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Hi guys, my Captivate won't download apps from Android Market. Even if I turn wifi on or off. Any idea why this would be happening. It did this last week, I fixed it by restoring phone. I don't wasn't to do that every week though. Also when I force phone to check for updates its say "DM initialisation is not ready. Check network or sim card"
Maybe you should take it to the AT&T store - they may know whazzup.
I took it to store, call customer service, and spoke to Samsung customer service last week. Nothing they said or tried help. I figured out to restore it on my own would fix it..... none of them even suggested that option.
I know that this is an old thread but I thought it might be helpful if I post the solution to the “DM initialisation is not ready. Check network or sim card" when trying to check for an OTA update. It seems to be linked to task managers. If the process “Device Management” is not running in the background when you check for an update then you will receive the DM error message. What I do is add an exclusion to the Device Management process in my task manager.
it sounds like you'll need to do another reset. I had that problem when I tried a rom from the i9000 phone. It had left over remnants from the original rom. I'm back to the at&t rom again because it runs the smoothest and I like it the best though it's kind of ordinary.
Sent from my SAMSUNG-SGH-I897 using XDA App
So i think i may have changed my current master cloud on my atrix 2 by messing with cheesecake, i didnt update so im still at 2.3.6. Whenever i press check for updates it says title: motorola account required body: "system update" is not available without a motorola device account. Would you like to setup a account now? options:setup or cancel. i wahttp://forum.xda-developers.com/images/icons/icon14.gifnt to be able to update to ics when it officialy releases. thanks for any help
dhgjarhead said:
So i think i may have changed my current master cloud on my atrix 2 by messing with cheesecake, i didnt update so im still at 2.3.6. Whenever i press check for updates it says title: motorola account required body: "system update" is not available without a motorola device account. Would you like to setup a account now? options:setup or cancel. i wahttp://forum.xda-developers.com/images/icons/icon14.gifnt to be able to update to ics when it officialy releases. thanks for any help
Click to expand...
Click to collapse
Just go back into cheesecake and change the server to the Production server. That's the server where official OTA's come out.
wow its really that easy? trying it now
what is the default master cloud called its not changing
IT should be listed under "production". What does it say when you try to change it?
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
dhgjarhead said:
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
Click to expand...
Click to collapse
Happened to me once.... lol I forgot what I did to fix it. Try clearing the app data/cache and rebooting. If that doesn't work try uninstalling and re-installing
Hope that helps
can you give instructions on how to do that?
dhgjarhead said:
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
Click to expand...
Click to collapse
As long as you select production you should be fine. Production is the server that the OTA updates are released on.
I noticed that it always says that that is the current cloud. Don't stress about it too much.
well another issue has come to my attention, the inability to sync anything or get many notifications from facebook, i have to check my facebook app for my notifications instead of them just popping up as notifications on the notification bar. and i cant connect to att address book because i apparently need a motorola account for that! im freaking out! im feeling like my phones gonna just stop working soon!!:crying:
dhgjarhead said:
well another issue has come to my attention, the inability to sync anything or get many notifications from facebook, i have to check my facebook app for my notifications instead of them just popping up as notifications on the notification bar. and i cant connect to att address book because i apparently need a motorola account for that! im freaking out! im feeling like my phones gonna just stop working soon!!:crying:
Click to expand...
Click to collapse
Just say yes and let the phone set up a new sync account with Motorola. If the original one got unlinked there is not much else you can do. Every time you factory reset you also have to set up a new account. Once you do that everything should resync with the passwords for social networks already in your phone.
Hi has anyone else recieved this pop up?
Stock note 5 no root. It shows up in my pull down status bar. If I don't hit accept the update or decline it goes away.
See picture.
Yes and i have also declined, it seems very fishy. I dont want to infect my note, i love this thing. Would love to know what it is
Installed it. No issues so far.
I got the same thing and installed it today. I also looked in the application manager and you can uninstall the update if you wish
It's just a software update for Samsung backup and restore. My guess is maybe getting ready for 6 to finally come.
I called my service provider and they said they see it on their devices in their office. But they told me I can contact Samsung for more information. I then called Samsung, the support guy had no idea what it was and said that they only know about the Lollipop update. Never had much luck with Samsung support, always seems pretty useless.
I'm getting the same pop up daily on my Edge Plus. It's not a software update through Android. It says it's from Galaxy. ???
