[Q] Random phone shutdown...? - General Questions and Answers

Hey folks, I have a problem (obviously).
I seem to have a problem that when I play Gamedev story, I sometimes get this freeze of all the software, and all of a sudden my phone turns off completely. I've already tried looking into things like overheating of the battery or the CPU but neither seems to be the problem yet. I can't seem to find anything on this critical error happening with the software I'm running. I have a SE Xperia X10 with 2.3.3 running. So here's my question to you guys: What's going on and how can I fix it?

Connect it to a computer use logcat (google "adb logcat") to view what the android log prints when your phones freezes.

Right. It happened again twice just now (once during gamedev story and once after it rebooted and I just started aLogcat). What should I look for in the log?

Kinan Eldari said:
Right. It happened again twice just now (once during gamedev story and once after it rebooted and I just started aLogcat). What should I look for in the log?
Click to expand...
Click to collapse
General errors, stuff out of the ordinary.
Collects some logs when it crashes, post them to pastie.org
and post the links in this thread. i will try to help.

here's the log after the most recent crashes (once again during gamedev story and once more after rebooting). I have no idea what the startup lines are for the OS, nor can I seem to find the logged command for starting the game. : (
I feel horribly inept right now...
Anyway, the forum doesn't seem to allow me to post links just yet and I hope this works.
pastie dot org / 2412136 dot js
dots are obvious and ofcourse you need to remove the spaces.

http://www.pastie.org/2412136.js
doesnt work

Alright. Just uploaded the .txt file then. Thanks up front for all the effort you're putting into this. : )

Related

[Q] Phone stopped working and won't start again

Hi, I have a g1 that has suddenly stopped working - when I start it I see the t-mobile screen and then it switches to the android screen and just stays like that and doesnt start.
It stalled while making a call and I was not able to restart it.
I have tried wiping everything from recovery console (http://forum.xda-developers.com/showthread.php?t=566669) and re-flashing my phone with my old firmware (http://forum.xda-developers.com/showthread.php?t=811620)
I don't know what's next here - can anyone please help?
some more background:
I had the phone for two years here in the US and have traveled out side of the country with it for several trips with no problems whatsoever, however, this phone I have given to my niece who doesnt live in the US.
The reason i'm saying this is that maybe the cause is a radio problem of some sort...
Let me know if you think of something coz I really don't know what do to next
Thanks,
e.
First of all, wrong section.. (Please post in Q&A)
If you had poked around and used the search feature, i'm pretty sure you can find what you are looking for
but anyhow, you need to flash another rom (via recovery) assuming you have already rooted because you somehow corrupted the system partition.
Thanks for the reply, I tried using cyanogen's mod but it didnt get me anywhere, I will try different mods but could this be a radio issue? is there a way to check that?
p.s. I did a thorough search of the forums and that's how i did all the things b4 posting but then I got stuck...
Hi, sorry I posted in the wrong section, just noticed what you mean.
Can any of the admins move this thread to q&a (or can I do it myself somehow)?
Data?
eladkatz said:
Thanks for the reply, I tried using cyanogen's mod but it didnt get me anywhere, I will try different mods but could this be a radio issue? is there a way to check that?
Click to expand...
Click to collapse
My friends phone is doing something extremely similar. He gave it to me to play with to make sure he wasn't mad, and it was actually the phone having issues.
Upon playing with it for a few hours problems started to occur. It would randomly shut off, then not want to reboot unless left sitting. It would get after the ROM screen and then shut off. I noticed that that a quick was to crash it was to start browsing the Internet over Wi-Fi. After a few pages loading and moving around the pages as they loaded the poor phone would just turn off.
Since he is using another phone in the mean time, I got his G1 without a SIM card. I was playing games on it, poking around in applications and more and the phone wouldn't turn off. I wasn't till I enabled Wi-Fi that problems started happening. I'm not sure if the Wi-Fi driver is part of the baseband unit or not but it seems that the more data the phone uses (3G or Wi-Fi) heightens its chance of turning off.
To get the phone to boot again I either have to take the battery our for a few minutes or leave it off for a while. Upon which time it will book as if nothing happens.
I also noted that every time it boots it shows an exception error related to "gapps" and you have to click force quit. His phone is running CyanogenMod 4.2. Also the Home key doesn't function, but this is software related because it can turn the screen on.
Scott

