Related
Hello fellow members,
Today am very upset with the issue I had with my Samsung Galaxy SL Gt-i9003.
I purchased this phone 4 months ago(my first android phone) with a happy heart. I got it for 17500 rupees, which I was saving for the past 6 months.
Today after getting up I switched on my phone and used it for a couple of minutes and kept it down. After sometime when I wanted to use it again, I found that the screen is blank and the touch buttons have lightened up. I pushed the power button for a few seconds and the phone restarted. But, it was not able to start properly and kept restarting again and again. I pulled out the battery and again started it and found that the phone cannot get past the SAMSUNG GALAXY SL logo. I then took out the battery again and started it in recovery mode. Nothing happend, only the android logo showed and no options. I rushed to the nearest service center and they also did the same thing like me, turned the phone into recovery mode. They said the motherboard is faulty and it will be changed.
I am very unhappy with the product as I started facing small issues when the phone was 1 week old. Like automatic switching off, battery overheat, frequent discharging. But after updating the version to Gingerbread, these issues were resolved.
I will never buy a Samsung product in future and if there is a need then I'll purchase the phone with a written consent from the company.
LOOK on the bright side! The company is replacing the motherboard free!! Its a electronic device dude, afterall! Anything can go wrong. Be kewl & feel delighted that ur issue is being sorted out by the concerned ppl! I've had some bad moments with Nokia & other Samsung devices & even iPhone
☞★sent from drajax's Galaxy SL!!! *♂ツ
Thanks man
Thanks man .. looking forward to sell the phone ..
searching for a good offer ..
The customer representative said the phone will be okay till Saturday, so I have 5 days to decide.
Man i got my motherboard replaced three times till now. Problem started after 6 months and within next 2 months i am going to sell it for sure. Because after warranty i'm damn sure that phone is going to make a hole in my pocket
Sue the company
Bro, you can file a complaint against the company in consumer court.
I am not sure about the eligibility, but I know that if the company is fails to repair/replace the product then you can surely sue it.
You can also file a bigger claim than cost of the product.
Motherboard replaced
I had the same Problem few days back, my phone is 5 months Old, suddenly the phone started restarting itself, i took it to Service Center , they told only replacing the Mother Board can fix the Problem... is this common for this Model ????
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
gio91ber said:
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
Click to expand...
Click to collapse
Nokia 1100 .. just kidding.. wanna relieve tension building here i have my phone for 9 months but doesn't have the random reboot problem (the i9003 of course not my current sgs2 )
Sent from my GT-I9100 using xda premium
I think there are many issues with samsung, which are inherent with some specific phones.
Like the Galaxy Ace has the Sleep of Death problem. Just search youtube and you will find it.
I don't know what Samsung is doing. First sell phones with defects then keep changing the parts. Thats not the way of doing business.
give a review on samsung site
gio91ber said:
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
Click to expand...
Click to collapse
Guys, I think there are many users with the same motherboard problem in i9003. Lets just give a review on the samsung site and inform other buyers.
I have already give a good review on samsung.co.in
Samsung tries to trick
Yesterday I got a call from the customer service center to come and pick the phone today because they have received a new motherboard. Today noon they called and said they have installed the new motherboard and are unable to revive the phone. They say please come tomorrow because we have one more part to change. They think that it will work.
I said to replace the phone and if you don't replace you will regret your decision because if you succeed in reviving the phone, the phone will again give problem after 1 or 2 months and then I won't come to you. I will head straight to the consumer court and sue your ass.
As drajax said, Electronics devices does give such problems and i hope it will work once the motherboard get fixed. And dont forget, for few phones when the users got their motherboard replaced - they got 16GB internal memory from Samsung and i remember those days ppl were trying to brick their phone purposefully to get 16GB storage...
rockyseenu said:
As drajax said, Electronics devices does give such problems and i hope it will work once the motherboard get fixed. And dont forget, for few phones when the users got their motherboard replaced - they got 16GB internal memory from Samsung and i remember those days ppl were trying to brick their phone purposefully to get 16GB storage...
Click to expand...
Click to collapse
You are right .. but today I got a call from samsung and they say after changing the motherboard the phone's issue cannot be resolved. They say there is one more part they will change and then check.
I think they are just trying to save themselves from replacing the phone.
I have got my i9003 back from samsung care centre with changed motherboard and it works well
Lucky fellow
kkrraazzyy said:
I have got my i9003 back from samsung care centre with changed motherboard and it works well
Click to expand...
