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Mytouch 4G, will not connect to tmobile network

Ive got an mytouch 4g will not connect to any network, the person I got it from had it rooted to 2.3.3 but did not install the new radio, I installed the GB radio but it still wont connect, any ideas???

astang99 said:
Ive got an mytouch 4g will not connect to any network, the person I got it from had it rooted to 2.3.3 but did not install the new radio, I installed the GB radio but it still wont connect, any ideas???
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Bad SIM card.

no, tried 3 different sim cards, all the same response, 2 different mytouch 4G's with the same problem, only says limited service

I had a very odd issue similar to this after trying some different roms and then using CWM to restore my RG rom...
In short, I was only able to get service via wifi calling and while in my 'home' area. As soon as i left my home, I would loose all service while others maintained service just fine. If i didn't know any better, it would seem that my phone was locked to a specific tower.
It took a factory reset on the rom before I could get any service back while outside of my home market.

that almost sounds like the same issue, I can get wifi with no problem, just will not let me get service any other way, when I try to select tmobile from network selection it says your sim card will not let you get service

shot in the dark, but... did you check your apn settings???

how do I check apn settings?

astang99 said:
that almost sounds like the same issue, I can get wifi with no problem, just will not let me get service any other way, when I try to select tmobile from network selection it says your sim card will not let you get service
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Click to collapse
I would grab a fresh rom, factory reset the device, flash the rom and reflash the radio. At this point, if you don't do so regularly, MD5 check what you download to ensure its as it should be.
If we go with the 'locked to a tower' assumption, when this happened to me, it appeared 'locked' to the tower it first connected to upon reboot. If you are not in that area now, it prob wouldn't connect.
Also, i have had nothing but problems when I attempted to apply the APN settings listed in forum posts. Just default them, see if it helps..
Settings> Wireless & Network> Mobile Networks> APN Settings > menu button, reset to default. But i think this only affects mms, internet and not the connection to the mobile network itself.
**edit**
I also received an error when attempting to manually connect or search to a mobile network.

factory reset, from cwm?

Yes. Once completed, i went ahead and reflashed the rom while still in CWM.

any other ideas if this doesnt work?

lol, brick it and call tmobile.. "its stuck in a bootloop"

another thought is to call tmobile and ask them essentially if they can reset your device in the towers. I worked for them (voicestream) like 12 years ago, the lingo has most likely changed but there maybe something in the system that is causing the problem..
I was able to see the problem go away once i factory reset, so I didn't bother. Just don't mention anything that could be noted as 'warranty voided'..
Typically, when I call, i give them just enough information to get them to do exactly what I want. They shouldn't care that you run a custom rom and they don't need to know.. just the fact that you cannot connect to the network should be information enough.

T-Mobile US APN Settings: (By Elvis_Freshly)
Click on Menu
Click on Settings
Click on Wireless & networks
Click on Mobile networks
Click on Access Point Network
You will see a tab with Some provider settings,if rooted device with custom ROM.
Ignore it for now.
Click on Menu
Select New APN from popup menu.
You will see a window come up with a bunch of tabs.
Clcik on name and Name the connection as T-Mobile USA
Click on APN and enter epc.tmobile.com
Click on Proxy and enter 216.155.165.50
Click on Port and enter 8080
Username will show as (leave it alone do not touch)
Password will show as (leave it alone do not touch)
Server will show as (leave it alone do not touch)
Click on MMSC and type in http://mms.msg.eng.t-mobile.com/mms/wapenc
Click on MMS proxy and type 216.155.165.50
Click on MMS port and type 8080
MMS Protocol should be WAP 2.0 if not then click on tab and select WAP 2.0
MCC should be set to 310 if not click on tab and set it to 310
MNC should be set to 260 if not clcik on it and set to 260
Click on Authentication type and select None
Click on APN type and enter default,supl,mms
And then Click on menu and save it.
Now you go back and you will see a T-Mobile US Apn that we just created.
Select that and a red circle should appear next to the Tab.
Now press back twice to go to Wireless & Networks screen
Uncheck Mobile network tab and wait for a few secs;
Check the Mobile networks tab again;
Now reset your phone and enjoy T-Mobile data, MMS and SMS
Click to expand...
Click to collapse
Sorry about the copy and paste but this seemed to be the one exception to the case, I would take a little time to look threw some of the rom settings. If this doesn't work send the phone back, it seems to me that's the last thing you want to do but if this doesn't work then you may have no choice but to and why waste more time.

i doubt this issue has anything to do with the apn settings as those only affect T-Mobile data, MMS and SMS. Even if they were completely wrong, the phone would still make a connection to the network for voice services.

