I've been searching for a thread in wich this was allready posted, but I couldn't find one, anyways... as the title suggest I bought a SE Wt19i unlocked it's only 1 day old and it keeps reseting at random intervals, somewhere like 20 resets every 5 hours, I've done a factory reset, I've done a format SD card, I've searched the topic on official sony ericsson site and alot of people have this issue and sony suggested we take the device back to the shop and ask for a replace, well gj sony but a problem that occurs on more than 1000 devices is no coincidence.
If any of you found a resolve I would appriciate it if you would share it with us SE Wt19i loosers .... btw I did 3 factory resets, and I updated the phone
Carrier : unlocked
Having the same problem here. Nothing seems to help. I even reinstalled the phone software and it still restarts around 10 times every hour.
it stopped reseting as soon as I pluged in it's original card with 2Gb, now it's not really a walkman... with ony 2 Gb or music , so the issue may be the speed class of the card.
I'm using the SE provided MicroSd and I still have the problem. The only workaround I found for this problem is to switch on Tethering. Your battery will drain fast, but at least it doesn't have random reboots.
This one is actually new to me. I spend many hours each day in the official Sony Ericsson Support Forum and I have not seen this before.
If the only way to get the phone working again is to turn on tethering something's clearly wrong.
If you already have updated or repaired the software with PC Companion I suggest you try to start the phone in safe mode just to rule out the possibility of a 3rd party app/service causing this. Press and hold the Menu button during start up to get it in safe mode. This will bypass all 3rd party stuff. If the reboots still occur after this you might want to consider sending the phone to a service center.
I should also add that we're soon going to start a roll out of a new software (planned for week 2). This is meant to improve the memory handling to avoid reboots. Not sure your problem is related to this though but it could be an idea to wait for this to see if it solves the problem.
Check with the local support teams to get info on the service locations.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Sony Ericsson Answers Team
i had the same problem before until i changed my sim card. maybe the sim card has the problem
Markus-SEAnswers said:
This one is actually new to me. I spend many hours each day in the official Sony Ericsson Support Forum and I have not seen this before.
If the only way to get the phone working again is to turn on tethering something's clearly wrong.
If you already have updated or repaired the software with PC Companion I suggest you try to start the phone in safe mode just to rule out the possibility of a 3rd party app/service causing this. Press and hold the Menu button during start up to get it in safe mode. This will bypass all 3rd party stuff. If the reboots still occur after this you might want to consider sending the phone to a service center.
I should also add that we're soon going to start a roll out of a new software (planned for week 2). This is meant to improve the memory handling to avoid reboots. Not sure your problem is related to this though but it could be an idea to wait for this to see if it solves the problem.
Check with the local support teams to get info on the service locations.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hello Markus,
How can this be new to you when this is the exact same problem mentioned in the Neo V reboot problem thread in the Sony Ericsson Support Forum that you regularly reply to? In fact, I got the solution of preventing restarts by using tethering from another of the Neo Reboot threads in SE Support forum.
I've tried everything, running in safe mode, re-installing the software, repairing, uninstalling the uninstallable pre loaded apps. Nothing works.
The fixes that do work drain the battery in like 4-5 hours. But, this is a better option than having random reboots every 5 minutes.
I've found that having the walkman player always on and playing in zero volume seems to stop the reboots. Also, using an application that always keeps the display on also seems to solve the problem. Both these methods use battery too much and the phone heats up. I only hope that the update you're going to release on the 2nd week of January fixes this problem or you'll see a mass of SE Xperia handsets returning to Sony Ericsson.
I don't know why everyone says this, but this is not an uncommon problem. 2 of my friends have the same problem and both use different Xperia models. The problem is so common that searching for 'Xperia Reboot' or 'Xperia Restart' on google gives a ton of results pointing to discussion threads such as this.
darklift said:
Hello Markus,
How can this be new to you when this is the exact same problem mentioned in the Neo V reboot problem thread in the Sony Ericsson Support Forum that you regularly reply to? In fact, I got the solution of preventing restarts by using tethering from another of the Neo Reboot threads in SE Support forum.
I've tried everything, running in safe mode, re-installing the software, repairing, uninstalling the uninstallable pre loaded apps. Nothing works.