Kernel panic - not syncing: Fatal exception in interrupt

I am one of the many who have been experiencing the random reboots. I have seen talk about it, but have not seen anyone really looking into why this is happening. Some people claim it happens only when docked, or when SD card is in etc. Yet others post that they still get the reboots without doing those things either.
I have been monitoring my reboot problem very closely. I have yet to determine the cause other than it only happens when the device is put into sleep mode manually or automatically, and I am looking for some help from some of the DEV's around here.
When our TF's do this reboot, it is a system crash. When this happens, a ROMDUMP file is placed on the internal "sd card".
These can be viewed with a simple txt editor, like windows notepad. I myself can not read the code and understand what info it is revealing to me. According to an Asus tech on the phone this file can tell you what went wrong and made the device reboot. However the buggers won't tell you crap over the phone and want me to send the device in with the ROMDUMP files.
When I try and read the files, I do see one thing in common, in 99% of them, right near the end of the file, or the very last line before the crash, this line is present,
Kernel panic - not syncing: Fatal exception in interrupt
<2>[ 162.985309] CPU1: stopping
If our reboot issue is kernal based, which would indicate it's a firmware issue;
I was thinking one of the talented DEV's around here could fix us up.
Hell maybe even just a reflash of the current firmware would fix the issue.
Anyway, if a DEV around here want to or willing to look into this, I have some ROM dumpfiles they can look at, just send me a PM.
For reference,
I have a B60K modle
Stock 3.1
GPS 1.3.1
Wifi 5.1.42
BluT 6.17
Kernal 2.6.36.3-00001-gf377a2b [email protected] #1
Build HMJ37.US_epad-8.4.4.5.2-20110603
Thanks.
I don't have any more dumps recently, deleted them so I can't pull up and see what mine said to give you, but wanted to just say I was having these multiple times a day every day and it started once I bought an AData 16GB SDCard for the dock. Then I ended up removing that card and bought a MicroSD 16GB card instead and it has quit doing the random reboots, so definitely seemed to be something with my SDCard in the dock.
Post your whole log here (as .txt or .zip) and I will look at it.
I've had these once or twice but have always deleted the file.
The Kernel Panic is the kernel's way of telling you that something unrecoverable has happened and the integrity of the whole OS is in question. Think of a kernel panic like a BSOD on Windows.
I've never seen that specific one before, but a quick Google search indicates it may be a problem with I/O operations - like bad RAM or a bad SD card.
sassafras
Thanks for the response. I have included 4 RAMDUMP files. I find these 4 special because they all happened in quick succession. Four separate reboots all within 8 mins of each other without any interaction of the device myself. I never touched the device, I just sat there and staring at the device rebooting 4 times in 8 mins. On the final reboot the device never came back on. AT this point I picked up the device and had to hold the power button down for over 10 seconds for the device to come back on to an Asus splash screen. This was mins after I did a fresh factory reset via the OS options internally then a hard reset using the hardware buttons.
...It's a bug alright...
It doesn't seem to be caused by the same problem though, just that the watchdog program invokes a kernel panic and reboots. Weird. I'll backtrace it later and see what's up.
sassafras
went a whole day without a reboot. I did have an odd lock up/freeze at the lock screen where i couldnt unlock the device or get it to rotate the screen. It was locked up tight. Held hte power button down for 20 secs before it shut down. Rebooted, no new RAMdump created. No issues since.
sassafras_, Did you have any luck reading those ramdumps?
I did - sort of.
They're all related to the watchdog program assuming it's soft locked up. Which it may very well have been, but since you weren't using the device at the time, it's hard to know for sure.
The function's that were called immediately prior to the fault were different, which to me indicates that it's just buggy software. Honestly, without doing a backtrace I wouldn't know, but I can't without a system.map from around the time of the lockup. I'm going to assume it's just buggy code from 3.1 and wait and see if the 3.2 release lowers the rate of these. If not, then maybe I'll do some more digging.
sassafras
sassafras_ said:
I did - sort of.
They're all related to the watchdog program assuming it's soft locked up. Which it may very well have been, but since you weren't using the device at the time, it's hard to know for sure.
