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T Mobile USA will be acquired by AT&T

http://newsroom.t-mobile.com/articles/more-information-att-acquires-tmobile

chadster214 said:
http://newsroom.t-mobile.com/articles/more-information-att-acquires-tmobile
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I think I'm going to be sick...

aloneinshadow said:
I think I'm going to be sick...
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same here..

wtf!
guess we'll get charged for tethering soon.. and no more unlimited data if upgrade our plans.. this is bull! i hate att

It's supposed to take at least a year for everything to clear so we should be set with what we have on our contracts for now. Once its all officially through though, we're basically f*cked, I hate AT&T

att better keep the 1700 band for our 3g/4g tmo capable devices... that would suck if they decide to kick out the 1700 band.. we'll be on edge...

Ugghhh
I must honestly say I hate AT&T and I already voiced my opinion by calling customer service and telling them I will switch if the merger goes through I hate them so much.....
Well we'll see right!

AT&T&T-Mobile
AT&T&T-Mobile crap!!

Well i'll be switching to Sprint
Im too cheep to be paying Verizon

I'm with TMO because I chose not to be with AT&T when Alltel sold out to them. I will be shopping around and be ready to move if our government doesn't put a stop to this. I had cingular and their service sucked. This is not good.

orionshock said:
Well i'll be switching to Sprint
Im too cheep to be paying Verizon
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Man im going to change to Sprint now that this is going down. Im just waiting for that Nexus S 4G to come out and they also will have the Motorola Xoom. And hey it dosen't hurt i have a causing that works at Sprint
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I have mixed emotions about this... although it will be nice to have LTE which this merger is sure to make more available for both carriers. sigh... Thats what i get for switching to tmobile to get away from att and verizon.

mavictb said:
I have mixed emotions about this... although it will be nice to have LTE which this merger is sure to make more available for both carriers. sigh... Thats what i get for switching to tmobile to get away from att and verizon.
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Dont fall to the Evil Empire of AT&T and let their AT ATs walk all over you...
Now that the jokes are out of the way if you dont think AT&T is Evil read the bellow link:
AT&T to introduce data caps on DSL
http://news.cnet.com/8301-30686_3-20042839-266.html
Only someone or something like the Darkside wait AT&T would think of things like that

comcast
comcast has 250g cap. and i went over it a few times this year. thats when i was collecting all my favorite movies in mkv 720/1080p quality.. and a lot of xbox360 games... but yeah i got them all and only a few good ones come out every week so i average around 100 to 200 every month. i dont hulu or stream any video i rather download the damn thing and play on my blueray

This is my 1st negative post. This sucks, there goes customer service

In 2000 I needed to find a new provider, mine was sucking pretty hard at the time. I switched to AT&T. I brought my new phone home, (some kinda peanut shaped motorola) and waited for service. 2 days later still waiting for service. I called customer service to find out why my service wasn't activated yet. The csr I was speaking to, couldn't give me any kind of a reasonable answer as the "it could take up to 48 hrs to activate" time frame had expired. I eventually asked to speak with a svc mgr, which they promptly brought on the phone. He eventually sent me to tech support and here is what I was told. this is the honest to Gods truth. "When the shuttle was landing 3 days ago, it was rerouted from cape Canaveral to Edwards air base in California, it passed too close to our 'programming' tower and caused it to fail and has not yet been restarted." I immediately went back to the store and returned my phone and cancelled my contract, and signed with a company called "voice stream", which eventually became T-mobile.

What do you guys think of the AT&T/Tmobile Merger?

Do you guys think AT&T and Tmobile Merger will get approved by the Senate?

F***!!!!!! ATT

I will be moving to Sprint if this does go through... I left ATT for a reason...

I will be gone the day my grandfathered plan expires. I refuse to pay $100 more a month for less services. Why would any sane person do that?
I guess it will be back to sprint....

If it goes through im going back to sprint or boost, I refuse to pay att for any media services

Didn't ATT announce that existing T-Mobile customers will be able to keep their existing plans for as long as they want and still benefit from ATT's network and phone selection?
Pretty sure I read that this is a big point they will be making in front of the Senate.

