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I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
Having problems with the touch screen on my sensation and this has now happened on my secound phone! both phones were ok out of box but after a few days first noticed problems from lockscreen as phone would not always unlock when draging app icon into circle then slowly geting worse until would take several swips on screen to even unlock! then started noticing similar problems in norm opperation? sometimes works ok but some times freezes up have tried factory reset and no differance. very strange having this problem on two phones?
Does the touch screen stop working completely?
Mine did that on Monday, had to get a replacement.
it seams to stutter once awake works slightly better? but still not responsive
I've noticed that the proximity sensor and gyroscope are being used aggressively to filter accidental screen presses.
For example, if I place my sensation flat on a table, the lock screen is very hard to unlock. If i place my other hand near the proximity sensor at the same time (or tilt the phone towards me) it unlocks easily. Until I identified this functionality I was beginning to think my right index finger was unsuitable for touch screens (since when placed on a table I tend to use my right hand, but otherwise use my left to unlock).
Hopefully this will be tweaked with future updates.
Sent from my HTC Sensation Z710e using XDA App
Many thanks I hope itd that simple?
I am having the exact same problem, for example on the lock screen I would swipe up but the ring will move slightly, and one icon I.e the camera icon will move towards the ring, another grip which is buggin me is that it will miss screen taps, I.e when texting or clicking an icon one tap will go unnoticed by the device resulting in either a missed letter, or the app not opening. This also goes for the 4 command buttons at the bottom, it happens on these too. I also get the occasional lock up.
Factory reset did not work
All of you are you using Sense, and no other launcher?
i900frenchaddict said:
All of you are you using Sense, and no other launcher?
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Click to collapse
Had the exact same issue on my first phone but i was using adw launcher, not installed it on my second phone and had no issues at all
Sent from my HTC Sensation Z710e using XDA Premium App
I am currently using launcher pro, but even using the htc stock launcher the problem still arises. When I did a factory reset, the problem was still apparent when entering my pin number for the first time.
Kurisu87 said:
I am having the exact same problem, for example on the lock screen I would swipe up but the ring will move slightly, and one icon I.e the camera icon will move towards the ring, another grip which is buggin me is that it will miss screen taps, I.e when texting or clicking an icon one tap will go unnoticed by the device resulting in either a missed letter, or the app not opening. This also goes for the 4 command buttons at the bottom, it happens on these too. I also get the occasional lock up.
Factory reset did not work
Click to expand...
Click to collapse
As I stated before, I experience this problem but it only occurs when the phone is laid flat and my hands are well away from the proximity sensor at the top left of the screen. I can say that the part you are describing with the lock screen is 100% the same problem I come across in certain situations.
Please test to see if the problem is still present when the phone is tilted in your hand and, if you are laying the phone flat when you experience the problem, try putting your other hand near the proximity sensor when you try to unlock.
If this happens as I describe then it is most likely a software bug which only affects users who have particular phone use habits.
Saying that, as you are having quite severe symptoms, during general use, it may be that you have a faulty proximity sensor in your phone - leading to missed screen taps when the phone thinks you are not touching the phone.
Well I laid the phone flat and unlocked it no less than 20 times, each worked flawlessly no problems at all..... Seems to have me baffled
Yes I've been having the same problem. First noticed it when trying to unlock it (phone was lying down), couldn't get the circle to move. Have had one complete touch-freeze. No input possible, however volume and power button worked. Took the battery out, restarted, and it worked fine.
I notice that input can be difficult sometimes, hit and miss or just have to push harder. Strange. Seems like a software issue to me.
edit: just had the same issue - circle wouldn't move. After picking the phone up I was able to unlock it, however still not as easy as it should be, a bit jerky.
Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App
aim1126 said:
Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
The wildfire (my friend's got one) has this problem too. You have to keep touching the metallic housing for it to detect any taps.
You are correct, aim1126. I never considered grounding to be the cause but after re-testing it clearly is.
I guess it is a side effect of having a conductive unibody. So basically there will be no software fix, we just have to keep constant contact between our hands and the unibody. I wonder whether a rubber bumper would actually make this problem worse?
Edit:
Actually, the screen seems to adapt to not being grounded properly after a couple of presses. It works fine for me by the third time I touch the screen - weird. Well at least it is only a minor annoyance!
Sent from my HTC Sensation Z710e using XDA App
aim1126 said:
Both my evo and my g2 had a grounding issue, for example if I had the phone laying down on the couch or bed, the screen would not respond to touch but if touch the phone with a finger and try to unlock it with my other hand it would work normally. So it seems to be a common problem with some HTC devices
Sent from my LG-P999 using XDA App
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Click to collapse
My wife uses a G2 and I wouldnt call it a grounding "issue" honestly seems like more of a feature to make sure you ment to engage the screen.. Its kinda cool IMO
As far as the screen being laggy this sucks since I wanted to upgrade from my Vibrant to the Sensation.. I also am not sure its a software issue you guys are having.. I am running Sense 3.0 with gingerbread on the G2 and it is very smooth.. The option to silence a call or tirning on speaker phone by turning the phone over is neeto torpedo..
