Hello everyone
Im new in Dc area, switch from Dx and here are problems i got almost from start.
So my question after i explain everything is should i repalce my DC or look for more solutions on forums, and thank you for any help.
Here are the problems i run on:
Im on unlimited voice/data/hot spot plan, after walking out of store, playing some time with Dc i noticed my data serive would drop and no connectivity to net, had to toggle of/on data switch, or reboot phone to start work.
Second proble i noticed was batter life, Dc was hooked up all day do car mount with charger pluged in, and at the end of day battery wasnt eeven charge fully, and after shutting down phone and putting asaide for few hours, battery was almost dead.
Third annynoing thing is, phone was by itself redialing same number over and over until i did batter pull.
And some other minor issues.
Same things happend when was on stock or running leaked Gb from MDW.
Thanks in advance for any help
I've never had the issues you are refering to. My data drops sometimes, but has never required a reboot to come back on, it usually comes back in a few seconds.
As for the battery draining while charging, was it in use all day? playing music, navigating, screen on. Was it hot? battery will not charge if it is too hot, its a safety feature as Li-ion batteries are a run-away exothermic melt down if they ignite.
Dialing the same number over and over, I've never heard of such a thing.
If it was me I would try and get it replaced.
Related
I know there is a bug in which after an overnight charge, the unit is unresponsive unitl you soft reset it. I've read the thread. My TP exhibits this problem as well. However, mine seems to have an additional problem not mentioned in that thread. After charging overnight, my TP IS NOT CHARGED! After an overnight charge, the battery is nearly dead and a soft reset does not fix that. It has happened several times now. After plugging it into the charger before bed, I confirm that the charge light is on and that it shows charging on the status screen, however, THE BATTERY IS NOT CHARGING. Has anyone else experienced this quirk? It doesn't always do this, however, so I'm very confused about what is happening.
Dumb question - but are you using the factory charger? I had a problem when I purchased my Touch Pro in the fact that I used another charger which also was USB for another phone, but for some reason had that problem. Using the charger supplied with the phone fixed it.
eryeal said:
Dumb question - but are you using the factory charger? I had a problem when I purchased my Touch Pro in the fact that I used another charger which also was USB for another phone, but for some reason had that problem. Using the charger supplied with the phone fixed it.
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Yup. Factory charger and cable. Not a dumb question, BTW. That could have very well been the problem although any USB charger should work.
What about if you turn the phone off and charge?
On a related issue, I used TomTom the other day for a 1 hour trip with the phone on a USB lighter socket charger. Started with 48% full battery, when I finished the battery was down to 30%!!! Basically the phone uses more power than the USB can provide when the screen+GPS is on!! I also find plugging the phone into the charger with the screen on & WiFi on will mean the phone charges at a speed of 1% every 8 minutes - taking all day to charge from empty!
To ease the problems I purchased a separate phone+battery cradle off eBay and a spare battery. I swap to the charged battery every morning and put the other one in to charge. The used battery is usually at 25% after a good days use. Before I did this and charged using the USB plug I used to get 6 hours use before needing to re-charge.
Disconnect the cable from the factory charger and plug in in your PC, see if it charges there. If it does, then you can return your charger, if it doesn't then i'd return my TP.
I have had the Touch Pro for eleven days(got in October 31,2008) and I have issues with the phone. First, I love this phone, however, the battery will not hold a charge. I started with a fully charged battery, used sprint navigation to direct me on a 2 hour trip. My phone was dead by the time I got to my destination. The phone was extremely hot, I mean extremely hot during the entire trip. The next day I took the phone into the sprint store and they switched the battery and told me that the phone check out okay. for the next several days, i used the phone sparingly to see if the battery was okay. I made about 7 calls and 12 text messages, my battery was down 3 bars after being fully charged. I tried the navigation within the city limits and the phone again stared to get hot. My sprint picturemail would not work, it takes hours to send a picturemail. I call customer care and talked with technical support, who did not have a clue about the phone, they had me on hold, researchec, told me to do a few things and then had me to perform a hard reset. The picturemail worked for a few messages and then it started to take hours to send a picturemail. i then went into a sprint store for ready now service to see if there was something I was doing that was causing the battery loss, etc. The CSR in the store did not have a clue about the phone. He went through the computer told me a few things to do and that was it. My battery continued to perform poorly, so I again called customer care and was told afte a serious of conversations and procedures that i need to have the phone replace and that my phone could be defective. They told me to go in to a store and have them make the switch. Well, there are no phones in any of the stores in my area. I call customer care again and asked them to look at the notes on my account and send me a replacement phone, because there are none available in the stores. That was a horror story and i currently have an expensive phone that i have to keep on the charger. i actually purchased a universal charger from sprint that can be used in your car and/or in a wall socket to make certain I don't lose my charge. I think the phone is over priced for how it is operating for me. Sprint should provide an additional battery for the touch pro like they do for the Instinct. The should also include the universal charger in the box. The phone cost to much to not operate better. The sprint picture mail sucks, The sprint TV sucks, but the phone is really nice, if sprint can correct the issues mentioned.
I don't charge it at night cuz i don't like to "overcharge", so i usually charge it when i get home b4 I sleep. I have been considering getting an additional battery with a dedicated battery charger from HTC though. ever gave that a thought?
I seem to be having this same issue with my Fuze that I just got yesterday. After a full night on charger it's at 82%. I'm going to try it over usb on pc to see if it gets any higher otherwise I'll be taking it back to the store today.
The HTC touch pro (with factory ROM) is protected from overloading. Which means that overnight it will load for about 3 hours from an empty battery and then it is full (white light will go from sliding to full circle). After that the charging stops. Which means that if you sleep for 8 hours, the remaining 5 hours your phone will be using the battery.
Now the question remains, what is drianing your battery in 5 hours? The initial suspects are GPS (any GPS software should be cleared from memory, press the most right corner icon to see what's running), the wifi or the HSPA / 3G connection. Use comm manager to put those off.
Of course, the second option is that the charging is not happening because of a defect, in that case return it to the shop.
Pretty sure this is a common problem, I don't think returning the phone will solve a thing.
My phone does the same. Though if you charge it with the phone turned off, it charges fine. I purchased a separate charger and spare battery and just swap them over when I need to (1.5 days with moderate usage).
Pretty sure this is all down to the phone using more power than it should be, hopefully future rom updates will fix this. Even when using Tomtom in the car with the phone charging on a USB cigarette charge cable can't charge it - it actually has less charge at the end of a long journey.
Oh and I can also mention that I have the original HTC battery and two spare batteries (which look like copies with, the HTC sticker is there but not quite the same). The spare batteries act just the same as the original HTC battery.
well anyways guys while i was looking around the forums after school some of u guys full charge then discharge the battery completely for calibration well i was doing that around 4pm today, i decided to amp up the speed by connecting with 3G and left being connected to MSN messenger and left the phone by unchecking all the boxes so it wont sleep....soo since then i decided to take a nap...i checked the meter it was 20%, and now as of 6:45pm its STILL at 20% with all that stuff on, is this something that involves a bad calibration with the windows OS??
anybody? just need a quick reply bout this
maybe it's a bad meter reading... turn off the phone, take the battery out and put it back in, and restart the phone, it'll prabably show a more accurate reading.
yeah even if it's not doign the 20% thing, sometimes it's 21%.. best thing to do is just run it down (i stop and shut the phone off after 1% has been up for a while) and then charge it fully, on or off, and start over.
at that point it likely won't drop so fast, then hang at 20%.
i didn't see your call sign thing, but i recommend a new rom to further alleviate the problem. the stock rom for me did that horribly; now it's rare with the natf 4.5s i'm using... altho.. i have no data connection right now
I had this problem once when I first got my captivate, but then it went to normal (lose ~5% overnight). Overnight I keep wifi connected and airplane mode off. I was happy, lasted 10-15 hours daytime depending on how heavy I used it, etc.
I recently ordered a two spare batteries with an extra micro usb cord as well as an external battery charger (charges batteries while not inside the captivate). I use the new microusb cord to charge sometimes too because for some reason it doesn't work with PC to connect micro sd card, and I charge my batteries mostly using the external charger.
I recently started losing 30+% overnight. I don't know when exactly (if it were apps or the new batteries, but it happens with my old battery and the new ones). I installed spareparts and battery history and tried turning off background data but I still lose this much overnight. I don't really know how to read spareparts to try to isolate an app. My daytime battery life is not drastically lower than before (10+ hours), but I think it is a bit lower than before. Does anyone know how to fix this problem?
tl;dr:
- used to lose <5% battery overnight
- got new batteries, now use external charger
- suddenly started losing 30%+ overnight, don't know why
- help please!
thanks!
I personally lose more than that overnight when I have wifi enabled. However when I have it off I lose less than 5%. So I guess I'm in the opposite situation as you.
Since you already have spare parts installed and used to have better life the only thing I can suggest is recalibrating http://forum.xda-developers.com/showthread.php?t=765656. Sorry if you have already done this before. It's just that when you pull the battery and switch it I'm assuming the battery stats file may not adjust accordingly. It's worth a shot.
I seem to be having the same issues as you. I made a thread over at the Q&A section which may be of some help.
http://forum.xda-developers.com/showthread.php?t=829285
As for losing more than 30%-40% overnight with wifi enabled, there has got to be some lingering issue on your phone if it is losing that much. I don't think any phone, no matter how bad the battery life it has, should lose that much overnight, granted that you don't have a TON of data intensive activities running on your phone.
30-40% WOW!
I get 36-48 hours in between charges on my phone.
Wifi is always on, sync is always on, no live wallpaper, weather and email updates every hour. I'm not on it every minute of every day but enough use for sure.
over night I lose about 5% on average.
Calibrate your battery...but you can't change batteries or you need to calibrate all over again.
Sent from my FroYoed Sprint Hero
As I posted in this thread: http://forum.xda-developers.com/showthread.php?t=829285, I did a factory reset and my phone seemed to be working fine as it slept when the screen was off (checked by using *#*#4696#*#*). It was good until approximately 50% when all of a sudden I checked and it wasn't sleeping once again. Checking the partial wakelock "Android System" was taking up an increasing larger amount of this section. I didn't do anything on my phone as I was sleeping and periodically, when I'd wake up, I'd check on my phone status. When I reboot the phone once this happens, it sleeps once again.
Keep in mind, my phone is stock. Didn't install any apps or anything at all since the factory reset. Now I'm not sure if I have a defective phone. Maybe the Android OS is set up to run like this? There's no such thing as a defective OS is there? Can't be anything on my end because I didn't touch the phone nor did I install any bad apps (or any apps at all for that matter). Can it be a battery issue? I can't see how a bad battery can cause the phone not to sleep. Is there something in the Android OS that turns on automatically after a while that may be causing it?
I'll try to recalibrate my battery but I don't know how that would alter if my phone sleeps or not, but I'm willing to try. I'd rather not take this phone back and get another one as that's a hassle.
Mine will loose 40% over an 8 hour window easy with absolutly 0 use if its near the "edge" of either wifi coverage or data coverage.
IE, sit the phone down with a weak att signal and walk away. It'll die on its own unless you airplane mode it within half a day.
I have to religiously turn the phone on airplane and switch to wireless at home, and turn to airplane and turn wireless off at work (can't connect to work VPN with 2.1 !)
If I leave it on full in either location, it's bloody dead next time I touch it.
However, with good home wifi, I can actually get 4 days of email checking, use as alarm clocks, some other sms stuff without plugging in.
This things is helaciously sensitive to wonky radio connections.
hmmm. I guess I'll try it with wifi on tonight. I don't think recalibrating would cause it to have a 10x difference in idle battery usage, but I'll try that if all else fails
I use Setting Profiles app and have it set wireless to Airplane mode from midnight to 6am. Still, I'm finding my battery down by 30-50% at night.
Looking at Battery Usage, my Display, Cell Standby and Phone Idle we all using the majority of the battery power. I'm not sure if these numbers are reset after the phone comes off the charger or how it is calculated.
I just turned off wifi altogether and have seen huge improvements. I don't even use it anymore despite being in my house with a wireless connection. Data usage isn't that much slower so not much of a loss. At least it can sleep.
i only get like 24 hours on my phone :/
fshalor said:
Mine will loose 40% over an 8 hour window easy with absolutly 0 use if its near the "edge" of either wifi coverage or data coverage.
IE, sit the phone down with a weak att signal and walk away. It'll die on its own unless you airplane mode it within half a day.
I have to religiously turn the phone on airplane and switch to wireless at home, and turn to airplane and turn wireless off at work (can't connect to work VPN with 2.1 !)
If I leave it on full in either location, it's bloody dead next time I touch it.
However, with good home wifi, I can actually get 4 days of email checking, use as alarm clocks, some other sms stuff without plugging in.
This things is helaciously sensitive to wonky radio connections.
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It's not just this phone. My wife's iPhone does the same thing, as did my Q9H. The constant switching from 3G to Edge will kill a battery.
SiL3nTKiLL said:
i only get like 24 hours on my phone :/
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24 hours is normal.
Sent from my FroYoed Sprint Hero
I turned off wifi and have seen an improvement. It's still not where it was before, though - I used to lose 5-10% with wifi on. I wish I knew what happened.
On Sunday evening my phone was at about 60% battery from a full day, which was pretty impressive considering I had been played some games, responding to texts constantly and checking email. I decided to not plug in my phone that night to see how much battery life I could actually get continuing into the next day. I woke up the next morning and my battery had not dropped a %. At first I was ecstatic because I finally thought my battery woes were over....I was wrong.
As soon as I left the house Monday morning on my way to class, while streaming pandora, my phone alerted me of 'low battery'. I checked my battery again and it now said 58%. I assumed this was normal because streaming pandora does consume quite a bit of battery. Less than a minute later my phone shut off completely. I did not have a charger with me so I was not able to plug the phone in again til later that afternoon. When I did plug it in, the battery was was completely drained, at 1%. I'm assuming for some reason the status of my battery was not being updated correctly via my battery widget and through settings -> about phone -> status.
I fully charged my phone that same day and had no problems using it last night or even this morning. But on my way home today from class, my battery was at 70% which is normal for me, but for some reason it just completely shut off. No battery warning or anything. When I arrived at home today I tried pulling the battery and plugging it in the the charger and everything else I could think of. Even charging via my laptops usb. Nothing seems to be working.
The phone is not rooted and everything is completely stock. I don't any apps that effect the performance of the phone or anything of the sort. Just stock running adw.
Any suggestions before I call up T-mobile?
Thanks in advance for those who read this whole thing and provide useful feedback
EDIT: Also, I have not used any HDMI cables on this device. I read some people are experiencing similar issues when using HDMI, that is not the case here.
Call TMobile.
I'd say call t-mobile like ^
I did just that.
I was hoping someone could have provided a solution to this but I believe this is due to hardware failure. Lost lots of important photos/texts :\
I went to the T-mobile store today and even tried a new battery but the phone still wouldn't power on. They will be sending me a new one within the next week.
Which leads me to believe that T-mobile is in fact not "out of stock" as they claim to be in all of their stores and on their website. Definitely some quality control going on as they are holding back on selling this phone til the GB update.
Hey all,
I am currently running CM9 (bhundven's 7-29 herring build) on my Galaxy S 4G, and I am having some problems with random shutdown. This has only been happening for the past few days or so (EDIT: and I have been running CM9 for about three months with no issues). It seems that the phone works perfectly fine until the charge gets to about 60% starting from a full charge, and then the phone randomly shuts off. The phone will not start back up unless I have it plugged into the wall, and the results are a little unpredictable. The first time it happened, I turned it back on and it said the battery was at 1% and charging. Now, after clearing the battery stats, it reboots to 60% battery. It seems to work perfectly fine after that, and yesterday it went all the way down to about 12% before I started charging it again. It just happened again today, and when I turned it back on it said it was at about 60%.
My charging habits are pretty bad for Li-Ion batteries; I tend to let the charge drop all the way to about 10% or 5% before I plug it in and charge it all night, way past what is necessary to get to 100%.
The battery does look a tad swollen, but I might be exaggerating.
I just wanted to know if this is a bad battery with 100% certainty, or could it be a problem with the OS or internal parts, etc. I can easily buy another battery online, and I probably will.
EDIT: Also, I have had some overheating issues with this phone, and I can often smell electrical smoke in the charger port area behind the speaker, which is why I say it might be an internal parts issue.
Thanks everyone,
cpkelley94
You need a new battery. I was having the same issue lime 3 months ago; phone was dying at half charge the when it rebooted, battery would be dead. Then when I plugged it in, it would charge in 20 minutes and the repeat the cycle. Put the battery on a table to see if its still flat. If it rocks or spins excessively, its usually an indicator of a bad cell.
Mine JUST started doing the exact same thing last week. Battery is definitely swollen. I replaced it just this evening and I'm in the process of doing a full charge from 0->100 to see how things go. I'm 99.999% sure the battery was dead. Replace yours.
Sorry for the thread necro, but I wanted to thank the OP for asking this question and to the helpful replies. We just had a heat wave here and maybe coincidentally to that, I've been having random shutdown problems. Having looked at this thread and my battery, I can tell that I definitely need to replace that. So thanks, all!