This seems to be an existing issue as plenty of people online are reporting it but nobody seems to have settled on a reason or a fix.
Basically... I bought my wife a Desire S, unlocked, from a store in Dublin, Ireland. She's been using it on the Meteor network since December 25th, until two nights ago when she lost all service. Now when you try to connect to her network you get the error, "Your Sim card does not allow a connnection to this network". This has happened with any simcard we put into the phone, and all of those simcards including the one she was using when it failed, work in other handsets (my Nexus S, her old HTC Hero). GPRS data is still transferring although the phone gives no indication that this is happening.
I've tried several of the reported "fixes" that i've found online, pulling the battery, disabling the radio, etc and none have had any effect. I just did a factory reset and that has had no effect. When I boot into recovery it says *locked* at the top, but I assume that refers to the bootloader rather than the sim lock.
I assume it's as is from the factory and that no alternative radios were flashed prior to purchase. We haven't done anything in the way of custom roms/radios/recoveries with this phone, my wife isn't technical enough to do so.
I don't want really want to unlock/root if I can help it as i've contacted HTC and want it to fall under warranty if necessary. I haven't gone back to the vendor yet as they don't open until tomorrow. It's not the most upmarket shop in the world and I paid cash, so while I don't forsee any problem with an exchange etc, I don't want to have to rely on it either.
Android version: 2.3.5
Sense version: 3.0 (OTA update)
Software version: 2.10.401.8
Any help would be really appreciated...
Before you try anything else, have you run an IMEI check to make sure that the phone isn't blacklisted by the networks (reported as lost, stolen, suspicious behaviour etc)?
https://prod.eie.net.au/portal/template/MYMIMEIInquiry.vm/action/IMEIInquiryAction
If this one falls over then just Google "IMEI checker free" and have a play.
If is comes back clean then take it back to the shop - they have the first responsibility, especially after such a short period of time.
Thanks for that, I was scouring the internet for something that would check that.
"Your IMEI Number is currently unblocked."
Which is good news I suppose although it doesn't help me much.
My only issue with bringing it back to the vendor is that I bought it from an internet cafe in Dublin which also sells unlocked phones*. I could have gone with a reputable online provider but I was also short of time. I did get a receipt and full warranty with it though. I was hoping I could solve this myself to avoid having to rely on the shop, but we'll see how they are at after sales service tomorrow.
Thanks again.
* I did this for a reason, the networks don't sell unlocked phones and even pre-paid are network locked for up to the 12 months. We're leaving Ireland soon so this was a necessity.
Related
I owned this information to this forum:
After many workarounds and trials/errors, I called to HTC-US explaining my problem with my TyTN II.
They worked in following way:
1. I sent them, to my cost, the phone (they asked to send only the phone without battery, back cover and SIM)
2. They took in deposit the information of my credit card just in case they needed to use it for a payment if the repair is out of the warranty. If this were the case they would inform me the amount and I had to decide to make the repair and pay the charge or not to make it.
They told me that they had to change the phone main board: I believe that everyone who has a similar problem like mine (bad or not connection to the 3G network and sluggish touch screen) should contact HTC-US to Customer Care Department, 1-888-617-1113, M-F 9AM - 6PM EST.
In my case the phone was in warranty (although I flashed the Hard SPL in the phone, but the hardware was untouched). Therefore, I had to pay…zero. And they returned my phone in just 4 business days.
My phone is working very good, always connected showing an H indicating the use of a HSDPA network.
The cost of the solution was $ 20 by the FedEx service to send them the phone. Good deal.
I am having those exact same issues, and an additional one when using bluetooth, I FREQENTLY lose connectity, and/or drop calls. I also called HTC, they told me as my phone was an at&t TiLT (unlocked-because I moved to Australia), that wouldn't allow any hotfix downloads, ROM Updates, nor would they do for me what they did for you.
I called at&t and said the same thing, but if you think customer service when you are a customer is bad with at&t, try AFTER your a customer, they honest to God laughed when I suggested they should help me make some Bluetooth Hotfixes, and a ROM update (I believe there have been 2 since my version), and lastly, it gets worse, even if i miraculously found the hotfixes, ROM versions, etc. I OWN A MACBOOK PRO, and I don't think I'm nrave enough to attempt my first ROM update for Win XP through VMWarefusion, through a MAC OS X 10.5.6. I am glad for you though that you got that done. I am even an HTC e-club (I think that's what they call it) but no matter, to them it's not an HTC phone, which is SO MUCH BS! Anyway, congrats, if you hear of anyway I can circumvent HTC and get what you had done, PLEASE help a dude out and let me know. Regards, Shogunzero
shogunzero said:
I am having those exact same issues, and an additional one when using bluetooth, I FREQENTLY lose connectity, and/or drop calls. I also called HTC, they told me as my phone was an at&t TiLT (unlocked-because I moved to Australia), that wouldn't allow any hotfix downloads, ROM Updates, nor would they do for me what they did for you.
