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I have had my Fuze just under 4 months.
This past weekend I noticed the mini-USB port at the bottom of the phone was cracked. I'm talking about the plastic "tongue" with the 5 or 6 metal connectors on it (the part the charging cable connects to).
At first I was un-able to connect my charger to the phone, but after using a knife to move the tongue back to where it is supposed to be I was able to connect it.
However, it's only a matter of time before it breaks off and I will no longer be able to charge my phone. I did not purchase insurance.
I called AT&T and they told me that it is considered "physical damage" and therefore not covered under their warranty.
They referred me to HTC who gave me the same BS.
I see it as a manufacturer defect. I did not abuse the phone. HTC designed it. I can only charge it using the equipment they supplied with the phone. Apparently, 4 months of connecting and dis-connecting the charging cable is too much for the phone to handle! Of course, it is a cheap, $400 phone. What did I expect?
HTC told me I can send it to them and they will examine it. If they see fit to repair it, they will. If not, it will cost over $300 to fix it. Either way I will have to pay $35 just for them to look at it.
Has this happened to anyone else?
So my options as I see them are:
1. Return the phone to HTC and prey.
2. Purchase insurance from a third party and wait a few weeks to report the damage (and hope it lasts that long!).
3. Cancel my AT&T account (all of them, inc. my land line and DSL) and go to Verizon. I wanted an Omnia anyway. (This would be subject to getting an acceptable signal at home, something that I cannot do with AT&T).
It will cost me $180 to leave AT&T, but that is cheaper than paying over $300 to fix the phone!
I just bought a Fuze 2 weeks ago for $220 on craigslist. Screen has a MINOR scratch, thus the low price. My girlfriend bought her Fuze 3 days ago for $275 in absolute perfect condition. Both of our phones came with everything that came in the box and mine even had the original box. If you look on craigslist, you can find amazing deals. Me and my girlfriend were looking for about 3 weeks though, checking about twice a day for new posts.
This way, you spend less than the repair, and you have your original phone as backup/parts phone. You also don't have to wait as you pick the phone up yourself locally. Just never go alone, meet INSIDE a restaurant or store. I've never had bad experiences on craigslist, luckily. So far, I've bought 17" rims, 2 160GB HDDs, 4 80GB SATA HDDs, AMD Athlon x2 3800+ (for $20!!!), a complete watercooling kit for my PC, a palm treo 750w, a palm centro, an HTC Hermes, and now 2 HTC Fuzes. I make sure that the phones work perfect, check all the buttons, insert my sim card, make a phone call, etc.
I cooked my own quick little rom and the Fuze runs AMAZING compared to about 5 other roms I've tried on here, so don't give up on the phone, it has potential!
My suggestion would by to try a different approach with calling att support. Tell them the phone is not charging, will not sync, etc. Tell them you dont see any sign of physical damage and you have never dropped the phone or submerged it in water, etc. After about 5 minutes of scripted troubleshooting they should be making arrangements to send you a new phone. FYI they have a 1 year warranty on their phones. Obviously you don't want them to think you may have damaged it in any way. Best of luck!
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
my friend had a treo on verizon that wouldn't charge. he just bought another battery and an external charger. i think that's your best bet, as long as you don't use the usb port for data transfer or internet sharing :\
leebo said:
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
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Click to collapse
I wonder if calling the ATT warranty number would yield different results than the standard customer service line. With a different department/building/computer system maybe they don't share notes interdepartmentally. I know its not terribly helpful but its better than getting the royal shaft if it works.
Sorry to resurrect this old thread but I had same problem with EXACTLY the same experience with AT&T and HTC. How did you resolve this issue?
I hope to resolve it in a couple of months. I'm just waiting for user reports on the DROID. Even though I'll still have one year remaining on my "contract" with AT&T and will have to pay around $120, I'm leaning toward switching to Verizon.
Believe it or not, my story actually got worse. I limped along with my broken Fuze, then took it to Europe where I lost it. I had purchased "insurance" for it, and was told it only was only covered in the US! (This was not through AT&T).
I asked AT&T for a deal on purchasing it again, and the best they could offer was, get this, a refurbished unit for $50 MORE than they had sold me the new one for!!!
I ended up buying a refurbished one on EBay for $200.
