so i called tmobile just right now. told them ive got issues with rebooting and my phone shutting down to the point where the only way to get my phone back on is to pull the battery out and put it back in (very annoying). i asked if they can just send me another g2x and maybe i wont have those issues (since i know not all g2x's have this issue) but anyways tmobile said LG told tmobile to not replace ANY g2x for another g2x or even another phone like the g2x (which is bull****) i know they were replacing the g2x for sensation 4gs before but i guess they stopped doing that cause of LG. LG said this is a known issue with all g2x's (duh or most) and they said they are figuring out what is the cause of this and there might be an update to fix it, maybe ics? lmao yeah right we arent that lucky but i hope we are. i guess we will find out on the 1st of dec to see what LG has to say. so i just had to vent how pissed i am at LG for being dicks and tmobile for not letting me get another phone at least. the rebooting is unacceptable. dont get me wrong the g2x is a fast devices compared to the sensation and other devices but what holds this phone back is the damn rebooting for me and the phone shutting down. well hopefully are kick ass developers can get ics running good on are g2x's to save the life of this phone and make it a kick ass device again. lol
oh i forgot to add. tmobile said if i called lg, they said they might replace my g2x for the new lg mytouch series phones. i about died lmfao. u got to be kidding me. g2x for a lg mytouch? please im not down grading my device. screw that.
Root, install custom ROM?
aceofserenity said:
Root, install custom ROM?
Click to expand...
Click to collapse
i did and still didnt fix my issues. im rooted now, i was using EaglesBlood 2.3.7
CM7 nightlies, no more issues. GREAT phone!
smacNOLA said:
CM7 nightlies, no more issues. GREAT phone!
Click to expand...
Click to collapse
yuuuuup!
Sent from my LG-P999 using xda premium
I had the same problems with my phone and installing Weapon G2x 3 solved the rebooting issues for me.
i will try other roms. i just added more info at the bottom of the OP as well.
You'd be able to get an exchange for a different problem, but yeah sometimes they do have such a policy. Back when I worked for TMO the big phone with this kind of issue was the original Samsung Behold (pre-Android). It randomly rebooted, shut off, all kinds of stuff. It was a known issue Samsung wouldn't fix. We had a written policy that on that particular phone, we would not exchange it for software freeze issues. Run customer through normal troubleshooting, state it was a known issue, move on. Usually if they got a supervisor they could eventually get it switched for a different phone if they were a long-time customer, etc, etc...
However, if you are having other problems, you will still be able to exchange your g2x...
lotherius said:
You'd be able to get an exchange for a different problem, but yeah sometimes they do have such a policy. Back when I worked for TMO the big phone with this kind of issue was the original Samsung Behold (pre-Android). It randomly rebooted, shut off, all kinds of stuff. It was a known issue Samsung wouldn't fix. We had a written policy that on that particular phone, we would not exchange it for software freeze issues. Run customer through normal troubleshooting, state it was a known issue, move on. Usually if they got a supervisor they could eventually get it switched for a different phone if they were a long-time customer, etc, etc...
However, if you are having other problems, you will still be able to exchange your g2x...
Click to expand...
Click to collapse
oh ok. yeah they said they are not aloud to exchange any g2x's because lg told tmobile not to do it anymore and that they are trying to figure out what is causing the issue. so im thinking they are working on a update for are phones unless they are gonna replace everyones g2x lmao which i doubt that.
I guess I'm one of those few, because I have absolutely no problems with my g2x
Sent from my LG-P999 using xda premium
i have no problems and i love it .
s10shane said:
oh ok. yeah they said they are not aloud to exchange any g2x's because lg told tmobile not to do it anymore and that they are trying to figure out what is causing the issue. so im thinking they are working on a update for are phones unless they are gonna replace everyones g2x lmao which i doubt that.
Click to expand...
Click to collapse
I have a hard time believing LG can dictate to Tmobile whether to exchange their customer's phones. Wouldn't it be up to T-Mobile, not LG, if T-Mobile wants to eat the cost of a replacement phone? I'd try another service rep. Stinks of BS to me.
