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Intermittent problem with sound during phonecalls. Please help! :(

The symptoms: SOMETIMES during incoming phonecalls Raphael rings (plays sound) but when I pick up the call, suddenly the phone sort of "mutes itself". I can't hear the person talking, nor can they hear me, even if I hang up and try later. The only thing that helps is a soft reset.
It's difficult to count the occurence, but I'd say like once a day at least.
I have already tried Hard reset, the phone is acting funny with only Advanced Config 3.1 and PHM RegEdit installed and a few tweaks applied (just Boost TFL3D performance tweaks and SMS conversation disabled)
I'm running stock 1.90.401.1 WWE FW, I have flashed a new radio version (1.02.25.31 Cingular) though.
Any advice/suggestion is appreciated.

Unless the new radio is giving you 3G, I'd go back to the stock ROM/radio combination and see if that works. I'm currently using the Cingular ROM/radio as well and I've never run into these problems, but that may be due to different hardware.

Thank you very much for a quick reply.
I'll try flashing the stock radio and will report back...

So, I flashed the original radio and it seemed for a while that the problem was gone.
Sadly, I must report that the problem is persistant as I had to restart my phone right now. When the "sound mute" thing happens I don't hear anything while answering phone calls (even though the phone rings normally!) and also when I try calling any number from my contacts including the operator hotline.
I really don't want to return the phone because I like it very much but having a phone which has problems with phone calls is kind of silly.
I'm at my wit's end.
Will anyone help me please?

I have a small update - today I was so desperate, that I tried flashing a custom ROM (namely DCS-TouchPro-v1.0 Hybrid) and the phone went bonkers right at the first incoming call. However, something IS different - now the phone is not silent but starts "buzzing" - making a long uninterruptible sound that lasts until reset.
Do you think I could have a HW problem?

I HAVE EXACTLY THE SAME PROBLEM!!!
I already posted a message in the "Issues" post of the Raphael Forum, but apparently no one had the same issue so far.
I did many hard resets (and installing gradually less things), it still bugs.
Currently the only tweak installed is the scorpion one to have 4 rows of icons in a menu.
My Raphael is behaving like this since 1 week. The bug occurs once or twice a day as well.
Anybody with some good IT experience has got an idea of what could be wrong with it?
Do you think it is more software related or hardware related?
Today it also crashed badly (grey doted screen and noway to make it work again by turning off. Had to soft reset).
PLEASE DO HELP US, because I'm using the phone for professional reasons and I'll really have to send it back if it keeps on bugging this badely!!!

I just sent a message to HTC Support.
Let's see what they say.
I'll post their response so those who have the same problem will know what to do.

Oh boy, I must say I'm glad not to be the only one with this problem, even though I never wish bad things to anyone.
While googling the problem, I found a few Diamond users with exactly the same symptoms, however most of them solved this by exchanging the device for a new one, so this won't help us much...

Me too, I was wondering if it was because I did something wrong with the phone...
But if I'm not the only it means that there is a problem with the phone itself.
Anyway I'll wait for the official answer from HTC...
I'll post their answer as soon as I receive it.

I'm actually quite curious what their answer will be.
But I wouldn't hold my breath for any miracle, so I'm preparing to send my phone to the service center to have them look at it...

Well.. that makes 3 of us then
at first i thought my symptoms are different, but Flippy confirmed they're identical.
http://forum.xda-developers.com/showthread.php?p=2611523#post2611523

I have to correct myself - I wrote that when the thing happens, the phone still rings, which is not true. It rings just the first time before the problem occurs, but then it's dead silent.
So it seems our symptoms really are exactly the same.

Told ya AntiProxy!
So we are indeed only 3. It is still ok, it means that there is only a very small proportion of of Touch Pro that have this problem.
Now let's only wait HTC's answer...

spoke to HTC support today.
not that i expected them to figure it out or have a solution at hand, but i figured what the heck.. give it a shot.
their solution?
hard reset.. the guy would swear by his daughter that a hard reset will solve it.
i just thanked him and hung up.. *sigh*
don't you just hate it when techsupport's solution to everything is a reboot or reformat.. when you know that's not the solution anyway!