When I got my mt4g with new simcard, I have to call tmo to reigster it.
Or perhaps the phone is simcard locked.
Sent from my HTC Glacier using Tapatalk

inst1029 said:
When I got my mt4g with new simcard, I have to call tmo to reigster it.
Or perhaps the phone is simcard locked.
Sent from my HTC Glacier using Tapatalk
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Click to collapse
That's true, I had to do the same, I had a Blackberry prior to the MT4G and had to call and give them my IMEI and other info in order for them to activate my service, I got mine out right not through T-Mobile. I had to agree to the terms over the phone with CSR before I could do anything other than make calls.
Still I would think if he got the phone through T-Mobile and had the SIM sent with it as security goes you would still have to call in to verify you got the phone and call in the IMEI to be activated for that account.

Orical said:
That's true, I had to do the same, I had a Blackberry prior to the MT4G and had to call and give them my IMEI and other info in order for them to activate my service, I got mine out right not through T-Mobile. I had to agree to the terms over the phone with CSR before I could do anything other than make calls.
Still I would think if he got the phone through T-Mobile and had the SIM sent with it as security goes you would still have to call in to verify you got the phone and call in the IMEI to be activated for that account.
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See, this is the difference. You were able to connect to tmobiles network. OP is unable to get that far. There is no service, and even manually attempting to select a network resulted in an error.
Sent from my HTC Glacier using XDA App

The phone could be imei blockd. T-Mobile will do that if its lost or stolen. Or if the person who got it said he never got the package and they sent a new one. I kno this cuz my brother ripped of T-Mobile by sayin he didn't get a replacement and they blocked the one he said he didn't get. Try unlocking it and using a att sim
Sent from my HTC Glacier using XDA App

urmothersluvr said:
The phone could be imei blockd. T-Mobile will do that if its lost or stolen. Or if the person who got it said he never got the package and they sent a new one. I kno this cuz my brother ripped of T-Mobile by sayin he didn't get a replacement and they blocked the one he said he didn't get. Try unlocking it and using a att sim
Sent from my HTC Glacier using XDA App
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Click to collapse
Boned..
Sent from my HTC Glacier using XDA App

No 3g signal

I'm on bamf soab 1.03 and I dont think anyone else is habing this problem but I'm wondering if anyone knows how to fix this issue. When I get 4g signal the phone will use it but won't use 3g. It drops out of 4g and then just stays without data. So basically its only using 4g or else its just not connecting to 3g. There is no data problem in my area because people I live with are getting 3g just fine....any ideas?

Menu > Settings > Wireless & Networks > Radio Info > Change LTE only to CDMA/LTE mode
if you don't have the radio info option there, download LTE toggle from the market and do the last step.

heh. i tried out the new 1.03 and market just kept crashing on me(even after force stopping/clearing data) and uninstalling updates. so i just thought "to hell with it" and switched back over to shiftao3p

No such setting as LTE only. And my phone has always been on LTE/cdma so its not that I already checked that. I'm not a noob user.

do you have EHRPD on under modem settings in ##778? It should be. Past that I sometimes reset if it has issues locking on to one and that will resolve. That's all for my ideas, though I'm still on SOAB 1.02

johnchad14 said:
do you have EHRPD on under modem settings in ##778? It should be. Past that I sometimes reset if it has issues locking on to one and that will resolve. That's all for my ideas, though I'm still on SOAB 1.02
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Click to collapse
This is what i was going to suggest. Here's some information that might be helpful. I've found that with the network testing and stuff the past few weeks in my area, sometimes revision a enabled is better, sometimes eHRDP works better. Try switching revision A and see what it does.
Try dialing ##778# on your phone, hit call if you need to.
Choose edit mode
Password is 000000 (six zeros)
Choose modem settings, go down to revision A, and change from e HRDP to "enabled"
Press menu and commit modifications, phone will reboot.
After it settles you may need to go to *#*#4636#*#* and choose phone info then change your preferred network settings to get a solid signal.
Sent from my ADR6400L using xda premium

I was messing with it last night and seems that the issue is fixed if it happens again ill follow those steps. I'm a pretty advanced user but I'm not so familiar with those settings so thanks for the help
Sent from my ADR6400L using XDA App

I'm running a version of 2.11.605.3, de-bloated and rooted.
I lost 3G on October 21st. I would either get 4G, or nothing. On occassion, I would get 1x. Selecting CDMA only gives me NO data
If I change the REV-A option under the ##778# menu from EHRPD to enabled, the 3G comes back and the toggling between 3G and 4G works fine.
Switch back to EHRPD and 3G goes away. Seems like the problem is with EHRPD. I don't know why all of a sudden it stopped working correctly and I don't have enough tech skills to identify the possible cause.

