Dear All,
I would like to ask you for help. I’m new user to HTC Pro 7 and I encountered problem which I caused by myself. In fourth day of using the phone I dropped it to the ground. It works but it’s external esthetic if far from being perfect what makes me feel uncomfortable. The worse thing are scratches on the chrome screen surrounding. I brought it to the HTC’s service center to make cover replacement for which I will pay. The initial pricing was favourable – something like 50$ (parts+service) but then I received more detailed cost calculation of 150$! That’s ridiculous price taking into account that I bought it in Expansys for 290 euro.
My question is – is it really so complicated to replace this chrome screen surrounding? The price suggests that the LCD screen is probably necessary to be replaced. Really strange.
Thank you and kind regards,
Max
Related
Hi there, my Nexus 5 fell down on the screen yesterday and it broke throughout the entire screen. It fell from less than 1ft of height which is ridiculous as I had previous Samsung phones fall down from a higher distance and came out with bare scratches. What is my best repair solution? I hear taking it to LG is the best bet and that it costs about $150, does anybody have the accurate price for the screen repair and the shipping they charge for me to send it? I hear I send them the phone and then they run a diagnostic then reply back to me with a repair fee and ask me if they should go through with it, how is the payment made? Hope you guys can help out, thanks.
daLareid said:
Hi there, my Nexus 5 fell down on the screen yesterday and it broke throughout the entire screen. It fell from less than 1ft of height which is ridiculous as I had previous Samsung phones fall down from a higher distance and came out with bare scratches. What is my best repair solution? I hear taking it to LG is the best bet and that it costs about $150, does anybody have the accurate price for the screen repair and the shipping they charge for me to send it? I hear I send them the phone and then they run a diagnostic then reply back to me with a repair fee and ask me if they should go through with it, how is the payment made? Hope you guys can help out, thanks.
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I think you got it about right... That's pretty much how it works. Payment would be made with a credit card.
I'm sure someone who has more knowledge on dealing with LG or has had a screen replacement done already will chime in.
Personally I would just do it myself. The N5 is setup to be easily taken apart and have parts easily replaced.
Not to mention that you can get the parts cheaper than what the repair would cost you and the time involved in replacing it yourself will be much faster than the whole sending it in for a repair process.
Then again... You do whatever is more comfortable for you.
Take a look here for some reference - http://forum.xda-developers.com/google-nexus-5/general/how-to-fix-google-nexus-5-screen-t2542873
Nexus 5 Screen Replacement - Frame Exchange + Dis…: http://youtu.be/jQS618ayL5w
xdrc45 said:
I think you got it about right... That's pretty much how it works. Payment would be made with a credit card.
I'm sure someone who has more knowledge on dealing with LG or has had a screen replacement done already will chime in.
Personally I would just do it myself. The N5 is setup to be easily taken apart and have parts easily replaced.
Not to mention that you can get the parts cheaper than what the repair would cost you and the time involved in replacing it yourself will be much faster than the whole sending it in for a repair process.
Then again... You do whatever is more comfortable for you.
Take a look here for some reference - http://forum.xda-developers.com/google-nexus-5/general/how-to-fix-google-nexus-5-screen-t2542873
Nexus 5 Screen Replacement - Frame Exchange + Dis…: http://youtu.be/jQS618ayL5w
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Appreciate your reply, I did some digging around about a DIY repair and apparently the screens are going from 150 to over 200 usd, and from what I hear the repair from LG costs about 150 and you should get the original screen, I read that the ebay screens could be chinese fake and not good. Thanks for the tip though, I will wait for some more replies then decide which is my best course of action.
daLareid said:
Appreciate your reply, I did some digging around about a DIY repair and apparently the screens are going from 150 to over 200 usd, and from what I hear the repair from LG costs about 150 and you should get the original screen, I read that the ebay screens could be chinese fake and not good. Thanks for the tip though, I will wait for some more replies then decide which is my best course of action.
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i'm using ebay screen and it's still good quality. no dead pixel or defects. and it cost about 70$. if you want it with the whole frame, then it's 100$. plus it's not hard to open up the Nexus 5. everything is fit in there like legos. though you would be out of a warranty if you replace yourself.