Presently I am so disgusted with the increase in dropped calls, plus the fact that I barely get a signal in my apartment ever since AT&T took over Cingular. I was considering buying their femtocel, as ridicules as that is to pay $150 for a device just so I can get a signal from the company with MORE BARS, but they're not even selling that in L.A. yet.
so if the reports on the Droid live up to the hype, I'll try out Verizon for 30 days. I'm hopeful that will "resolve" the issue.
well, if you have a broken port on your phone
1) you can't sync
2) you can't charge
3) you can't use those adapters
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?[/QUOTE]
4) Keep your mouth shut and stop complaining.
5) Give your money to any other company besides AT&T.
Of these I believe #5 is the only one AT&T will understand.
Hey guys,
I thought I'd share this with you,
Frys Electronics is selling an unlocked and no contract version of the G2X for $299 brand new.
I thought it was a good deal because locked/used they go for $200-250.
Their stores are located through out the bay area but you can order online as well I believe.
Source: http://www.frys.com/ads/page5 (on the bottom of the add)
EDIT: I just saw that in very small letters under the picture it says "Reconditioned" ... oh well
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
tombaker1 said:
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
Click to expand...
Click to collapse
Lol great post
tombaker1 said:
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
Click to expand...
Click to collapse
Thanks to those guys who put lots of phones in the refurb buckets. I got mine refurb and had it sent to me in Thailand. Got a great deal on what I consider to be a perfect phone. Yes, of course, it has minor screen bleed but I only notice it in a dark room with brightness turned up, which I never do, so it doesn't bother me in the slightest. It has never locked up and only rebooted once on a wall charger before I updated to GB. I only had it one day before updating to GB and it has been rock solid ever since.
I paid less than half what a new 2X sells for here in Thailand without all the LG bloatware and I am on official GB (rooted) now, instead of waiting for it like all the 2X people still are. I couldn't be happier with my G2X unless it could make me an espresso in the morning.
I bought one of the Fry's refurbs this weekend at my local store, and I'm using it right now. I have to say, it's much nicer than my Droid X. The phone looks brand new, and still had protective plastic on the USB port and on the metal trim on the back. There's a tiny bit of screen bleeding in the upper left-hand corner, but it doesn't really bother me. It came in a plain white box with all of the original T-Mobile documentation and the original LG charger and USB cable. I plan on dumping Verizon and using Simple Mobile, but I'm going to play around with this for awhile longer, first.
Saaber said:
I bought one of the Fry's refurbs this weekend at my local store, and I'm using it right now. I have to say, it's much nicer than my Droid X. The phone looks brand new, and still had protective plastic on the USB port and on the metal trim on the back. There's a tiny bit of screen bleeding in the upper left-hand corner, but it doesn't really bother me. It came in a plain white box with all of the original T-Mobile documentation and the original LG charger and USB cable. I plan on dumping Verizon and using Simple Mobile, but I'm going to play around with this for awhile longer, first.
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my "new" phone didn't even come with the plastic on the metal trim. i'm starting to think tmo sold me a refurb for full price :| but who knows, i can't prove it
tokimaromi said:
my "new" phone didn't even come with the plastic on the metal trim. i'm starting to think tmo sold me a refurb for full price :| but who knows, i can't prove it
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Click to collapse
I think whoever is refurbing them for Fry's just adds the plastic wrap to make it look newer and prettier when you open the plain white box.
i dunno about paying $300 bucks for a refurb device....
tackleberry said:
i dunno about paying $300 bucks for a refurb device....
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I've purchased many refurb devices and every time they have been as good as new. Often times people buy them and return them in a few days and then it has to be refurbed, as it can no longer be sold as new. In some states if the item has been shipped and returned for non-delivery it is considered used and cannot be sold as new again. So the carriers sell them off cheap in pallets to be refurbed.
Two days ago I purchased the phone online-they changed the webpage now, but two days ago it said nothing about it being refurbished. So after driving an hour across town, they try to give me a refurbished one. Luckily, I had my receipt/screenprint as well as I guess a little luck on what manager I spoke with- long story short, they gave me the $299 price, and put the $264 balance ($519 no contract price) on some gift card.
The thing is, my receipt now shows this, I could make $264 if I returned it lol
http://www.engadget.com/2012/07/10/atandt-atrix-hd-priced-at-99-coming-july-15/
So not only is our phone being pushed aside by a new phone that does not completely reign above it in tech specs, but it's coming out this Sunday for $99.....
