Never like to have to resort to posting myself but I've had a decent look around the web and can't seem to find a solid solution to my problem so I'm hoping to get some specific help
So I have a UK MZ601 3G Motorola Xoom which was happily running Moray 2.2.1 and had been rooted using the universal root method. Decided to update to 2.2.2 and now my Xoom is stuck in a boot-loop on the custom rippling water boot animation.
The tablet hangs on the first line when trying to boot into recovery so for all my efforts cannot access CWM and perform a hard reset and fresh rom install.
I've tried - and I'm assuming I'm correct in thinking this means I cannot get the Xoom to any stage where I can use adb to attempt to get in to recovery or push files to the system etc. this way.
From what I've read on other forum posts - booting holding volume up and power puts the device into an 'RSD' state which is another method of reflashing the device? I've read this requires an 'SBF' file - which I have seen for download - but believe it only works for the US models?
I've left the boot screen looping overnight - so its not an issue of it just being slow. Because of the custom boot screen I obviously can't return it to the shop as I presume its an obvious warranty void?
Would massively appreciate any help in bringing whats looking increasingly like a £500 paper weight back to life.
Thanks
crozuk said:
Never like to have to resort to posting myself but I've had a decent look around the web and can't seem to find a solid solution to my problem so I'm hoping to get some specific help
So I have a UK MZ601 3G Motorola Xoom which was happily running Moray 2.2.1 and had been rooted using the universal root method. Decided to update to 2.2.2 and now my Xoom is stuck in a boot-loop on the custom rippling water boot animation.
The tablet hangs on the first line when trying to boot into recovery so for all my efforts cannot access CWM and perform a hard reset and fresh rom install.
I've tried - and I'm assuming I'm correct in thinking this means I cannot get the Xoom to any stage where I can use adb to attempt to get in to recovery or push files to the system etc. this way.
From what I've read on other forum posts - booting holding volume up and power puts the device into an 'RSD' state which is another method of reflashing the device? I've read this requires an 'SBF' file - which I have seen for download - but believe it only works for the US models?
I've left the boot screen looping overnight - so its not an issue of it just being slow. Because of the custom boot screen I obviously can't return it to the shop as I presume its an obvious warranty void?
Would massively appreciate any help in bringing whats looking increasingly like a £500 paper weight back to life.
Thanks
Click to expand...
Click to collapse
When you press volume up and power, and hold it, it reboots, yeah? Then you wait about three seconds on dual core screen and tap volume down...what happens then? Do you see android recovery in upper left? Or starting fastboot protocol? Where does it hang? Just trying to see where things are going wrong. If you can get into starting fastboot protocol you are in good shape. If you can get into cwm recovery you should be in great shape. Check out the Xoom Heaven thread in General for some info on recovery.
You are most likely far from bricked...almost all of us have recovered from worse situations than you are in now so just keep cool.
okantomi said:
When you press volume up and power, and hold it, it reboots, yeah? Then you wait about three seconds on dual core screen and tap volume down...what happens then? Do you see android recovery in upper left? Or starting fastboot protocol? Where does it hang? Just trying to see where things are going wrong. If you can get into starting fastboot protocol you are in good shape. If you can get into cwm recovery you should be in great shape. Check out the Xoom Heaven thread in General for some info on recovery.
You are most likely far from bricked...almost all of us have recovered from worse situations than you are in now so just keep cool.
Click to expand...
Click to collapse
Thanks for your reply - tried numerous times getting into recovery - get stuck with one line of 'starting fastboot protocol' and seems to hang there.
Have experience rooting and flash etc. and have obviously used adb in the past.
If I could just get to recovery - or a state where I could use adb I would be fine. But as I said in my first post - looks like I can only access an 'RSD' state.
Is there any other way of getting adb access from my PC? All the help for bricked xooms seems to concern US models - and don't want to try anything that will completely write it off!
Thanks again for your help.
Quick update -
Have retried Fastboot - stuck on 'Starting Fastboot protocol support'
Tried Android Recovery - got stuck on a black screen for a long long time but finally booted!
