to open things up enough to try pushing a launcher and if that fails dump the system so that data can be restored
Apex_Strider said:
Let's start here, try telling us exactly what happened and what you did to get yourself into this situation. For instance, are you rooted, running any custom roms, or are you on stock Android 2.3.6.? Which model of ATRIX 2: MB865 or ME865? Anything else you can tell us that you have done? The more information you can give, the better!
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
100% stock.I have themb865.Only thing changed is I updated it when Motorola released that update,the one people said fixed the cam.
Here is a video of it,notice how long it takes to start up and when it reaches the screen,nothing happens.If I were to call the phone however it would work and I can receive calls.Also if I press the power button the screen wont turn back on unless I call it.It will run very hot as well.
Video of the problem.
http://www.youtube.com/watch?v=7Yrpz17H7J8&feature=plcp
1. Can you try bringing it up without the SD card? If you can, the card may be corrupted, may be need to put to a computer for fsck.
2. Can you connect to it via ADB? Then there are ways (google for exact command syntax: adb pull /data/data/com.android.providers.contacts/databases ... in fact pull out entire /data/data, you can extract all your contacts, sms, call log from there) to dump/restore your data.
Like i said a few posts up bud, follow the link i provided and flash the fxz. It will fix your issue. Your pics will remain on the sd card, but yes you will lose your texts. Your contacts are backed up by your google account.
Sent from my MB865 using xda premium
kousik said:
1. Can you try bringing it up without the SD card? If you can, the card may be corrupted, may be need to put to a computer for fsck.
2. Can you connect to it via ADB? Then there are ways (google for exact command syntax: adb pull /data/data/com.android.providers.contacts/databases ... in fact pull out entire /data/data, you can extract all your contacts, sms, call log from there) to dump/restore your data.
Click to expand...
Click to collapse
I tried to take the SD card out,same thing.The SD card I got in there now is a different one I popped in the phone so I dont misplace it.It's definitely not the SD card.
I am using an older phone,my contacts are not all there,infact most arent. I need my texts as there is numbers and info in there I cant lose.
I will try what you suggested,is there any other things I should do?
I should add,the last app I installed was that Lookout Security app.
I should have stuck with Samsung,never again will I get a Motorola phone.
Hi, i have been looking for answers on the forum, and i learn new things but not how to fix this or what is causing it.
I have buyed i997 from a reseller. He sayd it doesnt work because it have bootloop, but i thinks that is not too much problem getting it working again, so i started searching for the pc drivers n software, then i find here in the forum the stock rom with and without root, i tested them both with odin and the bootloop stills present. I wipe cache and do a factory reset but it keep bootlooping, then think maybe if i update to latest AT&T rom, but no luck.Sometimes the phone just start and theres no bootloop but its very rare and most of the time when i get to the lock screen or setup manager suddently a gapps or something crash and my phome freezes and reboot. I flashed the carbon-jb-v1.6 and suddently it worked fine, no more bootloop and everything smooth,no crashes etc.. then i installed Facebook app and when i was ttyping a message the phone froze up and then restarts, and the bootloop came again, and im stuck on it, and when i pass it, which is very rare, i start typing info in the startup manager and the phone freezes and reboot.. I wipe/format cache, dalvik, factory reset, formated system and data before and after flashing the carbon rom again and it keeps bootlooping. Somebody have similar problems or know how to fix it?
Thanks
P.d. sorry for my bad english.
jakov.90 said:
Hi, i have been looking for answers on the forum, and i learn new things but not how to fix this or what is causing it.
I have buyed i997 from a reseller. He sayd it doesnt work because it have bootloop, but i thinks that is not too much problem getting it working again, so i started searching for the pc drivers n software, then i find here in the forum the stock rom with and without root, i tested them both with odin and the bootloop stills present. I wipe cache and do a factory reset but it keep bootlooping, then think maybe if i update to latest AT&T rom, but no luck.Sometimes the phone just start and theres no bootloop but its very rare and most of the time when i get to the lock screen or setup manager suddently a gapps or something crash and my phome freezes and reboot. I flashed the carbon-jb-v1.6 and suddently it worked fine, no more bootloop and everything smooth,no crashes etc.. then i installed Facebook app and when i was ttyping a message the phone froze up and then restarts, and the bootloop came again, and im stuck on it, and when i pass it, which is very rare, i start typing info in the startup manager and the phone freezes and reboot.. I wipe/format cache, dalvik, factory reset, formated system and data before and after flashing the carbon rom again and it keeps bootlooping. Somebody have similar problems or know how to fix it?