Unless you want to upgrade your phone ever.
Sent from my LG-P999 using XDA App

Yeah what he said... if the merger means there will still be 2 companies, I'm down. But when has that ever happened. I been with tmo before they were tmo
... remember voicestream ? Once att gobles up tmo say buh by to decent customer service and decent rates... if I can't keep my plan indefinitely ... ill be heading to Verizon. **** sprint.
"If Satan lived in heaven he'd be me.... "

Senate has nothing to say - FTC and Justice department. And even if they disapprove, Courts could can overturn ruling - they have done so with other anti-competitive mergers.

Hate ATT customer service!!! Do not want the merger to take place any time soon or ever! 100% against it!!!!

I will leave if it gets approved.

I liked AT&T. I left AT&T because even with full bars at my house, you can't make a call. Even if you can, the call would be dropped before you can finish it.
My GF has AT&T and her phone does the same thing. My neighbors have AT&T and they do they same thing. Even friends on AT&T that visit my house say the same thing.
The sad part is that it isn't just at my house, it's everywhere. Tmobile may not have great service everywhere, but it works where it should and I hardly get disconnected.
I don't mind AT&T because I travel across the US and I found that AT&T pretty much covers me better then Tmobile and they have pretty decent 3G coverage even between cities where Tmobile is GPRS only (not even EDGE).
My feelings toward the merger can go 2 ways:
First, I would not mind AT&T so much IF/WHEN they merge, they allow AT&T customers to use the great Tmobile signal found at my house... or keep the companies separate but allow access to all the GSM signals. Basically the best of both worlds. Like having access to both Tmobile and AT&T networks.
Second, they bring over the Even More Plus plans where you can have your own device and have a lower monthly bill, which makes sense. A part of the monthly bill pays for the big discounts you get off the phones you buy them on contract. If you don't buy their equipment, why would anyone be forced to pay for a discount they never got? I really like the EMP plans and I think they are awesome.
Lastly, they don't rape my bill. $30 a month for internet is INSANE!!!! Plus don't advertise $79 a month plans* (*requires a $30 data plan). WTF is that? It a plan REQUIRES something, then it should all be included in the price. The math should be $109 a month, which is too damn expensive.
I'm actually really happy with $59 1000 minutes unlimited everything else (less a 5gb cap).
That is reasonable and a good deal.

Will switch to VZW if merger happened.

mightywonton said:
Do you guys think AT&T and Tmobile Merger will get approved by the Senate?
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The Senate doesn't approve or disapprove the sale. The FCC and the DOJ have the power in this. One of the closing off the cuff comments from one of the Senators was that he figured the sale would be approved with stipulations as has been speculated all along. We are not many years from a two carrier system...Sprint will never survive against the two behemoths.

I just read a cent article saying its gonna take up to 12 months to evaluate the deal and most of the senate is against it so I doubt it will be approved. If it gets approved that means that there will only be one GSM carrier in the US and consumers will not have a choice but to go with ATT if they want GSM so I dont see how the FCC will approve that.

maciek82 said:
Didn't ATT announce that existing T-Mobile customers will be able to keep their existing plans for as long as they want and still benefit from ATT's network and phone selection?
Pretty sure I read that this is a big point they will be making in front of the Senate.
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They are playing nice right now because they are trying to get the deal approved. Do you think that the deal would get approved if ATT was out right saying they were going raise the rates on 50 million ppl? Probably not.
In turn if you own a company and you had 50 million ppl you could raise the rates up 20+ dollars why wouldn't you? Its all about the $$$$$$$$

johnnyp500 said:
I just read a cent article saying its gonna take up to 12 months to evaluate the deal and most of the senate is against it so I doubt it will be approved. If it gets approved that means that there will only be one GSM carrier in the US and consumers will not have a choice but to go with ATT if they want GSM so I dont see how the FCC will approve that.
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Again, the Senate doesn't matter in the big scheme of things. And the same folks that will decide this sale approved the XM-Sirius merger which resulted in ONE satelite radio provider.
The vast majority of folks could care less if they have GSM or CDMA or TDMA or ABCD or whatever...they want good signal with cheap prices.