Sent from my LG-P999 using XDA App
phburks said:
I have a hard time believing LG can dictate to Tmobile whether to exchange their customer's phones. Wouldn't it be up to T-Mobile, not LG, if T-Mobile wants to eat the cost of a replacement phone? I'd try another service rep. Stinks of BS to me.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
yeah i talked to, two technical support people and its noted in there system that they are not aloud to exchange any g2x devices because lg told them not to because its a known issue and getting another g2x isnt gonna fix the problem. so that tells me its probably a software issue. i even talked to the tmobile customer loyalty and they even said there is nothing they can do for me. so i guess im screwed. hopefully i dont keep having issues with my phone. the rebooting isnt as bad as the whole phone shutting down in my pocket and it not coming back on like it did to me the other day. i use my phone for my alarm clock for school so having it shut down and not boot back on unless u pull the battery out and put it back in is complete bull****. i wish i had the money to just go buy the gs2.
phburks said:
I have a hard time believing LG can dictate to Tmobile whether to exchange their customer's phones. Wouldn't it be up to T-Mobile, not LG, if T-Mobile wants to eat the cost of a replacement phone? I'd try another service rep. Stinks of BS to me.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
I think he missed the point... As a former t-mobile t2 pda rep, I know how this works.... They have a webpage for that phone in the intranet (I am pretty sure of this, though I no longer work there) saying KNOWN ISSUES. On that memo is "Device Freezes/Reboots". Under that section it will go through basic t/s and then state: DO NOT EXCHANGE DEVICE.
That means, if you are having freezes/reboots, they will not exchange your phone.
It does NOT mean you cannot get an exchange for any other warranty related issues, for example, if your screen goes out, phone won't charge, volume buttons won't respond, etc. If they refused ALL warranty exchanges, they would have a class action suit very quickly and they know it as they ARE contractually obligated to cover the phone under warranty.
The manufacturer gets a financial “ding” when phones are returned. They get to have a say so in what is an appropriate exchange unfortunately. To me, if they have a fix for the issue and you don’t upgrade it would be your issue. But them saying we are losing too much money on this issue, we now declare that we will fix it (with no completion date in place) to prevent exchanges is deceitful. There really needs to be federal regulation that covers this. To me, these circumstances mean there should be a refund as opposed to an exchange if they want to take this approach. They have rendered the phone useless and have admitted that it is a design issue and not a hit or miss manufacturing issue. The problem is there is no down said to their declaration that they are working on a fix.
whealy said:
The manufacturer gets a financial “ding” when phones are returned. They get to have a say so in what is an appropriate exchange unfortunately. To me, if they have a fix for the issue and you don’t upgrade it would be your issue. But them saying we are losing too much money on this issue, we now declare that we will fix it (with no completion date in place) to prevent exchanges is deceitful. There really needs to be federal regulation that covers this. To me, these circumstances mean there should be a refund as opposed to an exchange if they want to take this approach. They have rendered the phone useless and have admitted that it is a design issue and not a hit or miss manufacturing issue. The problem is there is no down said to their declaration that they are working on a fix.
Click to expand...
Click to collapse
**** if there was an update to fix it i would jump all over it lmao. all i care about now is what lg is gonna say on the 1st of december. i hope they tell everyone that the g2x will get ics and that it will fix rebooting issues lmao
the only problem is i have screen bleeding everything else can be fixed with a custom rom but this screen is so ugly.. 5 bleeding spots on the corners...
phburks said:
I have a hard time believing LG can dictate to Tmobile whether to exchange their customer's phones. Wouldn't it be up to T-Mobile, not LG, if T-Mobile wants to eat the cost of a replacement phone? I'd try another service rep. Stinks of BS to me.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
yes sounds like BS, about the only thing I am sure that LG told T-Mobile is that the customers that are returning 10 phones for a screen bleed issue. LG would basically be saying, you are having customers abuse the warranty.
This guy seem to have messed up his phone by not knowing how to root his phone, flashing the over the air ROM, through the LG provided program might help.
He might need to have the his dad the account holder call up T-Mobile, he should at least try the stock phone and remove the EB rom, or try BAKA ot Tengi
I think he is part of the OccupyLG .... power to the techno-noobs
s10shane said:
**** if there was an update to fix it i would jump all over it lmao. all i care about now is what lg is gonna say on the 1st of december. i hope they tell everyone that the g2x will get ics and that it will fix rebooting issues lmao
Click to expand...
