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HTC Desire 2.2 Exchange Fails over 3g Works on Wi-Fi

Hello all. I am new to the thread and I am at wits end trying to figure this out. I have talked to Novell about the Mobility Server we have, HTC and US Cellular.
Here is the story:
I had my HTC Desire setup and running exchange on our Mobility Server for a month or so with no problems until I did the Froyo 2.2 update on Feb 11th. Being the IT person that supports all the phones in the department I wanted to do the updated to test for issues. Well I found one. I am not able to sync my phone with the Novell Activesync Mobility server that I was able to sync to before I did the update. After working with server admins checking every thing and making sure nothing on there end changed it still failed. Username, password, server address, no domain and SSL checked it still failed. Monday morning before we called Novell, I just happen to try this over our Wi-Fi network and it immediately synced emails, contacts and calander. I could send email and receive emails. Now I turn off Wi-Fi and try to send an email and it immediately fails with invalid username/password. Turn on Wi-Fi and it is fine. We tested another account and it had the same exact outcome. I have tried this at my home on my Wi-Fi network and it will sync immediately. Same with from a friends house. But 3g still fails in Both locations.
Novell call:
They had the same result with the test account we gave them. We tried to connect to their test server over 3G and it failed too. Wi-Fi was fine. They setup WireShark Protocol Analyzer and found that over wi-fi you could see the phone connect to the server, get the Certificate and then sync. Over 3G you saw the phone connect to the server, get the Certificate and then there was a 22 second delay before it would respond and by that time the server timed out and the authentication faild on the phone. They watched this happen 3 or 4 times on my phone. They had me do a factory reset on the phone, same result. They were able to duplicate the issue on a phone that they had running Froyo 2.2. Until today I have not heard back from them and in an email they stated they are still looking into it.
HTC call:
Pretty much the same result and they were able to duplicate the same result. They had me take another Desire without the Update to 2.2 and try it and it synced immediately over 3G and wi-fi. Okay now they are lost. They had me do another factory reset on my phone and it still failed. Now they wanted me to update the other phone I had to 2.2 and I did. Now it fails over 3g and works on wi-fi. Now that was all that they could do at this time. They are going to look into it. They wanted me to download Touchdown and use it. Already did that and it failed. I have also downloaded 2 other email clients and they fail too.
US Cellular:
They were not much help, they filed over wi-fi and 3G. They were located in Canada, not sure if that mattered but it may have. But the local Store tech was able to duplicate the issue and was not sure what it could be. I felt like I knew more about it and how to troubleshoot it more than they did.
Now I have tried downloading the certificate and installing on my phone and that did not work either. I got another new Desire today that came preloaded with Froyo 2.2 and it would not work either.
If some one out there has any idea of what I can do next it would be GREAT!!! We are suppose to go live with the Mobility Server within the next week or 2 and this is going to be a Major problem. Yes we can do IMAP but there are problems there, no contacts or calendar being synced.
I would be willing to try any ideas or even talk to you about what else to try or test. I really need a fix for this as soon as possible so if you have any idea's please email me or reply to the post and I will update as needed.
Thanks for taking the time to read this.
Doug

Froyo 2.2 Fixed Exchange Problem Fixed!!!!
In short, have actually found the problem after months of testing and changing things we found that the Servers that have Exchange on them needed to have PRT Records turned on by our Server Administrators. Once they turned this on or enabled it everything worked like is suppose to.

email app not syncing

i'm having a problem with the email app syncing emails consistently. i'm using Exchange corporate email and when i put in my account info, all of my emails pull down without any problems. however after a while (not sure how long) i can try to manually sync or auto sync...and the circle refresh graphic just spins and never gets any emails. i have a Droid Incredible and that email sync works just fine (same system and username/pass).
the only way to starting getting emails again is to remove the account and add it back. as soon as i do that, it starts receiving emails. i googled and this is essentially what is happening to me http://www.google.com/support/forum/p/Google+Mobile/thread?tid=3a08e190f76c66b4&hl=en
help!

