Problem with The USB Connection - Eee Pad Transformer Q&A, Help & Troubleshooting

Hey XDA,
Two days ago I updated my transformer to 3.2 after a 2 months that I didn't used him, after the update I noticed that when I connect the transformer to my PC, the PC doesn't recognize him and the transformer himself didn't open the Asus Sync app to find the ASUS SYNC in the PC.
Its not the USB cable because it charging and its new.
Its not the USB port I tried another device.
Its not the computer \ OS , I have 2 windows on my computer and it doesn't work in any of them.
I tried to wipe twice , it end up with a lot of lost data that I forgot to backup.
I tried it in APX mode and its doesn't work either.
I tried USB Debug ON/OFF
I tried Reinstall drivers.
I really dont know what to do I search in google hours and I didn't find anything.
Thanks alot for helpers!
BTW sorry about my english.

Same stuff is happening to me.
http://forum.xda-developers.com/showthread.php?t=1299867
I guess I'm not alone with this.

3n1g said:
Same stuff is happening to me.
http://forum.xda-developers.com/showthread.php?t=1299867
I guess I'm not alone with this.
Click to expand...
Click to collapse
Any idea ?? Its like the Asus Sync app in the pad doesn't work.
Does that happend to you after updated to 3.2?

probably still isn't the cable but just because it charges doesn't mean the cable isnt broken. The data uses different cores to the charging.

v8code said:
probably still isn't the cable but just because it charges doesn't mean the cable isnt broken. The data uses different cores to the charging.
Click to expand...
Click to collapse
But the cable is new I got him 2 days ago... How can it be broke so fast... I thought about it, but I waited for this cable 2 month and now he broke (Big lol) if it's true Asus have really bad sevice.

adirh3 said:
Any idea ?? Its like the Asus Sync app in the pad doesn't work.
Does that happend to you after updated to 3.2?
Click to expand...
Click to collapse
Not the first time. After a reset it started doing that.

Same problem here after updated to 3.2 no more working sync.
PC does recognize the transformer self open can open files on the SD card. But the Asus Sync app can't find the Transformer on the PC.

adirh3 said:
But the cable is new I got him 2 days ago... How can it be broke so fast... I thought about it, but I waited for this cable 2 month and now he broke (Big lol) if it's true Asus have really bad sevice.
Click to expand...
Click to collapse
Where did you get the usb cable? I can't seem to find one anywhere.
What's wierd is that i never "tortured" the cable to account for it to break...
It's always in the same area, attached to the charger (only take it of to connect to the pc, wich is like, 15 cm away from the charger), no pulls, no sharp bends... but it fells fragile on the connector (dances a bit from side to side)

3n1g said:
Where did you get the usb cable? I can't seem to find one anywhere.
What's wierd is that i never "tortured" the cable to account for it to break...
It's always in the same area, attached to the charger (only take it of to connect to the pc, wich is like, 15 cm away from the charger), no pulls, no sharp bends... but it fells fragile on the connector (dances a bit from side to side)
Click to expand...
Click to collapse
I got it from Asus ,their cables have a lot of problems... SOMEONE has any idea? I am sure that there's a way to fix that, but I dont know what...

usb cable is not the problem.
Can connect to the PC en transfer files to/from the mem card.
Just restored a partition image form the PC witch was working before...
So problem must be in the transformer...
Cleaning was not working too

shoppie said:
usb cable is not the problem.
Can connect to the PC en transfer files to/from the mem card.
Just restored a partition image form the PC witch was working before...
So problem must be in the transformer...
Cleaning was not working too
Click to expand...
Click to collapse
If you have the same problem like I have wipe won't work either. I tried this.
Everyone has any idea please? You don't know how much calls I had with Asus until I got that.
I waited two months for that cable...

I tried rooting a couple of months ago & was unable to because I couldn't get Asus Sync Installed correctly. My problem was that when I connected my Transfomer to my computer the computer wasn't seeing it like a flash drive. I installed & uninstalled everything numerous times. I used about 3 different programs to cleanse my registry & delete all of the temp files. I use AVG & disabled everything that I could disable. Last week I was finally able to get everything working.

jadesse said:
I tried rooting a couple of months ago & was unable to because I couldn't get Asus Sync Installed correctly. My problem was that when I connected my Transfomer to my computer the computer wasn't seeing it like a flash drive. I installed & uninstalled everything numerous times. I used about 3 different programs to cleanse my registry & delete all of the temp files. I use AVG & disabled everything that I could disable. Last week I was finally able to get everything working.
Click to expand...
Click to collapse
Thanks for your response, when you connected the transformer to the PC did the Asus Sync app\icon opened in the transformer? You can see this next to the clock, did you saw this before you fixed the problem ? Because when I bought the pad it was there, but now it doesn't.
Thanks for helping, please write back if you had or hadn't the icon.(Of Asus Sync app).

