Broken screen - what to do? - Nexus 5 Q&A, Help & Troubleshooting

Hi there, my Nexus 5 fell down on the screen yesterday and it broke throughout the entire screen. It fell from less than 1ft of height which is ridiculous as I had previous Samsung phones fall down from a higher distance and came out with bare scratches. What is my best repair solution? I hear taking it to LG is the best bet and that it costs about $150, does anybody have the accurate price for the screen repair and the shipping they charge for me to send it? I hear I send them the phone and then they run a diagnostic then reply back to me with a repair fee and ask me if they should go through with it, how is the payment made? Hope you guys can help out, thanks.

daLareid said:
Hi there, my Nexus 5 fell down on the screen yesterday and it broke throughout the entire screen. It fell from less than 1ft of height which is ridiculous as I had previous Samsung phones fall down from a higher distance and came out with bare scratches. What is my best repair solution? I hear taking it to LG is the best bet and that it costs about $150, does anybody have the accurate price for the screen repair and the shipping they charge for me to send it? I hear I send them the phone and then they run a diagnostic then reply back to me with a repair fee and ask me if they should go through with it, how is the payment made? Hope you guys can help out, thanks.
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I think you got it about right... That's pretty much how it works. Payment would be made with a credit card.
I'm sure someone who has more knowledge on dealing with LG or has had a screen replacement done already will chime in.
Personally I would just do it myself. The N5 is setup to be easily taken apart and have parts easily replaced.
Not to mention that you can get the parts cheaper than what the repair would cost you and the time involved in replacing it yourself will be much faster than the whole sending it in for a repair process.
Then again... You do whatever is more comfortable for you.
Take a look here for some reference - http://forum.xda-developers.com/google-nexus-5/general/how-to-fix-google-nexus-5-screen-t2542873
Nexus 5 Screen Replacement - Frame Exchange + Dis…: http://youtu.be/jQS618ayL5w

xdrc45 said:
I think you got it about right... That's pretty much how it works. Payment would be made with a credit card.
I'm sure someone who has more knowledge on dealing with LG or has had a screen replacement done already will chime in.
Personally I would just do it myself. The N5 is setup to be easily taken apart and have parts easily replaced.
Not to mention that you can get the parts cheaper than what the repair would cost you and the time involved in replacing it yourself will be much faster than the whole sending it in for a repair process.
Then again... You do whatever is more comfortable for you.
Take a look here for some reference - http://forum.xda-developers.com/google-nexus-5/general/how-to-fix-google-nexus-5-screen-t2542873
Nexus 5 Screen Replacement - Frame Exchange + Dis…: http://youtu.be/jQS618ayL5w
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Appreciate your reply, I did some digging around about a DIY repair and apparently the screens are going from 150 to over 200 usd, and from what I hear the repair from LG costs about 150 and you should get the original screen, I read that the ebay screens could be chinese fake and not good. Thanks for the tip though, I will wait for some more replies then decide which is my best course of action.

daLareid said:
Appreciate your reply, I did some digging around about a DIY repair and apparently the screens are going from 150 to over 200 usd, and from what I hear the repair from LG costs about 150 and you should get the original screen, I read that the ebay screens could be chinese fake and not good. Thanks for the tip though, I will wait for some more replies then decide which is my best course of action.
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i'm using ebay screen and it's still good quality. no dead pixel or defects. and it cost about 70$. if you want it with the whole frame, then it's 100$. plus it's not hard to open up the Nexus 5. everything is fit in there like legos. though you would be out of a warranty if you replace yourself.

Khant said:
i'm using ebay screen and it's still good quality. no dead pixel or defects. and it cost about 70$. if you want it with the whole frame, then it's 100$. plus it's not hard to open up the Nexus 5. everything is fit in there like legos. though you would be out of a warranty if you replace yourself.
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Mind linking me to the the $100 one please?

Related

Screen cracked

Hello,
The screen has cracked on my Galaxy 7.0 + and searching Google I haven't been able to find a replacement. I'm hoping that someone here might be able to point me in a direction of a possible replacement. The break isn't bad, so far, and holding it perpendicular to my eyesight I'm unable to tell that there is a crack, but at 80 degrees or less it becomes obvious that one exists.
I'm not certain of the layered nature of the screen but it appears that, if this structure makes any sense, only the glass is broken but the screen under it is in good working order. If there is someway to just replace the glass, or replace the entire screen for under $200 I'm all ears. Thank you for reading and any advice you might have. All the best.
I just talked to Samsung and they were more than willing to provide a repair estimate of $150 including shipping. I will likely go this approach but if there are other options I will not decide upon anything for another couple of days, at least until the start of the work week.
MentalMonk said:
I just talked to Samsung and they were more than willing to provide a repair estimate of $150 including shipping. I will likely go this approach but if there are other options I will not decide upon anything for another couple of days, at least until the start of the work week.
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Not for nothing, unless you have screen replacement experience, $150 doesn't sound that bad. You wanted to pay under $200 so there you go.
Sent from my GT-P6210 using Tapatalk
I have to second lrs421, if you haven't had experience tearing devices like this before, and don't feel terribly adventurous, the $150 screen replacement from Samsung is a great way to go. It also saves you the uncertainty that comes along with ordering parts from an unknown vendor, especially since most of what I see when doing a search happens to be replacement parts for the OG Galaxy Tab 7. Good Luck with your decision!

[Q] Repair or replace?

My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
What country are you in? Look for an LG repair store, they will do it for around $110 if I am not mistaking.
raptir said:
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
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The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
Call LG I'm sure they will charge less than 200.
Supposedly lg charge 150 believe
Sent from my Nexus 5 using xda app-developers app
rochrunner said:
The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
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$225 is crazy, surely an official LG centre will charge less
Alex
rochrunner said:
The only convenient repair shop wants $225...
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Must be REALLY convenient.
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
surrealjam said:
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
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Click to collapse
Yeah, I didn't realize that having a phone with a cracked screen is actually considered "cool" in some circles, so the ones going on eBay will probably not be repaired. This will work out OK for me and I'll end up with a new phone as you said.
Repair it !!
rochrunner said:
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
Click to expand...
Click to collapse
Authorized and official Lg service center will charge you $150 or less for repairing it.Call Lg help desk once before you are making your decision.

[Q] Where can I buy an offical screen (UK) WARNIGN - Avoid Cheap Screens from ebay

Hey,
I purchased a new screen for my nexus 5 as my old phone screen had cracked after dropping on concrete (god damn Flintstones). The screen was easy enough to fix but the quality was terrible. The colours were all off eg reds were faded, greens were dark and greys had a purple hue around it, and the matt feel of the original was black nexus 5 was not there, just a cheap plastic finish. I also forgot to add, the screen would only respond to touch once picked up. So yeah it was kinda terrible.
https://www.youtube.com/watch?v=dIxvxOvGg3Q
You can see from the video there screen was faulty.
I want to buy another screen when the ebay seller refunds me for this shoddy screen.
This screen cost me £80 from ebay and came with Screen, Digitizer and Plastic Frame. I want this to also be a warning to people when buying a new screen, you might get a duff one or poor build quality.
I'm not bothered how much it will cost, I just want it to work and look good. Does anybody have a link to a respectable and reliable source for an official screen with frame for my Nexus 5?
Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli
rohit25 said:
Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli
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wow its so cheap!
I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.
benj! said:
I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.
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only £120? They quoted me £160
Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.
benj! said:
Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.
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Click to collapse
Weird. They haven't even seen the phone yet. Only the glass is broken and the screen is working.
Could you tell me to whom did you write? email etc? I would be ok with 105 for replacement.
No problem, I emailed [email protected] saying...
Hi there, I would like to enquire about the cost of replacing a cracked screen on an LG Nexus 5, please.
What is the expected turnaround?
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Click to collapse
And they replied...
Thank you for your email, we can confirm that we are able to offer repair support on your google Nexus 5 and based on the information provided we estimate that the price for this repair will be £105.28 including delivery and processing charges. If you would like to send the faulty Google Nexus for repair please send to SBE LTD, Unit A2, Beaver Industrial estate, Beaver Road, Ashford, Kent, TN23 7SH. You will need to enclose a letter giving details of your name, return address, contact number and nature of the fault. We recommended that the package is sent via a traceable method, eg recorded or special delivery. The handset should be returned within 7-14 working days by Royal Mail Recorded Delivery.
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benj! said:
No problem, I emailed [email protected] saying...
And they replied...
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Click to collapse
Same email address and I got -
Good afternoon,
The approximate cost for the repair to the front screen for an LGD821 (Nexus 5) would be £156.00 including UK shipping & VAT.
However, please note that this is only an estimate as we cannot guarantee the price until we have been able to assess the damage.
In order to book the repair, we will require the IMEI number of the handset. This can be found on the box your unit came in or by dialing *#06# from the handset (if possible). Alternatively this can be found on the sim tray. If you are still unable to obtain the IMEI number, please contact your network provider who may be able to assist.
If there is any further information you need or you would like to arrange a booking, you can contact us by calling 01233 277053.
Alternatively, please complete the details below and we will arrange a repair booking:
Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?
benj! said:
Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?
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Hahaah clumsy owners more likely. The screen prices are dropping from what I can see.

Abandon my cracked N5?? :( help

I've had my 32 gb black n5 from the play store basically since launch and now I've finally cracked the screen badly.
I'm off contract and on att in the US, what should I do?
I've been perfectly happy with stock Marshmellow on it but now I'm trying to decide if I should fix it or get something like a Oneplus3 or S7, etc.
I'm jaded having the purity of the nexus and the ease of swapping roms at a whim and the Samsung devices turn me off in regards to that. On the flip side the S7 etc would be a monthly add on to my bill vs spending a good $400+ up front.
Third option is invest my time and maybe $50ish on swapping an lcd/digitizer/glass combo and dealing with my beat up n5 and waiting for the upcoming Nexuses.
Thoughts/opinions?
PS 2x I've tried calling Google for the 1 time replacement thing you may have heard of for N5 owners, (google it), and so far they just send me to LG for a repair quote.
Yesterday i changed my N5 screen in just under 20 minutes, it is so easy i felt i did something wrong, because it shouldn't be this easy.
this is the video i used to understand the process https://www.youtube.com/watch?v=_xL4H6_tRoQ .
please be gentle when removing things and you will have your phone back.
Thanks for the particular vid link. If I can find a decent price for parts I'll take a crack at it. I've disassembled other phones before, just not my N5.
What parts did you buy, just the glass or more?
I recommend buying the lcd, frame, and glass as a preassembled unit. I purchased screens from aliexpress for around 40 usd. These screens aren't as bright as the original but they are quite good for the money.
Sounds good, I'd rather spend $40ish to keep my N5 alive. Nothing else out right now makes me want to jump ship. I can't believe some places want to charge people like $100+ for doing it for you.
Right now I'm perfectly happy running stock marshmallow on this thing. I've had so many ROMs on this and it does everything I need. I'm not ready to let go!
Thanks for the input everyone.
I did the same. Just bought the screen and frame for 34$ on ebay and brightness is good. Screen bleed at the top is visible. But until this year's nexus device releases in using this phone.
Sent from my Nexus 5 using Tapatalk
BTW a quick heads up, if you want to get a real screen replacement/one that isn't lower quality you should really go with etrade parts and supply co. They are suppliers for official phone repair shops, and also have an online store. http://www.etradesupply.com/lg-nexu...itizer-assembly-with-front-housing-21773.html That is probably what you want and its only 47 bucks atm, but there is shipping from them (and its expensive because they are used to bulk orders...again for shops.) There are definitely other places you can get them, but that is the only 100% reputable dealer I have found in the US so far. Also you can order the lower quality screens from them too for I think 40 dollars if you check the site,

$360 to fix a broken screen on Galaxy S7 Edge

On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
Holy hell.
Add insurance and claim ?
Or buy a s7e on swappa
Sent from my iPhone using Tapatalk
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
I would check to see if that person guarantees water resistance after replacing the glass. As far as I know, only Samsung and certified Samsung repair centers keep the water resistance in place.
teegunn said:
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
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Click to collapse
The display doesn't work either, otherwise I would just keep using it.
ttown said:
The display doesn't work either, otherwise I would just keep using it.
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Click to collapse
I figured. Stinks, but going back to your old phone for a couple months (less than that now hopefully) until the S8 is available is the right play. I got this S7E to replace my Note 7, which is still the best phone ever made to date BTW, and the S7E is close enough to the N7 to get me through until the S8+ hits. My other option was to go back to my Note 4, which works fine but seems very dated after the Note 7, and this deal on this mint S7E was good enough that I took it. The S7E will be my backup phone once I get the S8+.
ttown said:
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
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Click to collapse
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
nathanh said:
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
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Click to collapse
I didn't call Samsung support. To be honest, even $250 isn't worth it to me. If the S8 comes out, and I don't like it, then I will probably just fix the screen on my S7E. I don't mind using my M8 in the mean time. While it may not have all the features of the S7E, I think I actually prefer the size of the phone and the stereo speakers are good to have back.
Check with your local best buy as some of them have Samsung Certified repair centers in them that can change the screen for $160 bucks. Also Samsung can fix your device for $230 the last time I checked.
I used to be a Samsung Rep so that's how I know about the prices.
Yes. I had a badly damaged S7 Edge and samsung repaired it for $270. It works flawlessly with out any issues. It took them 7 business day to repair and ship it back
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
RBThompsonV said:
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
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Click to collapse
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
raduque said:
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
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No offense taken... I often refer people out to Apple for 6S and 7 screens because Apple can repair them for about $100, whereas my screens come close to that price point alone... additionally, Apple won't give you a hard time later if there are other issues (FYI... you are legally allowed to take your equipment wherever you want to have it repaired, and that doesn't effect the warranty on the rest of your phone, but do not expect the manufacturer to warranty the replaced part... ) I have done the same with Galaxy phones are they are a pain in the ass to repair in a cost effective manner for the consumer...

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