I called at&t and said the same thing, but if you think customer service when you are a customer is bad with at&t, try AFTER your a customer, they honest to God laughed when I suggested they should help me make some Bluetooth Hotfixes, and a ROM update (I believe there have been 2 since my version), and lastly, it gets worse, even if i miraculously found the hotfixes, ROM versions, etc. I OWN A MACBOOK PRO, and I don't think I'm nrave enough to attempt my first ROM update for Win XP through VMWarefusion, through a MAC OS X 10.5.6. I am glad for you though that you got that done. I am even an HTC e-club (I think that's what they call it) but no matter, to them it's not an HTC phone, which is SO MUCH BS! Anyway, congrats, if you hear of anyway I can circumvent HTC and get what you had done, PLEASE help a dude out and let me know. Regards, Shogunzero
Click to expand...
Click to collapse
Just because your phone is sim unlocked, doesn't mean none of the rom upgrades or hotfixes won't work. It still has an AT$T rom. Just boot into Windows XP, connect via active sync 4.5 and download and flash away. I do it all the time on my Intel Imac with Bootcamp. never ever a hitch.
These are the only rom upgrades and hot fixes for the Tilt. There are also some great custom roms and flashing tutorials here to make your phone run better than AT$T ever thought of making it run.
A sim unlock does not affect your rom. AT$T are full of crap. As is HTC. I would love to be an HTC Tech. Connectivity issue ? Replace the motherboard.
Wifi won't work? replace the motherboard. Stylus broke? Replace the motherboard. I cannot remember talking to one person who has sent their phone to HTC for repairs, and have not had it sent back without being diagnosed as a bad motherboard. The lucky ones are the ones that get it covered under warranty.
I can't connect to XDA is the server down? Replace the motherboard
http://www.htc.com/us/supportdownloadlist.aspx?p_id=67&act=sd&cat=all
Oh boy. I've done something ..interesting.. to my new nexus s. Could you guys help me?
Okay, So I've been running miui for about a month now, and today I decided I will try the oxygen rom, along with a new radio (K3B). I flashed the radio over miui and all was fine.
Next I wiped and installed oxygen. No service. I couldn't even view available networks. I had a play around with the service menu (*#*#4636#*#*) and changed regions etc, but no luck.
The next thing I did was to try and revert to stock, by following the unlockrs guide (http://theunlockr.com/2011/01/20/how-to-unroot-the-nexus-s/). This seemed strange to me, as it was only a nandroid backup. Now I'm on 'stock' with no cell radio and a small wifi only tablet.
So, my real question is, can I fastboot or ODIN back to complete stock (radio, system, recovery, etc) or are there any other fixes for this problem?
Thanks! I'm desperate :S
Which Nexus S you got? Which ROMs you flashed exactly? Which radio did you flash, never heared of KB3b?
I'd assume you have a i9020T (since you used the GRH78 nandroid backup)? Then you could use the ROM in my sig to flash back to stock.
However, I never flash any nandroid backup that isn't my own, especially if they are crossing release numbers, eg 2.3.5 to 2.3.3.
I have the i9020T, flahsed the XXKB3 Radio (see here: http://forum.xda-developers.com/showthread.php?t=1116884).
I don't think flashing back to stock helps too much
Go here and get yourself a flashable full ROM for the i9020t, it will include a fitting radio (and a stock recovery). Remember to wipe everything before installing the ROM via cwm recovery. I'd also format stuff in "Mount and storage" (except sdcard for obvious reasons ).
Tried that. No success. I also used ODIN to revert to stock again. No success. Tried all the radios available for i9020t, none of them work.
My IMEI is intact still, my baseband /should/ be working, I really don't see anything more I can do except assume its a hardware issue. I'll give samsung a call now and see what I can do. Thanks for your help.
Maybe your carrier banned your IMEI for w/e reason.
Sent from my Nexus S using XDA App
I've tried multiple sim cards, and even if my carrier did block me (why would they do that?) I would still be able to at least view other network operators (and mine) in the Mobile networks menu.
Well multiple sim cards NOT working in your device could mean your IMEI is banned. Carriers block IMEIs for several reasons, stolen phones, contract abuse, carrier crossing, unpaid bills, etc etc.
