I have had my phone for almost 3 weeks now, and last night was the first time that I have had this happen to me. Was trying to check my voicemail, and the screen kept cutting on me. When I moved the phone, it would come back on and then just cut out again. It made it a pain to try and input my voicemail password and menu prompts.
Anyone else have this issue? Is there a fix to it?
StoneCold X said:
I have had my phone for almost 3 weeks now, and last night was the first time that I have had this happen to me. Was trying to check my voicemail, and the screen kept cutting on me. When I moved the phone, it would come back on and then just cut out again. It made it a pain to try and input my voicemail password and menu prompts.
Anyone else have this issue? Is there a fix to it?
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You wouldn't have been in an environment where the phone thought you were holding it up against your head by any chance?
rmanaka said:
You wouldn't have been in an environment where the phone thought you were holding it up against your head by any chance?
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Click to collapse
No. I was in a well lit room with the phone anyway from face.
I have the same problem. It happens when I have to dial more numbers into any phone call (basically during a call)
It is hard to enter phone numbers or even end the call sometimes.
What is wrong with the phone?
Pretty sure this is caused by the prox sensor. It happens when i use my rt. hand to enter passcode. If I use my left hand it doesn't happen. Only happens on the dialpad screen. I think the sensor is a little too sensitive.
Sent from my SCH-I510 using Tapatalk
Thanks, I'll try entering numbers with my right hand and hold the phone with the left hand instead.
Related
I searched but couldn't find anything. Every time I get a phone call and pull my phone out of my pocket, I think I am sliding the slide up and ignoring the call. Is there a way to prevent this from happening?
Sent from my HTC Inspire 4G
I have this problem too. What I think happens is that the phone can detect my legs through my pocket. My phone is always facing down in my poclet so when I pull it out the upwards motion against my leg rejects the call. I don't like to face my screen on the outside because I'm always bumping into things with my phone in my pocket. Plus it just feels weird the other way.
I determined the exact same thing. I have the exact same reason you do to. I'm hyper nazi with my phone screen.
side808 said:
I have this problem too. What I think happens is that the phone can detect my legs through my pocket. My phone is always facing down in my poclet so when I pull it out the upwards motion against my leg rejects the call. I don't like to face my screen on the outside because I'm always bumping into things with my phone in my pocket. Plus it just feels weird the other way.
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Click to collapse
Sent from my Desire HD using XDA Premium App
side808 said:
I have this problem too. What I think happens is that the phone can detect my legs through my pocket. My phone is always facing down in my poclet so when I pull it out the upwards motion against my leg rejects the call. I don't like to face my screen on the outside because I'm always bumping into things with my phone in my pocket. Plus it just feels weird the other way.
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Click to collapse
You could turn your phone so the bottom of the phone is facing your feet so you can pick up the calls when you pull it out of your pocket. LoL
Yeah that's exactly what I have decided is happening. I tried putting it in upside down, but then I have to flip it and plus I forget to put it in that way. I was looking for a setting like "turn screen on when receiveing a call" but I could not find anything close to it. I don't know what to do about it, but it is super annoying.
Nobody975 said:
Yeah that's exactly what I have decided is happening. I tried putting it in upside down, but then I have to flip it and plus I forget to put it in that way. I was looking for a setting like "turn screen on when receiveing a call" but I could not find anything close to it. I don't know what to do about it, but it is super annoying.
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Click to collapse
Is there an app that can change the way the lock screen slides?
but after reading this not sure if you can find something.
hiltun said:
Is there an app that can change the way the lock screen slides?
but after reading this not sure if you can find something.
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Click to collapse
There's WidgetLocker in the market. Allows you to change the lock screen. It replaces the stock lock screen. I tried it, but not loving it. Its customizable also.
Heres a video review
http://www.youtube.com/watch?v=c0DrRuw69qc
you can change it to the AOSP lockscreen but then your alarm clock won't work, so you will have to get a new one from market (granted this is only if your rooted).
Has anyone had this happen to the GS4G? It used to happen occasionally, but now it's often. After every call that's ended, my backlight resets itself back to the dimmest setting. I even set it to the automatic setting & it still does it & I have to manually go back in each time to brighten the screen. I realize there is a sensor that blacks the screen out when talking on it, but that's not the case. The phone is stock, & unrooted. Could this be the sensor gone bad?
