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Unable to get 3G on my Touch Cruise

I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.

Most probably is ur phone broken. U will have to send it to the service. Maaaaany users had/have/will have problems with calls, connections, signal strenght,bluetooth, camera, broken wheel etc. I had... Touch cruise is crapy.

If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens

benjimen said:
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
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Actually, I did this today. Same thing happen. I would get a 3G signal but when I tried to make a call, I get no signal. But when I disable the 3G, edge works fine with voice and data.

Hi, I sufered the same problem until yesterday. I had the same problems. Yesterday I switched off the HSDPA switch in the software, after a soft reset the TC came back online. Probably worth trying?
Gr. WAS

As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS

WAS said:
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
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Click to collapse
I've tried both Murata radio roms. Both gives very good 3G signal but when I try to make a call or use data, I get no connection. I've tried the original radio ROM and some of the Kaiser ported radio Roms. They all give me no connection with 3G. In every case, when I disable the 3G, I can make calls and get data although it is only through edge and GPRS. I looked at my box for the TC and it is revision A. Do I need to send my TC for repair? I even went as far as calling my cell phone provider(Rogers) and they couldn't help me. The phone is functional but without 3G I am not getting very fast data speeds.

The problem started with my TC started after upgrading to Udk R6 and R7, after upgrading to R8 and a new radio version
http://forum.xda-developers.com/showthread.php?t=351964
Will give you an updated radio version what will have a good match with the Udk diamond R8 Rom.
Succes, WAS

just a question, I'm on ATT, and the sim card I use on my polaris came off the iPhone3G, and I get the H (the high speed thing) sign on the phone during data sessions. on some areas I'm only able to get E and sometimes even the G sign came on and off. so I guess, maybe wherever you are, the 3G signal isn't strong enough, so you can only get edge.
and as of the other person noted, polaris is kind of at the edge of getting broken, fast. I only uses mine exclusively for web browsing for a week when the phone goes crazy. sent it to repair and everything seems to be in "sane" mode now let's hope that my phone didn't try to go insane again

rycckor said:
I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
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Click to collapse
I am having the same problem, 2 weks ago I traveled to other country without 3g network (only edge) and i had used a diferents simcards. When I come back to my country, I lost the 3g only works in GSM , I try another sims card and same problem and the orignal simcard in differnts mobiles 3gs worsk fine. Do you find any solutions? You are the only person who i find with the same problem.
Thanks
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Guys, maybe a silly comment but did you check the following settings : phone/menu/options/band and check select network type to auto?
I have had problems before with 3G & HSDPA. Somtimes when your registered on HSDPA and you travell away from that mast/area into an area that only has 3G or even only Edge, then device does not re-register onto the other band and you will not be bale to make calls and will miss calls. This happened for days one time and i very nearly hard reset my device in frustration, i eventually found out it was a network problem.
Another work around is going to phone/menu/networks and manually select networks and hopefully it should bring up your 3G network.
Phone operators do not like telling you that their 3G or HSPDA networks do not have good coverage or intermittent quality of signal. My 3G network only has 70% coverage & 30 % of that is HSDPA, so i sometimes end up on EDGE and hence miss calls.
Try playing around with the setting above one at a time. When im stuck i manually set band to GSM (edge), then when travelling away reset back to auto. Most of the time however it is fine.

Hi, I'm from Argentina. I had the same problem with 3G after a trip to other country. Now my TC only works well in GSM Band. Unfortunatelly we don't have service support here so if anyone knows how to fix this will be highly appreciated.

I have the same problem in my Polaris. I tried almost every radio i could find, i tried with different sim cards, i tried with official wm6 and wm6.1 roms with no result. When 3G is enabled i can not make or receive calls. I think that the problem started when i first upgraded from WM6 to WM6.1. Now i keep band selection to GSM so at least i can use my polaris as a phone. There must be something that prevents gsm connection when 3G is active. I hope a registry tweak could be found for this. I' m just one step from sending my device to be serviced.