adirh3 said:
Thanks for your response, when you connected the transformer to the PC did the Asus Sync app\icon opened in the transformer? You can see this next to the clock, did you saw this before you fixed the problem ? Because when I bought the pad it was there, but now it doesn't.
Thanks for helping, please write back of you had or hadn't the icon.(Of Asus Sync app).
Click to expand...
Click to collapse
Indeed, I would also like to know if you had the asus sync icon on the tablet. Mine doesn't appear.
Will try to clean registry and all that. see if it fixes anything, will update post when I get home and test it.

I downloaded now app called "System Panel" after I open this under "Power Information" menu I saw "USB - Yes", "AC - No" when I connected the pad to my PC, Now I am sure its not the cable . But if I want for example to make a hotspot from USB connection I cant , he says "USB Disconnected".
I tried reinstall drivers and everything you said, but now I am sure that this is the problem is from the Pad.
Someone have any idea please?
Thanks for helpers!

adirh3 said:
I downloaded now app called "System Panel" after I open this under "Power Information" menu I saw "USB - Yes", "AC - No" when I connected the pad to my PC, Now I am sure its not the cable . But if I want for example to make a hotspot from USB connection I cant , he says "USB Disconnected".
I tried reinstall drivers and everything you said, but now I am sure that this is the problem is from the Pad.
Someone have any idea please?
Thanks for helpers!
Click to expand...
Click to collapse
Yes
Same thing with me. Usb yes.
And ccleaner didnt help either.

Hey guys I'm on my phone so I don't have the actual apk names but do you still have the two apks that relate to the "phone" installed? I had a problem similar to this but fixed it by reinstalling one of those. Not sure if this will help but you can give it a try. One of the apks is phone and the other is voicemail I think ... They are both tied into bluetooth and usb I guess .... Like I said not sure if it will fix for you but worth a try.
3VO Sent

I have tablet without 3G and I don't have these Apps, and if I have how do I reinstall them? They are system apps...

adirh3 said:
I have tablet without 3G and I don't have these Apps, and if I have how do I reinstall them? They are system apps...
Click to expand...
Click to collapse
Same here, no 3G support. If you could give at least the name of the apk so we can search and try it would be awsome

Cable Problem
In my case it was a cable problem (more precisely connector that is pluged in device). The connection isn't tight, the device was charging, but USB data transfer was not working, either it doesn't recognize the device, or if you manage to find a connector position in which it recognise it, usb connection is so unstable that it will stop working if you move it a little.

Related

Activesync problem

Hi.
When i connect my touch pro to my laptop my touch pro thinks he is charging. I tried another laptop/cabel/ROM but it doens't matter.
I can't get a connection with my phone.
Any idea's?
Don't you get asked, what to do, when you connect the TP to your laptop?
Maybe it connects as Harddisk? Do you get a removable device in your laptops file explorer after connecting?
Check settings of your TP in connections - USB to PC.
bare242 said:
Don't you get asked, what to do, when you connect the TP to your laptop?
Maybe it connects as Harddisk? Do you get a removable device in your laptops file explorer after connecting?
Check settings of your TP in connections - USB to PC.
Click to expand...
Click to collapse
Hi,
No, i don't get asked and the settings are good.
It's strange, because it is suddenly.
I had this problem last week and it turned out to be the cable I was using....but I guess you already tried that. How many cables you try? Maybe get another one and try it...
TechnoHippie said:
I had this problem last week and it turned out to be the cable I was using....but I guess you already tried that. How many cables you try? Maybe get another one and try it...
Click to expand...
Click to collapse
Well, i tried 3 different cables. The only thing i changed is the cable in my car. last week i was i Italy and by car charger has gone dead. And i buyed another one. that's all..
Anyone?...
hardreset?
Hard-reset, new ROM, new Radio... nothing helps
Reinstall activesync.
Try another laptop/computer.
Otherwise I don't know.
bare242 said:
Reinstall activesync.
Try another laptop/computer.
Otherwise I don't know.
Click to expand...
Click to collapse
Deed.. nothing
Maybe you can find some new ideas here.
my phone sometimes just charges without activesync but that's only when i have wifi on 0.o if i turn wifi off then the phone syncs.
No luck... tried everything.
Well,I have similar issue with AS.
It starts suddenly and now I am unable to connect.
When I have enabled "Faster data synchronization",then the green icon keeps rotating for a while,but ends with an errormessage. When I uncheck it,AS absolutely doesn't see TP,no attempt.
My cable is working,because I am synchronizing also a HTC Hurricane(SDA2) without any problems.
I have also tried another PC,no luck,same symptoms.
Mass Storage and Internet sharing is working also perfectly.
Mainly I tought,that the IP connection is firewalled,but when it doesn't work also on another PC,that was working before,I have no more ideas.

