Would you take back a phone for this reason - HTC Sensation

I just got my replacement sensation 4g and it is like 2 little dots of light that like idk seep through the screen. Its really not on the screen thqt you touch its on the bottom left corner next to the home button. It is kind of annoying when I take my case off and see them but maybe I will get used to it idk. Would you take yours back for this? I also am having my htc sense keep crashing and my phone randomly reboot itself. On T-Mobile chat they say it is an app causing this and not the phone because they fixed that problem with the last update and want me to delete some apps off my phone to see which app is causing it. Anybody else having those issues?
Sent from my HTC Sensation 4G using XDA App

i'd take it back for sure if it had such an issue... but im not sure whether it is an issue... could you post some pics?

dexter93 said:
i'd take it back for sure if it had such an issue... but im not sure whether it is an issue... could you post some pics?
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Sorry the camera on my phone is the only one I have.
Sent from my HTC Sensation 4G using XDA App

Bottom line, if you aren't happy and able to exchange it, then yes I would.

iverson3-1 said:
Sorry the camera on my phone is the only one I have.
Sent from my HTC Sensation 4G using XDA App
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Power button plus home takes a screenshot
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium

just swap it out if you still can rather than regret it later.

Yea thats bs
sent from my Sensation

Jonny said:
Power button plus home takes a screenshot
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
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Its not on the touch part of the screen. Its on the outer black rim to the edge next to the home button.
Sent from my HTC Sensation 4G using XDA App

Try this: in a (very) well lit room, place the phone in front of a mirror and take a pic with the front cam...
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Genious
sent from my Sensation

vabeachfc3s said:
Genious
sent from my Sensation
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Thank you sir
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I tried and I couldn't see it. I think you can only see it in the dark when its light I couldn't even see it (this is the first day I used my phone without a case with the case on I couldn't see it). But its still kind of annoying. Maybe I'm just being anal.
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Related

Dead pixels?

So I have been using this phone the last day or. Two and just noticed this. There what appear to be a couple black dots under the glass of the screen not sure if they are dead pixels or if it's dust or what the hell it is. Anyone have a clue and if there's anything I can do about it? I also did buy this phone used I dunno if that limits my Options.
Sent from my HTC Sensation XE with Beats Audio using XDA App
I keep exchanging mine at tmobile this phone is starting to suck dust and dead pixels
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Do I need anything besides the phone for the return?
Sent from my HTC Sensation XE with Beats Audio using XDA App
if a pixel is dead would it be black? what if one pixel is blue? That's what wrong with my phone, there is a tiny blue dot on my screen it annoys the **** out of me when the screen is black,
is there anyway to fix that? or would i have to return it?
raul602 said:
if a pixel is dead would it be black? what if one pixel is blue? That's what wrong with my phone, there is a tiny blue dot on my screen it annoys the **** out of me when the screen is black,
is there anyway to fix that? or would i have to return it?
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I had exactly the same, tried to make phone S-on to return and bricked it so def had to go back. swapped it for another one and its fine. Dead pixel can be any colour, mine was blue too, and yes it is annoying. if its under warenty id try and make it sound worse for them to swap it if its quite new. good luck!
oh btw there is no way to fix a dead pixel.
Do I call htc or talk to Tmobile?
Sent from my HTC Sensation XE with Beats Audio using XDA App
Since I'm not orig. Owner
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Bump
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lorddart said:
Do I call htc or talk to Tmobile?
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Try both of them tmobile first then htc
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danmarson said:
I had exactly the same, tried to make phone S-on to return and bricked it so def had to go back. swapped it for another one and its fine. Dead pixel can be any colour, mine was blue too, and yes it is annoying. if its under warenty id try and make it sound worse for them to swap it if its quite new. good luck!
oh btw there is no way to fix a dead pixel.
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They let you return a bricked phone?
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Hey guys just bringing this back for a minute to see if anyone knows if it is possible. I have a sensation I bought on cl if i call tmobile regarding the dust under the screen will they replace it even if it shows I didn't buy it on contract or whatever?
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Skin, cases and touchscreen