Click to collapse
You have a great fortune then. Samsung is unable to resolve my issue by replacing the motherboard. They are executing experiments on my phone by changing the parts one by one.
They will have to replace the phone in end.
I don't understand why they use such sub-standard quality parts. I have not rooted my phone ever, and its screwed.
varun5833 said:
You are right .. but today I got a call from samsung and they say after changing the motherboard the phone's issue cannot be resolved. They say there is one more part they will change and then check.
I think they are just trying to save themselves from replacing the phone.
Click to expand...
Click to collapse
they will try every possible way not to replace the phone. they say silly reasons regarding it because if they couldnt repair the phone it will be a black mark to that particular service center. if they replace the phone it will be a huge giant black mark to them... so they will try not to replace the phone. similar problem happened to me also i called the customer support and complained about the service center and also mailed them regarding the complaint. within two weeks i got the phone replaced...
sirilpta said:
they will try every possible way not to replace the phone. they say silly reasons regarding it because if they couldnt repair the phone it will be a black mark to that particular service center. if they replace the phone it will be a huge giant black mark to them... so they will try not to replace the phone. similar problem happened to me also i called the customer support and complained about the service center and also mailed them regarding the complaint. within two weeks i got the phone replaced...
Click to expand...
Click to collapse
I have received the phone and its working till now.
I photocopied the job sheet to keep it with me and also on their copy I wrote that '' the representative has assured me that if the problem persists again the phone will be replaced '' .. They were blank after seeing my comments ..
Bro if I again face this problem what should I do?
Great news
Hey guys .. good news
After receiving the product from samsung, I found that they have upgraded my internal sd card from 2 gb to 12 gb and the phone memory is same i.e. 2gb
So that means I have been upgraded from 4 gb to 14 gb ...
But, still I hate Samsung..
varun5833 said:
Hey guys .. good news
After receiving the product from samsung, I found that they have upgraded my internal sd card from 2 gb to 12 gb and the phone memory is same i.e. 2gb
So that means I have been upgraded from 4 gb to 14 gb ...
But, still I hate Samsung..
Click to expand...
Click to collapse
and u are still upset ???
vishal24387 said:
and u are still upset ???
Click to expand...
Click to collapse
yes bro am still upset and wanna sell my phone ..
i hate repaired products
and i hate samsung
its been only 26 days I purchased this phone. I was very happy to buy this phone, but it didn't lasted long. I have to take this phone to Samsung Service Centre after a week due to OTA 5.1.1 update failed. Samsung Service Centre personnel had flashed 5.1.1 using ODIN and I thought everything will be fine but I am experiencing the below problems frequently
Multiple times screen freezes and no option other than soft reset (volume down + power button).
in gallery, pictures taken through camera, the picture becomes green and all its pixels gets disturbed. happened for at least 5 pictures.
in idle / standby mode, phone will not wake up only led light flashes & screen remains black. Only option for me is to soft reset.
sometimes fingerprint unlock doesn't work (there is a message that says the same) and I have to enter the backup password manually.
Phone restarts by itself at-least couple of times (2-3 times) in a day in home network, while roaming it is pathetic.
Phone restarts while using camera, opening Google play, opening Google maps, any software application.
Phone restarts while in safe mode also (suggested by one of customer support executive to monitor my phone in safe mode)
Phone restarts during a call, this happened twice
Model #: SM-G920I
Android Version: 5.1.1
Baseband version G920IDVU2COF8
Kernel Version: 3.10.61-5228538 [email protected] #1 Thu Jun 25 17:43:05 2015
Build Number: LMY47X.G920IDVU2COF8
kishore927 said:
its been only 26 days I purchased this phone. I was very happy to buy this phone, but it didn't lasted long. I have to take this phone to Samsung Service Centre after a week due to OTA 5.1.1 update failed. Samsung Service Centre personnel had flashed 5.1.1 using ODIN and I thought everything will be fine but I am experiencing the below problems frequently
Multiple times screen freezes and no option other than soft reset (volume down + power button).
in gallery, pictures taken through camera, the picture becomes green and all its pixels gets disturbed. happened for at least 5 pictures.
in idle / standby mode, phone will not wake up only led light flashes & screen remains black. Only option for me is to soft reset.
sometimes fingerprint unlock doesn't work (there is a message that says the same) and I have to enter the backup password manually.
Phone restarts by itself at-least couple of times (2-3 times) in a day in home network, while roaming it is pathetic.
Phone restarts while using camera, opening Google play, opening Google maps, any software application.