[Q] USB Mass Storage Won't Connect

I upgraded to Sky-ICS RC7.4 Speed yesterday and today. Obviously the USB mass storage was working earlier because I got the .zip file for the upgrade on the phone. Well, just a little while ago I tried to connect so I could pull those zip files off just to save some room and it won't connect.
I can charge the phone, the laptop(Windows 7) and the phone both make sound/vibrate when connected. BUT, with I go to "Connect storage to PC" it tells me to unplug the cable, which it hasn't before but I did it anyway. I unplug the cable press the connect button again it states to connect the cable, I do. Press the button to connect and I get the same result. I've tried enable USB debugging and try again and it states to disable, blah blah blah.
It's great that I can charge the phone via USB all day long but really sucky that I can't access any of my files via my laptop.
Anyone had this issue or know of any fixes that may alleviate this issue? I sure would appreciate your help.
FYI, USB drivers are installed on the laptop and reapplied after the the issue of not being able to connect USB mass storage...
update: I am able to see the two mounts in computer management on my Windows 7 machine but not able to access them through My Computer.
I was reading from other threads about a possible Windows issue, how I find it unlikely, but I did a system restore from an earlier date and that made no difference. It's still a matter of the phone connecting completely to the pc.
Also tried different ports and usb cables, no avail.
I could really use some input so that if need be I can access the files on the phone to either flash back to stock or at least modify the files I have on there now to let me be able to attach my mass storage. I'm liking the the rom it's just a few little things like this that are making me completely love it.
i have the same issue if i plug in to the front usb ports. no problems with the back and its only been since i updated to seans latest speed stripped ICS rom
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
mskiin said:
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
Click to expand...
Click to collapse
Correct; you need to reboot your phone because you probably connected / disconnected too fast and the phone is bugged out now.
I'm on 7.4 speed stripped and its working fine for me. Did you try installing the Samsung USB drivers exe in the dev forum?
Wont connect even on tablet
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
kilopolki said:
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
Click to expand...
Click to collapse
Now try in English.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta

device not recognized by windows

When I connect the Transformer to my computer I get the message "USB device not recognized." Have read many threads on this subject. The main solution seems to be to RMA your Transformer and get a new one sent by Asus, but mine was refurbished and is already out of warranty. I have tried the Asus Suite and also the alternative "Naked" drivers. Nothing has worked.
Was previously running on Revolver 3. Just upgraded my system to Revolver 4, doing a factory reset and full wipe, hoping that might solve the problem, but it has not.
I have read that some people with a rooted Transformer have solved this problem by "re installing the bootloader," nut I have been unable to find information on how to do this. Is this an option in my situation and does anyone know or could anyone connect me to a link describing the process?
Assuming I cannot get my Transformer recognized by my PC after reinstalling the bootloader, what would be the most convenient way for me to transfer files between the two?
Thanks for your help.
Update on the problem:
Last night I decided to experiment with the USB connection, pushing and moving the USB connector once it was connected to the computer. And guess what? For a split second my device got recognized, and actually showed up in Windows Explorer. Then a second later I was getting the same "USB device not recognized message." By fiddling with the connector I was able to get this split second recognition about four or five times, then I gave up. It's just not good enough to have the device recognized for one second!
Anyway, based on this I conclude my Transformer hardware and system must be fine, it's just the sync cord is poorly made--well, it doesn't seem to be the cord, but the USB connector specifically that is defective.
The cord does work to charge my Transformer when plugged into an electrical socket, so all the more odd that it malfunctions when attached to a computer. I've now discovered several threads describing a similar situation: cord worked for charging but stopped working for computer connection. So looks like what we are dealing with here is fairly common manufacturing defect with the USB connector on the Asus Transformer cord.
I won't know for sure until I get a new cord, but once I do I'll post an update as to whether or not the problem is solved. Hope this can help someone else in the same boat. At least worth trying a new cord before RMA!
hello
perhaps stupid questions, but :
- Did you tried to check/uncheck "USB debugging" ?
- did you tried to communicate with ADB ?
i have the same problem with mine. i just ordered a new cable. hopefully this fix the problem so can root and install new ROM
Sent from my Transformer TF101 using xda app-developers app.
reset the system ,and then try
reset the system to default ,and then try
Go to device manager on your laptop and uninstall and delete drivers for Asus transformer, restart your laptop and reinstall the driers then it should work fine
Sent from my Transformer TF101 using xda app-developers app
something similar just started happening, but only after i rooted it.
my tablet used to connect to Windows 7 just perfectly. but immediately after root, (with the same cable that was used to root it) is no longer recognized by Windows 7. haven't tried a different cable because i didn't have another handy at the time, but i will try to use another cable.
then i've tried to uninstall the drivers from Device Manager, and downloaded the USB drivers ZIP from the ASUS site... "ASUS_Android_USB_drivers_for_Windows.zip"
but when browse to the INF file during the detection part, i get an alert message that won't allow the use of the INF file.
any help would be much appreciated.

