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In need of repair

Hey guys, my screen has a huge crack. It appears to be behind the actual glass though.
Its a refurbished phone, and its not under my name, the best I can find is like $180 to repair, if not more.
What can I do? Any services here? Running out of options....
Thank you for your reply

mikeDCMDVA said:
Hey guys, my screen has a huge crack. It appears to be behind the actual glass though.
Its a refurbished phone, and its not under my name, the best I can find is like $180 to repair, if not more.
What can I do? Any services here? Running out of options....
Thank you for your reply
Click to expand...
Click to collapse
Your best option is to get a new screen off ebay and isntall it yourself. The avg price is about 150$ atm but has been as low as 80$.
There are quite a few videos (mobile tech video has one I believe) on how to do it.

I know this link isn't helpful to you now, I post it to show that occasionally a good price shows up for a captivate screen and digitizer.
~cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320684839256&ssPageName=STRK:MEWNX:IT~
I bought this a few weeks ago for my wife's captivate, and it was pretty easy to install with the help of some youtube videos.
This is the cheapest I can find today:
~cgi.ebay.com/LCD-Touch-Digitizer-Screen-AT-T-SAMSUNG-CAPTIVATE-i897-/260771750264?pt=LH_DefaultDomain_0&hash=item3cb7352178~

**** kall. Att said that u lost the phone and they will send u a new 1 that's what I did and just pay those 125 deductible.
Sent from my GT-I9000 using XDA Premium App

Thanks for the reference guys. PM sent I actually do them for a little more than the cost of the assembly. I do the full digitizer/lcd for a professional repair with OEM parts.

real-original neoprene pouch

hi all.
i'm looking for the real one, the original, the authentic one.
i already tried on ebay but they all are, at best, just close to the original quality...
i contacted htc europe and htc america but both said they don't know anything about the pouch
i finally read google forums but we all know that it is not so easy to get a google answer...
sorry but... who built it?
sources and links are appreciated,
thanks...

A friend of mine recently got the original pouch from HTC USA for free...

craigacgomez said:
A friend of mine recently got the original pouch from HTC USA for free...
Click to expand...
Click to collapse
well, lucky man.
i wrote the htc support via their website form but... nothing to do.
these are two of their answers:
I will be more than happy to assist you with this issue. What I can suggest for you to do is Contact our Accessories Line at 1-888-716-3594 as well as going to the website shopamerica.htc.com and also htcdepot.com to furhter your search on the right case as these are both great accessories sites. I hope this information proves helpful and resolves your inquiry regarding finding a case on your phone. Please feel free to contact us again if you have any further questions.
Click to expand...
Click to collapse
Thank you for your prompt response. Unfortunately, HTC does not manufacture any accessories for our devices. They are all made by third party companies. Therefore, we have no way of knowing exactly which neoprene case you are referring to or who makes it. You would need to know the manufacturer of that case and check their site to see if it is still in production. However, here are some additional sites that you can check. Your best option might be the Amazon link as they have the largest number of resellers linked to their site. Shop America - http://www.shopamerica.htc.com/homebrands/index.htm Amazon.com - http://www.amazon.com/cell-phones-s...b/181-6435952-2642542?ie=UTF8&node=2335752011 Expansys - http://www.expansys-usa.com/ HTC Depot - http://www.htcdepot.com/ DayDeal - http://www.daydeal.com/home.php?cat=5452 NOTE : We do not recommend purchasing accessories from online auction sites, or little known resellers outside of the US and Canada. We deeply regret any inconvenience this may cause you, and we hope that you are able to locate the case you need from one of these sites. As always, we are here to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, or by phone at 1-866-449-8358.
Click to expand...
Click to collapse
could you ask him what did he do?
thanks...