Contact them and ask. If they didn't block anything you're still one step closer to solving the problem, next step exchange the SIM card, final step would be to contact Samsung and have them check for faulty hardware.
I'm starting to think thats the case.. My original sim card is dead and won't work in other phones now.
What I really don't understand is why they would blacklist me. I've been with my carrier for two years, since they started up. I'm a prepaid customer, so no unpaid bills. My phone is brand new, purchased it at Best Buy in the US four weeks ago
Maybe they were mistaken? I'll call them later in the day.
Ugh. I talked to my service provider, they said they couldn't do anything and were very unsure. They handed me over to samsung, who were unbelievably unhelpful and told me to turn my phone off and on, and that they couldn't do anything more. Just sent an email to my service provider hoping I get someone more 'higher up' who can deal with it.
My phone HATES my SIM CARD, First off i rooted my phone, its fully unlocked and has been just fine for over a month. I'm using FIDO but its an unlocked Rogers phone. (SGH-I727R model) and original FW and everything. made a couple of phone calls in the morning and the when i got home i noticed that my phone displayed "unregistured SIM" so i tried reloading sim card, reboot and so on over and over again. and it didnt work. so put the sim card in my 4year old phone, and it worked.
try calling fido aswell as rogers.. they said, sim card might be old and there is a conflict with the NEW phone. so i went to futureshop talked with the dude got the NEW sim card and tested it out with no success. again tried it with old phone, WORKS..
now you think maybe the phone might be locked somehow... NOPE. i even tried dude's sim card and he is on another network. (NOT rogers or fido) WORKED with his sim, proof my phone is totally unlocked to any carrier.
NEW SIM Card Doesnt work with my phone but worked perfectly with buddies SIM CARD on another carrier?!?!... lol
and now it shows "no service"
PLEASE HELP.
Update
i have just formatted, cleared cache and factory reset and it still says the same ****. no service... anyone help? i'm dead in the water here..
I had the same problem, I had to switch carriers then my phone started working properly, Honestly I think its the company...
Update
well, it looks like i hit rock bottom. i even installed the new ics rom and its still doesn't take my SIM card. I'm pissed. i need to dump this phone and get a working one. I can't switch over to rogers, I hate them. and when i go on vacation this phone will be a brick if i cant insert everyone elses sim cards around the world.
and i dont think its the company's fault. i have a feeling its because its rooted or something along those lines.
maybe i will wait for the new galaxy sIII and dump this ****. $$560 wasted. i feel soo stupid for getting this phone.
hi,
What have you used to unlock sgh-i727? I have one and need to unlock it so can switch to other provider then ATT.
when i bought the phone it came unlocked. you must goto a website and give them your imei # that is on your phone. and they will sned you a unlock code upto 2 hours later.. DONT try and guess the code. and you will have to pay a fee but it will be minimal. $3-10
Final UPDATE, i went to rogers and got the phone on a contract for $50 and now i think i will give this to my mother to use for pics and ****. i have not a clue what to do with this thing.
And now it works
How reliable is that, i went out and bought a second phone from rogers and after a couple of days of my old phone not working with any sim card, Now it works with both rogers and Fido. Now i am stuck in a 3yr contract and have 2 of these phones. anyways i will try and get rid of my stupid contract. its only been a couple of days and "buyers remorse" law states that you can get out of any contract within 15 days of when the contract was signed.
Same Here
Strange - I had the EXACT same thing happen to me as well. Funny thing is it happened the same day as your first post about this issue on Jan. 25. I am on FIDO as well and had a working, unlocked i727R I bought off eBay from Basatne Electronics.
It was unrooted and working perfectly for a month and a half. All of a sudden I got ‘no service’ and sometimes ‘unregistered sim’ when I rebooted. I tried 6 different sim cards from FIDO and Rogers that worked on other phones and same thing. I cleared cache and did a reset. Same thing. I brought it to FIDO and Rogers and tried their demo sim cards in it. Same thing.
Finally I called Samsung to sent it back to them for ‘repair’. They sent me a UPS label and I sent it to Service Absolut, Samsung’s repair subcontractor in Montreal. It was there for over a week now. Their communication is terrible – it just says ‘open’ or ‘close’ on Samsung’s tracking website, so I called Absolut themselves yesterday asking for the status/tracking number. They said they were going to ship it yesterday even though my repair ticket online said ‘close’ since last wednesday.
I find this really strange, especially since your phone seems to have done the same thing as mine right around the same time. I figure it was Rogers/Fido that messed up their network somehow. Two working Rogers sims didn’t work in it either. My sim card was working on my old blackberry still. My IMEI didn’t appear in any blocked IMEI lists I looked up.
I just got my phone back today 10 minutes ago and it works again. It says 'full software upgrade and reset' on the repair list I got back, although I didn't mod my phone in the first place. At least I had my backup blackberry. Still pisses me off – I spent hours trying to figure out what was wrong with it and I wiped all my apps when I did a reset, so I’ll have to load them all up again and set up my phone.
Just weird.
And Again...
Well, it seems it just happened again.
After a month and a week or two of working perfectly (same length of time as last time), my i727R now says 'No Service' again for some reason on FIDO network and won't connect to anything except through Wifi.
I didn't install any new software or change any settings when it happened.
It was working one minute, put it in my pocket and a couple minutes later it says 'No Service', even though I have always had service before in the area I am in right now.
Does anyone have a clue what can be causing this?
Network, Software (some kind of timer somewhere that would shut off connection), Malware?
This is driving me nuts - I don't want to have to send it back to Samsung again.
Last time Samsung said they reflashed the software when I sent it back.
I don't know why I would need to do that since it was working just fine and I wasn't messing around with any settings before it started saying 'No Service' - same thing happened last time.
So, I have an S10e (SM-G970U) that was bought from Verizon a while back. The phone was set up on a Verizon post-paid plan, but was later switched to prepaid. The phone worked fine for months, but about a week ago, the phone randomly stopped making and receiving calls, texts, and the ability to use mobile data. It was taken to Verizon, and they tried "all they could" in their words, which included a new SIM card, resetting network settings, and eventually a factory reset from settings. Nothing seemed to work, and they gave up, claiming it "seemed like a bad antenna." They did call their "tech support" who claimed the most recent Android 11 update supposedly caused an issue with mobile network connection with the Verizon S10e devices, which I haven't heard of, but didn't know. He claimed a reset would fix it.
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out. Their only claim was that when an AT&T SIM was inserted, it was able to connect to the network, but never tried to make any calls due to the SIM not being activated. I assume this is due to someone trying to "help" inserting an activated AT&T SIM into the slot when testing, which I assume ended up installing the carrier branded version of the firmware. They gave a couple possible reasons, but neither seemed to make sense.
Since it had the AT&T bloatware and was working with only AT&T SIMs, I decided to flash both the VZW G970U firmware (the earliest version I could to ensure the supposed "issue" from Verizon support wasn't a problem) and the G970U1 firmware. Both firmware flashes have seemed to have done nothing, as the phone is still having the issue. Most times, it will connect to the Verizon network, but the signal seems to rise and fall quickly (like the bars going from 5 to 1 to 3).. Still no calls, texts, or data, though. I have no idea what's going on, at this point, honestly. Any ideas?
Hardware problem
iBowToAndroid said:
Hardware problem
Click to expand...
Click to collapse
LanGar21 said:
Since none of that fixed it, it was taken to a shop to be inspected. They claim the phone has nothing wrong with it. So, that, in theory, rules hardware issues out.
Click to expand...
Click to collapse
If the people it was taken to were competent and did their jobs correctly (one of the best around, according to reviews and carrier recommendation), their diagnostic results show no hardware damage to the phone. Then again, their explanation for the problem was that it had been locked to ATT network (a Verizon bought phone that never had any affiliation with another carrier, aside from Verizon and a month-long stint with Straight Talk). Some idiot she knows that used to work for a Verizon retailer popped his ATT SIM in there, and it flashed ATT firmware.. Their POSSIBLE solution was to try and have it network unlocked from ATT. As we know, though, the IMEI obviously did not change, and the process of confirming the identifier is done on the mobile network level. Therefore, flashing a different carrier's firmware won't do much (permanently), aside from changing the boot screen and bloatware apps. We even tried to explain to the guy that the ATT SIM had never been popped in until after the problem began, as there was no reason to beforehand. I also mentioned I had flashed firmware multiple times before I ever came to him, to no avail. I should've pushed harder, but I had been out all day, frustrated and ready to go home.
It's been over a month since that issue began, and I haven't thought much of it lately.. We've since found her a new phone (and stowed the other one in a drawer). Those guys did blurt some moronic statements.. In hindsight, I'm not too sure I should trust their judgement after hearing what I did. Maybe it was an antenna issue or otherwise hardware, but I sort of assumed if anyone can happen to keep a repair shop open, they'd at least be able to complete the simple tasks fairly easy. I don't know. I'm not paying another repair shop to find out, though.
I had a very similar problem where my phone would just randomly lose all connection for about a minute, then it would reconnect I would start doing whatever I was and it would do it again and this one on for months. I took it to AT&t and they told me to replace the SIM which I did and it didn't work. after a couple updates it fixed itself.