96traxx said:
Has anyone had this happen to the GS4G? It used to happen occasionally, but now it's often. After every call that's ended, my backlight resets itself back to the dimmest setting. I even set it to the automatic setting & it still does it & I have to manually go back in each time to brighten the screen. I realize there is a sensor that blacks the screen out when talking on it, but that's not the case. The phone is stock, & unrooted. Could this be the sensor gone bad?
Click to expand...
Click to collapse
well for starters...fyi, the super amoled screen doesnt have a backlight...thats what makes it able to accomplish the deep blacks..just so you know
but, silly question, have you tried rebooting?
Pardon the wrong choice of word "backlight", I was just trying to make the question as simple as possible. Also, I rebooted several times since this has been going on to no avail. It's been a going on for about a month.
96traxx said:
Pardon the wrong choice of word "backlight", I was just trying to make the question as simple as possible. Also, I rebooted several times since this has been going on to no avail. It's been a going on for about a month.
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gotcha,
the only thing I can think of is a faulty sensor, a possible hard reset, or your holding the status bar and dragging your finger across the top of the screen, which is a gooseegg way to adjust the backlight if you have the auto brightness turned off.
Yeah, I was just had a chat with T-MO & they said they had to replace 5 since these came out & it was out of the batch that had the FEB. sticker on the box. They assumed it was the sensor, but no real confirmation from the techs. But they had me place the phone face up & call my VM with the speaker on, then flip it over face down during the call & then back over then end the call, guess what?, same thing. So they're going to send me one out. I guess i'll tinker around with this G2x for the time being, I tell ya, i'm gonna miss the superamoled, lol, talk about a BIG difference. thanks man
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
ajvad007 said:
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
Click to expand...
Click to collapse
Two options I can think of: Turn the screen off during a phone call, or hold the phone so the proximity sensor is situated where your head/face is. The sensor is pretty far to the right so it can occasionally miss your head thus turning the screen on.
I'm bumping this instead of posting a new thread. I'm having the exact same problem on Mahdi rom \ stock kernel.
This problem makes me crazy! I'm disconnecting so many calls!
Hey, any help??
I've got a problem. Same problem I had on my G2 and I ended up getting rid of the G2.
For some strange reason at times when I press the button on the back to unlock/wake the phone the screen comes on and it goes RIGHT BACK to sleep.
At first it seemed like it was when my hand is touching the top of the phone but this morning I couldn't duplicate it on command.
Any clue whats happening?
I know this isn't any help to you, but I am seeing the same behavior. It took me 5 minutes to get the phone to unlock last night. If anyone has any ideas on this please help! Thank you in advance.
flaystus said:
I've got a problem. Same problem I had on my G2 and I ended up getting rid of the G2.
For some strange reason at times when I press the button on the back to unlock/wake the phone the screen comes on and it goes RIGHT BACK to sleep.
At first it seemed like it was when my hand is touching the top of the phone but this morning I couldn't duplicate it on command.
Any clue whats happening?
Click to expand...
Click to collapse
i use to have this trouble with the g2 it may be the sensors but sometimes i notice i have my hand over the sensor and it cuts off
christcb said:
I know this isn't any help to you, but I am seeing the same behavior. It took me 5 minutes to get the phone to unlock last night. If anyone has any ideas on this please help! Thank you in advance.
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Click to collapse
Well crud. No explanation or solution but so far at least I know I'm not alone.
flaystus said:
Well crud. No explanation or solution but so far at least I know I'm not alone.
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Click to collapse
It seems to happen to me when I plug it in. Has that been your experience?
christcb said:
It seems to happen to me when I plug it in. Has that been your experience?
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Click to collapse
No it can be anytime. Usually if a finger is on the top of the phone but not always there and not every time it there.
Its weird.
The only thing that I can think of is the feature they use with the sensors next to the camera on the front. If your phone is in your pocket and the power button is pressed the screen will shut back off. You can test it by holding your hand over the proximity next to the camera. Then press power.
I know I mess up when I disconnect my phone from the power cord in the morning. The phone's screen automatically comes on when you unplug it, but I have a habit of trying to turn the screen on myself. What happens is that the phone automatically turns the screen on, and my actions immediately turn it off again.
I realize this probably isn't the same issue that some of you are facing, but it does annoy me!
Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
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Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
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Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....