Yes, I can verify also that this is one of the bugs found in the honeycomb email client.
I also encountered this issue daily. What I can tell so far is that, whenever the tablet loses its connectivity for a certain period of time, the email client will never work anymore. Even though the connection was established later, the email client will not work synching anymore, it will simply spin and spin without any ending. And cannot be stopped from the email client.
Every morning when I bring my tablet to work (it will lose the connectivity from my home network) when I arrive in my office and get the wifi connection, everything else will work but the email client will not.
The GMail client, however, will continue to work just fine.
My work around currently:
1. Restart the tablet, or
2. Go to setting, Applications, then force stop the Email client.
Then relaunch it again, and it will work.
This morning I tried to swich between my office wifi and my cell phone Wifi (tethering) and the email client actually can switch between 2 networks without any problem. I wonder if it will stop working after a certain period of no-connectivity.
I hope this is a bug in the Honeycomb 3.0 and hopefully this is fixed in the new updated Honeycomb 3.1 which we supposed to get anytime now in our Transformer.

lie_ui said:
Yes, I can verify also that this is one of the bugs found in the honeycomb email client.
I also encountered this issue daily. What I can tell so far is that, whenever the tablet loses its connectivity for a certain period of time, the email client will never work anymore. Even though the connection was established later, the email client will not work synching anymore, it will simply spin and spin without any ending. And cannot be stopped from the email client.
Every morning when I bring my tablet to work (it will lose the connectivity from my home network) when I arrive in my office and get the wifi connection, everything else will work but the email client will not.
The GMail client, however, will continue to work just fine.
My work around currently:
1. Restart the tablet, or
2. Go to setting, Applications, then force stop the Email client.
Then relaunch it again, and it will work.
This morning I tried to swich between my office wifi and my cell phone Wifi (tethering) and the email client actually can switch between 2 networks without any problem. I wonder if it will stop working after a certain period of no-connectivity.
I hope this is a bug in the Honeycomb 3.0 and hopefully this is fixed in the new updated Honeycomb 3.1 which we supposed to get anytime now in our Transformer.
Click to expand...
Click to collapse
that worked to at least get my email without having to reboot my TF. thanks for the workaround. hopefully this will be fixed soon. i saw this on the xoom forums as well so i'm assuming its a honeycomb problem?

Kind of sad/dissapointed, this issue is still there after the Honeycomb 3.1 update this morning. The Email client still behaves the same! After loses the connectivity for a while, it will not work anymore when the connection is reestablished.
It will keep spinning and spinning, no end.
The other issue with the email client (the embedded image/picture not shown in an Exchange account) was also still there.

Whats up with Push notifications in Mango?

Ive had my Omnia 7 with Mango RTM for about 3 weeks now and one of the most annoying things about it is the terrible UN-reliabiliy of push notifications. I don't care much about weather tiles or tweets but this things is utterly and completely useless for email.
Ive tried using both my @live and @gmail accounts set to "as item arrives" but it seems to only work for the first email. So many times i randomly check emails on the desktop to discover 3-4 new emails (sent 2hrs ago) and glancing on my phone there is none. It just says (email is up to date)
Anyone with advice please share otherwise its one of those things i cant cope with, might have to sadly go back to IOS. My iPhone 4 had "functional" email

Is ur data connection turned on? My email is working fine
Sent from my OMNIA7 using XDA Windows Phone 7 App

antmagpie said:
Is ur data connection turned on? My email is working fine
Sent from my OMNIA7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Yes, i have excellent 3G signal where i live. Full bars
Wifi is also turned on but tried using data only and still push stop working after a few emails.

Considering 99.9% of users have reported extremely reliable push in Mango, including myself, I think the issue may be with your wireless carrier maybe dropping idle connections... Or another signal issue.