It seems like everytime I put a case or skin on my phone the touch screen becomes really really glitchy and jumping. Super annoying, I have read the touch screen issue with grounding but just wanted to ask those of you who have skins on your phones experience this without any hacks to the grounding pin?
This happens on every ROM I put on...
Sense 3.0 and 3.5, Miui, and CM7.
Edit: When using the phone without a skin or case, works wonderfully.
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I'm using the case-mate barely there case and dont have any issues. That seems kinda weird. What case are you using?
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I'm using a vertex case right now.
Can you tell me if your phone says Made in China or Taiwan and the screen panel please?
My wife's Sensation suffers from the same thing.
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Sorry it took me so long to get back to you I'm at work. My phone was made in Taiwan and I'm not sure what the screen panel number is where can I find that?
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It's ok bud.
To check the panel you can:
Download terminal emulator and note everything from market, then open terminal emulator and type: dmesg
Press and hold down anywhere on the screen and copy all
Then open note everything and copy the everything here
Tap menu button within note everything and look for Panel
You should see something like Panel_Auo or Panel_Sharp
Thanks man for your help
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Morning Bump
Am I the only one?
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Im using TPU case. Nope, did not face such problem. I also think you are suffering the grounding problem
Sent from my HTC Sensation Z710e using XDA App
naimmkassim said:
Im using TPU case. Nope, did not face such problem. I also think you are suffering the grounding problem
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Yes I am
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naimmkassim said:
Im using TPU case. Nope, did not face such problem. I also think you are suffering the grounding problem
Sent from my HTC Sensation Z710e using XDA App
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Where was yours made?
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moshe22 said:
Where was yours made?
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I have asian version. Made from taiwanese.
Why you dont try the solution by pull up a little bit of the grounding pin as can be seen in the u tube?
I suspected, maybe due to you always open the back cover to much could cause the grounding pin pull inside..just my 2 sen..
Sent from my HTC Sensation Z710e using XDA App
How do you like your Vertex case? I am thinking about buying one and cannot find anything on the internet about it.
This >> http://forum.xda-developers.com/showthread.php?t=1385439
solved my problem with a glitchy touchscreen..
galaxyhtc said:
How do you like your Vertex case? I am thinking about buying one and cannot find anything on the internet about it.
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I've got a vertex and really like it. Its the only case I found that has cut outs for all t the holes in the rear cover, and it looks and feels really nice. I had a tpu case before it which was decent but the naztech vertex is better.
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Dead pixels?