Wiped and re-installed what I know to be a kosher ROM! Was a scary moment there but thanks for your help and reassurance!
crozuk said:
Quick update -
Have retried Fastboot - stuck on 'Starting Fastboot protocol support'
Tried Android Recovery - got stuck on a black screen for a long long time but finally booted!
Wiped and re-installed what I know to be a kosher ROM! Was a scary moment there but thanks for your help and reassurance!
Click to expand...
Click to collapse
If you are still rooted and all, just for safety's sake, make sure to do another nandroid backup and save it to your micro sdcard. Backup, backup, backup. Then also make sure that you have a compatible cwm recovery installed, that will let you access your microsd card. It sounds like you're alright, so, cool.
alright.. i was having trouble with my phone (random reboots, google apps wouldn't sync, couldn't install updates or new apps from the mkt (said "insufficient storage avail))
called TMo, they couldn't help - they forwarded me to HTC, they wanted to do a factory reset
i'm thinking, if i'm gonna have to reinstall all my apps and go through ALL that... i might as well go whole hog and just root my phone
so i rooted it - got cyanogen7 and everything (really liked it btw - when i get this whole thing sorted out i will *def* be rooting it and putting CM7 on it!)
and it STILL wouldn't sync or let me d/l apps! anyone wanna guess why?
"insufficient storage available"
at this point i'm thinking its gotta be bad RAM in the phone - so, i gotta take it back
oops! its rooted!
okay, so how do i UNroot it?
well, i remember i had done a bkp of the entire system in the rooting process - so from CWM/revolutionary i restored the system, then i restored boot
now.... all it will do is cycle from the pink letters swirling around ("stick together" or whatever) to the white HTC screen ("quietly brilliant")
i notice its still in the S-OFF condition
now, i've got the latest RUU downloaded and the SDK installed - but, i connect the phone to my computer via USB it doesn't "connect" (i don't see it appear in MyComputer) - so....... the SDK isn't going to be able to install the RUU
right??
lil help?
what do i do next??
Try doing a factory reset (at your own risk)
Sent from my HTC Sensation Z710e using XDA
okay - from that boot menu (press vol down key, press power), select factory reset
that takes me to revolutionary - select wipedata/factory reset...
rebooted - htc, htc quietly brilliant, stick together.......... i heard it connect on USB!
and i'm getting the initial sense UI screen! nice!!
i think i'm outta the woods!
Boot phone into fastboot, connect to PC, run RUU - job done
thanks it works..
Hi all,
Been recommed to come here as my transformer seems to be stuck in a bit of a loop. I'm running ICS and rooted a few weeks back with "unlock root" its been telling me for a few days that there's new firmware but I'd not updated as not sure what would happen with being rooted, anyway lent the tablet to a family member who's clicked the update and now I seemed to be stuck with this screen (attached) wont turn off and keeps restarting.
Wondered if anyone can help me out with a soultion. Thanks in advance
Searh bar
http://forum.xda-developers.com/showthread.php?t=1530337
Start reading this thread. All i did was look at your pic and typed the word in the bottom left
Clockworkmod recovery 5.5.04 bootloop
Start reading a bunch or you will own a nice paper weight
DaveG46 said:
Hi all,
Been recommed to come here as my transformer seems to be stuck in a bit of a loop. I'm running ICS and rooted a few weeks back with "unlock root" its been telling me for a few days that there's new firmware but I'd not updated as not sure what would happen with being rooted, anyway lent the tablet to a family member who's clicked the update and now I seemed to be stuck with this screen (attached) wont turn off and keeps restarting.
Wondered if anyone can help me out with a soultion. Thanks in advance
Click to expand...
Click to collapse
Hold the Vol down + Power button.
Wait till you see the options of Cold boot Linux or Wipe data.
Choose Cold boot Linux. It should boot the tablet into the OS.
Now go to play store and download "terminal" (if not already).
Open Terminal
Type in
Code:
su
You should get a # sign meaning you have super user permission
Now type in
Code:
echo boot | dd of=/dev/block/mmcblk0p3 bs=1 seek=0
after that reboot tablet.
Cheers for the reply sandman7793
baseballfanz went with the Vol + power option and the transformer booted back up and seems that its back to factory settings as it's asked me to set up wifi e-mail etc .Would I need to still download terminal?