Well, I tried already doing the "Clear Storage" through the settings -> system panel, but it still has got the same problem.
I'll give them a call aswell to see if by any chance I can get on the phone 1 person who will be able to provide us a better technical advice

Hard reset won't help, I've already done it like dozen times and it makes no difference...
I tried flashing the phone to the stock 1.90.405.1 ROM and so far (a day and half) I have NOT encountered the problem. It is too early to start hoping, but I wanted to let you know - if you don't mind flashing your phone, give it a try.

Zillator, can you keep us posted for like 1 week?
If in 1 week the phone doesn't present again that problem I'll flash it as well (I didn't want to flash it because I wasn't sure if it could void the warranty). If during 1 week you don't have the problem again it'll mean that out initial ROM was defective...
Thank you Zillator and please let us know. (by the way when I'll call them tomorrow I'll ask them if flashing the ROM to a newer stock version voids the warranty).

Zillator said:
I tried flashing the phone to the stock 1.90.405.1 ROM and so far (a day and half) I have NOT encountered the problem.
Click to expand...
Click to collapse
only thing is.. my phone is still running the stock ROM as it is!

AntiProxy said:
only thing is.. my phone is still running the stock ROM as it is!
Click to expand...
Click to collapse
AntiProxy, it might be a bug in the ROM we have in our machines. That's why maybe flash it could be the solution. Nevertheless I'll ask about the warranty tomorrow when I call them and let's see how it goes to Zillator.
If his phone doesn't bug for 1 week, there might be a big probability that the problem came indeed from our ROMs.

Guys, don't worry, I WILL keep you updated. I know how much the problem bothers me, so if there's anything I can do to help you, I will definitely do it.
In the end, that's why we are here - to help each other...
AntiProxy: is your stock ROM 1.90.405.1 WWE? Because mine was different (1.90.401.1 WWE) and I had the problem. Maybe Flippy_TK is right and the problem only exists in the 401 ROM.
I'll continue testing and we'll see...

[Q] Anyone else having this problem?

I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?

sliderocket22 said:
I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?
Click to expand...
Click to collapse
Yep, happens to me all the time. Internet doesn't always work either. I "fixed" the problem by setting it to GSM only mode. Now I only have EDGE internet.

brandon827 said:
Yep, happens to me all the time. Internet doesn't always work either. I "fixed" the problem by setting it to GSM only mode. Now I only have EDGE internet.
Click to expand...
Click to collapse
Are you on the same rooted stock rom, or something different? I don't seem to remember having this problem when I was just on pure stock AT&T with no root. Somewhat annoying, as I'll have to place a call 3 or 4 times to get it to go through, but what's really annoying is that it is so sporadic I can't gauge when it'll happen!

sliderocket22 said:
Are you on the same rooted stock rom, or something different? I don't seem to remember having this problem when I was just on pure stock AT&T with no root. Somewhat annoying, as I'll have to place a call 3 or 4 times to get it to go through, but what's really annoying is that it is so sporadic I can't gauge when it'll happen!
Click to expand...
Click to collapse
I've noticed this at multiple times, but haven't been able to narrow down what's causing it. I was running Revolution 1.15, and I think it started when I applied the .16 performance patch. It got so bad last night I couldn't make/receive calls for hours. I did a full wipe an reinstalled 1.15 and all has been well the last 24 hours. I just flashed the 2.1 patch but we'll see what happens. Note: Not only can you not make calls when this is happening you won't be able to receive calls either. It does appear to most often happen when bouncing between networks (HSDPA, UMTS, Edge, etc)

homeslice976 said:
I've noticed this at multiple times, but haven't been able to narrow down what's causing it. I was running Revolution 1.15, and I think it started when I applied the .16 performance patch. It got so bad last night I couldn't make/receive calls for hours. I did a full wipe an reinstalled 1.15 and all has been well the last 24 hours. I just flashed the 2.1 patch but we'll see what happens. Note: Not only can you not make calls when this is happening you won't be able to receive calls either. It does appear to most often happen when bouncing between networks (HSDPA, UMTS, Edge, etc)
Click to expand...
Click to collapse
Man, I'm glad I'm not the only one having this problem. I thought my phone was defective at first, and now I don't feel so crazy anymore. My sister was furious with me, I had to pick her and her boyfriend up from DIA yesterday to take her to Copper Mountain to snowboard with my girlfriend and myself, and she called me 4 times and I didn't receive a single one. I wonder if it has anything to do with HSUPA being enabled on the phones, but at this point I'm just ready to give up root and go back to stock. I don't make tons of calls, but I'd like to be able to when I need to, and for my phone to not hang up on me in the middle of one. I have noticed though it's particularly bad for me when I'm on bluetooth.