I have the same trouble with my virgin uk sim card and t-mobile which share the same network(need to turn off 3g),but no trouble with my asda sim which uses the vodaphone network.So if you try different sim cards make sure they dont share networks.Another thing i've noticed with my virgin sim is all my preferred networks are unchecked but my phone will still connect if my 3g is turned off?

HTC Touch Pro/AT&T Fuze with Fido

Hey everyone,
I got an AT&T Fuze (Touch Pro) and Im using it on Fido in Canada. My data is working perfectly fine, my only issue is that my phone keeps switching from 3G to H every once in a while, I was just wondering why and whats the reason for that?
Also, I have a little exclamation mark (in a yellow triangle) in the top right hand corner right beside the 3G/H/E Icon. I don't know why thats there?
Thanks to all for the help!

No, that's neither yours nor your phone issues. Once you' re in the better speed coverage, the phone will jump to H or your phone is accessing the internet.
"little exclamation mark" is a "roaming" indicator.

Heres the thing, it jumps back and forth while even accessing/using data.
Is there anyway to get rid of the exclamation mark?

have you flashed the rom?

I would be interested in how to get rid of the roaming icon too.
I have tried all the registry changes to no avail. The icon, and roaming warnings for things like the weather app, remain. It's about the last thing I need to fix but I seem to be stuck.

Im using RRE's ROM. So far it seems to have fixed itself, but now Im having more issues. I wonder if I should flash to a different ROM.

Hi guys,
I have a somewhat related problem and I hope someone can help me out. I just recently bought an unlocked HTC Touch Pro (not the Fuze version) and I am using it with my Fido sim card. Everything works and I was able to setup EDGE on it, but what bothers me is it keeps saying that I am roaming (for example when I access the Weather app). I am wondering if this is just some sort of a glitch due to the phone being unlocked or am I really roaming? I also get that roaming icon at the top. I am located in Vancouver so I am not out of town or anything. I just want to make sure so I don't end up having a crazy invoice by the end of the month. Thanks very much in advance.

mu061686 said:
Hi guys,
I have a somewhat related problem and I hope someone can help me out. I just recently bought an unlocked HTC Touch Pro (not the Fuze version) and I am using it with my Fido sim card. Everything works and I was able to setup EDGE on it, but what bothers me is it keeps saying that I am roaming (for example when I access the Weather app). I am wondering if this is just some sort of a glitch due to the phone being unlocked or am I really roaming? I also get that roaming icon at the top. I am located in Vancouver so I am not out of town or anything. I just want to make sure so I don't end up having a crazy invoice by the end of the month. Thanks very much in advance.
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It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
PS. Depending where in Vancouver you are, you should be getting at least 3G (3G), or hopefully HSDPA (H), vs Edge (E).

xda_fanboy said:
It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
PS. Depending where in Vancouver you are, you should be getting at least 3G (3G), or hopefully HSDPA (H), vs Edge (E).
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xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.

mu061686 said:
xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.
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Click to collapse
Please see my post at http://forum.xda-developers.com/showpost.php?p=3192894&postcount=3 and see if it helps. I believe you also need to go into Settings>Connections>Advanced Network and enable HSDPA/HSUPA to get the full benefit.

mu061686 said:
xda_fanboy, thank you very much for the helpful information. I can finally stop worrying. I do have a data plan with Fido so that should do. However, this is the second day of using the Touch Pro and the only data network I get is Edge. The only setup I did to my phone is what is listed in http://www.iday.ca/2008/11/how-to-setup-rogers-or-fido.html, under the Fido section. Would you mind taking a look and see if that is all that I need to do? I really appreciate all your help. Thanks again.
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Click to collapse
I also have this phone and live in Vancouver on Fido. I don't think it will work on 3G, or so it seems. Mine is not the ATT version either, just the stock HTC. Currently it runs fine on the standard network, although as mentioned i have not been able to get rid of the roaming icon, but have never been charged extra. Its too bad we can't use it on 3G, and if any can find a way, that would be awesome, id love to be using the full potential of this phone.
I think we are stuck with no 3G, unless there are any suggestions?