I'm hitting them by never giving them my business or recommending them to any of my clients. I own a small delivery company and have a PC sales and repair business on the side.so I talk to alot of people during the day and get asked for my opinion on phones often.
Motorola lied and I'm still locked mb865
Just go buy the SGS 3 I promise you will be so much happier... go sell your A2 on Ebay for 200 while you still can (before the next atrix HD is out), and put that toward an SGS 3 off contract....
It will stick to moto, by not buying another phone from them, and make you much happier... I promise the SGS 3 is not like anyother Galaxy yet. It it sturdy and does not feel cheap, and I am getting about 20 hours of heavy use on the battery before a charge. I am putting it on the charger every night at bedtime, and it still has about 35-40% left on it... so...
jimbridgman said:
Just go buy the SGS 3 I promise you will be so much happier... go sell your A2 on Ebay for 200 while you still can (before the next atrix HD is out), and put that toward an SGS 3 off contract....
It will stick to moto, by not buying another phone from them, and make you much happier... I promise the SGS 3 is not like anyother Galaxy yet. It it sturdy and does not feel cheap, and I am getting about 20 hours of heavy use on the battery before a charge. I am putting on the charger every night at bedtime, and it still has about 35-40% left on it... so...
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I have always gotten a feeling of cheaply made hardware from Samsung, though (including the Galaxy S3 as I played with one in-depth at an AT&T store recently). Also, my full upgrade eligibility date is around the end of September which isn't all that far off...plus if I upgrade through Best Buy Mobile before the end of the year they'll give me a $50 gift card on the spot for doing so (they had a promo earlier in the year that you could sign up for).
MagicXB said:
I have always gotten a feeling of cheaply made hardware from Samsung, though (including the Galaxy S3 as I played with one in-depth at an AT&T store recently). Also, my full upgrade eligibility date is around the end of September which isn't all that far off...plus if I upgrade through Best Buy Mobile before the end of the year they'll give me a $50 gift card on the spot for doing so (they had a promo earlier in the year that you could sign up for).
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I have always thought the same thing about Samsung Galaxy hardware, but this is the first one that I have not thought that about, and it is really a HUGE step forward for hardware in a phone. It has LTE, NFC, HD display a dual core 1.5 GHZ CPU that can overclock stable to 1.9 GHZ, and it is butter smooth even with out JB on it... so when JB comes with CM 10, it will be just crazy!!! And the Dev support is nothing short of amazing, and it has only been in peoples hands a little less than a month.
Just like with the A2 I can't say enough good things about it. Don't discount it, I promise it will not disappoint, and it does not have ANYTHING locked down.
When you come up for your upgrade in sept. think about it, and give it a shot.
MagicXB said:
http://www.engadget.com/2012/07/10/atandt-atrix-hd-priced-at-99-coming-july-15/
So not only is our phone being pushed aside by a new phone that does not completely reign above it in tech specs, but it's coming out this Sunday for $99.....
Click to expand...
Click to collapse
it actually reminds me of the crap M$ pulled with the Zune...
Yes, I bought a Gen2 Zune back then because I am anti-Apple...before Android was a thing... and M$ pushed it aside and made the Zune HD, with little to no support or upgrades on the original two generations and their loyal buyers.
OOPS, WE SCREWED THAT ONE UP, LETS START OVER. You just know behind the scenes there are ****ty programmers and even ****tier managers making poor decisions.
If I had the money, the Nexus would be my choice, but I have kids to feed.
jimbridgman said:
I have always thought the same thing about Samsung Galaxy hardware, but this is the first one that I have not thought that about, and it is really a HUGE step forward for hardware in a phone. It has LTE, NFC, HD display a dual core 1.5 GHZ CPU that can overclock stable to 1.9 GHZ, and it is butter smooth even with out JB on it... so when JB comes with CM 10, it will be just crazy!!! And the Dev support is nothing short of amazing, and it has only been in peoples hands a little less than a month.
Just like with the A2 I can't say enough good things about it. Don't discount it, I promise it will not disappoint, and it does not have ANYTHING locked down.
When you come up for your upgrade in sept. think about it, and give it a shot.
Click to expand...
Click to collapse
Hmm...we'll see. At $199 though, I can't pull the trigger.