The function's that were called immediately prior to the fault were different, which to me indicates that it's just buggy software. Honestly, without doing a backtrace I wouldn't know, but I can't without a system.map from around the time of the lockup. I'm going to assume it's just buggy code from 3.1 and wait and see if the 3.2 release lowers the rate of these. If not, then maybe I'll do some more digging.
sassafras
Click to expand...
Click to collapse
Is there any progress on this issue? I bougth a brand new tf and during day random reboots maybe 50 times. And that romdumps are appeared on my internal storage. I dont have external sd by the way. Im stuck.
Hi.
Im having a same problem with my Transformer. Its a week old B60 and its reboots probably 50 times a day and give me log files.
Also im using Honeycomb 3.2
I really want to find out what is going on
i guess its a hardware issue or something.
i'm going to give back my TF today and take back a new one.
if i get same errors, i'll let you know.
I posted a workaround that helps immensely for rooted tablets somewhere around here. I can't find it tonight, but it's in one of the other 'random reboot' threads.
sassafras
sassafras_ -
Did you ever find anything with this issue? I am on my second TF and it is exhibiting the same random reboot while sleeping issue as the first. I know you have a post on another thread indicating how to tell the kernel to ignore "oops" conditions - have you received any feedback on how that is working? I assume this requires root access, I haven't yet rooted my device.
I have collected a few ramdump log files, but as of now only one out of 6 shows a kernel panic. I am new to Android, and I am trying to make sense of the dump logs. It appears that these dumps are maintained in a ring buffer, so the last entries are usually somewhere in the middle, is that correct? All of them also have some garbage at the end, but I assume that is just another effect of the ring buffer strategy.
Like I said, I am new to Android, but I am a long time embedded and real-time programmer, and pretty handy in Linux. It seems to me that the log files aren't providing enough information, but I'm not sure how to debug kernel/system crashes in Android. If anyone could point me in the right direction of where I should look next to get more information on these crashes, perhaps we could get to the bottom of this problem.
From what I can tell via the logs, when the TF is sleeping, it wakes up from time to time for various reasons, then suspends when it is done. It looks like it is during this wake/suspend cycle that something occasionally goes wrong and causes the tablet to reboot.
I am hoping that this is a software/firmware issue (or a hardware issue that can be worked-around with software), because I really like the TF platform and this issue makes keeping apps like IM or email running while it the device sleeps kinda iffy.
Any help from the awesome experts here at XDA would be greatly appreciated, and I look forward to learning more of the gory details and inner workings of Android.
I have had the same issues. Configuring the kernel to ignore oops only helped a bit. The tf would still freeze in standby eventually (once a day or so). My supplier (i.e. not Asus) replaced it and my new tf (a SBK v2 one, unfortunately) has not rebooted once in 2+ weeks. So my guess is that it was a hardware issue (memory, something not coming out of backup mode properly, ...?). Not sure if one could work-around it in software.
Now, this was probably not very helpful but I thought I'd share my experience here. And possibly my tf suffered from an entirely different defect, although the symptoms were the same (ramdump logs from random reboots in standby, independent from wifi on/off, sync on/off, and lots of other settings I tried).
flipflipflip -
Thanks for your reply! I was hoping that it wasn't a hardware issue, and since I got two in a row with the identical problem I was thinking that maybe a software fix could get around it. After reading about your experience, I went ahead and returned it and ordered another one from a different source. Hopefully the third time's a charm!
I'm keeping my fingers crossed that this one is not an SBK v2, but I'll be happy just to have one without sleep-apnea!
This did give me a chance to load up ADB and poke around a bit under the hood of the last one, so if nothing else it is a learning experience. Hopefully I will have something to contribute to the community once I get my hands on a working device.
I know it's been a while (had a big work-related headache), but just wanted to post and let people know that I finally received a TF101 (B50!!) that seems to be working just fine - so I guess it was just a combination of bad luck and a hardware issue after all.
The only issue I have now is that sometimes when it is sleeping, it loses its internet connection (it still seems to be connected to the AP) - but I think I can work around that.
Cheers!