I have noticed at the top of my screen in the notification bar clock there's a 1 to 2 mm line of black no matter what's on the screen colour wise. I have turned the screen off and put it under a bright light and found no dust evidence. So it must be dead pixels, Is there nothing I can do about this? Will it get worse over time?
Sent from my HTC Sensation Z710e using XDA App
Never noticed such an issue. But it could be a stuck pixels instead of a dead pixels.
Search for "Dead Pixel Detect and Fix"-App it could fix your problem.
(sry can't give you a external link, cuz it's my first post )
Thanks, found it and used but didn't work.
Sent from my HTC Sensation Z710e using XDA App
Hm sorry for you.
Are you using stock or a custom ROM ?
If so maybe give it a shot on an other ROM ?
Try looking at those pixels with full screen images of single colours at full brightness. If you don't find anything wrong around the pixels then there isn't anything wrong.
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Tried that with 4 different colours and it stayed the same, every thing else on the screen is fine apart from a 1 to 2 mm black line just above the time above the time in the top right hand side of the screen.
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Had the exact same problem. Sent it HTC and they confirm its a hardware problem covered under warranty. Still waiting to get it back though! :S
When did you send it?
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kpf16 said:
When did you send it?
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4th of November. I should be getting it back this week hopefully!
petrosk73 said:
Had the exact same problem. Sent it HTC and they confirm its a hardware problem covered under warranty. Still waiting to get it back though! :S
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It was in the same place? Not sure It's worth sending back so long for such a small fault which you can hardly notice. Unless it will get progress and get worst?
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I think dead pixels tend to get worse over time. That was the reason why I sent it back in the first place. I don't think this kind of delay is norm. I was told that they were missing a part and they had to wait for it to come from abroad, hence the delay.
What to do with a phone I got of eBay and have branded from Orange to stock sin free. Do you think they will honors the hardware warranties.
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ruler89flex said:
Hm sorry for you.
Are you using stock or a custom ROM ?
If so maybe give it a shot on an other ROM ?
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Click to collapse
Stock ROM
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kpf16 said:
What to do with a phone I got of eBay and have branded from Orange to stock sin free. Do you think they will honors the hardware warranties.
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They should honor the warranty, I had a phone bought from Mobicity in Australia and then I moved to Croatia. After a couple of months I had a dust issue and I sent a e-mail to the authorised servise in Croatia and they checked the IMEI if it is covered. I also dod S-ON and flashed an Asian RUU just to be safe.
I have a green dead pixel near the top left had it since day one :/
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696kris969 said:
I have a green dead pixel near the top left had it since day one :/
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Was it very small and did it get worse? Did you send it off to HTC?
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The pixels stay the same when tested with every colour including back I can still notice it.
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*black.
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i might be a little late here, but did any of the guys with the various problems mentioned in this thread got their issues resolved ?
I am facing the same problem with these stuck pixels so any help is greatly appreciated

Youtube

When i watch videos in landscape mode every damn time it puts the brightness to 0% when i touch the screen it takes it back to 100% but after a while back to 0 again reallly annoying any workarounds known?
Thanks.
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Any1?
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I don't know what your setup is, but you may want to post this in your rom's thread to see if others experience the same...
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2
GROGG88 said:
I don't know what your setup is, but you may want to post this in your rom's thread to see if others experience the same...
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2
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I dont think its rom related mate i tried it on every rom same issue :/
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You sure you're not covering the light sensor with your finger while on landscape mode?
Sent from my Sensation using Tapatalk 2
I actually had this happen to me earlier today, I'm running the new CoinDroid and after I watched a youtube video my screen brightness went all the way down.
geoffcorey said:
You sure you're not covering the light sensor with your finger while on landscape mode?
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Absolutely sure this is reallly weird..
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JustinRawr said:
I actually had this happen to me earlier today, I'm running the new CoinDroid and after I watched a youtube video my screen brightness went all the way down.
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It happened to me on every rom have you found a fix ?
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Any1?
Sent From My Sexy Sensation.
??
Sent From My Sexy Sensation.
Nope still no fix here :/
JustinRawr said:
Nope still no fix here :/
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Damn really need to get this fixed btw i noticed that there is no sound coming from the front grill is that normal??
Sent From My Sexy Sensation.
Same thing happens to me on the most popular ROMs too. No workarounds at the moment.
I believe is a bug within the YouTube app
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Yeah i think so its the app itself can't wait for it to be fixed :!
Sent From My Sexy Sensation.

touch problem... :(

hi all, my sensation xe keeps on screwing me up with touch problemz...
having listened to some music, when it gets a little warmer in its bottom, touch quality gets terrible, in a way that i have to tap the screen several timez til it'll let me unlock the screen. of course this issue persists when the phone is lied on its back. n i'm sure that it ain't relevant to softwarez or rom. only hardware i think.
what do u suggest for me to do? n what's ur opinion about putting a little alumminium foil on the metal part on its back connecting it to the back cover? plz hel me
Sent from my HTC Sensation XE Using TapTalk
Did you tried the issues for here -> http://forum.xda-developers.com/showthread.php?t=1239238
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seb_labine said:
Did you tried the issues for here -> http://forum.xda-developers.com/showthread.php?t=1239238
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Yes buddy, i did
Seems almost fixed
Thx
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No prob
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