MagicXB said:
Hmm...we'll see. At $199 though, I can't pull the trigger.
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Click to collapse
GO to best buy, and trade the A2 in toward the SGS 3, and use the $50 credit, and you might have to pay 50 bucks... heck I traded my inspire in at BB and I only payed 99 for it, and they gave me 100 for it, and gave me a $50 gift card, so I got the phone for free plus a case and a 32GB SDcard all with out having to pay 1 dollar for the A2....
Just something to think about.
If this phone is locked down to AT&T like our A2 was it will be another epic fail for MOTO!!! Funny how Samsung doesn't bow down to AT&T but MOTO caters to their every whelm. Which goes back to the finger pointing, MOTO says it's up to the carriers and the carriers say it's up to the manufacturer.
I want the SG3... something fierce. I've tried to sell my girlfriend's A2 on eBay and Craig's List -to no avail. She upgraded to it from the first A4G, but doesn't care either way about it. To her, its a phone, and just a phone! Listed at about the sane price as would be the $199.00 new two year contract price.
Question: I see this "feedback" deal here on XDA on my profile and others. So, is that for 1) people selling old or unused devices, and 2) would there be audience here that would prove to have more interested parties to buy other than eBay or Craigslist?
Sent from my MB865 using xda's premium carrier pigeon service
Apex_Strider said:
I want the SG3... something fierce. I've tried to sell my girlfriend's A2 on eBay and Craig's List -to no avail. She upgraded to it from the first A4G, but doesn't care either way about it. To her, its a phone, and just a phone! Listed at about the sane price as would be the $199.00 new two year contract price.
Question: I see this "feedback" deal here on XDA on my profile and others. So, is that for 1) people selling old or unused devices, and 2) would there be audience here that would prove to have more interested parties to buy other than eBay or Craigslist?
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
Go to Best buy and get the $50, gift certificate, and do the phone buy back, they should give you 100-150 as a buy back for the A2 even if Craigslist and ebay don't get you a sale.
Just something to go try!
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
JRW 28 said:
If this phone is locked down to AT&T like our A2 was it will be another epic fail for MOTO!!! Funny how Samsung doesn't bow down to AT&T but MOTO caters to their every whelm. Which goes back to the finger pointing, MOTO says it's up to the carriers and the carriers say it's up to the manufacturer.
Click to expand...
Click to collapse
It will be business as usual for moto... heck, they just re-locked the bootloader on the OG Atrix with the last updated... so...
I would assume the worst here.
Apex_Strider said:
I want the SG3... something fierce. I've tried to sell my girlfriend's A2 on eBay and Craig's List -to no avail. She upgraded to it from the first A4G, but doesn't care either way about it. To her, its a phone, and just a phone! Listed at about the sane price as would be the $199.00 new two year contract price.
Question: I see this "feedback" deal here on XDA on my profile and others. So, is that for 1) people selling old or unused devices, and 2) would there be audience here that would prove to have more interested parties to buy other than eBay or Craigslist?
Sent from my MB865 using xda's premium carrier pigeon service
Click to expand...
Click to collapse
You can trade in mobile phones for gift cards at Best Buy...you could trade in the Atrix 2 for $150 in good condition - I just checked.
MagicXB said:
You can trade in mobile phones for gift cards at Best Buy...you could trade in the Atrix 2 for $150 in good condition - I just checked.
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Click to collapse
That's $150 for basically a mint-condition Atrix 2 without a single blemish or nick on the surface/body of the phone anywhere, with the original box, original paperwork, USB charger and cable, etc... now, while a lot of folks keep all that stuff around, not everyone does. I got my Atrix 2 from a pawn shop and while it's in great shape (just a tiny nick on the back side where the plastic surrounding the camera lens is), I don't have any of the other contents so I'd be looking at $50-90 tops, sadly.
Can sell it on craigslist for $125 cash in a few hours more than likely... been considering it based on a) the infamous locked bootloader fiasco and b) AT&T taking their sweet freakin' time with ICS even if Motorola has it ready to go (they probably do at this point, who knows).
I hate companies that make great products then do something stupid with them like the bootloader crap. Sony, ruined years ago. Motorola, getting worse by the day. And don't even get me started on Apple.