If your not using the AT&T Fuze, then you won't have 3G in North America. Don't worry about the roaming icon. Since the phone (or is it the software?) has no idea that Fido uses Rogers' towers, it thinks your roaming. I have the roaming icon as well, had it on many non-branded Fido phones.
I turned off 3G because I hate seeing my icon go to 3G then H at random times besides when Im using actual data and it seems that with 3G, I get worse reception! Makes no sense I know, I've tried 3 different radio's and all have the same issue. Im thinking if an HTC Touch Diamond Rogers branded Radio will work, then that would probably work the best. Anybody know if/where I can get it?

Professional Help PLEASSSE!!!! HTC TOUCH PRO Rogers wireless!!
I Cant get my phone to use HSPDA or 3G high speed internet. Its only working with EDGE.
Now ive been reading these forums, but i have no clue how to get the correct rom for my device, nor do i know how toeven install it or set it up if i did.
I know people are busy these days but if SOMEONE OUT THERE can please walk me through it step by step...ill marry you (only if ur a chick i dont swing those ways!!!!)
Id love to get the full potential out of my phone please help me...
HTC TOUCH PRO
ROGERS WIRELESS

Speng2 said:
I Cant get my phone to use HSPDA or 3G high speed internet. Its only working with EDGE.
Now ive been reading these forums, but i have no clue how to get the correct rom for my device, nor do i know how toeven install it or set it up if i did.
I know people are busy these days but if SOMEONE OUT THERE can please walk me through it step by step...ill marry you (only if ur a chick i dont swing those ways!!!!)
Id love to get the full potential out of my phone please help me...
HTC TOUCH PRO
ROGERS WIRELESS
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Click to collapse
If you bought a stock HTC Touch Pro (non-ATT, non-North American) then you won't have the NA 3G radio frequency and you're stuck with Edge.
Regarding a ROM, head over to the ROM sub-forum. There's a step-by-step guide on flashing your first ROM. As far as which ROM is best, it depends entirely on what you want from it, and even then varies by personal choice from person to person. There is no 1 "best" ROM. Check out all the ROM threads (there's a Roger's specific ROM available FYI) and pick one based on what you like.

xda_fanboy said:
If you bought a stock HTC Touch Pro (non-ATT, non-North American) then you won't have the NA 3G radio frequency and you're stuck with Edge.
Regarding a ROM, head over to the ROM sub-forum. There's a step-by-step guide on flashing your first ROM. As far as which ROM is best, it depends entirely on what you want from it, and even then varies by personal choice from person to person. There is no 1 "best" ROM. Check out all the ROM threads (there's a Roger's specific ROM available FYI) and pick one based on what you like.
Click to expand...
Click to collapse
I have a similar problem as Speng2, but I have the HTC Fuze which is the american ATT branded one. I unlocked it, flashed the NATF 4.7 rom and tried many diff radios and can never get more than EDGE. I used to have 3g when it was stock. I live in Los Angeles which is a 3g area. I get full edge signal but no 3g or HSPDA. I have a feeling it has to do with a setting. Pls help.

ipisbored said:
I have a similar problem as Speng2, but I have the HTC Fuze which is the american ATT branded one. I unlocked it, flashed the NATF 4.7 rom and tried many diff radios and can never get more than EDGE. I used to have 3g when it was stock. I live in Los Angeles which is a 3g area. I get full edge signal but no 3g or HSPDA. I have a feeling it has to do with a setting. Pls help.
Click to expand...
Click to collapse
This thread was specifically for Fido, a Canadian carrier. I have no knowledge of the settings you will require for your carrier in LA, which is the most likely reason you are not getting 3G. I would try contacting them if you haven't already. Otherwise try and find a thread for your carrier, or perhaps check HF (not sure if we can post URL's to other sites). Good luck!

What if you dont have a data plan
xda_fanboy said:
It's because Fido uses Roger's towers now, but the companies are still identified separately and therefore it thinks you're roaming. As long as you have a data plan, you should be ok.
Click to expand...
Click to collapse
What if you don't have a data plan? It seems that sypod has not been charged extra for Roaming... Does anyone know how Roaming works with FIDO? I just got the HTC FUZE and I don't want to have to pay outrageous Roaming charges. Any Ideas?