I'm having the same issue, from lock screen I drag the circle up and it just stutters. After a few tries it usually works, once unlocked the touch screen appears to work fine. I'd expect the issue would continue after unlock if it was a hardware issue.
mr_wi said:
I'm having the same issue, from lock screen I drag the circle up and it just stutters. After a few tries it usually works, once unlocked the touch screen appears to work fine. I'd expect the issue would continue after unlock if it was a hardware issue.
Click to expand...
Click to collapse
I made a video about the issue here, where you can see that the touchscreen problems do indeed persist after unlocking. Especially when typing and scrolling.
http://www.youtube.com/watch?v=Bk1BlXZQDrU
bcpk said:
I made a video about the issue here, where you can see that the touchscreen problems do indeed persist after unlocking. Especially when typing and scrolling.
http://www.youtube.com/watch?v=Bk1BlXZQDrU
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Click to collapse
That's very bad. Flaky lock screen is not good, and the example of not being able to scroll through apps without it running one is a killer. There are many times when scrolling through a list of selectable items is necessary.
Are you going to exchange the phone?
Have my hopes set on the Sensation, so would really like to find out what the resolution is.
happens in the pocketnow review that brandon just put up
http://www.youtube.com/watch?v=nlSvcOkoEwk&hd=1&feature=player_detailpage#t=143s
I don't know if this is my phone's fault. I just sent me sensation to htc for a screen replacement; however, when I receive the phone back, I realize there was problem(?) and I am not sure if that is a software problem or hardware problem. Apparently, when I get a new sms, I will only hear the sound and notification light but the screen won't turn on. Is this normal? I am under the default setting. Thanks for your help!
I don't ever recall my phone's screen turning on when I receive anything other than a phone call (on any Android phone). Were you using a 3rd part app by chance?
Sent from my HTC Sensation 4G using XDA Premium App
neozengar said:
I don't know if this is my phone's fault. I just sent me sensation to htc for a screen replacement; however, when I receive the phone back, I realize there was problem(?) and I am not sure if that is a software problem or hardware problem. Apparently, when I get a new sms, I will only hear the sound and notification light but the screen won't turn on. Is this normal? I am under the default setting. Thanks for your help!
Click to expand...
Click to collapse
Yeah the screen does not turn on, if it's in sleep, when you receive a text message or any kind of notification.
The only way the phone screen turns on while it's in sleep is if you receive a phone call.
Hope this helps!
Ok! Maybe I confused my htc inspire with the sensation since I haven't used it for 2 weeks. I actually prefer that so that it will save battery.
No screen lighting up is normal download sms pop up etc in the market.
OK now I know there isn't a Ghost in my phone but at times my phone behaves like its possessed. The problem is with the touch screen. At times my phones starts to do stuff on its own. Like open random apps, bring down the notification bar and then brings it back up. Once it even opened my whatsapp and then opened the keyboard and typed a message and sent it to an contact. And during this time it doesn't really respond to my touches. But it happens very rarely like ones in two days and that too for a min or two. Been happening for a two weeks now. I have the latest CM 7 Nightly installed. So what do u reckon is happening? Is it a software bug or an Hardware bug? And how do I fix it?
..
Sent from my sending thing.
I had the same problem. LG Service Center said, that they need to change the touchscreen. Try to flash another ROM, if you get the same problem, then unroot and flash stock firmware and go to LG Service Center or change the screen yourself
But I hope it's your ROM, good luck!
on my sgs i have this weird ghost while charging.. are you running ics?
sweettaniyaa said:
OK now I know there isn't a Ghost in my phone but at times my phone behaves like its possessed. The problem is with the touch screen. At times my phones starts to do stuff on its own. Like open random apps, bring down the notification bar and then brings it back up. Once it even opened my whatsapp and then opened the keyboard and typed a message and sent it to an contact. And during this time it doesn't really respond to my touches. But it happens very rarely like ones in two days and that too for a min or two. Been happening for a two weeks now. I have the latest CM 7 Nightly installed. So what do u reckon is happening? Is it a software bug or an Hardware bug? And how do I fix it?
Click to expand...