I've also received this update. Haven't installed it yet.
Anyone received android 6 update yet? Still waiting on Sprint.
I installed it yesterday. I have seen no ill effects.
I have received this same notification. I have yet to install. When I navigate to Settings to locate Software Update, it says my device is up to date, yet I keep receiving the notification. Seems super fishy to me.
I've been getting this notification almost daily for about 2 weeks and have declined everytime also because it seems very "fishy". I can' t find any app called "Backup and Restore" on my phone and settings show all is up to date. I called Sprint. They didn't know. Suggested I call Samsung or do a system reboot (they had no clue). I called local Speint store with techs there and he wasn't familiar with it either. He asked if I could bring it in to show him. Haven't yet. I have the notification "pending" in background now. Maybe I'll take it today. At least I have Lookout Security installed so maybe that will help in case its malicious? Very wierd. Someone please post if you have specifics! Thanks!
A few days ago out of the blue my homepage in Chrome was changed from https://www.google.com to http://portal.fly2tech.com/?channel=13#!/, without me doing so. So i ran a malware check with Malwarebytes and nothing, so better safe than sorry i start looking at apps, com.android.partnerbrowsercustomizations.example is showing as a normal app, whereas before it was a hidden system app. My phone is running stock MM 6.0.1 with Nov 2016 security patches. Not rooted with stock recovery. As a precaution I did a factory reset, and everything was fine then just about an hour ago it changed again, to the fly2tech portal as homepage, i went into apps and the com.android.partnerbrowsercustomizations.example program was showing again, i selected the three dot menu in upper right and clicked uninstall update, at which point i was prompted if i wanted to revert a system app to previous version, I clicked yes, and it disappeared from apps back to hidden system app. I uninstalled chrome just to make sure I was getting a clean copy and so far no more fly2tech portal. I have fired off a support request to Alcatel. I certainly hope they are not pushing this garbage out to customers. Or there is a vulnerability that needs fixed!!! A google search has indicated this has happened to one touch devices from all I have seen....
Anybody else having this problem??
oops, Clicking that link crashed a few apps on my Chrome. Weird how that could be an Alcatel thing.
Huskied said:
oops, Clicking that link crashed a few apps on my Chrome. Weird how that could be an Alcatel thing.
Click to expand...
Click to collapse
It did it again, i rolled back system app, they have also pushed an update to their updater app, I have disabled automatic updating of system and system apps, hopefully it doesn't do it again. I called Alcatel support today, they didn't deny it was them, but they created a ticket and will get back with me.
So I just got a phone call from Alcatel support, they are investigating, the guy said they are in touch with the dept in charge of FOTA updates to see if its something they are pushing or if there is a vulnerability at play. At least they are interested enough to actually call me for details....
Interesting....
That's what is usurp my stock browser for over a month. I set homepage to google.com but it'salways changed autonomous to this portal thing. It's like some mw on Windows doing it's job. Weird.
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
That's what is usurp my stock browser for over a month. I set homepage to google.com but it'salways changed autonomous to this portal thing. It's like some mw on Windows doing it's job. Weird.
Click to expand...
Click to collapse
At this point I'm convinced Alcatel is pushing the customization, via the system update, and not any malware.... But they have no right to choose my homepage. I have blocked automatic updates to system and system apps so I'm going to run a few days and see if that fixes it...
I'm not sure that is the case cause mine have been disabled long time before this happened...
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
I'm not sure that is the case cause mine have been disabled long time before this happened...
Click to expand...
Click to collapse
Well the problem has not repeated itself, since disabling automatic system app updates. I'm still waiting to hear back from Alcatel USA. I find it hard to believe they would force a customization on a phone that is not subsidized, and I could be entirely wrong about it being them, regardless if it's them or not, I don't think I should be forced into using a portal that keeps resetting itself to the homepage. If it's Alcatel, they need to stop, if it's a security vulnerability I hope they patch it.
I doesn't make sense. I've checked my updates to found out that i freezed the update app in titanium backup prior this homepage changes.
Sent from my 6045K using Tapatalk
Nikola Jovanovic said:
I doesn't make sense. I've checked my updates to found out that i freezed the update app in titanium backup prior this homepage changes.
Click to expand...
Click to collapse
Well i spoke too soon, it has happened again, i guess until I get an answer I'm, just going to have to keep uninstalling updates to com.android.partnerbrowsercustomizations.example. which really stinks. If it gets too bothersome I'll just get a new phone
Weird stuff. I'm looking towards note7r
Sent from my 6045K using Tapatalk
So Alcatel wants to send me another Idol 3 and wants to analyze my current phone... I'm glad they are taking this seriously
I have just discovered the same thing on mine. I'm going to freeze com.android.partnerbrowsercustomizations.example in Titanium Backup, and see what happens.
Fiasco said:
I have just discovered the same thing on mine. I'm going to freeze com.android.partnerbrowsercustomizations.example in Titanium Backup, and see what happens.
Click to expand...
Click to collapse
I have to call back the rep from alcatel us support Tomorrow afternoon, they want to examine my phone, not sure how comfortable I am sending my phone back to them, I will remove as much sensitive info as I can, but don't want to strip it bare, I want them to get to the bottom of the problem, but not sure how invasive they will be, but if it helps to stop the problem I guess it's worth it.... They are going to send me another Idol 3 to use while they investigate.... I thought about just doing an OOB restore via Mobile Upgrade Q, but if it's a vulnerability eventually it will creep back up on me, I guess the best bet for all of us is to let Alcatel disect my phone and determine how they can plug it....
Alcatel can always pull your info anytime anywhere you have connection to internet, as google and app developers.. so don't trip you are already been examined.
Sent from my 6045K using Tapatalk
It's not a "bug" it's intentional. I froze it with Titanium Backup then after a couple of days I removed it completely. No more homepage jacking.
Of course, you must be rooted to do this.
Fiasco said:
It's not a "bug" it's intentional. I froze it with Titanium Backup then after a couple of days I removed it completely. No more homepage jacking.
Of course, you must be rooted to do this.
Click to expand...
Click to collapse
Ok so Alcatel is acknowledging the issue and has asked that I refrain from making any modifications to device, including restore via Mobile Upgrade Q. At this point im sure someone at TCL has dropped the bomb, but I'm getting the feeling even the US support team knows this isn't gonna fly. If they want to force it, then push your own browser, don't mess with Chrome, I like my settings just the way they are. I'm giving it another week tops, then I shall root and set up my phone where it can't be violated. I can see a phone company forcing customizations on subsidized phones, but not on an unlucked phone bought outright....
So looks like they stopped pushing it...
Should we reset the phone to factory then? can't they just send an update?
Right. I am not letting this go! Been on at Nokia for a couple of weeks now and still getting nowhere.
These are what they have asked me to try so far (No success)
I am on Vodafone and my spare Sim is BTMobile (on EE) and the phone purchased from Carphone Warehouse
these are from Nokia "Support"
"First, please go to Settings >> Applications/Apps & Notifications >> (Show all) Three dots on the top-right >> Show System >> Carrier Services >> Storage >> Cache and tap to clear it.
Then, remove any SIM Cards on your device and shut down your device (Long press the Power Button >> Power Off).
Wait for about 15 minutes, then turn on your device without the SIM Card.
10 minutes after it loads, please connect to a stable Wi-Fi Connection and check for your System Updates by going to Settings >> About Phone >> System Updates.
Should this not work, please go back to step 2, but on step 3, please insert a SIM Card from a different Network Operator and proceed to step 4."
No change.
Then today I got this nugget to try.
Please be informed, that usually receiving the update takes some time. You could however try the following things:
Make sure you have pressed Request OTA in the Beta Labs website;
Also try the following options:
Remove your SIM card;
Settings -> Apps -> Google play services -> Disable;
Settings -> Apps -> Google play services -> Enable;
Settings -> Apps -> Google play services -> Force stop;
Settings -> Apps -> Google play services -> Storage -> Clear data / Clear cache.
After these steps please restart the device.
No joy.
Read somewhere that someone with an O2 sim got an update through.
Poor poor service
BEst reply ever to an update issue
"We are sorry about inconvenience, we understand your disappoint and would like you know that we are working in the new Security Pack and in the next update you will be able to do."
Can someone tell me what the hell that says? To sort out the update the next update will sort it.? I cant effin update!!!!!!!!!!!
This is what project treble have to say about the matter of updates.
NEed another phone I think as this is really winding me up now.
Still haven't received any updates since May getting annoying now Nokia are getting like Motorola/Lenovo.
Update: i am now on the latest July update thanks to a user on Nokia 6.1 forums. What I did:
Phone - Nokia 6.1 from Carphone Warehouse UK, Sim Free with Vodafone sim. Was stuck on May 2018 patch level.
(I downloaded VPN Melon)
Popped Sim out, factory reset with sim out. Didn't restore device from previous google backup, logged into my google account. Jumped to Play Store, disabled any automatic update/download of any app. Immediately downloaded VPN Melon, connected to USA. Went to settings / check for update. Installed update (June 2018)
Update required phone reboot. Rebooted. Immediately went to Play store, stopped any auto update. Went to VPN Melon, connected to USA. Went to settings, check for update. Installed update (July 2018).
Rebooted ... did same as above. No update available. Factory reset phone, pushed in sim card when it rebooted, restored google account from previous backup, all good.
mike360 said:
Still haven't received any updates since May getting annoying now Nokia are getting like Motorola/Lenovo.
Update: i am now on the latest July update thanks to a user on Nokia 6.1 forums. What I did:
Phone - Nokia 6.1 from Carphone Warehouse UK, Sim Free with Vodafone sim. Was stuck on May 2018 patch level.
(I downloaded VPN Melon)
Popped Sim out, factory reset with sim out. Didn't restore device from previous google backup, logged into my google account. Jumped to Play Store, disabled any automatic update/download of any app. Immediately downloaded VPN Melon, connected to USA. Went to settings / check for update. Installed update (June 2018)
Update required phone reboot. Rebooted. Immediately went to Play store, stopped any auto update. Went to VPN Melon, connected to USA. Went to settings, check for update. Installed update (July 2018).
Rebooted ... did same as above. No update available. Factory reset phone, pushed in sim card when it rebooted, restored google account from previous backup, all good.
Click to expand...
Click to collapse
Nice work.
July is just installing on mine now. I haven't had mine a week yet!
When I first started setting it up, it did the automatic update to the May patch but like everyone else that's as far as it went.
Only just got the SIM for it this morning (old one was a Tesco Mobile Micro that wouldn't fit) so wiping and starting again isn't a problem.
Just a shame we have to resort to 'sneaky' tactics to update
its a shame that we have to that but its only why we can update our devices iv asked Nokia about it updates and they keep saying BS that the network carriers are at fault.
Yep. Confirming this works. Whoever found it my thanks. Told Nokia how we are all updating using this method and the only reply was "anything else we can help you with"
Utter spherical objects ?
MrPeaski said:
Nice work.
July is just installing on mine now. I haven't had mine a week yet!
When I first started setting it up, it did the automatic update to the May patch but like everyone else that's as far as it went.
Only just got the SIM for it this morning (old one was a Tesco Mobile Micro that wouldn't fit) so wiping and starting again isn't a problem.
Just a shame we have to resort to 'sneaky' tactics to update
Click to expand...
Click to collapse
Is it really worth having to reset your mobile to factory settings just to get a system update?
MrPeaski said:
Nice work.
July is just installing on mine now. I haven't had mine a week yet!
When I first started setting it up, it did the automatic update to the May patch but like everyone else that's as far as it went.
Only just got the SIM for it this morning (old one was a Tesco Mobile Micro that wouldn't fit) so wiping and starting again isn't a problem.
Just a shame we have to resort to 'sneaky' tactics to update
Click to expand...
Click to collapse
I can also confirm this works.
Is it ok to have USA firmware on a UK device? I was also wondering if now we're on July, we might just auto get the future updates now? Maybe May was bugged?
himonster said:
I can also confirm this works.
Is it ok to have USA firmware on a UK device? I was also wondering if now we're on July, we might just auto get the future updates now? Maybe May was bugged?
Click to expand...
Click to collapse
HEard from two seperate sources now (people I would trust to know too) that it is how Nokia have setup their updates that's to blame. Project treble means that the carriers have very little input into any updates especially with sim free phones. The worry is that the people who could sort it in Nokia probably don't know as Nokia care have continuously been quoting from the script to be patient, blame the carrier or the country your in and fob you off.
HMD really have dragged a solid name down with how they have handled the TA-1050 issue.
himonster said:
Is it really worth having to reset your mobile to factory settings just to get a system update?
