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my LCD screen cracked while in my pocket!

I bought my HTC S710 just 5 months ago, and my LCD screen cracked while in my pocket!
Did anyone has such a problem?
Is this problem common with this phone?
Do you know if warranty is valid for this damage?

Not a common problem, seems like you would have put too much pressure on it or bumped it against something. I've sat on mine after forgetting it's in my back-pocket, but I keep the LCD inwards and have had no problems.
You probably won't get it warrantied, but it's worth a shot.

@beijmanli wtf!
@SAHILISTHEBEST yeah your device needs to go for service.
and no its not common, i have dropped my device couple of times but not a single scratch yet. I have a scratch guard film on the screen.

yes, i've found in other forums also that this has now become a common problem for VOX and many users have complained about this matter. I think that since this is a manufacturer's technical defect and the Company should take the matter into consideration as this damage is caused not due to mishandling. the below mentioned url proves the same:
http://www.htcwiki.com/thread/1120701/HTC+S710+-+LCD+SCREEN+CRACKES?t=anon

Had the same thing happen to me, basically my fault (screen turned out)
If you have it in your pocket, turn the screen inward and you have a lot less problems
Yes the display is a bit touchier because its so big. (for a phone) its up to the user to be carefull I doubt you'll get it serviced free, although the trend to "not my fault, all your fault" is clear

Jacina said:
Had the same thing happen to me, basically my fault (screen turned out)
If you have it in your pocket, turn the screen inward and you have a lot less problems
Yes the display is a bit touchier because its so big. (for a phone) its up to the user to be carefull I doubt you'll get it serviced free, although the trend to "not my fault, all your fault" is clear
Click to expand...
Click to collapse
I felt amazing when i saw that no physical damage is caused to the housing or any other part. The screen cracked by itself within the housing.
It seems there is some problem with the internal structure of the phone. It cant resist too much pressure i guess.
Hope HTC manufacturers understand this problem soon.

Well in my case it was just a bit too much pressure on the center of the screen, this can happen easily, by hitting the corner of a table for example. You wouldn't see an effect on the housing sind your pants would stop any scratches etc.
Lesson is: Always put the phone with the display to your leg/arse/whatever, just don't let it face outward.

New Screen + Fitting!
You can buy new screens:
http://cnn.cn/shop/s710s730-screen-p-2349.html
And for service manual on how to dismantle your VOX
http://maritime-billeder.dk/uploads/file/VOX_SM_A01 _GENERIC_.pdf

VOXer said:
You can buy new screens:
http://cnn.cn/shop/s710s730-screen-p-2349.html
And for service manual on how to dismantle your VOX
http://maritime-billeder.dk/uploads/file/VOX_SM_A01 _GENERIC_.pdf
Click to expand...
Click to collapse
thanks Voxer,
The manual was really cool n helpful.
I called the HTC Authorised service executive in India n told him the problem. I told them that since the damage was not due to mishandling and my screen broke by itself. they exaxmined my mobile and after makingsome more calls to some of HTC officials, they agreed for the screen replacement of my phone and allowed me a discount of 40% on the new screen.
this link helped a lot:
http://www.htcwiki.com/thread/1120701/HTC+S710+-+LCD+SCREEN+CRACKES?t=anon
My phone will be back within couple of days.

my lcd has cracked once again after getting a replacement one week ago.
wtf...
can anybody tell m where can i purchase it from. the link posted above in this thread states that it is out of stock.

:S
SAHILISTHEBEST said:
my lcd has cracked once again after getting a replacement one week ago.
wtf...
can anybody tell m where can i purchase it from. the link posted above in this thread states that it is out of stock.
Click to expand...
Click to collapse
What the hell are you doing man? diving on the floor? O well... can i suggest instead of buying a new screen very time maybe invest in a good case:
http://www.proporta.com/F02/PPF02P05.php?t_id=3465&t_mode=des
http://www.boxwave.com/products/armorcase/armor-case-htc-vox_2619.htm

VOXer said:
What the hell are you doing man? diving on the floor? O well... can i suggest instead of buying a new screen very time maybe invest in a good case:
http://www.proporta.com/F02/PPF02P05.php?t_id=3465&t_mode=des
http://www.boxwave.com/products/armorcase/armor-case-htc-vox_2619.htm
Click to expand...
Click to collapse
what to say... It was in my pocket while i was playing soccer.
after the match, when i took it out of my pocket, it was terrible.
I've ordered an armor case buti cant find LCD screen replacements anywhere in the internet. can anyody tell me where can i buy a new LCD?
Looking forward to order it as soon as possible!!!

