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Hello. This post is going to be semi rant semi help needed. I'm going to list the issues on my infuse. Feedback whether or not you have the same issues or a way to fix would be great. I'm getting pretty irritated with this phone though. Here we go!
Apps crash way more than they should. Browser, camera, music player, Facebook. Just random.
When receiving phone call, it just vibrates. Trust me, the volume is up all of the way. I go to change ringtone and that doesn't even make a sound. I have to reboot for my sound to work. Very frustrating.
Call quality. Jeeeeeesus Christ. I have never had a phone where the other person constantly says "what? I can't hear you?" Or "why does it sound like you're a mile away from your phone?" Or "take me off speaker phone!" I ASSURE YOU the phone is on my face, mic by my mouth, and outside where I have full bars.
And now as of today, I tried to show videos I took at warped tour 2 days ago and get the error "cannot view video" I literally took the video myself with the phone. Watched it before. But now I can't.
Smh.....
Stock rom, I am rooted but these have been on going before I decided to root.
Like I said in the beginning. This is a rant/cry for help.
If anyone is having the same issues or knows a fix, reply?
Thanks for reading
Sent from my SAMSUNG-SGH-I997 using XDA App
It's defective, ask for a return.
I tried. But I got on Craigslist without the box and att demands box and receipt. -_- I can always go with Samsung warranty but ill be phoneless for a couple weeks. Is the call quality bad on anyone else's? That's one of my main concernes.
Sent from my SAMSUNG-SGH-I997 using XDA App
iiKevin said:
I tried. But I got on Craigslist without the box and att demands box and receipt. -_- I can always go with Samsung warranty but ill be phoneless for a couple weeks. Is the call quality bad on anyone else's? That's one of my main concernes.
Click to expand...
Click to collapse
LOL!
I bought a massage on craigslist and it was the worst massage ever. The chick wasn't even hot!!! I was going to ask for a refund, but she didn't give me a receipt and her pimp required a receipt for any refunds.
Traded an iphone 4 without box.
Sent from my SAMSUNG-SGH-I997 using XDA App
I used to have call quality problems but i fixed it. It can be fixed if you disable the samsung noise reduction, just press the menu key during a call
jesi.james said:
I used to have call quality problems but i fixed it. It can be fixed if you disable the samsung noise reduction, just press the menu key during a call
Click to expand...
Click to collapse
Thanks ill give that a try
Sent from my SAMSUNG-SGH-I997 using XDA App
I agree...my call quality improved too after disabling the noise reduction.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I haven't noticed any of the issues you seem to be having.
Call quality seems good, (at least nobody has said anything negative about it). Phone volume works as it should, apps don't crash any more than normal.
You definitely have a dud, you may just have to go through the Samsung Warranty.. their service is excellent. They don't ask many questions, they simply email you a UPS shipping label, you ship the phone back to them, then in a few weeks, you get it back.
Samsung Customer Support is really quite good(at least in my experience.)
It also sounds like your "stock" in that you have no clue what was done to your phone before it got in your hands. I'd try flashing a ROM (infused is my favorite), and deleting all the data to have a fresh install. May help
I've had the same call quality issues. I just posted a week or two ago with the same frustrations. Multiple people would tell me that I wasn't talking in to the phone. Glad to hear of this noise reduction stuff.
Althought you bought the phone on craigslist. the att warranty is not void. I had this happend to me before. get with the previous owner. ask them for the cell phone number, and explain to att that you bought the phone from him. they will send you a replacement.
_NooB_
nstong said:
It also sounds like your "stock" in that you have no clue what was done to your phone before it got in your hands. I'd try flashing a ROM (infused is my favorite), and deleting all the data to have a fresh install. May help
Click to expand...
Click to collapse
Ive had it for about a month now. I whipped data as soon as I got it. I've used all the roms for it but I bricked it so I am just on stock ATM. I really only rooted for screen shot capabilities.
Sent from my SAMSUNG-SGH-I997 using XDA App
DS1495 said:
I haven't noticed any of the issues you seem to be having.
Call quality seems good, (at least nobody has said anything negative about it). Phone volume works as it should, apps don't crash any more than normal.
You definitely have a dud, you may just have to go through the Samsung Warranty.. their service is excellent. They don't ask many questions, they simply email you a UPS shipping label, you ship the phone back to them, then in a few weeks, you get it back.
