Service pack 3 and Zune Software - Windows Phone 7 Q&A, Help & Troubleshooting

My Samsung focus arrived yesterday. I got the notification for an update. This may be for nodo. Mango is also about be rolled out.
So first thing to do is install zune, which requires at least win xp service pack 3.
My problem is my laptop came with pre installed windows XP service pack 2.
So, can anybody guide me on this? Are there some hassles in upgrading to sp3? I searched the net and micro soft site and others was pointing me to a file bigger than 300 MB. I also read some guys had some problems in already installed data. What is the safest way in my situation?
Thanks

My personal preference is to download the distribution file (300+MB) and install from that. My experiance using Windows update has not been good. Installs some undates, reboot, install some updates, reboot, etc, etc. Not sure if its smarter now or not, why chance it.
If you are that far behind in the OS, you may also find an issue with the Windows update agent after you install SP3. Without the latest agent, Zune may not update properly and Windows update website may not update you properly. Earlier this week this happened on both my XP Pro (w/ SP3) machine and a Vista Home Premium machine. So if you get the Zune update errors, you will need to get the latest update agent.
The microsoft knowledge base article is 949104
(I Can't post links so you will have to google 949104 to get to the MS kb article)
Hope this helps.

Related

Syncing in Windows 7???????

Has anyone found a way to sync the phone on Windows 7? I´ve tried everything possible and "nada"... Anyone?
why just not use a beta OS?
xgm... thats the stupidest response ever. how does a product get tested if people dont test it?
now we know that activesync doesn't work properly and a bug report can be submitted.
Glad I found someone testing windows 7 on XDA! I'm having the same problem, but I hope for you it isn't as bad as it is for me. NONE of my USB ports are working. Have you tried using any other device? My zune won't sync either. I'm hoping that someone with computing intelligence greater than I will be able to tell us why, but for now I'm stuck with no zune and flashing from SD.
Are you guys all in the TAP program? The beta hasn't been released to us lowly testers yet.. If it's anything like the vista beta, don't expect to be able to sync until the equivilant of WMDC comes out.. although I would have thought that would work on winders 7..
It's an extremely interesting problem... when I plug in my zune or phone, it shows up in the safely remove hardware menu, so the computer is recognizing that it is plugged in. However, it isn't charging and it's never recognized in my computer. Another interesting thing is that the first time that I plugged both in after installing the new beta, it installed the new drivers. I just can't figure it out. It's like it wanted to recognize it and it's trying to but it just won't lol. The phone i can deal with since I can just keep popping my SD in the card reader but I really need to update my zune...
For me it's good
Im testing Windows 7 on my laptop (a Macbook), I installed the Windows Mobile Device Center from the CD that came with my Touch Pro and it's working perfectly!
Same here
I cant sync my HD in windows 7. I emailed Paul Thurott in hopes he may know what to do.
Window Mobile Device install but doesn´t detect Touch Pro
Update 3: removed Office 2007 Ultimate installed Enterprise... installing SP1 now to see if it does any justice to the sync..
Update 2: Sync work for Outlook but not for the calender or appointments.
Update: after rebooting... a third time, it worked. I have yet to test snyc with Outlook but the rest seems to work... will drop a note here as soon as I give it a go.
.-.-.-.-.-.-.-.-.
I decided to give the Vistas Mobile Device a go on Windows 7 but no go. It installed but no sync to Touch Pro (Rafael)
.-.-.-.-.-.-.-.-.
windows 7
I was able to flash my rom in widows 7 but still no sync!
My Fuze is syncing fine for me in Windows 7 after installing mobile device center.
driz said:
xgm... thats the stupidest response ever. how does a product get tested if people dont test it?
now we know that activesync doesn't work properly and a bug report can be submitted.
Click to expand...
Click to collapse
Ok I understand windows 7 needs to be tested but you said we know that activesync doesnt work properly, but is xda a windows 7 bug report collector? No. Im sure microsoft is aware that if there are problems with activesync.
When i read the post i figured the guy wants to sync his phone to his PC and the easiest way to not screw anything up is to use a tested working OS?
But yeah youre right, i guess my response was the stupidest ever right?