I sense that the battery is going to really suck on that new atrix hd.... think about it, the battery is approximately 1700 Mah (like our atrix 2) with a bigger screen, higher resolution and Lte , hopefully the snapdragon wont be a drainer but its still clocked higher than the current atrix 2....
its gonna be problematic like the droid razr...
Go for the Razr Maxx or the upcoming Razr Hd that's the one I'm gonna go for, switching to Verizon when that comes out!
Sent from my Motorola Atrix 2 with AT&T 4G
br0adband said:
That's $150 for basically a mint-condition Atrix 2 without a single blemish or nick on the surface/body of the phone anywhere, with the original box, original paperwork, USB charger and cable, etc... now, while a lot of folks keep all that stuff around, not everyone does. I got my Atrix 2 from a pawn shop and while it's in great shape (just a tiny nick on the back side where the plastic surrounding the camera lens is), I don't have any of the other contents so I'd be looking at $50-90 tops, sadly.
Can sell it on craigslist for $125 cash in a few hours more than likely... been considering it based on a) the infamous locked bootloader fiasco and b) AT&T taking their sweet freakin' time with ICS even if Motorola has it ready to go (they probably do at this point, who knows).
I hate companies that make great products then do something stupid with them like the bootloader crap. Sony, ruined years ago. Motorola, getting worse by the day. And don't even get me started on Apple.
Click to expand...
Click to collapse
Luckily all of my phones are kept in mint condition with the box and stuff.
br0adband said:
That's $150 for basically a mint-condition Atrix 2 without a single blemish or nick on the surface/body of the phone anywhere, with the original box, original paperwork, USB charger and cable, etc... now, while a lot of folks keep all that stuff around, not everyone does. I got my Atrix 2 from a pawn shop and while it's in great shape (just a tiny nick on the back side where the plastic surrounding the camera lens is), I don't have any of the other contents so I'd be looking at $50-90 tops, sadly.
Can sell it on craigslist for $125 cash in a few hours more than likely... been considering it based on a) the infamous locked bootloader fiasco and b) AT&T taking their sweet freakin' time with ICS even if Motorola has it ready to go (they probably do at this point, who knows).
I hate companies that make great products then do something stupid with them like the bootloader crap. Sony, ruined years ago. Motorola, getting worse by the day. And don't even get me started on Apple.
Click to expand...
Click to collapse
That is not totally true... I sold back my inspire 4G to BB when I got the A2, and they gave me 100 gift car for it, and I only paid 99 for it new... and I did not have the box the usb cable or the charger... it was just the phone, heck I even had CM9 rooted and running on it... they told me they did not care, and they even waited while I wiped my data off the phone. They are just going to recycle it, and re-sell it to you as a refurb, or use it as a replacement for thier BB "geak squad" protection.
Might have to look into that with my own Atrix 2 then, but I think in the long run I'd still rather have cold hard cash in the hand than some damned gift certificate/card, especially at Worst Buy. Sorry, had to say it as I've dealt with their crap over the years and still do whenever someone brings me a laptop to fix/optimize/repair and the first words from the client are "I took it to Geek Squad and..." or I spot the stupid little pink sticker on the bottom that confirms yes they did get it hosed/looked over at some Best Buy location.
I'm really disappointed in Motorola at this point. The Atrix 2 is one very nice piece of hardware start to finish, but it's hamstrung by these stupid restrictions. It's more than capable of running Jelly Bean even in spite of missing a few features (no NFC, no "recommended" quad core CPU, etc) but we'll never ever see it and the phone is barely 9 months old.
Seems like the "cycle of obsolescence" is just increased, like Moore's Law I suppose. A few years ago you could count on a solid up within a given period of time (and 9 months to get ICS is ridiculous, period, it just is any way you slice it) and now it looks like companies are literally taking the track of producing somewhat high-end smartphone hardware and 6 months later it's effectively given the heave ho and dismissed for the next big thing.
This is a really sad way of doing things and making the "disposable society" that much worse, every minute that passes.
br0adband said:
Might have to look into that with my own Atrix 2 then, but I think in the long run I'd still rather have cold hard cash in the hand than some damned gift certificate/card, especially at Worst Buy. Sorry, had to say it as I've dealt with their crap over the years and still do whenever someone brings me a laptop to fix/optimize/repair and the first words from the client are "I took it to Geek Squad and..." or I spot the stupid little pink sticker on the bottom that confirms yes they did get it hosed/looked over at some Best Buy location.