[Q] Galaxy Ace (S5830i) headache with stock email deletion

HI guys, I'm hoping you can help me with a problem that's led me to start threatening my galaxy ace (S5830i) with a hammer.
Actually it's not the phone's fault it's purely my own stupidity, but none-the-less I'm here for help because I've spent all day and night trawling the net, trying to figure out how to proceed to resolve my issue on my own but I simply cannot make sense of the conflicting information I'm finding.
I promise you thing thing if nothing else, I have tried my very best to read around a hundred other forums, pages, and how 'to's but I'm finding that I have no resolution that I can work with because either:
- The tutorials turned out to be for the S5830 - not the i model - when I got to the forum
- The youtube videos all seem to be spoken in accents I cannot understand or not explained clearly, or are too technical
- Links I go to to get apk files etc are broken, wrong or leading me up another path I cannot follow
- Software does NOT look on my screen as it does on tutorials or websites (SDK for example)
- The people explaining the resolution type with such poor English I cannot understand what they're actually saying
- The solutions that work for others are too technical or advanced for me to understand and I'm finding it difficult to learn as I go (apart frm the root instructions which I found quite easy)
Anyway, I'll start at the beginning:
I have a samsung galaxy ace (S5830i) running:
- Gingerbread 2.3.6
- Baseband version S5830iXXLK1
- Kernel version 2.6.35.7
- Build number GINGERBREAD.XXLK3
I've already rooted it so I have superuser access, and I managed that perfectly well on my own
I installed titanium backup and somehow I managed to uninstall the stock email that comes with the phone. I think this is my problem because I now cannot download anything from google play, nor can I add a new gmail account to do so, so I'm stuck in no mans land not able to use googleplay (because my gmail account is now missing from my phone) nor can I seem to figure out how to get th apk file directly into the phone so that I can start fresh.
I'm also absolutely stuck on how to flash the phone and start again because nothing I seem to read is explaining it in simple clear terms that a layman can understand. When I do find a simple explanation, I find it's only for the non 'i' version of the phone, or if I find a simple instruction it's zip files for the rom do not contain all the files I need to use with odin v1.5
Also, there are conflicting explanations on flashing the rom on different forums/sites so I dare not use one over the other because another one contradicts it. I do not want to ruin my phone as right now it still basically works for now as a phone.
In my phone menu, the gmail icon is still there, just not the icon/app that said "email". The icon is now missing from my menus and with it there is now no way to use the play services without a gmail account on the phone.
When I click the gmail icon, it stats to open and then just shuts off quickly, not opening gmail, so I'm pretty sure all this is due to me deleting the email app using titanium backup.
Make sense?
What I'd really be grateful for is if on of you guys could help me out and explain in very simple terms what I need to do to either install the apk directly (preferred) so that I can add a gmail account to the phone and get access to google play again, or failing that a simple how to flash the rom with stock gingerbread, together with links to software that's known to be bonafide.
I am literally being driven mad going around in circles on forums and sites to keep going back to square one.
Any help will be very gratefully received. Or I'm afraid this may mean I'm going to smash my new phone int a wall and never use a smartphone again, because obviously I'm too stupid to play around with them on my own.
I really appreciate your help if someone would be able to invest a little time here.
Thanks very much for your time, guys
Jobeeey
additional info
Right, these are the instructions I found on this forum, but I'm unclear if I'm approaching this right..
Flashing s5830i with Odin v1.85
1.Turn off the phone and put it in Download mode by pressing Power+Volume Up+volume down.
2.Open Odin v1.85.Run as Administrator!.
3.Put the files in Odin and don't touch the settings
4.If it's a one-file firmware put it in PDA section.
If it's multiple put the files in the correct section.
5.Click start and don't touch the phone!Don't turn off computer and don't unplug the phone!It will reboot automatically and the first boot will take some time,so don't panic!
Click to expand...
Click to collapse
I've found a rom (which is a single file) and if I'm reading this right I place that in the PDA section of Odin after installing the usb drivers onto my pc (done that and windows recognizes my phone in the sense that it isn't now hassling me for drivers every two seconds).