Phone restarts while in safe mode also (suggested by one of customer support executive to monitor my phone in safe mode)
Phone restarts during a call, this happened twice
Model #: SM-G920I
Android Version: 5.1.1
Baseband version G920IDVU2COF8
Kernel Version: 3.10.61-5228538 [email protected] #1 Thu Jun 25 17:43:05 2015
Build Number: LMY47X.G920IDVU2COF8
Click to expand...
Click to collapse
Seems like a broken update install. Go to the service center again and list them all the problems thats been happening with valid proof. They will again flash the OS and give it back to you. It might possibly go but most probable that it won't, so repeat the same thing until they take it seriously so that they give you either a refund or replacement or a proper repair! The problem is, Samsung India never does replacements!
Reflash is needed otherwise have Samsung replaced your S6.
update on 30-July-2015
I am just got my S6 checked with Samsung Service Centre. The personnel has understood my problem clearly and told me that he will reflash the IMEI that will make the phone to Factory OS and then he do some random hardware test and then flash the Adroid ROM.
But unfortunately, IMEI flash failed giving errors. he says there is a problem with PBA and it has to be replaced, in other words he says it is a Mother Board issue.
[What is PBA issue? if IMEI flashing fails will imply a hardware problem?]
So, at-last it is figured out that there is a hardware problem. They asked me to go for a Service Warranty and get the Mother Board replaced. But I didn't agree to the Service Warranty. I asked for a replacement. They say, they can't help me out on phone replacement, I need to check with Direct Customer Centre team.
Thanks for your suggestions.
kishore927 said:
I am just got my S6 checked with Samsung Service Centre. The personnel has understood my problem clearly and told me that he will reflash the IMEI that will make the phone to Factory OS and then he do some random hardware test and then flash the Adroid ROM.
But unfortunately, IMEI flash failed giving errors. he says there is a problem with PBA and it has to be replaced, in other words he says it is a Mother Board issue.
[What is PBA issue? if IMEI flashing fails will imply a hardware problem?]
So, at-last it is figured out that there is a hardware problem. They asked me to go for a Service Warranty and get the Mother Board replaced. But I didn't agree to the Service Warranty. I asked for a replacement. They say, they can't help me out on phone replacement, I need to check with Direct Customer Centre team.
Thanks for your suggestions.
Click to expand...
Click to collapse
Any updates after this? Samsung India will never give in a replacement! NEVER EVER. I've tried arms and legs for my previous samsungs even within just 28 days but still they never did. They keep on insisting that the quality of repair will be excellent and i don't need to worry etc etc. Also, once you lose your 7 day window, you aren't eligible for a DOA. But, with increasing complexities in smartphone hardware, its difficult to replicate an issue within 7 freaking days! Please let us know what happened with your phone now! And yea, PBA is nothing but "printed board assembly" which is that green electrical board with all circuits and capacitors and other ICs.
ultraquantum said:
Any updates after this? Samsung India will never give in a replacement! NEVER EVER. I've tried arms and legs for my previous samsungs even within just 28 days but still they never did. They keep on insisting that the quality of repair will be excellent and i don't need to worry etc etc. Also, once you lose your 7 day window, you aren't eligible for a DOA. But, with increasing complexities in smartphone hardware, its difficult to replicate an issue within 7 freaking days! Please let us know what happened with your phone now! And yea, PBA is nothing but "printed board assembly" which is that green electrical board with all circuits and capacitors and other ICs.
Click to expand...
Click to collapse
Thanks for the follow up & sorry for the late response.
Yes, after this, I had to go through a difficult time. First they insisted me to go through repair, which i denied. After justifying the problems and pain that I was going through, they offered me a new handset as a replacement. When went to see this new replaced handset, the box is of dirt and a pen mark. It was looking like a potential tampered set. When questioned about this, they responded that they are giving a new handset and the dirt on the box is of mishandling by office boy & delivery person. When Opened the box, i was shocked to see the dirt hand print on the warrant card box also, & more disturbing is that there was dirt on the screen of the phone.
It was hard to believe myself, this was happening to me and for a one month old phone. When I rejected the new handset and demanded my money back. Again they took several days for process and finally did a refund. After nearly 2 months, a happy ending.
As I was in love with S6, did 2500 rupees insurance valid for 2 year, bought tough Armor case from Sipgen & Spigen Screen Gaurd, both together I spend around 3500 rupees. Tough Armor and screen guard are not used at all, now got wasted. Need to find someone who can use the same.
