Hi,
I have a totally stock desire s from t-mobile Hungary. Today it gave me an option to install the new Sense 3.0 update.
Everything went fine, until it came to the screen with the phone icon and the red triangle with the (!)
When pulling the battery the phone starts rebooting after the HTC screen.
I tried to press vol up and power buttom it goes into the Android system recovery where i it says:
E:Can't open /cache/recovery/command
It has options for wipe data/factory reset --tried nothing changed
wipe cache partition --nothing changed
apply update from sd card -- tried, gives an error then reboots.
On the sd card i found the ota update in the downloads folder, but im stuck here.
Im also not sure if downloading a stock RUU rom would fix the issue, since im not sure what was originally on the phone.
It was purchased at T-mobile in hungrary.
I dont intend to root the phone since i dont want to lose my warranty, but i would really like to fix this without having to send the phone away for repair.
Thank you for your time!
Ben
as you were completely stock before this update then i would reccomend returning your phone under warranty. as all you have done is follow th eofficial method of updating. the problem has not been caused by you so you should recieve a replacement or fix under warranty
Yes, i'm afraid i will have to send it in for repair. Im asking this because repairs take a long time, and if there is a way to solve it myself, it would be great.
Would it fix my problem if id install a factory rom? And if it would, how can i find out what was on the phone before the update happened?
Thanks
Ben
you could try flashing a custom recovery via 1 of the guides in the development section. then try wipeing and formatting all partitions. the install from an RUU again.
that might work.....
Related
I've tried a lot of things.
Long and short of it, I was dumb. I was playing around with kernels and installed one I shouldn't have. Reason being as I wanted to go back to stock and they stock kernel on hydra-kernels.net(?) was good but it had an error for me. The error was involving phone storage.
So, I went and downloaded a stock D'inc kernel but this as it turns out was from 2.1 or so. Naturally this didn't work and broke my phone or at least really ticked me off.
I tried the downgrade but the bootloader won't see the image (formatted sd to FAT32 both in windows and OS X)
tried to hard reset: nothing
clearing cache nothing
Is there any hope?
any suggestions would be appreciated
Bump.
I need a working phone
Can you get into recovery? (Clockwork or Amon Ra)
If so, just flash a backup. If you do not have a backup (shame on you), wipe everything and flash your ROM of choice. You will of course have to start from scratch this way, but your phone will be working once again.
I was thinking of this. When i boot into recovery and select "wipe data/factory reset" it does it's thing and upon reboot I'm still stuck at the white screen
For some reason it won't install any roms either
Spoke with a Verizon tech and they're sending me a new phone
Should I be worried if they perform tests on it? The phone itself is S-Off because of root. Will they charge me for the new phone?
I have to send the one I have back to Verizon.
I'm running Liberty ROM on my droid 2. I went to flash back to my standard blur infested stock screen and the phone won't come out of boot logo (which I changed to a DroidLife logo for the heck of it). I can't get into recovery. Android with the triangel and exclamation point show up. Hard reset gives this error:
E:cant open /cache/recover/command
I can not for the life of me get it to come out of boot logo. Is this bricked, am I screwed what? I need to come across a solution fast as a phone is crucial to my work.
Did you try holding x while powering the device on, then hitting the search hard key to bring up the stock recovery? Then wipe data/factory reset and wipe cache.
Sent from my ADR6300 using XDA App
I did. I've tried every method I know. The E:cant open /cache/recover/command message means the phone can't get to the recovery. Its annoying because all I did was flash back to a backup I made 4 hours prior to all this happening. FML.
Wipe everything I think may be help.
hoshikoong said:
Wipe everything I think may be help.
Click to expand...
Click to collapse
The phone will not access the recovery files so a wipe is unsuccessful. I've tried 12 times now, even called VZ tech support.
UPDATE: I've sent the phone in for insurance replacement. Though I would like to know how to solve this problem in the future.
My sensation 4G just wont update. I downloaded the software when i got a prompt for an auto update. Its approximately a 44mb file. After downloading comes the install now or later screen. After choosing the install now, phone goes into shutdown, restarts but them moves to a screen with a WHITE TRIANGLE, YELLOW EXCLAMATION AND A BLUE ANDROID besides it in the centre. Nothing happens post that. Last night i kept the phone in that state for a good 8 hrs hoping it will update, but nothing.. The only way i can start the phone is by removing the battery and starting the phone again..