The fixes that do work drain the battery in like 4-5 hours. But, this is a better option than having random reboots every 5 minutes.
I've found that having the walkman player always on and playing in zero volume seems to stop the reboots. Also, using an application that always keeps the display on also seems to solve the problem. Both these methods use battery too much and the phone heats up. I only hope that the update you're going to release on the 2nd week of January fixes this problem or you'll see a mass of SE Xperia handsets returning to Sony Ericsson.
I don't know why everyone says this, but this is not an uncommon problem. 2 of my friends have the same problem and both use different Xperia models. The problem is so common that searching for 'Xperia Reboot' or 'Xperia Restart' on google gives a ton of results pointing to discussion threads such as this.
Click to expand...
Click to collapse
The update does not help WT19i stop reboot.
(4.0.2.A.0.58)
What else can I do?
@darklift,
I have of course seen the issue or reboots since I've been quite active and keep track of that thread in our own forum. I can however not recall the tethering option to be a working solution. Fully possible someone have said it before but I can't remember that.
@thuhue,
That's a different update.
The software version we release to fix the reboots with is called 4.0.2.A.0.6x.
The global roll out will start next week.
Hey man, where did you get it unlocked from?
From w w w.telefonultau. eu
Related
Hi guys,
It seems that after receiving the new OTA update I ran into some issues.
My problem is that after installing the update my phone started to occasionally refuse to unlock the screen after pressing the power button.
If I connect the charger the screen unlocks but otherwise I have no option to unlock it.
I did a Factory restore (of course I lost every bit of apps I had installed - even tough I had the Backup settings activated-) and it seems that I'm seeing the same problem a few times a day.
Has anyone encountered this issue?
The phone is bought from Vodafone and original software installed.
Haven't rooted or S-off it.
Thanks
if ur phone is s-on and have same issue like s-off phones thats actually good news..seems that HTC messed up something...maybe is good advice for u to give phone to repair service if is s-on and see what thay can say about that.
I actually had that bug BEFORE the update, but not after. Instead of that, HTC Locations stopped working after the update and still is refusing to start even after factory resets and reinstall.
I have tried to contact HTC through their website to ask wheter something can be done about the issue, but the "Email Us" form doesn't seem to be sending anything after pressing submit and the "Chat with Us" form just shows blank white... I tried them on IE, FF and on my phone but they all show the same kind of behaviour.
It's really beginning to get irritating...
Clearly a software issue if it really happened after the OTA.
Wiping your Cache, Dalvik-cache partitions along with your Data (Factory Reset) should be able to refresh your phone as a "brand-new" one. That is if you can.
Stock recovery has an option to wipe Data and Cache.
If these still doesn't work, shove it to HTC's arses.,
Just kidding..
Send it for repair or maybe show it first to them.
some more bug.
-> live wallpaper sometime hang.
Starting yesterday I disabled the new feature "Trace keyboard" and since then the phone unlocked everytime.
Has anyone else kept this option activated and working ok?
2.3.5 OTA suxxxxs
Hi All,
I got OTA 2.3.5 Sense 3.0 on last Friday.
Since I have the screen problem = after a call sometimes I cannot unlock the screen with power button. If connect to the charger it's unlock and after the
power button works again. My phone is S-ON, fully original.
And I have 2 friends, they have Desire S and got this update too,
and after it the problem appear on their phones too.
So I think something wrong with new OTA update.
And I also notice the TTS Service, don't work too, it's always
halted.
(I made a factory reset and my friends too, but we have this problem too)
Any idea?
Everybody "got" this bug with OTA?
Bye,
Istvan from Hungary.
Wait for fix from HTC. They messed up something.
~Swaypovano sa Desire S BRE!~
I was finally able to get in touch with HTC regarding the Locations bug. The service agent said that he has never heard of such a problem before. His advice was that I should try the factory reset once more without the SIM card and without logging in to my Google account. I did that but the Locations still won't work. Only advice after this was to send my phone in for service... I'm really not happy with sending it in just to get an app (that was broken by their own update) to work again. I'm also pretty sure there was something wrong with the update to begin with considering all the new bugs being surfaced all the time.
This is really frustrating...
Would the people that have updated please tell wheter their Locations works perfectly? And if so, where are you from?