DaveG46 said:
Cheers for the reply sandman7793
baseballfanz went with the Vol + power option and the transformer booted back up and seems that its back to factory settings as it's asked me to set up wifi e-mail etc .Would I need to still download terminal?
Click to expand...
Click to collapse
If it's booting normally i guess you're fine. If it keep rebooting into recovery then do the steps above with terminal.
To test just press and hold the power button till the tf reboot
Thanks
I'm back, seem that the solution I tried works but only until the battery goes dead or I when I turn off the device, then am back to the same problem. Tried terminal, but don't get the message back when I used it (may have the wrong version). Is there anything else I can try or is,it start reading the link sandman7793 gave? Cheers
Hey guys,
Forgive me for being frantic and (probably) not taking the steps needed to research this issue, or not taking the time to do so, but I'm sure you can all presumably imagine -if you've not been in this situation before- that it SUCKS not having a phone in this day in age...
My problem: Atrix 2 (Rooted + CWM Recovery) now won't boot passed the "M" Motorola logo upon start up. It won't even allow me to access the factory Android Recovery by holding down Volume Up, Volume Down, and Power. I think I inadvertently bricked the phone? (Hope not!)
Further, the "M" Motorola logo is skewed in appearance, like its not even loading correctly. I'm not sure what to do. This is my first time rooting and getting experienced with custom ROMS.
Anyone able to help this helpless sap?
Thanks is advance to your replies...
Step 1 is where you tell what you did to get into the state you are in. You wouldn't believe how far it goes toward fixing something if you know how it got broken.
Sent from my MB865 using XDA
If you have CWM recovery on boot can't you just do a battery pull? You do NOT want to let that thing bootloop forever until the battery dies.
The End.
KEB64 said:
If you have CWM recovery on boot can't you just do a battery pull? You do NOT want to let that thing bootloop forever until the battery dies.
The End.
Click to expand...
Click to collapse
Agreed pull the battery. If you run out of juice you'll be in some serious trouble.
Did you try to flash the fkz? Unless you have CWM on Boot it's the only way you can get your phone working.
Okay, sorry for not giving a full rundown on what stupidity on my part cause all of this. Let me start by saying that (sadly) I am a great big n00b when it comes to Linux, and I thought that despite my research online I would sort of explore the CWM Recovery 'Advanced' sections.
I downloaded ROM Toolbox from the Play Store, and installed a custom boot animation, and replaced -or thought I was- the startup "M" logo with something else. This is what concerned me: After re-booting, the "M" logo was all crazy looking, with a "stretched" "M" logo over the top of the "regular" logo.
So, I uninstalled the app, but the logo was still all messed up. So, I used Root Uninstaller to get rid of the ROM Toolbox files, still no resolve to the crazy boot logo.
So, I went into CWM Recovery Advanced, and wiped everything. The Dalvik, cache, System, Data, etc... didn't think that it would -what appears to have happened- wipe out the OS on the phone.
I tried pulling the battery, and re-booting, won't boot passed the skewed "M" logo still. Tried getting into Android Recovery, and it looks to go through the recovery goes through its thing, but never boots normally afterward.
Sorry for being such an idiot, I really shouldn't have messed with this while half asleep, and again I can't apologize enough for being such a stupid n00b.
I can attach an image of the boot logo if that helps, but I'm worried I am just S.O.L. at this point...
Also, not sure what an FKZ is. I tried to install a 2.3.6 apk file to my wife's SD card on her phone and booting from the file after putting the SD card into mine. Still nothing.
pull the battery, put it back in, and hold vol up and down while turning on. choose ap fastboot at the menu. go to the thread in my signature and under the mirrors there is also a download of the return to stock script. run it while in fastboot and plugged in with usb. DO NOT pull the chord until it is done. when it is you should be good.
Apex_Strider said:
Okay, sorry for not giving a full rundown on what stupidity on my part cause all of this. Let me start by saying that (sadly) I am a great big n00b when it comes to Linux, and I thought that despite my research online I would sort of explore the CWM Recovery 'Advanced' sections.
I downloaded ROM Toolbox from the Play Store, and installed a custom boot animation, and replaced -or thought I was- the startup "M" logo with something else. This is what concerned me: After re-booting, the "M" logo was all crazy looking, with a "stretched" "M" logo over the top of the "regular" logo.
So, I uninstalled the app, but the logo was still all messed up. So, I used Root Uninstaller to get rid of the ROM Toolbox files, still no resolve to the crazy boot logo.
So, I went into CWM Recovery Advanced, and wiped everything. The Dalvik, cache, System, Data, etc... didn't think that it would -what appears to have happened- wipe out the OS on the phone.
I tried pulling the battery, and re-booting, won't boot passed the skewed "M" logo still. Tried getting into Android Recovery, and it looks to go through the recovery goes through its thing, but never boots normally afterward.
Sorry for being such an idiot, I really shouldn't have messed with this while half asleep, and again I can't apologize enough for being such a stupid n00b.
I can attach an image of the boot logo if that helps, but I'm worried I am just S.O.L. at this point...
Also, not sure what an FKZ is. I tried to install a 2.3.6 apk file to my wife's SD card on her phone and booting from the file after putting the SD card into mine. Still nothing.
Click to expand...
Click to collapse
Yeah wiping the system partition is a no no unless you flash another rom afterwards. Do like ikrasner says and you should be back to normal.
Sent from my MB865 using XDA
Thanks for all the help guys, I really hope that something positive comes about this... though, to go without mention, I certainly need more knowledge on WTH I am doing to my phone: understanding flashing ROMS, what dangers come with rooting, and a vast array of other "all things root" that I need to learn up on.
I will try to install from SD card the 2.3.5 zip tonight, but will it (the phone) look for the newest 2.3.6 OTA update and try to ask me to install? How does that work after rooting, will I re-brick my clearly bricked phone all over again?
As always, thanks for all your replies in advance -you guys really know what's going on here!
can you read chinese?
Maybe I can solve your question,but poor of my english.
and what is your phone type?
at&t hktw or china ?
Sent from my ME865 using xda premium
Apex_Strider said:
Thanks for all the help guys, I really hope that something positive comes about this... though, to go without mention, I certainly need more knowledge on WTH I am doing to my phone: understanding flashing ROMS, what dangers come with rooting, and a vast array of other "all things root" that I need to learn up on.
I will try to install from SD card the 2.3.5 zip tonight, but will it (the phone) look for the newest 2.3.6 OTA update and try to ask me to install? How does that work after rooting, will I re-brick my clearly bricked phone all over again?
As always, thanks for all your replies in advance -you guys really know what's going on here!
Click to expand...
Click to collapse
It should ask you to install 2.3.6. Just go into setting>about phone>check for updates. Or you could go and install one of the roms that are based on 2.3.6 such as Lithium Sonya or SCv5.
Okay gang, perhaps I'm just certifiably dumb, or I am simply just not doing this correctly. I downloaded the "Returntostock2.3.5.script" zip file and copied it to my wife's SD card to 'apply update from sdcard' option from the Android Recovery area by holding Vol Up, Vol Down, & Power buttons. What I got was this:
--Install /sdcard ...
Finding update package...
Opening update package...
Verifying update package...
E:signature verification failed
Installation aborted.
I tried to just plug the USB into the phone and run the 2.3.5. script from there. but again- I'm stuck in the crazy skewed "M" logo startup screen with nothing following. That's all the phone will do at this point, other than my getting into Android Recovery.
I'm not sure how or what fastboot is, or how it works. If the phone is plugged into the USB, it will only boot the stupid screwed up "M" logo screen. Noting else.
Apex_Strider said:
Okay gang, perhaps I'm just certifiably dumb, or I am simply just not doing this correctly. I downloaded the "Returntostock2.3.5.script" zip file and copied it to my wife's SD card to 'apply update from sdcard' option from the Android Recovery area by holding Vol Up, Vol Down, & Power buttons. What I got was this:
--Install /sdcard ...
Finding update package...
Opening update package...
Verifying update package...
E:signature verification failed
Installation aborted.
I tried to just plug the USB into the phone and run the 2.3.5. script from there. but again- I'm stuck in the crazy skewed "M" logo startup screen with nothing following. That's all the phone will do at this point, other than my getting into Android Recovery.
I'm not sure how or what fastboot is, or how it works. If the phone is plugged into the USB, it will only boot the stupid screwed up "M" logo screen. Noting else.
Click to expand...
Click to collapse
do not flash this. unzip it on your computer, choose to boot into fast boot in the same place you chose recovery, then run the .bat file that was in the zip.
Sent from my MB865 using XDA
What that file does is reflash your system.img, basically restoring your phone to factory default. And just as a sidenote you cannot flash things with the standard Android Recovery. You need CWM.
did you try apboot mode and ise fastboot to flash system.img ?
Sent from my ME865 using xda premium
Still not working... not sure how to flash from fastboot. I don't have any options to run a file from there, or at least not sure ow to go about that.
Fastboot sample, hope will help you.
http://bbs.gfan.com/mobile/android-3701449-1-1.html
Sent from my ME865 using xda premium
dickluo said:
Fastboot sample, hope will help you.
http://bbs.gfan.com/mobile/android-3701449-1-1.html
Sent from my ME865 using xda premium
Click to expand...
Click to collapse
So, if I'm looking at this correctly, I need to open command prompt from my computer, and type the commands in from there?
I don't think my computer is recogzining the phone in any way, as I cannot get into the 'manage usb connections' options.
If I have the 2.3.5.script downloaded on my desktop, and l plug my phone in after launching AP Fastboot on the phone, will the computer know where to flash the file to?
I know, I'm a dolt... please bear with me, I really need to get this thing working again -I feel naked without my phone!
Apex_Strider said:
So, if I'm looking at this correctly, I need to open command prompt from my computer, and type the commands in from there?
I don't think my computer is recogzining the phone in any way, as I cannot get into the 'manage usb connections' options.
If I have the 2.3.5.script downloaded on my desktop, and l plug my phone in after launching AP Fastboot on the phone, will the computer know where to flash the file to?
I know, I'm a dolt... please bear with me, I really need to get this thing working again -I feel naked without my phone!
Click to expand...
Click to collapse
Before using the restore script you need to install the usb drivers for your mb865, you can get those from here: http://www.motorola.com/staticfiles/Support/Experiences/Global_Drivers/MotoHelper_2.1.40_Driver_5.5.0.exe
Next unzip the Return to Stock 2.3.5 Fastboot SCRIPT.zip to anywhere you like in your pc (example: C:\RestoreScript\ )
Next connect your phone with the usb cable to the pc and get into fastboot mode for this in your phone press volume down + volume up + power it should appear a screen with some options, use the volume down key of your phone to navigate through the menu until you see the Fastboot option, then enter by pressing the volume up key, this will show you some messages and the finally it should said usb connected.
Then open the folder where you extracted the Return to Stock 2.3.5 Fastboot SCRIPT files and search a .bat file call "Stock Restore" then run the file (double click on it) and it should open a command promt screen with some instructions if the phone is connected correctly and you installed the drivers correctly then in some point the screen will show you the id of your device and it will wait you to press the enter key to start the proccess, press key enter wait all the proccess until the program said to you its finished, after that it will reboot your phone and install the stock 2.3.5 when it boots up you should see the android logo and a progress bar filling up.
when it's done wait the reboot and your phone should be ok.
hope this helps.
jfrank1485 said:
Before using the restore script you need to install the usb drivers for your mb865, you can get those from here: http://www.motorola.com/staticfiles/Support/Experiences/Global_Drivers/MotoHelper_2.1.40_Driver_5.5.0.exe
Next unzip the Return to Stock 2.3.5 Fastboot SCRIPT.zip to anywhere you like in your pc (example: C:\RestoreScript\ )
Next connect your phone with the usb cable to the pc and get into fastboot mode for this in your phone press volume down + volume up + power it should appear a screen with some options, use the volume down key of your phone to navigate through the menu until you see the Fastboot option, then enter by pressing the volume up key, this will show you some messages and the finally it should said usb connected.
Then open the folder where you extracted the Return to Stock 2.3.5 Fastboot SCRIPT files and search a .bat file call "Stock Restore" then run the file (double click on it) and it should open a command promt screen with some instructions if the phone is connected correctly and you installed the drivers correctly then in some point the screen will show you the id of your device and it will wait you to press the enter key to start the proccess, press key enter wait all the proccess until the program said to you its finished, after that it will reboot your phone and install the stock 2.3.5 when it boots up you should see the android logo and a progress bar filling up.
when it's done wait the reboot and your phone should be ok.
hope this helps.