SAHILISTHEBEST said:
what to say... It was in my pocket while i was playing soccer.
after the match, when i took it out of my pocket, it was terrible.
I've ordered an armor case buti cant find LCD screen replacements anywhere in the internet. can anyody tell me where can i buy a new LCD?
Looking forward to order it as soon as possible!!!
Click to expand...
Click to collapse
Luckily for the ones with a cracked LCD screen on a HTC S710, it can now be bought on ebay from China_store! They have them in stock!

Da9L said:
Luckily for the ones with a cracked LCD screen on a HTC S710, it can now be bought on ebay from China_store! They have them in stock!
Click to expand...
Click to collapse
can u post the LINK of china-store u are talking about, so that i can order it as early as possible.

SAHILISTHEBEST said:
can u post the LINK of china-store u are talking about, so that i can order it as early as possible.
Click to expand...
Click to collapse
just search at ebay..

Cracked Screen on my Touch Pro

I dropped my touch pro and cracked the screen in a few places. I think it works normally except for the screen, as it receives calls fine...
A new phone isn't in my budget right now. Does anyone know of a good place (hopefully in DC, MD or VA) that will supply or install a replacement touch screen?
(btw, no recent threads came up when I searched.)

Ebay!
Just looked, $30 including postage for a screen & digitiser if you are able to do it yourself.

How hard is it to replace a screen if it has surface damage? Is there anywhere i could find a walkthrough or help?

Shame man, its a tragedy of what happened to your phone...
Luckily its not too bad, and you may just be able to fix it. You can download the service manual for the phone here: http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
Just a note though, make sure you DO USE tweezers or something to get the speaker wires out of the way before snapping the enclosure back into position... I had to reopen the phone again, after powering it, to rejoin one of the little wires thats like a tenth of a millimeter thick DO NOT IGNORE ANYTHING THEY TELL YOU IN THE MANUAL. Oh, and what works well for the "plastic removal tool" is a cut out piece of plastic ice cream container. AGIAN, do not ignore anything in there... You are voiding the warranty permanently when you do it yourself (which you unfortunately have to).
Anyways, good luck!

I drop my phone also, but the screen didn't actually cracked! but I do have is problems with the screen in other ways! Sometimes I get a black screen when I turn on the phone and sometimes not, but when the screen turns on, it flickers a lot and have lines thru it. What suprises me is that sometimes I get perfect images on the screen (Which makes me think that the screen it's not damaged).
Any suggestion would be apreciated. Thanks!

3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!

a.mendoza said:
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
Click to expand...
Click to collapse
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.

maxh said:
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
Click to expand...
Click to collapse
Thanks for the advice! I was thinking on that also and wanted to take my chances opening the phone (oh god!).
BTW, I saw the $30 LCD Screen+Digitizer combo on ebay that Beeble referred to, but I'm not sure if it fits on the fuze (my model). What have come to my mind it's to buy also the front camera of the phone (like a thread on the kaiser) to mod the cell, in case I need to buy the screen+digitizer. I've search all threads about this issue but nobody has done it because it was too expensive for the result; I believe with this price it's worth it right now!

solved
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
I used Diamod (!) LCD and Touch Pro digitiser. Works perfect.
Much more cheaper

If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050

-G-Rey--- said:
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
Click to expand...
Click to collapse
WOW! What a long way to get to the screen. Good luck for everyone who tries to dismount and mount the Raphael.

maxh said:
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
Click to expand...
Click to collapse
Thanks for the advise maxh,
I just wanted to let you know that a miracle just happened! my cellphone started to work just fine without even opening the phone! it has more than a week on this situation so I believe that it's exactly what you stated (the LCD conector became unseated or loose). Since it's still working, I have no need to open it! so I'll just wait until it becomes defective again and at that point just open it and tight up the LCD connector!
Anyway, I would love if somebody could make the mod that I was refereing to before (changing the screen of the fuze by the touch pro one) and see if it's possible to attach the front camera on the fuze.
Once again, thanks everybody for your opinions.