[Q] Orange & T-Mobile Network Sharing

Anyone got experience setting their phone up to use the t-mobile/orange share?
http://www.t-mobile.co.uk/share/
https://kareena.orange.co.uk/share/
The reason I ask is t-mobile seem to be doing the best deals around for the DHD and I REALLY want one but their coverage sucks where I live. I know the network share is new as of Oct so wondering if anyone have managed to use it yet??
I cant seem to get it to work on winmo 6.5 TP2 or with xdandroid - winpoo is locked to orange network selection and Droid never shows t-mobile network coverage, anywhere, when using manual selection :S

It works fine but the idea is (a lot of people in the desire forum were confused by this aswell) is that it switches when you get no network coverage at all.
You don't need to go and manually select the network and you can't suddenly one day decide that you prefer Orange over T-Mobile and go into network settings and change.
If your T-Mobile signal drops COMPLETELY you will start roaming on the Orange network, similar to what happens when you're abroad. As soon as your phone is then able to connect to the T-Mobile network again it will go back to T-Mobile (even if you were getting full bars on Orange and only 1 on T-Mobile).
You also only get GPRS Speeds when "Roaming".

[Q] Help needed - Sensation will not connect to network operator service

Hello everyone ....
noob here so bear with me if I what I am asking has been discussed already... ran a search but did not find anything directly related so here goes...
I just got an HTC sensation from the UK (live in Malta).. My carrier uses only the HSDPA 2100 frequency as it uses only 3g... now the sensation does not want to connect to this carrier.... new sim, reset, etc,... but to no avail.
It works fine on the other carriers (they use other frequences in addition the one mentioned before)
I keep getting a message ""Your SIM card does not allow a connection to this network'"
any idea why this is happening...
The set is going to the carrier tomorrow so its techs can have a look at it... and maybe fiddle with the settings a bit...
I have done all the usual things in the phone (GSM etc set to auto etc etc) but it never connects.... not even as a normal phone without data...
any ideas what could be the cause? hardward fault? though it works in the other two operators we have here..
I was actually thinking of a reflash or a custom rom if all fails....
it has my carrier a bit confused in fact..
spoke to HTC Uk and they told me to speak to the carrier
Phone has Vodafone branding on startup... but is unlocked as I tried with vodafone malta and another operator.... and both work... but not on 3g... did not try that..
could it be that 3g is locked and 2g is not? But i understand that an unlocked set is unlocked in its entirety...
My desire works fine with this carrier....
thanks

just a quick update...
partly solved through the testing menu and fettling with Cipher and radio toggle... I do have network and data access...
however, something funny cropped up... as soon as i activate GPS through a programme it cuts off GPRS and when i switch off GPS it does not come back on...
it requires a restart for it to come back on... or sometimes by toggling on and off aeroplane mode..
any idea before i flash the whole thing... or flush it down the loo.....
also got the locking ring touchscreen problem today....
not happy with my sensation at all today....
thanks...

I am having an identical problem with my sensation. Did you ever solve this?

[Q] 3g problem with sensation... need help.

Hi, the problem that exists with my htc sensation is that whenever i turn 3g (set it to gsm / wcdma auto) i get no signal. It says i have no internet connection either but for some reason i can still browse perfectly at high speed meaning i do have full hsdpa. I cant make calls or texts though. As soon as i set it to gsm only, it works fine, but ive got slow internet which i dont want. I am rooted, ive got the coredroid 2.4 rom, ive tried various roms, kernels and radios but none seem to work. I thought it was my sim, so i ordered a new one and its exactly the same, im on virgin mobile uk. Ive tried a 3 sim card in the phone and it seems to work, and ive tried my virgin sim card in other phones and that seems to work too. It just seems to be a virgin sim card in my phone. It used to work fine, then about 3 weeks ago it just started with this problem. Ive searched for an answer but couldnt find anything, has anyone got any ideas please? Also as im rooted, does that mean my warranty is void and i would get charged if i sent it for repair?

Try calling them to ask about that issue
They will probably re-add you to the network and that might fix it
Sent from my HTC Sensation 4G Running Bulletproof