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hey folks, i got massive wifi connectivity problems, but only with a special wifi at college.
it's a 802.1x wifi, with EAP (PEAP) and MSCHAPV2.
i configured it correctly (for sure), as i can connect to it manually. but it is not stable, though i got full signal strength. it keeps on dropping after a few minutes with the phone sleeping... when i turn it back on i have to reconnect manually, sometimes i have to deactivate/activate wifi, sometimes it is enough just to connect manually again.
i tried some roms and kernels already, with no effect (arhd 3.1.1, insertcoin from 2.2.1 up to 2.4.3-2 and 2.2.5SSE; kernels were faux 0.1.0 - 0.1.4, bricked 0.2 - 0.4). also stock rom doesn't fix the problem.
i think it's htc based.. somebody else got this problem? is there a workaround availible?
Nobody? Bump...
Sent from my HTC Sensation Z710e using XDA App
Hi,
I think it's HTC based too... I've seen this problem with my HD2 and now the Sensation (definitely hoped it was only an HD2 problem but here I am again, looking for a solution).
The symptoms are that you see the wifi connected with, say, full signal, but when you try to open Google Talk or the browser or anything, no data can be reached. This happens particularly when you switch from one AP to another (e.g. walk across compass) or if you leave the network area and then come back.
Do we have similar ones? My school has a registered-MAC network that also doesn't work well with the phone, so I believe it's more to do with how the network infrastructure is set up. However, my friends with non-HTC devices do not report such problems. It's also possible that my similar program installs on both phones do some conflicting with networking, but it's doubtful...
Does anyone have similar experiences?
Edit: It'd almost be preferable for my phone to just drop wifi entirely when the connection fails, since it believes it otherwise has a connection, but everything time-out-s. Having it switch to 3g when it stops working would be preferable to having no networking and no push email or messages...
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Dropping WiFi
May not apply to you. But in my case, when I have the WiFi Calling App turned on, I will lose connection to my Home WiFi which is password protected. And when I try to re-connect I have to enter the password again. With out WiFi Calling enabled, I stay connected till I disconnect. Not sure if this would act the same with a different router or without password protection, and since I have a good signal at my house I haven't checked all possibilities.
MusicMan374 said:
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Click to expand...
Click to collapse
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
linj said:
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
Click to expand...
Click to collapse
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
MusicMan374 said:
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
Click to expand...
Click to collapse
I understand that, but the part that gets me is that my roommate's Galaxy S has no such problems.
I've tried many different ROMs when I was on the HD2; I'm hoping I won't have to go through that again!
Oh, then maybe it is a phone issue. I always thought it was just android but I've always used HTC devices. I don't know exactly how 802.1x encryption works, but if it's on a hardware level like some encryption algorithms then it could be HTC specific.
It's definitely a HTC problem. Friend of mine doesn't have such problems as well, he has a SGS2. Everything is configured like it should be, WiFi drop on "never", as already witten in the first post.
Sent from my HTC Sensation Z710e using XDA App
Same problem. Connecting at college over EAP with PAP and TTLS. Won't reconnect without upening credential dialong and inputting password
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
smint86 said:
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
Click to expand...
Click to collapse
That sounds great! Let me know if I can contribute as well (logs? something else?).
I was worried it has something to do with the custom kernels we're all using (i.e. power modes for the wifi and such, but I did edit an HD2 kernel to turn that off and it didn't work). Since show-p1984 is thinking about this now, I'm sure he knows what's up with everything kernel=related to wifi...
When I have time, I'll definitely try a stock ROM again to see how it goes, since there aren't as many complaints about this problem as I'd expect there to be (i.e. ... maybe only us custom ROM users may have this problem with certain wifi infrastructures)...
Hello!
Not sure if anybody's still interested in this problem, but I tried the EU stock rom and it didn't change matters.
Basically, moving around campus makes my phone drop the internet connection on wifi, but not the wifi connection itself. Again, this doesn't happen on Samsung phones, and cycling the wifi fixes this problem.
See attachments for what shows up; it looks like after cycling I get a new lease and it works again.
So do people think the latest bricked kernel fixes this issue?
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
smint86 said:
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
Click to expand...
Click to collapse
Have you had any luck getting connected? I also have the same problem on my school network.
mwalt2 said:
Have you had any luck getting connected? I also have the same problem on my school network.
Click to expand...
Click to collapse
Still no change... As it's a driver of the wifi module, maybe it'll never be fixed at all. Anyways I hope, that maybe with the ICS update a change will come. Also there is show, who is aware of it.
Swyped from my HTC Sensation using XDA App
EAP connectivity issues (ARHD 6.2.1)
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
xdamedd said:
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
Click to expand...