I was also having those problems

I am using Revolution 4G 2.1. I'm in the process of trying to get the problem figured out. Stock rooted rom had problems for me because you couldn't set it to GSM only, and that's the only way I've found to make the phone reliably work as a phone.

If anyone can figure it out, I'd love to know what causes it. I've been poking around myself, but haven't come up with anything worthwhile. I suppose I'll flash a different rom and try that.
Sent from my Desire HD using XDA App

Anyone found any clue as to why this happens? I've searched the dev forums but nobody seems to mention this, which makes me wonder if most people have this problem.
Sent from my Desire HD using XDA App

I have never had this problem. Running a rooted stocker.
Sent from my Desire HD using XDA App

It happened to me again last night. Still had data but lost the ability to make/receive calls. I switched network to GSM only, the data switched to EDGE, and i was able to make/recieve calls. Turned back to GSM/WCDMA, no calls. Rebooted, no calls. Turned back to GSM only, calling functionality returned. I did another full wipe, installed AR 2.1, sound fix, apache 1.6 kernel, and calling is restored when connected to HSDPA/WCDMA. Has been working fine for the last 12 hours. I'll keep you updated. I don't know why it's doing this, and it doesn't make sense as to why a wipe would fix it. The first time this happened I was runing the stock radio. Last night when it happened i was running the recommended radio in the AR thread (M2). I've now switched back to stock this time...let's see what happens
Edit: I am also glad to know I'm not the only one having these issues...maybe someone a LOT smarter than I am can figure it out. It's annoying to have to have a slow data connection to have a reliable voice connection. The last Android I had (LG GW620 Eve), also did this from time to time, but I just blamed it on the fact that it was a POS. My voicemail actually went like this "This is Greg. I probably have no idea you called me just now, so please leave a message and I'll get back to you"
Edit: mike1986 (android revolution developer) just chimed in in his thread and stated these issues should be fixed in version 3.0 set to be released soon. Is anyone else that's having these problems NOT running Revolution?

sliderocket22 said:
I recently flashed the stock rom that is rooted with hsupa and sideloading enabled onto my Inspire, and over the last 2 days I've noticed that sometimes when I try to make a call, my phone just hangs up. It's weird, because text and data works perfectly fine, it's only when I make phone calls. Anyone else notice this problem with a rooted rom, stock or not?
Click to expand...
Click to collapse
I had this problem when I first rooted (running Inspire 4G Stock Rom w/Root, HSUPA, and Sideloading from the development section) I installed Android Revolution 2.1 and it went away.
I know from my captivate days that sometimes a ROM just hiccups and a fresh flash can fix the issues. I don't know if this is the same with HTC, but it's all android so It's plausible.

[Q] Have to Reboot to get the Network Back<<<<

ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??

the2rrell said:
ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??
Click to expand...
Click to collapse
that is strange that it does not auto-reconnect. my suggestion would be to try a different modem than the one that you have been using, if you have not already tried all 3. find them here:
http://forum.xda-developers.com/showthread.php?t=1173704
both odin and cwm flashable versions. maybe you'll have better luck with signal with a different modem, so that your signal doesn't drop completely at all.

on my SD card i have had all three modems for a while now that i had been flashing to see which one i would stick with. but my phone has been doing this since day one. on any rom or kernel or modem. i just wanted to know has anyone else seen this or is this just specific to my phone........
at that point i would be looking to get another one.

the2rrell said:
on my SD card i have had all three modems for a while now that i had been flashing to see which one i would stick with. but my phone has been doing this since day one. on any rom or kernel or modem. i just wanted to know has anyone else seen this or is this just specific to my phone........
at that point i would be looking to get another one.
Click to expand...
Click to collapse
you may not have to reboot - have you tried just toggling airplane mode on and then back off? that restores data when it goes out for a lot of people.
if you've tried that, and it doesn't work... not sure what to tell you, except to exchange the phone.
i rarely ever have a strong signal - usually worse than -100 dbm, especially at my house - but i've never had the problem you are describing.
hope you get it worked out. maybe contact at&t or samsung for support also, while you are on the stock ROM.