I have my Gmail set to receive every 15mins. Have you ticked the 'email' check box in 'content to synchronize' in Gmail settings? Otherwise I aint got any ideas. All my email accounts update on the start screen fine.
Sent from my OMNIA7 using XDA Windows Phone 7 App

Yep, my e-mail notifications work perfectly fine. No issues here. Sometimes, I get so many e-mails, my phone is too attentive to this fact and it gets annoying, but hey, at least that means its working.

i wasn't really hoping to hear positive news about push, means its just me
my latest setup is to have my phone @live id push everything but unticked the "sync email" and then created an outlook email account with the same @live email that syncs email, calendars etc with push
what does the "logging" bit have to do with email? its in email settings (off -recommended, basic, advanced)
my push works fine but just for the first few emails then for some reason it stops working. i wonder if its the constant connection/disconnection from wifi that trips it up

I have web.de...so it's a free email provider,too. Normally you can login every 15 mins at free mailproviders. My phone uses mango beta 1 and it loads every mail I get. Maybe you have set up something wrong...
Sent from my HD7 T9292 using XDA Windows Phone 7 App

SicilianTony said:
i wasn't really hoping to hear positive news about push, means its just me
my latest setup is to have my phone @live id push everything but unticked the "sync email" and then created an outlook email account with the same @live email that syncs email, calendars etc with push
what does the "logging" bit have to do with email? its in email settings (off -recommended, basic, advanced)
my push works fine but just for the first few emails then for some reason it stops working. i wonder if its the constant connection/disconnection from wifi that trips it up
Click to expand...
Click to collapse
I've had this happening before on Nodo. I figured out I wasn't deleting enough emails, keeping loads of them as read for no particular reason and at some point the inbox on my phone would get full and stop synchronising. Happened about 3 times since I've had the phone and I solved that by deleting plenty of emails on the phone itself before doing a manual synchronisation.
I'm not saying it's the solution but that worked for me.

SicilianTony said:
Ive had my Omnia 7 with Mango RTM for about 3 weeks now and one of the most annoying things about it is the terrible UN-reliabiliy of push notifications. I don't care much about weather tiles or tweets but this things is utterly and completely useless for email.
Ive tried using both my @live and @gmail accounts set to "as item arrives" but it seems to only work for the first email. So many times i randomly check emails on the desktop to discover 3-4 new emails (sent 2hrs ago) and glancing on my phone there is none. It just says (email is up to date)
Anyone with advice please share otherwise its one of those things i cant cope with, might have to sadly go back to IOS. My iPhone 4 had "functional" email
Click to expand...
Click to collapse
Same WP7 device, same eMail accounts, same problem, and I also have an iPhone 4 with full working push notification!
I'm trying to let them work... Keep in touch...

I have LG Optimus 7 with Mango RTM. Push notifications worked fine before Mango for both personal @live and corporate exchange mail. After Mango update push notifications has worked similarly as the first post describes (hasn't worked properly).
Today I manually added APN setting in mobile network settings and after that push notifications has worked. So for me the problem seemed to be a network connection issue, even if I was connected to WiFi.
Before Mango I had not touched APN settings in this phone and 3g did work.

It's worth knowing battery level also affects push reliability - to save power it turns the channel off when the charge is below around 25%.

Mixaus said:
I have LG Optimus 7 with Mango RTM. Push notifications worked fine before Mango for both personal @live and corporate exchange mail. After Mango update push notifications has worked similarly as the first post describes (hasn't worked properly).
Today I manually added APN setting in mobile network settings and after that push notifications has worked. So for me the problem seemed to be a network connection issue, even if I was connected to WiFi.
Before Mango I had not touched APN settings in this phone and 3g did work.
Click to expand...
Click to collapse
Not working for me...
otherworld said:
It's worth knowing battery level also affects push reliability - to save power it turns the channel off when the charge is below around 25%.
Click to expand...
Click to collapse
I've two battery, so I never enable battery saver...
I'm waiting for the Hotmail event in San Fransisco and NYC: if tomorrow emails will not arrive in push, I'll hard reset my WP7... :-(

