[App] Prepay Widget needs testers! - Nexus One Themes and Apps

[App] Prepay Widget needs testers! - Nexus One Themes and Apps

Hello everyone! I am the developer of Prepay Widget, a powerful app that allows you to monitor your account balance through USSD requests.
You can find more info about USSD on Wikipedia, but basically these are short, SMS-like messages used by most GSM and some CDMA providers to deliver information
or control account services. The actual information comes to you in the form of popup toasts, which thids app hides and parses into widgets.
You can find the apps landing page on XDA at the following thread:
http://forum.xda-developers.com/showthread.php?p=12348102
However, i want to stress that its important that we get some device-specific feedback, so please post in this thread if you have issues,
this helps me keep track of bugs and requests better.
You can use the Lite version of the app - it has all the functionality of the full version apart from automatic updates (not really that important imo).
As I haven't got one of these phones in my pocket, I need some testers to track down problems. Please, use this thread to comment or
suggest features. It is my belief that addressing issues is best done individually by phone, so if something doesn't work, let me know and I will fix it ASAP.
Market link:
https://market.android.com/details?id=fahrbot.apps.ussd.widget.lite
Debugging:
Please use the "Write to developer" item in the Settings menu to send logs. Enable debugging, reproduce your error and then send the logs.
Make sure you include a description - the more detailed the description the better.
Screens:

The PERFECT APP. Glad i found this, its working very well!

Well thank you! Any suggestions?

Whats with 1.1.8? Any issues?

Guys, you know i appreciate feedback...

Any issues with the latest update?

Oke i am testing
Sent from my Nexus One using XDA App

Please let me know what you think...

No no issues - works perfectly.
I use all the time to test my themes and things

Anything to report?

1.3.3.0
Added full Russian translation
Fixed many small errors from user logs
Fixed rare radio restart issue on some ICS builds

Related

vouchAR App - Feedback please!

Hi everyone!
I would like to request some feedback and possibly some help with the free Android voucher app that we built, vouchAR.
As an overview....the main function is to find discount vouchers that are local to the user....so they can save money in restaurants and shops.
The method of presenting this information however is via an Augmented Reality camera view, with floating tags showing the locations of the discounts.
I would add a screen-shot but I don't have the forum privileges required yet as I am a junior member still!
At present the app has had around 10,000 downloads (since August) and conceptually we think its a great use of AR...however I know if needs a lot of cosmetic work and some usability tweaks (sharing etc). If any of you have time to trial it and comment I would be very thankful. Any feedback, pos or neg would be graciously received!
The app is available for download for UK Android users only at present, something I would also like to change once US partners are found.
Also, if you think you have the dev experience to add something to this app and might like to work with us on this then please PM me...
All the best!
Pete

Hi,
you might have a little more feedback and would maybe encourage more people to try your app if you would provide some more information:
- what does your app do
- what are the advantages
- screenshots
- QR Code
I guess a lot of people will see this and don't bother to go to the market, search for your App and download it, just to find out what its for.
Regards,
Becksman

Becksman said:
Hi,
you might have a little more feedback and would maybe encourage more people to try your app if you would provide some more information:
- what does your app do
- what are the advantages
- screenshots
- QR Code
I guess a lot of people will see this and don't bother to go to the market, search for your App and download it, just to find out what its for.
Regards,
Becksman
Click to expand...
Click to collapse
Thank you for the advice Becksman, I have updated the original post with more details however I am unable to post a screenshot yet as I have limited forum rights. Screenshots can easily be found by searching goolge images for "vouchar"
Cheers!
Pete

[WIDGET] Prepay Widget - we need testers!

i got it but don't know the USSD code for orange uk. Can anyone shed some light here?

I think google is probably your friend there...

App is now in Top New Paid on the market

This is AWESOME! Thanks a lot, ive been using an inferior widget for years!

nice widget ，thank you for sharing

Enjoy! And please leave a comment on the market - it can be a great help!

Ok, after testing i will leave a comment

This app is the best by miles

Thank you!

Works perfectly fine with 2 degrees over here in NZ. Best buck ever spent.
Thanks!

Thanks, please leave a review on the market!
By the way, a major update is currently in testing with lots of cool UI changes.
Sent from my Xoom using xda premium

Brilliant!

Check the main thread for screens of the new ui!

Guys its critical that i get some device-specific feedback for version 1.1.2 that came out today.
Please, be nice XDA members and help!