Now, I am back to my SII, which is still a reliable phone for me. SII is loaded with 5.1.1 which is being developed by Lysergic Acid. Thanks for his contribution and support.
S6 & services in India made me to think of moving to iOS. New Samsung devices with New Android features are being developed, but the core OS is not stable. Now, it is time for Android developers to concentrate on OS Stability, battery consumption so that people like me should feel secured when using new phones with new Android versions.
Hello XDA Developers was just inquiring had some concerns and some questions I thought you guys could be of assistance I previously just purchased the Galaxy core prime at MetroPCS multiple issues the battery will only about an hour at 100% charge. Among other things for say the interface keeps changing and switching between two and the keyboard keeps glitching really bad and does not want to respond to touch any game I try to play it'll freeze. Also for say I have the phone on my desk when I go to bed I wake up and it's scolding hot. But I was informed that there was no known cause medical issues with this current version that I am running. I was told by customer service tech that there might be a way to downgrade I know there is it's just a matter of doing it the right way so you don't mess up your system so I thought you guys might be of some assistance my name is Joseph please help Thanks.
If your still within 7 days of purchase and 1 hr or less of total talk time, take it back to the store and they will swap it out. If not, you still should be able to get it replaced through the warranty with metro.
Mine has never gotten hot and the battery lasts almost 2 days now.
Hi was wondering if anyone has the same problem and found possible fix, so for no apparent reason my watch will go into standalone mode and then I have to reconnect with the phone with the connect button in the app I've taken the phone to a Samsung tech at best buy and he had no clue he said if it continues to call Samsung back
Update was on the phone with Samsung for a while and finally they agree to warranty the watch so I'm mailing it back 2morrow will update again in 7 to 10 days when it's returned on how the whole process worked out for me
Okay so I jumped the gun and before Samsung could return my old watch I purchase the new watch with 4G and the same problem continues so I went ahead and called tmobile to repair the note 5 they sent me a new note 5 yesterday and everything is AOK working perfectly connected via bluetooth since yesterday
The Note 5 has a serious Bluetooth problem. No one's figured out why yet. We're all just returning the phones. Search for Note 5 Bluetooth disconnect and you'll see huge threads.
How do i get out of standalone mode
bobthebartender said:
How do i get out of standalone mode
Click to expand...
Click to collapse
Turn on call auto-forwarding
Hi I have a Samsung galaxy A72 SM -A725F/DS
When my phone is locked for a while in my pocket the touch screen becomes unresponsive and have to hard reboot after reboot touch screen works perfectly fine.
My phone is not rooted still original firmware
Some help would be much appreciated
GoldenJet said:
Hi I have a Samsung galaxy A72 SM -A725F/DS
When my phone is locked for a while in my pocket the touch screen becomes unresponsive and have to hard reboot after reboot touch screen works perfectly fine.
My phone is not rooted still original firmware
Some help would be much appreciated
Click to expand...
Click to collapse
Go to system settings>display, see if you have a setting called "Accidental Touch Protection" and if it is enabled. That feature could be activating and then freezing the screen when you try to turn it back on.
Droidriven said:
Go to system settings>display, see if you have a setting called "Accidental Touch Protection" and if it is enabled. That feature could be activating and then freezing the screen when you try to turn it back on.
Click to expand...
Click to collapse
Hi there thanks for the reply I have tried that and still have the same problem maybe unlocking the phone and reinstall software will help I have an idea it could maybe be software related?
GoldenJet said:
Hi there thanks for the reply I have tried that and still have the same problem maybe unlocking the phone and reinstall software will help I have an idea it could maybe be software related?
Click to expand...
Click to collapse
Yeah, that would solve any software issues. If there is still a problem after that, maybe hardware damage?
Droidriven said:
Yeah, that would solve any software issues. If there is still a problem after that, maybe hardware damage?
Click to expand...
Click to collapse
Can't think of hardware damage cause then it will be permanently it only happens sometimes when screen is locked.
Need to know where to download proper and original software?
GoldenJet said:
Can't think of hardware damage cause then it will be permanently it only happens sometimes when screen is locked.
Need to know where to download proper and original software?
Click to expand...
Click to collapse
Google search for:
"Return to stock (your specific model number)"
That should find links to firmware, software tools and guides.
i have the same problem right now a72 can you tell me how you solved the problem?
Duygu13 said:
i have the same problem right now a72 can you tell me how you solved the problem?
Click to expand...