Thanks
P.d. sorry for my bad english.
Click to expand...
Click to collapse
the most inexpensive solution:
http://forum.xda-developers.com/showthread.php?t=1912599
qkster said:
the most inexpensive solution:
http://forum.xda-developers.com/showthread.php?t=1912599
Click to expand...
Click to collapse
Thanks man, but you think it can be the power button? When i unplug the battery and put it again the phone doesnt turn on or something, and when it boot up when i lock the screen with the power button it works fine. I set the cpu governor to conservative and since yesterday i didnt have any problem, but sometimes the phone reboots when typing, i think its someting with the processor or when the phone have little ram or something.
Thanks.
jakov.90 said:
Thanks man, but you think it can be the power button? When i unplug the battery and put it again the phone doesnt turn on or something, and when it boot up when i lock the screen with the power button it works fine. I set the cpu governor to conservative and since yesterday i didnt have any problem, but sometimes the phone reboots when typing, i think its someting with the processor or when the phone have little ram or something.
Thanks.
Click to expand...
Click to collapse
If you ran the phone on complete stock GB or FROYO and you are getting boot loops, it may be a hardware issue.
One of the few things that will give you boot loop with the samsung logo while using the phone is the power button.
Either way, it's no big deal to open it and clean it up to see if the problem goes away.
qkster said:
If you ran the phone on complete stock GB or FROYO and you are getting boot loops, it may be a hardware issue.
One of the few things that will give you boot loop with the samsung logo while using the phone is the power button.
Either way, it's no big deal to open it and clean it up to see if the problem goes away.
Click to expand...
Click to collapse
Thanks bud, I will try cleaning the button. Also I want to ask, is there something to log everything when the phone start? Or something to test the hardware functionality?
Thank you for your time
post number #112
http://forum.xda-developers.com/showthread.php?t=1437548&page=13
qkster said:
post number #112
http://forum.xda-developers.com/showthread.php?t=1437548&page=13
Click to expand...
Click to collapse
Thank you, the post its the number #122
jakov.90 said:
Thanks bud, I will try cleaning the button. Also I want to ask, is there something to log everything when the phone start? Or something to test the hardware functionality?
Thank you for your time
Click to expand...
Click to collapse
Bootlog Uptime will keep a record of all boots from an Android OS perspective ... It will also track crashes... It won't track events outside of a complete restart (i.e. power button bootloops.. But those are pretty obvious when they occur)
For hardware testing, try Z Device Test... That won't tell you about the buttons though... If your screen turns on without pressing power button or from any other standard event (like receiving a text or a phone call), or the phone restarts by itself, time to get cleaning..
Sent from my SAMSUNG-SGH-I997 using xda premium
Zen Arcade said:
Bootlog Uptime will keep a record of all boots from an Android OS perspective ... It will also track crashes... It won't track events outside of a complete restart (i.e. power button bootloops.. But those are pretty obvious when they occur)
For hardware testing, try Z Device Test... That won't tell you about the buttons though... If your screen turns on without pressing power button or from any other standard event (like receiving a text or a phone call), or the phone restarts by itself, time to get cleaning..
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Hey thanks, that was very useful.. i risky miself to do a stock flrom flashing with pit checking the Nand erase all option in Odin 3.07, and the random reboots are gone :laugh:. Now i have one question, Do i need an special kernel for JB 4.2.2? i plan to flash the Carbon-jb-v1.6 rom but i dont know if i need another kernel
I'm glad to hear you solved your issue.
For JB, use the kernel provided with the rom.
Sent from my SAMSUNG-SGH-I997 using xda premium
I recently tried to root my phone but i became aware that the new OS on this phone wont allow root so i ended up with a soft brick phone. i undid it and now this is what im stuck with, i have no idea what to do and i cant even sign into to my google account to access the phone. When i click on the green android to get started it just pops back up and i press force close and it just repeats from there. PLEASE HELP ME!! Oh yeah ive also tried to factory reset the phone by pressing volume up and down but i just get all these green dots on my screen (galaxy looking) so i take out the battery but i need to fix this asap!
shwes said:
I recently tried to root my phone but i became aware that the new OS on this phone wont allow root so i ended up with a soft brick phone. i undid it and now this is what im stuck with, i have no idea what to do and i cant even sign into to my google account to access the phone. When i click on the green android to get started it just pops back up and i press force close and it just repeats from there. PLEASE HELP ME!! Oh yeah ive also tried to factory reset the phone by pressing volume up and down but i just get all these green dots on my screen (galaxy looking) so i take out the battery but i need to fix this asap!