Click to collapse
Need to reread the Facebook post. It states December but no date. The way LG works it could be the end of the month if at all before they let anyone know about the update.
https://www.facebook.com/notes/lg-m...40-ice-cream-sandwich-upgrade/316431148368212
I just went through the warranty exchange dance with T-Mobile. While I was able to get a sensation the only phone they offered my wife's g2x replacement was a sidekick 4g....totally not a fair replacement! Single core and 3mp camera....crap. so I took the g2x and rooted it and fixed it myself.
Sent from my LG-P999 using XDA App
Related
LG Claiming COnstant Reboots "Not a Known Issue" with the G2X....REALLY LG????
I literally just called LG Electronics and the Rep told me that this is not a "known issue" with this device. OMG really??? I asked the Rep to Google it herself, and she will see 1000's of complaints from consumers, she told me LG doesn't pay attention to blogs???? So how is a patch coming if they are denying there is even an issue? Call for yourself 800-243-0000. They kept telling me that I must have dropped it or submersed it in liquid. TERRIBLE customer service!!! I most likely will be returning this thing today. I am a man with a sour taste in my mouth now.
SoFaKiNgStOkeD said:
I literally just called LG Electronics and the Rep told me that this is not a "known issue" with this device. OMG really??? I asked the Rep to Google it herself, and she will see 1000's of complaints from consumers, she told me LG doesn't pay attention to blogs???? So how is a patch coming if they are denying there is even an issue? Call for yourself 800-243-0000. They kept telling me that I must have dropped it or submersed it in liquid. TERRIBLE customer service!!! I most likely will be returning this thing today. I am a man with a sour taste in my mouth now.
Click to expand...
Click to collapse
Good choice.
You know venting and saying you're returning the device is only going to get you flamed right?
the rep that told you that is stupid. lg is making a fix for the g2x and o2x.
Did you contact the mobile phone department? The number for LG mobile phone customer service is different thatn what's posted, it should be 800-793-8896.
"Sour taste in my mouth" that's what she said....
G2X
fcisco13 said:
"Sour taste in my mouth" that's what she said....
G2X
Click to expand...
Click to collapse
Bwahahahah!
Mine DEFINITELY rebooted for no reason earlier today. it was just sitting there.... i wasn't even using it for anything and it rebooted. *shrug*
Really? I'm on my 4th replacement and when it rebooted yesterday EVERYTHING was erased including gmail and the marketplace. The phone wouldn't lock, camera wouldn't work or the home and back buttons. They vibrated when you touched them but they wouldn't function, at all.
i guess its really just time to start complaining so they will push a OTA update out for us, its getting ridiculous!
"i guess its really just time to start complaining so they will push a OTA update out for us, its getting ridiculous!"
100% agree, yes it is time, and I don't care if people "flame" me for wanting the device I paid my hard earned cash to work properly. And FYI I called LG again, and a different Rep said he had never heard of the issue. AMAZING!!!
I say this all the time and I guess I'll say it again. Flash CM7.
What is so hard about it? Why are you guys torturing yourselves?
We all know the kernel is wonky because it is a BRAND NEW PHONE. If you don't want wonky, then stick with your 2 year old phone and wait until the G2x is 2 years old and then buy it.
If everyone knows the stock roms cause reboots and the solution is to use a different kernel and rom, then why sit there and flame and get mad? Obviously you are on XDA for a reason.
I don't know anyone using CM7 that is complaining about reboots. So the answer is obvious. Flash CM7 or return the phone and wait 2 years.
SoFaKiNgStOkeD said:
"i guess its really just time to start complaining so they will push a OTA update out for us, its getting ridiculous!"
100% agree, yes it is time, and I don't care if people "flame" me for wanting the device I paid my hard earned cash to work properly. And FYI I called LG again, and a different Rep said he had never heard of the issue. AMAZING!!!
Click to expand...
Click to collapse
agreed!! I sold my dam books for this phone...
Speak of the Devil!
Reboot Fix
Just flash through Recovery and your problems will be solved!
Tried again with your #, got the same song and dance, was told it was not a known issue???
The reps on the phone don't know what they are talking about.
LG knows about this issue.
http://www.lgforum.com/forum/boards/general/lg/topics/g2x-freezing-and-rebooting-issues-same-as-optimus-2x
I suggest going to their site over calling. They seem more helpful there.
player911 said:
I say this all the time and I guess I'll say it again. Flash CM7.
What is so hard about it? Why are you guys torturing yourselves?