I got my new display+ digitizer on Ebay (65$) and replaced it, using the russian link mentioned above ( follow the exact procedure) , it took me 2 hours to do it, and after lot of patience it worked! My problem was the digitizer never worked fine, and after replaced it it worked like never before. If You are not familiar with repairs, it will be a mistake and waste of money to buy a display without digitizer. NOW, I have a small problem, my display has a NEW color, it's like color temp is WARM for this display, and COLD for my old display, AND COLOR level is lower, and the result is display without vivid colors, black like gray. Is there any way to change the DISPLAY color settings?

Nexus One dead = spare parts

Hi guys.
Well, i break my n1 while trying to clean the display, following a unmount video found on youtube.
Well, it's not totally break, but i cut a little the flat cable that let work the touchscreen and i break the flat cable that connect the volume regulation button.
So...i have original spare parts to give, if someone need, like display, chassis, battery...and other things.
Display and phone glass is in perfect condition.
No scratch, no dead pixel ( is it correct for amoled display? ) and even zagg shield on the phone is still there ( not on screen, just on the body of the phone ).
I can send high quality pics, if somone of you need particular view of it.
Pics:
http://img14.imageshack.us/img14/826/pb080003.jpg
http://img440.imageshack.us/img440/8581/pb080004.jpg
http://img149.imageshack.us/img149/2720/pb080007.jpg
http://img593.imageshack.us/img593/7407/pb080009.jpg
I dunno but maybe for 130 euro i can give you all the phone with box also.
I'm writing from italy.
Regards.

Hey, do you mind sending me those pics. [email protected]
Thank you.

thomanp said:
Hey, do you mind sending me those pics. [email protected]
Thank you.
Click to expand...
Click to collapse
okay
just tell me what part of the phone you want to see in particular
mm or maybe i'll post some pics on imageshak.
maybe it's better.
give me some minutes.

ok i added some pics that i took right now.
maybe someone can find useful my dead phone for replace some components.
it's dead by touch screen and audio.
touch screen cause i cutted the flat cable.
all other parts of the phone are working perfectly.
regards

So the LCD/OLED screen is fine? I'm interested in that as my one bled to death

teihoata said:
So the LCD/OLED screen is fine? I'm interested in that as my one bled to death
Click to expand...
Click to collapse
yes.
absolutely perfect.
maybe i can remount the n1 and turn it on and took a pic to let you see that it is perfect.
as you want.

Hi, can you send me the power button circuit? mine has stop function for long time. I'm living in Vietnam and there's no HTC warranty here. So will you please help me?
Sorry for my bad English.
[email protected]
Thank you.

bingoz said:
Hi, can you send me the power button circuit? mine has stop function for long time. I'm living in Vietnam and there's no HTC warranty here. So will you please help me?
Sorry for my bad English.
[email protected]
Thank you.
Click to expand...
Click to collapse
Hi.
Well if you can send me an 'how to' for disassembly that part i'll do.
I'm not familiar with internal component of this phone.
Anyway, i'd like to send the entire phone first at all, so the final user will unmount the part that need.
It will be more easy for me.
Or else, just wait that i'll give other 'simple' part of the phone ( display, battery, chassis ) to people that need and after i'll can send easily the remaining part to you.
i can build a queue of the people here that need parts with priority to who will take all the phone.
This is the actual queue:
1- teihoata: display
2- bingoz : power button circuit

How much for the whole set? Does it still have the accessories from the box?
100 Euro?
Im from the Philippines
send me a PM with your price along with shipping

for me it's ok.
i have the full box with everything.
shipping cost amount at 63 euro.ì, with assurance option included ( 5,68 euro ).
you can check also by yourself at this website ( postal service ):
http://www.poste.it/online/paccocelerein/application/privati/index.html
so the total it's 163 euro.
i think it's the cheapest way.
regards

How about the battery cover? My lens on the back battery cover is cracked and I need to get it replaced.
It would be much appreicated!

panimat said:
How about the battery cover? My lens on the back battery cover is cracked and I need to get it replaced.
It would be much appreicated!
Click to expand...
Click to collapse
well, i dunno. anyway tomorrow a guy here will bring the entire phone.
i prefer to sell everything if it's possible.
if tomorrow i will not complete the transaction, i will start to give the spare parts to you all asked already, and we will set a price toghether.
ok?
thanks to everyone.