Everything on the phone works fine. Market apps download and install fine.. I just cannot update the phone by default though..
Things that i have already tried..
-Deleted cache completely but still same error post a new update download and install
-post that did a complete reset, factory data reset. Redownloaded the update, still d same problem persists..
What more can i do? This update will take the phone so android 2.3.4 and sense version to 3.5.
Is the update available on the forum, by which i can download and transfer to the sd card and manually install and try??
Any suggestions are welcome at this time..
ps: I am a newbie to android, hence not considered custom roms yet
IF you have not done anything to your phone you should take it into a TMO store and show them the problem. I don't think there anything else you can do having not rooted or flashed.
Droidicus said:
IF you have not done anything to your phone you should take it into a TMO store and show them the problem. I don't think there anything else you can do having not rooted or flashed.
Click to expand...
Click to collapse
The problem is, i am in India right now. Cant take it to one cause TMO doesnt exist here and HTC doesnt have a global warranty.
Does this look like a hardware issue?
edge111hussain said:
My sensation 4G just wont update. I downloaded the software when i got a prompt for an auto update. Its approximately a 44mb file. After downloading comes the install now or later screen. After choosing the install now, phone goes into shutdown, restarts but them moves to a screen with a WHITE TRIANGLE, YELLOW EXCLAMATION AND A BLUE ANDROID besides it in the centre. Nothing happens post that. Last night i kept the phone in that state for a good 8 hrs hoping it will update, but nothing.. The only way i can start the phone is by removing the battery and starting the phone again..
Everything on the phone works fine. Market apps download and install fine.. I just cannot update the phone by default though..
Things that i have already tried..
-Deleted cache completely but still same error post a new update download and install
-post that did a complete reset, factory data reset. Redownloaded the update, still d same problem persists..
What more can i do? This update will take the phone so android 2.3.4 and sense version to 3.5.
Is the update available on the forum, by which i can download and transfer to the sd card and manually install and try??
Any suggestions are welcome at this time..
ps: I am a newbie to android, hence not considered custom roms yet
Click to expand...
Click to collapse
Even though this is an older document. New updates work the same way.
http://support.t-mobile.com/docs/DOC-2392
Follow that for manual download and try that way.
Sir this is what i have been doing and it doesn't work.
Over the air or manually via menu, d end result is still the same.
By manual i meant if there is a physical file available to download which i can put on my sd card and then update it via system boot..
Can anyone tell me what exactly does the white triangle wit the yellow exclamation and blue android symbolize?
Yeah, i finally made it. I bought a TMO-DE One S (With S4 Processor) 5 Days ago, unlocked the Bootloader (HBoot 1.09), rooted and SuperCID´d it, installed CWM Touch and installed TrickDriod V8.0 incl. its Tweak Package. After that i installed another Radio and everything was fine. It could have been SO easy, but i just HAD to do more, and now its soft-bricked.
At all TrickDroid is a really good ROM, but i hated the thingy that it shows G symbol instead of H when getting HSPA speeds. So i decided to dump it and go for a 4.0.4 / Sense 4.1 Stock Rom without branding instead until a JB / Sense Rom comes out. And thats were the trouble started. i flashed the stock rom with CWM, installed the boot.img that came shipped with it and booted it up. I did a full wipe before flashing. It booted up, Sense Stock Background Image came on and it showed "Unfortunately Wiper App is closed" at the "Preparing phone storage" stage. After OK´ing that another Screen came up about some system service wouldnt respond (dont know the exact Text anymore) wich i could close or wait for it. No matter what i do, or if i do nothing, after ~20 seconds the phone crashes and restarts. After the first restart the phone only boots into a black screen but with the Android bar at the top is working with time, battery-charging and a warning smybol. But the Phone wont react to anything i do except for lockscreen button. When its "online" i can push files via adb to the internal SDCard so i thought it wouldnt be a big problem. i pushed ONE MaximuS V2.5 ROM to the SD Card, booted into CWM and installed it. then flashed the boot.img of it via fastboot and booted it up. but nothing happens. still black screen with bar on top and not reacting phone that reboots every 20 seconds. i allready tried full wipe, cache wipe, dalvik cache wipe and i dont really know what to do now.