Click to collapse
Unfortunately - no
I'm running InsertCoin 4.4.6 based on 3.25.xxx leak with ICS. It's still not working... Maybe with the final release from HTC.
hello every one
i have issue with my g3 wifi problem is in my wifi signal is full but when i want t o connect with facebook or download data for any game just loading and nothing happen and sometimes said losy connection i tried *#0011# and nothing happen but also wifi work great when download something from market or in browser
sorry for my bad english ><
thanks for all
Try to ensure that you are using the 2.4GHz channel for WiFi, if your router has that and 5GHz.
If you can pair with your router using the WPS button method instead of typing in the security key on your phone, I've found that was more foolproof in getting the phone properly authenticated with the router for network access.
- ooofest
ooofest said:
Try to ensure that you are using the 2.4GHz channel for WiFi, if your router has that and 5GHz.
If you can pair with your router using the WPS button method instead of typing in the security key on your phone, I've found that was more foolproof in getting the phone properly authenticated with the router for network access.
- ooofest
Click to expand...
Click to collapse
how i can sure about that i dont know how my router 3com
thanks
ramez010 said:
how i can sure about that i dont know how my router 3com
thanks
Click to expand...
Click to collapse
Maybe share your router's model number and we can find an online manual.
- ooofest
is this a issue on aosp?
ooofest said:
Maybe share your router's model number and we can find an online manual.
- ooofest
Click to expand...
Click to collapse
router model ( 3Com ADSL Wireless 11g Firewall Router Version 1.00.00 )
btw router is working reat on my brother phone and laptop
ramez010 said:
router model ( 3Com ADSL Wireless 11g Firewall Router Version 1.00.00 )
btw router is working reat on my brother phone and laptop
Click to expand...
Click to collapse
Is this your router?
http://www.speedguide.net/routers/3com-oc-adsl-11g-3com-officeconnect-adsl-wireless-81
Also, when you connect your phone via WiFi to this router:
1. There are no network problems downloading with a web browser or the Play store
but
2. the WiFi network does not seem to work when an app wants to download data?
The Play store is also an app, so that is why I am asking for clarification of the error symptoms.
Are you running the "stock" operating system, or have you rooted+unlocked the phone to run a custom ROM?
- ooofest
This "ghost wifi" issue as I call it is happening on some devices/roms. I was on synergy r73 for quite a while and would have this issue, fully connected, no data transfer. Toggling on then off would repair it temporarily, but sometimes when trying to toggle, the toggle would just hang for about 15 seconds before shutting it off. Others have reported this too, your not alone. I am currently running Jellybomb which is based off of vrlg7, where as Synergy r73 is based on vrlg1 and I am no longer having the issue. It is possible that this is an issue with the baseband and not the rom as originally thought. You could odin to stock, take the ota and then try the whole thing over again and see if that works, or just flash a rom based on a more current baseband, not just flashing a radio. Again, I have no idea what the issue is, myself and others that were discussing it a ways back never had a clear answer to the issue, but so far what I just explained has worked for me so far.
ooofest said:
Is this your router?
http://www.speedguide.net/routers/3com-oc-adsl-11g-3com-officeconnect-adsl-wireless-81
Also, when you connect your phone via WiFi to this router:
1. There are no network problems downloading with a web browser or the Play store
but
2. the WiFi network does not seem to work when an app wants to download data?
The Play store is also an app, so that is why I am asking for clarification of the error symptoms.
Are you running the "stock" operating system, or have you rooted+unlocked the phone to run a custom ROM?
- ooofest
Click to expand...
Click to collapse
u r right this my problem , i using stock operating system
annoyingduck said:
This "ghost wifi" issue as I call it is happening on some devices/roms. I was on synergy r73 for quite a while and would have this issue, fully connected, no data transfer. Toggling on then off would repair it temporarily, but sometimes when trying to toggle, the toggle would just hang for about 15 seconds before shutting it off. Others have reported this too, your not alone. I am currently running Jellybomb which is based off of vrlg7, where as Synergy r73 is based on vrlg1 and I am no longer having the issue. It is possible that this is an issue with the baseband and not the rom as originally thought. You could odin to stock, take the ota and then try the whole thing over again and see if that works, or just flash a rom based on a more current baseband, not just flashing a radio. Again, I have no idea what the issue is, myself and others that were discussing it a ways back never had a clear answer to the issue, but so far what I just explained has worked for me so far.
Click to expand...
Click to collapse
thnaks you for answer
but i am new with galaxy s3 my old phone was sensation XE from HTC how to take my stock rom and flash it again ?
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
migueldbr said:
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
Click to expand...
Click to collapse
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
polobunny said:
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
Click to expand...
Click to collapse
but i have the same router as before and it also happens with my university wifi(and it didnt happen on 4.1.1 and below)! Never had any issues(ever!) with GB, ICS and early JB=/. But for some reason this 4.1.2 messes my wifi.
here is a logcat i took. as you can see the wifi "stuff" begins and then stops. Only after 30 seconds or so it displays the message that the phone is now connected
This could be a rom specific problem or even simply a kernel issue.