Samsung Customer Support is really quite good(at least in my experience.)
Click to expand...
Click to collapse
Eh I had bad experience with my captivate sim tray messed up.
Ill still go through samsung though.
Sent from my SAMSUNG-SGH-I997 using XDA App
tae4111 said:
Althought you bought the phone on craigslist. the att warranty is not void. I had this happend to me before. get with the previous owner. ask them for the cell phone number, and explain to att that you bought the phone from him. they will send you a replacement.
_NooB_
Click to expand...
Click to collapse
Thanks. Ill give him a call. All I need is the number associated when he bought it and let them know?
Sent from my SAMSUNG-SGH-I997 using XDA App
antuus said:
I've had the same call quality issues. I just posted a week or two ago with the same frustrations. Multiple people would tell me that I wasn't talking in to the phone. Glad to hear of this noise reduction stuff.
Click to expand...
Click to collapse
Yeah I Google'd the hell out of the call quality. All the reviews said it was great but not for me. Im glad to hear about that fix too!
Sent from my SAMSUNG-SGH-I997 using XDA App
If you have the official Twitter app, it has been causing lots of issues with music, ringtones, videos and notifications not working. There has been a lot of success fixing these issues by simply deleting the Twitter app. It fixed all my media related issues.
I have had great call quality with mine though. I think it is way better than my iPhone 4 was for making calls.
scottyb0721 said:
If you have the official Twitter app, it has been causing lots of issues with music, ringtones, videos and notifications not working. There has been a lot of success fixing these issues by simply deleting the Twitter app. It fixed all my media related issues.
I have had great call quality with mine though. I think it is way better than my iPhone 4 was for making calls.
Click to expand...
Click to collapse
I had media issues as well until i removed the official twitter app. All has been good for the last 2 weeks regarding media. Give this is a try!
scottyb0721 said:
If you have the official Twitter app, it has been causing lots of issues with music, ringtones, videos and notifications not working. There has been a lot of success fixing these issues by simply deleting the Twitter app. It fixed all my media related issues.
I have had great call quality with mine though. I think it is way better than my iPhone 4 was for making calls.
Click to expand...
Click to collapse
Wow thanks. Ill try that. I only downloaded that dumb app cause some girls I met at warped tour said they were on twitter and to follow them lololol. Ill give it a try. Thanks!
Sent from my SAMSUNG-SGH-I997 using XDA App
Mine gets the video error once in a while too. I made a post about and there were some others with the problem too. It gets fixed after restarting.
Post Infused by Infuse
Hello skyrockters ,
So my skyrocket , purchased on 4th of May 2012 (2.3.6 UCLA3 from the box,unrooted and all stock) , is heating from time to time while using it ... I had a skyrocket before the current one and it never felt heating like this one ...... It's not heating SO MUCH but non the less I can feel it when using the phone 1-2 min + like when calling or browsing the internet ....
Today I opened the back cover and when I took the SIM card the golden area out it is not uniformly gold as it should , instead a small roundish burn mark on the edge of it (darker than the rest of the SIM) ...
Now the problem I am past the first month of owning the phone , and I think if I would go again to the att store they will start BSing me about contacting Samsung for a solution (being more than a month now for a replacement or refund)...
And by the way , calling quality is not so clear I'm noticing compairing this device to the old skyrocket I had !!! maybe the UCLA3 vs UCKJ2 ???
Have anybody had this issue ? and what to do in your opinion ?
Your help is much aprecaited
Thanks
Warranty. Clearly a hardware issue. Nothing any of us can really do.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
Warranty. Clearly a hardware issue. Nothing any of us can really do.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Thanks for the reply
So should I expect the att store to do something about it ? like replacement (more than 1 month on purchase so out of customer satisfaction) ? or should I contact Samsung ???
All of the skyrockets if bought from att, have a year warranty. Meaning if you have a device support center within a few hours of you, I'd skip the store and take it to them to get a new one. If not, go to the store and they'll help you through the process of calling the warranty people. It'll take about 6 business days for the replacement to get to you.
My phone bricked about a month ago and I drove an hour to a support center. I was in and out in 15 minutes since my phone was completely bricked. They just ended up giving me a new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
All of the skyrockets if bought from att, have a year warranty. Meaning if you have a device support center within a few hours of you, I'd skip the store and take it to them to get a new one. If not, go to the store and they'll help you through the process of calling the warranty people. It'll take about 6 business days for the replacement to get to you.