So far the airplane thing seems to work. so i will ride with that, it doesnt seem to happen but once a day or so......so if i can just do that then i will just deal.
thanks for the idea bruh.

No Network problem on samsung Infuse
the2rrell said:
ok, so i have this thing for a lil over a month now i think maybe more....
but i have noticed that no matter what Rom or Kernel, even Stock.
if im in an area where i lose signal.....it may NEVER come back unless i reboot my phone. not a big deal in most cases but unless i look to check i may have no network for a couple hours before i notice that i have to reboot my phone. which means i get no calls and no text.
is there a fix for this or is this just something that i am experiencing??
Click to expand...
Click to collapse
Hi ,
Iam also facing the same problem . Have u come across any solution for this problem .Iam unable to use my device because of this problem . It would be of great help if u can let me know the solution .
Regards,
Kumar

Do you have keep wifi on always under the wifi advanced area?
Sent from my SGH-I997 using xda premium

Occasional connection issue

Hi I feel like I've seen this addressed in the past and have tried some of the solutions but I'm still having this issue:
Sometimes when I go to browse, my phone gets "stuck" showing that I'm uploading something but it's actually not doing anything. By that I mean, of the two arrows next to my 3g/4g connection, the up arrow is highlighted while the down arrow does nothing...eventually timing out.
This happens often enough and it either fixes itself after a minute or so or (usually) i get frustrated and just do a reboot. I've had this ever since I got the phone and actually think I had the same issue on my G2 before so just wondering if this is a TMO thing or what?

+1 Mine does it some times .. happens on all roms i have tried.
Are you using stock kernels .. Like I do ?

WarlockW said:
+1 Mine does it some times .. happens on all roms i have tried.
Are you using stock kernels .. Like I do ?
Click to expand...
Click to collapse
Happened to me on all of my phones since G1 (Cliq, G2, MT4G, Sensation). Stock or rooted.
I think it's T-mobile issue. Pisses me enough to where I would switch carriers if I didn't have 5 lines.

I guess it's a carrier issue. I've swapped ROM/Kernals/Radios so many times I can't even count and I've had the same issue with both TMO Android devices I've owned. Really frustrating because it always happens at the exact moment I REALLY need a connection.
Guess it's a quirk of TMO. I'd still take them over AT&T any day of the week.

[Q]How to Fix Dropped Calls On OnePlus One?

Calls drop often. Usually within the first minute, and then every time when Im calling back after 10sec. The phone itself does not lose signal. Strange thing is, if I'm getting phone call after first/second drop, phone continues connection without problems... But Only when Im receiving a phone call not when Im trying to re-call someone.
- I tried replacing my sim and the issue persists. No problems with other phones using this Sim (even in the same locations).
These are pretty annoying issues. Anybody else experiencing them? Is there a different radio I can try for the phone? Is there any log I can access showing a reason for the call drop, or any trouble shooting I can do? This seems to be independent of WCDMA Only/Preferred/GSM/WCDMA (Auto) settings. Or if, how to change these settings?
Note: This has nothing to do with the network. I've been with the same company (Orange Europe) for about 2.5 years, and have never had this happen before. This has been consistent since I got my OnePlus (about 1 week ago)

That's true. I'm experiencing this as well for quite some time now. At first I joked and said: Hey, the NSA joined our conversation.....again. But after some time it really annoys me. This has nothing to do with the ROM or kernel as I have tried out various combinations. What I found out is that it got better after I returned to stock CM 11s with stock kernel. But it's not gone completly.
Honestly I neither know how to fix it nor what is causing the problem. Try to reflash the CM11S 25R firmware and see if it gets better. I think something is wrong with the modem software since CM11S 22R,25R and CM11 builds are using the same modem software. Maybe the announced update for the end of this month or early next month will fix this. I really hope so because a phone which is not able to hold a call, can't be considered as a real phone.

Oh im pitty You, If You'll get something just please let me know. Any advices or help will be appreciated. Maybe waiting for new CM relase will solve the problem, I do rly like this OS even with so many bugs... there is always an option. Move to stock 4.4 published by OP on official website.

Anyone else facing the same issue? Was there ever a fix for this issue? I'm on 38R and still encountering this issue

Same here.
See this thread for answers and work around. No solution as of yet.
http://forum.xda-developers.com/oneplus-one/help/dropped-calls-weak-lte-signal-t2916659