When I was still under the 1 year warranty that comes for free from HTC, i called inquiring about my phone. I then asked if they sold oem headphones & pouch, he replied with they're covered too. He sent me new pair of headphones and pouch.

thatguyzx said:
When I was still under the 1 year warranty that comes for free from HTC, i called inquiring about my phone. I then asked if they sold oem headphones & pouch, he replied with they're covered too. He sent me new pair of headphones and pouch.
Click to expand...
Click to collapse
well, i would also be willing to pay for it...

I called HTC in the first week of January 2011 and managed to get a new battery cover and battery just as my warranty expired. But they claimed they were totally out of pouches and redirected me to the accessories phone line and web site. The original pouch is not on that site. My pouch is getting seriously shredded up... so sad.

People actually use those?
I think I put my phone in it on day 1, put the pouch back in the box and never looked at it again.

I just tried the 1 888 216 4736 line (which BTW has been taken down from HTC's site) and went to the warranty department. I explained that I was looking for this specific accessory which did not seem to be on sale anywhere, and which came in the box with my now out-of-warranty phone.
She put me on hold for a little while, and eventually did say that the pouch was available to be sent out as a replacement. I was willing to pay for it due to my warranty being over, but she said that didn't seem to come up on any of the screens she saw. So now I have an order number and a replacement is supposed to arrive. I'll let you know if it ever shows up!
I wonder if it's stretchy enough that it'd fit over an HTC Sensation with some coaxing.

GldRush98 said:
People actually use those?
I think I put my phone in it on day 1, put the pouch back in the box and never looked at it again.
Click to expand...
Click to collapse
if so... i would book for it
cmstlist said:
I just tried the 1 888 216 4736 line (which BTW has been taken down from HTC's site) and went to the warranty department. I explained that I was looking for this specific accessory which did not seem to be on sale anywhere, and which came in the box with my now out-of-warranty phone.
She put me on hold for a little while, and eventually did say that the pouch was available to be sent out as a replacement. I was willing to pay for it due to my warranty being over, but she said that didn't seem to come up on any of the screens she saw. So now I have an order number and a replacement is supposed to arrive. I'll let you know if it ever shows up!
I wonder if it's stretchy enough that it'd fit over an HTC Sensation with some coaxing.
Click to expand...
Click to collapse
should we read that phoning is different than contacting them via email? interesting...
please keep us updated, thanks.

GldRush98 said:
People actually use those?
I think I put my phone in it on day 1, put the pouch back in the box and never looked at it again.
Click to expand...
Click to collapse
Lol yeah I can see why... its a bit geeky to say the least and can be a bit annoying to use.
On the other hand I DO use my everyday since I got the phone (only got my N1 this January though (a bit outdated then I know)) and its brilliant! Keeps the phone really well protected from drops and scratching! Honestly if you still have yours and don't use another case anyway I would highly recommend using it!

I use mine more now than I ever have. I've had two otterbox cases break on me and I don't feel like dishing out the money to buy a new one, so I've just been using the pouch that came with the phone.

Here's one I found on eBay...
http://cgi.ebay.com/New-Original-Ne...ccessories&hash=item3363efd4b5#ht_2248wt_1163
Mine has never been out of the box, but I might be tempted to sell it if they're going for $100!

My replacement arrived from HTC! The part number on the packing slip is 70H00221-00M, for what it's worth.
Sent from my Nexus One using Tapatalk

cmstlist said:
My replacement arrived from HTC! The part number on the packing slip is 70H00221-00M, for what it's worth.
Sent from my Nexus One using Tapatalk
Click to expand...
Click to collapse
interesting, via email they don't know what we are asking about and via phone they send it for free!
is there any plausible explanation?

[Q] looking to buy Oem back batter cover from someone for an experiment!!!!!!

Since alot of people has used the warranty to get a new back cover because they did like the color that came with their or they just wanted to have two of them for whatever reason. I call HTC and they are on back order, I am looking for a back cover to do an experiment. I am will to pay you for the back cover and shipping. (please dont try to rip me off) Furthermore if you help me out I will give credit to you for the success of my experiment as well, maybe give one of final product of my experiment for free!!! If your willing to help please message me on here, and I will contact you. Thank you for your time!!!!

hjkl;' why no delete?