We all know the kernel is wonky because it is a BRAND NEW PHONE. If you don't want wonky, then stick with your 2 year old phone and wait until the G2x is 2 years old and then buy it.
If everyone knows the stock roms cause reboots and the solution is to use a different kernel and rom, then why sit there and flame and get mad? Obviously you are on XDA for a reason.
I don't know anyone using CM7 that is complaining about reboots. So the answer is obvious. Flash CM7 or return the phone and wait 2 years.
Click to expand...
Click to collapse
You're missing the point entirely, and I feel so sorry for you.
Sent from my LG-P999 using XDA App
player911 said:
Speak of the Devil!
Reboot Fix
Just flash through Recovery and your problems will be solved!
Click to expand...
Click to collapse
File is down, but did anyone try the update with success?
Could the reboots be the NSA using our cellphones as a bug to listen in on our conversations? Because you know a couple years ago when the patriot act was being implemented they spoke of using cell phones to spy on citizens. And the fast battery drain makes it even more suspect since it's a symptom of cell phone spyware or virus. Could it be that all the new smartphones are a tool for "Big Brother"? Hmm. You decide...
You know that big brother thing makes sense when you consider the front facing camera and all. I wonder where I can find a tinfoil case for this phone...
Sent from my LG-P999 using XDA App
All these problems are because of how new the phone is, like others have said. The phone has bad drivers, LG messed up when writing them...it is the first tegra 2 device after all... give it some time... btw since I've installed CM 7 I haven't really had any problems other then the usual nightly/beta problems. I haven't had any random reboots or anything like that.
LG will bring out an update to fix the problems... hopefully soon
Sent from my G2X
I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Click to expand...
Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Click to expand...
Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
Click to expand...
Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
Click to expand...
Click to collapse
Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
Click to expand...
Click to collapse
The last part of that has changed since they use imei's now.
I think you will be fine. You giving the Warranty Department too much credit. You will be fine.
i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
I hope it will be OK.
Do they sent it to ATT o directly to HTC?
mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
Click to expand...
Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Click to expand...
Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
Click to expand...
Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
Click to expand...
Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.
BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?
jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
Click to expand...
Click to collapse
Never said I believed it, just quoting him
When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.
So I just got off the phone with three different tmo reps. I received today my THIRD phone, which had worse screen bleed than the one I have now so I put it right back into the back it came in to return. The first two reps told me they could offer a mytouch 4g, I said no, and that to just return the phone I received today since it was worse than what I already have.
The third rep, tech support, told me those are known issues and are NOT covered under warranty (this is an LG announcement to tmo). Screen bleed and data connection loss were the issues we discussed. They are known by LG and tmo and aren't under warranty so the store should not have warrantied it. She did say to just return the phone I received today. She also said that exchanging the phone over and over will not help anything because it's a software issue and the update would fix all issues, but no idea when that update would be coming.
Another interesting thing, she mentioned a batch of phones went out on exchange to customers WITH the update, but that those are all gone and the rest are the normal 2.2.2. Yeah, so I got off the phone just as confused as before I called.
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
Just curious, have you gotten a refund for any of your replacements that you have sent back?
I did the same thing you did. I asked for a replacement and it turned out to be even worse than my original g2x. That was May 4th. I still haven't gotten a refund for the money I had to 'deposit' while I had both phones.
Every time I call they give me the runaround, saying that they just processed it or they just received it, or some other BS.
hypmatize said:
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
Click to expand...
Click to collapse
noooooooooooo screen bleed is a software issue and it will be fixed with the OTA
i say we go to tmo and lg corporate offices with pitchforks and torches and demand an update and fixes no more of this crap ok who's with me.
I did not have to deposit anything when I warrantied the phone(s). I just went to a store, told them I have problems, and they warrantied it without question. This, according to tech support, is not supposed to happen because of the service announcement that LG sent to tmo.
Yes, the tech support rep swears the update will fix the screen bleed and data connection issues. I asked about any recall, etc.. and she didn't know what I was talking about. The word "Sensation" never came up in any conversation either, only the MyTouch 4G, I said hell no.
I thought I had a near perfect phone but I just noticed that there is dust under my screen... and I don't want to risk a replacement but DAMN it's annoying me...
Maybe after they get new (fixed hardware) batches with the gb update on them I will ask for a replacement.
Sent from my G2x
How can screen bleed be software related?
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
If you want an exchange for the Sensation, go through corporate. I did and got mine shipped today. I should get it by Friday.