I'm interested in the battery/chassis if you end up parting out.

I want the aluminum frame ((the lighter gray portion)) if you part it out.

my apologize, but as i wrote before, i prefer to sell it all, i mean entire phone not some parts at time.
i sell it already some days ago.
thanks to everyone anyway.

[Q] Broken LCD Glass :(

Anyone know where I can get a replacement LCD glass for my Desire HD
I believe it's just the glass as the screen seems to still work.
If there's a place in or around London that can replace it for me even better, if not anyone know how difficult it is to replace.
I've noticed a few places on Ebay (China/HK) selling digitizers and complete LCD's but ideally I want somewhere in the UK.
thanks
Elliot

Hi,
I went through a similar experience less than 2 weeks ago, you can even see images here: http://forum.xda-developers.com/showthread.php?t=834335
I rang around several places, none could commit to using GENUINE HTC parts. The only people I found were: www.htcrepairs.co.uk/ - and they even offer a walk in service whereas I found most others did not.
Unfortunately they don't have the parts I require in stock, maybe you can try them.
At the moment, they're the only people I've found in the London area that I'd be willing to give my phone in to...
Did you have any luck with finding anyone else?

Maybe contacting HTC? They can probably repair it for you but it can be pretty expensive though.
Maybe you got some pics?

You could try, as said above, get the glass/screen from eBay.
Repaired my SE K800i with it, where the glass could easily be removed and the new one could be installed within 5minutes.
Don't know how the HTC will disassemble though.

I'm going to try this place on the way home from work: http://www.spsmobile.co.uk I'll let you know how they go. They've got the parts and will charge me £60 for either the lcd or digitzer including fitting.

Here's some pictures. I think they'll get away with just fixing the glass, although it looks bad the lcd still seems to work ok.
Can anyone recommend a case surround?

earazi said:
I'm going to try this place on the way home from work: http://www.spsmobile.co.uk I'll let you know how they go. They've got the parts and will charge me £60 for either the lcd or digitzer including fitting.
Click to expand...
Click to collapse
How did it go?
Did they fix it whilst you wait, or retain the device to work on for a day or two?
More importantly, are they using genuine HTC parts ?

They fix while you wait, they're near Staples Corner (which is a bit of a walk from the tube at Brent Cross).
I need to go back tonight as they messed up and thought I had a Desire and not a HD, they're hoping to get the HD part in today, they're charging me the Desire price.
According to their website they use official parts, but who knows.
Warranty
* We give 3 months warranty on every repair excluding liquid / water damage and physical damage
* Every warranty handset is security sealed. Tampering with the security seal will void the warranty LCD / SCREEN warranty. We fit original screens only and they are security labeled
* Every handset is tested for 24 hours and comes with engineers report

I plan to visit these SPS guys tonight. Lets hope they manage to fix my phone.
I'm hoping to wait around so I can ensure genuine parts are used...

SPS didn't manage to get a Desire HD digitizer for me, they've got 1 on order. They're a little difficult to find (at least they were in the dark) they're behind Staples industrial state, in room 207, small little office. They seemed ok though they.

earazi said:
SPS didn't manage to get a Desire HD digitizer for me, they've got 1 on order. They're a little difficult to find (at least they were in the dark) they're behind Staples industrial state, in room 207, small little office. They seemed ok though they.
Click to expand...
Click to collapse
I posted my feedback in another thread:
c_man said:
I'm back!
Got my Legend fixed earlier this evening by these guys: http://www.spsmobile.co.uk/
They were one of few who were adament they use genuine parts [they allowed me to inspect the parts before installation] AND allowed me to wait whilst they work on it.
Abolutely disgusting/poor customer service and general attitute towards their customers... though the main thing is my Legend is all well again !
Oh, it cost £70 for display + digitizer + installation.
Click to expand...
Click to collapse

c_man said:
I posted my feedback in another thread:
Click to expand...
Click to collapse
In which one?
f.

forelli said:
In which one?
f.
Click to expand...
Click to collapse
Well, I pasted my feedback above? ...but this thread: http://forum.xda-developers.com/showthread.php?t=834335

im terrified of dropping my phone. i dont take it out unless im sat down and have both hands free. eek!