I'm really disappointed in Motorola at this point. The Atrix 2 is one very nice piece of hardware start to finish, but it's hamstrung by these stupid restrictions. It's more than capable of running Jelly Bean even in spite of missing a few features (no NFC, no "recommended" quad core CPU, etc) but we'll never ever see it and the phone is barely 9 months old.
Seems like the "cycle of obsolescence" is just increased, like Moore's Law I suppose. A few years ago you could count on a solid up within a given period of time (and 9 months to get ICS is ridiculous, period, it just is any way you slice it) and now it looks like companies are literally taking the track of producing somewhat high-end smartphone hardware and 6 months later it's effectively given the heave ho and dismissed for the next big thing.
This is a really sad way of doing things and making the "disposable society" that much worse, every minute that passes.
Click to expand...
Click to collapse
Yeah I gotta say BB is worst buy... they really do suck... The only reason I got my A2 from them was the trade in, I hated the Inspire and had to get rid of it and I could not give it away and AT&T does not buy back, so... they really are the only game if you intend to trade your old phone back in for a new one.
And the customer service at BB is absolute crap. I fried my A2s bootloader 31 days of owning it, and BB threw the 30 day policy at me... I went literally across the street to the AT&T corp store and walked out with a replacement phone.
But again if you want to trade the A2 for any other phone go to BB and get the 100-150 bucks for it, before it drops lower.
If I had the money (and the good credit) I'd be all over a Galaxy Note right now but, that's a wish that'll never come true so...
Ain't nothing at Best Buy I want to be honest, the Wife still wants a Nook Color/Tablet but, it's just slightly out of our price range for the present/foreseeable future, still on the wish list (but that might actually be doable).
But I can honestly say I'll never directly purchased another Motorola phone unless it's a) branded as a Google Nexus product and b) it has an unlocked bootloader or can be unlocked as easily as "fastboot oem unlock" - I'm just not going to compromise from now on.
Honestly I think a lot of people are moving towards only Nexus-branded hardware. I had a Nexus S recently for a short period of time and it was a blast to own, great piece of hardware and now I find myself wishing I still had it in some respects more than this Atrix 2.
Atrix 2 with Jelly Bean native... that would be a great piece of hardware to own, wouldn't it? It's a crying shame, really.
seedoubleyou said:
If I had the money, the Nexus would be my choice, but I have kids to feed.
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Click to collapse
This is the truth. These are my sentiments exactly. I really hope Google lets Moto do the next Nexus...
hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.
bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!
williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.
It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.
Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!
It happened, dropped the 3 and messed up the screen. Figured it would be the usual $129 at ubreakifixit which I've had to pay once or twice on previous P2 & XL, but nope, $269! With tax that'll probably be around $300, which is just $100 down from either a brand new 3A or a "renewed" 3 from Amazon.
Is there a cheaper way to fix it? Seems absurd to spent $300 to fix a phone when it's so close in price to new options. I do like the phone and wish to keep it until 4 or something else comes around.
Depends on your situation, I guess. I cracked the screen on my Pixel 2 XL (still not sure how, I was eating dinner one day and looked down to see a crack from the earpiece to swooping to the middle of the screen). I paid $200 for Verizon insurance to get another device as it was about 2 months before the Pixel 3 came out. I knew I could get at least $200 for trade in toward Pixel 3 so the cost to replace the phone was worth it, to me. I ended up getting $325 in trade and had a phone that wasn't cracked. It was refurbished and not a Google Store edition, but it did what I needed for a few months.
If you're OK with the 3a, go for it. I've read very good things about it. Refurbished phones can be hit or miss, in my opinion and really depends what they were refurbished for. The first one I got back from Verizon had something loose inside and if the phone was inverted in my pocket (I put it in "head first" so the charging port is on top) and it was moved around, it would restart. I kept pulling my phone out of my pocket and the fingerprint sensor would not unlock, required code. I realized it was rebooting my didn't know why. One day I was spinning the phone on the table in a meeting at work and it rebooted. I started shaking around and was able to get it to reboot every time I shook it while it was upside down. They replaced it with another one that was fine save for a few wear spots on the frame, but again, it did the job for the last two months before the 3 came out.