Bmw_m6 said:
Hi All,
I got OTA 2.3.5 Sense 3.0 on last Friday.
Since I have the screen problem = after a call sometimes I cannot unlock the screen with power button. If connect to the charger it's unlock and after the
power button works again. My phone is S-ON, fully original.
And I have 2 friends, they have Desire S and got this update too,
and after it the problem appear on their phones too.
So I think something wrong with new OTA update.
And I also notice the TTS Service, don't work too, it's always
halted.
(I made a factory reset and my friends too, but we have this problem too)
Any idea?
Everybody "got" this bug with OTA?
Bye,
Istvan from Hungary.
Click to expand...
Click to collapse
Try to disable the "Trace keyboard" feature. I did that and it seems that for the last ~18 hours I didn't encountered the unlock bug once.
Trace keyboard...
My "Trace keyboard" was off and the problem also present.
I tried to switch on, it hasn't any effect to the problem.
I hope the HTC will soon cede to this OTA full with bugs...
But as I known them, they not soo fast.....
Since the OTA update my Desire S crashes about once a day, and after it reboots it tells me it has recoverd from an error and asks me if i want to send the report to HTC. Seeing as how it reboots without any problems, and it works perfectly except the crash once a day, i suspect it has something to do with the flashing to 2.3.5.
Should i try a factory reset, or could there be another solution (seeing as how i really want to avoid a factory reset).
Oh and I have not rooted or S-OFF'ed my DS before the OTA update, so it's totally stock (as it has been since I got it)
I was able to fix the bug with Locations not starting up by changing my phone's language to English, then starting Locations, then changing the language back to Finnish again and voilá, it worked. One less problem for me.
I think that the Locations bug is limited to Nordic language versions (or even only to Finnish versions).
Hello
After update i have also the issue with the screen impossible to re-activate by power button after call is ended.
howto reproduce the issue: it happens only when screen is locked by security lock (PIN) and I receive a call. I pick up the call, screen is automatically turned off during call. After the call is finished, I'm unable to get the screen active again by pressing the power button!
Only working workaround is to attach phone to charger or connect to USB. Then the screen is activated and I can unlock it by PIN and working normally...
I need to have security lock enabled to be able to sync corporate email ( this is the security policy enforced by corporate Exchange server).
Ferro
Sent from my HTC Desire S using XDA App
This new OTA update looks more like a beta testing for many users still haven't got it and those who got it are complaining about bugs.
Some are affected by power button bug and others experience difficulties unlocking their phones.
What makes the situation even more strange is HTC not announcing the update.
Sent from my HTC Desire S
hamedunix said:
This new OTA update looks more like a beta testing for many users still haven't got it and those who got it are complaining about bugs.
Some are affected by power button bug and others experience difficulties unlocking their phones.
What makes the situation even more strange is HTC not announcing the update.
Click to expand...
Click to collapse
I'm sure you're right. HTC must have got a whole load of their people committed on new phones, others working on the recent security issues, so updates to our DS must be fairly low-priority. It smacks of the way that Microsoft beta-tested new OSes (perhaps still do) - Deploy many different public beta versions, don't bother actually reading the feedback but just simply measure how many complaints come in on each version. Finally, make official the version that got the fewest complaints.
I wouldn't be surprised if it goes quiet again for a week or so now.
The reply from HTC regarding the power bug:
Thank you very much for your cooperation and please be informed that we will get into this issue and we will try to determine what could cause these problems and what can be the solution. Please be patient with us because the investigation process itself it may take between 2 weeks and 4 weeks.
Have a nice day!
Disappointing
Hello,
After investigating further on my issue about "unable to resume screen by power button after call is finished" I described in my previous post I found it is most probably not related to OTA update but to HW problem...
I found my Proximity sensor is possibly dead. How the phone behaves (regarding screen on/off) during making or pick-up the phone is non standard. I also tried several android apps that are checking all sensors available on the phone and I see activity from all sensors except Proximity .
Talked also with HTC support... I'm going to sent my DS to HTC service center
Wish all getting the OTA update to enjoy it - I will certainly do so after I get my phone is repaired.
cheers
Ferro.
Pressing the power button during call or afterwards should light up the display.