Click to expand...
Click to collapse
Dude calm down, it is not a big deal (at least I don't think so). Just go back to recovery (twrp or cwm). Re-flash the ROM you used or if you have a backup then restore from there
Sent from my SAMSUNG-SGH-T769 using xda premium
Okay so, Im a noob at all this and this was my first attempt at unlocking the bootloader.
I followed a website and I tried unlocking the bootloader.
I thought I did it right.
So when the phone restarted, it went to the "Android is optimising" screen
I wasnt there when it happened but when i returned, there were all these popups saying everything crashed (clock, settings, ANDROID)
So i tried shutting it down and hoped that when i restarted it, it would do the optimising again and work
So i restarted, but as soon as the Motorola start screen finished ( the spinning globe thing) the whole phone would crash and would be stuck on a blank black screen.
I can still access the Fastboot screen thing by pressing the Volume down and Power buttons.
Is there anything i can do to fix it?
Please make it detailed or very simple because again, I AM A NOOB D:
PLEASE HELP ME D:
reeved said:
Okay so, Im a noob at all this and this was my first attempt at unlocking the bootloader.
I followed a website and I tried unlocking the bootloader.
I thought I did it right.
So when the phone restarted, it went to the "Android is optimising" screen
I wasnt there when it happened but when i returned, there were all these popups saying everything crashed (clock, settings, ANDROID)
So i tried shutting it down and hoped that when i restarted it, it would do the optimising again and work
So i restarted, but as soon as the Motorola start screen finished ( the spinning globe thing) the whole phone would crash and would be stuck on a blank black screen.
I can still access the Fastboot screen thing by pressing the Volume down and Power buttons.
Is there anything i can do to fix it?
Please make it detailed or very simple because again, I AM A NOOB D:
PLEASE HELP ME D:
Click to expand...
Click to collapse
Go into recovery and do a data factory reset and clear the caches, that should solve the problem.
how?
gee2012 said:
Go into recovery and do a data factory reset and clear the caches, that should solve the problem.
Click to expand...
Click to collapse
so how would i do that ??
sorry i told you i was a noob
reeved said:
so how would i do that ??
sorry i told you i was a noob
Click to expand...
Click to collapse
Have a look in here - http://forum.xda-developers.com/showthread.php?t=2537119 - all the questions and important news are there.
ALSO
You know that after you unlocked your bootloader all your data is gone? You can flash one of the 4.4 images available using one of the tutorials here on XDA (not a shaddy site on the interwebz)
moto g
darkeingel said:
Have a look in here - http://forum.xda-developers.com/showthread.php?t=2537119 - all the questions and important news are there.
ALSO
You know that after you unlocked your bootloader all your data is gone? You can flash one of the 4.4 images available using one of the tutorials here on XDA (not a shaddy site on the interwebz)
Click to expand...
Click to collapse
im sorry, do YOU know how to do it exactly???
and yea i made a backup of all my data (apps, phone stuff like contacts etc.)
Reboot into bootloader, pick recovery, at the picture, press volume up and power at the same time, then use the volume keys to navigate the menu and power key to select.
Note that the recovery is actually broken and the option you have highlighted isn't actually the one that it will select, so you'll have to experiment a little to get the wipe data one.
Did it but back at square ONE D:
Rusty! said:
Reboot into bootloader, pick recovery, at the picture, press volume up and power at the same time, then use the volume keys to navigate the menu and power key to select.
Note that the recovery is actually broken and the option you have highlighted isn't actually the one that it will select, so you'll have to experiment a little to get the wipe data one.
Click to expand...
Click to collapse
Well, i did what you said, when the phone first restarted it got stuck at the globe part so i held power and restarted.
BUT it went to the android is optimising screen. Things were really looking up at that moment but to my luck, it showed the 'message' -.-
"Unfortunately, the process com.android.phone has stopped."