I hate to see it and say it, and it will probably take a while, but its going to get approved. AT&T will probably have to make some concessions, but in the end it will go through.

bluemoon737 said:
Again, the Senate doesn't matter in the big scheme of things. And the same folks that will decide this sale approved the XM-Sirius merger which resulted in ONE satelite radio provider.
The vast majority of folks could care less if they have GSM or CDMA or TDMA or ABCD or whatever...they want good signal with cheap prices.
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cent = cnet
Im sorry but I disagree with you. Those who travel internationally and use different sim cards in different countries want a global phone and want to choose a gsm network. There are many people like that and it is only fair that they have a choice between at least 2 carriers

jcbofkc said:
I will be gone the day my grandfathered plan expires. I refuse to pay $100 more a month for less services. Why would any sane person do that?
I guess it will be back to sprint....
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+1
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[Q] How To End Tmobile Contract?

Any lawyers out there? (It's a joke)((unless you're a lawyer))
So the other day I moved to a new area. With that came dropped calls, data speeds of 42 KBs(dial up anyone), and the kicker for me getting ATTs network more often then my own. I've been on the phone a lot with CSR's and you guessed it my call was dropped.
So is there an easy way I can extract my call log to prove this? I just want what I paid for and this isn't it. Not a Tbolile hater as I've been with them for over seven years. Just really frustrated with there level of service in my new area.
And to all that follow with:
1) You signed a contract deal with it?
2) Tmobile rocks!
Leave the thread as is!
I for once just need some help(ie extracting call logs)

Are you just trying to terminate the contract, or are you trying to terminate it without paying the fee? I believe it's up to $200 per line... I forgot.
Maybe you can try talking to a customer representative and explain your situation? T-Mobile is very understanding most of the time.

Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks

hechoen said:
Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks
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Im sure does idiots wil make you pay honeatly!
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daxecutioner24 said:
Im sure does idiots wil make you pay honeatly!
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Not idiots more like automatons. Hours of costumer care = no ability to provide a signed contract. "Sorry sir we can't email you that signed copy of contract"
Me "Why?"
CSR "We have no ability to email"
Me "Why?"
CSR "You signed your contract in a store we have no record of it"
Me "Why?"
CSR "insert automaton response here"

Lol pathetic..yea most of them are program like that..as if they are getting paid six figures by Tmobile!
Sent from my SGH-T959V using XDA App

If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.

bkoon1218 said:
If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.
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call tmobile from a landline not your cellphone
ask to be transfered to retention.. explain to them the issues you are having and tell them the phone does not work in your area. By tyhe way you dont need to icolate the call logs there system flags dropped calles for them.. So they can see how many dropped calls u have. Anyways there about the only ones that can let you out of your contract without paying the termintaion fee. Fyi it is possable to get out of your agreement without the termination fee if you can prove that the service they are providing does not work in your area.. THere is a clause for that..

raver thanks for the tip.
I'll try and see what happens. Is retention the same as costumer loyalty? cause those guys have not been that helpful about my issues.
It sucks cause I really like this phone just want a different carrier at this point.

no theres a retention department if u call and talk to cancellations.. there the last line of defense for them to try n keep you as a customer in your case since you dont have service were u live there the only ones that can let you out of your contract without etf..

No dice. Ten minutes on the phone and quote "It says in our terms and agreements that we don't provide coverage in all area so there is no way to release you from contract without ETF's"
Anyone wanna call them and tell them I'm dead?
Anyway thanks for the help and your roms do kick ass.

Just because there's a clause doesn't mean they will honor it..at the end of the day their contract are probably a thousand pages long..so they will find something to screw you over..kinda like college and the stupid fees they bring out of nowherr!
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At least stupid college fees get you some type of education all this is doing is pissing me off. There Terms and agreements are long and involved(not quite 1000 pages but close).
Actually maybe I did get some education out of this. NEVER sign a contract with a wireless carrier. It will only end up costing me the ETF. On that note let this thread die.

Your SOL regardless of coverage l.. or lack there of
NEW ATT-esque policies. They have your signed contract filed away somewhere
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ya with the att merger ya u are prob sol... id just pay the etf honestly if u can afford it...

