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[Q] Nexus S MMS problem! Blurry MMS in UK

Hello!
I have seen the threads on blurry MMS messages in the US.....which has been more or less fixed.....anyone in the UK have any idea how we get this fixed over here?!
I have contacted O2 and they have said the phone is not officially supported by them and therefore they cannot assist (although I bought the phone on a 2 year contract with them!!!). They have advised I take the phone back to Carphone warehouse and get another model as they cannot give me a date when the Nexus S will be supported.
Anyone have a work around for this in the UK? Surely I'm not the only one in the UK with this issue?
Regards
G
UPDATE
~~~~~
Have just spoken with O2 technical data services and they have confirmed there is nothing at all they can do and the phone apparently should be used on the network and they have no plans in the near future to support the phone and they advised I get a refund.
If anyone in the UK has found a work around for this on one of the other networks please let me know as I love the phone agh!! Its available on all the UK networks from Carphone Warehouse/Bestbuy....need to know if they have a fix!

Just tried sending an MMS to myself (may not be a valid test ) and pic looks fine.
On O2 UK (Simplicity package) using Handcent SMS. Rooted running 2.3.1 at the moment.
I've played around with the "stock" APN's which may or may not be relevant - happy to post settings if needed.

Yeah if you could post setting so I can compare that would be great!
I have tried sending a pic from the camera to myself and thats blurry also! As well as ones other people have sent me.
Dont know if its the phone settings then or something in your rooted ROM may have rectified it? Hmm...

I'm not in the UK, but 2.3.1 corrected the blurry mms for me.
Sent from my Nexus S using Tapatalk

garoelms said:
Yeah if you could post setting so I can compare that would be great!
Click to expand...
Click to collapse
MMS APN details:
Name: O2 MMS
APN: wap.o2.co.uk
Proxy: http://wap.o2.co.uk
Port:9201
Username: o2wap
Password: password
Server: http://mmsc.mms.o2.co.uk:8002
MMSC: http://mmsc.mms.o2.co.uk:8002
MMSproxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms
(Originally taken from http://www.3g.co.uk/3GForum/archive/index.php/t-96298.html - post dated 12-03-2010, 11:29 AM)
You'll need to reboot for the APN to take affect.
I only have two APN's listed currently (the other is for 3g/mobile web - it's listed on the same post as the MMS APN in the link above)

sorry m8, what blurry?

I have tried all the settings you have listed and still exactly the same....cant explain it! It sends fine....but any incoming MMS messages are blurred beyond belief!!! How annoying! grr

garoelms said:
I have tried all the settings you have listed and still exactly the same....cant explain it! It sends fine....but any incoming MMS messages are blurred beyond belief!!! How annoying! grr
Click to expand...
Click to collapse
which network are you on?
i believe there is some switch that can be turn on/off on the network.
when i first switch from iphone to N1, i have similar problem.
sending a MMS to iphone is not a issue (other than needing to manually resize the picture), but upon receiving MMS, it comes in a very small picture.
at that time, i heard other users on other network does not have this issue.
if you have friends on other network, maybe you will want to borrow their sim to give it a try.

garoelms said:
Hello!
UPDATE
~~~~~
Have just spoken with O2 technical data services and they have confirmed there is nothing at all they can do and the phone apparently should be used on the network and they have no plans in the near future to support the phone and they advised I get a refund.
If anyone in the UK has found a work around for this on one of the other networks please let me know as I love the phone agh!! Its available on all the UK networks from Carphone Warehouse/Bestbuy....need to know if they have a fix!
Click to expand...
Click to collapse
What a chicken **** response from them.....it is a network issue, prolly the same issue with us on Tmobile

garoelms said:
I have tried all the settings you have listed and still exactly the same....cant explain it! It sends fine....but any incoming MMS messages are blurred beyond belief!!! How annoying! grr
Click to expand...
Click to collapse
What app are you using to send MMS with? Have you tried something like handcent?