In this two days, sometimes emails arrive in push, and sometimes not. Also, if I manually sync, sometimes it gives 2-3 different sync errors... :S I hope that is a server problem that will solved soon... :-\

Google Talk - Delayed Incoming Notifications

Hey guys,
Tried searching for this, but nada.
Anyone else having issues with your phone being idle but powered on ans upon bringing on the screen you receive a google talk notification that's old? Is been happening to me lately, and I can't tell if it's the phone or the fact that my desktop version is intercepting the message and preventing the phone notification.
I'm tempted to no longer use the desktop built in gmail version, but I wanted to see if others are having similar issues.
Thanks in advance!
Sent from my HTC One X using xda premium

Can't guarantee this, but I have a feeling it may have something to do with the phone letting the Google talk process close when the phone is in it's sleep state. I've noted that I keep having to re sign in to gtalk when I wake up my phone and suspect that it is an issue with the horrible multitasking that HTC has bundled into sense 4.0.

I assume both of you also get delayed notifications with push email using the native Gmail app? I also frequently get logged out of Google Talk when I put the phone in standby mode. When I am logged out of Google Talk, my push emails are delayed in the Gmail app until I log back into Google Talk.
So it seems to be some problem of getting disconnected from google services when the phone is asleep.

I don't think i've been getting delayed notifications, but I do notice that my chat gets out of order a lot. My replies will be above whoever is talking to me no matter what order each was sent in.

Almost every phone that comes out gets a google talk going eventually so there is lots out there, but each phone has it's own issues. Here is a thread that was pretty good from the Galaxy Nexus Forums.
http://forum.xda-developers.com/showthread.php?t=1400367
With the HOX I have had issues with Google Talk not working great when the wifi is dropping, so this might be part of the wifi issue that pretty much everybody is having with this phone. The wifi stays connected but seems to go to sleep so your phone only gets the notification once it is woken up. Try turning off the wifi and seeing if you have the same problem.
As for Google Talk, there are some oddities that go along with using it on multiple devices. Here is some stuff I figured out playing around with it on multiple devices and computers at the same time. (I posted this in the GN forums as well)
"Google Talk is my main means of communication it seems so I have played with it a lot. Here are my observations.
1. To keep it "up" all the time in the Talk App hit the menu button (three dots now) >settings>uncheck automatic away status. Also make sure your phone has automatic syncing turned on for your gmail account: Setting>Accounts and Sync>ON (for your chat gmail address anyway). Additionally make sure your mobile data is turned on if you are ever off wifi: Settings>More>Mobile networks>Data Enabled (checked to turn on)
2. You can have up to 6 devices linked to your talk account at once, after that they just stop working.
3. When you receive a IM it appears on both your phone and your gmail account. If you start typing on the gmail account (or G+) it hijacks the whole session and you phone no longer gets the notifications, but the conversation still shows up on the chat window on the phone. When you are done with the IM session make sure you close the window on gmail (or G+) and send one last message from your phone or tablet to take the session back over, if you don't your phone will not receive future chat notifications. You can also just log out of your gmail/G+ session and it will automatically return everything to your phone/tablet but who ever does that?
4. To figure out how it all worked and tinker with it I use both of my gmail accounts and chat back and forth with them. You can do it from separate browsers or just open an incognito window in Chrome and log into your other gmail account. I would recommend this so you can see all of this stuff in practice.
Good Luck, hope this helps"