Haha yea just pay the fee and dont deal with wireless carriers again!,good luck!
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Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER

hechoen said:
Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER
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Congrats on getting out of the contract! That was an exception to many rules and someone will probably get spoken to about it. No carrier (to my knowledge) will let you out of your contract without etf because you moved out of their coverage area, by policy. And on top of that, your contract generally includes mandatory arbitration (meaning its very difficult to take them to court, not that doing so would save you money...)
For anyone that may have a problem like this in the future, your best shot is to use your phone while roaming in one area, to make that look like the place you use it the most, more than you do while not roaming (check to make sure your carrier wont charge you roaming before doing this) for a couple of months. This costs your carrier and they will generally terminate your service without fees, or your consent for that matter, or at the very least gives you better ammo when you call. I know tmo and vzw do this, as do most other carriers that allow free domestic roaming.
On a side note, loyalty and retentions are the same department. Loyalty is the name used with customers because its a friendlier term, retentions is used internally because it a is more accurate description since you don't talk to them for being loyal. If you need to talk to them just call 611 and enter your phone number when asked to do so then say you want to cancel service, it'll take you right there (you learn some tricks when you work at a T-Mobile call center... lol)
Sent from my V6 Supercharged GSB Eris

csstone
I'm in there coverage area which was how I was able to get out of contract. Bad tower bad signal and the kicker is I get ATT on MY phone. Service request twice. One trouble ticket and one good CSR. Bamn no more tmobile. I will be keeping the phone though. And they were nice enough to unlock it for me!

Wasn't there a lawsuit sometime ago where they can't force you to stay in a contract if you move to a new location that they don't cover?

[Q] What is the drving factor of why you change servicec providers?

Hello All,
I am one of the people that do more reading on xda than post, so sorry for my low post count. This question is to get more feedback and also allow to me vent a bit.
Like mostly everyone that is on XDA loves their phone or tablet and wants to get the most out of it and/or make it their own. Many of us are gadget lovers and really enjoy the evolution of technology as it comes out. I am sure many of us would love to or have been to CES in Las Vegas (or any electronics show). All and all, when the day is over we are all sophisticated geeks (to others or in our own mind).
Myself, I am in a daily battle to stay on-top of technology as much as I can. What is the problem with that? Money. (can I get a Amen?). We will not even go into the social life talk in this post, because after all it is just a question. I find myself always seeing what service provider will release next. I have once worked for Sprint in the corporate side and know a lot that goes on behind the curtain. Providers are shown many new and current handsets that have and have not launched in the market yet. There is a team that looks at all angles of the phone before giving a thumbs up to it. It all comes down to what the customer will buy.
SO... allow me to get to the point and question....
- Do you find yourself migrating from service provider to service provider based on what type of handset(s) they have new and existing?
- Do you sit there and joggle the pros and cons of dealing with a service provider you know you are not going to want to be with and/or deal with, but they have a handset you want (so badly)?
- Do you try to find ways out of your contract so you can switch providers just to get into that phone?
- Do you put yourself on a pay as you go plan, and just buy the phone out-right just so you are not held down to a contract?
- Are you on the look out for new mobile providers to see what they offer as for phones Vs rate plans? (Example: ting.com in the USA)
Being honest, other than Cicket, and TrackPhone in the USA... I have been on EVERY service provider (in the USA). If I could get frequent flyer miles for my mobile number, I would be PRIME GOLD ELITE by now.
Alright, your turn... what SAY YOU?

I take it for most this is too much or two hard to answer?

Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
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Android311 said:
Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
Sent from my HTC_A510c using XDA App
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Thank you for the reply I agree with you. Looking at T-Mobile for example, their non-contract plans are lower cost then their normal plans. I was lost as to why this is and did not want to go into it with why this is.

ya im not sure why that is, perhaps maybe services use "pre-paid" as a marketing strategy to get new customers to try there service out and experiment how they like and feel about the company, if a customer has been on there prepaid for a while and likes them they might say hey, i like this service provider...maybe i should get a contract with them. Now that customer is with them for 2 years (or what ever the contract is). As price for pre paid and why its sometimes cheaper im not sure, im still trying to figure that out

I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.

chrism.brunner said:
I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.
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I agree, I have noticed that if you move into Pre-Paid service you fall into the ol' "You get what you pay for" type of deal. I have head through out the roomer mill that some companies may go 100% full automated for all pre-paid accounts. Thus, if the automation service can not fix your problem, then there is no one live that can help you. I can just think how awful that would be if you are trying to port your number over and you run in to issues.

Have any of you guys/gals noticed this? I have seen this time and time again. The quality of phone used in pre-paid Vs. that of Post-Paid. I think the core reason is that people just have issues paying 300.00 or more for a phone. They seem to love only paying 200.00 or less for a smartphone.
Even the same make and model between Pre and post... it just feels cheaper on a Pre-paid device.
Any takers on this?