Mobile Telephone said:
This could be a rom specific problem or even simply a kernel issue.
Click to expand...
Click to collapse
not a rom specific problem and also not a kernel issue. Have tried several roms and many different kernels!
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
ej8989 said:
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
Click to expand...
Click to collapse
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Same issue here
migueldbr said:
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Click to expand...
Click to collapse
I have the same issue. Can you please let me know if you were able to solve this? If yes, then how?
Hello everybody, this is my first post here but I have been reading the ViperS threads in the development forum since version 2. Awesome rom, I really like it.
However, I have encountered an issue with ViperS 5.1.0 . I would like someone else confirm if this is happening on his sensation too (with ViperS 5.1.0), because its a very annoying bug, and a potential security flaw.
A few days ago I installed ViperS 5.1.0 (from full wipe and no restoring of backups, clean install), and shortly afterwards I noticed that my home computers in my LAN (ethernet and wifi), where having some kind of little micro-cuts in communication with the internet, especially noticeable with google and youtube autocomplete feature and things like that. The communication completely stops for a few seconds, then resumes and works perfectly until a couple of minutes (sometimes less), and it happens again.
I checked my network with a packet sniffer, and found the culprit to be the Sensation. This is what happens:
I have wifi set to always active on the phone and, when the phone is left suspended with screen off, after a little while it begins to send bogus ARP protocol broadcast packets announcing that it has a random (and incorrect) IP associated to his wlan mac. It repeats it again with several other random IPs over time, and sometimes it also says via ARP that it has the same IP as my home router. In that case, it causes all computers and devices on the network, to try to access the internet via the Sensation's wlan card mac, which obviously fails, causing the micro-cuts. After a few seconds, the router sends the correct ARP information and the computers can access the internet again. This is very similar to an ARP spoof attack, but I can't see why the phone is doing it.
It's only happening with ViperS 5.1.0. I have tried disabling ad away and also tried to connect with a fixed IP instead of DHCP, but it keeps happening.
I have attached a screenshot to show the problem.
PD: On other subject, the wifi is buggy when changing access points in the same WLAN (I have 2 APs at home), it turns off, activates mobile data, and then turns wifi on again, taking a long while to do it. In ViperS 3, it just went from one access point to the other without disconnecting. This is a secondary thing, I can live with it, but I thought I should say it just in case it's a easy thing to solve for the devs.
Thanks for your time! I really appreciate your work. :good:
I have been trying to do a packet capture in the phone, and tried to find something in the logs, but I can't see anything. Could this be related to the wifi drivers? Since ARP protocol is in link layer, I can't think of anything else.
Also the other day I connected to a wifi network in other place, and it completely crashed the router, no one else could connect.
@ivicask , I would really appreciate it if you can have a look at this. Because of it, at the moment I'm using mobile data only even at home, and I'm going to use it up pretty quickly
Thanks in advance :good:
raulov said:
I have been trying to do a packet capture in the phone, and tried to find something in the logs, but I can't see anything. Could this be related to the wifi drivers? Since ARP protocol is in link layer, I can't think of anything else.
Also the other day I connected to a wifi network in other place, and it completely crashed the router, no one else could connect.
@ivicask , I would really appreciate it if you can have a look at this. Because of it, at the moment I'm using mobile data only even at home, and I'm going to use it up pretty quickly
Thanks in advance :good:
Click to expand...
Click to collapse
I have been using ViperS for a while, and I it certainly isn't ARP poisoning the network.
Try setting a static IP (set it to that alloted by your DHCP) and see if the issue persists.
Happy to help.
Far_SighT said:
I have been using ViperS for a while, and I it certainly isn't ARP poisoning the network.
Try setting a static IP (set it to that alloted by your DHCP) and see if the issue persists.
Happy to help.
Click to expand...
Click to collapse
That's the first thing I tried, it didn't help.
I have googled it and seems there are some problems with the ARP offload feature in the wifi chip drivers, and several phones have suffered it, the nexus 4 and some HTC devices. A lot of people have reported it in the google code forums.
The thing is that it didn't happen to me in previous ViperS 5.0.0, so something must have been changed in the rom that it's causing it. Do you know where I could look? Maybe it's just something wrong in a config file and can be easily solved.
raulov said:
That's the first thing I tried, it didn't help.
I have googled it and seems there are some problems with the ARP offload feature in the wifi chip drivers, and several phones have suffered it, the nexus 4 and some HTC devices. A lot of people have reported it in the google code forums.
The thing is that it didn't happen to me in previous ViperS 5.0.0, so something must have been changed in the rom that it's causing it. Do you know where I could look? Maybe it's just something wrong in a config file and can be easily solved.