A broken SD Partion cant be since i can push files via ADB to it and install them with CWM. But whatever i try to install every ROM boots only in this blackscreen. its clearly not hanging in bootloader, but in android itself. I dont really know what to do, and returning to my dealer is no option since Rooting, SuperCID´ing and flashing another ROM. You maybe have a Idea what to do now?
Peace
TK
PS: Sorry for my bad english, hope you can understand it
Edit: Okey, i got something. i formatted everything i could in CWM, and now (as its now supposed) it hangs in bootloader since no system is there for booting. The good thing is in CWM i get ADB Connection so i can still push files to the SDCard. Im now trying installing a ROM again. So at least i have a starting Point if it fails again
Edit 2: Okey, found it. The "Stock" ROM is broken, not my Phones Fault. and MaximuS just doesnt install right so nothing was changed. Installed TrickDroid again for testing and everything is fine again. Close this one...
Hi, first post here.
So I bought a Nexus S that was rooted and updated to Jellybean. It's an unlocked phone originally locked to Wind Mobile.
So it's been having issues with getting stuck on the google logo after reboot, so I decided to sell it. Problem is when I go to factory reset the phone it shows the reset bar but then that turns into a big triangle with an exclamation mark on it with a little android guy next to it. The phone gets stuck there. All I can do from there is remove the battery.
From there I tried going on bootloader using power and volume up (says unlocked btw), and from there I load recovery. On recovery there is an option to factory reset and I click on there, however it doesn't do it. This is what I says:
"--wiping data...
formatting /data...
E:format_volume: make_extf4fs failed on /dev/blo/ck/platform/s3c-sdhci.0/by-name/userdata
Formatting /cache...
Formatting /sd-ext...
Formatting /sdcard/.android_secure...
Error mounting /sdcard/ .android_secure!
Skipping format...
Data wipe complete."
So I think the error might be accociated to the sd card because the Nexus S doesn't come with an sd card, it has built in memory? Also on recory when choose "mount sd card" it says"Error mounting /sdcard!".
So how do I go about fixing my problematic phone? I have a dude that wants to buy it but I can't even reset the damn thing, let alone fix the freezing at start up issue. I am also totally new to this.
Extra info: When the phone freezes at the google logo at start up I get passed that by using a blow dryer on the phone. That's the only way I start up the phone after the battery comes out. This is the gt-i9020t model.
Are you using a custom recovery? If not, that might be the reason your phone is behaving like that as I had the same issue like yours when I first started flashing things!
gunner49 said:
Are you using a custom recovery? If not, that might be the reason your phone is behaving like that as I had the same issue like yours when I first started flashing things!
Click to expand...
Click to collapse
I don't know if it's a custom recovery because the previous owner installed everything/rooted.
When I press power and vol. up, It looks identical to the uploaded picture's bootloader/recovery.
Its a custom recovery (Clockworkmod) ok. I'm not familiar with it but there should be a setting somewhere - maybe in "advanced" - where you have the option of restoring default settings for the recovery. Do that and then try doing factory reset again.
gunner49 said:
Its a custom recovery (Clockworkmod) ok. I'm not familiar with it but there should be a setting somewhere - maybe in "advanced" - where you have the option of restoring default settings for the recovery. Do that and then try doing factory reset again.
Click to expand...
Click to collapse
In advanced there is no option that worked.
*Solution*
Ok so for those having this problem this is what I dug up:
Internal SD card error causes the boot freeze/factory reset error. When you try mounting SD card it fails, this is also what makes me think it's a fault with the phone's internal SD card.
I do not know how to "fix" this fault, however I'll tell you what I did to get passed this issue.
1) Heating up the phone helps bypass the frozen screen. On Boot it goes to the google logo and freezes, but you can get passed this by heating up the phone (using a blow dryer) before hand and it's relatively successful.
2) I believe that before factory resetting the phone (whether using recovery or the actual reset option on settings), if you heat up the phone, it might work the same way it works when booting up.
I did not try 2) because I managed to "reset" my phone manually by uninstalling all apps, deleting all files/cache/photo's/accounts, and by clearing all app data. This works just as fine if you ask me.
Overall this solution has not been "fixed", I encourage people to find a real fix, but for now using the blow dryer and manually resetting is one way around the problem.