I wouldn't say it feels cheaper on a prepaid device, maybe its some people mind that they feel there phone is cheap or themselves are cheap because they are on pay as you go, there is nothing wrong with prepaid...just don't have much of a phone selection, in this economy I'm sure alot of people are switching to prepaid due to they pay to much and fear if they can't pay the bills and ruin there credit
Sent from my HTC Wildfire S using xda premium

I just switched to straight talk today. $45 per month. With Att I paid $75 a months,with 500 MB. That was prepaid. So I like saving $30.

im with ATT now, i left sprint because of the prices, they've gotten higher since getting 4g (charging $10 a month per line) and with 5 lines that was to much for me, i went to tmobile next but ever single month they over charged me and then in a 3 month span charged me 4 times, so i left them and now im with ATT no problems so far. i think all carriers have great phones and everyone will find one they like from anywhere its mainly a budget issue with me

anybody considering tmobile?

Long story short ive been with verizon for a year and change. This is the thrid time ive been charged for a phone ive shipped back to verizon. Somehow they cant find it in their wharehouse even though fedex says it was delievered. I spoke to upper mangement and they gave me a free gs3 for the troubles "lost my unlimited data" as part of the deal. I was assured i wouldnt see a charge this month and boom, there it was today. Now they reversed the device charge but im stuck with the extra $35 government surcharge. Im kinda ticked and am thinking about canceling my contrct and going to tmobile as they are cheaper and have unlimited data again. Anybody else experienced these type of problems on verizon?
Sorta seeking advice. Im fearful of ever shipping another defective device back. With sprint i could take it in locally and they would fix it or swap it out on spot.

I'm sorry to hear this. I've shipped like 20 things to Verizon literally and it's made it but I was considering tmobile too. Grab a gsm phone and rock it. But it really depends on your coverage.. Tmobile can suck like hell in some areas. They let you buy phones by adding payments to your bill every month and they work with you if you need an extension on your bill.
Verizon charged me for a whole year for a line I wasn't using because I had it suspended and not unbilled suspension. I had no clue there was two different things. And I even told the rep I had no phone for the line so please suspend it. I only found out it was on when a rep called me saying they were hitting the switch because I had another line under my social that was unpaid.
In short.. Give them a go.
Gs3

Yeah i mean i love verizons coverage but this being fearful to ship phones back when i pay for warrenty is crazy. Tmobile has good coverage here. Gonna call up verizon tomorrow and see what can be done. If nothing ill check out other carriers in a few weeks. Im just frustrated today.

fix-this! said:
Long story short ive been with verizon for a year and change. This is the thrid time ive been charged for a phone ive shipped back to verizon. Somehow they cant find it in their wharehouse even though fedex says it was delievered. I spoke to upper mangement and they gave me a free gs3 for the troubles "lost my unlimited data" as part of the deal. I was assured i wouldnt see a charge this month and boom, there it was today. Now they reversed the device charge but im stuck with the extra $35 government surcharge. Im kinda ticked and am thinking about canceling my contrct and going to tmobile as they are cheaper and have unlimited data again. Anybody else experienced these type of problems on verizon?
Sorta seeking advice. Im fearful of ever shipping another defective device back. With sprint i could take it in locally and they would fix it or swap it out on spot.
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The tax usually comes off on the next bill cycle. You don't see it right away when they refund the charge.
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mailingtechnology said:
The tax usually comes off on the next bill cycle. You don't see it right away when they refund the charge.
Sent from my SCH-I535 using Tapatalk 2
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I know this but the point is i shouldnt see any charge for their screwup. Iet alone 3x already. I feel as im being punsihed for something that is beyond my control. Thats why im upset.

Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.

x-y-no said:
Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.
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Yea i left sprint after 5 years becuse of horrible service. So i wouldnt go back there. At&t is not worth it so im left with tmobile. I know they have good coverage here and a good lineup of phones. The unlimited data may be a plus too. Ive wanted to go gsm for some time now.

x-y-no said:
Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.
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This. Yes, Tmobile without a doubt is much more affordable... But they do not come in comparison to Verizons service. Verizon honestly has the best coverage, but their customer service is lacking heavily compared to other carriers. Of course this is just from my personal experience...
Samsung Galaxy S3

luis86dr said:
This. Yes, Tmobile without a doubt is much more affordable... But they do not come in comparison to Verizons service. Verizon honestly has the best coverage, but their customer service is lacking heavily compared to other carriers. Of course this is just from my personal experience...
Samsung Galaxy S3
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I think customer service is lacking at all companies today. The lack of knowledge from reps throughout different companies and industries is just mind blowing. Seems like no one gets trained on the products they sell anymore. They just make stuff up and unless you educate yourself you would never know that you are being lied to most of the time from these people.
Don't know if it has to do with lots of turnover, lack of training, or companies just not caring but it really is sad when a sales guy or service guy does not know their product and the average consumer doesn't know enough to challenge what they are told.

[email protected] said:
I think customer service is lacking at all companies today. The lack of knowledge from reps throughout different companies and industries is just mind blowing. Seems like no one gets trained on the products they sell anymore. They just make stuff up and unless you educate yourself you would never know that you are being lied to most of the time from these people.
Don't know if it has to do with lots of turnover, lack of training, or companies just not caring but it really is sad when a sales guy or service guy does not know their product and the average consumer doesn't know enough to challenge what they are told.
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Very true. I don't think any training is needed when you read your responses to your customers off a computer. Most of them give very generic responses. It's funny actually.
Samsung Galaxy S3

Verizon is amazing with business customers. Above and beyond anything I dealt with when I had a tmobile business account, and Verizon does have the best coverage and the fastest speeds. What is the point of unlimited data when it doesn't work when you need it.
Sent from my Nexus 7 using Tapatalk 2

TheGeXX said:
Verizon is amazing with business customers. Above and beyond anything I dealt with when I had a tmobile business account, and Verizon does have the best coverage and the fastest speeds. What is the point of unlimited data when it doesn't work when you need it.
Sent from my Nexus 7 using Tapatalk 2
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You are the only one that posts your location. I'm in Houston and you have to be within the Samsung radio range of the towers throughout Texas. During hurricane on Tmobile if it works at your house normally 3 miles from freeway you have to go to freeway or tower to get service. If we travel in Texas my son who is on Tmobile has to use my phone. If you are more than 3 miles from any major freeway in a metro area in Texas under good weather conditions you can hang up any signal. Tmobile only rents the towers that are on the freeway in Metro areas and about every 10 miles in between. Verizon either buys or rents every tower in the state. That is the difference.

after comparing prices im certain we will give tmobile a try next month. probably get myself the note 2 and my wife a galaxy s 3.

Do they still do the loaner phone to try out the service before you sign up? Just curious...
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TheDiabolicaL1 said:
Do they still do the loaner phone to try out the service before you sign up? Just curious...
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dunno, ive never heard of any such thing.

TheDiabolicaL1 said:
Do they still do the loaner phone to try out the service before you sign up? Just curious...
Sent from my SCH-I535 using Tapatalk 2
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I think they do. They have signs every were around my area to "test drive" there service. I'm thinking about switching because my wife is jealous of NY s3 and wants one now and I'm not gonna pay Verizon's crazy prices for there new share everything plan....and loss my unlimited data!
Sent from my S3 running Eclipse 2.1

I have a sweet deal on Verizon, 3 lines unlimited with 1400 minutes, plus insurance on the 3 lines, with wife's discount, we pay $165 a month. I have never had anything but great customer service, sometimes you need to call a few times to find the right rep! I would never leave Verizon, coverage cannot be beat.

I thought about TMobile but when my wife and I went into a local store they told me $150 down per line (to go towards the phone cost apparently) which gets refunded with a rebate then they wanted $20 per month for 20 months (so $400 per phone). I laughed in their face and said I'll stick with VzW where I can pay $200 for a phone and have better coverage.

You'll be sorry if you go with T-Mobile. Good luck going on any sort of vacation. Biggest regret of the carriers I've had is T-Mobile. I paid the $200 ETF and ran. Which ended up being $285 after all thee BS fees. $23 government related usage fee? Never had to pay that until I terminated. They rip you off, on top of their crap service.
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josh995 said:
You'll be sorry if you go with T-Mobile. Good luck going on any sort of vacation. Biggest regret of the carriers I've had is T-Mobile. I paid the $200 ETF and ran. Which ended up being $285 after all thee BS fees. $23 government related usage fee? Never had to pay that until I terminated. They rip you off, on top of their crap service.
Sent from my SCH-I535 using xda app-developers app
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well as ive said sprint & at&t are not an option. so unless i go prepaid what else can you do?