Ok.. so I seem to have got the correct rom for my specific ace model.. and the instructions seem to be that I now:
1) Connect usb cable
2) Boot my phone into download mode (I can do that I think).. but at what point do I press vol down to download a new os.. before or after pressing start in Odin?
3) Open Odin and add file as in my attached screenshot (I can do that)
4) Click 'start' in Odin
5) Wait for my phone to reboot
And that should be job done, the phone should be flashed with the stock rom again and that should get me back on track, right? Or am I about to screw up my phone and ruin it even further?
Thanks for reading. I hope someone can advise if I'm doing this right as I've seen other forums say that I should tick the 'Re-partition' box, and other that say I shouldn't, and this one says nothing about it at all.
This is one of the tings that's confusing me, and once I'm now flashing a phone for the first time it's flippin scary to do it on my lonesome!
This is what I mean..
I've just tested going into download mode with odin ready, and the phone gets there (vol up+down + power on).. but each time it gets into download mode it seems to disconnect from odin and no com port is open. I get the windows device disconnected/connected beeping and the connection seems to sever.
What the Fffff...
This is exactly what I'm talking about.. nothing seems to be working like it's meant to be and I'm getting nowhere with any instructions I can find after god knows how many hours researching this.
:crying:
update (lol)
Mornin all,
So, just in case anyone finds this useful..
The flashing problem is kind of irrelevant now because:
A) Odin (tried several versions) simply will not stay connected to my phone when it boots into download mode, and having checked many tutorials for this it sees that this is a problem some of us cannot get past.
Anyway, one of the methods to resolve this was to wipe the cache and clear all data etc, which I did, and now my phone is stuck on the "pres the android" screen, and my phone will no longer get past that. Tried pressing clockwise in all four corners but still nothing.
No probs.. so we move on to a new step of trying to split the roms via cygwin, but guess what? Every single time I try to download the cygwin files, that freezes at about 98% and will not download, no matter which mirror I select.
So, this is what I call a curse that isn't going to be lifted by me no matter hat. It's not not meant to be.
Therefore, what I'm going to do is take it to a local shop that unlocks mobiles and give it to them to flash back to stock rom for me.
If that doesn't work, do you know what I'm gonna do?
Nothing. Because there's nothing you can do when the processes do not follow the same progress as they do in the tutorials.
I hope other novice S5830i users save themselves all his time and trouble and don't bother following the same process and become locked out of their phone at the touch android screen.
Update
Yipee,
Right, I stumbled across a solution that worked for me.
What I did was get my 2gb msd card that came with the phone and slapped MindCR v1.0.12 on the card and whacked that in my phone (this bypassed not being able to get a new rom on the sd card as it wasn't unmounted before the crash, so my pc wouldn't recognise the date to put it on via the pc).
Then I updated the rom from that 2gb card (vol up + menu + power to get into recovery mode) and it took it a few minutes to update the firmware and give me back the full use of my phone, and with a shiny new os on it. Whoop!
I didn't bother with CWM as I'd forgotten to add it before flashing, but it worked none-the-less and I'm now back in business (wiped it manually).
As it turned out this version of MindCR works really well so far as I can tell. I realise there are updated roms now but I've come to the conclusion after the scare I had that if you're not entirely sure what you're doing, it's best to leave it alone if it ain't broke.
SO.. now I have a phone with what seems to be a better os than the stock and less bloatware on it, no phone problems I can see after thorough testing... and from what I can tell it turned out to be better than it was before the disaster.
And I learned a bit in the process. Like for example, don't feck around removing apps from smartphones with titanium unless you've backed them up and you're prepared to stress out for over 20hrs wondering what to do about it.
And, also, don't expect much help from a forum because you may not always get it. << That' not a dig at xda by the way. It's just a BIG forum so your threads may not be seen by the right person before they get buried in past pages.
Hope my little journey helps another unsuspecting S5830i user who comes across the thread.