Hi...I have tried it stock and handcent.....same issue! :-(

qwerp_ said:
which network are you on?
i believe there is some switch that can be turn on/off on the network.
when i first switch from iphone to N1, i have similar problem.
sending a MMS to iphone is not a issue (other than needing to manually resize the picture), but upon receiving MMS, it comes in a very small picture.
at that time, i heard other users on other network does not have this issue.
if you have friends on other network, maybe you will want to borrow their sim to give it a try.
Click to expand...
Click to collapse
I am on O2 UK. ANy idea what this "switch" is as they are clueless their end! I have tried another O2 sim in my handset....exactly the same issue :-(

Highland3r said:
MMS APN details:
Name: O2 MMS
APN: wap.o2.co.uk
Proxy: http://wap.o2.co.uk
Port:9201
Username: o2wap
Password: password
Server: http://mmsc.mms.o2.co.uk:8002
MMSC: http://mmsc.mms.o2.co.uk:8002
MMSproxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms
(Originally taken from http://www.3g.co.uk/3GForum/archive/index.php/t-96298.html - post dated 12-03-2010, 11:29 AM)
You'll need to reboot for the APN to take affect.
I only have two APN's listed currently (the other is for 3g/mobile web - it's listed on the same post as the MMS APN in the link above)
Click to expand...
Click to collapse
When you took these APN details and put them in...did you get a green circle by them? When I entered all the details in manually.....I havent got a green circle and after reboot the net/mms wouldnt work at all! Had to "restore default" to get them back (still blurry!! haha)

You get the green circle for the default APN (afaik this should be set to the 3G/Data APN you have setup)
I don't have a green circle (MMS APN set as default) next to the MMS APN either.
You should also ensure you have your 3G/data APN set as default (use the settings on that post if needed) and just delete the other APN's from the list.

garoelms said:
I am on O2 UK. ANy idea what this "switch" is as they are clueless their end! I have tried another O2 sim in my handset....exactly the same issue :-(
Click to expand...
Click to collapse
Have you tried an app such as picsay to reduce the size of the image see if that helps?
YGPM btw

Highland3r said:
Have you tried an app such as picsay to reduce the size of the image see if that helps?
YGPM btw
Click to expand...
Click to collapse
Outgoing MMS is fine, resizes ok....and an be viewed on the other handsets with no issues.....its only incoming MMS that goes blurry beyond recognition

Firstly thanks to Highland3r this post with the MMS APN settings got sending and receiving working on my Nexus S! Secondly also being on O2 UK I concur the MMS messages all come through with low res small scaled pictures. I had the same issue on my previous HTC hero too.
Its definitely down to O2 not recognising the capabilities/supporting the phone type so it defults to the lowest res/size their MMS server supports.
OP you got a complete BS answer off O2 - They should simply add the nexus S into their list of supported phones and ensure their MMS server knows about them!

Sorry to bring up such an old thread but did anyone manage to solve the problem of the blurry mms's? I'm on giffgaff which uses the o2 network and have the same problem. Funnily enough it seemed fine when I first used it and friends pictures that they sent me were coming through at about 200k. I recently had to do a reinstall of the firmware and im having troubles now. I can send myself a picture via the stock app or gosms and can see it has resized it to 150k+ for outgoing but when I receive it back it has resized to anything below 20k making it un viewable.

I started using the Handcent SMS app, instead of the stock one, and it seemed to fix the problem for me
Sent from my Nexus S using XDA App

[Q] Mobilicity Nexus s 9020t MMS / picture downloading issue

Whenever I receive a text with pictures, it displays a downloading bar. When i click on it, it turns into a "downloading" and nothing happens. I've talked with customer support and they've suggested to add the apn on their site even though the phone already came with it by default. I don't have a data plan yet, so I'm not sure if this might be the problem. Any ideas?

Bump, anyone have this trouble also?
Tried calling for custom support, used the right settings for APN. Still cannot send pictures.