I can sell you mine for 18 shipped.
Sent from my HTC Sensation Z710e using XDA App

All black would been so sweet

no color it not a color change
no color it not a color change, but I hope if this experiment goes it will help solve sensation user problems alot!!! And maybe start a tend that we long been looking for!!!

Hey I don't mean to steal the show from you Soccer, but once you're all taken care of, would you mind letting us know? I'd like to try to grab an extra case from someone as well for my own purposes, just don't want to infringe.
Sent from my HTC-Z710a using XDA App

For those that don't mind paying the extra pennies, I was actually pointed to these folks by HTC, they have a canadian, american, UK, etc. sites... all over really.
This is linked from the Canada site.
http://www.expansys.ca/htc-sensation-battery-cover-carbon-grey-220832/
Back cover.

Mystik said:
For those that don't mind paying the extra pennies, I was actually pointed to these folks by HTC, they have a canadian, american, UK, etc. sites... all over really.
This is linked from the Canada site.
http://www.expansys.ca/htc-sensation-battery-cover-carbon-grey-220832/
Back cover.
Click to expand...
Click to collapse
That's not an HTC Sensation Battery cover...

Replacement Back Cover
You can call HTC directly and they will send you one back cover for $35.
Shipping is free.
I currently have a back cover that I want to try something with. I just haven't gotten around to it yet.

That's not what it looked like when I first linked it... Wtf?
Sent from my HTC-Z710a using XDA App
EDIT: ok, this is weird, because the small picture is wrong, but if you click on it to enlarge it, it's correct.... wth.

enjoijams said:
You can call HTC directly and they will send you one back cover for $35.
Shipping is free.
I currently have a back cover that I want to try something with. I just haven't gotten around to it yet.
Click to expand...
Click to collapse
I'm going to quote HTC for this...
"Unfortunately, HTC does not sell anything to customers directly, be that phones , accessories, or parts for our devices."
-HTC CS Rep Jamie, via email.

Call HTC and tell them your back cover broke. They will send one for free. All accessories to include battery cover will be replaced once per item within first year under warranty.
Sent from my HTC Sensation 4G using XDA Premium App

s0cc3rstud said:
no color it not a color change, but I hope if this experiment goes it will help solve sensation user problems alot!!! And maybe start a tend that we long been looking for!!!
Click to expand...
Click to collapse
What user problems are you referring to?

I have an extra back cover i bought off someone then decided not to use its brand new PM me if anyone wants to buy it.

Constrabus said:
What user problems are you referring to?
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Click to collapse
Probably death grip
Swyped from my HTC Sensation

dubie76 said:
Call HTC and tell them your back cover broke. They will send one for free. All accessories to include battery cover will be replaced once per item within first year under warranty.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Thats what I did. My volume rocker fell out. So I called to get a replacement. They said it was under warranty and sent me a free replacement.
I also asked them what I should do if it happens again. They told me I would have to pay $35 dollars for each additional replacement.

hjkl;' why no delete?

Constrabus said:
What user problems are you referring to?
Click to expand...
Click to collapse
No problem, just testing out an experiment!!!

s0cc3rstud said:
No problem, just testing out an experiment!!!
Click to expand...
Click to collapse
I must admit I'm really curious what the experiment entails!
Sent from my HTC Sensation 4G using Tapatalk

hjkl;' why no delete?

[Q] I just broke my triumph's screen!

I know I messed up by not getting the 5 dollar insurance. I sure am pissed of at myself now. To make matters worse I purchased my triumph on Ebay. lol. Does any cellphone repair store deal with these phones already, I might have to check sometime this week But is there any website where maybe I can purchase a gorilla glass screen replacement. I would gladly take on the repair challenge myself. Thanks everyone! Hopefully someone can help and I would greatly appreciate it!
(Edit) A nice VM chick allowed me to get it insured, surprisingly I still had time. If anyone wants to ill open it up for sure when I receive my new one.... for science!!!