[Q] Can someone clever interpret my Last_KMSG file?

Hi, So I have been fighting the dreaded random reboots for the last few weeks and despite factory resetting and loading a new ROM etc. I can't get to the bottom of it.
It only seems to happen when not connected to Wifi, when I am out and about and strangely most commonly when I am out jogging.
I was thinking it was something to do with the phone's radio's just because it doesn't happen when I'm using it or when it's connected to Wifi but this is just a noob speculating.
Anyway, I found some instructions on how to pull a LAST_KMSG file and I have attached it from the reboot that happened this morning. Problem is I have no clue what I am looking at so I'm hoping one of you clever people can tell me what it means.
Thanks for your time and help.

Portable ADB ALL [ANDROID] devices

Have you ever needed to use ADB at a work PC or a location you could not "install" applications?
Unzip the attached file and click the RunMe.bat
I have tested this pulling logs, pushing/pulling files, flashing recovery, roms, and anything else I could think of.
I tested it on the M8 stock rom 5.0.2 but this is a generic file so it should be fine on most if not all android devices.
The idea came when I was at work and looking for a solution for a problem I had. I could not install anything on my work PC, so this came in handy, the only problem is that it was outdated, or seemed outdated for my needs.
find the zip file here https://www.androidfilehost.com/?fid=24052804347791558
This topic has been covered but is very outdated. I only found information from 2011 and 2013. The included information has since been updated by Google. I found it and included it, re-zipped it and now it is here for you to enjoy.
Thanks
to @Kickface, (where I first found this solution) wherever you went and any others who have created a truly portable (not minimal) solution to using ADB without installing anything.
dopy25 said:
Have you ever needed to use ADB at a work PC or a location you could not "install" applications?
Unzip the attached file and click the RunMe.bat
I have tested this pulling logs, pushing/pulling files, flashing recovery, roms, and anything else I could think of.
I tested it on the M8 stock rom 5.0.2 but this is a generic file so it should be fine on most if not all android devices.
The idea came when I was at work and looking for a solution for a problem I had. I could not install anything on my work PC, so this came in handy, the only problem is that it was outdated, or seemed outdated for my needs.
find the zip file here https://www.androidfilehost.com/?fid=24052804347791558
This topic has been covered but is very outdated. I only found information from 2011 and 2013. The included information has since been updated by Google. I found it and included it, re-zipped it and now it is here for you to enjoy.
Thanks
to @Kickface, (where I first found this solution) wherever you went and any others who have created a truly portable (not minimal) solution to using ADB without installing anything.
Click to expand...
Click to collapse
OMGGGGG this just may solve all my problems I had my personal PC but couldn't get HTC sync manager to connect...The only other PC's I have access to are either desktop @ office or my work "administrator password protected" laptop... TY, TY, TY in advance if this works!!!!
MAJOR PROBLEM!!!! Plz tell me someone can help??
M-FayeHTC said:
OMGGGGG this just may solve all my problems I had my personal PC but couldn't get HTC sync manager to connect...The only other PC's I have access to are either desktop @ office or my work "administrator password protected" laptop... TY, TY, TY in advance if this works!!!!
Click to expand...
Click to collapse
I know this is totally off topic, I'll report myself for it later....
So, I installed the zip file onto my work PC, a DELL Inspiron laptop running Windows 7 professional (I really cannot get too much more info about it now) sorry. My nooby butt just went and downloaded the file not checking the MD5 :crying: Totally a dumb thing a NOOBY would do. It started to get late & I had to get ready to go to work. I know I had the command prompt screen (Black box) running and I then left the computer. 8 hr's later I come home from work and the computer is locked as normal, I to proceed entering Ctrl+Alt+Delete combination as usual & NOTHING (panic setting in)!! I was concerned since it was frozen from something I done, also I didn't want to loose all the work I gathered that night prior (is the very least of my worries now)... I took out the battery to reset the computer, again like a dummy, I started Windows normally ignoring the other "safe mode, etc" options. I click on windows Chrome, NOTHING! Not even an option to open the program/app. Okay, I'm really panicking now WTH did I do??? I knew I did something wrong, so I reset the computer by battery again, put it in "Safe Mode" which did absolutely nothing as I couldn't "open desktop gadgets in safe mode". Now, I restarted the computer from the start menu... Started up completely fine, I have access to everything EXCEPT Chrome, Internet Explorer, etc. anything that is browser related has the administrator shield on the icon. However, I still cannot even click on the icon to run as an administrator even if I had the password!?!?