Khant said:
i'm using ebay screen and it's still good quality. no dead pixel or defects. and it cost about 70$. if you want it with the whole frame, then it's 100$. plus it's not hard to open up the Nexus 5. everything is fit in there like legos. though you would be out of a warranty if you replace yourself.
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Mind linking me to the the $100 one please?
Hey,
I purchased a new screen for my nexus 5 as my old phone screen had cracked after dropping on concrete (god damn Flintstones). The screen was easy enough to fix but the quality was terrible. The colours were all off eg reds were faded, greens were dark and greys had a purple hue around it, and the matt feel of the original was black nexus 5 was not there, just a cheap plastic finish. I also forgot to add, the screen would only respond to touch once picked up. So yeah it was kinda terrible.
https://www.youtube.com/watch?v=dIxvxOvGg3Q
You can see from the video there screen was faulty.
I want to buy another screen when the ebay seller refunds me for this shoddy screen.
This screen cost me £80 from ebay and came with Screen, Digitizer and Plastic Frame. I want this to also be a warning to people when buying a new screen, you might get a duff one or poor build quality.
I'm not bothered how much it will cost, I just want it to work and look good. Does anybody have a link to a respectable and reliable source for an official screen with frame for my Nexus 5?
Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli
rohit25 said:
Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli
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wow its so cheap!
I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.
benj! said:
I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.
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only £120? They quoted me £160
Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.
benj! said:
Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.
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Weird. They haven't even seen the phone yet. Only the glass is broken and the screen is working.
Could you tell me to whom did you write? email etc? I would be ok with 105 for replacement.
No problem, I emailed [email protected] saying...
Hi there, I would like to enquire about the cost of replacing a cracked screen on an LG Nexus 5, please.
What is the expected turnaround?
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And they replied...
Thank you for your email, we can confirm that we are able to offer repair support on your google Nexus 5 and based on the information provided we estimate that the price for this repair will be £105.28 including delivery and processing charges. If you would like to send the faulty Google Nexus for repair please send to SBE LTD, Unit A2, Beaver Industrial estate, Beaver Road, Ashford, Kent, TN23 7SH. You will need to enclose a letter giving details of your name, return address, contact number and nature of the fault. We recommended that the package is sent via a traceable method, eg recorded or special delivery. The handset should be returned within 7-14 working days by Royal Mail Recorded Delivery.
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benj! said:
No problem, I emailed [email protected] saying...
And they replied...
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Same email address and I got -
Good afternoon,
The approximate cost for the repair to the front screen for an LGD821 (Nexus 5) would be £156.00 including UK shipping & VAT.
However, please note that this is only an estimate as we cannot guarantee the price until we have been able to assess the damage.
In order to book the repair, we will require the IMEI number of the handset. This can be found on the box your unit came in or by dialing *#06# from the handset (if possible). Alternatively this can be found on the sim tray. If you are still unable to obtain the IMEI number, please contact your network provider who may be able to assist.
If there is any further information you need or you would like to arrange a booking, you can contact us by calling 01233 277053.
Alternatively, please complete the details below and we will arrange a repair booking:
Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?
benj! said:
Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?
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Hahaah clumsy owners more likely. The screen prices are dropping from what I can see.
I've had my 32 gb black n5 from the play store basically since launch and now I've finally cracked the screen badly.
I'm off contract and on att in the US, what should I do?
I've been perfectly happy with stock Marshmellow on it but now I'm trying to decide if I should fix it or get something like a Oneplus3 or S7, etc.
I'm jaded having the purity of the nexus and the ease of swapping roms at a whim and the Samsung devices turn me off in regards to that. On the flip side the S7 etc would be a monthly add on to my bill vs spending a good $400+ up front.
Third option is invest my time and maybe $50ish on swapping an lcd/digitizer/glass combo and dealing with my beat up n5 and waiting for the upcoming Nexuses.
Thoughts/opinions?
PS 2x I've tried calling Google for the 1 time replacement thing you may have heard of for N5 owners, (google it), and so far they just send me to LG for a repair quote.
Yesterday i changed my N5 screen in just under 20 minutes, it is so easy i felt i did something wrong, because it shouldn't be this easy.
this is the video i used to understand the process https://www.youtube.com/watch?v=_xL4H6_tRoQ .
please be gentle when removing things and you will have your phone back.
Thanks for the particular vid link. If I can find a decent price for parts I'll take a crack at it. I've disassembled other phones before, just not my N5.
What parts did you buy, just the glass or more?
I recommend buying the lcd, frame, and glass as a preassembled unit. I purchased screens from aliexpress for around 40 usd. These screens aren't as bright as the original but they are quite good for the money.
Sounds good, I'd rather spend $40ish to keep my N5 alive. Nothing else out right now makes me want to jump ship. I can't believe some places want to charge people like $100+ for doing it for you.
Right now I'm perfectly happy running stock marshmallow on this thing. I've had so many ROMs on this and it does everything I need. I'm not ready to let go!
Thanks for the input everyone.
I did the same. Just bought the screen and frame for 34$ on ebay and brightness is good. Screen bleed at the top is visible. But until this year's nexus device releases in using this phone.
Sent from my Nexus 5 using Tapatalk
BTW a quick heads up, if you want to get a real screen replacement/one that isn't lower quality you should really go with etrade parts and supply co. They are suppliers for official phone repair shops, and also have an online store. http://www.etradesupply.com/lg-nexu...itizer-assembly-with-front-housing-21773.html That is probably what you want and its only 47 bucks atm, but there is shipping from them (and its expensive because they are used to bulk orders...again for shops.) There are definitely other places you can get them, but that is the only 100% reputable dealer I have found in the US so far. Also you can order the lower quality screens from them too for I think 40 dollars if you check the site,
Hey guys,
I have unfortunately managed to crack my U12+ screen during the first month of use, and since there is a general lack of spares online, I decided to send it for repair to the official european HTC service (CTDI Regenersis in Poland). They are asking for a bit over 300 Euros to repair the screen.
I would like to ask if someone has any experience on the same repair from the same service. Yes, I have heard the horror stories and I have also read the trustpilot reviews, but I would really like to have some personal insight. I am confortable in paying the service fee, as long as they return my phone with the same pristine condition I sent it in. I have used the official service in the past (red camera tint on the M7) and they made a poor job in reassembling the phone (screen gaps, sticky buttons, and my device returned with more scratches compared to what it had before), but I do not remember if it was the very same company in Poland.
Given the build of the device (glass edge all around) I think that I am not the only one in need of screen repair through the official service, so I hope that someone could share his/her experience. Do you think its a good idea? Or should I just go for a new device alltogether? (the U12+ can be found new for around 470 Euros)
Thanks in advance.
I am in United States (Atlanta), I needed a screen repair and could not get any reply from HTC after several emails, there is no phone contact listed that I could find.
I located a national repair service provider (Cellaris) that repaired the screen for 250USD (233 Euros). They had to order the screen from Korea, it took about 3 weeks to arrive. The repair was very well done and looks factory original. Cellaris stores are not "official" HTC service stores, but they seem to be very experienced in all cell phone repairs. The stores are located in malls, shopping centers, and in many Wal-Mart stores.
So to answer your question, if you find a good, experienced store, the repair should be like new.
Hi,
Attention anyway independent repairer! Europe (Belgium) HTCU11 replacement screen low sensitivity no longer worked. 300 €
-Back problem of sound and poorly glued screen! back to the repairman
-Repair 2, its ok trace of glue on the edges! After 15 days the edge of the screen degrades small cracks !!
I still think the HTC service is more likely to be better !!
I had a HTC10 internal platinum replacement and no problems, work done very well.
Hey y’all…
Does anyone have experience replacing the screen with UBreakIFix? If so, how much was it? How was the work? I’m hoping it’s cheaper and faster than Samsung’s own ridiculously slow repair facility…
Thanks for any help!
The thing about being an authorized repair shop is that it's a lot like fast food chains. You can eat at one where the food is fresh and the staff is friendly, but another where the food is stale and the staff is rude. That said, my own experience was good. They were thorough and friendly, but the shop itself is less than a year old. They replaced a screen in about 3 hours and made sure to let me inspect it before leaving. It was covered, so the repair was free. I scheduled it through Samsung.