[FIX] Windows 7 and Mobile Device Center

Windows 7
Is anyone able to get the Touch Pro working with Windows 7? In Device Stage and Windows Mobile Device Center it just won't recognize the phone, says it's unable to get drivers for it.
Anyone got it to work or is it just not Windows 7 compatible yet?
If you're running the 64 bit build, it doesn't come with WMDC. Download it from microsoft's site, install it, and it'll work a treat
No I'm running the 32bit build, but WMDC just won't recognize the phone. If I connect with USB it doesn't recognize it at all and if I connect to it with bluetooth then it wil recognize it as a phone but I can't interact with it because it doesn't know what type of phone it is.
Can't say I have that issue here. Have you filed a bug about it? MS has already responded to several of the bugs I filed yesterday, I wonder if it's a known issue. My fuze works fine in x64 WMDC..
Tried it again after a WMDC reinstall and now it shows, guess it works afterall.
Thanks!
no issues here, yet
The first thing I did after installing Office 2007 on my Win 7 beta was get my phone setup. I'm running 32-bit build, and so far haven't had any issues.
I don't do much software installation via activesync, so haven't tried that, but I am using my computer as a stereo headset, microphone for calls, etc. all through bluetooth.
My phone works in vista sp1 but not 7000 version of win7...oh well, it's a beta ya know
I spent 10 hours configuring it with everything I need for work & I'm going to try it this week. If it bombs, it's just a matter of popping out the HD and popping in my Vista drive. I'm paranoid...got win7 on one HD with all my work stuff, Vista on another drive, and XP on another. Can't afford to be down for a day w/o my lappy.
If I get some time, I'll fool around with the TP/win7 issue on my end.
It connects...I get the connection sound, but that is about it. Also I get the
disconnect tone, but the windows connection program sync thingy won't "see"
the TP.
I have been unable to flash my phone since I upgraded to Windows 7. I've been battling with it for a while now. I've found a post somewhere saying to download the latest Mobile Device Center 6.1 from Microsoft. Even the setup was failing.
Well I finally found the solution:
Run Command Prompt as Administrator and enter this:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
Now Mobile Device Center should run and all should be well.
nice this was one of the things holding me back from installing my beta, might do it this weekend.
Flashing your phones in Windows 7 SHOULDN'T be a problem. Mobile Device Center works for MOST people. I don't know why my installation boinked... but I couldn't find a solution online anywhere.
Perhaps because I upgraded my copy of Vista to Windows 7 (always better to do a fresh install).
Anyway, you shouldn't have any problems flashing with Windows 7... but I have googled some cases where people were having my exact problems with no solution. I posted it here for the record and web presence.
I duno if you're an official tester or a public one, but if you're official, be sure and file a bug on that.. upgrade scenarios are the current major area of focus for the beta team.. im sure they would appreciate knowing about that one.. and vista users would appreciate it working when they upgrade
I already sent a "bug" report in when it didn't work, thanks to the tip about installing the Vista version of the mobile device software it works perfectly now.
I also sent a bug report about fixing it.
Da_G said:
I duno if you're an official tester or a public one, but if you're official, be sure and file a bug on that.. upgrade scenarios are the current major area of focus for the beta team.. im sure they would appreciate knowing about that one.. and vista users would appreciate it working when they upgrade
Click to expand...
Click to collapse
player911 said:
Flashing your phones in Windows 7 SHOULDN'T be a problem. Mobile Device Center works for MOST people. I don't know why my installation boinked... but I couldn't find a solution online anywhere.
Perhaps because I upgraded my copy of Vista to Windows 7 (always better to do a fresh install).
Anyway, you shouldn't have any problems flashing with Windows 7... but I have googled some cases where people were having my exact problems with no solution. I posted it here for the record and web presence.
Click to expand...
Click to collapse
Thought it wasn't possible to upgrade with Win 7 beta from vista?
Yea you can upgrade Vista to Windows 7. I know because I did. It took like 4.5 hours though (thank you xbox).
Da_G... I did submit it.
Also about flashing... I couldn't get Mobile Device Center to install the proper driver to flash at first. The driver came up but was an "unknown device".
With the phone disconnected, I put my Fuze in bootloader mode then connected the USB cable. Only then did the wheels start churnin' and Mobile Device Center install the needed drivers to flash my phone.
But all is well now.
try out build 7022...no WMDC issue now...works great
I have no issues with Windows 7 and my phone at all.
How you guys like windows 7 so far? Im hearing good things about it..
sguerra923 said:
How you guys like windows 7 so far? Im hearing good things about it..
Click to expand...
Click to collapse
Never been happier with anything microsoft has ever made to be honest.
I had this EXACT same problem, remember Da_G. I posted the resolution here in the forums... in the Raphael forums. Do a search for "Player911 Windows 7"
[Updated] I searched for you... it was the first listing:
http://forum.xda-developers.com/showthread.php?p=3215132