At least that's what happened with the previous software version.
I'm still convinced HTC messed something in the update.
I have the exact same issue.
Has there been any work arounds how to fix this problem.
Mine's is on O2, never been rooted. Just stock.
If all fail looks like I will have to wipe phone and start again
Hi!
Sorry I'm not sure if i searched properly the forums, but I'm wondering if anyone else haves problems with the original rom ( I think its called stock ) 4.1 from HTC One S. I own the phone from 6 months and before updating the g-sensor randomly stopped working it would only start working again with factory reset ( later I found out with restart also worked, because shutdown doesn't clean memory? ).
I was patient for the update and since I updated I noticed that the phone seems slower, already factory reseted, deleted everything, it no longer seems to bug the g-sensor, but it seems to bug quiet often notification bar stuck at mid screen.
Anyway I was wondering if anyone else haves this kind of problems? should I just send it to the factory, it is still on the guarantee.
Thanks for any answers
Edit: by the way, can't seem to use Swift Key, after a while starts blinking
" ( later I found out with restart also worked, because shutdown doesn't clean memory? )."
You probably have fastboot enabled. Its roughly the same as windows sleep-mode, it saves everything in memory to provide almost instant start up.
There seems to be quite a lot of random problems with the official JB rom. I'd suggest you to try one of the many custom roms available here.
Goatshocker said:
" ( later I found out with restart also worked, because shutdown doesn't clean memory? )."
You probably have fastboot enabled. Its roughly the same as windows sleep-mode, it saves everything in memory to provide almost instant start up.
There seems to be quite a lot of random problems with the official JB rom. I'd suggest you to try one of the many custom roms available here.
Click to expand...
Click to collapse
I tought of getting it rooted, but I still have 1 year and half of guarantee so I don't want to lose it , i have my other phone desire rooted through
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Mine none have this issue. Try using pc companion or flashtool repair your phone.
Sent from my D6653 using XDA Free mobile app
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
No I haven't seen that on mine, and I have run my battery down numerous times. As suggested above, I would look at restoring your phone or factory resetting it
I have gone through 3 Z3s and on 4th now, all were replaced for cosmetic reasons, none had any stability issues. All were rock solid no crashes.
Try removing all non factory installed apps, if that does not work try resetting to factory defaults. If that also fails then maybe your firmware/NAND got corrupted... happened to me with an HTC One X before (NAND). I highly doubt the worst case scenario though.
Thanks everyone. Ill do a factory reset today and see if that helps
Cheers
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Toneekay said:
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Click to expand...
Click to collapse
Same. Struggling.
i had my first random reboot yesterday phone was just sitting there.
hasn't done one since.
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
I've had the same problem as well. Sent it to Sony for repair. They said it had something to do with the software. Asked for more information, they said an app was causing it (I use normal applications: FB, Line, reddit, skype, dropbox). Sony said they "repaired" my phone by erasing all my data and re-installed the firmware. Happened AGAIN TODAY. BTW it shows up as a "system restart" in the diagnostics menu. Is this the same for everyone experiencing this? Btw i used the pc companion to repair my phone as you have mentioned before sending it to Sony; that DIDN'T work either
I'm seeing this maybe once every 1-2 days, after reading the program list above I'm trying removing Skype to see if that's causing issues.
Ian
ke7in said:
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
Click to expand...
Click to collapse
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
sxtester said:
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
Click to expand...
Click to collapse
So you presume that its a problem with software and not hardware is that correct?
kiminoir said:
So you presume that its a problem with software and not hardware is that correct?
Click to expand...
Click to collapse
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
sxtester said:
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
kiminoir said:
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
Click to expand...
Click to collapse
Please use the search function, it's been explained a countless times already: http://forum.xda-developers.com/z3/general/ftf-stock-firmwares-xperia-z3-models-t2886061
I did a repair (still on .93) and it seems ok since yesterday but we'll see. Here are the instructions Sony sent me:
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
sonymobile dot com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: java dot com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
Click to expand...
Click to collapse
Same here.
i have the same problem but i have rooted min with Glade rom, works fine except for the random reboot.