Not to rub salt in the wound but I seen a bigger screen and figured I'd be the first one to break it so I got the insurance. I got mine from Best Buy. Might be a dumb question but will VM warranty it?

I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.

Hey, do us a favor - take a photo of the broken screen and post it here!

JWhipple said:
Hey, do us a favor - take a photo of the broken screen and post it here!
Click to expand...
Click to collapse
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.

OUCH!~!!!!!!! Sorry man

jjuanml22 said:
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.
Click to expand...
Click to collapse
mod edit: Watch the language please. If you haven't got anything nice to say, don't say anything at all.

I thought I read somewhere that VM warrants their phones for a year, no matter where you buy them. I could be wrong, and it could be for manufacturer's defects only. I'll look for the link when I get home.
Sent from my MOTWX435KT using Tapatalk

From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.

llorn said:
From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.
Click to expand...
Click to collapse
Yeah...there it is. The worst that can happen is they laugh at you...but what have you got to lose at this point? Maybe they can at least ship you a heavily discounted one...you never know.

Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well

alex324us said:
Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well
Click to expand...
Click to collapse
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)

jjuanml22 said:
(Edit) A nice VM chick allowed me to get it insured, I'll just claim my phone was lost (To an epic accident lol).
Click to expand...
Click to collapse
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?

jjuanml22 said:
I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.
Click to expand...
Click to collapse
Not true. I bricked my optimus v. So iread into the wack tech deal and it covers power surges. So i threw it into the microwave for ten seconds...150 off my new triumph! (The plans for two years btw)
Sent from my MOTWX435KT using XDA App

JWhipple said:
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?
Click to expand...
Click to collapse
I just started paying for this phone this month, she said I still had another week left actually, Had I waited more she said she would not have been able to help me.

jjuanml22 said:
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)
Click to expand...
Click to collapse
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa

llorn said:
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa
Click to expand...
Click to collapse
I knew about the deductible beforehand though. Thanks the link really helped.
I love the xda community!

Does anyone still buy the captivate?

I'm new therefore not allowed to post in marketplace. I got 2 brand new in box.
Sent from my SAMSUNG-SGH-I897 using xda premium

Yes people do. I've actually wanted to get a second one for a while.
I am not amused by your phones performance

New ones in the box seem to go for around 300 on ebay still.

So i'll sell mine for $250 shipped. $475 for the pair. They are att&t. But also one of the easiest phones ever to unlock. I'm glad to do it for anyone that wants it done before shipping. At the moment they've never been out the box.
Sent from my SAMSUNG-SGH-I897 using xda premium

Ends said:
So i'll sell mine for $250 shipped. $475 for the pair. They are att&t. But also one of the easiest phones ever to unlock. I'm glad to do it for anyone that wants it done before shipping. At the moment they've never been out the box.
Sent from my SAMSUNG-SGH-I897 using xda premium
Click to expand...
Click to collapse
you are not a wealthy Nigerian prince are you?

erbsmokah said:
New ones in the box seem to go for around 300 on ebay still.
Click to expand...
Click to collapse
i'm getting screwed on the marketplace then....

mediumsteak said:
you are not a wealthy Nigerian prince are you?
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Click to collapse
Would it matter? I'm also open to trade. I'll gladly give them both away for an sgs2
Sent from my SAMSUNG-SGH-I897 using Tapatalk

I bet you would. Sgs2 on Amazon goes for about $550+. You said you would let them go for $475/pair. Yeah, I can see why you would do that.