Click to expand...
Click to collapse
jfrank1485,
This stepped me through the entire process without any confusion! Everything is back to normal! Hooray and three Huzzahs!
Also, many many thanks to dickluo, farshad525hou, lkrasner, mtnlion, and KEB64!
You guys really saved my stupid (you know what) on this deal! Next order of business: figure out what the heck I am doing before doing ANYTHING!
Problem solved, my world has regained sanity, and my phone is back to life!
You guys are the best, thank you all so much!!!
Apex_Strider said:
jfrank1485,
This stepped me through the entire process without any confusion! Everything is back to normal! Hooray and three Huzzahs!
Also, many many thanks to dickluo, farshad525hou, lkrasner, mtnlion, and KEB64!
You guys really saved my stupid (you know what) on this deal! Next order of business: figure out what the heck I am doing before doing ANYTHING!
Problem solved, my world has regained sanity, and my phone is back to life!
You guys are the best, thank you all so much!!!
Click to expand...
Click to collapse
I'm glad it work , keep it at hand before doing anything to your phone, it really helps
Device:
Droid Razr MAXX HD - Stock Factory Phone - Unrooted, nothing been touched. - VERIZON
What happened:
Updated to JB last week. Was a little too glitchy for my liking so I was going to factory data reset and clear the cache.
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
Problem 2: Can't get into Recovery
I power the phone on and hold vol + & vol -, select recovery then get red moto logo then the same screen from problem 1. I hit Vol - then Vol + to try to get into recovery and it doesn't work. It just says ge 0/0 Formatting /data... Again, nothing.
Problem 3: It's reset, but if you shut the phone off you get problem 1 again.
Power on with vol + & - and I select any other option the phone will boot up and will activate for the first time. Sometimes it will find the network, sometimes the network and battery symbol will have question marks. The problem is, when the phone shuts off or restarts you get problem 1 again. Then if I select any of the options with vol+ & - it resets the whole phone.
Any ideas on how I could fix this other than throwing it on the pavement? All this from a factory data reset on a stock unmolested phone.
Glad to see it's not just me then man. Same problem with my Razr HD. Mine was rooted, but stock apart from that. I had been worried that perhaps it was because I'd been too dumb to remove (or better yet, actually protect) bits and pieces like SuperUser and they were annoying it or something.
Get exactly the same problems as you, haven't yet been able to figure out what's wrong. Called Motorola, erm, no, I'm not able to send my phone in, I kinda need it!
Just a note though with the first part of your problem...
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
I'll bet you that if you watch really closely, just before the screen goes blank, you'll see the android laying down with the red exclamation above him. At least I do.
Have also experimented with all the boot options, and also tried redoing the reset from the settings menu. No dice.
I'm guessing that because you've got a Maxx, you'll have a totally different service provider too.
planeray said:
Glad to see it's not just me then man. Same problem with my Razr HD. Mine was rooted, but stock apart from that. I had been worried that perhaps it was because I'd been too dumb to remove (or better yet, actually protect) bits and pieces like SuperUser and they were annoying it or something.
Get exactly the same problems as you, haven't yet been able to figure out what's wrong. Called Motorola, erm, no, I'm not able to send my phone in, I kinda need it!
Just a note though with the first part of your problem...
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
I'll bet you that if you watch really closely, just before the screen goes blank, you'll see the android laying down with the red exclamation above him. At least I do.
Have also experimented with all the boot options, and also tried redoing the reset from the settings menu. No dice.
I'm guessing that because you've got a Maxx, you'll have a totally different service provider too.
Click to expand...
Click to collapse
Thanks for the advice but unfortunately I don't have the android with the !. If I did, I would probably be able to get into recovery. Good luck!
Have you tried to fastboot the phone?