Hey guys, any idea if the back plate is replaceable yet?

HTC Desire HD Broken Digitizer
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.

ingeps1 said:
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.
Click to expand...
Click to collapse
i would NOT attempt this yourself unless you are HIGHLY skilled and HIGHLY experienced with repairing gadgets

ingeps1 said:
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.
Click to expand...
Click to collapse
U didn`t look for it enough Check this thread: http://forum.xda-developers.com/showthread.php?t=883444

Thanks but I do not see a complete teardown guide yet. Looks like the guys on the other thread are working on it but nothing detailed enough. I need to know how to replace the digitizer, looks like not body knows how to do it yet.

Crack my screen please help!!!

I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[

Vinny702 said:
I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[
Click to expand...
Click to collapse
Got a good picture of the backside of your new screen?
Connections,etc?

The Radius Kid said:
Got a good picture of the backside of your new screen?
Conncetions,etc?
Click to expand...
Click to collapse
http://www.amazon.com/gp/product/B00597J4I8
thats what im working with.... does that help?

Vinny702 said:
http://www.amazon.com/gp/product/B00597J4I8
thats what im working with.... does that help?
Click to expand...
Click to collapse
That shows me the connector strap....but all is not lost.
I opened mine.
There's two small screws up top on either corner.
Two just below the battery pocket on either side and two on the bottom corners.
It looks like there may be a hidden one in the battery pocket,next to the contact terminals,under a round dot sticker.
They look like they may be #4 Torx head .. just a guess.
Get those out [remember their positions] and it should be fairly easy.

The Radius Kid said:
That shows me the connector strap....but all is not lost.
I opened mine.
There's two small screws up top on either corner.
Two just below the battery pocket on either side and two on the bottom corners.
It looks like there may be a hidden one in the battery pocket,next to the contact terminals,under a round dot sticker.
They look like they may be #4 Torx head .. just a guess.
Get those out [remember their positions] and it should be fairly easy.
Click to expand...
Click to collapse
after that will the screen come off or is there a technic for doing that?

Vinny702 said:
I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[
Click to expand...
Click to collapse
take it back to the shop and get it fixed?

If you lived in the Oklahoma City area I'd say bring it in to my shop & I'd get you all fixed up(I'm a phone/computer/game console repair tech) but I dunno what area you're in, so... Replacing screens is generally pretty easy but I REALLY recommend you take it to a phone shop if you don't know how to do it. These phones are extremely delicate & you could break it VERY easily with one wrong move. But if you insist on doing it yourself, this should hopefully help you out some with getting it apart- http://www.youtube.com/watch?v=WG7gt1EnN3w It's kind of fast & ****ty, but it's the only teardown vid I could find.
FYI- digitizers are stuck on with special double-stick adhesive that holds it in place over the LCD, so make sure the one you bought came with a new piece of adhesive because you can't reuse the old one(unless you're VERY careful) & the screen won't stay on w/o it. You'll wanna use a heat gun on a low setting or a hot hairdryer to get the old digitizer off too. And of course, be mindful of dust.

I just did exactly this repair and took some footage while doing it. Excuse the crappy voiceover.
On youtube.com go to watch?v=T5bWl73O9ss Or just search for HTC Sensation Screen Repair
Apparently my old account was disabled so I had to sign up again. Now I can't post a single URL. Hope someone else can make that linkable.

bronson2 said:
I just did exactly this repair and took some footage while doing it. Excuse the crappy voiceover.
On youtube.com go to watch?v=T5bWl73O9ss Or just search for HTC Sensation Screen Repair
Apparently my old account was disabled so I had to sign up again. Now I can't post a single URL. Hope someone else can make that linkable.
Click to expand...
Click to collapse
This one?:
http://www.youtube.com/watch?v=T5bWl73O9ss

if you've never done that before, I suggest (as I do to all my customers to save pain and money) find someone with knowhow, and kindly ask to look over their shoulder. this has worked for me on many many occasions. I know know how to windshield chip repair for one (although completely unrelated)