VZW has had trouble with their Data network the last two weeks, could be a VZW problem. I have not had any 3G problems on my phone and I am running SoaB v1.03 on my phone.
Sent from my Galaxy Tab 10.1

ICS - Wifi Hotspot - Orange UK APN Locked

Hi All,
Does anyone have Wifi Hotspot working on ICS for Orange UK?
When lauching the APP, the Icon appears in the top indicating now active but does not show the 3G in it....subsequently the PC / Laptop does get an ip address from the phone, but no internet pass through.
Looking at the APN the "ConsumerBroadband" APN is locked and cannot edit to add the username and password to allow it to work....
Does anyone know how to fix this or if anyone has it working and could post how they got it working for Orange UK on ICS?
I have tried both the Funzy and Insertcoin and both have the same issue where its locked. If i revert back to a 2.3.5 version it works fine......
Regards

Q and a mate not dev.
Can't answer you sorry.
Sent from my HTC Pyramid using xda premium

MOD - Can the post be moved to Q and A?

I have the same problem. Have tried LeeDriod, Elegancia & AR HD ICS ROMs.
No one yet has an answer
There must be a system file that contains the APN info that can be edited?
Looks like it's back to GB until some Guru can help.
Can some please help?
Many Thanks

Wifi hotspot orange apn locked
Im having the same issue, can't get the wifi hotspot to work on my stock ics sensation xe. I'm on orange as well and also have a locked out consumer broadband Apn.
Does anyone have a solution yet?
Chambers net
Htc sensation xe with Stock ICS

Worked.... for Me
Ignore the locked APN and try the following
Create a New APN
Set the following (with capitals but no "")
Name "Consumer Broadband"
APN "orangeinternet"
Username "Orange"
Password "Multimedia"
Authentication "CHAP"
Save and test
It did the job for me
Enjoy.

Works on HTC One S
Just tried the above on my other halfs one S which is also locked. Worked like a charm!

Sadly this fix doesn't seem to work for me on my sensation xe with ics :-(
I've created the APN as stated, when I fire up the hotspot and connect to it I still don't get any Internet to pass through.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium

juice said:
Hi All,
Does anyone have Wifi Hotspot working on ICS for Orange UK?
When lauching the APP, the Icon appears in the top indicating now active but does not show the 3G in it....subsequently the PC / Laptop does get an ip address from the phone, but no internet pass through.
Looking at the APN the "ConsumerBroadband" APN is locked and cannot edit to add the username and password to allow it to work....
Does anyone know how to fix this or if anyone has it working and could post how they got it working for Orange UK on ICS?
I have tried both the Funzy and Insertcoin and both have the same issue where its locked. If i revert back to a 2.3.5 version it works fine......
Regards
Click to expand...
Click to collapse
The only trouble I had in getting wifi tethering to work was the adhoc setting, had to use a beta of Wifi Tether before my partners gingerbread pad would connect.
No problems with using Orange data connection, I've never touched the APN settings either.
On ICS with virtuous inquisition 4.0.1

chambersnet said:
Sadly this fix doesn't seem to work for me on my sensation xe with ics :-(
I've created the APN as stated, when I fire up the hotspot and connect to it I still don't get any Internet to pass through.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
I've just come across this threading after having the same issues.
I got mine to work a similar way to mikutzu but all I did was edit the current orange Internet and add the username to Orange and password as Multimedia (with capitals at beginning) and then add ,dun to the end of the apn type so in the end it reads default,hipri,dun
And then save. This worked for me straight away. Hope this helps!!

ICS (Orange SK) - Wifi Hotspot not working
Hi there,
I have official ICS (Orange SK) and when I launch Wifi hotspot I see hotspot network but can't connect with my laptop. I tried add new apn, but it didn't helped, then I tried edit "orange internet" apn, but it didn't helped too.
Do you have any suggestions or recommendations?