Click to collapse
My device still have the same problem it is sended to technicians I have an idea the main board is faulty will let you know what was the fix
GoldenJet said:
My device still have the same problem it is sended to technicians I have an idea the main board is faulty will let you know what was the fix
Click to expand...
Click to collapse
Hi there! What was the answer or Solution by technicians? Did they solved the problem?
Hi all there! As I see this issue is the same that A52 has. It's a typical factory problem that could be solved charging the main flex. That's the definitive Solution !
I have the same problem with my A72 (A725f)XID
Any solutions
I tried downgrading it didn't help
Changing the screen of flex also doesn't help
So it's a software problem
But any solutions???
I have the same problem. It seems that all A72 series are affected by this problem. The flex cable appears to be problematic. Almost every Samsung product I purchased had issues. So, never again Samsung.
Sorry for late reply for all questions above. My A72 was not even a year old it was sended to numerous shops from Samsung to the cheap Pakistani shops and it is Un repairable they said that there might Me a chance to repair it if I replace the main board but to find one is very scarce and a new one is almost the price of a new device.
To me personally I will never get a Samsung again my next upgrade will be Huawei,Google pixel or a Xiaomi or anything else I do think that the better devices like Samsung galaxy S22,S21FE and Z fold won't have problems like the A72 or A52 or there was just a big bach of manufacturing that went wrong.
But do let me know if you guys got it fixed in any way maybe I can have a try to fix mine then but to replace part for part and hope that it will be fixed is a expensive route to go.
No just make sure your next samsung is from the European or North /South american market
Then you won't have no issues
I use The A53 & A52s 5G now & i don't have problems
GoldenJet said:
Sorry for late reply for all questions above. My A72 was not even a year old it was sended to numerous shops from Samsung to the cheap Pakistani shops and it is Un repairable they said that there might Me a chance to repair it if I replace the main board but to find one is very scarce and a new one is almost the price of a new device.
To me personally I will never get a Samsung again my next upgrade will be Huawei,Google pixel or a Xiaomi or anything else I do think that the better devices like Samsung galaxy S22,S21FE and Z fold won't have problems like the A72 or A52 or there was just a big bach of manufacturing that went wrong.
But do let me know if you guys got it fixed in any way maybe I can have a try to fix mine then but to replace part for part and hope that it will be fixed is a expensive route to go.
Click to expand...
Click to collapse
I ordered a new main flat cable, and it was supposed to be delivered yesterday, but stupid NordPost in Norway did not deliver it in time. So, I must wait until Monday or Tuesday to get it. Basically, my phone has been opened and lying since Wednesday. I will update you, when I replace the cable. In any case, original main cable in Norway is very inexpensive. It cost me 110 nok or 11 euros.
Bigslime96 said:
No just make sure your next samsung is from the European or North /South american market
Then you won't have no issues
I use The A53 & A52s 5G now & i don't have problems
Click to expand...
Click to collapse
My A72 is from Europe. It seems it doesn't matter where it's from. All A72 models are effected with this problem.
drrastovac said:
I ordered a new main flat cable, and it was supposed to be delivered yesterday, but stupid NordPost in Norway did not deliver it in time. So, I must wait until Monday or Tuesday to get it. Basically, my phone has been opened and lying since Wednesday. I will update you, when I replace the cable. In any case, original main cable in Norway is very inexpensive. It cost me 110 nok or 11 euros.
Click to expand...
Click to collapse
You are lucky it is not expensive here in South Africa every thing is expensive if I take a guess it will be around R400, my phone acted actually weird because it started to have unresponsive screen restarted the device then will work for a few seconds then will have the same problem, sometimes my network signal will totally disappear and there will be two round sircles, sometimes when I charge my device it will show the phone is overheating even though the device was not even on for a while other times it will show the charging port is wet I can't think that the flex cable will cause all that problems
GoldenJet said:
You are lucky it is not expensive here in South Africa every thing is expensive if I take a guess it will be around R400, my phone acted actually weird because it started to have unresponsive screen restarted the device then will work for a few seconds then will have the same problem, sometimes my network signal will totally disappear and there will be two round sircles, sometimes when I charge my device it will show the phone is overheating even though the device was not even on for a while other times it will show the charging port is wet I can't think that the flex cable will cause all that problems
Click to expand...
Click to collapse
Same problem i had when charging. Try this fix
I replaced the main flat cable, and so far, my phone is working. I will report again in a few days.
drrastovac said:
I replaced the main flat cable, and so far, my phone is working. I will report again in a few days.
Click to expand...
Click to collapse
That's great news mate let me know in a few days then I will replace mine