[Q] Transformer USB Cable Issue

I've been searching for days for an answer to this and I can't find it. The biggest issue is that every time I plug my TF101 into my computer, I get Windows' wonderful "One of the USB devices attaching to this computer has malfunctioned" message. I get this using the OEM cable and brand new after-market cables. I've found a lot of different forums with similar problems but my symptoms list is different. Here's what's going on:
* The tablet charges just find through all of the cables despite not connecting properly through the computer.
* The dock (keyboard) works without issue and charges properly.
* Flash drives work properly in the USB ports on the dock.
* Android phone (Razr MAXX HD) recognizes that it's plugged into a device, the tablet briefly acknowledges a device (quarter of a second) but then stops reading the phone is plugged in.
* Maybe of note or maybe another issue, it doesn't want to connect to bluetooth devices, either. It recognizes them but refuses to connect.
* Everything is stock.
I've tried a hard reset and deleting every driver associated with the device properly installed and not. I don't have another computer to plug it into so I can't test that. I fear it may be a hardware issue but I don't want to resign to hardware issues but rather definitively know that the issue is a hardware issue.
Any thoughts?
Thanks,
- Robby
Linux emulated through VirtualBox, see if that detects it.
Thing O Doom said:
Linux emulated through VirtualBox, see if that detects it.
Click to expand...
Click to collapse
Tried it through VirtualBox with Ubuntu and another system (mine is Windows 7 Pro, the other system is Windows XP Pro). No dice on any of them.
My thoughts - bad USB cable.
You probably will say - BUT IT STILL CHARGES....
Yeah, mine does that too. But, one of the pins needed for computer connections is shorted. I used my cable 3 weeks ago to ADB, then last week nothing (trying to ADB to do the Ubuntu Touch resolution fix). Got a new OEM cable (and wall wart) from Office Depot, all better.
Virtualbox/ESXi/VMWare etc... I've had problems with all of them even in USB bridging mode. Nothing beats native.
Make sure the right drivers are installed; remove (not deinstall) completely the current ones as they may be corrupted and redownload ASUS Pad PC Suite from Asus' support site for your OS version, I believe it provides more recent Asus drivers (not 100% sure).
Also try the Universal 'naked' drivers for adb, I always have used those and they work flawlessly, and I included them in my peri tool because of this..
Here's where I'm at:
Don't have access to another OEM cable (hopefully fixing that in the next couple of days) so I can't test that. I did, however, install Ubuntu onto my system natively, plugged it in, and got zero response from the system using every cable that I have. I will buy that drivers may cause erratic behavior and such but not having the system recognize that a device was even plugged in makes me doubt the driver issue.
Thank you all for responses. I'll get another OEM cable and cross my fingers that solves the problem.
Just FYI, I know it's not convenient because it takes a month to get it, but I bought this cable and it works fine for data and charge. No need for an overpriced Asus branded one.
presbypenguin said:
I've been searching for days for an answer to this and I can't find it. The biggest issue is that every time I plug my TF101 into my computer, I get Windows' wonderful "One of the USB devices attaching to this computer has malfunctioned" message...
- Robby
Click to expand...
Click to collapse
I've run into this problem with another device on my PC. Turned out to be a double whammy: the USB port on the PC acted up; and the driver for that device was partly corrupt. Tried it on another USB port to find out. It's not always the cable.
graphdarnell said:
I've run into this problem with another device on my PC. Turned out to be a double whammy: the USB port on the PC acted up; and the driver for that device was partly corrupt. Tried it on another USB port to find out. It's not always the cable.
Click to expand...
Click to collapse
3 ports later I decided it wasn't a port issue (but I do appreciate the sentiment; I've been there with devices in the past).
Lethe6 said:
Just FYI, I know it's not convenient because it takes a month to get it, but I bought this cable and it works fine for data and charge. No need for an overpriced Asus branded one.
Click to expand...
Click to collapse
I'm gunna try it; the worst that happens is I have another charging cable when I (inevitably) lose the three that I have now :fingers-crossed:
presbypenguin said:
I'm gunna try it; the worst that happens is I have another charging cable when I (inevitably) lose the three that I have now :fingers-crossed:
Click to expand...
Click to collapse
I had the exact problem lol, I thought my cable went bad, I order another and threw that old cable away... damn what a bum, all it was was just the driver? Not sure, but when it does find the drivers and tried to install it, after installing the drivers knocked my wireless Ethernet off and disable too.
Still no dice
One, thanks everyone who has tried to help this out. I'm not tossing out "Thanks" yet because nothing has worked but I am thankful that people have tried.
Two, here's what I've done thus far that hasn't worked.
* Uninstalled and reinstalled (including fully deleting) every driver known to work with this device (including naked drivers). No dice.
* Uninstalled the driver while it was still plugged in and scanned for device changes. No dice (but this got me the closest; it "successfully" installed an "Unknown Device" and had me restart the computer).
* Used peri and hoped it would magically work after it installed the Naked drivers. No dice.
* Went through "[GUIDE] Getting ADB Setup; An Idiots' proof guide on getting ADB working for Rooting!" (no linking for me yet) hoping I missed something when I was installing. No dice.
* Installed Ubuntu and tried from the other operating system. No dice.
* Plugged into a Windows XP computer. No dice.
* Purchased the recommended cable. No dice.
* Prayed that it would work. No dice.
I'm stuck. I thought about sending it to Asus to have them repair it but I've not heard wonderful things about their repair service and I can't be without it for longer than a couple of days. It just frustrates me that Windows knows I've plugged something it but it simply refuses to recognize it, like it's taunting me into staring uselessly into a computer screen for hours without any solution (and hampering the work that actually means something to my life/career/marriage/etc.)
Any other thoughts? The only thing I haven't tried it is installing the drivers to plug it into my fiance's Mac to see if it will magically recognize it. I just wish I knew for sure it was a bad port on the bottom so I knew that I had to send it in to get fixed...
Thanks again!
- Robby

Android USB file transfer no longer working?

Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
-Under Advanced Developer Options, "USB configuration" is set to "MTP"
-Tried with different cables to PC which used to work.
-Tried with OTG wire to read USB flash drive that used to work. (flash drive has light when plugged in PC, doesn't have light on when using OTG, no notification in Android that something has been plugged in)
-Tried turning on/off the phone.
-The only thing that work is charging phone.
What I believe is either one of the two following reason:
-Some setting changed and that's why it's not working.
-Port is now defective.
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
petitpetitpom said:
Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
....
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
Click to expand...
Click to collapse
Yeah it looks like the port is damaged (if file transfer doesn't work in any way possible)
Maybe try to go get it fixed by a local qtore, and if you have nothing around, try to check if the brand doesn't repair those things for cheap.
Hope I helped
petitpetitpom said:
Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
-Under Advanced Developer Options, "USB configuration" is set to "MTP"
-Tried with different cables to PC which used to work.
-Tried with OTG wire to read USB flash drive that used to work. (flash drive has light when plugged in PC, doesn't have light on when using OTG, no notification in Android that something has been plugged in)
-Tried turning on/off the phone.
-The only thing that work is charging phone.
What I believe is either one of the two following reason:
-Some setting changed and that's why it's not working.
-Port is now defective.
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
Click to expand...
Click to collapse
Try cleaning the port, sometimes, a combination of lint and dust gets compacted into the port and prevents the cable from making a good connection.
Sent from my SM-S767VL using Tapatalk
Thank you for your replies, I cleaned the port but sadly, it still doesn't work and quotes to repair this problem are expensive.
An alternative I found is to transfer my files to PC is via bluetooth to my PC via a USB adapter, seems cheaper.
petitpetitpom said:
Thank you for your replies, I cleaned the port but sadly, it still doesn't work and quotes to repair this problem are expensive.
An alternative I found is to transfer my files to PC is via bluetooth to my PC via a USB adapter, seems cheaper.
Click to expand...
Click to collapse
Yup that's a solution
Hopefully it'll be a sustainable solution
Have good day

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