My phone bricked about a month ago and I drove an hour to a support center. I was in and out in 15 minutes since my phone was completely bricked. They just ended up giving me a new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Thanks again , the issue is that I am on straighttalk and the burned SIM is ST SIM ... Would that make a difference ? and the other point is that the issue is intermittent , and the call quality issue is somehow subjective and liable to intentionally "subsidized" by a rep .... you know what I mean when they feel they will loose another device to a customer ...
contract or not, as long as you bought the phone from an AT&T store, you should be under warranty.
considering an article that was on engadget a while back about a skyrocket catching fire in a persons pocket im pretty sure you can get it replaced. Considering that article got a official statement from Samsung about them going to investigate.
it isnt from engadget but its the same thing
http://www.electronista.com/articles/11/12/01/smartphone.explodes.in.pocket/
What if the att store will give craps about Samsung warranty type of thing ? i.e. trying to kick me off the store ?
mahanddeem said:
What if the att store will give craps about Samsung warranty type of thing ? i.e. trying to kick me off the store ?
Click to expand...
Click to collapse
What?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
What?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
I am sure you understand what I mean..Saying I should get the warranty from Samsung (we can't help you here)
change warrenty
Went today to att store , they refused doing anything , att 800 number said nothing to do cause I have no att account with them , finally kicked to contact Samsung ... !!!
Next step ???
Umm? Contact Samsung. lol
hechoen said:
Umm? Contact Samsung. lol
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Click to collapse
Umm? genius
PS : I didn't think I payed 500$ to att to receive a refurb from samsung 40 days later
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Call back and demand a nexus ask to speak to the manager that is deception
Sent from my Galaxy Nexus using xda premium
ztkryan said:
Call back and demand a nexus ask to speak to the manager that is deception
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Click to expand...
Click to collapse
Indeed....! I will be calling in the morning for further explanation from a manager...
Sent from my SCH-I510 using XDA
That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
Sent from my Galaxy Nexus using xda premium
Chaotic Peace said:
That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah keep pushing it. I love my replacement nexus.....fyi battery life is horrible!
Sent from my Galaxy Nexus using XDA
You might not get a nexus but you can talk them into a Rezound. Way better IMO
I called into VZW last night trying to get a Nexus replacement myself. I've dealt with the squealing/chirping/popping for months now. It hasn't been a big problem, since I mainly use bluetooth, where it hadn't been happening. Well, lately it's starting to happen via bluetooth also. So that (and the phone constantly thinking it's in a car dock) put me at the end of my rope.
Call in, get the rep, talk for a bit... get offered a warranty replacement Charge. I continue to complain, citing the many stories offered here and on other sites about people getting 5, 6, or more replacement Charges with the same problem. I'm offered an LG Spectrum. They wouldn't budge, saying they were doing me a favor, since they don't offer different models until after the second replacement. "Luckily", my SIM card replacement apparently counts as my first. So, I'm now waiting for my "new" Charge, which should arrive Friday. Once I get that all set up, I guess I'll give it a few days for the inevitable screeching to happen, and then be back on the phone with Verizon.
I don't understand why they would offer me a Spectrum (faster stock CPU, better camera, etc), but not a Nexus. Really, the only pluses (on paper) for the Nexus are a better screen and better software.
What's the best way to get a replacement? Is there a special department or is it just customer service?
Just got off the phone with Tier 2 support. Sending me a free replacement Nexus but I did have to pay $45 for the back and battery, but not a bad replacement for the Charge. Plan on going with the GSIII in March when I am due for an update. I will miss the Charge, it was a great phone, but look forward to not hearing the annoying popping and cracking sounds while on phone calls.
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
wpgibson said:
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
I'm in the same boat. I got in a short Twitter discussion with VZWSupport this morning (apparently they scraped one of my tweets where I mentioned VZW). They're "confident" that the replacement will fix my problem. After the stories I've read here (and androidforums.com, droidcharge.net, etc, etc), I'm not as confident as they are.
wpgibson said:
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
You need to tell them that you want to speak to Tier 2. Then say it is a known software issue and not a hardware issue as the last FP1 firmware should have resolved the issue. Then tell them you do not want a refurb and if you do get one and it has the same issue, you will have a very angry customer on your hands. Don't be an ass though, but be firm. That is what I did when I called them. They also got Samsung on the line who was not aware of any issues with the Charge. Go figure....
So i called Verizon back last night after work, i spoke with a different manager from a different branch ( previous branch was greenville, SC ) i explained the whole story of what was happening and that i was not impressed with the way my warranty exchange went through... He then politely apologized for my inconvenience but told me since my refurbished charge is on its way that there is nothing he could do unless i get the phone and Im having similar issues again... Well i let him know how pissed i was.. Then hung up on him.. Lol. Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Epic.....
Sent from my SCH-I510 using XDA
stebomurkn420 said:
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Tell them that's not acceptable you need a phone that works the network not working is not your problem
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ztkryan said:
Tell them that's not acceptable you need a phone that works the network not working is not your problem
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Click to expand...
Click to collapse
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
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ztkryan said:
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Ill be calling first thing in the morning... As it is 1 in the morning... Lol.. That's what i feel like... A guinea pig, ### kiss my a$$... the bad part is that i have two droid charges on my plan, i have to convince them too replace both.. Haha
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
People are *****ing about the Nexus too (screen scratches easily, poor battery life, spotty/fluctuating signal, etc). Why are you so determined to get that phone?
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
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Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
Click to expand...
Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!
I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
Sent from my SM-G920V using XDA Free mobile app
Sent from my SM-G920V using XDA Free mobile app
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
Shawn haz root said:
Why not request the replacement be noted on your account and go to a verizon store and have them replace it with a new phone?
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I tried that but all of the Verizon stores in my area were totally out of stock of the black s6 and they said they'd charge me to switch colors.
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May I ask what the issues were?
musicfreak190 said:
May I ask what the issues were?
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Multiple issues. I experienced, Bluetooth issues, got a few scratches on the phone and occasional messed up audio when on the phone. I got them to send me a new one. Should be here Thursday. Found out he order never went through cuz the stupid supervisor didn't approve the order.
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EDITED BY MODERATOR
Chadly, glad to hear your issue has an end in sight, I cannot help but wonder - did you receive an order confirmation for the new GS6 from VZW?
Yeah, they sent me a new s6 and this one is perfect except for a super loose home button that rattles. Such bs. I'm waiting for them to call me back and tell me what we do now.
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I haven't been impressed with Verizon customer service, either. The first phone I got was never activated, and when I called to get it activated, the rep just redid my order and sent me another phone lol. I had to reject the 2nd phone, and I finally spoke to someone that knew what they were talking about.
It seems as though 1 out of every 3 reps know their stuff, the rest have no clue.
I'm still waiting for my $100 port in credit, and I know it won't be on my 3rd billing cycle, so I'll have to call them again :/
Never even talked to a rep. did everything online. Ordered phone on Friday, arrived Sat, activated without doing much other than turning the phone on (SIM card was already installed). I didn't port my number until I checked out the phone and ported the number on Monday morning, took about 20 min and about 1/2 hour after that to get the SMS texting working right.
No communication with a rep at anytime.
Sat night when I realized I already had the latest build (was waiting for an OTA), I rooted the device with PingPongroot. Had to do it twice but it stuck and was very easy. never connected the phone to the computer (yet).
krelvinaz said:
No communication with a rep at anytime.
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This is literally the only way to do it. Companies like VZ and Comcast intentionally provide sucky service so that you just give up because who wants to spend hours on the phone explaining your problem to people who are intentionally making it harder for you?
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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Chadly said:
Well, they said they said they wouldn't send me out another new device. She said it would have to be a refurbished one this time so now I have to choose between one of these s6's or sell one of them and wait for something better to come along.
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It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
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I exchanged one due to a very loose home button. It didn't register presses half the time and rattled bad. They are out there, the lemon s6s. They are far between but they do exist sadly
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backdown00 said:
It looks like they delayed you just to be outside of the 14 day window. Anything outside that 14 day return policy can be replaced with a certified like new device. Is the home button that bad that you couldn't see living with it? Would a stiff home button eventually became loose also?
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Yeah, pretty lame. I'm keeping the new gold one because the screen is much better. The home button doesn't rattle as much now. It's barely noticeable so I'm okay with it.
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they always try and get you with that refurb stuff. i hate that!
I will never get another phone phone Verizon, you can get the same phones from Best buy with no penalty for returns.
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