Click to expand...
Click to collapse
I'd had mine less than a week before finding this, and also did a basic setup from new as I hadn't got SIM so doing a factory reset wasn't a problem as there was nothing important on it.
I would be a pain if this has to be done each time an update comes out, but as the poster I commented on did the updates then restored a backup without apparent problems it may no be so bad. Only time will tell
MrPeaski said:
I'd had mine less than a week before finding this, and also did a basic setup from new as I hadn't got SIM so doing a factory reset wasn't a problem as there was nothing important on it.
I would be a pain if this has to be done each time an update comes out, but as the poster I commented on did the updates then restored a backup without apparent problems it may no be so bad. Only time will tell
Click to expand...
Click to collapse
I'm hoping a fix for this was built into the July patch. Not sure I will bother resetting my phone every month.
himonster said:
I can also confirm this works.
Is it ok to have USA firmware on a UK device? I was also wondering if now we're on July, we might just auto get the future updates now? Maybe May was bugged?
Click to expand...
Click to collapse
So far I haven't had any issues.
Hopefully the next update will work as its supposed to and eliminate any potential problems.
I guess we'll find out in a couple of weeks or so.
MrPeaski said:
So far I haven't had any issues.
Hopefully the next update will work as its supposed to and eliminate any potential problems.
I guess we'll find out in a couple of weeks or so.
Click to expand...
Click to collapse
I thought the patches came out every 1st of the month?
himonster said:
I thought the patches came out every 1st of the month?
Click to expand...
Click to collapse
Sorry I couldn't tell you.
Apart from regular updates of Lineage OS 14 on my previous Nexus 5, I've not bothered much with updates as they were few and far between.
I will say that this Nokia will be the first phone I've had in years that I won't be messing about rooting, custom ROMs etc. I'll be leaving it completely stock with the exception of a different launcher (Nova) and icon set
himonster said:
I thought the patches came out every 1st of the month?
Click to expand...
Click to collapse
The release date on the July patch was July 5th. I got it the end of last week. The previous June patch was about the same. I am not sure if they are rolling releases or if it is Nokia taking a bit of time to ensure the patch from Google does not interfere with normal operation of their Android One phones before release. In either case, I am just glad to be getting monthly security patches. This is my first smartphone to ever get monthly updates. I have owned phones from Motorola, HTC, Samsung, and LG. None of those companies was very good at releasing updates. Certainly not monthly updates. I hope the issue with your updates gets fixed. I suspect it is your carrier that is the issue, not Nokia. If it was Nokia we would all be having the problem.
I don't think it's to do with the carrier. I'm not sure. Just hope we auto get Augusts update.
I think Nokia are updating our phones to Android P this month.
Requesting DDL Upload Link to OTA files
In another thread, some genius is proactively uploading links to the OTA update files for the old Nokia 6 TA-1025. The thread is right up to date with the July 2018 patch. If someone could do the same for the TA-1050 there would be an awful lot of very grateful Nokia 6.1 owners. There is a huge thread on the Nokia forums complaining about this issue since May. My phone is stuck on the May patch, and I don't want to factory reset and use VPN as the reset process stuffs up the authorisation on my banking app. US owners are clearly receiving timely updates, so the OTA files must be available on the googleapis server, it just needs someone with the knowhow to point us less talented guys to the ZIP files. At least sideloading from an SD card is a process most users can accomplish. Thanks to anyone who can help with this...:fingers-crossed:
The problem is there are three different firmware variants for July, A, B, and E. The phone's with the E firmware when brilliantly, almost all reported issues such as crashes, reboots, temporarily dead devices etc are related to those with A and B firmware.
This is an Android One device, yet monthly updates come at the end of the month. The Nokia 6, a non-Android One device gets the month's update shortly after the release from Google. No matter what some people do, including the process outlined with the VPN, with genuine store bought devices (not grey market imports), they are stuck on June update. Again, A and B variant firmware. Ironically those with the grey import model TA-1068 are much better off with a phone that works and updates. This is the 4GB RAM model.
This device is meant to get Android 9 in a timely manner, as well as Android 10. It is also meant to get at least 31 more months of security updates in a timely manner, which I doubt since they can't get them out in a timely manner now. Will they still update it as promised by the time the 2019 and 2020 models, all requiring updates, are released? Evidence suggests they won't be able to.