Data plan
Well, MMS does use the data and if you dont have a data plan and you are on prepaid service, you might not be able to use data at all. I'm pretty sure that in Mobilicity's case, the data used by MMS is just counted out of your data plan, its not a sepperate MMS messaging charge or anything like that. Also, make sure you have the correct APN settings, they have it on their website.

I do have the correct APN settings, MOWAP and MOMMS as detailed here.
Mobilicity has MMS for all their plans, regardless of data plan. That was exactly my first assumption that since I did not have a data plan, that pictures were not sending or receiving through.
Anyone have a nexus s with mobilicity experiencing the same problem? I've been calling custom support 6 times now, being asked to visit a local dealer, to a warranty support dealer, to back to the customer support help, and then to the samsung customer support. I've been going in circles, tried using a "demo" sim card in one of the mobilicity dealer place, no fix.

I don't have data plan. i can receive and sent mms
my settings
Name- T-Mobile US
apn- wap.voicestream.com
proxy 216.155.165.050
port 8080
mmsc- htpp://mms.msg.eng.t-mobile.com/mms/wapenc
mms proxy 216.155.165.050
mms port 8080
mcc 310
mnc 260
in order to receive or sent mms you have to check "data enabled "

Well, I got my problem fixed! Apparently you DO need a data plan to receive pictures over mms. The plan states that phones can receive them without the data plan, but smartphones handles pictures differently than regular phones.
I tested out at one of the local stores, and it works. Not sure if like you said, I just need to have "data" on, or actually have the data plan. I'll try the first when my month runs out. Thanks!

Sorry for the bump but i thought it would be better than creating a new thread for the same problem. anyhow, I've recently picked up a nexus s from mobi (with the $25 data plan) and im having problems with the MMS. I usually get a message with the size details, and a "download" button, same problem as you had, it changes to "downloading", then nothing happens.
If i scroll up in the conversation so that the "downloading" button disappears, then scroll down, it's just back to "download." Sometimes (maybe 10% of the time), the message will come up as it should, with no "download" button, the picture just shows up.
ive double and triple checked that the APN settings are 100% correct, so that can't be the problem. I manually updated to the official release of ICS 4.0.3 (from this thread) last night, but it didnt work before either (came stock with 2.3.4) Sorry for the life story, but thanks for any help.

MMS not working on AT&T with xt925

I recently got the XT925 fido version and I am using it on AT&T, everything is working beautifully, hsdpa, LTE works perfect as well. The only issue I'm having is that mms messages or picture messages come in where it asks me to download, I tap download but it does not download the image, it just sits there. One issue is that everyone who is sending to me is sending from an iPhone so that may have something to do with it. If anyone knows a way to get around this issue with mms I'd appreciate the help, thank you.

sleepyal said:
I recently got the XT925 fido version and I am using it on AT&T, everything is working beautifully, hsdpa, LTE works perfect as well. The only issue I'm having is that mms messages or picture messages come in where it asks me to download, I tap download but it does not download the image, it just sits there. One issue is that everyone who is sending to me is sending from an iPhone so that may have something to do with it. If anyone knows a way to get around this issue with mms I'd appreciate the help, thank you.
Click to expand...
Click to collapse
Check your APN. Are you using something that is automatically selected by the phone or did you enter one in manually?

TRF-Inferno said:
Check your APN. Are you using something that is automatically selected by the phone or did you enter one in manually?
Click to expand...
Click to collapse
I am using something that was in the phone automatically the at&t hsdpa apn , i donno what the settings in there are for mms.

sleepyal said:
I am using something that was in the phone automatically the at&t hsdpa apn , i donno what the settings in there are for mms.
Click to expand...
Click to collapse
Create another APN and use this:
Name: ATT PTA
APN: pta
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Auth: none
APN type: default,mms,supl,hipri
Click to expand...
Click to collapse
Don't forget to make sure you select it after saving it, because the OS will not do that automatically. Reboot the phone, go back to the APN list and make sure it's still there and selected. Try sending or receiving MMS to it. The automatically selected entry is an older APN and this new one might actually give you a small LTE speed boost. Give it a shot with SpeedTest.

