My Flex2 is acting very weird lately.
On Saturday i turned it off. I was going to flash the 5.0.1 software because i saw the colors on 5.1.1 get warmer than on the previous version.
Nevertheless, the phone never actually booted again.
I contacted the service and had the phone to be collected today.
Today, i accidentally pressed the ON button while i was trying to get off the cover to retrieve my SIM card.
The phone booted, signaling 0% battery. Immediately i put in on charge and it opened without a hassle.
Then, when the charging was around 85%, the phone shut off without a warning. The phone was super hot when this happened.
I contacted the service again and the phone was collected.
What is interested though, is that both times the phone refused to open, it stayed a little warm like it's in an infinite loop with the display off and it;s not really shutdown.
Today, that booted successfully, it was completely cold. Battery must have died, and it exited the loop.
I am very concerned that whenever reaches the service station, battery will be again depleted and the phone will turn on, so nothing will be to blame on my phone.
Any thoughts?
zerow said:
My Flex2 is acting very weird lately.
On Saturday i turned it off. I was going to flash the 5.0.1 software because i saw the colors on 5.1.1 get warmer than on the previous version.
Nevertheless, the phone never actually booted again.
I contacted the service and had the phone to be collected today.
Today, i accidentally pressed the ON button while i was trying to get off the cover to retrieve my SIM card.
The phone booted, signaling 0% battery. Immediately i put in on charge and it opened without a hassle.
Then, when the charging was around 85%, the phone shut off without a warning. The phone was super hot when this happened.
I contacted the service again and the phone was collected.
What is interested though, is that both times the phone refused to open, it stayed a little warm like it's in an infinite loop with the display off and it;s not really shutdown.
Today, that booted successfully, it was completely cold. Battery must have died, and it exited the loop.
I am very concerned that whenever reaches the service station, battery will be again depleted and the phone will turn on, so nothing will be to blame on my phone.
Any thoughts?
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Before you sended it to service i would have downgraded to 5.0.1 and try stability checks first. Lets hope service will investigate if there are temperature issues
kutulu32 said:
Before you sended it to service i would have downgraded to 5.0.1 and try stability checks first. Lets hope service will investigate if there are temperature issues
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I never had the chance really. That was my intention. But the phone worked for one hour or so and i was at work so...
I'll try to do it, when it comes back.
But we meet that issue. One day we take off the SIM Card from the phone . When we put back the SIM Card . But the phone never recognize it. Finally. We figure it out after several days.
That phone have to many issues. Take it back and hope you get a good device. If you still can get a g4 when you take it back. My wife has it and it runs way better than the flex 2 . Took my flex 2 back after 3 devices of overheating to the point it felt unsafe. Screen going out showing rainbow colors on the system notification bar and screen not turning on
Mine had a faulty main pcb. I had it replaced and now everything is as it should be
The other day, my phone died midway through a call. When I tried to turn it on, the 0% sign showed up meaning it was completely dead. I had to urgently make a call so 30 mins later, I held the power button again, turned it on, and the phone went to the white HTC screen and then turned off. I finally got home and connected to my phone to my charger after. I let it charge for a bit then turned it on. I knew something was wrong when my phone was hung on the red Verizon boot logo for a while. Minutes later, it went past the Verizon logo and a pop-up appeared that said optimizing app 1 of 44. I thought this was odd because I already got the MM update about 2 weeks ago and since it updated, I never saw that message ever until now.
Once my phone gets past that and finally boots to the homescreen, I realize that a lot of things have gone wrong. First, I got signed out out of all my accounts (Whatsapp, Spotify, Instagram, Facebook, etc). On top of that, my call history was cleared, all my text messages were cleared, and all my contacts that were saved on my phone storage were gone. In addition, I also had to re-update a lot of apps including the HTC ones that you have to upon the MM update. Finally prior to those whole thing happening I had 10.7gb of free space. After this episode, I lost exactly 1 gb of storage and only have 9.7gb free.
I don't understand what could have caused this or why I lost all this data on my phone. Moreover, it doesn't seem like anything was deleted but my phone is just not reading anything that was already there.
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
baune7 said:
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
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i came here for the same thing. mine happened around the same time. only thing i can add here is that my storage is almost maxed out on the phone. makes me wonder if that had something to do with it. but then this happened to two other people around the same time. very weird.
The exact same thing happened AGAIN! I was at the gym listening to music and texting some friends while my battery was at 15%. Went from 15% to 10% in a matter of mere minutes and then from 10% just shut off. Couldn't charge it until I got home so I just kept it in my pocket. Got home about an hour later, put it to charge and then turned it on when battery hit about 10%. Same damn thing, got stuck on the Verizon boot logo and then the dreaded Optimizing Apps message showed up. Once it finished, I was logged out of all accounts, updates to system apps were gone, and widgets/BlinkFeed were gone/reset. And just like last time, suddenly 1GB of storage was gone.
