I need to give credit where credit is due. I destroyed the SIM socket in my 1 week old "full priced" Infuse (bought new off eBay when I sold my iPhone). Ripped out 3 or 4 of the pins. I sent it back to Samsung for repair and the total cost was only $70.36 INCLUDING shipping in both directions. It seems they replaced the "PBA" board whatever that is. I was expecting a bill for $200+ but $70 was more than reasonable for damage I obviously created on my own.
I shipped it to them on 7/13 and it's on the way back on 7/28. I lost a week because they had to get the replacement part from Korea. All in all they were quick and very reasonable.
Related
Just curious, on how many people got insurance for thier phone.
I come from the school of; If "it" doesn't have moving parts no point in getting insurance. Feel free to chime in.
Accidentally voted "I've got insurance, thank goodness and it came in handy. where actually I'd like to vote "No insurance"
I have and its save my ass "loads" of times, The only hadset Ive not used the insurance for is my Touch Pro.
If it is really a $125 deductible as indicated in the other thread, then there's really no point. Phones depreciate so fast you could simply save the $$ yourself and purchase a phone IF you ever need to. I haven't needed to claim an insurance claim in 12 years. If I had paid for the insurance all that time I'd be out over $700 and still have to pay the deductible if I needed to make a claim.
never insure something you can afford to replace yourself
There is an alternative - read below:
I would purchase one for at most a year through the carrier. The deductables have really gotten high to justify anything over a year. Had the coverage years ago on a Nokia and you forget its on the bill! At the time there were deductables around 25 dollars - so people used the coverage to get a new phone every 8 months or whenever a better phone came out. Cost the insur cos a ton so they starting jacking the rates and restrictions.
Alternative:
I just bought a SquareTrade for two years for something like 35.00 with a coupon. Bought a brand new zero hour phone through Ebay (Best Buy Outlet) and qualified for a two year warranty. Has a zero deductable and basically will cover everything except for physical damage and theft. Basically they have a couple of warranties - one that covers damage but you have to purchase the phone I think from a nonEbay source. There is a deductable and it doesn't cover theft. With SquareTrade they will REFUND the purchase price if anything goes wrong that they can't fix. So if the keyboard craps out or there is a motherboard problem its covered. The only catch is you have to purchase the plan I think within 30 days of purchase.
Something goes wrong you send it in (they'll send a mailer and deduct postage) - if its worth a repair they'll fix it otherwise they credit your Paypal account within a couple of days after receiving it. From experience they do pay out - had a Razr that went bad after about a year (flex ribbon) and a TYTN I (motherboard, bad GSM errors). They paid out in full for both - no hassles. They will more than likely look for the water damage seal for activation - SO its not a good idea to crack open the phone and break the seal unless you have a source for replacment seals - they are available if you look.
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Read my thread about TMO's premium handset protection. It also covers malfunctions(warranty replacements)
http://forum.xda-developers.com/showthread.php?t=1135836
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Click to collapse
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
mycomputerisjunk said:
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
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It's $130.00 deductible for the Sensation.
[Q] How will CellPhone Providers or Insurance companies know if you opened your phone?
To better clarify : I have the Samsung Galaxy S3 32gb Pebble Blue from T-Mobile. Long story short phone screen cracked.
I called my insurance company thats with T-Mobile Asurion and received 3 replacements.
1st replacement on 1.14.13 Monday
2nd replacement on 1.15.13 Tuesday
3rd replacement on 1.16.13 Wednesday
HERES THE JUICY PART
I'M 16 YEARS OLD AND HIGHLY TECH SAVVY AND IT SEEMS THEY WERE TRYING TO SCAM ME! ALL 3 WERE LABELED WITH 32 GB STICKERS WITH THE IMEI UNDER WHERE THE BATTERY IS PLACED ON THE BACK OF THE PHONE. BUT!!!! WHEN I TURNED THEM ON!!! ALL 3 SAID TOTAL INTERNAL SPACE IS!!!! 11.95 GB!!!!
So my question in had is If I swapped out the motherboards of the working screen and my broken screen. HOW will they know I did it BESIDES the DIFFERENT IMEI # from the Motherboard and the back label on the Phone.
Please help me out fellow member. I have 12 Days remaining to returns these devices before I have to pay a fee but, If you guys can give me a answer that allows me to swap screen and be free then I can do as you instruct and return the phones. Thanks again.
Hi guys,
This is a question geared towards folks living in the US. I'm wondering if there is a 3rd party accidental insurance company that is "affordable" or "bang for your buck".
I recall for the Nexus 4 some people recommended Square Trade and looking at the website it is $125 for a 2 year contract with a $100 deductible.
Has anyone tried them/had experience with them?
Any other??
(Girlfriend dropped her N4 last month, butter fingers)
Thanks in advance. (and after)
Check with your credit card company. Most CC's offer an extended warranty, and accidental warranties that cover repair/replacement for certain periods of time. Most people aren't aware that their CC offers these benefits and wind up wasting money on "extended warranties" that don't give them any additional benefits, or incredibly minor benefits.
I've used the warranty process on one of my CC's when my mother dropped an iPad 2 I purchased for her 2 days after I gave it to her. Even though I purchased the iPad 2 through a 3rd party seller "used" on Amazon, they covered $250 worth of repair/replacement. Luckily for me, Apple charged $249 to repair the screen (I wound up paying about $16 in taxes). The entire refund process was very quick and painless.
danaconda1 said:
Check with your credit card company. Most CC's offer an extended warranty, and accidental warranties that cover repair/replacement for certain periods of time. Most people aren't aware that their CC offers these benefits and wind up wasting money on "extended warranties" that don't give them any additional benefits, or incredibly minor benefits.