Sent from my LG-P999 using XDA App
What exactly did you say to corporate?
I'm getting a little nervous with all this recall talk...I really don't like any other phone tmo offers and my only other option would be to go back to the Iphone which I didn't want to do but oh well.
I'm also interested in knowing what was said for tmo to agree to swap out for the sensation. I've gone through 2 exchanges and I'll be damned if I will go through 2 more.
Sent from my LG-P999 using XDA Premium App
Beggars1923 said:
What exactly did you say to corporate?
Click to expand...
Click to collapse
Also would like to know.
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
hdxnickka said:
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Haha I like ur style
Sent from my LG-P999 using XDA Premium App
Beggars1923 said:
What exactly did you say to corporate?
Click to expand...
Click to collapse
I just told the guy that called me that I was very unhappy with the way that Tmo has addressed the situation. I told him that the Mytouch 4g wasn't comparable and that I felt offended by being offered that phone. After that he went on to tell me why customer service didn't exchange for the sensation and what was going on with LG and Tmo regarding this phone. He then asked me if I would like the Sensation. I replied yes that was the only comparable phone. He then told me he'd send it out with no charge and that was it.
Sent from my LG-P999 using XDA App
That is NOT how my experience went. You got lucky.
Obviously it boils down to the rep you end up with...as soon as you hear something you don't like, conveniently get "disconnected" and call back
Restored my phone to stock two days ago and updated from Froyo to Gingerbread. Official HTC/Verizon update. Guess what? Broke my internet (in the best way to say it.) I had flaky 3G connection and no 4G at all. Most of the time, it would be at 1X or no data connectivity at all.
Went through all the steps of soft resets, pulling battery, factory resetting, toggling mobile network state, toggling data connectivity, toggling roaming, toggling between CDMA only and CDMA/LTE. You name it (in the range of things that didn't void warranty) and I did it. Nothing.
So I call customer service, and the woman said that she WOULD send out a SIM card, but it'd be faster for me to go to the Verizon store and they'd replace it for free, no hassle. So, went down to the store (It's only about five minutes from my home) got it switched out, bam. Had 3G, that was it. The rep was pretty busy and wanted to rush me out, so he said "It's fine, just give it ten minutes. Thanks for coming by." Twenty minutes later, sitting in my room and notice that...oh darn, no internet connectivity at all. Went through all the basic steps again, and nothing.
By this point, raging.
Call their tech support and they say that they're sending me a new thunderbolt (yay!) So, yesterday it came in (after I had to call Fed Ex and correct my address because the woman completely got it wrong lol) Unbox it, put in my SIM and SD cards and my battery, start it up. Worked just fine. Praise Jeebus! Left it that way for the rest of the night because I didn't need to use my phone, but when I made a call this morning, I realized that my phone speaker was making a grinding metallic buzzing like noise...
Great.
So I call in, and the techie I talked to told me to call Asurion since it was a CLNR (Made me mad since they said it'd be a brand new phone) and they told me I'd have to pay a deductible! So I hung up and called Verizon back (still using a rather polite tone after all the bull****) and quickly gave them the whole story and informed them of how Asurion wanted me to pay $100 for a new phone because the phone I had JUST gotten was broken and was shipped that way. They apologized, said they didn't know why Asurion would do that, and said I should have another Thunderbolt on my doorstep tomorrow.
If this one is busted as well, I'm going to throw away Mr. Nice Guy and raise hell. I've been with Verizon for almost four years now and they just keep giving me the runaround. This is absurd. Not the first time some crap like this has happened because of a malfunctioning phone.
Whenever you call VZW, you should ALWAYS choose the "cancel account" option at the teleprompt. It will automatically escalate your call to a high level tech who actually knows his/her **** and is authorized to make more changes than the low level peons.
If there's something wrong with the one they send me tomorrow, I'm calling them right off the bat and asking to be transferred to their retention department lol. Same thing, I guess. I'm going to rage and tell them give me a NEW phone. Not dealing with another broken refurbished phone. Some warranty THAT is.
What makes me even more mad is the fact that they sent me to Asurion when I found out that Asurion no longer handles ANY of the warranty issues. So they knew I'd be charged to pay for a new phone because THEY screwed up.