Literally un-freaking-believable. I dreaded that it would happen when my phone shut off and yep, my fears were right. Going to do a factory reset once I backup everything. From there, I am debating whether to replace the battery or replace my phone. While it sucks that it happened to you guys as well, I am somewhat glad its an HTC issue and not just an issue with my personal phone.
Same thing happened to me at 40%
This was recently brought up in the viper rom thread, could be of help.
TidusWulf said:
Your battery needs to be reset. Hold down POWER + VOLUME (can't remember if it was up or down. takes about 10 seconds)and let it keep resetting and keep holding it for 3 minutes. then let go.
It'll fix your battery so that it drains to 0 instead of 13, but it doesn't fix the weird pseudo-reset problem. It's a known issue and many people are struggling with it. My advice is to set EXTREME POWER SAVER to auto-on at 10%, and if you ever see it that low, just turn it off yourself until you get a chance to charge it.
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Same thing has been happening to me since the MM upgrade. Before that I had NO issues with my battery so I find it hard to believe that my battery is the problem.
After the third time of this happening I finally decided to to a factory reset. This did not help, phone continues to die anywhere between 15% - 30% and revert some of my settings back to stock.
This is driving me insane as I rely on this phone for personal and work use.
Decided to call HTC support today, I did not expect a solution but wanted to make sure it was reported. Of course they had no idea and claimed to have never heard of this issue.
I am guessing that since the M8 is over two years old we wont be seeing and fix pushed out for this issue. I really like my phone and dont want to upgrade at this time.
Finally somewhere where people are actually having the same issue. I've tried factory resetting the phone, doing a fresh install of the OS (with firmware recovery tool) all with no avail. I note lose all my settings and app configurations every time the phone dies, shuts down or restarts. I hope there's a fix, otherwise it looks like a custom rom is the only way.
Has anyone tried wiping the dalvic cache? I can't get into the recovery on my phone so I can't try it, but heard I it might help.
Had the same issue last week
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
Teevan said:
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
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I feel your pain. I use Mobilepass for work and every time my phone resets it deletes my token and I have to request a new one.....
Here is what I did two days ago that seems so far to be working for me. I calibrated the battery. I have tried this in the past but could never get the calibration to work properly. Each time I tried I had the phone plugged into the charger. This time I didnt and the phone went through the battery calibration process like it is supposed to.
Since I have done this my phone will stay on until it gets to 8 or 9% and then shut down but when i charge and turn back on all of my setting are still in place.
To calibrate the battery I held the up volume, down volume and power button (all 3) for a full 2 minutes without the phone being plugged in. During this time the phone will start and get to the HTC splash screen then shut back off, start again to the HTC splash screen then shut off, repeat, repeat, repeat.... after 2 minutes release the buttons and let the phone boot up, plug it in and let it charge to 100%.
I hope this helps,
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
Parakaleo said:
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
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Did it reset your ringtone and notification tone settings? Thats what it always has done to me.
I would just like to say that the same thing happens to me as well on my HTC one m8. Battery suddenly dies, now even at 25%, even after a calibration which is just a temporary solution, and when I turn the phone again, SwiftKey settings erased, everything went to stock, messages and contacts are preserved, but the apps start updating itself even though they are not allowed to and I have to manually set a lot of things. It is a total confusion and I literally can't believe HTC allows themselves to not issuing a fix for this disaster.
Was it cold?
Same issue. With mine it seems to be when it gets cold. I was skiing today in 20F but inside my pocket this really shouldn't be an issue. It has turned itself off and refused to restart several times when it has been used to take pictures in cool weather (I live in western OR, it doesn't get COLD, by cool I mean <35F but >20F, usually > 25F). This is the third time it has totally screwed up the phone when it has happened. On another occurrence it reset under normal conditions too. I'm getting pretty sick of it as it is quite a process to get all my VPN tokens reset, get all the apps back etc. Of course it waited until the warranty was out to start acting up.
This time is especially bad, the phone will not restart properly and important processes just constantly flag as stopping so that I can't even get past the initialization screen. It looks like I will have to do a full factory reset. If anyone from HTC is reading...Not acceptable and I won't be buying another phone from you.
Unfortunately I've reached the point where I wouldn't be surprised if it is a programmed planned obsolescence function, but whether or not, this is really annoying behavior.
Sorry to hash up an old thread but I put up with this crap for 5 months before I finally punched and broke the screen out of rage during an important business tech support call when I was at the clients location trying to service their security equipment, it was so embarrassing having to tell them I have to come back especially since it was a remote location.