Upgrade Verizon XV 6800 to Window's Mobile 6.1

I can't update my phone to Windows Mobile 6.1.
I have just spent about 2 hours with Verizons tech support. I'm able to download 6.1 and the phone accepts it, but the phone will not update. Verizon referred me to Microsoft who will help me for a fee, but they're only open M-F.
Does anyone know how to get this update through. I'm sure Verizon has blocked something because I am unable to directly do a Windows update option from my phone. It gives me an error, and the tech told me I had to use Verizon's Windows Mobile Device, which indicates to me that they have it blocked so that any type of upgrade has to be approved by them.
My guess is to force you to buy a new phone rather than simply update the phone you have. Newer phones have the 6.1 but you are also forced to purchase the data plan. I simply use the wifi on my phone at my leisure not Verizon's.
Anyway, I'm hoping someone can help me with this. If not I will pay Microsoft and you better beleive I will post the fix if I am able to.
mthrf569 said:
I can't update my phone to Windows Mobile 6.1.
I have just spent about 2 hours with Verizons tech support. I'm able to download 6.1 and the phone accepts it, but the phone will not update. Verizon referred me to Microsoft who will help me for a fee, but they're only open M-F.
Does anyone know how to get this update through. I'm sure Verizon has blocked something because I am unable to directly do a Windows update option from my phone. It gives me an error, and the tech told me I had to use Verizon's Windows Mobile Device, which indicates to me that they have it blocked so that any type of upgrade has to be approved by them.
My guess is to force you to buy a new phone rather than simply update the phone you have. Newer phones have the 6.1 but you are also forced to purchase the data plan. I simply use the wifi on my phone at my leisure not Verizon's.
Anyway, I'm hoping someone can help me with this. If not I will pay Microsoft and you better beleive I will post the fix if I am able to.
Click to expand...
Click to collapse
How are you trying to " update " your phone.You cannot just download any WM 6.1 and unzip it to your phone. ( I apologize if I am insulting your intelligence, I am just trying to start from step one.) You must connect your phone to a PC with activesync 4.5 or windows mobile device center. And then run the Rom Udate Utility and nbh file from the PC.
Windows Update on the phone is a hold over from desktop Windows and has never done anything on a Mobile OS.
First off what file are you trying to run? And where did you get it.
None taken. I did it thru the desktop, and it did download the file onto my phone. The 1st Verizon tech couldn't figure out why it wasn't updating. The cab downloads, but for some reason it won't update to 6.1, & that's when she referred me to Microsoft. I called Verizon back, and he told me it wouldn't update because Verizon hasn't approved it yet and they didn't support it.
The first tech asked me to try the update that would be similar to your PC. When you go to your start menu, All Programs and click Windows Update. The phone has the same thing. The 2nd tech told me Verizon blocks that one and that you have to use get updates through Windows Mobile Device similar to activesync, but for Windows Vista. You can't choose your updates, they have approved updates & you can't stray from that.
mthrf569 said:
I can't update my phone to Windows Mobile 6.1.
I have just spent about 2 hours with Verizons tech support. I'm able to download 6.1 and the phone accepts it, but the phone will not update. Verizon referred me to Microsoft who will help me for a fee, but they're only open M-F.
Does anyone know how to get this update through. I'm sure Verizon has blocked something because I am unable to directly do a Windows update option from my phone. It gives me an error, and the tech told me I had to use Verizon's Windows Mobile Device, which indicates to me that they have it blocked so that any type of upgrade has to be approved by them.
My guess is to force you to buy a new phone rather than simply update the phone you have. Newer phones have the 6.1 but you are also forced to purchase the data plan. I simply use the wifi on my phone at my leisure not Verizon's.
Anyway, I'm hoping someone can help me with this. If not I will pay Microsoft and you better beleive I will post the fix if I am able to.
Click to expand...
Click to collapse
Welcome to forums
Have a deep read here:
http://wiki.xda-developers.com/index.php?pagename=HTC_Titan
You´ll be able to upgrade to 6.1 or even 6.5 cooked ROM´s that are much much better than the "official" ones!
Hope it helped,