Hi,
I bought the phone about a year ago, secondhand from the local ecommerce. The phone still had android 10 so I updated it to 11. It was fine, until a few months later when it started to lose cell service. It could be solved by turning airplane mode on-off or restarting the device back then, but now I can't get service at all.
Pixels isn't officially sold in Indonesia, and it was most likely bought in Japan. I can see the "osaifu keitai" app but also a load of Verizon-related apps/activities. I'm not sure if this is a locked phone, not only because I've unlocked the bootloader easily (like a regular phone), but I also only have "Sim 1 not allowed" or "Phone not allowed for voice" notifications instead of "Contact Verizon" or something like that.
Here's the thing though, I can't get service with almost all major carriers here (Telkomsel, Indosat, XL), but I can with Smartfren, even surf the internet with LTE, but still can't make a call or dial USSD codes. I have done this guide, also manually select a network from settings, 4636, even locked freq band with Network Signal Guru, still no luck and I'm out of ideas now. Whether it's the official build from Google or rooted LineageOS (what I use now), it's always the same.
Please help. Thanks in advance.
Hope I'm not too late to reply.
Hi, I'm currently using Pixel 3a XL that i bought around 4 months ago, "blackmarket" phone is banned in Indonesia so this tend to happen. Government blocks the "blackmarket" phone's IMEI because the IMEI in our phone is made by "injection" or sort (yeah, your provider is connected to your IMEI code, i don't know how it works) and that is illegal because we don't pay tax for the phone. In my experience of buying "blackmarket" phone, i had to send my IMEI image to the seller as for "warranty" purpose, if that didn't happen to you when you were buying the phone, it's better to use third party store to restore/inject new IMEI, don't forget to move/backup your data before doing it.
cliffflip said:
Hi,
I bought the phone about a year ago, secondhand from the local ecommerce. The phone still had android 10 so I updated it to 11. It was fine, until a few months later when it started to lose cell service. It could be solved by turning airplane mode on-off or restarting the device back then, but now I can't get service at all.
Pixels isn't officially sold in Indonesia, and it was most likely bought in Japan. I can see the "osaifu keitai" app but also a load of Verizon-related apps/activities. I'm not sure if this is a locked phone, not only because I've unlocked the bootloader easily (like a regular phone), but I also only have "Sim 1 not allowed" or "Phone not allowed for voice" notifications instead of "Contact Verizon" or something like that.
Here's the thing though, I can't get service with almost all major carriers here (Telkomsel, Indosat, XL), but I can with Smartfren, even surf the internet with LTE, but still can't make a call or dial USSD codes. I have done this guide, also manually select a network from settings, 4636, even locked freq band with Network Signal Guru, still no luck and I'm out of ideas now. Whether it's the official build from Google or rooted LineageOS (what I use now), it's always the same.
Please help. Thanks in advance.
Click to expand...
Click to collapse
cliffflip said:
Hi,
I bought the phone about a year ago, secondhand from the local ecommerce. The phone still had android 10 so I updated it to 11. It was fine, until a few months later when it started to lose cell service. It could be solved by turning airplane mode on-off or restarting the device back then, but now I can't get service at all.
Pixels isn't officially sold in Indonesia, and it was most likely bought in Japan. I can see the "osaifu keitai" app but also a load of Verizon-related apps/activities. I'm not sure if this is a locked phone, not only because I've unlocked the bootloader easily (like a regular phone), but I also only have "Sim 1 not allowed" or "Phone not allowed for voice" notifications instead of "Contact Verizon" or something like that.
Here's the thing though, I can't get service with almost all major carriers here (Telkomsel, Indosat, XL), but I can with Smartfren, even surf the internet with LTE, but still can't make a call or dial USSD codes. I have done this guide, also manually select a network from settings, 4636, even locked freq band with Network Signal Guru, still no luck and I'm out of ideas now. Whether it's the official build from Google or rooted LineageOS (what I use now), it's always the same.
Please help. Thanks in advance.
Click to expand...
Click to collapse
Hope I'm not too late to reply.
Hi, I'm currently using Pixel 3a XL that i bought around 4 months ago, "blackmarket" phone is banned in Indonesia so this tend to happen. Government blocks the "blackmarket" phone's IMEI because the IMEI in our phone is made by "injection" or sort (yeah, your provider is connected to your IMEI code, i don't know how it works) and that is illegal because we don't pay tax for the phone. In my experience of buying "blackmarket" phone, i had to send my IMEI image to the seller as for "warranty" purpose, if that didn't happen to you when you were buying the phone, it's better to use third party store to restore/inject new IMEI, don't forget to move/backup your data before doing it.