[Q] 2G/3G Data Connectivity Loss

Hi,
Using HTC Sensation XE with Beats Audio Z715e since last 5 months - Stock ROM updated to ICS 4.0.3 OTA + Sense 3.6.
I am having this issue of total data connectivity loss after every 2 days or so. The 2G/3G icon (arrows) are present in notification bar but remain grayed out. Mobile Network in Settings is ON. Toggling the Mobile Network and/or Airplane Mode doesn't resume connectivity.
Only way to resume data connection is to Restart the phone. Once restarted, connectivity works for another 2 days and then hangs again. But restarting the phone removes my setup parameters like default apps, Cell Broadcast, etc. I have to set them again.
Tried to find solution on the net without any success. Tried using apps like 3G Reconnect which didn't help. I am using an app called Easy Battery Saver. Suspecting that app to be the culprit, uninstalled it but still the problem persists.
Has anybody else encountered this issue? Whether is it a software issue or a hardware one? Is there any solution available?
Thanks & Regards,
Rad.

Hi, if you have 4g connectivity available in your area you can press *#*#4636#*#* and go to phone information, then find your current signal, then press on it, a sub menu will come up you can change your signal this way. I prefer 4G, so I press wdcma only and that gives me a solid 4G signal without switching back and fourth. This will work best if you have a 4g signal available in your area .then scroll down and press refresh. If you don't have 4g in your area you can experiment with the different signals available to your area. It should lock you on that signal. Now if your in an area where nothing is available this will not work. It can also explain the data connection issues your experiencing . But give it a try. I was having signal issues and this helped me a lot by locking on 4g signal and not switching back and fourth. Like I mentioned it only works with what's available in you're area so give it a try and see if it helps the connection problems your getting. I know it helped me. Best of luck. Also write down the code to remember it because on reboot you will need to set it again. Hope this is helpful to you. Good luck.

realsis said:
Hi, if you have 4g connectivity available in your area you can press *#*#4636#*#* and go to phone information, then find your current signal, then press on it, a sub menu will come up you can change your signal this way. I prefer 4G, so I press wdcma only
Click to expand...
Click to collapse
Unfortunately I don't have 4G service in my area. Also, I forgot to mention that I have already tried *#*#4636#*#* code. I tried using both "GSM Only" as well as "WCDMA Only" options, but that too didn't help.

GPRS connection Problem

Hi All,
I'm using HTC Sensation XE past 4 months. For last 3 weeks I'm facing this issue pertaining to GPRS wherein the "E"sign remains but the ARROWS below that don't highlight, add NO data transfer takes place. This roughly happens after every 2 days.
Now I've tried both:
1. Disabling/Enabling MOBILE NETWORK
And
2. Disabling/Enabling FLIGHT MODE
After umpteen attempts with both still the GPRS doesn't start working. The only way it starts working is by REBOOTING the phone.
Is this my Carrier issue or problem with my Phone?
I'm really really annoyed with this problem and shall greatly appreciate all the help provided here.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app

What is your carrier?
Anyway try manual settings for mobile networks for your carrier.
First switch off your mobile, remove the sim card and wait for 1 minute. Now re-insert the sim and power on your mobile.
Go to settings --> Mobile networks --> Access point names
Edit the access point with proper name, apn, proxy, port, username (generally blank), password (blank) and others.
Also check is APN enable or disabled.
NOTE: Change or edit all these settings by disabling the data traffic.
After making the changes, reboot your mobile.
If you still have the problem, contact your carrier's customer care. This could be problem from their side.

My carrier is AIRTEL and mine is a Corporate connection. Yes the APN table is preconfigured as always no changes in that. Also once I tired to rename it differently and then reverted the changes to check if GPRS worked but alas.
I'm just concerned if this problem is pertaining to my handset as I've tried all options and permutation & combinations to get GPRS working BUT rebooting only get that thing alive!
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app

Anyone with the solution?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app

Hi All,
I've attached the screenshot of APN settings is which is correctly set. Also just now the GPRS went off with the E sign present and the arrows below it non highlighted (in grey color as in the screenshot).
I just restarted my phone which made my GPRS to come alive.
I'm seriously irritated and need help ASAP. Really disappointed to see no helps popping in.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app