surface rt won't can't download

While downloading the update (8.1) I pulled a newbie movie and let the battery die while downloading. After trying multiple things, restore,refresh nothing worked. Called Microsoft with no luck. The arranged to send a new rt since they couldn't fix it either. Later I tried to delete the cookies from IE. Which prior to that would acknowledge that I had downloaded 8.1. Deleting cookies worked and am now able to download the update. On a side note I called Microsoft back and they were surprised it worked and that it wasn't in their procedures.
Hope this helps.

Surface RT not receiving updates

Hi everybody.
Here is the story of the pointless week I just had. Some of the information might be needed to help me, but if you want you can skip to the end for the actual question.
I got hold of an old surface rt at my girlfriend's place and, since I left my laptop in my own house, I thought I might try to set it up and use it for a few things I needed to do (not much more than checking emails, watching youtube and stuff like that). I quickly realised the device was a bit useless (microsoft store and windows update were not working properly, internet explorer being internet explorer and so on).
I then found a guide from alexenferman, and a few threads in this forum, on how to install windows 10. I am neither developer nor a true geek, but I can follow instructions and I messed about with this type of things in the past, so I thought I'd give it a try.
The first half of the process went quite smoothly and I was able to install windows 10 with SecureBooth disabled. The only issues I had were that I could not update windows 10 either, and I could not sign in with a microsoft account, which prevented me to use the store again and I had no way of installing apps from the appstore put together by alexenferman.
Quite frankly, I just got tired of wasting my time, so I decided to revert back to 8.1. For that, I first clean installed windows 8. Then, since I could not update to 8.1, I used a usb recovery image and reset my surface rt with windows 8.1.
At the moment I am on windows 8.1, the store works, but windows update doesn't. I keep checking for updates and get different errors. After troubleshooting a couple of times I now just get error 8024A000. I looked it up and tried the methods found online, sfc scannow cannot find anything, other fixes do not really work. Basically I feel in a loop and a bit lost (Speaking of loops, contacting microsoft support has been an infinite loop between the windows and surface division).
tldr: is there anybody here that can help me with updating Windows 8.1 RT (My goal would be to get to update 3 and possibly jailbreaking after that)? Did I mess things up irreversibly by installing windows 10? Should I just buy a new tablet and chuck away this useless piece of junk that is causing me a nervous breakdown? Thank you very much for your attention, and sorry for the lengthy message but I need someone to talk to, somebody that doesn't simply repeat a script.
Updates ( read: patches ) automatically get rolled out by OEM if they deem it necessary.

Categories

Resources