Is there any possible hope to uninstall that file and just maybe it'll go back to normal??? I cannot re-install Chrome or Internet Explorer due to the darn administrator rights!!!
I've searched to the ends of the earth since last night trying to find a solution, this is my last ditch effort resort for any possible suggestions to point me in the right direction. Luckily my friend was kind enough to lend me his laptop and my phone is in proper working order:angel: If I tell my IT guy what happened, I'll be in huge trouble, going on the 2nd laptop destroyed, 1st time really wasn't my fault, just saying so u don't think I'm continuously reckless.
Any help as always is greatly appreciated! Hoping someone has had this happen maybe:fingers-crossed: and just a slight point in the right direction (link, website, specific thread on forum) would b awesome?? Again, apologies on the "off-topic" content, I don't know what else to do & I feel as though XDA is THE ABSOLUTE BEST forum site for any Android help, apps, devs research, roms, etc. Thx in Advance!!
M-FayeHTC said:
I know this is totally off topic, I'll report myself for it later....
So, I installed the zip file onto my work PC, a DELL Inspiron laptop running Windows 7 professional (I really cannot get too much more info about it now) sorry. My nooby butt just went and downloaded the file not checking the MD5 :crying: Totally a dumb thing a NOOBY would do. It started to get late & I had to get ready to go to work. I know I had the command prompt screen (Black box) running and I then left the computer. 8 hr's later I come home from work and the computer is locked as normal, I to proceed entering Ctrl+Alt+Delete combination as usual & NOTHING (panic setting in)!! I was concerned since it was frozen from something I done, also I didn't want to loose all the work I gathered that night prior (is the very least of my worries now)... I took out the battery to reset the computer, again like a dummy, I started Windows normally ignoring the other "safe mode, etc" options. I click on windows Chrome, NOTHING! Not even an option to open the program/app. Okay, I'm really panicking now WTH did I do??? I knew I did something wrong, so I reset the computer by battery again, put it in "Safe Mode" which did absolutely nothing as I couldn't "open desktop gadgets in safe mode". Now, I restarted the computer from the start menu... Started up completely fine, I have access to everything EXCEPT Chrome, Internet Explorer, etc. anything that is browser related has the administrator shield on the icon. However, I still cannot even click on the icon to run as an administrator even if I had the password!?!?
Is there any possible hope to uninstall that file and just maybe it'll go back to normal??? I cannot re-install Chrome or Internet Explorer due to the darn administrator rights!!!
I've searched to the ends of the earth since last night trying to find a solution, this is my last ditch effort resort for any possible suggestions to point me in the right direction. Luckily my friend was kind enough to lend me his laptop and my phone is in proper working order:angel: If I tell my IT guy what happened, I'll be in huge trouble, going on the 2nd laptop destroyed, 1st time really wasn't my fault, just saying so u don't think I'm continuously reckless.
Any help as always is greatly appreciated! Hoping someone has had this happen maybe:fingers-crossed: and just a slight point in the right direction (link, website, specific thread on forum) would b awesome?? Again, apologies on the "off-topic" content, I don't know what else to do & I feel as though XDA is THE ABSOLUTE BEST forum site for any Android help, apps, devs research, roms, etc. Thx in Advance!!
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I can tell you that it's not related to the files because I use them on my work PC all the time. I am working 10 hours days, 6 days a week. So the only time I can do anything out of the ordinary on my phone, it has to be at work.
That being said, have you tried system restore? I'm not sure if that requires admin rights, it might. On another note, tell the IT guy your internet explorer just stopped working, they love that. Because seriously, it's unrelated. The most he will do is uninstall and reinstall IE/Chrome. If that doesn't fix it, a system restore should. If that still does not, there is something off with the settings for internet access (I've seen that before). But if you are saying there is a shield/lock over an icon, that's new to me.
Also, I can install chrome at my work. It usually does not require admin rights, that and Firefox. There are also many portable browsers you can download from another PC and copy the zip file to the laptop, and run the app. Just search portable browser. At least this will help determine if the browsers installed got locked or if there is a network setting being blocked.