I've used the warranty process on one of my CC's when my mother dropped an iPad 2 I purchased for her 2 days after I gave it to her. Even though I purchased the iPad 2 through a 3rd party seller "used" on Amazon, they covered $250 worth of repair/replacement. Luckily for me, Apple charged $249 to repair the screen (I wound up paying about $16 in taxes). The entire refund process was very quick and painless.
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Yes that was my first place to go to when I looked, unfortunately American Express, Discover, and Visa only cover 3 months from date of purchase. I'm looking for the life extent of the phone so perhaps 1-2 years
intekmdma said:
Yes that was my first place to go to when I looked, unfortunately American Express, Discover, and Visa only cover 3 months from date of purchase. I'm looking for the life extent of the phone so perhaps 1-2 years
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There are different types of coverage. My Visa card has a plan which covers the phone with a $25 deductible as long as I allow the monthly cell phone payments to be made automatically every month using that credit card. I don't know whether my coverage is that good because of the bank or because of Visa but I do know that my bank offers different types of Visa cards with different types of coverage so it could be that yours does as well.
lalec said:
There are different types of coverage. My Visa card has a plan which covers the phone with a $25 deductible as long as I allow the monthly cell phone payments to be made automatically every month using that credit card. I don't know whether my coverage is that good because of the bank or because of Visa but I do know that my bank offers different types of Visa cards with different types of coverage so it could be that yours does as well.
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I see, thanks for the information. I looked at my Wells Fargo credit card which has the same coverage as you, but I found out it's not covered with a pre-paid plan
Did you get insurance on your galaxy S5?
If so, which insurance did you choose and why?
I got the square trade insurance offered at Sam's Club for $99 w/ a $65 deductible. The thing that sold me on them is they don't send refurb phones. However they do not cover lost or stolen. I'm curious if I've made a good choice because I still have 27 days to get a full refund.
jlandry287 said:
Did you get insurance on your galaxy S5?
If so, which insurance did you choose and why?
I got the square trade insurance offered at Sam's Club for $99 w/ a $65 deductible. The thing that sold me on them is they don't send refurb phones. However they do not cover lost or stolen. I'm curious if I've made a good choice because I still have 27 days to get a full refund.
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Click to collapse
Sprint covers lost or stolen.
They used to replace phones under warranty (without T.E.P.) for $35.00 now it's $75.00
With T.E.P. and under warranty replacement is free (but could be a refurb).
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
How long is Sam's $99.00 warranty cover (a year)?
Best Buy is only a $1 cheaper/mo. Does not cover lost or stolen. Broken Screen is $150.00 deductible. Yikes.
I think Best Buy won't give you refurb either.
mswlogo said:
Sprint covers lost or stolen.
They used to replace phones under warranty (without T.E.P.) for $35.00 now it's $75.00
With T.E.P. and under warranty replacement is free (but could be a refurb).
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
How long is Sam's $99.00 warranty cover (a year)?
Best Buy is only a $1 cheaper/mo. Does not cover lost or stolen. Broken Screen is $150.00 deductible. Yikes.
I think Best Buy won't give you refurb either.
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The square trade warranty is for 2 years.
Are you sure that replacement is free? Last year w/ my S4 the screen got destroyed and I had to pay $190 just to get a new one. And Sprint told me they couldn't even help me, that I had to file a claim w/ an external company (Assurion I think). The phone I got was a refurb, which I was very angry with. I pay $190 for a REFURB?!
However, I do not like that square trade does not replace lost or stolen. Afterall, thieves today are more active than ever. They do offer an app, however that will locate your phone. But like any thief steals a phone and leaves it on.
mswlogo said:
Sprint covers lost or stolen.
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
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$200 deductible. We dropped our TEP on all our phones and are saving $60 a month. Insurance (for sure TEP) is a sucker's game and it took me forever to figure that out. $200 deductible plus $13 a month for TEP over 24 months??? Just buy a N5 brand new and you've saved money. We now have 2x S3's as backup phones we're hanging on to since they were such good phones in case we have to send back to Samsung for repair.
Take a look at the Wells Fargo credit card protection: https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/
It looks like pay your full bill for 3 months on their card and you are covered for no premium with a $25 deductible with a lot of small print. I just found out about it so I haven't hit my 3 months yet or made a claim to report my experience.
jlandry287 said:
The square trade warranty is for 2 years.
Are you sure that replacement is free? Last year w/ my S4 the screen got destroyed and I had to pay $190 just to get a new one. And Sprint told me they couldn't even help me, that I had to file a claim w/ an external company (Assurion I think). The phone I got was a refurb, which I was very angry with. I pay $190 for a REFURB?!
However, I do not like that square trade does not replace lost or stolen. Afterall, thieves today are more active than ever. They do offer an app, however that will locate your phone. But like any thief steals a phone and leaves it on.
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Well I just got a new M8 for free. Was past 14 days. Without T.E.P. He said it would have been $75.00
Broken screens might be different because that's not a manufacture warranty claim.
I had dropped buying T.E.P. as well for past few years until my M8 died and they said I still had time to add it and get replacement for free.
Got our phones thru costco,
Square Trade was $100 for 24 months with $50 deductible.
Sent from my Rooted Sprint GS5 SM-G900P
I use SquareTrade. Sprint TEP is simply too expensive.
Never have I thought about other insurance providers for the phone other than Asurion, but to cut the cost in half with others?
I've already had to pay a $200 deductible for a replacement, would be nice to not have to spend that much again...
Anyone already previously use companies like SquareTrade? What's your experience? Do they cover lost phones?