Mine would wipe contacts, texts etc regularly. I ended up installing Super backup or something and saving my backups on google drive and just restoring everything everytime it happened.
I decided to fix up the phone and replace the battery, broken charging port and smashed screen and unlock bootloader and root but flashing superSU didnt work, got stuck in a bootloop. Anyways through all this I wiped all the caches (including Dalvik cache) flashed the correct stock rom and did the battery calibration and that seemed to have solved the random shutdown and memory leaking issue.....but I guess I wont know for a while.
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
PRINCESS2017 said:
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
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try a factory reset
I know its old but people are having the same issue still so I'm gonna paste this everywhere i find this problem.
There is a Modified stock rom named "Android_Revolution_HD-One_M8_53.1" and its almost the stock M8 without bloatware and so much more stability improvements. So hear me out and flash it with a custom recovery (i did it with twrp) and it seems to be working fine so far. Give it a go before you trash your -still so good- phone to the open seas.
Well, this issue is still happening. my phone has been doing the same for about a week now. ive made several attempts to reset the battery and had to reinstall back ups every time its happened also. the only difference i think now is that its happening at 90% instead of the usual 15%. ive been following instructions to hold volume up, down, and power (with the phone off) for about 2 minutes and then letting go. i have my extreme power saver set to come on at 15% but Im not even getting that low before it shuts off and resets. i have however noticed that recently that if you plug the phone on charge after it first dies you can avoid the phone resetting.. this may be a fluke but its allowing me to deal with the battery problem now without the loss of my data, contacts, etc.
This is exactly the reason why HTC One M8 is the last HTC phone I will ever purchase. Imagine the hassle of phone factory resetting on its own. Horrible.
My Pure XL began acting very strange after I dropped it- I've given up on the phone really at this point. I need to retrieve my files from it, but I come to some issues. Firstly, the phone doesn't even turn on 90% of the time. For some reason, if I wait a while and then try, it does start up, and either a) gets stuck at the Blu screen, or if it makes it past this which happens more often than not, b) it goes to Optimizing App X of X. Usually it gets to about 10 or 12 of 185 or 195, then freezes. It's completely unresponsive and the only way to turn it off is by disconnecting the battery. I tried waiting at this frozen state for about an hour and it did not unfreeze. I've been trying to get it to boot for 2 days now, and earlier today it jumped through all the way to about 100 of 185 but then froze. I've tried turning it on in recovery mode, but since I don't know if it will turn on most of the time I forget to turn it on in recovery mode when it does manage to turn on. I feel like not all hope is lost because the phone seems to be functioning for the most part, but I just can't seem to get past the Optimizing app. Currently the phone is not rooted but it has been rooted before.
I've found a fairly reliable way to have it turn on. After being disconnected, it needs to be connected to the charger to turn on. If it is about 80% of the time it will turn on, and I'm now in optimizing apps for quite a while. It hasn't frozen but is quite choppy, but I am at 156 of 194. Fingers crossed...
Sadly, it got stuck at 187 of 194... :/
Now the method with the charger does not work as reliably, and when connected there is a high pitched sound from the phone........
I got another near success, 182 of 187. Will I ever be able to finish them all or is this where the problem lies?
Picked up my phone off the charger today (1 week old 128g pixel 3) and it just shutdown. Almost like the battery died, but it was 100%.
Turned the phone back on, booted "normal", ran about 30 - 60 seconds and shut off again!
Turned on a 2nd time, actually started ringing immediately after boot, was able to complete a full phone call then it shut down after the call was completed.
Turned on a 3rd time, made a phone call - same behavior, lasted for the whole call then shutdown.
Tired safe mode - same thing.
Went to bootloader - seems to stay alive for a long time (~1 hour) - thinking it's not hardware... tried factory reset. Reboot phone and it makes it 30-60 seconds and shuts down!
Anyone else seeing MAJOR hardware issue like this?
Same problem for myself. Started yesterday morning. Phone was just went dead after using it a couple of minutes. Called Google Fi support and getting a new phone. Phone was dead to the world. The PC would not recognize the phone when plugged in. After the phone sat for several hours I got it to power on. Started that bootloop thing so I tried restoring using twrp. The was a no-go. Then reflashed the stock image (with out the -w). No go as well. Unfortunately the phone went dead again before I could just overwrite the phone. Going to try again this morning if the phone powers on again. If not back to Google.
[UPDATE] Nuked the phone(flash-all with -w), and reloaded the Nov. firmware. So far so good. Currently going through (slowly since my WiFi is slow as molasses) the updates and restore now.