Gtalk and gmail delays
Hi all,
I have performed tests and discovered that if i disable WiFI and only use the phone's data connection "4g" or LTE that i receive all my messages with no problem even when the phone locks/goes to sleep. However if i leave wifi turned on, within 5-10 seconds i stop receiving them and will only receive them when i wake up the phone/unlock or wait for the delay which can be anywhere from 5-15 mins.
Trying to figure out a way to by pass this, but can't seem to figure it out. I don't want to keep my wifi off when i'm at work or home so i don't use data as i have 3GB and not unlimited so it kind of sucks that i have to keep wifi off for now. Any thoughts/ideas would be great, thanks.

k0sun7eash3d said:
Can't guarantee this, but I have a feeling it may have something to do with the phone letting the Google talk process close when the phone is in it's sleep state. I've noted that I keep having to re sign in to gtalk when I wake up my phone and suspect that it is an issue with the horrible multitasking that HTC has bundled into sense 4.0.
Click to expand...
Click to collapse
This. I have issues with timely/accurate reception of notifications from GV. I only use my account for voicemail, but typically I only get voicemail notifications if I open the actual application (which I do because my gmail account receives an email notification now, as well). Sometimes I notice GV as a running task, but often times not, so to me it seems that (possibly) multitasking or some other form of process management in ICS or Sense is not prioritizing the GV process and it's associated actions. I dont mind the aggressive multitasking, but it would be nice to have the option of protecting some processes, such as GV.

I removed google + app completely with titanium backup, and the problem is gone., I get the messages immediately

Push Notifications Fixer can fix it
xda http://forum.xda-developers.com/showthread.php?t=2142503
play store https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer

I'm running the latest Viper, I've never had an issue receiving or sending msgs. The only time the phone won't alert me is if I am actively typing in the browser window.
I'll note though that I never have wifi on, it's always on the mobile network.

andQlimax said:
Push Notifications Fixer can fix it
xda http://forum.xda-developers.com/showthread.php?t=2142503
play store https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer
Click to expand...
Click to collapse
I tried everything not even this works for me
Same problem, screen off - phone disconnects, unlock the phone - messages start to appear
Same problem on 2 different phones and 2 different numbers

I don't use G Talk, but I see the same thing with G Voice. I almost never get voicemail notifications on my HOX (they show up instantly on my old GNex). I blame Sense (for this and other things).

Same problem, but with Nexus 4 when I am on WiFi. With data connection, it works without problems.

Notification/Internet Issues... Everyone Please Read This

Has anyone else been having weird notification problems the last few days? Internet problems? Please read this whole post, especially the bottom paragraph.
So far I've been getting double and triple notifications.
Sometimes nothing at all.
I've noticed on a few messaging apps that I would receive a notification showing the person's I'm talking to photo and name but the text would be the text I just sent them.
Also my eBay notifications just turned themselves off without warning and I actually lost 2 items I bid on because of it.
I have my gmail set to vibrate on notification and it hasn't when I get an email.
Sometimes I delete an email and then login to gmail on the PC and it's not deleted out of my inbox.
It doesn't matter if I'm on wifi or 3g, it still happens.
Besides the phone I've noticed google.com in general being very slow and sometimes just not loading at all on my PC and a few others are having the same slow internet issues.
I have a N-7100 on AT&T running stock 4.1.1 rooted with the latest cwm and my FrankenBeats audio installed. I haven't done any modifications or installed any new apps to cause an issue, yet I'm having these problems.
This may be the conspiracy theorist inside me talking but I'm starting to think there is a massive cyber attack going on in the USA. Four of my family members (that I know of so far) have been experiencing slow internet (sometimes to the point of a time out) and their router logs show numerous back to back DoS attacks. I've done traces to the IP addresses that show in the logs and some are coming from GoDaddy servers, Cox ISP, Comcast, and all around the country? The four people are all located in different parts of the country. All different ISPs. But I find it hard to believe that Google's servers are being slow. In the history of the internet I don't think it ever has been acting the way it has in the last 2-3 weeks, and it's only getting worse. Not to mention the recently published articles of Facebook, Microsoft, and Apple being hacked or infected with viruses. What do you guys think?