TRF-Inferno said:
Create another APN and use this:
Don't forget to make sure you select it after saving it, because the OS will not do that automatically. Reboot the phone, go back to the APN list and make sure it's still there and selected. Try sending or receiving MMS to it. The automatically selected entry is an older APN and this new one might actually give you a small LTE speed boost. Give it a shot with SpeedTest.
Click to expand...
Click to collapse
pta does not seem to be working on my phone. the hsdpa apn is working and i get lte from it. mms does not work with the hsdpa the settings you provided i actually attempted to create new apn with them but i don't get data connectivity with the pta apn, i don't know what the problem is, i'm wondering if it has something to do with the way att has my account setup since i'm coming from an iphone 5 and i never notified them that i got a new phone. Could this be possible?

just to let everyone here know, I am coming for an at&t iphone 5 lte, and i bought a fido xt925 from ebay. by default when i go into the apn settings there are 5 apns available, out of those 5, 2 of them are pta and hsdpa, I am not able to use the pta at all, it will not get data connectivity at all for me. Also lets take into account that i am using my sim card from my iphone 5 which is a nano sim so i am using an adapter to size that sim to a micro sim to get it into the razr hd. the only apn with which i get data is the hsdpa apn, when using that apn i am able to get hspa+ and LTE because i see the symbol changes from H+ to 4G and i have tested and I do get lte speeds. The mms problem i noticed is only when i am using LTE, when i am using the hspa+ i am able to send and receive mms messages. basically when the phone has H+ i can get and send mms but when the phone goes to 4G I am not able to send or receive mms. Very strange I will be contacting at&t about this.

sleepyal said:
just to let everyone here know, I am coming for an at&t iphone 5 lte, and i bought a fido xt925 from ebay. by default when i go into the apn settings there are 5 apns available, out of those 5, 2 of them are pta and hsdpa, I am not able to use the pta at all, it will not get data connectivity at all for me. Also lets take into account that i am using my sim card from my iphone 5 which is a nano sim so i am using an adapter to size that sim to a micro sim to get it into the razr hd. the only apn with which i get data is the hsdpa apn, when using that apn i am able to get hspa+ and LTE because i see the symbol changes from H+ to 4G and i have tested and I do get lte speeds. The mms problem i noticed is only when i am using LTE, when i am using the hspa+ i am able to send and receive mms messages. basically when the phone has H+ i can get and send mms but when the phone goes to 4G I am not able to send or receive mms. Very strange I will be contacting at&t about this.
Click to expand...
Click to collapse
I'm sorry to hear you're still having issues with MMS. I just did a firmware restore on my phone and was able to select PTA and use MMS in WiFi, H+ and LTE. I'm not sure how much of an assistance AT&T will be willing to offer though, since you are using a phone that is not normally provisioned by them. I've ran into cases where they just shrugged and told me it's not their problem when I had data issues with the International Note.

Can a phone carrier block this device?

Sorry for the long story. Ok I have a custom CM9.1 R8 ROM for this phone. Im from australia and while the coverage isnt as good as in the USA I had no problems here working via the Vodafone Australia network and sim card. I could browse the web, send/receive mms, calls etc was fine. Yesterday I switched over to the Red Bull mobile australia network because it offered unlimited txt and calls and more monthly data and was cheaper than Vodafone. The Redbull mobile network also borrows the towers from Vodafone so its basically the same network.
Anyway I can send/receive txts and make calls via redbull just fine but I cannot browse the web and cannot send/receive mms. I have set the apn settings according to the below redbull apn settings help tutorial: http://www.redbullmobile.com.au/help-support/internet-settings/
I have set both the mms and wap apn settings but I still cannot browse the web and send/receive mms. I contacted the redbull service desk and all it involved was basically reading out and confirming the spelling of the apn. Which was all correct I did no typos. The analyst then asked me what mobile phone I have and they said we dont have this device on our records and that the redbull mobile network blacklists some devices. Is this possible? It didnt sound right to me because I can send/receive txts and make calls just fine so clearly its not blocked. I get the feeling they didnt know how to fix it and just cbf'd me and decided to end the call and get me out of there. Can someone help me with this issue?
Also if I select restore default apn settings for some reason it puts my old vodafone apn settings, not sure if there is a cache I have to delete? If I go to settings/wireless & networks\mobile networks\network operators and try to search for available networks in australia nothing appears. This has never worked since I put the CM9.1 rom, on the stock rom I did used to get a selection of networks. Im wondering if Im cached still on the voda network?