Anyone that buys from this guy is a compete fool. No offense buddy, just looking out for the members. There's a reason u need a certain amount of posts to list in the market place. Lots of people getting ripped lately. Sorry buyers beware

mbc663 said:
Anyone that buys from this guy is a compete fool. No offense buddy, just looking out for the members. There's a reason u need a certain amount of posts to list in the market place. Lots of people getting ripped lately. Sorry buyers beware
Click to expand...
Click to collapse
Not sure how to respond. Because your absolutely correct. No one has any reason to trust me what so ever. And theres no way to change that. But my options are this or ebay. They have lost tons of value as it is because of the length of time I've had them. I'm sure I could get 500 on ebay, but by the time I pay their fee and paypal s fee for the money transfer and the shipping cost I might have 425 left. If you've sold on ebay then u know. And we all know what they cost so the thought of selling a brand new galaxy s for $212.50 seemed crazy. Wasn't sure what to do. I dont need the money but they'll be worth nothing if I continue to hold on to them. Its ok if u dont trust me.
Sent from my SAMSUNG-SGH-I897 using Tapatalk

Ends said:
Would it matter? I'm also open to trade. I'll gladly give them both away for an sgs2
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
Haha you clearly don't the joke.
wealthy nigerian prince scams are ebay scams

Originally Posted by Ends
Would it matter? I'm also open to trade. I'll gladly give them both away for an sgs2
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
Haha you clearly don't the joke.
wealthy nigerian prince scams are ebay scams
Click to expand...
Click to collapse
Ha. I didn't know. I'm sorry I came off wrong. I was just trying to get rid of a couple extra phones. I know nothing about "scamming". Can we just delete this post? Its went completely in the wrong direction. Maybe ebay was my best option. Irony was I never thought about selling them in the forum until I noticed the"marketplace"
Sent from my SAMSUNG-SGH-I897 using Tapatalk

Try Amazon.

Why not try Craigslist?

Just bought a second one for my wife. I'll keep these until the Galaxy Note has been out for a month or two. Loving that 5.3 inch SAMOLED. No reason to go to the SGS2 that I can see. It is awesome, but not that much better than the Captivate.
Sent from my Cappy using Swype and my finger.

OwenW71 said:
Just bought a second one for my wife. I'll keep these until the Galaxy Note has been out for a month or two. Loving that 5.3 inch SAMOLED. No reason to go to the SGS2 that I can see. It is awesome, but not that much better than the Captivate.
Sent from my Cappy using Swype and my finger.
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Click to collapse
Its twice as good as the captivate
But seriously... since when is there a fee for using ebay? I have sold a ton of stuff on ebay and never had to pay any fees..

erbsmokah said:
Its twice as good as the captivate
But seriously... since when is there a fee for using ebay? I have sold a ton of stuff on ebay and never had to pay any fees..
Click to expand...
Click to collapse
Sure there is. I havnt sold in a couple years(another reason why I shy away, so much has changed) but i remember paying an extra .25 just to have a pic posted during search. Extra charges if you use alotta pictures. And the charge just to post, and the extra if you sell your item. Things of that sort. My accounts havnt been activated in a while. I went back to paypal the other day just to update that accout. New bank and such. Because i bought a few accesories for the captivate I use now. If the person thats interested perhaps lives in southern VA or northern NC maybe we could meet. I live on the line midway (Halifax County, VA) Or if there is someone you really trust on the forum I could send the item to the first. And when they get it they can let you know. Then I could recieve my payment. Of course it would have to be someone of high standing. I would hate to get ripped off myself. Just know I'm not here to scam anyone. I could take pics of the items if it helps. At least you'd know I actually have them. Beside a printout of this post so you know i didnt just copy a picture from the web. I'm trying here guys. I'm an honest person. I dont care if I sell them now. I guess now I'm just trying to build a little trust.

Post edited - You must post for sale items in the marketplace.

Does Anyone Have a cheap Captivate for sale
Looking for a captivate I dropped mine and screen is busted and digtizer is busted i think need them repair or another phone motherboard still good comes and makes sounds and recivec calls but can not see them.

deanod70 said:
Looking for a captivate I dropped mine and screen is busted and digtizer is busted i think need them repair or another phone motherboard still good comes and makes sounds and recivec calls but can not see them.
Click to expand...
Click to collapse
ive been selling bnib captivates in the marketplace for around 225 each. cheaper if bought in multiples..