You might lose your data, but you've already tried a factory reset. Here's what to do:
1) Download the Motorola USB drivers from here - https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
2) Download RSDLite 6.0 from here - https://hotfile.com/dl/174582400/60ad26d/RSDLite_6.0.rar.html
3) I take it you're on VZW, so download the Jelly Bean fastboot file from here - http://sbf.droid-developers.org/vanquish/VZW_XT926_4.1.1_9.8.1Q_39_VQW_CFC.xml.zip
4) Boot the phone up in fastboot mode - Turn phone off completely, on power on hold VOL+ and VOL- and press power, that should load a menu. Select "AP Fastboot"
5) Plug the phone into the PC and it should detect in RSD Lite, load the file you downloaded and flash the phone
This shouldn't ruin your warranty status, but nothing is official. I've never done this with the newer Motorola HD phones (since I don't have one yet...) but I have done this many times on many different Motorola Devices like RAZR (OG) and Droid 4, and Droid 3, etc. I'm pretty sure it'll work fine for you.
If you have anymore troubles let me know.
Good luck!
This info should be in a sticky, or a FAQ or something, very useful.
danifunker said:
Have you tried to fastboot the phone?
You might lose your data, but you've already tried a factory reset. Here's what to do:
1) Download the Motorola USB drivers from here - https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
2) Download RSDLite 6.0 from here - https://hotfile.com/dl/174582400/60ad26d/RSDLite_6.0.rar.html
3) I take it you're on VZW, so download the Jelly Bean fastboot file from here - http://sbf.droid-developers.org/vanquish/VZW_XT926_4.1.1_9.8.1Q_39_VQW_CFC.xml.zip
4) Boot the phone up in fastboot mode - Turn phone off completely, on power on hold VOL+ and VOL- and press power, that should load a menu. Select "AP Fastboot"
5) Plug the phone into the PC and it should detect in RSD Lite, load the file you downloaded and flash the phone
This shouldn't ruin your warranty status, but nothing is official. I've never done this with the newer Motorola HD phones (since I don't have one yet...) but I have done this many times on many different Motorola Devices like RAZR (OG) and Droid 4, and Droid 3, etc. I'm pretty sure it'll work fine for you.
If you have anymore troubles let me know.
Good luck!
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Thank you for this info but unfortunately this doesn't work on my phone either. Computer will not recognize the phone. I did everything as suggested. I got to load the file and it fails almost instantly.
bdbaity said:
Thank you for this info but unfortunately this doesn't work on my phone either. Computer will not recognize the phone. I did everything as suggested. I got to load the file and it fails almost instantly.
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That means we need the right drivers. Try downloading the other USB drivers from the Motorola site. Also what OS are you using?
Sent from my XT894 running ICS
danifunker said:
That means we need the right drivers. Try downloading the other USB drivers from the Motorola site. Also what OS are you using?
Sent from my XT894 running ICS
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Windows 8
bdbaity said:
Windows 8
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Yes... I'm really not surprised. I have had major driver issues with Android devices on Windows 8.
When you plug in the phone through fastboot mode, can you take a screenshot of your device manager? Try to double click on the device and locate the Motorola fastboot device.
Sent from my asus_laptop using Tapatalk 2
danifunker said:
Yes... I'm really not surprised. I have had major driver issues with Android devices on Windows 8.
When you plug in the phone through fastboot mode, can you take a screenshot of your device manager? Try to double click on the device and locate the Motorola fastboot device.
Sent from my asus_laptop using Tapatalk 2
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Smart man.... That was the first thing I did was look in device manager and it was a mess while the phone is in fastboot. Computer recognizes the phone fine while it's powered booted up and on. I can get RDLite to find it and try to start and force the file to the phone but the moment it goes into fastboot it fails every time. I got Verizon sending me another phone today.... I appreciate your help on this... I'd buy you a beer if I could! :highfive:
bdbaity said:
Smart man.... That was the first thing I did was look in device manager and it was a mess while the phone is in fastboot. Computer recognizes the phone fine while it's powered booted up and on. I can get RDLite to find it and try to start and force the file to the phone but the moment it goes into fastboot it fails every time. I got Verizon sending me another phone today.... I appreciate your help on this... I'd buy you a beer if I could! :highfive:
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No problem. I'm going to look for ways to fix this Windows 8 driver issue. I've had problems with nexus 7, Galaxy S, Motorola phones, etc...
Sent from my XT894 running ICS