Hi all,
2 days ago I purchased brand new Z3 and today the device started restarting every 15-20 minutes. There are no external factor that seems to be causing it – the phone restarts without being in use. What I’ve notice is that it’s doing a “Soft Reboot”.
Some additional info – after the phone was turned on for first time it asked for an Software Update to Android 5.0. After installation it rebooted and asked for another update. The heaviest app that is currently running is Facebook.
I would really appreciate any suggestions as I would like to avoid waiting for two weeks for the service centre to do something, that I can also do.
Thanks!
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
...
Hi folks, I know what i'm doing, so I flashed the images and it all worked...BUT some major things are missing. I cant drop down the notification drawer (nor do I get any notifications) Also, nothing Google syncs. I tried manually syncing/logging out and logging back in and nothing seems to work, so 1) Suggestions? 2) Is there a dedicated forum for this? I cant seem to find anything online. I also tried flashing it again and to no avail.
Help me XDA, you're my only hope to not going mad on my phone.
JustinMorinC said:
Hi folks, I know what i'm doing, so I flashed the images and it all worked...BUT some major things are missing. I cant drop down the notification drawer (nor do I get any notifications) Also, nothing Google syncs. I tried manually syncing/logging out and logging back in and nothing seems to work, so 1) Suggestions? 2) Is there a dedicated forum for this? I cant seem to find anything online. I also tried flashing it again and to no avail.
Help me XDA, you're my only hope to not going mad on my phone.
Click to expand...
Click to collapse
Try downloading the image again and use the back ports, the ones directly connected to the motherboard. If you can't fix it and/or find an answer anywhere, remember that android M is beta; report it to the android developers and wait.
Just some personal history on this kind of occurrence (tl;dr some times the same hardware can behave differently on the same conditions):
My brother and I had once the same phone, the LG Optimus 2X. We bought the same phone, at the same store, on the same day, a promotion; quite the upgrade from my motorola milestone (droid). His would always have problems with custom roms that mine never did, some times was the other way around, but the developers fixed over time given the pertinent logs. It also happened Installing mac on my assembled pc, I got to have problems other people with the exact same hardware configuration never did and I didn't had problems that other people had.
mikeszf said:
Try downloading the image again and use the back ports, the ones directly connected to the motherboard. If you can't fix it and/or find an answer anywhere, remember that android M is beta; report it to the android developers and wait.
Just some personal history on this kind of occurrence (tl;dr some times the same hardware can behave differently on the same conditions):
My brother and I had once the same phone, the LG Optimus 2X. We bought the same phone, at the same store, on the same day, a promotion; quite the upgrade from my motorola milestone (droid). His would always have problems with custom roms that mine never did, some times was the other way around, but the developers fixed over time given the pertinent logs. It also happened Installing mac on my assembled pc, I got to have problems other people with the exact same hardware configuration never did and I didn't had problems that other people had.
Click to expand...
Click to collapse
Thats a great idea! I'm using a laptop so I will change ports. Does it make a difference when it says that ...exceeded maximum size... or what ever it said, id that normal? Update should be out this week I think as well!
Hi, since 2 months i have been experiencing random crash on my U11+ i tried to reset my phone today and by completing my phone setup i added the option to restore some of my apps, everything was working perfectly until the phone got to homescreen and the app start to downloads, it crashed 3 times in 10 minutes.
Anyone experiencing the same problem?
kuihome21 said:
Hi, since 2 months i have been experiencing random crash on my U11+ i tried to reset my phone today and by completing my phone setup i added the option to restore some of my apps, everything was working perfectly until the phone got to homescreen and the app start to downloads, it crashed 3 times in 10 minutes.
Anyone experiencing the same problem?
Click to expand...
Click to collapse
It started happening to me as well.
However in my case I've managed to (partially/temporary) solve it by going to Boost+ and change from "Optimize" to "Don't optimize" for following apps: Google Play Store, Google Services Framework, Phone, People.
That did it for me for most crashes but Play Store still behaves weird and the only way to prevent Play Store and it's ridiculous crashes is to do in these steps exactly: as soon as you open Play Store > swipe from left > click on Play Protect > and just go back > Play Store won't crash at all.
I haven't tried resetting so I can't tell if that would solve but there are few posts regarding insane crashes related to Play Store and Boost+.