I had the exact same thing happen...no 4g. They sent me a new SIM, nothing. Sent me a new phone, buzzing in the earpiece. Only difference was that I happened to notice it right away when I was testing the phone. Called them back and they just sent me another replacement phone, no questions. Never had to go through Asurion because it was broken when I got it. Weird that they made you do that. Second new (refurb) phone I got worked great and 4G is back.
The Thunderbolt I got today was a brick. Seriously? lol. I called Verizon to cancel my account due to all the bullsh*t and the supervisor said she'd send me a brand new Rezound instead of a CLNR Thunderbolt. Well, nice knowing the Tbolt and everyone on the forum. Best of luck to all the devs, I hope Twistd gets ICS up and running for you guys
I've been with VZW for 12 years, no bad experiences...wish they'd send me a Rezound!
It doesn't seem like Verizon had bad customer service. You got a lemon of a phone.
They're sending you a brand new Rezound. Doesn't sound like bad customer service to me.
Sent from my HTC Mecha using xda premium
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
He was very patient and calm until the 4th time he was wronged by either broken phone/software in which case i believe was not his fault, then he raged, tbh some people would have already raged way before this guy did. Also i dont think he meant verizon is bad at customer service but he was frustated after getting like 3 diff. broken phones which is also not his fault. Just my 2 cents
Sent from my HTC ThunderBolt using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
Click to expand...
Click to collapse
Ha. Ha ha ha. I had forgotten I posted here, actually.
A software issue I created? No. I don't call returning to their stock image then updating to THEIR update MY issue. The rep I spoke with said that it wasn't an unknown issue. No, I only got a "free" upgrade after they sent me a phone with a broken ear speaker and one that didn't even turn off.
I'd be glad about the new phones if they weren't junked as well. My first Rezound pretty much burned out, and the new one has a yellow tinted screen with pink soft keys instead of red and horrible light leakage.
I understand where you'd be coming from if I had said "wahwahwah" about it all.
But Jesus, you can't tell me if you had gotten two bad phones in a row you wouldn't be raging. And now I've gotten two more that were junk.
Please, tell me more about how I have to jump into reality.
CanesDrew said:
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
Click to expand...
Click to collapse
Sense of entitlement? Right.
Yeah, they care so much that one of them sent me to Asurion when it was clearly a warranty issue with the first refurbished that I got. Not to mention the woman that told me she had written a few notes on my system to aid in the process after all of it to get the Rezound...when she never did. The next rep I spoke with had no clue what I was talking about. So, once again, sense of entitlement? Please. Do elaborate after you understand that their software update broke my radio connection, the second phone I got was busted, the third was busted, the first Rezound burned out after a week, and the new Rezound has horrible build quality issues.
Might want to actually read my first post before you try to act like I'm being a "Waaaaaaaaah gimme new phone because I had one issue!"
Out of maybe 12 times I've had to call Verizon due to busted phones, I've had 2-3 that I would actually rate as satisfactory. The others certainly weren't pleasant. I know the busted phones are completely HTC's fault (at the time of the original post, I thought it was Verizon who certified the devices. Yes, ignorance on my part), but that doesn't excuse how many times I've pretty much gotten very cold and bitter treatment.
Is there a point to this thread? If not, mods please close.
th3_g00b said:
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
Click to expand...
Click to collapse
I think he himself caused a mismatch in radios. I don't believe that a factory reset that takes you back to Froyo replaces the radios with Froyo compatible radios. In any case it sounds like a case of rooted incompatible radios that was causing his issues.
-Frank.
Sent using Tapatalk 2
I understand the OP's frustrations. I have been with Verizon for 6 years now after my company was bought out by them. I could have went somewhere else at that point but I stayed for the sake of the reputation I had known Verizon to have among others I knew.
I went through a point of time where 2 of us on the plan had bad phones, known issues etc. They shipped out warranty replacements and they didn't work right either etc. I have had good customer service from them before, but I think its really just the luck of the draw with them. We went through 12 different shipments before they finally decided to send us phones that worked. This was not the fault of any screwing with the phone's technology, this was stock.
In Verizon's defense, this will always be an issue. Companies with high customer service ratings will always have at least 1-2 peons that don't care working for them. And it may just be the luck to get that 1 peon on the phone at the time....
Don't give up on a company because of one bad situation if you have many others to look at as good. They are a good company (for the most part) with some bad seeds...it happens to most if not all.
Glad to see your phone was taken care of!!!