Please help me debug the latest version! I need some feedback on updates in particular!

How is it working?

1.1.3
- New USSD intercept mechanism (beta)
- Update status animations added
- Log graphivs changed
- Rare device specific errors fixed
- Some update bugs fixed
Lets get some feedback please!

I use the free version, and I am having problems with it since the update. I tap to update the widget (or press update in the app) and it seems to get stuck updating. The spinning icon animation appears and doesn't stop or go away for ages, seems like its been spinning for half the day now. Several USSD code running and done messages popup seemingly at random once updating begins.
The update has not gone well for me it seems on my Desire S with stock rom.
I'm going clear out my old ussd entries and widgets and start again, see if that helps.
**Update** cleared out my ussds and widgets and reinstalled the app. seems to be working properly now. Looks like a few ppl have had this issue judging by the market comments and doing a clean install seems to prevent them.

Guys ive already made a bugfix, but there is some sort of problem with the markets dashboard, cant seem to be able to publish anything right now! Please check tomorrow morning!

[APP] Prepay Widget testing

So guys, app is now in Top New Paid on the market
any comments or issues?

It deserves it! No issues to report, the best!

Yep, im now a sensation owner as well, so this app will ALWAYS work

Has everything been fixed in 1.1.5?

Guys you know i released a new open beta today? Call Master:
http://forum.xda-developers.com/showthread.php?t=1291587

Anything to report?

Working perfectly for me! Thanks, this is absolutely top class.

No problem. Please dont hesitate with issues or suggestions!

Everything OK with yesterdays update?

Anything to report?

1.3.3.0
Added full Russian translation
Fixed many small errors from user logs
Fixed rare radio restart issue on some ICS builds

So guys - any issues with the ics update? Everything working ok?

Anything to report?

Any issues with yesterday's update?

Everything working as it should?

Pocket Admin

Hi, i'm newbie developer for android, but have some experience in network administration. My colleagues and friends often ask for help with computer. And finally, I am tired of these questions and decided that they will ask the phone =) This application contains some kind of useful tools like a "resolver" or "ip calc". Many of hotkeys and commands for Windows and Linux you can find in "Software" part of application. And more....So? please try it, use it and give me response (positive or negative it's doesn't metter). I will try to respond quickly to your needs, and often filled my app with new and interesting stuff.
UPD. Network Tools was added, more hotkeys, BIOS beeps and post codes nd many other useful IT stuff.
Google Play Link: https://play.google.com/store/apps/details?id=com.codermobile.padmin

Guys !!! Why no replies to me

New version
New version was released. Now added BSOD database.

I will take a gander at it. From initial review, it seems rather useful.
Sent from my Galaxy Nexus using xda premium

Need more replies
Guys please, i need more replies, even about "resolver". I need more terms in English for IT guys. I think my app helpful then others, it's conatin realy useful information for work. :silly:

Gonna give a go as well just came across it as of now.
Z.
Sent from my Evo 3D CDMA using Xparent SkyBlue Tapatalk 2

First of all, you need to update the title. For example add "[App]" to the title. Also, you need to give requirements like [2.0+] or [4.0+] etc.
Add a tagline giving the basic function of your app in about 5-6 words.
How are people supposed to visit the thread if they don't know what's in the thread?
Just some advice.
Press thanks if I helped
Sent from my GT-S5830 using xda app-developers app

Application was updated. BIOS beep codes added.

update
So, POST codes for BIOS + some of BSOD errors added.

version 1.2.3 released
So, i release new version of app. Now a small, but useful network utilities was added. :good:

1.2.5 Release
"Change app location" feature added.

1.2.6 Release
New features was added, such as MySQL CLI tips and MyIP tool. :good:

Fixed the bug that causes app crash on network tools exiting.

Version 1.2.8 released
Redesign OS tips. MAC OS tips added. RJ-45 tips updated. External IP added in "My IP". "Network tools" renamed to "Check host". Fixed bug in "Check host" utility that causes app crash if the port number was empty.

Version 1.3.0 released
New interface was added. Minor bugs fixed and some information was added :laugh:

Tips about a good customer support

No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone

Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:

I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.

HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:

email or the message box is very important. But it's also important to reply to their questions promptly.

Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!

Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?

kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.

If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse

Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.

If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.

dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.

Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?

I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.

Thank you for a list!

Database Info

welcome