Click to expand...
Click to collapse
While I may not know I shall still try to help once I am home I will quote your post into the correct ROM thread to see if the devs/power users of this ROM can help out
Sent from my HTC Sensation using Tapatalk
ok im posting it now, can you get a logcat to supply to the devs please?
Yes i saw this, but as only person with this problem, i didint investigate. There can be many reasons this is happening to you, but most likely its problem in your own network/routers. My suggestion is first try updating your routers firmware, if there isnt new firmware, just try resting them to factory default and re configure them. I have actual experience with this, my DIR-655 couldn't connect in wifi N mode until i reseted it.
Also HTC ONE users had problems with Dir -655 where it would reboot if HTC one would connect to it (Firmware issue).
Also from your pics i see "duplicate use of 192.168.1.1", are you running 2 routers on same network with same ip address??Than this is the reason of your problems, you cant have 2 devices with same IP in same network, even worse will happen if those 2 devices are actual routers, or even worse if both of them are running DHCP.So re-check your network, make sure only 1 DHCP is running, and there are no devices with same fixed IP address.
Also here are to 2 tests for phone with different wifi supplicant versions, try them ONLY after you make sure your network is fine.
View attachment Test1.zip
View attachment Test2.zip
EDIT:About wifi switching, same thing happens on my ONEX+ ...
ivicask said:
Also from your pics i see "duplicate use of 192.168.1.1", are you running 2 routers on same network with same ip address??Than this is the reason of your problems, you cant have 2 devices with same IP in same network, even worse will happen if those 2 devices are actual routers, or even worse if both of them are running DHCP.So re-check your network, make sure only 1 DHCP is running, and there are no devices with same fixed IP address.
Click to expand...
Click to collapse
Thanks for your answer. The "duplicate use of 192.168.1.1" is exactly the problem, I know that (I am a telecomms tech, I know how this works )
The matter is that the device that is claiming to have the same IP as the router... is the Sensation! See the "source" column in the pic.
I have only one router. Everything is properly configured in the network, the issue only appears when the sensation is connected to wifi AND with screen off. Then it starts sending the false random ARP packets.
Apart from the "router impostor" packets, there is also the problem that over time the other random packets will fill up the ARP tables in the router memory, causing it to hang, although this hasn´t yet happened to me.
In the threads I saw in the google code forums, people reported the same thing for the nexus 4 and several newer HTC devices with the same broadcom chip, (which also caused notification delays) and said that it disappears when disabling "wifi optimization" (with the rise in battery drain that it implies) , which looks like a bug somewhere in the wifi drivers. Unfortunately, disabling that option does not change anything for me.
This has started happening in 5.1.0. Never had such a problem before.
Thanks for the files, I will try them and report results.
Except for this and a weird bug with h/w accelerated videos screen corruption when free memory less than ~90 mb, the ROM is absolutely awesome :good: . It feels much faster and lighter than previous versions. You devs are doing a very good job :good:. HTC should hire you!
OK, problem solved. The test2 file solved it.
With test 1, it stopped sending random IPs in the ARP packets, but instead claimed to have 0.0.0.0 always, and not the correct IP. Also, it couldn't see channel 13 which I'm using on one of my access points (probably region was set to USA in this file).
With test 2, the ARP packets report the correct assigned IP (via DHCP and fixed), it can see all the wifi channels, and everything works perfect. It also appears to be changing from one AP to the other without disconnecting the wifi. This is the correct way it should work.
Still don't know the need to send the ARP info each 15 seconds , but at least now it's correct and there are no problems.
Thank you very much for your help @ivicask , I have seen that the wpa supplicant in the files you posted has an older date, is it just an older version or have you changed something in them also?
Will you include this fix in the next version of ViperS?
Thanks again :good:
Same for me. Killed my router. Especially if downloading at high speed. My router went upp and down. Now I have on other phone and my senny runs stock. No problems att all.
Flashed Viper to check 3min then router died. (it reboots)
Thanks
I couldnt neither write in the original post. By the way, i have the same problem with my wifi conection.
Now i solved it with Test2.zip. I have european wifi too and my router see fine now.
Thanks a lot for this rom and the help.
I didn't notice any particular issues with my WiFi, but I was having the disconnecting behaviour when switching between APs.
The Test2.zip solved this.
More, I tested the received power with Netgear Wifi Analyzer in an already tested place in my home. After applying the Test2.zip it looks like I gained ~10dBm. Maybe it's just something casual, but I wanted to report.
Last. The wpasupplicant file in the Test2.zip has the same modification time as the one in ViperSC2_3.1.4, so I think it has been taken from there
Good job anyway :good:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse
Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse
Try factory resetting the device.
keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Just turn off wifi and then turn it on it will fix the problem
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.
nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)
Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk
Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..
choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem