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I know there is a bug in which after an overnight charge, the unit is unresponsive unitl you soft reset it. I've read the thread. My TP exhibits this problem as well. However, mine seems to have an additional problem not mentioned in that thread. After charging overnight, my TP IS NOT CHARGED! After an overnight charge, the battery is nearly dead and a soft reset does not fix that. It has happened several times now. After plugging it into the charger before bed, I confirm that the charge light is on and that it shows charging on the status screen, however, THE BATTERY IS NOT CHARGING. Has anyone else experienced this quirk? It doesn't always do this, however, so I'm very confused about what is happening.
Dumb question - but are you using the factory charger? I had a problem when I purchased my Touch Pro in the fact that I used another charger which also was USB for another phone, but for some reason had that problem. Using the charger supplied with the phone fixed it.
eryeal said:
Dumb question - but are you using the factory charger? I had a problem when I purchased my Touch Pro in the fact that I used another charger which also was USB for another phone, but for some reason had that problem. Using the charger supplied with the phone fixed it.
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Yup. Factory charger and cable. Not a dumb question, BTW. That could have very well been the problem although any USB charger should work.
What about if you turn the phone off and charge?
On a related issue, I used TomTom the other day for a 1 hour trip with the phone on a USB lighter socket charger. Started with 48% full battery, when I finished the battery was down to 30%!!! Basically the phone uses more power than the USB can provide when the screen+GPS is on!! I also find plugging the phone into the charger with the screen on & WiFi on will mean the phone charges at a speed of 1% every 8 minutes - taking all day to charge from empty!
To ease the problems I purchased a separate phone+battery cradle off eBay and a spare battery. I swap to the charged battery every morning and put the other one in to charge. The used battery is usually at 25% after a good days use. Before I did this and charged using the USB plug I used to get 6 hours use before needing to re-charge.
Disconnect the cable from the factory charger and plug in in your PC, see if it charges there. If it does, then you can return your charger, if it doesn't then i'd return my TP.
I have had the Touch Pro for eleven days(got in October 31,2008) and I have issues with the phone. First, I love this phone, however, the battery will not hold a charge. I started with a fully charged battery, used sprint navigation to direct me on a 2 hour trip. My phone was dead by the time I got to my destination. The phone was extremely hot, I mean extremely hot during the entire trip. The next day I took the phone into the sprint store and they switched the battery and told me that the phone check out okay. for the next several days, i used the phone sparingly to see if the battery was okay. I made about 7 calls and 12 text messages, my battery was down 3 bars after being fully charged. I tried the navigation within the city limits and the phone again stared to get hot. My sprint picturemail would not work, it takes hours to send a picturemail. I call customer care and talked with technical support, who did not have a clue about the phone, they had me on hold, researchec, told me to do a few things and then had me to perform a hard reset. The picturemail worked for a few messages and then it started to take hours to send a picturemail. i then went into a sprint store for ready now service to see if there was something I was doing that was causing the battery loss, etc. The CSR in the store did not have a clue about the phone. He went through the computer told me a few things to do and that was it. My battery continued to perform poorly, so I again called customer care and was told afte a serious of conversations and procedures that i need to have the phone replace and that my phone could be defective. They told me to go in to a store and have them make the switch. Well, there are no phones in any of the stores in my area. I call customer care again and asked them to look at the notes on my account and send me a replacement phone, because there are none available in the stores. That was a horror story and i currently have an expensive phone that i have to keep on the charger. i actually purchased a universal charger from sprint that can be used in your car and/or in a wall socket to make certain I don't lose my charge. I think the phone is over priced for how it is operating for me. Sprint should provide an additional battery for the touch pro like they do for the Instinct. The should also include the universal charger in the box. The phone cost to much to not operate better. The sprint picture mail sucks, The sprint TV sucks, but the phone is really nice, if sprint can correct the issues mentioned.
I don't charge it at night cuz i don't like to "overcharge", so i usually charge it when i get home b4 I sleep. I have been considering getting an additional battery with a dedicated battery charger from HTC though. ever gave that a thought?
I seem to be having this same issue with my Fuze that I just got yesterday. After a full night on charger it's at 82%. I'm going to try it over usb on pc to see if it gets any higher otherwise I'll be taking it back to the store today.
The HTC touch pro (with factory ROM) is protected from overloading. Which means that overnight it will load for about 3 hours from an empty battery and then it is full (white light will go from sliding to full circle). After that the charging stops. Which means that if you sleep for 8 hours, the remaining 5 hours your phone will be using the battery.
Now the question remains, what is drianing your battery in 5 hours? The initial suspects are GPS (any GPS software should be cleared from memory, press the most right corner icon to see what's running), the wifi or the HSPA / 3G connection. Use comm manager to put those off.
Of course, the second option is that the charging is not happening because of a defect, in that case return it to the shop.
Pretty sure this is a common problem, I don't think returning the phone will solve a thing.
My phone does the same. Though if you charge it with the phone turned off, it charges fine. I purchased a separate charger and spare battery and just swap them over when I need to (1.5 days with moderate usage).
Pretty sure this is all down to the phone using more power than it should be, hopefully future rom updates will fix this. Even when using Tomtom in the car with the phone charging on a USB cigarette charge cable can't charge it - it actually has less charge at the end of a long journey.
Oh and I can also mention that I have the original HTC battery and two spare batteries (which look like copies with, the HTC sticker is there but not quite the same). The spare batteries act just the same as the original HTC battery.
Hi Folks,
My s640 seems to have developed an issue with the battery. It will get to about 50% and stay there for most of the day then suddenly I get the low and critical warnings, then off. The warnings then off sequence happens within about 10 seconds of getting the first warning. On one occasion I got the low and critical warnings, but then the phone reported 268% battery remaining.
Is/has anyone else experienced this issue or anything similar? I'm wondering if it is the phone or the battery.
Thanks.
I am having the same trouble.
I'll fully Charge my battery and then disconnect it and us it for about 10 minutes and suddenly it will drop my call, turn off my bluetooth and disable the radio (network), and if I don't plug it in, within 30 seconds it shuts off. If I remove the battery, hold the power button for 5 seconds and the put the battery back in and turn it on then I have my battery shows 90+% free.
I'm not sure if it's the battery or the phone.
have you tried running the battery till it won't turn on the phone. Then charging it up again?
maybe a hard reset may help?
daroota said:
I am having the same trouble.
I'll fully Charge my battery and then disconnect it and us it for about 10 minutes and suddenly it will drop my call, turn off my bluetooth and disable the radio (network), and if I don't plug it in, within 30 seconds it shuts off. If I remove the battery, hold the power button for 5 seconds and the put the battery back in and turn it on then I have my battery shows 90+% free.
I'm not sure if it's the battery or the phone.
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Yes I too am having this issue since rom upgrade so is a friend, he just purchased new battery from Telus but they shipped wrong one. Will update if new battery resolves his issues. I went throught three phones with brand new battery they all did same thing Battery is not HTC 20 dolllar aftermarket one (just before warranty expired). Have gotten 400 credit for new phone but nothing like this one out there except Touch Pro Diamond and I hear even with new battery that phone battery life is too short to last through day. Get feeling Telus broke something in software with Rom update used to be when phone battery was expiring a red light would blink (opposite of blue tooth light) now it is only notifications from WM that phone battery is critically low and shuts of radio etc. yet you plug phone in and it's charged 10 minutes later makes no sense. Rechargable batteries voltage change with charge the interesting thing when I pull my battery the voltage is the same charged or just after error messages (I have a very expensive True RMS Voltmeter from work that has been calibrated in last year) but without load this isn't an accurate test. Does make me think something is not right and beleive it software related for more see my post in Howrds Forums under phone model.
I am having the same issue after the ROM update, not sure if it's the cause. Already replaced a battery on warranty for not holding charge. But now I have had the phone over a year so telus wants me to buy a battery for $80. I know based on this information i'll be wasting my money.
i want stuff to work for more than a year what the hell is money good for?
any fixes or updates wether the new battery helped??
I replaced the battery on my phone and these odd issue I was having are gone guess we have to face the fact that you need to purchase a replacement once a year hopefully it will last a year my problems start just short of a year.
I just got my new battery from here http://www.longlast-battery.com/productCart/pc/viewPrd.asp?idcategory=0&idproduct=17483
I will post after I get it full charged and try it for a day or two
where did you get yours from?
well the battery didn't even last an hour on the way to work.
#1 it was similar but 2-3mm shorter than the OEM and barely touched the contacts on the phone.
#2 charged overnight ok and said 100% charged then withing 20min it said low battery then died shortly after
#3 would not charge a second time (on 2 of my wall chargers, two usb and 1 car charger) Just the red light would light up. Tried jiggling the battery but nothing not even a flashing red light.
so much for a battery bought from the US. Waiting for RMA
typhoonk said:
well the battery didn't even last an hour on the way to work.
#1 it was similar but 2-3mm shorter than the OEM and barely touched the contacts on the phone.
#2 charged overnight ok and said 100% charged then withing 20min it said low battery then died shortly after
#3 would not charge a second time (on 2 of my wall chargers, two usb and 1 car charger) Just the red light would light up. Tried jiggling the battery but nothing not even a flashing red light.
so much for a battery bought from the US. Waiting for RMA
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I purchased a battery from E-bay and it would not charge at all. Existing charge in battery was enough for me to know that my issues were battery related after all as phone lasted for quite awhile. Tried charging ebay battery for close to 12 hours no go, so returned it for full refund. Called Telus because my calls in were while I was under warranty still but it had since expired they credited my account for the price of battery over a couple of years (1.5 batteries really) to make up for battery not lasting more than a year...hope that makes sense. Doubt I will buy another HTC with todays battery technology there is no reason one of these batties can't last 2-3 years if taken care of. Just a money grab telus/htc on their part in my opinion.
Gave the battery I got from longlast-battery another try.
the battery is CS-DS640SL 1250mAh 3.7V
I got it to charge by turning off the phone and plugging it into a usb port on my PC. Took about 6 hours to charge to 100%.
Won't charge when phone is on which is weird. Even at 90+% charge.
Lasted a full day without charging. That's a good thing I guess. Even when I restarted, it didn't lose the typical 10% drop in charge the other battery does.
I'm going to discharge it and charge it three times to see if it starts working properly and letting me charge it normally. Was a tip someone gave me. Won't hurt anything, and if it doesn't work I can still send it back.
Curious what you guys think. do you think it's a bad battery and I should just get an exchange, or I should just get my money back, and shell out the $100+ for a Telus battery?
Well the longlast battery test failed badly. Lasted about half a day with minimum calls and data use. No wifi no bluetooth. After it died I took it out and let it sit for a bit as the battery was fairly warm. After I put it back in, it said I had about %40 left. Very odd. And it lasted for another two hours before dying.
Now it's back at the won't charge stage. So I finally got an RMA number, so this one is going back.
Hitting Telus on the way home to pony up for a new battery. Getting the extended one as it's only $20 more. Hopefully this one will last more than a year - then I can get another phone (got to love 3yr retention contracts that end early )
I've created a Facebook group to act as a petition for everyone with the notorious battery life problem.
Join the group here, it's open to everyone:
http://www.facebook.com/group.php?gid=100925126406
Share your experiences dealing with Telus positive or negative ones.. or tell us if you've been able to fix the problem by hacking the device. Anything at all that will help the people still stuck with this phone.
I have done some efforts regarding battery capacity measurement Just lookup this thread: http://forum.xda-developers.com/showthread.php?p=5558383#post5558383
I've had my fuze since november and yesterday the strangest thing started happening. My phone is warm to the touch and the battery lasts less then an hour. It doesn't appear to fully charge, since the charging animation nevers ends, even if the phone reports the battery is at 100%.
i have:
Done a hard reset
flashed back to stock radio
flashed back to stock rom
and the issue still persists. Right now it is sitting on my desk discharging, soon to reach 0 again.
The best solution is to do a backup and get a replacement.
behrouz said:
The best solution is to do a backup and get a replacement.
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i just called ATT, getting a battery sent to me. I doubt it's the battery. But if that doesn't work, then they will send a replacement. The representative says "it's cheaper to send a battery then a phone."
I've started to see something a bit curious. I charge my phone all night, then get up and head to the office, when I get to the office, I notice that the phone is hot, my battery level has fallen to 80%, then about another 30 minutes and it's down to 65% and then starts to cool off. I've had it just sitting on my desk and it will do this very consistently after charging, it just gets hot and drains itself till it gets to 60% or so, then it goes back to normal and cools off.
Anyone else seen this happen?
This happened to me, I had to send mine in for repairs (I have the original touch pro, not the fuze)
Repair details said something about a mainboard issue, and they replaced the mainboard in my unit. Everythings been working fine since. I'd suggest you get it replaced/repaired and take a very careful look at what you're using to charge your device. I messed mine up using a ****ty 3rd party charger which wasnt really designed for the touch pro.
Ok I have searched and not found anything like this yet so I am going to ask. I know the phone has battery problems all around for a lot of people. Mine seems to be fine when it is on. It can sit and idle powered on all day locked and stay at full charge. It runs about 10 hours with minimal use and maybe 8 hours with some data use and a few calls and texts. Now I am experiencing a wired problem. When I go to work we cannot have cell phones. I leave my phone in my locker and power it off. After my 12 hour shift is up at work I come back to the phone with a dead battery? What could be causing this? And has anyone else noticed this issue?
defective battery? pull the battery and see if it still does it. If it does, gotta be a defective battery.. if it doesn't do it when pulled, you're not shutting off the phone maybe?
Yesterday I tried leaving the battery out. I took the battery out and let it sit 12 hours and it still had full charge when I put it back in. When I go to work I long press on the power/lock button and choose Power off then I watch it shut down and it just dies before I come back. I wish I could watch it the whole time. Today I left the phone off for around 6 hours and came back and it was fine though. Maybe it gets turned on some how at work. I have no idea. Or when I go to power it on it is just the issue where the phone isn't reading battery % correctly and it just says 0%
Seems like a battery driver issue or a defective battery? definitely call t-mobile and check if it's the battery. I've had some issues as well, but not that bad.
Weird.
So the phone powers off after you turn the screen on and it won't come back on? Try putting the phone in airplane mode.
Also, I'm assuming you are running the stock roms?
Might also want to check into a battery monitor to see if any 1 thing is pulling it down.
I think it might just be the battery driver. Sounds like the phone is in suspend so it doesn't power off properly until the screen is turned on and is revived, updating the battery % status, seeing 0%, and turning off.
CM7 fixed the wonky battery issue a few nights ago. Right now, I think a current CM based rom is the best bet as it has most of the drivers fixed. I'ved used mine pretty heavily today, unplugged at 8am and I just got a 15% battery warning at 11:30pm. It will usually last until I go to bed at midnight but I might want to play with it some more.
I was wondering whether anyone else is having issues with their Nexus 5 not charging, or at the very least charging super slowly?
Mine has been plugged in for about 3 hours and only charged up about 10%. Could it be a teething issue (it's the first charge out of the box) or something worth contacting Google about?
Any input would be gratefully received.
Tone-Fu said:
I was wondering whether anyone else is having issues with their Nexus 5 not charging, or at the very least charging super slowly?
Mine has been plugged in for about 3 hours and only charged up about 10%. Could it be a teething issue (it's the first charge out of the box) or something worth contacting Google about?
Any input would be gratefully received.
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Reboot your phone. Does it show the same battery percentage?
abaaaabbbb63 said:
Reboot your phone. Does it show the same battery percentage?
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Yeah, I've rebooted a few times as I've been installing odds and bods and getting it how I like it.
I plugged it in with a different charger which took it up to 100% in about an hour, but after unplugging it and using it for about 45mins it's dropped like 35-40% - and that isn't media consumption, that's just settings, web, etc. I'm not sure whether its me or the phone!
Tone-Fu said:
Yeah, I've rebooted a few times as I've been installing odds and bods and getting it how I like it.
I plugged it in with a different charger which took it up to 100% in about an hour, but after unplugging it and using it for about 45mins it's dropped like 35-40% - and that isn't media consumption, that's just settings, web, etc. I'm not sure whether its me or the phone!
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Definitely the phone. But I can't figure out exactly what.
The drop to 40% could some from brightness, data, you using and playing with it. In that case, the charger is broken, and needs sending back.
When it's charging go to settings > battery and see what it says at the top next to the word charging.
If it says (AC) then it should be going up around 1% or so every minute, if it says (USB) then it will be anything from 1% every 3 or 4 minutes to every 15 minutes. If you're using the stock charger (plugged into wall socket) it should always say (AC), if it says (USB) then something is wrong.
I'll keep an eye on it over the next 12-24 and see if I can isolate what's responsible. It's an odd one though, for sure.
Tone-Fu said:
I was wondering whether anyone else is having issues with their Nexus 5 not charging, or at the very least charging super slowly?
Mine has been plugged in for about 3 hours and only charged up about 10%. Could it be a teething issue (it's the first charge out of the box) or something worth contacting Google about?
Any input would be gratefully received.
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Glad it's not just me experiencing this. I noticed yesterday that when I took my new Nexus 5 out of the box and plugged into my computer's USB port to charge it the phone's battery percentage was rising painfully slowly, and the percentage wouldn't budge at all when the screen was on.
I charged it to 100% over night using the supplied charger. Drove to work this morning with it plugged into the USB port on my car stereo, and unlike my Nexus 4 which would usually be on 100% by the time I get out of the car, the Nexus 5 was on 94%.
I've been at work for an one hour and 20 minutes now, and whilst my nexus 5 was sitting in my pocket doing seemingly nothing it has dropped from 94% to 80% battery. At this rate it will be on red before I leave work, and even sooner than that if I have to actually use it.
BetterBatteryStats doesn't work with Kit Kat yet so I'm unable to gain any further clues... Will be interested to hear what happens with your Nexus 5.
I've been keeping my eye on it and it seems that Google Services is using the most battery, 24% at present, and my screen - which I would expect to be sapping it the most - is only at 9%.
That said, I charged it up to 100% last night and left it and it was at 91% by morning without being used at all. By lunchtime it was down to 73%, again, without any use save for half a dozen text messages sent.
It's not terribly impressive so far, it has to be said. I'm hoping it's just a painful breaking in process rather than an RMA issue, because Google offers shocking after sales service.
Tone-Fu said:
I've been keeping my eye on it and it seems that Google Services is using the most battery, 24% at present, and my screen - which I would expect to be sapping it the most - is only at 9%.
That said, I charged it up to 100% last night and left it and it was at 91% by morning without being used at all. By lunchtime it was down to 73%, again, without any use save for half a dozen text messages sent.
It's not terribly impressive so far, it has to be said. I'm hoping it's just a painful breaking in process rather than an RMA issue, because Google offers shocking after sales service.
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You don't need to RMA. It's the software's fault. Maybe the fact that Google Now listens to you continuously when you're on your homescreen has something to do with it.
Sounds like the phone is performing some sort of heavy background task? Maybe backing up your app settings?
Mine also seems to be discharging very quickly and charging very slowly. It charged the same way on a few different chargers. My SIII can usually go from 10->80 in like 30 minutes...
The always listening thing doesn't seem to be activated on mine (it's a UK model), but I've been surprised by the drain when it's on standby, without even being touched. I'm used to battery life being a bit iffy, as I've come to this from a Nexus 4, but I was expecting a little bit more so far.
I've tried factory resetting in the hope that it might iron-out any potential software issue, so I'll keep tabs on it today and see how it progresses. Fingers crossed, eh?!
Cheers for the continued input folks.
I thought I was the only experiencing this issue it takes awhile to charge and battery drains very quickly. Last night battery was down to 20% this morning woke up and found battery was completely dead, not impressed at all. My biggest concern here after using note 3 for the last month this is very worrying indeed.
Mine is also from the uk.
What are google like on returns and s&@t?
Tone-Fu said:
I've been keeping my eye on it and it seems that Google Services is using the most battery, 24% at present, and my screen - which I would expect to be sapping it the most - is only at 9%.
That said, I charged it up to 100% last night and left it and it was at 91% by morning without being used at all. By lunchtime it was down to 73%, again, without any use save for half a dozen text messages sent.
It's not terribly impressive so far, it has to be said. I'm hoping it's just a painful breaking in process rather than an RMA issue, because Google offers shocking after sales service.
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I think this is definitely a Play Services issue.
When I checked my phone late last night I noticed that Google had forwarded a Play Services update to the Play Store. I've been playing with my phone this morning and battery seems hugely improved. Watched YouTube videos for 45-50 minutes and the battery dropped from 100% to 91%, which would suggest a potential screen-on time of around 8 hours and 20 minutes in total. Not bad.
I've had my phone in my pocket for 30 minutes and the battery hasn't budged from 91%, which is again good news. Yesterday it was dropping 1% every 5 or 6 minutes.
It will be interesting to see how it holds up when I stream my Google Play Music library in the car on the way to work, or how it is when I get to my office where the signal is horrible. "Play Services" battery consumption was high on my device yesterday but"mobile standby" was just as bad. Will report back later.
Tone-Fu said:
The always listening thing doesn't seem to be activated on mine (it's a UK model), but I've been surprised by the drain when it's on standby, without even being touched. I'm used to battery life being a bit iffy, as I've come to this from a Nexus 4, but I was expecting a little bit more so far.
I've tried factory resetting in the hope that it might iron-out any potential software issue, so I'll keep tabs on it today and see how it progresses. Fingers crossed, eh?!
Cheers for the continued input folks.
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Change your google now voice setting to US English and the hotword box should appear when you back out and go back in.
I have a slightly different issue. My Nexus 5 ONLY charges at USB mode with any other charger than the one supplied. I've tried 5 chargers including the car charger and BB PlayBook high-speed charger. I've also tries using the supplied USB cable with another charger but it's a slow-go.
Very disappointed. May have to RMA because my buddy's phone does not show this problem.
@riz157
In my experience Google Play customer services has been bloody awful. Got dicked around on a simple RMA request (the screen on my N4 went nuts spontaneously) and received no updates or anything. Every time I wrote to them I got told "We're waiting for a specialist to deal with this". It ended up going on for over a month before I said "Sod it" and just sent it to LG. Who, it has to be said, returned it as 'repaired' without even looking at it, leaving the problem still present. Had to just pay the extra out and get a door-to-door replacement from Google in the end, which I wanted to avoid.
In re the problem, have you had the Google Play Services update that @Stylus_XL mentioned? I haven't yet, I don't think. My battery is still draining too fast. I haven't touched the phone for hours, then picked it up and made one 2 minute phone call and it dropped 4%. Stylus, is yours still stable after the update or have you seen any other issues?
My first battery cycle was weird. Took a few hours to reach full, behaved normal on the way down. Second charge from about 40% took about 90 minutes to reach full. It may just be the first cycle or two.
Use original charger.
caribouxda said:
Use original charger.
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I have been, mate. It's been all original accessories.