Might be different for you but you might give it a try
cli_junkie said:
It started happening to me as well.
However in my case I've managed to (partially/temporary) solve it by going to Boost+ and change from "Optimize" to "Don't optimize" for following apps: Google Play Store, Google Services Framework, Phone, People.
That did it for me for most crashes but Play Store still behaves weird and the only way to prevent Play Store and it's ridiculous crashes is to do in these steps exactly: as soon as you open Play Store > swipe from left > click on Play Protect > and just go back > Play Store won't crash at all.
I haven't tried resetting so I can't tell if that would solve but there are few posts regarding insane crashes related to Play Store and Boost+.
Might be different for you but you might give it a try
Click to expand...
Click to collapse
Hey thanks for the advice dude, sory for late replying you i was kind of busy and hasnt been using xdav at all. well i tried it but to no avail :/.. the thing has gotten worse. someone else is having the same problem as me. Thinking of getting it to warranty and in the mean time im getting back to my old S8.
kuihome21 said:
Hey thanks for the advice dude, sory for late replying you i was kind of busy and hasnt been using xdav at all. well i tried it but to no avail :/.. the thing has gotten worse. someone else is having the same problem as me. Thinking of getting it to warranty and in the mean time im getting back to my old S8.
Click to expand...
Click to collapse
No worries mate
Sorry to hear that it gotten worse
Most of my issues were caused by Boost+'s aggressive power saving option(optimization?) and going though every app that I think does not need any power saving options I just set it to "Don't optimize". Strangely enough - this did help but it is far from solution.
Yeah, phone does have some serious issues such as what I've recently discovered on my unit is if you have 2 SIM cards inserted* and someone calls you or you call** someone sometimes(very often) it freezes right away. By that I mean screen stops responding completely, ignoring any touch input or vol up/dn, power button or anything at all you just have to wait until it crashes on it's own and pulls it self back together.
On first try or after 2nd or 3rd call, it doesn't even have to be answered it will freeze and will 100% soft-reboot. Before it crashes during the call you can perfectly communicate with person on the other end without any problem but sadly it is timed as it is going to soft-reboot.
(dual sim phone and has issues with it's very own purpose of having 2 SIM cards)
*Inserted and active: it doesn't matter if you switched one SIM card off or another one it still happens (Dual SIM manager settings) Maybe my phone doesn't like that there is 1 UK and 1 HR (Croatian) sim cards together? Maybe has to be both UK or both HR? Can't verify that, sorry. Never had dual sim phone before.
**It does not matter is it SIM1 or SIM2 as it happens on both.
Not sure if it's just my unit or I am doing something wrong that is causing this, couldn't find anything online with this problem.
I can reproduce that issue at any given time but have no idea how to debug this problem sadly.
However in my case I no longer need the 2nd SIM card (HR) and now have microSD card inserted.
To summarize
Phone itself is great, I really love the camera (and DNG pictures) and video recording (60 fps all the time), battery lasts incredibly long way better than anything I had before!
I've completely purged play store as it has no purpose to me and I can live without that, coming from previous incredibly bad phones I am not worried about that.
But because of this serious Dual SIM problem, sadly, I can not and will not recommend this phone to anyone.
Only way is to have patience if HTC is going to release patch for this, but looking though U11+ posts, this might take a while.
Personally I'm not worried, I've rooted and flashed TWRP/CWM on all previous devices I had and in any time I'll just reflash original boot.img and restore stock recovery.img (which took a lot of time to find online) so OTA can work and update when it arrives.
Hey! you could bring it to warranty, and maybe they will replace your unit with a new one, yes i did say that the software on the u11+ is not perfect :/, its been a long long time since the european u11+ got any update the .401 version im still on december 1 security patch thats way too slow for a high end phone, i just read that the u11 life is getting android 9.0 pie in certain part of europe :'( thats not fair.
Well as for my problem i got it solved by bringing my device to an htc shop they took 3 days to analyse and all, at the end they just gave me a new unit. well not as if the old one could be repared.
I did say that the U11+ is an awesome device, excepts for sme little flaws in the system everything is just perfect. i choose this one because the the bigger battery i less powerful cpu compared to the U12+. well i can't wait to have my hands on Htc's new flagship next year