Well web browsing and MMS are both done over the mobile data (3g/4g) so if you don't have one you won't have the other.
If possible, try doing a clean flash of the latest, r11 if you wanna stick with cm9 or some other ROM. Don't put any APN settings and see how it does with just the red bull sim. If it doesn't, try the APN settings again.
I've seen APN settings not sticking properly so that could be it, try the above steps
Sent from my MyTouch 4G Slide using xda app-developers app

The MT4GS is basically an HTC Sensation from a motherboard standpoint. If Red Bull allows the Sensation, the MT4GS should work as well. Especially since the provider is using the same network you previous provider uses.
Hastily spouted for your befuddlement

MMS breaks data

When I send an MMS message my signal indicator shows data connected and with good signal but Chrome says my device is offline. Has anyone else encountered this issue and know how to fix it?
Edit #1: Why is MMS in it's own seperate APN in the settings I added the MMS into the APN for data and it may be fixed. Why would the default be wrong?
Edit #2: Added screenshots of APN & I T-Mobile is my carrier.
Edit #3: Forgot to mention I'm in the U.S. with a MHA-L29C636, still not fixed
[url]https://drive.google.com/open?id=0BwJk1tarEgzZdXdzLS1zTUVYM1E[/URL]
[url]https://drive.google.com/open?id=0BwJk1tarEgzZMEtESjlmaWtCVXc[/URL]
[url]https://drive.google.com/open?id=0BwJk1tarEgzZWmFBd202T2JhVzA[/URL]

Nobody has anything to say?

Not sure if this is relevant to your issue. My experience here on Vodafone in Australia is that when I receive an MMS, I have to turn off my WiFi and turn on mobile data, and then the MMS content will load. I assume it would be the same if I tried to send an MMS.

MeeMk said:
Not sure if this is relevant to your issue. My experience here on Vodafone in Australia is that when I receive an MMS, I have to turn off my WiFi and turn on mobile data, and then the MMS content will load. I assume it would be the same if I tried to send an MMS.
Click to expand...
Click to collapse
I have the same exact issue as these people who also have T-Mobile. Not quite the same as yours mine doesn't work even when connected to WiFi.

Hi to all. I am on Tmobile USA. On L29C636 rebranded from Chinese. Had the same exact issue with Mms after resting the device. So it happens after a reset. I solved the issue by deleting the APN and Mms settings and entered a complete new one based on Tmobile settings. Honestly it's the same but for some reason that's how it worked for me. By the way I had issues with native SMS mms app on the phone from day one. So I am using Textra and that was another work around for the Mms. Good luck

invensmaster said:
Hi to all. I am on Tmobile USA. On L29C636 rebranded from Chinese. Had the same exact issue with Mms after resting the device. So it happens after a reset. I solved the issue by deleting the APN and Mms settings and entered a complete new one based on Tmobile settings. Honestly it's the same but for some reason that's how it worked for me. By the way I had issues with native SMS mms app on the phone from day one. So I am using Textra and that was another work around for the Mms. Good luck
Click to expand...
Click to collapse
This gives me hope can you please screenshot your APN settings so I can test this solution?

Honestly I had this phone for almost 3 months and all the issues i had I was able to solve form the form here. So don't loose hope. Here is the shot u requested. In general it's the same