Let me know how it goes. This IS a bit off topic, but let's figure out what's wrong publicly so the mods can see there is nothing wrong with the zip I posted and then we can have our posts removed.
dopy25 said:
[/HIDE]
I can tell you that it's not related to the files because I use them on my work PC all the time. I am working 10 hours days, 6 days a week. So the only time I can do anything out of the ordinary on my phone, it has to be at work.
That being said, have you tried system restore? I'm not sure if that requires admin rights, it might. On another note, tell the IT guy your internet explorer just stopped working, they love that. Because seriously, it's unrelated. The most he will do is uninstall and reinstall IE/Chrome. If that doesn't fix it, a system restore should. If that still does not, there is something off with the settings for internet access (I've seen that before). But if you are saying there is a shield/lock over an icon, that's new to me.
Also, I can install chrome at my work. It usually does not require admin rights, that and Firefox. There are also many portable browsers you can download from another PC and copy the zip file to the laptop, and run the app. Just search portable browser. At least this will help determine if the browsers installed got locked or if there is a network setting being blocked.
Let me know how it goes. This IS a bit off topic, but let's figure out what's wrong publicly so the mods can see there is nothing wrong with the zip I posted and then we can have our posts removed.
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Thanks for getting back to me, I appreciate it.
I'm glad to hear that it's not the file bc I cannot uninstall that regardless. We do have crazy blocks on all the computers at my work. I'm pretty sure it has to do with the sensitive information we have (a drug tx center so everyone's personal info is in our database). We can't even update the time on our computers, I have no clue why. I asked him once, he said something about giving that permission would open up another way to bypass security (I can't remember exactly).
This is my laptop, I never even bother bringing into work because I work so much from home. For example my login at the office has updated twice when at home it's still my old login password. The computer is physically in bad shape (it's been used & abused for sure) I'd prefer not to the bring it in for him to see so I plan on waiting to Friday night (IF ALL ELSE FAILS) and txtg him saying I absolutely need to work & see if he will do troubleshoot remote access! I hope that doesn't sound too horrible :-/
As I was typing this I just received an email to restart all workstations due to updates/ changes to the server done this weekend... Hmmmm it could totally be bc of this!!!!! Fingers crossed. I may just have to bring it in let it connect to the local server reset it, and bam good to go If not due to this I can almost guarantee it's the internet settings that I don't have access to!! But the portable browser should work...
I will still try all of your suggestions once I get home this afternoon and report back to you ASAP!!
Luckily I have my friends laptop to borrow & Dell had some good deals on laptops last night so I ordered a really nice one since I really need a personal computer again. Which I will also get an expense check for (bonus)!! But, won't arrive until 3/16. Until then I do have access to extra pc's here I could always swap it out, but I don't want to be scrutinized or punished for being sneaky, it's really not my character...
Again, I appreciate your input. Also, totally agreed on the "off-topic resolution" first and then delete our posts...
Thanks Again!
Yeah, I cannot get through the security on it.
When I look at the properties or try to repair Chrome or IE, it has an incorrect path, totally crazy looking.
\\localhost\C$\os(c\Users\mludford.....
I'm currently downloading a zip for a standalone browser. Hopefully that'll work...
This thread in general is totally crazy too, it looks like I replied like 3 or 4 times, I DID NOT :/ I tried twice & it told me that I didn't have access to the post, with a grey button over my original post you replied to, saying "Spoiler"!?! Very strange....
M-FayeHTC said:
When I look at the properties or try to repair Chrome or IE, it has an incorrect path, totally crazy looking.
\\localhost\C$\os(c\Users\mludford.....
I'm currently downloading a zip for a standalone browser. Hopefully that'll work...
This thread in general is totally crazy too, it looks like I replied like 3 or 4 times, I DID NOT :/ I tried twice & it told me that I didn't have access to the post, with a grey button over my original post you replied to, saying "Spoiler"!?! Very strange....
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Needless to say it's not the settings or anything with the computer as I took it into work for it to "register" & update to the network settings... Nothing! So, I'm trying the above to see if I can't get around it. Thanks Again

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