Click to collapse
this one was the best query I have ever read tania hope u are not watching fear files these days
sweettaniyaa said:
OK now I know there isn't a Ghost in my phone but at times my phone behaves like its possessed. The problem is with the touch screen. At times my phones starts to do stuff on its own. Like open random apps, bring down the notification bar and then brings it back up. Once it even opened my whatsapp and then opened the keyboard and typed a message and sent it to an contact. And during this time it doesn't really respond to my touches. But it happens very rarely like ones in two days and that too for a min or two. Been happening for a two weeks now. I have the latest CM 7 Nightly installed. So what do u reckon is happening? Is it a software bug or an Hardware bug? And how do I fix it?
Click to expand...
Click to collapse
It is surely a hardware problem i had the same problem. My screen had got damaged as it wud get wet regularly. I changed the touch screen and it is now as good as new
Running Ginger Snap v1.3 Best gaming rom ever
A developer told me that sometimes on some devices, it happens while charging, becaude of charger errors..
sweettaniyaa said:
OK now I know there isn't a Ghost in my phone but at times my phone behaves like its possessed. The problem is with the touch screen. At times my phones starts to do stuff on its own. Like open random apps, bring down the notification bar and then brings it back up. Once it even opened my whatsapp and then opened the keyboard and typed a message and sent it to an contact. And during this time it doesn't really respond to my touches. But it happens very rarely like ones in two days and that too for a min or two. Been happening for a two weeks now. I have the latest CM 7 Nightly installed. So what do u reckon is happening? Is it a software bug or an Hardware bug? And how do I fix it?
Click to expand...
Click to collapse
Change your kernel, these may be kernel panicks.
Sent from my LG-P500 using xda app-developers app
myawan said:
Change your kernel, these may be kernel panicks.
Click to expand...
Click to collapse
This could be a reason cause it all began when I flashed DJNoXD's Kernel 2.5.2. But then I re flashed the latest CM 7 nightly over it and it continued to show the symptom's. Also I did not over clock, never did.
Today when it showed the same possessed behavior, I pressed the power button and it at once came back to my control. So I guess its a temporary solution to it.
dafabsl said:
A developer told me that sometimes on some devices, it happens while charging, becaude of charger errors..
Click to expand...
Click to collapse
It never happened during charging.
Found the Culprit
It was being caused by a pair of external speakers, which has it own power source, which I connected to the phone. I am guessing the speaker was sending some kind of charge to the phone. When I connected the speaker, the touchscreen completely stopped working. and even after I disconnected the speaker the touchscreen would continue to behave the way I described in my first post. Probably stored that charge somewhere. Bottom line, now that I have stopped connecting the speakers its stopped that behavior. There case solved. Feel like Scooby Doo. There was no Ghost after all.
Lolzz..
My Nexus 5 vibrate motor seems to randomly stop. Usually, it stops working for just a few seconds at a time, but sometimes it stops for more than just a few seconds. It started randomly one day, and I haven't been able to tie it to a specific app yet, and it didn't coincide with the installation of a kernel or ROM.
I'm running rooted stock Lollipop with elementalX kernel (2.03).
I've tried pushing on the back, since some people have issues with the vibration motor not making good contact with the rest of the phone, but it seems that doesn't really do anything for me. It seems to help occasionally, but not necessarily.
Sometimes turning the screen off and back on helps, but sometimes not either.
Unfortunately, the inconsistency is making it difficult for me to figure out what the problem is. Could it just be a dying motor?
You can open it up and reseat the vibration motor on its sticky pad if you're not worried about the warranty. Alternatively, some of those with the issue have reported success giving the phone a good smack.
bblzd said:
You can open it up and reseat the vibration motor on its sticky pad if you're not worried about the warranty. Alternatively, some of those with the issue have reported success giving the phone a good smack.
Click to expand...
Click to collapse
Thanks for the ideas
I did try reseating the motor, and I thought it was going well, but after about a full day or so, I was hit with a non-vibrating motor again Turning the phone off and back on didn't help, but shaking it a bit seemed to do well
I have tried giving the phone a good smack, but it seems like a temporary thing. I'm mostly afraid I might miss a call, message, or vibrate alarm if I run into this problem with the phone in my pocket
And it happens with stock kernel as well, correct? If it has been less than 1 year you could RMA.
chronostorm said:
Thanks for the ideas
I did try reseating the motor, and I thought it was going well, but after about a full day or so, I was hit with a non-vibrating motor again Turning the phone off and back on didn't help, but shaking it a bit seemed to do well
I have tried giving the phone a good smack, but it seems like a temporary thing. I'm mostly afraid I might miss a call, message, or vibrate alarm if I run into this problem with the phone in my pocket
Click to expand...
Click to collapse
I had this problem as well and still encountering it sometimes. Don't worry about a missed call though. My vibration completely stopped working and a reboot didn't help, however a call made the vibration work again lol and it has been working since. Fingers crossed same **** doesn't happen again.