IM REALLY SAD D:
can you please help more?
thanks though because what you said worked just that a new problem came
EDIT: Okay so just after finishing the previous post ^ and going to bed ( cuz i live in NZ ) i kept doing your idea. after 2 or 3 tries IT WORKED DDD
So i tried making sure everything was working. I tried doing that "Motorola Protect Your Phone" thing that wont go from your notification screen unless you do it. But i couldnt because it said -
"The Phone radio is unable to connect to the network. Make sure the radio is on, or if it is on, move into an area with better coverage and try again."
So whats the radio?
I was assuming it was my thing which sends texts and calls but i could text just fine. Is it WiFi? because at the moment i dont have WiFi ;P
Im just getting a bit scared because i read somewhere ( idk where) that your phones radio could get ruined if you attempted to unlock the bootloader O:
Sorry for being so annoying
Thanks for helping me
PLEASE HELP AGAIN D:
My 5 Nexus restart always do
After
How long
I can not know what it was caused
Testing StabilityTest
He stuck a few seconds does restart
What could be the reason for this?
Processor?
Memory?
Help to know hydrate is caused?
Sorry for my bad English
haimmalka said:
My 5 Nexus restart always do
After
How long
I can not know what it was caused
Testing StabilityTest
He stuck a few seconds does restart
What could be the reason for this?
Processor?
Memory?
Help to know hydrate is caused?
Sorry for my bad English
Click to expand...
Click to collapse
Google translate isn't working well do it's hard to understand your problem. My first guess is it's your power button is stuck
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
Google translate isn't working well do it's hard to understand your problem. My first guess is it's your power button is stuck
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
I checked it is not stuck
Was stuck in a course he was not testing StabilityTest
When the probe reaches some numbers ram it to restart Test
My problem is my device does restarting for no reason
I'm trying to figure out what causes it...Maybe not good ram device
haimmalka said:
I checked it is not stuck
Was stuck in a course he was not testing StabilityTest
When the probe reaches some numbers ram it to restart Test
My problem is my device does restarting for no reason
I'm trying to figure out what causes it...Maybe not good ram device
Click to expand...
Click to collapse
Try booting in safe mode. If it still reboots, then flash a factory image with fastboot. If it still reboots then, you've got a hardware problem.
_MetalHead_ said:
Try booting in safe mode. If it still reboots, then flash a factory image with fastboot. If it still reboots then, you've got a hardware problem.
Click to expand...
Click to collapse
I tried that does not help
https://developers.google.com/android/nexus/images#hammerhead
I think the problem hardware you never know what problem?
There is a test that I can do and know exactly what causes it?
My area I live phone repair lab are not good
Do not trust them one shop has been sent to repair He returned device without repair a problem he does not know what the problem is
haimmalka said:
I tried that does not help
https://developers.google.com/android/nexus/images#hammerhead
I think the problem hardware you never know what problem?
There is a test that I can do and know exactly what causes it?
My area I live phone repair lab are not good
Do not trust them one shop has been sent to repair He returned device without repair a problem he does not know what the problem is
Click to expand...
Click to collapse
If you flashed a factory image and it still does it, then it is likely a hardware issue.
Replying to your PM- Boot into safe mode by pressing the power button, and when the reboot menu comes up, press and hold "Power off" until the option to reboot to safe mode pops up. Then just hit OK.
_MetalHead_ said:
If you flashed a factory image and it still does it, then it is likely a hardware issue.
Replying to your PM- Boot into safe mode by pressing the power button, and when the reboot menu comes up, press and hold "Power off" until the option to reboot to safe mode pops up. Then just hit OK.
Click to expand...
Click to collapse
I am now safe mode
What does it do?
Keep it that way?
Check with a recurring problem?
I get calls when I'm safe mode?
It does not interfere with my work when I device safe mode?
haimmalka said:
I am now safe mode
What does it do?
Keep it that way?
Check with a recurring problem?
I get calls when I'm safe mode?
It does not interfere with my work when I device safe mode?
Click to expand...
Click to collapse
Safe mode boots your phone without any 3rd party apps or non essential software. It basically only loads the stuff your phone needs to run which will help to eliminate any apps as the culprit. Yes you'll still get calls, but any apps you use won't be accessible. It's not something that's meant to be used all the time, just for troubleshooting. So, if you still get reboots while in safe mode, that means you either have a hardware problem, or a firmware glitch. But since you said you already flashed the factory image that pretty much rules out the firmware, leaving hardware as being your issue.